U-Haul Moving & Storage of Trenton

3469 évaluations

474 Brunswick Ave   Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

(609) 989-9100

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(609) 989-9100

474 Brunswick Ave
Trenton, NJ 08638

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph P. 
Évaluation :
5

Mobile check in was very clunky, didn't work. Luckily the location's office was organized and good customer service was a quick check out.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
4

I wanted to use dollies but they didn't have any - I would think they are an essential piece of moving equipment that is easier then a hand truck. They should have had them available. Otherwise everything went smoothly.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
4

The representative I encountered at the facility was very helpful and knowledgeable. He displayed great customer service skills.

Angelene M. 
Évaluation :
5

Tracy was great when I showed up to pick up Dolly. He was really polite and respectful through the whole process. He went above and beyond what I was expecting from him. Adviced about my tires, how to safely used the trailer the first time etc.

Michael K. 
Évaluation :
5

Our move went very well. The staff at this location were courteous and super helpful. The truck was great, easy to drive. It drove really well when loaded! I love the automatic downshifting to help with breaking! I felt very safe driving it. Thanks so much!

Sara P. 
Évaluation :
5

One of the best locations I've rented from and very friendly workers

Zhanee D. 
Évaluation :
1

Said they didn't have the dolly that I reserved and got an email confirmation for. Didn't give me the furniture pads that I reserved and also received a confirmation email for.

Frank C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
3

The truck I had was very hard to start.It was so hard that I started to call the location and tell them to come get the truck. When I told one of the gentleman he just stated that the truck was a older truck and there may have been some issues. So why sell it!

LaTanya W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demointree B. 
Évaluation :
5

Shane was excellent! A gentleman and friendly. I would recommend Uhaul to anyone and they have earned a loyal customer.

Thomas P. 
Évaluation :
4

All the sales men I encountered were helpful and went out of their way to show me how to operate the vehicle.

Keyonna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
1

I was over charged with no explanation given, I was given a receipt for one price on return and my banking showed an additional charge which I was not aware about which is against the law you can't give one price and then decide to charge more at your delight and not let the customer know at checkout when the equipment is returned.

Boris B. 
Évaluation :
5

The staffs are very helpful and friendly.

Vivian T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENE H. 
Évaluation :
5

The truck needs engine tweeks. It has very bad pick up. When we tried to go 50 MPH we could smell the engine. Felt unsafe so it took us longer then it should have to get this job done.

DIANA V. 
Évaluation :
5

Same as you did with me. By the way I left my eyeglasses and my phone charger in van it was dark and didn't realize it until I needed the charger

CLARENCE H. 
Évaluation :
2

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

margarita c.  |  Premières impressions 
Évaluation :
5

I had selected contactless. It didn't work out. The phone support was clueless. I ended up just walking in. The guys at the location were great. Friendly, helpful, and quick. Guys inside: 10/10. Lady on phone: 1/10.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberley F. 
Évaluation :
3

I believe I was overcharged for the 2nd day for a matter of 1,5 hrs.for 40,00 $

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
4

I had the reservation at a different location and suddenly it was switched. This location was further away than I would have liked.

RAYMOND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyteanna R. 
Évaluation :
5

Nothing. It was great! Tracey was really helpful.

Sarah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky B. 
Évaluation :
5

Unfortunately the system (website) indicated that we could rent the 10' truck from Edison, NJ but we were called the day before our rental and told that the system made an error. This forced us to go further out of our way to pick up the truck. According to the agent who called us to inform us of the change, she was going to credit us 140 $for the error that the system made and our inconvenience, but that did not happen.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
3

Staffer who processed my payment didn't wear a mask. Multiple customers inside didn't have masks on either. Unacceptable.

Chimaobi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen G. 
Évaluation :
1

Not over charge and include the equipment i paid for. I haven't received a refund for that.

Lamonte P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMASINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Have your call center employees retrained. Gave me a quote on phone which was not honered at pick up. Not very happy at all. She should be fired or suspended.

John K. 
Évaluation :
5

You guys need to aloud non-profit to paid 25cent for mileages'.

Tynnetta H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
4

The manager went out of his way to get me a trailer since the one I reserved was not returned and broke down.

paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor N. 
Évaluation :
5

No improvements. I just wanted to mention the exceptional service we received from the rep at this location. When we discovered the headlights on the truck assigned to us were inaccessible, he immediately worked on finding us a new truck as soon as possible. Within 30 minutes, we had a new truck and made accommodations for the wait.

Kepner S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya B. 
Évaluation :
3

I could not pick up from a location i chose. One of the staff member had no mask on in door.

Nanako Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTEN W. 
Évaluation :
5

A smile goes a long way and although the service was excellent/courteous, it would be nice to see a smiling face enjoying the work they do. Times have been rough for all of us but just that little gesture will make it a beautiful day for all. Together we can overcome anything

Ricardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

West W. 
Évaluation :
1

The white male skinny manager told me he would help me next Even asked for name and reservation instead he comes back and asks who is next and skips 2 people ahead of me in line. The 10” had a nail before it was picked up by me was not inspected before, what if I had a flat on the road? Unprofessional, trashy rude uneducated staff.

Jennifer Z. 
Évaluation :
5

the experience was so good I can't think of anything

Mario W. 
Évaluation :
5

Nice, professional staff. Would recomnend it to anyone who needs to rent a truck.

Ryszard G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOE H. 
Évaluation :
5

I have used many Uhaul Locations, this was very accurate and cost effective. I would use them again in the future.

DIANNE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Takiyah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isaiah E. 
Évaluation :
5

Nothing. I had a great expensive today.

Michael P. 
Évaluation :
5

As a repeat customer once again the expert associates at uhaul processed and delivered the product that I needed for my transportation needs seamlessly.

Ismael M. 
Évaluation :
5

No need improvement this location is awesome they were very nice and very pleasant

Pedro G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCARG C. 
Évaluation :
5

Nothing smooth and on time

BYRON R. 
Évaluation :
5

Store manger Vincent and team members onsite and corporate offices ..sorry didnt get their names... were great to resolve VIP gift certificate issue ... Thank you great and another great experience...i will be renting from Trenton site future Thank you Steven Munoz

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
3

Customer service center almost made the entire experience a horror. This site actually fixed the error. U haul needs a customer friends website.

Melissa B. 
Évaluation :
3

The check out attendant was rude . but the check in attendant was excellent

Sheila B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apoorv K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patsy C.  |  Premières impressions 
Évaluation :
5

Excellent

joseph H. 
Évaluation :
5

Everyone was very helpful and pleasant to deal with. Not sure how can improve. Just keep it up.

Gwyneth B. 
Évaluation :
3

I dropped off the one way rental at this location. I wanted to confirm the pricing as I was supposed to be charge for any miles over my specified miles. Only one individual at the desk and one person checking in vehicles. Service was very slow. Took almost 45 mins just to check in the rental and receive a receipt.

Anthony N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne P. 
Évaluation :
5

Flat rate for the day instead of per mileage

BRANDON C. 
Évaluation :
5

There's always a bit of a wait to get a truck or return it because so many people need them on the weekends. Maybe more than 2 staff members on Sat/Sun would be helpful.

Nicole C. 
Évaluation :
4

Have more 26 ft trucks available

Victor M. 
Évaluation :
5

Continue what you are doing...My transaction was a smooth one...Thank You

GLENN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
3

On September 3rd I booked a 20 ft truck with a pick up location in my home town of Moorestown, NJ. I showed up on September 26th at 7am and was told they had no trucks available. They couldn't explain why. They found a 15 ft truck 30 minutes away in Trenton, NJ. Appears this happened because corporate accounts like Fedx, UPS and Amazon accounts had priority.

TIMOTHY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan L. 
Évaluation :
2

Clarity on cost: charged one more day and that was not clear Vehicle clean Not customer centric - just asked help to understand details on the truck and was taken as a “burden”

Filipe T. 
Évaluation :
1

Never called to let us know that the uhaul was ready for pick up

Kevin B. 
Évaluation :
5

excellent service by U-Haul and Brunswick Ave location staff...

Vandan P. 
Évaluation :
3

Do better with pickup locations. Selected Bordentown, NJ and confirmation came back for Cinnaminson, NJ - 20 miles away. The Trenton location I ended up using was 5 miles away, but I had to make 4 long phone calls to make that happen.

Brian D. 
Évaluation :
5

Trenton was great. The Avis location at the Princeton airport was horrible. Made my location for 12pm on Saturday, they never bothered to tell us they close at 12pm; no phone call, email, heads up. So when I arrived at 12:15pm they called me a “no show.” When I call to find out why the door was locked they said “you are late.” Moving day and this is how we treat customers? Fortunately there was another truck available in Trenton.

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
3

I will never recommend uhual again sent me an hour away from my home to pick up the truck and another hour to pick up the transport. Spent 2500 with your company you guys couldn't make sure that we could pick them up from the same place or even close to each other since we were driving to Florida. Called and spoke to several people weeks before the trip and notes were put in my account. Why would you guys make us drive like this when we were doing a 15 hour ride to Florida. I called and spoke with a manager and she was absolutely rude. I am putting this on a review for U-Haul. Transport didn't work properly. We had to purchase our own to hold the car. Transmission on truck is going horrible horrible horrible.

Kenya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
1

A lady walked in with no mask. She got mad a the worker then asked for money . She also asked me for money. When i said i didn't have money she acted like she had a gun and was going to shoot me. The workers called the police and made her leave to store my 14 year old son was upset and scared.

ANTONY R. 
Évaluation :
5

Durvan was amazing!

Nah'Rya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mirtha b.  |  Expérience générale 
Évaluation :
5

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Chadyra M.  |  Expérience générale 
Évaluation :
5

Excellent

Raufu O.  |  Premières impressions 
Évaluation :
5

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Eva N.  |  Expérience générale 
Évaluation :
3

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn't pleased with at all. Even though the unit was outside they should've done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Tabitha M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikhail I.  |  Expérience générale 
Évaluation :
1

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 

MARCELLA H.  |  Expérience générale 
Évaluation :
2

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Sheila D.  |  Premières impressions 
Évaluation :
5

Bien

David H.  |  Premières impressions 
Évaluation :
1

Won’t ever use uhual again!

DJuana H.  |  Expérience générale 
Évaluation :
5

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Mona M.  |  Premières impressions 
Évaluation :
5

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Chantal P.  |  Premières impressions 
Évaluation :
5

Ahmed is the best!

Roxanne C.  |  Expérience générale 
Évaluation :
5

The staff was great and very helpful on both sites from pick up and delivery.

robert l.  |  Expérience générale 
Évaluation :
5

Can customer be given the opportunity to participate in a prize or draw einning event every month?

ARMENUS G.  |  Expérience générale 
Évaluation :
5

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

yingkai w.  |  Premières impressions 
Évaluation :
5

Reps are nice and willing to help!

robert l.  |  Premières impressions 
Évaluation :
3

U-haul equipment always blocking your unit when you go to access your things.

JAMES W.  |  Expérience générale 
Évaluation :
5

Professional service

Robert Y.  |  Expérience générale 
Évaluation :
3

I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

valarie s.  |  Réservation 
Évaluation :
3

Could better understand U-Box.

Michael K.  |  Expérience générale 
Évaluation :
5

Good service

jOHANA G.  |  Expérience générale 
Évaluation :
5

Prompt and flexible service. Thanks!

Thomas Z.  |  Expérience générale 
Évaluation :
3

Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost 100 $);said didn’t matter if storage was at end/start facility/ok if 1-2days early

lauren i.  |  Expérience générale 
Évaluation :
1

The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

debrora b.  |  Expérience générale 
Évaluation :
2

Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Gabriel S.  |  Expérience générale 
Évaluation :
5

Great men of character who were able assistants.

Jeffrey R.  |  Réservation 
Évaluation :
5

Great customer service experience.

Chanise B.  |  Expérience générale 
Évaluation :
5

I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj

JOSEPH E.  |  Expérience générale 
Non reviews have been submitted for this location.

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