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WILLIAM Q.Customer Reviews for U-Haul Moving & Storage of Tustin
Testimonials From Recent Customers
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Buen servicio muy amables
MAGDALENO M.Thank you -great staff
STEPHEN G.Upon returning, it was unclear whether someone would meet us at the drop off point on the driveway automatically or whether I had to make my way back to the front desks. It is not clear what the best way back to the front desk is.
SCOTT S.Add more parking spots for customers
Madeline K.Needs better parking but this can't be fixed. The location was clean, staff was helpful and the van was in great repair.
GLENN M.car mileage is too high
Jong S.Helpful staff
Michael H.Employees were terrific! All working hard and very helpful. Merci!
GREGORY H.The employee who helped me made this a standout experience. He was knowledgable, helpful, friendly, and had personality. Need more of him! Had trouble checking in the truck after hours because I signed into my account and my rental wasn't there (because I rented in person) so it took a call to support to sort it out. Having to sign out to return a truck was a little weird - hopefully they can get that worked out. =]
CORY W.We needed a one-way truck and found out upon arrival (on moving day) that we'd need to drive it all the way back. This caused us to incur charges on many more miles than planned. Additionally, there was no dolly in the truck.
Timothy A.Everything was up to par
CHRYL M.The staff at this Uhaul facility were friendly, professional and extremely helpful. I appreciated the exceptional service I received.
Kim V.Great service!
STEPHEN N.The u haul workers in California were great , and the ones in Austin even better,
christifor R.Customer service severely lacking “human touch. Initial photos of trucks appeared to be older and not current.
Kent K.Day laborers loitering on the property, blocking the driveway & yelling after the customers returning rental trucks. Observed with me & one customer after me. Left contact information with clerk for any verification with Tustin PD. (Permission granted to contact me.)
Gregory G.No advice to offer.
CHARLES H.Very good attention
FATIMA G.No comments.
Raul Joel Ramon M.So grateful for all those employees working that day (holiday: 1/1/2022) to provide me the ability to make my life easier. If they hadn't worked that day, I would not have been able to rent the van that was necessary to make a very important move possible! Much appreciated!!!
LORNA S.Great storage facility. All employees are very friendly and helpful.
Berenis R. | Expérience généraleGreat experience! Well maintained equipment!!
SHAWN J.Reserved a Truck at the Buena Park Locationfor 1/3/22. I was warned I would be charged if I do not cancel within 24 hrs. Days later, I cancelled the reservation on 1/1/22. The rep refused to email confirmation of cancellation. Then the rep said my confirmation number was 1800-Uhaul. Then the arrogant rep said they do not have time for me. Conclusion: UHAUL wanted to avoid providing proof that I cancelled so that they could charge me for the reservation. SCAM ALERT. I called 1-800 U Haul. Asked for their fax number to their Complaint dept. They hung up at 11:29am PST. I called back. Spoke to Brandi at 11:31am. She waited 6 minutes to read off the fax number of 602-263-6902, which does not work. The only reason for this 6 minute delay is she was hoping I would go away.
SCOTT S.Really tight entrance. Too many vehicles parked where you turn in. I'm experiencing hualing 40ft trailers so I made it in ok but many people would struggle to make the turn with vehicles stacked in the driveway of an already undersized parking lot entrance
MARCOS V.Excellent
Azad M.Todo estuvo muy bien gracias para mi
ADRIAN O.The gas tank was 1/3 full but I was told it is 1/2 full! I was told to report it, I said I have not picked it up yet. Why do not want you to go over and look! But the employee refused to do that. I drove less than 20 miles and then fill the tank with 3 gallons. Now waiting to see if they are going to charge me base on 1/2 full or not!
Tony J.Juan was wonderful and super helpful
Michelle W.Great Staff
ABEL D.Everything went well. Staff were great.
GARY S.Josh and Jessica were great recommendations: an appointment line to not stand in line being late for appointment parking lot for customers cars lot or system markings large enough for late night drop off, ran out of room
CLIFFORD T.Quick pickup and drop off. The staff was friendly and very helpful. I really appreciated the service I received!
Kimberly V.My pick up location was changed 3 times. I was told that I could do mobile pick up at the store, never received confirmation after registering, and had to wait outside the store for an hour after being dropped off to pick up the truck. Location did fine but your online reservation process had me absolutely livid.
BLAKE F.Greedaaat!!
OMAR A.Van was not cleaned inside nor out. Windows needed cleaning, difficult to see out. Outside needed a wash, but it had been raining the past week, maybe this is the reason. Back of cargo van should have been swept out. Vehicle in good mechanical condition.
michael L.The truck was clean, windshield was a mess. Customer service picking up the truck was below average. Drop-off after hours was easy and convenient.
Paul B.make it clearer where the vehicles should be parked for 24/hr self returns.
David E.Everyone there on staff is very helpful and we were very satisfied with your service!!
KENNETH D.Great team at the Tustin location. They provide great customer service. I couldn't be happier with my experience. thank you!
DONA T.The staff added insurance to my bill even though I declined
jared J.The people that work there are very courteous and helpful. Every time I have gone to go rent a truck, I had a good experience and the trucks are always nice and clean. There is plenty of parking across Red Hill street, in front of Big Lots in case you need to leave your car there. I use rentals often and this my favorite place.
GUILLERMO A.U-Haul rates are crazy. $1,09 per mile for the small truck. I was helping a refugee family move into an apartment, and offered to pay for the truck. After the $167 charge, I will not use U-Haul again, and will find a competitor, with reasonable rates. I can't afford to help these people anymore.
David J.they forget to give me a dolly and applicance dolly i paid for when i needed to move
LUIS V.Limited parking homeless around the area. Staff was not communicative and slow to respond to customer dropoff.
Alexander M.Great service!!
Bijan Y.Be sure you keep the fast, friendly, efficient guy who checked the equipment back in! Give him a raise.
James D.Very easy to reserve and convenient location!
WILLIAM W.They went above and beyond to make sure I was taken care of!
DEBRA S.Too many “movers†waiting outside for a job; kind of scary for ladies.
Calvin J.The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.
JEFFREY G. | Premières impressionsNever go back to this location again. Very rude and unprofessional staff.
DAVID M.Great Service
RAMON T.The manager Eddie, runs a tight ship at this store and I always experience fast, fun and friendly service. Thank you and I will continue to come here and tell everybody that this Uhaul location is the place to go!
Chris B.Thank you Excellent job and great service
monir B.Our boxes arrived earlier, and it had been painful to call different numbers for hours to change the ubox pickup and movers arrangement. Other than that, the process went well.
Yushu Z.When I arrived I asked the employee about 10'' van, he told me we are fully booked, he tried to push me to get the bigger one 15'' or 17'', but when I refused to upgrade and he felt I was leaving, he told me it's okay we can arrange a 10'' for you by emptying one of them, the box truck was empty and parked nearby the door in the ally, I didn't understand why they were dealing with me like this… it's not a professional way in business at all. Please call me for any further details about this issue, I'm ready to cooperate. And really don't want with this brunch again if the service will be like that. Note: this is a third or fourth time I rent from the same location. Regards Ghifar Cell: 714-814-4442
Ghifaribrahim N.There is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.
Ricardo M. | Expérience généraleWe had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.
Wyza n. | Online Move In