The tire sensor was going off. After checking the pressure it was okay. Then the error message said service tire pressure system. Since I have those in my car I was less apprehensive once I had checked the pressure. Sometimes they are faulty. I think another customer not familiar would have been nervous. Called service or returned the equipment which would ruin the timing for their trip and that is sensitive in this type transaction.JACQUELINE A.
Customer Reviews for U-Haul Moving & Storage of Trotwood
Pour nous contacter
Trotwood, OH 45426
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.John K.
Great people.Beth H.
More employees for quicker service, but service overall very good.Karen R.
Le client n'a pas laissé de commentaire.MICHAEL N.
I will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.Leah E. | Expérience générale
Le client n'a pas laissé de commentaire.Coett J. | Premières impressions
It's apparent this location needs retraining. The amount of mistakes made with my entire account are unbelievable. I cannot believe businesses run this way. No worries will never use uhaul again an if I have anything to do with it nobody else will either. Worst experience of my life and it's costing me over 2 000,00 $â€¦â€¦â€¦absolutely mortifying. I don't even know where to begin so I rented a truck as well as a Ubox to ship across the countryâ€¦.. truck problems,,,, Ubox destroyedâ€¦.so I was forced to keep the truck overnight as it was full of my stuff and they had no box for meâ€¦. So instead of having one sent to the location they tell me I have to drive 20 miles to a different location to load it thereâ€¦. They charged me for this mileage as wellâ€¦. Keep in mind I reserved both the truck and Ubox weeks in advance. Even went into store and talk to GM and he assured me everything would go smoothly on my move dateâ€¦â€¦so now that I had to wait till another day I no longer have help moving and loading this containerâ€¦â€¦.. they never closed the first contractâ€¦. As well as they charged my card for someone else's Ubox â€¦â€¦..I I have 1 container but there are 3 in my accountâ€¦.. it just keeps getting worse â€¦â€¦.still waiting for all my issues to be resolved but you sit on phone for 30+ minutes and then you get bounced around and then told your waiting for a phone call 3-5 business daysâ€¦â€¦.if I were you I would not only not go here I would not use Uhaul at allâ€¦â€¦they will literally give you a heart attackJozelli R.
Need better instructions for how to return the keys for the 24/7 customers.Keith P.
Le client n'a pas laissé de commentaire.Sandra C.
I didn't know my move out date was yesterday. I didn't receive a phone call of this notice.JERMAINE R. | Expérience générale
Le client n'a pas laissé de commentaire.CARMELA S. | Expérience générale
This was not my scheduled drop off location. A text message was sent stating I should go to another site, but I did not look at my phone. If you make a change, CALL the person and get confirmation that they understand.Ann M.
Le client n'a pas laissé de commentaire.MILLARD D.
Le client n'a pas laissé de commentaire.Corey M.
When we arrived to pick up the vehicle there was some confusion over the reservation. When asked for the phone number to locate the reservation our driver opened his phone to look it up and the employee at the counter rudely stated "I'm asking you a question, put your phone away" when the driver confirmed he was looking up the phone number the employee did not apologize or change their tone. Additionally we were given a truck that was on empty with the instruction "you better head right to a gas station on your wont make it far at all, there's no gas in it." We rent trucks frequently in the summer to move or set pieces and props for shows, we will never use this location again and would strongly advise any other theatre company to stay away from the Trotwood location. The service and the equipment were both unacceptable.Ranger P.
Le client n'a pas laissé de commentaire.DONNA C.
My negative experience has nothing to do with the Trotwood location. The guy who helped me was actually very nice and got me laughing after being stressed out from my original reservation never being handled and never being notified that there was no truck for me on Friday 7/23/21. I had to drive 39 minutes out of the way Saturday afternoon and ended up with the biggest truck that was falling apart, then in order to even get that truck I had to do a round-trip and waste 140 $in gas driving it to my destination and then drive it back empty. Then I was told that since it was uhauls fault that I didn't have to worry about mileage since I had to drive it back. So I was charged another 13 $-14 $for overage. The fact that I had to spend 140 $in gas because they never scheduled my smaller truck is ridiculous. It was only a 2 hour 45 min drive one way. Plus 40 minutes to pick up the truck to drove 40 minutes back to just pack it before we could head to Toledo Ohio/Temperance, Michigan. I have moved more than 20 times so far in my life and have always used Uhaul. I can't believe no one called to inform us there was no truck for us ahead of time so we could try to figure something out.James E.
Le client n'a pas laissé de commentaire.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER C.
Le client n'a pas laissé de commentaire.Gabriel D.
Le client n'a pas laissé de commentaire.Shawnda J.
Got me in an out without a hassleRendell M. | Premières impressions
Le client n'a pas laissé de commentaire.martin M.
The Dayton driver was great. The Denver drivers that dropped off the containers were great. The Denver drivers that picked up the containers were awesome!David C.
Staff was very friendly and helpful. Check out/in was easy!Orville W.
Le client n'a pas laissé de commentaire.Dawn P.
Mike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S SandersDiane S. | Premières impressions
Le client n'a pas laissé de commentaire.Nathan V.
Most impressive U-Haul location we have ever seen!Danny D.
Everything was good ..and professional (*_*)...Thank you!!Aundrea B.
Everything went great!TINA M.
Not much they are already very friendly and courteousdawn B.
Air conditioning did not work in truck and Wiper Blades needed changed.Jared B.
Stephen Cox was very professional and took care of me quickly!Hiram A.
Amazing team super helpfulMarcia P.
You have the most interesting crew that I've ever seen. With that being said they're all good guys even that Matt guy. LOLROBERT B.
I was really impressed with how well U-Haul has updated their system. I got many text messages telling me exactly what to do and where to go for drop off of the truck. Personnel at the Trotwood location were helpfulKIMBAL R.
Le client n'a pas laissé de commentaire.Eva S.
I originally ordered to pick up in Huber by where we live. Trot wood is about 10 miles from us so I had to pay for 20 miles that I would not have if the truck had been in Huber as I originally asked forKathleen K.
Le client n'a pas laissé de commentaire.DAVID R.
Everything was wonderful the staff was very friendly I would recommend this u haul to my friends and familyKAREN F.
Le client n'a pas laissé de commentaire.DALE S. | Premières impressions
Le client n'a pas laissé de commentaire.Dedra B. | Expérience générale
Le client n'a pas laissé de commentaire.Cassandra L.
Le client n'a pas laissé de commentaire.DENNIS E.
Nice workZorana B. | Premières impressions
The building and parking lot were not well organized.WILLIAM N.
The service was excellentANDRE S.
Le client n'a pas laissé de commentaire.Dianne L. | Premières impressions
Le client n'a pas laissé de commentaire.Dianne L.
Le client n'a pas laissé de commentaire.Khalisha M.
Le client n'a pas laissé de commentaire.DARRIN C. | Premières impressions
Le client n'a pas laissé de commentaire.VANCE G.
Le client n'a pas laissé de commentaire.JOHANNA P.
Bonnie went above and beyond to make sure our move was as smooth as can be! She is the best!Brian T.
Your customer service representative was fantastic! He went out of his way to help people and was so friendly! Definitely five star service! No need for improvement at all!Lois B.
Great Experience! Thank you!.Vicki w. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH W. | Premières impressions
Le client n'a pas laissé de commentaire.Omar A.
Le client n'a pas laissé de commentaire.Durwin E.
Le client n'a pas laissé de commentaire.laneisha g. | Premières impressions
Le client n'a pas laissé de commentaire.Laneisha G.
Great experience! Dana who helped me in the check out process was very friendly and did a great job. I will definitely use this location again.BRIAN W.
I payed for my storage by automatic payment 1 week before my move to my new house. When I requested a credit back they said no. I also rented a uhaul so I can clear my storage locker, I was given a broken vehicle. If "I was not persuaded to buy the 14 dollar vehicle coverage I would have had to pay for someone else damages on the vehicle. With my own eyes I saw uhaul charge a lady two times for storage yesterday. It is not right to steal and uhaul stole, that's why I will not recommend this to anyone.ARJUN A. | Expérience générale
Le client n'a pas laissé de commentaire.angela m. | Expérience générale
You can improve the night drop off system. I was never able to log on the website to verify my drop off and I could never get through to speak to someone the next day. I was charged 20 $more.Stephanie F.
Le client n'a pas laissé de commentaire.NICOLE B.
Le client n'a pas laissé de commentaire.Keith P.
The vehicle that I rented had a nail in the tire. There were also multiple maintenance messages on the interior screen. One of the turn signals was out as well.Lanetta P.
The employees were very courteous. Thank you!Steven D.
Le client n'a pas laissé de commentaire.Lauren S.
Le client n'a pas laissé de commentaire.Pingnan S.
Terrible customer service and extremely difficult to reach representatives at this location. I called many times across two different days and was never able to reach someone from this location. I had to go through the generic uhaul call center to talk to someone. My boxes also arrived much later than their scheduled time.Connor K.
Le client n'a pas laissé de commentaire.DANIEL F.
The staff were very professional and patient with my request.Roselyn W. | Premières impressions
Smoother than expectedJoe T.
New location is amazing, lots of room and super clean. Staff, as always, was great!DAVID O.
UHaul went over the top to make sure our reservation needs were metâ€¦outstanding service!Richard G.
Le client n'a pas laissé de commentaire.Timika H.
Had a terrible experience during my check in process. The employee who was at the location ignored me purposely and was extremely rude. I attempted to ask him questions that would assist me with my SELF check in and he was nasty, short and refused to give me his name. I would prefer to try another location next time in hopes of a better experience.Tiarra W.
Truck was not available for reservation and was sent to a location a lot further awaySierra C.
Le client n'a pas laissé de commentaire.DEDRA A.
Le client n'a pas laissé de commentaire.Krystin S.
Bonnie was perfect. She's a keeper. My only gripe is the lady on phone this morning @7:15ish said the person paying had to be there. And I did not. Otherwise it was a great experience. Hi Bonnie! You Rock girl!Penny S.
I like Dana and Steve also some tall black guy was just sitting around doing nothing whiles on the clock watching others workEMMANUEL G.
Le client n'a pas laissé de commentaire.David N.
the confirmation process to understand where we were to pick up our truck became an absolute disaster. Customer service told us we were never guaranteed a truck until 6 pm EST the night before pick up even though we had reserved the truck and received confirmation # 10 days earlier. I will never use UHaul again and have told everyone in network never to use .Michael V.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.denise D. | Premières impressions
The representative was very courteous and knowledgeable. Didn't have to wait for customer service.Shirley H. | Premières impressions
Excellent, professional, and friendly.Nathanael O.
I'm not giving it a bad rep. The guys that work there are great. The issue was the traffic people. I had to loose sleep and money due to lack of communication.Alejandro M.
This location is my go to when I need to rent a truck or trailer.Daniel S.
1. 45min to check in, 2. employee(Dana)could not locate key after the 45min wait to check in. Once key was located, I was informed I would have to 3. jimmy ignition lock cylinder because it is a little tricky. 4. The ride was terrible, as if the shocks were bad. 5. As a result of the terrible ride, my 36" vase broke.sonya D.
Le client n'a pas laissé de commentaire.Steven C. | Premières impressions
Customer Service agent was very professional, polite, nice and very helpful. Answered all my questions and very friendlySETORWU A.
Very prompt and courteous service. I had no vehicle problems, and the return went quickly. The truck and appliance dolly operated as guaranteed. I would definitely use the Trotwood UHaul for services again should they be needed.Eva H.
Nothing top notch service and friendly staff. Great experience.Meaghan L.
Le client n'a pas laissé de commentaire.DAVID M.
Nothing everything is perfectLisa B.
I only drove 15 miles, went to put gas in. Took over 4 gallons. Guess last renter didn't fill it up all the way. No big deal, the truck was great.Richard P.
Le client n'a pas laissé de commentaire.Ty M.
The lady who checked us in when we returned our rented truck was great - friendly and efficient.CAROLYN V.
Le client n'a pas laissé de commentaire.RUBY C. | Premières impressions
Le client n'a pas laissé de commentaire.Carol J.
Pulling a 5x8 trailer with Hyundai Tuscan. Trailer pulled like it was nothing once it was loaded. Recommend having no drop on your hitch as mine sat about 2 inches drop. Fuel mpg was cut in 1/2 and average 18 mpg for the 826 mile drive.Bart M.
Le client n'a pas laissé de commentaire.tana B.
Le client n'a pas laissé de commentaire.Josiah F.
Very nice placeHeath T.
Everything was okay.chelsa W.
Le client n'a pas laissé de commentaire.Fiona B.
Le client n'a pas laissé de commentaire.angela m. | Premières impressions
Le client n'a pas laissé de commentaire.Lance M. | Premières impressions
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.Wallace J.
The whole experience was not great. The Trotwood location was helpful, to an extent. I was supposed to pick up my truck at the Covington, Ohio location. The location was closed when we got there. We only got lucky in that a worker had stopped in to give another customer something. They said UHaul should have contacted me the day before because this location doesn't have trucks like I had reserved. They said that UHaul does this all the time - the let you reserve whatever wherever and scramble to find something for you. I then had to go to the Trotwood location to pick up the truck, over 30 minutes away (while I had people waiting at my house to move things). I get there and go through the app. I waiting for 45 minutes for the app's â€œapprovalâ€ so we could leave with the truck. Went in and the lady finally overrode the app so we could be on our way. So very disappointed in UHaul. Will go darn near anywhere instead of using them again.Ronald M.
Not a lot wish you were open later during the week and on Sunday's other than that everything was wonderfulWilliam W.
The u-haul leaked water onto our things and when we went to pick up we had to wait an hour after our time bc the manager was late and there was then a line.Caleb B.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.DAVID M.
Samantha Brackman called my wife and told her she was calling the cops if the trailer wasn't there immediately. The location had rented the trailer out two days before it was due back. The lady and gentleman that helped when we dropped the trailer off was very friendly and apologetic for the actions of Samantha. The manager was rude and unkept, looking like he didn't bath and slept in his clothes. Would not send anyone to that location ever.shannon B.
Le client n'a pas laissé de commentaire.James H.
My first month was Supposed to be free. Been waiting for someone to call me back or I can get a refund on my first month free. No one has called me back yetPrecious D. | Online Move In
Le client n'a pas laissé de commentaire.Shawn T.
Le client n'a pas laissé de commentaire.Wayne C. | Premières impressions
A very good place to store all your things with 24 hour access and it’s a clean and friendly environment.Tavon F. | Expérience générale
Le client n'a pas laissé de commentaire.Toni M. | Premières impressions
The facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.Monique W. | Online Move In
very clean helpful personel easy to move indeb s. | Online Move In
There was a issue when I went to return the equipment. The staff person left us alone for about 45 minutes.Eric U. | Premières impressions
Le client n'a pas laissé de commentaire.Richard P. | Expérience générale
Good customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.Latisha P. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa B. | Expérience générale
Le client n'a pas laissé de commentaire.BRUCE M. | Premières impressions
Le client n'a pas laissé de commentaire.Christy J. | Premières impressions
Le client n'a pas laissé de commentaire.LAQUITTA B. | Premières impressions
AucunDONNELL J. | Premières impressions
Le client n'a pas laissé de commentaire.shariea r. | Expérience générale
My name had been entered into system incorrectly. Everytime I went in to pay it took 15 to 20 min just to find my account. Twice I was double charged a late fee and was told sorry that's just how the system calculates. I feel that this was the poorest choice I could have made for storage. I would have been better off hiding my stuff in an abandoned basement.Phillip H. | Expérience générale
Le client n'a pas laissé de commentaire.kelly d. | Expérience générale
I was so impressed with the facility that I will recommend it to family and friends.Norm O. | Expérience générale
Everything was available on time even at a short notice, thank you.Allanna T. | Premières impressions
I am so pleased with the U-haul storage units that I had. The staff was very helpful prior to getting the units. They answered all my questions and even shared some tips. I am glad they were there when I needed them.Cinda E. | Expérience générale
Le client n'a pas laissé de commentaire.leonard c. | Expérience générale
Le client n'a pas laissé de commentaire.Rob C. | Expérience générale
Le client n'a pas laissé de commentaire.toni j. | Expérience générale
Le client n'a pas laissé de commentaire.JAZLY J. | Premières impressions
The manager was super nice and friendly. Really made me feel comfortable.JoAnn H. | Premières impressions
Le client n'a pas laissé de commentaire.Janell R. | Premières impressions
I will never use this specific uhaul location ever again. I am disgusted with how they handled my situation knowing they were in the wrong. I spoke with over 10 people in regards to my situation and they still railroaded me with fees that weren't valid because they can do what they choose. I will continue to share my experience with anyone who asks just to make sure they steer clear of this facility and the crappy operating system. Beyond inconvenient and then they hold you accountable. I'm glad I'll never deal with these people again!! Good riddance!!EBONY W. | Expérience générale
Very clean facilities. The only complaint is the lack of lighting and motion sensors in our area. The nearest sensor was not pointed out by staff upon the initial inspection of our unit but we figured it out later. I would have assumed motion sensors would be on each main aisle to turn on lights as you walk towards back of the facility. I am very impressed with your facility and staff and love that you have repurposed a business for Trotwood. Great job!Gary D. | Premières impressions
I dropped the trailer off after hours and it was a little challenging unhooking the trailer while looking around making sure no one was walking up on me. But other that my exoerience was greatMichael L. | Expérience générale
Online move-in process initially assigned a storage area as far from the entrance door as possible. Office manager was very helpful, reassigning us to a unit much closer to the entrance,James R. | Online Move In
Le client n'a pas laissé de commentaire.Norm O. | Premières impressions
Very convenient facility and stress free experience.kelly d. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique M. | Online Move In
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Each time I went in the staff was friendly and efficientShanin T. | Expérience générale
Le client n'a pas laissé de commentaire.DEBRA R. | Premières impressions
I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn't have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It's understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.Dominique T. | Premières impressions
Le client n'a pas laissé de commentaire.Billie J. | Expérience générale
Le client n'a pas laissé de commentaire.Charles D. | Expérience générale
I couldn’t get into my unit not return my truck onlineFelicia B. | Premières impressions
Le client n'a pas laissé de commentaire.Billie J. | Premières impressions
Very quick and precise.GREGORY P. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine T. | Premières impressions
Le client n'a pas laissé de commentaire.Prentice S. | Premières impressions
the owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.Vanessa F. | Premières impressions
The guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn't working.Asha W. | Premières impressions
In the past, my experiences with U-Haul were positive. Unfortunately, this will be the last contract I will have with U-Haul. The customer service was the worst I have every experience ANYWHERE. The clerk was VERY disrespectful! And it appears no one is willing to do anything about it. I have filed 2 complaints and may file a 3rd one - my only hope is that management/corporate will resolve this issue quickly before losing any future consumers. U-Haul has lost a loyal customer and more may follow if this issue isn't resolved.rosemary r. | Expérience générale
I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!Shallon C. | Premières impressions
Le client n'a pas laissé de commentaire.India M. | Premières impressions
This facility never had accurate hours the staff was never available and the building had multiple violations which kept me from being serviced. This was a bad experience and I will not ever use uhaul againTeasha D. | Expérience générale
Le client n'a pas laissé de commentaire.Philip B. | Expérience générale
This particular experience was overall horrible. So much so, that I don't even have the energy to explain it all via text. Kudos to Jeremy the Marketing manager who got out of bed at 22:00 to resolve my issue. So grateful DASHON B. | Expérience générale
Good team, quick and efficient service. Answered my questions and got me sqaure away in a timely manner!jabari p. | Premières impressions
Information online is not correct - the security system is not working so limited hours for access. Stated can't be fixed due to travel restrictions during virus scare.Kevin S. | Online Move In
Carts provided are too few and too small - requires many trips to unload. Only one flat cart and holds only 4 large U-Haul boxes. Would had been worse had we not brought two of our own moving dollies. Card readers not working properly - was not able to obtain working card entry after two cards were issued (and worked properly in the showroom). Access and operating hours are limited and not as published on literature.Donald G. | Premières impressions
New Facility is awesome one stop shop. Got moving material, rental truck, and climate-controlled storage all at same visit. It was awesome. In todays world of self check the customer service from Mrs. Noton was refreshing and greatly appreciated She is definitely an asset to Uhaul and it was great working with herCHAD C. | Premières impressions
The customer service person was very attentive to my needs. I rate her heads above all my other experiences with other storage companies.EDDIE S. | Premières impressions
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