Kenneth S.
Very organized establishment
Évaluations des clients U-Haul Moving & Storage of Troy
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Troy
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Jeff H.
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Premières impressions
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Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good
ALEX W.
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Expérience générale
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- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.
Bobby L.
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Expérience générale
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Excellent service and storage facility
bill l.
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Premières impressions
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I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.
THOMAS K.
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Expérience générale
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Thanks everyone at this location for making a difficult transition and move happen with far more ease.
KAREN O.
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Expérience générale
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Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.
hannah m.
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Expérience générale
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Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.
Denise M.
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Expérience générale
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Everybody was very nice
Michael D.
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Expérience générale
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Easy access and very secure. Easy to use carts for loading and unloading
Laurie Anne S.
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Premières impressions
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Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.
jermaine s.
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Expérience générale
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My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.
David M.
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Expérience générale
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Gold standard for climate controlled storage
Charles G.
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Expérience générale
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Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.
Nelly A.
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Expérience générale
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Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.
Theresa L.
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Expérience générale
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My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.
Nelly A.
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Premières impressions
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Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.
Alex B.
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Expérience générale
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The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...
Kevin M.
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Expérience générale
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U-Haul helped streamline my relocation. Great service, fleet and storage facility.
derry b.
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Expérience générale
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The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.
lidia s.
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Expérience générale
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Happy experience!!
Jacob M.
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Expérience générale
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Very great experience
Youkhanna I.
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Expérience générale
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Excellent service excellent job nice people good staff merry Christmas and happy New year.
CHRIS G.
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Expérience générale
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The friendliest staff i have ever worked with. I Will be back to the location for my next rental.
Kenneth P.
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Expérience générale
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Employee's were extremely helpful.
Min H.
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Expérience générale
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very secure, access hours convenient.
Youkhanna I.
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Premières impressions
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Thank you so much Your business and office staff all employees Excellent service thank you so much.
Alex T.
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Premières impressions
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Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!
Teresa J.
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Expérience générale
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Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.
Nicole C.
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Expérience générale
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Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.
lidia s.
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Premières impressions
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Excellent service
tatiane k.
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Expérience générale
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The stuff was very helpful in the whole process with storage and truck rental.
brandon r.
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Expérience générale
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24hr 7day access to the unit would have been preferred.
Tyray B.
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Premières impressions
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Staff was very helpful and quick
jonathan b.
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Premières impressions
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Great job
matt m.
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Expérience générale
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Never had any issues with Uhaul storage unit
Debron M.
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Premières impressions
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Everyone I dealt with was professional and friendly. Thank you for all for your help
SHARON H.
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Expérience générale
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I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer
Rita A.
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Expérience générale
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Thank you
ariadni l.
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Expérience générale
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I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!
Naomi M.
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Premières impressions
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Wonderful staff. Very courteous and helpful. Clean facility.
Melissa A.
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Expérience générale
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Really helpful staff!
julie c.
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Expérience générale
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Thank you! The storage facility in Troy is excellent.
Isiah H.
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Expérience générale
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top notch facility!
NAZIH I.
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Expérience générale
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access card was not working, no light in unit, a lot of other issues.
johnny d.
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Premières impressions
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For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection
lisa s.
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Expérience générale
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Excellent, all around good service!
Wendell s.
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Expérience générale
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The in Troy was helpful and friendly, I would use them again when needs arise.
SHARON H.
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Réservation
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Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.
jan c.
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Expérience générale
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Check-in process needs to be simplified. De'Andre Brown was very helpful.
robert p.
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Expérience générale
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Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.
Jeffrey B.
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Expérience générale
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Exactly what we needed when we needed it for as long as we needed it.
Andew R.
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Expérience générale
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Great Management and Staff
Nathan K.
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Expérience générale
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It was easy and quick to do things here.
Kevin M.
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Réservation
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Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.
Min H.
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Réservation
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price is reasonable. staff was kindness.
Kenneth P.
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Réservation
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Very friendly and efficient!!
Lori A.
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Expérience générale
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Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?
Charles H.
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Réservation
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Staff at center was very helpful. Thanks!!!
John C.
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Réservation
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Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.
michelle k.
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Expérience générale
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Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.
CELESTINE J.
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Expérience générale
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Thank you
Steve H.
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Expérience générale
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Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.
Ruchir P.
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Expérience générale
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Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response
Yugundhar M.
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Expérience générale
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Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)
KAREN C.
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Expérience générale
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Overall, this was a positive experience. Thank you!
Cory E.
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Expérience générale
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Great staff
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