Great service!
alexis hCustomer Reviews for U-Haul Moving & Storage of Troy
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Friendly, quick service!
William OGreeted promptly Employees were excellent Keep up the good work,
Tony AAbsolute best piece of equipment I have ever rented. Loved the truck!
CHARLES JThe guy working the front counter could not have looked more disintrested in helping us if he tried
Matthew HTruck gas tank was 3/4 on pickup and not a full tank like uhaul recorded. I was wrongly overbilled by $27.
Adam SEverything was fine.
Patricia WStaff was very friendly and efficient. Received all documentation for warranty and explanation of such. A pleasurable experience. Finished early and called as promised. Very clean entrance and overall facility. Grounds were very clean too. Thank you for a great experience. Even was less than quoted! Yipee
Richard MService met all my expectations
Chidamber BHave more people working.
Paresh LThe rental process was easy
Ronald CPerform a final check of vehicle before customer takes possession; we experienced a check-engine fault light on dash panel when we started the engine. Notified U-Haul representative to check the fault condition and proceed as directed.
John wIt was a great experience, the staff was friendly and helpful. Wouldn't change anything.
Robert SThe installation was performed quickly and is very solid.
Dean WHowever their was a super rude and loud customer that day looking for a fight….
Kathy GI think service went well and the person I talked to to rent the vehicle knew his information not very friendly, but that was OK as everything worked out fine
Jeff KI discovered a crack in the lower driver side windshield shortly after leaving location. I reported it, but was surprised it had not been noticed during pre delivery maintenance
David DQuick and easy transaction
Robert CPrompt pickup and drop off service.
Harold TWe had a situation with one of the employees raising his voice, cursing at us and being combative. The propane guy was very nice and helpful though!
Amy DI don't know what's up with all of the bad reviews. I had a great experience returning the rental truck. Just make sure you come with a positive attitude and be friendly-no issues to report moving from Maryland to Michigan.
John DWhen employees are disgruntled and openly and loudly swearing and talking about overworked and unlicensed things they're doing, while installing your hitch, it's disheartening.
Ronald SEverything was good on this visit, but it does take a long time to get someone to refill propane tanks.
Mark KGreat job, clean, professional and quick
Peter JPLEASE STOP having customers doing this check the vehicle online and take pictures. It took me and my friends sooooooo much extra time. One of my friends even commented that he had just rented a uhaul at a different location and the staff did it the old way (clip board snd employee) giving great service and how this way was horrible. I don't want self service, I want service. The only reason I would return is because it is close to home but WE (three of us) HATED the load the picture and type it up yourself. Seemed like this is the lacy way out. Shame on you Uhaul.
Victoria LDave, a very professional and friendly technician did an awesome job on my 2024 Mitsubishi Outlander. He installed a hitch with all electrical in about 2 hours. I can't praise this man enough for his outstanding job quality and professionalism. 5-star service! Highly recommended for everyone.
Jacek TI have been a customer of the U-Haul in Troy, MI (Store No. 754086) for 40 years. I have always had very good experiences with this store, but yesterday when I went to pick up my trailer (Contract No. 74502184), the young woman who checked me in (she said her name is Colleen) was verbally abusive and completely disrespectful to me. When I asked the young man who hooked up my trailer about her, he told me that she is always disrespectful to customers, especially in the early hours of the morning. When I returned my trailer in the late afternoon, a different young man helped me unload my trailer and he also confirmed that she was very difficult to work with, but she is also the assistant manager of the store, so her bad behavior is tolerated. He also told me that Colleen had put a note in the computer system saying that I was the cause of her bad behavior. If I was the owner of that store, I would fire Colleen. Both Colleen and the young man who helped me in the late afternoon told me that my conversation with Colleen was recorded on the security system. So the manager of that store should be able to very easily corroborate my encounter with her. BTW... but for the horrible attitude of Colleen, I would rate my experience with 5 stars. Both of the young men who helped me yesterday were pleasant, efficient and knowledgeable. And the trailer was in very good condition and the store was clean and presentable. The only problem I had was Colleen, and in her absence, I would give the store a perfect score.
Gary CVan was a POS
Michael KEmployees were scarce. I had an auto transport scheduled for pick up. When I walked in I saw an employee helping a customer. My initial thought was that he was the only person working the floor so I stood in line waiting by the registers. As I stood there waiting (approx 3+) minutes, there was an employee by at the checkout desk THE WHOLE TIME I was waiting. Numerous REAL TIME TV screens displayed in your face at the register yet none of them to alert your employee that they had a customer. This location called me the day after I placed & picked up my rental saying it wasn't returned. It was returned. Spoke to a woman letting her know where it was left when it was dropped off. Told she would mark it checked in. 1,5 hours later THEY CALLED ME AT WORK. "Uhh I have someone over there right now. Can I place you on hold? I'm sorry it's there. You'll receive a receipt in your email." I swear this was the worst idgaf bs attitude I've experienced with service. From the counter service all the way to check in. The guy that helped with hook up was great. Other than that this location is terrible.
Nicolle CThe front tire tie down strap rachets were hard to use due to not being lubricated.
Mark dGreat Manager & Staff. Larry is the best!
TIFFANY REveryone was very accommodating and knowledgeable.
karen kI appreciate the professional staff, Mr. Alex, Mr. Derek, especially Ms. Beth. Have a Blessed !
Carmen DVery good
Renaldo MEverything was great. Thank you!
MATTHEW SI had an urgent need for a pickup truck - I called and was able to rent one same day. Friendly staff and great customer service experience.
Diane SI had to pay over $100 out of pocket last time because YOUR location failed to provide a receipt. I am upset to see a cleaning fee when the truck was on paved roads the whole time. The unit was dirty when I got it and in poor condition. I expect to see this reversed or I will dispute the charges. The service is unacceptable- as someone who manages the highest rated hotel in Troy I know how to treat a customer and this is not the right way.
CHRIS BWe have used this location for every moving need. When in MI it will always be our choice
Julie SOverall just awesome, but one comment, when I got the Van the fuel tank was 3/4 full, so when I was filling up the tank before I return it back, it was so hard to fill it up at the same fuel level, which I had to fill it up completely, which means I paid more for gas.
Tamer MApp is obnoxious
BRIAN Tcustomer service was excellent. I got my hitch installed and was out in less than 2 hrs.
Douglas EIt was a really good experience. HAPPY!
Bob MTwo many oops and extra charges. Check lost caused a delay in payments and the payment reflects almost double the price each month I'm not paying for some else's storage. Movers did not show for load but unloaded me in 45 mins and was paid $175 to load and unload. I'm a person with a disability this cased me to have to rent an extra day and now my charges don't seem to reflect what I contracted for. Not a happy about this.
Kimberly CONE WORD.......DIESEL Engines Please!
James SThe process to pick up and drop off the Truck was quick. No complaints.
Thomas FGet rid of the new quick release hitches and fire the person who approved them. They say they are for a 2" ball but there must be at least 1/4" play. For a company who is supposed to be expert in trailering those hitches are an embarassment. Super noisy going down the road and violently trying to rip my class 3 hitch off of my vehicle.
WAYNE CParking to come into the office is non existent or at least difficult.
Charles NIt took less than 5 minutes after we pulled up. Nice!
gary mHave used this storage before. We drove 20 miles out of the way to leave our stuff there, clean and secure. Great price.
Michael D | Expérience généraleVery helpful team - thank you. Shout out to Derrick and Larry!
Lisa H | Expérience généraleThumbs Up!
Amyre C | Expérience généraleI appreciate the help from the staff, even when an issue did arise (my own fault for losing key) they came to my aide they always went above and beyond to make me and my family feel welcomed, and at home. To the owner of this location, Larry and his staff are truly assets to your business and there is not enough thank yous that could be said. You all are on my Christmas list.
Tracey B | Expérience généraleWonderful customer service and staff that goes above and beyond to be of assistance. Thanks for everything.
NAOMI L | Expérience généraleEasy check in and check out no complaints
danetta o | Expérience généraleMy Unit#0314 at 1250 W Maple Rd, Troy, MI got flooded during rain. My Queen Bed Set, Queen Mattress, Gym Weight Set, Floor Mats got ruined with mold and rust.
Ajay S | Expérience généraleI highly recommend this location. It was clean, well lit, smelled nice, and there were always plenty of carts available for loading and unloading. The staff is great. If I ever move back downstate, this will be the location I use.
kristine t | Expérience généraleReturning the U-Haul was hectic. No fault of u haul. Customers had things blocked up after hours. Thank you U haul
ALETA L | Expérience généraleThank you!!
ALETA L | Premières impressionsWonderful customer service. The staff go above and beyond to assist you with your rental and or storage needs. Thank you for everything.
NAOMI L | Premières impressionsWent very smoothly.
Kelly S | Online Move InI love that you provide a free lock with every storage unit.
kristine t | Premières impressionsFriendly and attentive. Always a good experience.
Teresa H | Expérience généraleI reserved a entry level unit but when I arrived was told they were out of them. Instead a received a semi- entry level unit which was a nightmare. It was very difficult getting larger items up the 5 steps, down the long, narrow hallway then around the tight corner to get to the unit. There was another door that slid open for easier access but it was always locked with a pad lock. I asked one of the workers if it could be opened and he told me no. The workers all appeared unhappy and annoyed. The lines were always long and took a long time. The parking lot was very small and difficult to navigate around in. I will definitely not use this facility again nor will I recommend it to anyone.
LISA R | Expérience généraleThe staff during my move-in was mostly young college kids who probably did not value customer service that much. All I asked for was a final receipt after dropping off my equipment and I was given a run around. Eventually I had to leave without a receipt or refund for my box returns. I am not sure if I will ever get it. The facility itself is OK.
Vinay S | Premières impressionsVery clean. Wonderful indoor temp. Good accessibility to useful equipment for moving.
John S | Premières impressionsI liked former Management. The male staff is abrupt towards me an older woman mid 60's, I chose to consolidate to a different facility where staff is more pleasant and offers a senior discount..
susan n | Expérience généraleThe units were fine but the 10 foot truck I rented had a terrible odor that the staff could not correct. They offered no other truck for a few hours local move me I used it anyway but regret as my boxes have picked up the very foul odor and my shoes. It was unacceptable equipment
Judith K | Online Move InHad auto pay and said insufficient funds for the last few months but would come out a week later with late fees from the same account. Was very happy before, just glad to have all my belongings safe and secure.
Gregg C | Expérience généraleLarry High and team were a pleasure to deal with for the entirety of my rental. Every time I went there they were extremely busy but never had to wait more than five minutes and they were ALWAYS pleasant. Merci.
Colleen E | Expérience généraleI rented the storage unit to store a couch. I didn't realize I got an inside unit and the hallways were too close to navigate. That's the only reason I wouldn't recommend this facility. Unless my friend had small items.
Karenmarie L | Expérience généraleI've used this storage facility off and on over the last 5 years. The customer service is ALWAYS top tier… which makes for a stress free experience!
Derry B | Expérience généraleMr. Lonnie Purdy was very helpful, knowledgeable, and friendly! 😉👍🏻🫡
stephen b | Premières impressionsKeep up the good work
DONNA H | Premières impressionsMerci
Michael W | Expérience généraleAwesome service and storage!!
Dominic B | Expérience généraleGreat service
Savion A | Premières impressionsExcellent location 15 Mile and Crooks
Ben M | Premières impressions1-2 days after moving in, made sure I arrived at the facility before 10 PM, as that is the stated last access time. 8 moving boxes in my car, I punched my code at 9:42pm, get the access granted message, but the door does not open. On some level, I realize this is a nitpick but this severely blew up my plans. I do expect that if access times are being listed, times are based on IST, so all phones and computers can at least agree on when I can get in and when not. That said, aside from this, the experience has been good, but I do feel this should be addressed. 18 minutes might not seem like much, but since it directly affects consumers' planning and their perception of your brand, if feel leaving this unaddressed is a loss to you as a company. Please, if I have gotten something completely incorrect, feel free to reach out to me. I've been very happy with services regarding truck/trailer rental prior, and have always felt you have offered good service and good value for money. Everything else worked as stated. This experience specifically however was disappointing.
Justus V | Online Move InI've stored with other companies before and really don't know why I didn't always use U-Haul. Huge fan customer and I use rentals all the time. This location is great. Honestly the only less than great experiences I've ever had with U-Haul were when working with franchisees. Thanks for being awesome, U-Haul!
stefanie R | Expérience généraleThey were very accommodating about everything. Made sure I had everything I needed.
Patrick K | Premières impressionsColleen was very nice and helpful.
Angela R | Premières impressionsI rented a unit online. However, A103 was too small per my friend who physically moved me in. I was unable to amend the reservation online nor was allowed to make any changes over the phone. So my belongings were stored in L241 under my friend's name and I was not in agreement with that. If can make a reservation online with payment why not at least accommodate me over the phone? My ID is in your system from the truck rental or I could have sent a copy via email. I didn't want my things in another person's name. I visited the office today and Rob was able to take care of my needs to my satisfaction and he also confirmed that Larry initiated my refund from A103. I'm happy now. Thank you.
Tiffany S | Online Move InMerci
Lolita M | Premières impressionsStaff at Troy mi UHAUL want above and beyond to assist me
Linda J | Premières impressionsI couldn't get my couch through the hallway into the storage unit because of the small width of the hallway. You'd think the hallways at a storage unit facility would be wide enough to ensure normal sized sofas can get in and out of units without struggle. Because of this, I had to drive my couch all the way to a family members house to store which in turn lead me to go over my total mileage allowed for the rental and cost me $56 extra dollars. Very disappointed in this uhaul experience.
Amanda M | Premières impressionsI really want to give kudos to Chris and Ron for being AMAZING! They were super helpful with all my questions and went above and beyond to help me during this moving process. They both helped on different days with bringing the high stress levels that come with moving down for me. I can't thank them enough!!
Alicia T | Premières impressionsChris went above and beyond to help me with all the supplies, right size truck, and right size storage unit. Very helpful, and respectful.
Cheryl M | Premières impressionsgreat facility very clean well lit secure
daryl r | Expérience généraleLittle pricey but good product.
Daniel C | Expérience généraleNever had a bad experience with this location and will always think of Uhaul 1st.
Donald M | Expérience généraleMove in was seamless
Paul N | Premières impressionsStaff always helpful and pleasant! Best experience ....thank you!
renee p | Expérience généraleThe manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.
Tyler W | Expérience généraleGreat service and friendly helpful staff!
Selenia S | Expérience généraleOnly deducted one star because the location seemed to be understaffed.
CARYN W | Expérience généraleChristopher was very helpful no matter how many questions I had or what the question was...so good to work with!!
renee p | Premières impressionsThe staff went above and beyond!
Rochelle R | Expérience généraleExcellent management at location.
WALKER S | Expérience généraleI was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.
Donna P | Expérience généraleNo matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Merci
Deonne g | Expérience généraleI’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.
Marylou D | Premières impressionsI seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156
Natashia C | Online Move InWas treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.
Teresa H | Premières impressionsThe guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.
jenna P | Expérience généraleVery clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.
lakeisha w | Premières impressionsThe staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.
Morgan B | Online Move InEverything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn't his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn't happy and didn't seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.
Deborah E | Expérience généraleBen Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne
wayne B | Premières impressionsorganized and friendly
Nancy C | Premières impressionsThis location has excellent, patient, and efficient staff!
Deonne g | Premières impressionsExtremely professional and helpful
Bradley F | Premières impressionsGreat customer service every time.
SHAWN D | Premières impressionsClean, easy access, alarms were annoying sometimes
Benny R | Expérience généraleVery nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair
Gregg C | Premières impressionsNice job. Young lady walked me to unit and made sure I understood how it all worked. Very good
Jeff H | Premières impressions- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.
ALEX W | Expérience généraleExcellent service and storage facility
Bobby L | Expérience généraleI can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126" table. After discussing this with you advisor I was advised a 10 by 15' unit was best. I also ordered a 26' truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10' units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don't know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won't write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.
bill l | Premières impressionsThanks everyone at this location for making a difficult transition and move happen with far more ease.
THOMAS K | Expérience généraleYour office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.
KAREN O | Expérience généraleService was absolutely terrible. Both times I went in, it took forever to even speak with someone.
hannah m | Expérience généraleEverybody was very nice
Denise M | Expérience généraleEasy access and very secure. Easy to use carts for loading and unloading
Michael D | Expérience généraleChristopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.
Laurie A | Premières impressionsMy experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.
jermaine s | Expérience généraleGold standard for climate controlled storage
David M | Expérience généraleSuperb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.
Charles G | Expérience généraleThanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.
Nelly A | Expérience généraleMy storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.
Theresa L | Expérience généraleVery grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.
Nelly A | Premières impressionsThe young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...
Alex B | Expérience généraleU-Haul helped streamline my relocation. Great service, fleet and storage facility.
Kevin M | Expérience généraleThe manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.
derry b | Expérience généraleHappy experience!!
lidia s | Expérience généraleVery great experience
Jacob M | Expérience généraleExcellent service excellent job nice people good staff merry Christmas and happy New year.
Youkhanna I | Expérience généraleThe friendliest staff i have ever worked with. I Will be back to the location for my next rental.
CHRIS G | Expérience généraleEmployee's were extremely helpful.
Kenneth P | Expérience généralevery secure, access hours convenient.
Min H | Expérience généraleThank you so much Your business and office staff all employees Excellent service thank you so much.
Youkhanna I | Premières impressionsRachel answered all of my questions and more! The process was simplified; I'm glad I chose UHAUL's storage unit. Merci.
Alex T | Premières impressionsSuper employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.
Teresa J | Expérience généraleAlthough I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.
Nicole C | Expérience généraleExcellent service
lidia s | Premières impressionsThe stuff was very helpful in the whole process with storage and truck rental.
tatiane k | Expérience générale24hr 7day access to the unit would have been preferred.
brandon r | Expérience généraleStaff was very helpful and quick
Tyray B | Premières impressionsGreat job
jonathan b | Premières impressionsNever had any issues with Uhaul storage unit
matt m | Expérience généraleEveryone I dealt with was professional and friendly. Thank you for all for your help
Debron M | Premières impressionsI highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer
SHARON H | Expérience généraleMerci
Rita A | Expérience généraleI was checked out of my unit on Sunday & was still charged $159,99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!
ariadni l | Expérience généraleWonderful staff. Very courteous and helpful. Clean facility.
Naomi M | Premières impressionsReally helpful staff!
Melissa A | Expérience généraleThank you! The storage facility in Troy is excellent.
julie c | Expérience généraletop notch facility!
Isiah H | Expérience généraleaccess card was not working, no light in unit, a lot of other issues.
nick i | Expérience généraleFor a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection
johnny d | Premières impressionsExcellent, all around good service!
lisa s | Expérience généraleThe in Troy was helpful and friendly, I would use them again when needs arise.
Wendell s | Expérience généraleMalik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.
SHARON H | RéservationCheck-in process needs to be simplified. De'Andre Brown was very helpful.
jan c | Expérience généraleEveryone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.
robert p | Expérience généraleExactly what we needed when we needed it for as long as we needed it.
Jeffrey B | Expérience généraleGreat Management and Staff
Andew R | Expérience généraleIt was easy and quick to do things here.
Nathan K | Expérience généraleOur family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.
Kevin M | Réservationprice is reasonable. staff was kindness.
Min H | RéservationVery friendly and efficient!!
Kenneth P | RéservationStaff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?
Lori A | Expérience généraleStaff at center was very helpful. Thanks!!!
Charles H | RéservationRachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.
John C | RéservationAny issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Merci.
michelle k | Expérience généraleMerci
CELESTINE J | Expérience généraleFive star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.
Steve H | Expérience généraleNever will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response
Ruchir P | Expérience généraleBox came a week late to home Destination uhaul doesn't provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)
Yugundhar M | Expérience généraleOverall, this was a positive experience. Merci.
KAREN C | Expérience généraleGreat staff
Cory E | Expérience générale