Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service at pick up time and at return time. Equipment (6x12 trailer) was in good order. thanks
Fred M.
Évaluation :
5
I did not have a reservation and tried a different u-haul location that said they didn't have any truck. I came to this location and the gentleman was extremely helpful. He was able to get us a truck and the price quoted was what it was. For a Sunday, it was a fantastic experience. I would recommend this location for sure.
Nicholas D.
Évaluation :
5
You guys are great
Denise Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
bill B.
Évaluation :
3
change engine oil light on, called them and they said not to worry???
lawrence R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Roselyn B.
Évaluation :
5
The staff was courteous and professional.
Sandy S.
|
Premières impressions
Évaluation :
5
Always professional and efficient. In and out quickly.
Laurie P.
Évaluation :
5
Kyle was helpful and courteous.
Jean S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James K.
|
Expérience générale
Évaluation :
4
The Uhaul check in system sucks!!! we brought it back and couldn't check it in on the app or on the site. We allowed location and it still didn't work and on the phone unless we stayed on the phone for 45 minutes they'd charge us an extra $20 to just drop off. That's stupid!!! and a crock!!
Chris H.
Évaluation :
5
N/a
DenniAnn G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claire B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Littleton P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne Z.
Évaluation :
5
Nothing
Customer service was excellent
Anita L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David G.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marty B.
|
Expérience générale
Évaluation :
5
Best Uhaul Locaion in the Country!
Liz F.
|
Premières impressions
Évaluation :
5
Cleanest storage facility in a safe location. I would highly recommend this particular U Haul for storage and truck rental. The manager was always very friendly and helpful. Some of the other employees were less friendly, but overall, the experience was great.
Andrea L.
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Expérience générale
Évaluation :
4
The truck was picked up with only 1/4 tank of gas. I had to fill up at the nearest station with a trailer and it was a pain! It should come with a full tank and returned with a full tank so you can use a gas station with easy access when pulling a Trailer.
Brian P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank K.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Nichole M.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Robert S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
zaira B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosa R.
Évaluation :
5
Very friendly and helpful.
Brad B.
Évaluation :
5
The drop off location was fast, easy and friendly. The reason I check Not Applicable for the question "Would you recommend this location to a friend?" is because my recent experience with UHaul. Both facilities I dealt with were both amazing and I would definitely recommend the location to a friend, but only if UHaul is the last resort.
Ron B.
Évaluation :
5
Easy to make a reservation for what I needed. Uhaul did change the pick up location, but not expensively. All staff contacted were courteous & helpful. Van was just what I needed. Clean, easy to drive, mirrors helpful in driving & dashboard camera helped in backing.
James E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Virgil E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reg D.
Évaluation :
5
Nothing. Checkout was quick. Gary/ the person that helped us, went out of his way to help us. We didn't know much about trailers and he came to where we pulled over and explained everything to us. Fantastic guy.
Stephan R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilson T.
Évaluation :
5
Thanks, you all are great!!
ELIZABETH B.
Évaluation :
5
Staff was quick and polite, everything was smooth.
Brian B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek M.
Évaluation :
4
This is the best U Haul I've ever used. Friendly and helpful employees, clean and in a safe location. I just wish the access street was a two way rather than one. The Cortaro Rd. Traffic lights were not well thought out.
Andrea L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
marcus P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carol G.
Évaluation :
5
Kyle was great - very helpful and patient.
Margaret M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joe A.
Évaluation :
5
Kyle and his staff did a great job staging my box for unloading and were all very helpful and friendly.
Arthur H.
Évaluation :
5
Excellent, rapid, professional service
Eric L.
Évaluation :
4
Should not charge to make certain that auto is attached safely to auto hauler that I had to drive to Green Valley to obtain and then come back to this location to pick up my vehicle. Also, to no fault of this location, however, I sustained a flat tire on the auto hauler, prior to leaving the state of arizona and it took a total of five hours to get the flat repaired. The process to obtain connection to the service center took two hours, horrible service. The person that came to the rescue to change the flat was great. Your service department is absolutely "horrible"!
William S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joselito S.
Évaluation :
5
Great location to rent from. The manager did a great job with communication concerning the equipment rented. They had it ready to go when I arrived.
Roger M.
Évaluation :
5
Quick and friendly service, very professional, always rent from here when I need a trailer.
L A G.
Évaluation :
5
When we did the check-out, where we stepped through things on the website and took photos of issues we saw (there were two big differences between the photos we were shown and the actual equipment, and there was a difference in the fuel level and mileage versus what the site told us), we had trouble with the website accepting our input and had to go back in for help. The employee somehow made it work but didn't show us what he was doing, so I have no idea if our input was accepted and he didn't communicate anything about it.
Rory B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael O.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nathan H.
Évaluation :
5
It's always about communication… It would've been nice to know that my reservation was moved from Tempe Arizona to Manara Arizona which was an hour away. I went into panic mode but had NO choice to role with the punches.
CHRISTOPHER F.
Évaluation :
4
Rick was excellent in getting us set up and into our truck. We will definitely be back in a few months to finish the move
Heidi D.
Évaluation :
5
The first UHaul dealer I was directed to in Tucson, was not even open for pick up, and had only 2 trailers in inventory. I waited for 30 minutes, and no-one showed up, thats when called UHaul and wanted to go to the Marana dealer.
Karl M.
Évaluation :
1
Richard needs more training.. If anything his lack of knowledge of operation and loading a vehicle on the dolly was extremely unsafe. I'm glad I knew more about the process than he did.. I'm concerned for whoever goes to him and assumes he loaded it and strapped down currently. If I brove away the way he had it, my 2014 fusion would have fallen right off and killed someone! It took us 3 times to get the car on the dolly. He didnt know you drive over the straps and then ratchet them in. I noticed he strapped them off to the side and not down the center of the tires, so I had to redo it. He failed to put the emergency hook to the correct spot. I never noticed that but the guys at the drop of station noticed and took a picture. Before driving away I noticed the chains underneath were never hook to the car... very unimpressed with the safety procedures that never happened. They all watched me drive away probably knowing something bad was goin to happen. Not sure how I made it 1 700 miles without a tragedy happening. I know I will never feel completely safe hauling the car through uhaul.
Alyssa H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry W.
Évaluation :
3
I didn't reserve at this location. I reserved some where else and my equipment wasn't available so I had to drive almost 2 hours 1 way pick it up. Not cool. The staff at this location and the facility were good.
Nichole N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jill P.
Évaluation :
5
Communication between u-haul stores. A u-haul rep called me after I picked up and told me I pick up the truck without paying and I needed to pay immediately. I had paid on line when I made the reservation. Also I-hauled changed my pick up location 3 times between the time I made the reservation and picked up the truck. Plus I had to go to another location to pick up the Auto Hauling trailer.
Robert W.
Évaluation :
1
I reserved a trailer over a month ago. I was picking up in AZ and driving to Canada. I got a call less than 24 hours prior to pick up, that I was going to have to drive 1,5 hours each way to pick up the trailer. Your representative Victoria, was very rude and condescending. Kamryn offered to discount the trailer but it was such a huge inconvenience. If I could have cancelled it, I would have. When we dropped the trailer in Scarborough, the representative was again extremely rude and couldn't give us the time of day and just constantly was texting on his phone. No paperwork was provided at drop off, although asked for. I could not in good conscience ever recommend uhaul to anyone. It was terribly inconvenient. We were notified last minute of the 3 hours of driving that had to be done to pick up a trailer that had been ordered well I'm advance and treated so so poorly by the office that called, and BOTH the pick up and drop off locations. I will not use Uhaul again and will definitely advise anyone thinking of using uhaul of our experience. Noone should be treated like that customer service wise, especially during such a stressful time of moving.
LESLIE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon E.
Évaluation :
4
They came out to help right away with the truck, friendly and efficient.
Mary L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jakob N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelli F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL C.
Évaluation :
2
I rented and dropped off 4 trucks to this location. Each time I was told I had to pay an over mileage fee. The first two times I paid because I thought I may have been close. However, on the third and fourth time I asked them why am I being charged. The response given was I went over my 131 mile limit. The problem is when I rented the truck I was told I had 156 miles and that is what is stated on the website. I had to show the individual checking me in a Screenshot of the website notification that said I rated 156 miles. Why should I have to show a uhaul employee the milage limit I rate? Again twice before I had to pay because I did not have a Screenshot to show my mileage.
Freddie J.
Évaluation :
2
Tire strap ratchets were rusty and not performing well. Had to go 70 miles out of my way to pick up the car hauler trailer not this location's fault. U-Haul did discount but not enough for the headache that they caused by not having the equipment properly located. U-Haul could've done a better job positioning equipment.
Donald M.
Évaluation :
2
Reserved trailer on 9 April 2022 @ location nearest my home. 28 April 2022, two days prior to pick-up I was notified that they would not honor my reservation and I could obtain trailer at a location 30 miles away from my home. At the new location, I waited around for 30 minutes while the attendant attempted to complete the rental agreement. To say I am disappointed with U-Haul, is stating the obvious.
leonard D.
Évaluation :
5
The agent at the counter was quick, cheerful and very courteous. He made our experience a very positive one.
Steven S.
Évaluation :
2
Tell them that you might have to travel an extra 100 miles to pickup the unit instead of getting it locally. There were trailers all over Phoenix it the could only be used locally and not taken out of state.
TERRY D.
Évaluation :
5
Smooth & easy transaction. Staff were all very cordial.
Richard H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill P.
Évaluation :
4
I actually reserved this trailer for pick up in Maricopa & was called the day before on my way to Arizona from Utah & was told my pick up location was Marana which is 80 miles farther down the road. After numerous phone calls & a stop in Wickenburg, I was left with the option of having to go to Marana or have no trailer. I was told I needed to read my contract & this is totally normal & fine by U-Haul. I was offered no discount or anything else to make the 160 mile extra trip. I have come to the conclusion that your definition of a reservation is different than mine or anywhere or anything I've reserved before. I will remember this & even pass it along to friends & family. Most of the people on the phone & the men in Wickenburg & Marana were very good & tried their best. I have no complaint with them, I guess just the company & their total uncaring for a customers.
Sam O.
Évaluation :
4
The truck was clean and ran well. However the air conditioner did not work. When I returned truck I was told that I would get some sort of compensation but did not. I also do not see a copy of my receipt that was suppose to be emailed. Thank you for your time
Cristene Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Spencer M.
Évaluation :
5
The man helping me made everything smooth and easy, the service was the best part of the experience.
Cody K.
Évaluation :
2
Received truck with less that 1/4 tank of gas, returned it almost half full and was offered nothing for either the inconvenience or the extra fuel though it was acknowledged it had more that was checked out. Plus the fact rental was more than double my last rental for same truck Marana to Phoenix back in September.
MICHAEL H.
Évaluation :
3
friendly counter staff and helpful getting us into the right sized locker. making sure we had enough boxes, tape and stretch wrap to move our stuff safely.
Troy N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kellie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Filiberto B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica B.
Évaluation :
5
One day late arriving!
Vivian P.
Évaluation :
4
Only one pickup truck available. Was advised that there was a nail in the right front tire. Used the truck in town and no problems with the tire.
HARRY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard J.
Évaluation :
5
Quick and professional!
Keith P.
Évaluation :
3
The gentleman that helped me hook up the trailer was very unprofessional throughout the transaction.
Juanalyn C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESTINY P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario S.
Évaluation :
4
please change nothing, You have assembled a very good crew
RICHARD K.
Évaluation :
5
Fast service checking out and returning. Well done.
michael G.
Évaluation :
5
Excellent service à la clientèle
Ralph M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adela S.
Évaluation :
5
GM and staff, awesome as usual!!!
Richard S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan R.
Évaluation :
4
I just didn't like how they didn't want to honor the free month of storage
OSCAR G.
Évaluation :
5
No comments good job thanks
Anderson C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard I.
Évaluation :
5
Friendly staff, clean facility. I'll be back to this location in the future.
liz b.
|
Expérience générale
Évaluation :
3
I can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.
Doreen D.
|
Expérience générale
Évaluation :
5
This was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. Merci.
Robert P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles H.
|
Expérience générale
Évaluation :
5
This Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.
Denise S.
|
Expérience générale
Évaluation :
5
We needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.
DAVID H.
|
Expérience générale
Évaluation :
5
Great service and friendly peopl
Keith r.
|
Expérience générale
Évaluation :
5
The staff was knowledgeable and helpful with my storage and truck needs.
Claire B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra H.
|
Expérience générale
Évaluation :
5
Gracias por el servicio 🌺
CLAUDIA H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
liz b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chloe W.
|
Expérience générale
Évaluation :
5
Kyle was great and very helpful. Everything worked out awesome and was very convenient.
NICHOLAS P.
|
Expérience générale
Évaluation :
5
The staff was amazing the facility was cleaner than clean and the price was great I could not be happier
Jim W.
|
Premières impressions
Évaluation :
4
Staff at this facility was very helpful
Frank I.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH S.
|
Premières impressions
Évaluation :
1
I rented a conditioned 5'x5' unit. The space was triangular shaped with one side 3' long and the other 5' long. It was completely unacceptable. The office was great about refunding me the full amount though.
Karen J.
|
Expérience générale
Évaluation :
5
This was the smoothest U-Haul transaction I have had. Didn't have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.
Sarah S.
|
Premières impressions
Évaluation :
5
Joann was so helpful and made our experience very pleasant.
laurie b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT P.
|
Expérience générale
Évaluation :
5
Thank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. Merci
Sandy J.
|
Expérience générale
Évaluation :
1
My belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.
Dora J.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DOMINIC s.
|
Expérience générale
Évaluation :
5
Everything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.
Jodi W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eldon G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayli S.
|
Expérience générale
Évaluation :
3
The staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria Lord
GLORIA L.
|
Expérience générale
Évaluation :
5
Staff we friendly and knowledgeable. Would recommend this place to others.
Debbie S.
|
Premières impressions
Évaluation :
5
Josh and staff were awesome!
Christopher M.
|
Expérience générale
Évaluation :
1
Worst customer service I've ever experienced. From start to finish. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.
Brandon C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary T.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maggie C.
|
Expérience générale
Évaluation :
5
Staff at all levels has been amazing. Facility appears to be brand new, yet haas been at the location for at least a decade. Excellent attitudes and facility.
DANIEL H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHERRI T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dakota D.
|
Expérience générale
Évaluation :
5
Appreciated the service I received from staff, especially employee Evan Morse. New what he had to do to meet my storage needs.
Anthony Z.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittani A.
|
Expérience générale
Évaluation :
5
Person (Bridger) at the front desk was very friendly and helpful. Place was very clean.
Karen J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
laurie b.
|
Premières impressions
Évaluation :
5
Joann and all the staff very pleasant to associate with.
Donald H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI J.
|
Expérience générale
Évaluation :
5
First time user … experience was great.
William S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia E.
|
Expérience générale
Évaluation :
5
Whenever there was a problem they took care of it immediately!
Catherine H.
|
Expérience générale
Évaluation :
5
Staff always helpful and knowledgeable, clean store and facilities all the way around. Easy to work with.
david c.
|
Expérience générale
Évaluation :
1
Rates went way up shortly after renting the unit and the manager & staff are lazy & rude
Kevin M.
|
Expérience générale
Évaluation :
5
Very courteous and attentive staff
Roger D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
John A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MITCHELL D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
melinda m.
|
Expérience générale
Évaluation :
2
Over priced is why I moved out
David C.
|
Expérience générale
Évaluation :
5
Everyone was very helpful including management. Thank you so much to everyone
Martha H.
|
Expérience générale
Évaluation :
5
Employees were very kind helpful and understanding. The Store and grounds are very clean.
DONNA S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle M.
|
Expérience générale
Évaluation :
1
We have had our storage for years with my mother Inlaw. My husband was on the account as well. She removed all her stuff for the unit and we took it over removing her name and adding our credit card and info almost 8 months ago. She text me she received a bill that September was not paid. Well we have auto draft and it's been paid every month so far. So my question is how did Uhaul drop the ball and not notify us if it's our account and we removed her from it? How did Uhaul take a payment out for months but missed September and not have our info to notify us? Obviously the person you transferred everything did a horrible job. The day we did this transfer there everything was unorganized so I guess that's the reason. When my husband went down yesterday to figure it out, the answer was we are not sure. Something wrong with symptoms. We'll figure it out. We should have received a letter, email, call to let us know payment was not taken out. This is no a move in experience. We have had this unit for 5 years!!!!!!!!!!!!!!!!!!!!!!!!!
Amber K.
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Premières impressions
Évaluation :
2
The office hours for this location are convenient, but it's impossible to reach anyone by phone, even when they're there. After 4:30, the phone switches to a call center, which doesn't make sense when the store is open until 7 pm. On top of that, the employees are not knowledgeable on their products, the call center people can't help at all, and they're rude. The only person I found helpful at this location is the manager, but that's only when he's able to be reached. I was told when I booked the unit that I would get 1 month of storage for free, but when I arrived I was told that wasn't possible, and had to pay for the full month right then. On top of that, they don't prorate, so I would have had to pay for a 2nd month when I only needed the unit for 6 weeks. I ended up leaving after 3. I would not recommend this location to anyone until they make some major changes.
Kenneth B.
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Expérience générale
Évaluation :
4
So far have not received the credit due. We upgraded to a larger unit and were charged full price for both units this month.
clariant c.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria V.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curt T.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
aaron j.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emery C.
|
Expérience générale
Évaluation :
3
The storage units had both bugs and rodents throughout
Yes measures were taken to curve the infestation but had little effect
Christina M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas G.
|
Premières impressions
Évaluation :
5
Very large facility and clean. Great staff my whole move with U Haul was excellent.
Donald H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carole N.
|
Expérience générale
Évaluation :
1
Brian was really rude
martecia w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian h.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andy k.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES P.
|
Premières impressions
Évaluation :
2
Good service, but cockroaches in the storage area and i couldnt reach the front desk on the phone while i was moving things in.
Angela K.
|
Premières impressions
Évaluation :
3
Checking out was the only issue. I checked out the day after my monthly payment, and they don't give refunds for unused days.
America C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david m.
|
Premières impressions
Évaluation :
5
EVERYTHING went smooth and the staff was very helpful for someone new to their facility
Peter G.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
justin b.
|
Premières impressions
Évaluation :
5
Staff was always friendly and helpful
BRUCE B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brianna r.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Debra S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucy A.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin M.
|
Expérience générale
Évaluation :
2
The worst moving experience I've ever had. The one and only bright spot out of the 3 areas I hired you in was the outside moving help. They were stars!! But the mistakes you made with the truck and storage made an awful day the absolute worst day I've had in the last 10 years. They make every thing seem possible online, but once you've done the reservation, they're employees are the ones that have to try to shuffle everything to make it happen, and most times they can't do it. I'll never ever recommend uhaul to anyone at this point now. And I'm seriously considering a lawsuit at this point. I'm disabled and had a reservation but they made me run in the Arizona sun to make up for their mistake, and I'm still paying the price physically.
Selena J.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas B.
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Expérience générale
Évaluation :
3
Surprised that uhaul doesn't pro-rate and reimburse you for the remainder of the month that you didn't use when you close your account.
nick f.
|
Expérience générale
Évaluation :
1
After making a reservation using our free month offer from a truck rental, I was informed that it cannot be honored because the facility was almost full. So basically they refused to honor the promised free month due to being at capacity and God forbid they lose $135 after I just spent over $1 800 for a rental. Seeing how I needed the space that day and had movers hired, I had no choice but to agree to the complete and utter disregard for following their own promotion.
Jamie V.
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Premières impressions
Évaluation :
5
Very convenient location
sharon W.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENYRO D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn W.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Herman L.
|
Expérience générale
Évaluation :
1
Staff was not friendly. I called prior to last billing cycle, and I was still billed for a complete cycle when, only needing to use half of the month. Move out date was 8/2/2021 not 8/6/2021
jasmine W.
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Expérience générale
Évaluation :
5
Friendly, supportive, and attentive to getting everything setup and taken care of!
PAUL H.
|
Expérience générale
Évaluation :
5
HOWEVER...I am VERY upset with corporate. We were told the cost included 30 days of free storage. When we arrived at our destination in Marana AZ, we found that they were not participating, as they do not have the capacity. I view this as bait and switch, and will be telling others. I paid $105 plus insurance for what was supposed to be free.
Marta D.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy G.
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Expérience générale
Évaluation :
5
Dominic was very helpful and went out of his way to assist us at the counter and in the facility.
Virginia Y.
|
Premières impressions
Évaluation :
5
All staff were well educated on all uhaul equipment and happy to guide us to the right fit. Josh has been an excellent point of contact and makes the rental and check in/out process simple and quick. The equipment I rented was clean and worked properly. The storage units I had for 10 months were perfect.
STEVE C.
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Expérience générale
Évaluation :
5
I had no problems with the people and the place... everything worked out great
Steve S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly V.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter W.
|
Expérience générale
Évaluation :
5
It was a great temporary option for our storage needs. We will come back if we need storage again.
INEZ S.
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Expérience générale
Évaluation :
5
you have a location on I-10 frontage St Marys that the girl was very rude. I went over too your Frontage Ina and was treated with respect and kindness.
