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Kristiana Blythe | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Towne East
Testimonials From Recent Customers
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Cliff Lake | Expérience généraleI know I haven't paid in a while I have been going through life or death problems. I do appreciate you keeping my belongings as long as you could because that's all I have left in the world but I understand if you can't keep it any longer. Merci!
SHAWNDA WILLIAMS | Expérience généraleThank you for everything.
Cliff Lake | Premières impressionsThe young man who helped wasn't able to help me on his end. I was given a promotion through email. One of the options was to claim it in person however there was not an option for the person helping me to claim it. I had to call and have someone from UHaul help. Once it was taken care of the person at the store was helpful and finished helping me. However the confusion made it seem as if he was not willing to help. I think his hands were tied and he really didn't know how to help. He just kept telling me that I was at the wrong place and that they didn't have the promotion I was given. Even though I showed him that it said I could use any location as long as the location was participating. He did show me that he didn't have a way to except my code. In the end it worked out. I think the email promotion should be clearer and the UHaul stores should have information about it.
Lashonda Gillis | Premières impressionsThis storage facility on Pawnee in Wichita Kansas has no air conditioning or elevator to get to the 2nd floor which is where I was assigned to put my stuff. It was a very grueling unpacking on a hot day.
monica barnett-dumetz | Premières impressionsMerci.
Patricia Barkus | Premières impressionsWas really fast getting me in and out with The truck I needed....thank you guys...I really appreciate you..
nannette sanders | Premières impressionsPoor lighting in units Staff was friendly, but wait times were long.
Jamie Thomas | Expérience généraleThis store is very unprofessional, including the manager that tells customers he is the owner of uhaul.
Jacob Barry | Expérience généraleVery pleased with this facility and staff
SHARON GRIFFIN | Premières impressionsI have used this facility for over 10 years and have always been extremely pleased with the service and accommodations.
SHARON GRIFFIN | Expérience généraleWas hoping for a first floor unit. I am disabled. I requested a first floor unit. U haul associate sent us to a unit upstairs. His only comment was that the first floor units cost more. No discussion with us about if we were okay with the extra expense. We assumed it was either no first floor units were available or the promotion was for the less expensive units only. Had some difficulties with the stairs putting her stuff in the unit. U haul associate let us use the appliance dollie and carts , still , I will always wonder if a first floor unit was an option.
Martin Miller | Premières impressionsHad dead mice
Joyce Moore | Expérience généraleI'm frustrated that I moved my belongings out 1 day after my balance was due, & I was still responsible for an entire months rent. The person who helped me was not a happy person at all!! he was rude and wouldn't stop complaining about his job.
julia arnold | Expérience généraleThe whole experience was excellent. From getting the equipment to being able to store my belongings. I even had a flat tire on the car transport. There was a little confusion on where I was at and the person went to two other gas station looking for me, but he didn't give up on me. He was very kind and courteous. U-haul was very helpful in every way! I would highly recommend them to family and friends.
Christine Hadley | Premières impressionsAlways friendly and helpful. Even going out of their way to make sure I had everything I needed.
MICK GREEN | Expérience généraleI have used this location for storage twice now and both time the staff for the most part was polite and helpful with the exception of one or two. Any questions or issues I had they were able to help me with. If I ever need storage up here again I will definitely use this location again!
Kaitlin Ditullio | Expérience généraleGreat price for big space. Thank you very much!!
TREVOR GREGORY | Expérience généraleHorrible experience I just got my storage today and was given an access card but no access code. I had everything in my truck ready for storage and had unload everything once I couldn't access my storage. Completely unacceptable to not give very important information like a access code. Also customer service was absolutely NO help & I called the after hours number for the GM 10 times and no answer. Worst possible service ever
TYJE TINDALL | Premières impressionsWould have liked getting notifications before payment is due. Other than that a fantastic experience.
JEFFREY HAUSER | Expérience généraleI had to call the customer service department to get anything done
Christina Drake | Expérience généraleAucun
Linda Judd | Premières impressionsI have been to alot of Uhaul centers. This one I would rank the THE lowest in terms of ease of use. The staff have to make due with what built, not their fault. I ONY came to this 1 due to convivence of location. The parking is slim, 6 of the spots close to door is so you can advertise trucks, WHY? DUH I was located on the 2nd floor, a lift of some type would be handy instead of ALL stairs. People have stuff to move and it hurts your back taking those stairs multiple times. AGIAN the most inconvenient set up and layout of a Uhaul center I have ever entered. DEF will not recommend nor ever use again. I rather drive an extra 4 miles out of my way to a better center
GREGORY SENG | Expérience généraleThe workers were professional and friendly.
Peggy WILLIAMS | Expérience généraleThe unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.
Debra J Nicely | Online Move InWish you had longer hours for your storage.
ledora parish | Expérience généraleSafe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul
Giovanni Quintana | Expérience généraleWas first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!
Kristen williams | Premières impressionsJason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.
Van Hauter | Premières impressionsexcellent facility, excellent staff
SHARON GRIFFIN | Premières impressionsThe people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.
Kristi Mays | Premières impressionsEither is or was mice in the storage unit
Garrett Newman | Premières impressionsEveryone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Merci.
Kevin Collins | Expérience généraleAll staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights
randell Brown | Premières impressionsThe employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day
Michelle Carter | Expérience généraleEverything was fine. First free month with a uhaul rental was a life saver
Caleb Johnson | Premières impressionsS.O.
Tiffany Jones | Premières impressionsAucun
Jean Routon | Expérience généraleManagement is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.
Tiffany Conner | Expérience généraleThe staff was always very busy. I think this location needs more staff.
nick farlow | Expérience généraleThe entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.
Mark Liming | Expérience généraleI appreciated the speed in which my request was processed.
nick farlow | Premières impressionsThe facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.
nick farlow | Premières impressionsEverything went well, ,and we even decided to use the U-Haul storage facility !
Alan Bruchas | Premières impressionsVery attentive staff and clean facility.
Brooke Mosto | Premières impressionsThanks for keeping my belongings safe!
Paula Madsen | Expérience généraleU Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart. U boxes were convenient. End costs were hidden.
Lawrence Slattery | Expérience généraleThere was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app
ava cunningham | Expérience généraleThe gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!
paul hake | Expérience généraleI felt that my stuff was in good hands.
tiffany berry | Expérience généraleGreat service.
Paul Kapalata | RéservationNone they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice
Beverly Loyd | Expérience généraleMy issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.
ANTHONY GARNER | RéservationExcellent customer service!
SHARON GRIFFIN | Expérience générale