Customer Reviews for U-Haul Moving & Storage of Towne East

3 191 évaluations

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

They were quick and very helpful. I would use this location again! Merci!

Betty B. 
Évaluation :
1

It would be helpful to include any possible deposits in the reservation quote online. I paid over $100 more than expecting & now have to wait to get that money back 7-10 business days. That is super inconvenient, especially since it's the week of Thanksgiving.

Angelina M. 
Évaluation :
4

No issues returning the rentals.

William W. 
Évaluation :
1

Over a month before I arrived, I reserved a 20 foot truck for puck up at this location for 8 am and set a drop-off location closer to my new house. I arranged a moving company for 10 am. On the day of my move I show up at this location and get told they don't have a 20 foot truck and won't until 11 at the earliest. I then get told I can be charged more for a 27 that won't fit in my complex or I could take a 15 that won't hold all of our boxes and furniture. When asked why I was told to pound sand and it wasn't their issue to resolve I could take the truck they offered or "fuck off". Forced to accept a truck that wouldn't fit my move in one go I wasted money on movers because once they where done I still needed to make more loads by my self and they changed the return location back to this site so once I was done I had to drive half way across town to drop it off. I will never rent for uhaul again.

STACI T. 
Évaluation :
1

Had dead mice

Joyce M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

A place where I can depend on to meet my needs, and is affordable.☺️

Jerold R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chuck F. 
Évaluation :
1

I'm frustrated that I moved my belongings out 1 day after my balance was due, & I was still responsible for an entire months rent. The person who helped me was not a happy person at all!! he was rude and wouldn't stop complaining about his job.

julia a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug K. 
Évaluation :
5

Nothing nothing I can think of .the staff was well knowledgeable, they made the process easy. And the prices were awesome thank you so much.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
2

The vehicle was tremendously unsafe couldn't go above 50 without the front end shaken violently would make a right turn on its own not a safe vehicle

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SYLVIA C. 
Évaluation :
4

Maybe allow customers to drop off equipment at other locations when using in town... other then that I was more then satisfied using Uhaul.

Cliff C. 
Évaluation :
1

The truck was not parked where the app said it was and it was VERY frustrating trying to find it. I went inside to ask for help and the guy at the counter didn't want to come outside and help me. I finally got him to come outside after pushing the issue. When I came to drop it off, there was no place to park it. There were trucks backed up almost to the street. The app was slow and temperamental.

Marcella C. 
Évaluation :
5

Everything was perfect the guy they help had great customer service keep up the good work

Rochelle T. 
Évaluation :
5

Staff was very pleasant and knowledgeable, glad he was there

ERICA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric C. 
Évaluation :
5

I'd rather not say.

Jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
1

I have a case open. Car almost fell off of tow dolly.

Kelcie R. 
Évaluation :
5

Leroy, Anthony, Shawn and Chris all welcome you there and are so helpful, I soooo appreciated all they did for me. Thank you especially Leroy and Anthony who both made sure I had what I needed Thanks Again

Irene R. 
Évaluation :
5

Very nice and friendly staff member. The truck was clean. Overall, a good experience

Shonda M. 
Évaluation :
3

I disputed a charge and was told I would be contacted the next day. Uhaul charged me anyways. Will refer to bank if charges are not corrected and refund is issued.

Khoa N. 
Évaluation :
5

Leroy is the man! We were there early and Leroy opened right on time if not a couple of minutes early. We then asked if we could get the next size larger truck and he did some checking and set it up for us. He is very friendly and helpful, and the way he hustled made it a very quick and easy process!

brent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeaNete P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trista J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair W. 
Évaluation :
5

Na

GAIL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita B. 
Évaluation :
5

great service

dale D. 
Évaluation :
2

Employees and service were fantastic. The truck I rented was straight garbage. Also I feel like I was overcharged On gas and services based on the condition of the equipment. Seriously need to retire that vehicle felt as though it was going to break down on me and any given moment. Please have someone reach out to me from the corporate level.. 3163169250428

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Gone here for years. Service is great and equipment is always maintained and in good running order.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMEIR S. 
Évaluation :
5

good costumer service provided.

Alejandro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osborn H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vetrual P. 
Évaluation :
5

I really wish I would have gotten the name of the gentleman who helped me. He was awesome. I had a horrible experience picking up the uhaul and fully expected to never use uhaul again. Dropping the uhaul off was a completely different experience. The employee helping me was courteous, friendly and efficient. The experience was far better than I would expected and left me hoping that the pickup experience was a fluke and may have me coming back to uhaul in the future. Thanks again to the employee who helped me I'm really bummed I missed your name.

Corey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria S. 
Évaluation :
5

Friendliest service I've had at a uhaul location yet. Vehicle was clean, full of gas, and road ready when I arrived

Brandi W. 
Évaluation :
5

Preston greeted me when I came in and helped me get the van and dolly (which I almost forgot), thanks!

Kelley K. 
Évaluation :
5

They went above and beyond for me.

Pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

veronica G. 
Évaluation :
5

The check out is long, and I got confused

Monica G. 
Évaluation :
5

The two gentlemen that ran the store were great, fast, and very helpful.

Garrison G. 
Évaluation :
3

Van was dirty from previous use. Employees were helpful. We left it cleaner than it was left for us.

Brad E. 
Évaluation :
5

Truck windows need washed

Roger D. 
Évaluation :
3

Have the employees greet the customer when they come in. The first shift from 7 to 1 did not greet me, I was the one that said hi how are you. Also if they want to gripe about their job and and how they get off at 1 and its not going to be their problem; probably should not be telling the customer that. Mostly because I do not care. If they hate their job so much they should quit. The young man whom I dealt with in the afternoon was awesome. He was very friendly and I liked working with him a whole lot better.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton C. 
Évaluation :
5

There was complaining from the store manager about the online reservation system not communicating to the store about my reservation. He had double booked the truck to a walk in customer

Corinna B. 
Évaluation :
5

Great customer service!!!!

Kashea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon O. 
Évaluation :
3

i was upset we want offered a dolly nor was there one in the truck

miracle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daren B. 
Évaluation :
5

Excellent service à la clientèle

Donna B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina N. 
Évaluation :
5

My home store. Always a good experience.

Skot R. 
Évaluation :
1

My trailer came off the hitch while I was going a slow speed and caused damage to my vehicle. When I mentioned this to the staff they said nothing. My vehicle requires repairing.

Destinee B. 
Évaluation :
3

The person checking me in said that I was over the allowed miles by 12 miles. I don't know how that could be. I picked up the truck at uhaul. Drove to an apartment in Stillwater to load. Stopped once for gas, that was about 1 mile out of the way. Drove straight to Wichita to unload and then the next day to the return Uhaul location. Virtually zero extra miles were driven. Had I driven directly from the pickup location to the dropoff location, without any stops to load, unload or get gas, I could have driven about 12 miles less - - - but that is not the reason to rent a truck! I don't think it is the dropoff location's problem. But that is where I saw the issue so I rated it lower.

David B. 
Évaluation :
3

Was unable to scan barcode for night drop. Had to call the 800 number and wait on hold for 20 minutes to be able to let UHAUL staff know the truck was being dropped off the night before due to online drop off form was not working

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aislynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
3

Same as above.

Wyatt S. 
Évaluation :
5

This may have been the best customer service I have experienced in a Uhaul location. I explained all my troubles with equipment, etc. during the move and the entire staff was great. They listened, they were helpful, and went above and beyond in follow up.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

The whole experience was excellent. From getting the equipment to being able to store my belongings. I even had a flat tire on the car transport. There was a little confusion on where I was at and the person went to two other gas station looking for me, but he didn't give up on me. He was very kind and courteous. U-haul was very helpful in every way! I would highly recommend them to family and friends.

Christine H.  |  Premières impressions 
Évaluation :
1

Charged me for miles I didn't put on the damn vehicle

JONAS M. 
Évaluation :
3

Overall I would never reccomend uhual to anyone after this expierence

Aaron J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cordell W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niem N. 
Évaluation :
5

Everything was awesome and ran smoothly the only issue I had is that the cab smells like horse shit. Lol but other than that everything is good

Derek A. 
Évaluation :
2

Pick up was not efficient got checked in with a car that wasn't able to be pulled out, no where to park my car while using the U-Haul. The car that I initially had on the app was not even at the location for pick up

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
5

Suggest rearranging the store as it seemed a bit cluttered but excellent customer service!

Naomi T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA R.  |  Premières impressions 
Évaluation :
5

Always friendly and helpful. Even going out of their way to make sure I had everything I needed.

MICK G.  |  Expérience générale 
Évaluation :
5

I have used this location for storage twice now and both time the staff for the most part was polite and helpful with the exception of one or two. Any questions or issues I had they were able to help me with. If I ever need storage up here again I will definitely use this location again!

Kaitlin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarett B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY P.  |  Premières impressions 
Évaluation :
5

Great price for big space. Thank you very much!!

TREVOR G.  |  Expérience générale 
Évaluation :
1

Horrible experience I just got my storage today and was given an access card but no access code. I had everything in my truck ready for storage and had unload everything once I couldn't access my storage. Completely unacceptable to not give very important information like a access code. Also customer service was absolutely NO help & I called the after hours number for the GM 10 times and no answer. Worst possible service ever

TYJE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke M.  |  Expérience générale 
Évaluation :
4

Would have liked getting notifications before payment is due. Other than that a fantastic experience.

JEFFREY H.  |  Expérience générale 
Évaluation :
1

I had to call the customer service department to get anything done

Christina D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra S.  |  Premières impressions 
Évaluation :
4

Aucun

Linda J.  |  Premières impressions 
Évaluation :
2

I have been to alot of Uhaul centers. This one I would rank the THE lowest in terms of ease of use. The staff have to make due with what built, not their fault. I ONY came to this 1 due to convivence of location. The parking is slim, 6 of the spots close to door is so you can advertise trucks, WHY? DUH I was located on the 2nd floor, a lift of some type would be handy instead of ALL stairs. People have stuff to move and it hurts your back taking those stairs multiple times. AGIAN the most inconvenient set up and layout of a Uhaul center I have ever entered. DEF will not recommend nor ever use again. I rather drive an extra 4 miles out of my way to a better center

GREGORY S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hailey N.  |  Expérience générale 
Évaluation :
5

The workers were professional and friendly.

Peggy W.  |  Expérience générale 
Évaluation :
5

The unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.

Debra J N.  |  Online Move In 
Évaluation :
3

Wish you had longer hours for your storage.

ledora p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie F.  |  Expérience générale 
Évaluation :
5

Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul

Giovanni Q.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi M.  |  Expérience générale 
Évaluation :
5

Was first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!

Kristen w.  |  Premières impressions 
Évaluation :
5

Jason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.

Van H.  |  Premières impressions 
Évaluation :
5

excellent facility, excellent staff

SHARON G.  |  Premières impressions 
Évaluation :
4

The people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.

Kristi M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L.  |  Expérience générale 
Évaluation :
3

Either is or was mice in the storage unit

Garrett N.  |  Premières impressions 
Évaluation :
5

Everyone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Merci.

Kevin C.  |  Expérience générale 
Évaluation :
5

All staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights

randell B.  |  Premières impressions 
Évaluation :
5

The employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day

Michelle C.  |  Expérience générale 
Évaluation :
5

Everything was fine. First free month with a uhaul rental was a life saver

Caleb J.  |  Premières impressions 
Évaluation :
5

S.O.

Tiffany J.  |  Premières impressions 
Évaluation :
5

Aucun

Jean R.  |  Expérience générale 
Évaluation :
1

Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.

Tiffany C.  |  Expérience générale 
Évaluation :
4

The staff was always very busy. I think this location needs more staff.

nick f.  |  Expérience générale 
Évaluation :
5

The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.

Mark L.  |  Expérience générale 
Évaluation :
5

I appreciated the speed in which my request was processed.

nick f.  |  Premières impressions 
Évaluation :
3

The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.

nick f.  |  Premières impressions 
Évaluation :
5

Everything went well, ,and we even decided to use the U-Haul storage facility !

Alan B.  |  Premières impressions 
Évaluation :
4

Very attentive staff and clean facility.

Brooke M.  |  Premières impressions 
Évaluation :
5

Thanks for keeping my belongings safe!

Paula M.  |  Expérience générale 
Évaluation :
3

U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart. U boxes were convenient. End costs were hidden.

Lawrence S.  |  Expérience générale 
Évaluation :
1

There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app

ava c.  |  Expérience générale 
Évaluation :
5

The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!

paul h.  |  Expérience générale 
Évaluation :
5

I felt that my stuff was in good hands.

tiffany b.  |  Expérience générale 
Évaluation :
5

Great service.

Paul K.  |  Réservation 
Évaluation :
3

None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice

Beverly L.  |  Expérience générale 
Évaluation :
2

My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.

ANTHONY G.  |  Réservation 
Évaluation :
5

Excellent customer service!

SHARON G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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