Customer Reviews for U-Haul Moving & Storage of Trotwood

556 évaluations

5331 Salem Ave   Trotwood, OH 45426

(937) 529-0028

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(937) 529-0028

5331 Salem Ave
Trotwood, OH 45426

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Keep up the good work

Arye B. 
Évaluation :
5

The gentleman who helped me (I believe his name was Dana) was incredibly friendly, knowledgeable, and helpful.

ERIC S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Montion P.  |  Expérience générale 
Évaluation :
3

Shipment late by 2 days. Had to arrange for special Sunday delivery

Richard K. 
Évaluation :
3

Improve when they say they have a can to have it at the site. Because I could had went to another site.

Tissa Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah S. 
Évaluation :
5

Wound up in the hospital during my rental and still got excellent service from Barney's store! Barnhill. Appreciate ya ðŸ'¯. Will be back. Downside? Gas was at 1/8 tank. Csr when I was GM on Salem ave would have been called out:Drew Case vs mark quinn? Dunno but I put 25 $in and still went less than the 50 miles!

RICHARD J. 
Évaluation :
5

The guy working was extremely nice, and helpful

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

The only issue was that truck was older and in poor condition. Should be taken out of service. The Location and team are great!

Valerie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Most helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!

Cassaundra S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ella E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS T. 
Évaluation :
5

Will most definitely use again

Deon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda F. 
Évaluation :
5

Everyone was nice, very knowledgeable. Fair prices, we had cash for a pickup truck and they only take cards for the pick ups so we had to unfortunately rent a 10" truck which I feel like 100 $is a little steep considering the truck is 20 $to rent and we traveled 30 miles. But w.e it was an ok experience.

Tiffany P. 
Évaluation :
5

When you say 15 days after pickup, make that date.

MIlly B. 
Évaluation :
4

I. Had ordered accessories, but I didn't receive.

CARMEL O. 
Évaluation :
5

Staff polite, friendly, professional and knowledge. Well stocked materials and clean showroom.

CATHERINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alendre M.  |  Online Move In 
Évaluation :
3

The only thing i had a issue with was that my bill gets paid on 27 August of the month i move out on the 2 of September i asked them would i get anything back because i didn't use the month they told me well if i would had moved out on the same of my bill i would have gotten something back i just pretty much lost a whole 110 $because they don't pro-rate unless i would have moved out sooner i don't think that was fare or right

NICOLE D. 
Évaluation :
4

Trailer left tail light not functioning….I accepted but this was 2nd occurrence. I would like to give kudos to Dana who helped me with my trailer. He's a friendly guy and has lots of energy.

Ivan S. 
Évaluation :
2

I picked a 19 $truck for a few hours. It was estimated at 33 $for a local move. I ended up with 48 $+. How exactly did I go from 19 $to over 48 $? There are hidden fees that simply don't exist with competitors, such as Home Depot rentals.

MATTHEW Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tara T. 
Évaluation :
5

N/A (Dana was very helpful and friendly)

Kortney D. 
Évaluation :
5

Sundays morning crew was awesome!

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danicte t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarai S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latisha w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann H.  |  Expérience générale 
Évaluation :
3

The wheel on the trailer had loose lugnuts and the tire almost came off when driving down the interstate. I tightened them but had to drive real slow as the tire still had a small wobble. I also had to stop a few times to make sure the lugnuts were still tight. Because of having to go slower, it caused me to go over into a second day of rental by an hour and a half so I had to pay for an additional day.

JAMES M. 
Évaluation :
2

The AC went out on the hottest weekend of the year 20 minutes down the road, it was extremely loud and to accelerate you had to put the gas pedal to the floor just to get to 35mph while the truck was empty

Abby W. 
Évaluation :
2

Not double book paid 60 $ for 3 hrs when reserved for 2 days

KELSIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
3

Bien

Donna C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
1

I arrived at the location and found my truck, but the utility dolly I had rented and already prepaid for online was not in the truck. I went in the store and asked about it. The associate got one for me, and asked me if I needed an appliance dolly as well. I decided to rent one. He told me it would be 10 $. I gave him a 20 $bill. He loaded both dollies onto my truck, took me to his car where he had a 10 $bill, and gave me that as change. I returned to the truck to find another representative unloading the appliance dolly from my truck, telling me it wasn't in my order. I explained I had just rented it for 10 $. He said the price is 12 $there is no record of my transaction with the first associate, and I can't have it. His attitude was unapologetic. After some complaining and pleading on my part, I convinced him to track down the first associate and was able to get my money back for the appliance dolly. I was going to pay 2 $more to rent it, but the associate had moved on to the next customer. After waiting 5 minutes and still not being helped, I could not afford to wait any longer and gave up on renting the appliance dolly after all. Terrible experience.

Philip S. 
Évaluation :
1

Don't send people 40 miles out of their way for a truck and don't send them to the wrong location the first time. 48 out of 70 of the miles I had to pay for were because I was told I was getting a truck from one location instead of the other. I would of asked for a different location if I knew I would of had to go that far.

Jacqueline N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keldon S. 
Évaluation :
5

Every thing was great The truck sucked gas but it was loaded and pulling scar trailer with a car on it. Recommend diesel truck. For fuel mileage.

Billy S. 
Évaluation :
2

My storage unit had a leak and I had chase the manager for a week just for him to do an inspection. Once I moved all my stuff out and took my lock off the put a zip tie on my unit before I could cancel. So I was paying but didn't have access to the unit.

Carlesse w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent R. 
Évaluation :
1

Make sure especially when temps are high that you vehicles which are equipped have functioning ac and also in these time basically cleaning would be nice

DAVID H. 
Évaluation :
1

The owner was very rude. We moved out of our unit so I came in to cancel the unit most things that you don't use a full month for companies prorate that he failed to mention any event to me went out to check the unit came back in then I ask him about the prorating since they just drafted my account on the ninth and the move out date was the 18th he said sorry we don't prorate anything so I proceeded to tell him not to cancel it then I wasn't gonna lose 100 $That we would keep it until the following month he pulled a paper out of the printer laid it on the desk and said sorry I've already checked you out that's pretty crappy of a business that you can't Prorate something that someone is not using

Casey E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keldon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAINE U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

The truck got the job done but it sounded and drove like it would fall apart at any moment. It was fine for a local job but I wouldn't want to go cross-country in it. The staff was great; friendly, helpful, efficient. The office was clean and well-maintained. I would go back if I needed a rental.

Kimberly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARVER G. 
Évaluation :
5

Dana was such a cool guy! I didn't have a reservation on a busy day. He worked with me and searched inventory to make sure I was able to get a truck. Very personable guy! It was a very pleasant transaction because of him. Returning the truck was a breeze also.

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Octavius L.  |  Premières impressions 
Évaluation :
5

I literally drive 30 minutes out of my way to do business with Matt. This is an excellent store ran by excellent people and I will come back again and again to this place in future years.

Damon Y.  |  Expérience générale 
Évaluation :
5

A very professional and pleasant staff. It's a Blessing to do business with nice people. I will continue to do my business with this U-Haul Location.

Annie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad L. 
Évaluation :
5

very friendly

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEEN T. 
Évaluation :
5

Keep up the good work. Aways clean and friendly customer service is always on point and respectable

Gerald H. 
Évaluation :
4

My only complaint is them not having a phone number at the branch i was trying to call. Every time i tried to call it was a call center that put me on hold for at least 30 minutes each time & then told me i would be transfured to scheduleing & then was disconnected. It was easier to drive to the center, wait my turn then talk to someone in person.

NELSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochell S. 
Évaluation :
5

Easiest thing to ever drop off. The new policy for contactless returns is fantastic and makes retiring equipment a breeze. Definitely keep this going!

Matthew A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARONN F. 
Évaluation :
5

Especially impressed with 24/7 service. I was able to drop truck off with an Agent & return receipt generated immediately.

LILLIAN D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

bonnie H. 
Évaluation :
5

Incredible customer service, prompt, courteous, professional

Chinequa T. 
Évaluation :
5

Make cargo van rentals more readily available for smaller moving needs, and allow one-way and out-of-state trips for the use of the smaller vehicles.

Arlie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

No improvements necessary. We worked with Dana. He was very friendly and funny. A regular comedian one might say. Dana is the best!

Patrick G. 
Évaluation :
5

The customer service was excellent and the men were friendly and helpful.

Valerie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D.  |  Expérience générale 
Évaluation :
5

Thanks for clearing up the misunderstanding!

JERMAINE R.  |  Premières impressions 
Évaluation :
5

The tire sensor was going off. After checking the pressure it was okay. Then the error message said service tire pressure system. Since I have those in my car I was less apprehensive once I had checked the pressure. Sometimes they are faulty. I think another customer not familiar would have been nervous. Called service or returned the equipment which would ruin the timing for their trip and that is sensitive in this type transaction.

JACQUELINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Great people.

Beth H. 
Évaluation :
5

More employees for quicker service, but service overall very good.

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
3

I will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.

Leah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coett J.  |  Premières impressions 
Évaluation :
1

It's apparent this location needs retraining. The amount of mistakes made with my entire account are unbelievable. I cannot believe businesses run this way. No worries will never use uhaul again an if I have anything to do with it nobody else will either. Worst experience of my life and it's costing me over 2 000,00 $………absolutely mortifying. I don't even know where to begin so I rented a truck as well as a Ubox to ship across the country….. truck problems,,,, Ubox destroyed….so I was forced to keep the truck overnight as it was full of my stuff and they had no box for me…. So instead of having one sent to the location they tell me I have to drive 20 miles to a different location to load it there…. They charged me for this mileage as well…. Keep in mind I reserved both the truck and Ubox weeks in advance. Even went into store and talk to GM and he assured me everything would go smoothly on my move date……so now that I had to wait till another day I no longer have help moving and loading this container…….. they never closed the first contract…. As well as they charged my card for someone else's Ubox ……..I I have 1 container but there are 3 in my account….. it just keeps getting worse …….still waiting for all my issues to be resolved but you sit on phone for 30+ minutes and then you get bounced around and then told your waiting for a phone call 3-5 business days…….if I were you I would not only not go here I would not use Uhaul at all……they will literally give you a heart attack

Jozelli R. 
Évaluation :
5

Need better instructions for how to return the keys for the 24/7 customers.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
4

I didn't know my move out date was yesterday. I didn't receive a phone call of this notice.

JERMAINE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELA S.  |  Expérience générale 
Évaluation :
5

This was not my scheduled drop off location. A text message was sent stating I should go to another site, but I did not look at my phone. If you make a change, CALL the person and get confirmation that they understand.

Ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
1

When we arrived to pick up the vehicle there was some confusion over the reservation. When asked for the phone number to locate the reservation our driver opened his phone to look it up and the employee at the counter rudely stated "I'm asking you a question, put your phone away" when the driver confirmed he was looking up the phone number the employee did not apologize or change their tone. Additionally we were given a truck that was on empty with the instruction "you better head right to a gas station on your wont make it far at all, there's no gas in it." We rent trucks frequently in the summer to move or set pieces and props for shows, we will never use this location again and would strongly advise any other theatre company to stay away from the Trotwood location. The service and the equipment were both unacceptable.

Ranger P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA C. 
Évaluation :
1

My negative experience has nothing to do with the Trotwood location. The guy who helped me was actually very nice and got me laughing after being stressed out from my original reservation never being handled and never being notified that there was no truck for me on Friday 7/23/21. I had to drive 39 minutes out of the way Saturday afternoon and ended up with the biggest truck that was falling apart, then in order to even get that truck I had to do a round-trip and waste 140 $in gas driving it to my destination and then drive it back empty. Then I was told that since it was uhauls fault that I didn't have to worry about mileage since I had to drive it back. So I was charged another 13 $-14 $for overage. The fact that I had to spend 140 $in gas because they never scheduled my smaller truck is ridiculous. It was only a 2 hour 45 min drive one way. Plus 40 minutes to pick up the truck to drove 40 minutes back to just pack it before we could head to Toledo Ohio/Temperance, Michigan. I have moved more than 20 times so far in my life and have always used Uhaul. I can't believe no one called to inform us there was no truck for us ahead of time so we could try to figure something out.

James E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gabriel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnda J. 
Évaluation :
5

Got me in an out without a hassle

Rendell M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin M. 
Évaluation :
5

The Dayton driver was great. The Denver drivers that dropped off the containers were great. The Denver drivers that picked up the containers were awesome!

David C. 
Évaluation :
5

Staff was very friendly and helpful. Check out/in was easy!

Orville W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn P. 
Évaluation :
5

Mike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S Sanders

Diane S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan V. 
Évaluation :
5

Most impressive U-Haul location we have ever seen!

Danny D. 
Évaluation :
4

Everything was good ..and professional (*_*)...Thank you!!

Aundrea B. 
Évaluation :
5

Everything went great!

TINA M. 
Évaluation :
5

Not much they are already very friendly and courteous

dawn B. 
Évaluation :
3

Air conditioning did not work in truck and Wiper Blades needed changed.

Jared B. 
Évaluation :
5

Stephen Cox was very professional and took care of me quickly!

Hiram A. 
Évaluation :
5

Amazing team super helpful

Marcia P. 
Évaluation :
4

You have the most interesting crew that I've ever seen. With that being said they're all good guys even that Matt guy. LOL

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dedra B.  |  Expérience générale 
Évaluation :
5

Nice work

Zorana B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN C.  |  Premières impressions 
Évaluation :
5

Great Experience! Thank you!.

Vicki w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laneisha g.  |  Premières impressions 
Évaluation :
2

I payed for my storage by automatic payment 1 week before my move to my new house. When I requested a credit back they said no. I also rented a uhaul so I can clear my storage locker, I was given a broken vehicle. If "I was not persuaded to buy the 14 dollar vehicle coverage I would have had to pay for someone else damages on the vehicle. With my own eyes I saw uhaul charge a lady two times for storage yesterday. It is not right to steal and uhaul stole, that's why I will not recommend this to anyone.

ARJUN A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angela m.  |  Expérience générale 
Évaluation :
5

The staff were very professional and patient with my request.

Roselyn W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise D.  |  Premières impressions 
Évaluation :
5

The representative was very courteous and knowledgeable. Didn't have to wait for customer service.

Shirley H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angela m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance M.  |  Premières impressions 
Évaluation :
2

My first month was Supposed to be free. Been waiting for someone to call me back or I can get a refund on my first month free. No one has called me back yet

Precious D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne C.  |  Premières impressions 
Évaluation :
5

A very good place to store all your things with 24 hour access and it’s a clean and friendly environment.

Tavon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni M.  |  Premières impressions 
Évaluation :
3

The facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.

Monique W.  |  Online Move In 
Évaluation :
5

very clean helpful personel easy to move in

deb s.  |  Online Move In 
Évaluation :
3

There was a issue when I went to return the equipment. The staff person left us alone for about 45 minutes.

Eric U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P.  |  Expérience générale 
Évaluation :
5

Good customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.

Latisha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUITTA B.  |  Premières impressions 
Évaluation :
5

Aucun

DONNELL J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shariea r.  |  Expérience générale 
Évaluation :
1

My name had been entered into system incorrectly. Everytime I went in to pay it took 15 to 20 min just to find my account. Twice I was double charged a late fee and was told sorry that's just how the system calculates. I feel that this was the poorest choice I could have made for storage. I would have been better off hiding my stuff in an abandoned basement.

Phillip H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly d.  |  Expérience générale 
Évaluation :
5

I was so impressed with the facility that I will recommend it to family and friends.

Norm O.  |  Expérience générale 
Évaluation :
5

Everything was available on time even at a short notice, thank you.

Allanna T.  |  Premières impressions 
Évaluation :
5

I am so pleased with the U-haul storage units that I had. The staff was very helpful prior to getting the units. They answered all my questions and even shared some tips. I am glad they were there when I needed them.

Cinda E.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

leonard c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZLY J.  |  Premières impressions 
Évaluation :
5

The manager was super nice and friendly. Really made me feel comfortable.

JoAnn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janell R.  |  Premières impressions 
Évaluation :
1

I will never use this specific uhaul location ever again. I am disgusted with how they handled my situation knowing they were in the wrong. I spoke with over 10 people in regards to my situation and they still railroaded me with fees that weren't valid because they can do what they choose. I will continue to share my experience with anyone who asks just to make sure they steer clear of this facility and the crappy operating system. Beyond inconvenient and then they hold you accountable. I'm glad I'll never deal with these people again!! Good riddance!!

EBONY W.  |  Expérience générale 
Évaluation :
5

Very clean facilities. The only complaint is the lack of lighting and motion sensors in our area. The nearest sensor was not pointed out by staff upon the initial inspection of our unit but we figured it out later. I would have assumed motion sensors would be on each main aisle to turn on lights as you walk towards back of the facility. I am very impressed with your facility and staff and love that you have repurposed a business for Trotwood. Great job!

Gary D.  |  Premières impressions 
Évaluation :
4

I dropped the trailer off after hours and it was a little challenging unhooking the trailer while looking around making sure no one was walking up on me. But other that my exoerience was great

Michael L.  |  Expérience générale 
Évaluation :
4

Online move-in process initially assigned a storage area as far from the entrance door as possible. Office manager was very helpful, reassigning us to a unit much closer to the entrance,

James R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norm O.  |  Premières impressions 
Évaluation :
5

Very convenient facility and stress free experience.

kelly d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Each time I went in the staff was friendly and efficient

Shanin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R.  |  Premières impressions 
Évaluation :
3

I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn't have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It's understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.

Dominique T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D.  |  Expérience générale 
Évaluation :
1

I couldn’t get into my unit not return my truck online

Felicia B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billie J.  |  Premières impressions 
Évaluation :
5

Very quick and precise.

GREGORY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prentice S.  |  Premières impressions 
Évaluation :
3

the owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.

Vanessa F.  |  Premières impressions 
Évaluation :
5

The guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn't working.

Asha W.  |  Premières impressions 
Évaluation :
2

I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!

Shallon C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

India M.  |  Premières impressions 
Évaluation :
5

Good team, quick and efficient service. Answered my questions and got me sqaure away in a timely manner!

jabari p.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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