Customer Reviews for U-Haul Moving & Storage of Twin Falls

2 912 évaluations

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

(208) 735-0075

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wallace E. 
Évaluation :
3

Twin falls Kimberly road location. After 3 reservations being messed up we were able to finally get a truck but it was a local truck that needed serviced. The guy at the counter sitting down was short with us matter of fact our directive to pick it up came from a lady from corporate. We signed papers and they handed us a key we had to retrieve truck from back parking lot. There was no inspection of the truck before going out checking to make sure gas was where it needed to be by an employee. Just told us in the parking lot where it was. We've rented from uhaul over the years and familiar with the procedures. We were just relieved to get a truck. We had 3 reservations ans 3 trucks that were not available.

marsha S. 
Évaluation :
5

The truck door had a gap so big that when I would drive down the freeway you couldn't hear anything but wind.

Jose B. 
Évaluation :
4

Have more help on weekends to meet the needs of the customers more quickly

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wes W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
5

Note: The door seal on the passenger side door is lose.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
5

I appreciate the great service

gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

Everyone was super helpful.

Kathrine W. 
Évaluation :
2

I had applied a Coupon code online when I reserved the truck and this location wouldn't honor the coupon. So disappointed.

Marielle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Everyone I dealt with was so help ya don't kind.

Kat W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian H. 
Évaluation :
3

Only issue is that person checking me in was also trying to help someone on the computer who kept asking questions. My feeling is that he could have said " I`ll help you with your computer problem as soon as I'm finished with my customer ". Other than that, it was ok but I didn't need additional ID. I also wasn't able to call office (20 min wait) to confirm I was on my way.

Anne B. 
Évaluation :
5

The gentleman in Twin that helped me on the front-end was incredibly kind and understanding of our situation (we rented the trailer to move items out of my father in-law's house after he unexpectedly passed away). He secured the trailer, made sure I was comfortable with how to hook everything up, and we safely made it back to Portland, OR.

Sean L. 
Évaluation :
5

The guy who helped me out was quick, efficient, and to the point. Without missing details, he was quick to explain everything, quick to get me out the door, and quick to get me checked back in. My kind of service for sure. I'll be back!

BROC J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
5

Very fast and smooth drop off

Andrew H. 
Évaluation :
5

Computer software updates caused unnecessary delay for the customer and frustration for the employee. Corporate should do software maintenance only at night and on the slowest day of the week.

kelly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Overall it is a good trip truck and Trailer were in good shape. Only thing is the stereo system needs a CD player or a USB port so you can have music you like.

Cameron D. 
Évaluation :
5

I dropped off my equipment after hours but the directions were posted and very clear on what to do. There is plenty of space to drive a truck into and park.

Kelle S. 
Évaluation :
3

Answer the phones when someone calls!!

Vera A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rustam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W. 
Évaluation :
3

A little more urgency would have been great. I stood and waited for someone to help for about 5 minutes and the process to get the trailer took longer then at other locations.

Jackson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam S. 
Évaluation :
5

Good people working there

robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricl S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
4

Quick drop off. For the outrageous price gouging, perhaps a mint on a pillow next time?!?

David F. 
Évaluation :
3

Some of the staff members were very helpful and friendly, but some were grumpy and terse. I had no idea my storage unit, with the same Uhaul company, was going to be about 2 miles away from where I dropped my equipment, and it was hard to find. When you've driven hundreds of miles and packed and unpacked a Uhaul, and you are sore and tired and irritable, it would be really nice to have a prompt, easy, painless process when you're done with the equipment... that's not quite what I experienced at this location. Also, the Idaho Uhaul agent I spoke to on the phone on April 3rd was very rude and unprofessional; she had an obvious bias toward me due to where I am located in the state.

Polly H. 
Évaluation :
5

Very helpful and nice

Savana S. 
Évaluation :
5

It was a great experience

Mart L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

The guys are friendly and knowledgeable! Very good experience!

RAMONA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman P. 
Évaluation :
4

Teach employees how to use the computer for reservations more.

Jo M. 
Évaluation :
5

The rental hand truck and the blanket in the back of the truck gets in the way and takes up valuable space. Get rid of it, and let the cudtomer rent it seperately.

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fabian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKE A. 
Évaluation :
3

Firstly, I am always glad when management solicits customer feedback because it tells me that management is committed to improving service delivery. I've never rented a vehicle from U-Haul before. Staff person who checked me in at pickup explained information too quickly, plus speech was inarticulate, mumbled, and difficult to understand. First-time customers would be genuinely appreciative if all management and staff understood this and took the time and effort to ensure they explain all information clearly for those unfamiliar. Separately, I had difficulty obtaining information about vehicle and property protection coverages offered by U-Haul. Information on the website was summary, at best. The multiple contacts I inquired with via phone or in-person did not know how to address my inquiry appropriately. Not that every staff person should be required to know all information about U-Haul vehicle and property protection coverages, only that management should provide training to staff for how to handle such inquiries. Thank you for permitting me to provide this feedback to management.

PAUL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory P. 
Évaluation :
5

The customer service was excellent. The gentleman helped me load up my car on the towing by presetting up the ratchet straps and helped me make sure my car was secure before I left the store. The U haul had a crack in the windshield and several water bottles inside. Other than that, everything was perfect!

Crystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

There is nothing to improve. The staff was the friendliest and most accommodating staff that I have ever had in my over 15 moves. They went above and beyond and even gave me a ride to get my keys when I forgot to bring them. This is the way service should be done. I do not recall all the names, but there was a gal and a mr. Jeremy that especially stood out.

Daniel M. 
Évaluation :
5

good product good quality

Pavel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessa P. 
Évaluation :
5

Nothing I can think of.

carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Rachets were rusty. Good thing i had some WD-40! Trailer worked great after that! I was double charged because I was 12 minutes late though. I sat waiting for help for about 8 of those minutes. Not cool

Jacob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
1

I made an online reservation for a trailer rental & did the full online rental process to save time. I show up & have to go thru all the standard rental process again. No time saved doing the online check-in? Then they go to hook up trailer to my truck & the trailer has a flat tire, so then I am waiting for them to replace the flat tire on the trailer. If u-haul is going to offer this on-line reservation & check-in, everything should be ready to go when a customer shows up for equipment pick-up!

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yucheng H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashad H. 
Évaluation :
5

We had to drive 31 miles over our limit because we had to pick up the truck in a spot farther away. U Haul waved the extra fee.

DONALD J. P. 
Évaluation :
5

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

rosa c.  |  Premières impressions 
Évaluation :
5

Everything went very smoothe and we will be renting again in the next couple weeks!

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chance M. 
Évaluation :
5

I would highly recommend using your services. We were very pleased with all aspects of our moves!

Debra K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN K. 
Évaluation :
4

The store was clean. The sales clerks were friendly and knowledgeable. It was an enjoyable experience.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
3

Make sure the gas tank is full beforehand!

JONATHAN F. 
Évaluation :
5

Michael did an outstanding job from start to finish! Would definitely recommend this location! Thanks Michael!!

Jeff G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri T. 
Évaluation :
5

Best uhaul in twin! I do all the road side assistance jobs there!

Nohe N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Javier R. 
Évaluation :
3

I wouldn't recommend uhaul.

Kimberli P. 
Évaluation :
4

No issues at either end

Stan V. 
Évaluation :
2

Both employees were too busy playing Pokémon on their phones to actually help me. I sat there watching them for a few minutes before I decided that they weren't going to help me unless I interrupted the game. Even then they never put their phones down and talked about the game the whole time. It was one of the worst displays of customer service I've seen in Uhaul.

Shannon B. 
Évaluation :
5

Service was amazing! Super friendly staff.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa F.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and made sure the trailer was attached correctly.

Nelson L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita N. 
Évaluation :
5

The guys at this location were great. Hooked up the trailer for me and moved the trailer next to the rental as it was too tight to pull out. the yard was covered in ice so they did all the hard work. Thanks

Chris R. 
Évaluation :
5

All good

Larell P. 
Évaluation :
5

I really found the use of the cargo van easy and convenient. As I live in a duplex that is built sideways to my street the sliding side door of the cargo van made it easier to load the van when parked in front of my duplex apartment. I only used the van to move stuff from my house to Goodwill and storage before a rental property management inspection. I had too much stuff, and I needed to meet inspection requirements quick. The size and design of the cargo van made hauling and moving stuff quick and convenient. I have a pickup with a camper shell but climbing up in the back all the time hurts my knees and back. You can climb in and out of these cargo vans really easily without hurting your knees or your back. I recommend renting or owning a cargo van to anybody over 35 years old with bad knees and back. I wish cost of renting the equipment was less expensive. The employees at twin falls U-Haul are polite and reasonably understanding of my moving equipment needs.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherie B.  |  Expérience générale 
Évaluation :
4

No lighting in the back where my storage unit was.

Stacy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina H.  |  Premières impressions 
Évaluation :
5

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

DeAnna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C.  |  Premières impressions 
Évaluation :
3

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

DEBBIE D.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Thank you!

DeAnna P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordyn J.  |  Expérience générale 
Évaluation :
5

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

andrew w.  |  Expérience générale 
Évaluation :
5

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don't have to do online chat that's harder in my opinion. Thank you for everything it was a great experience

DEBRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebed S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROD R.  |  Expérience générale 
Évaluation :
1

Twin falls Idaho branch should be bulldozed! Horrible location, didn't feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Charles S.  |  Online Move In 
Évaluation :
5

Well managed and operated storage facility

Irene E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanti J.  |  Expérience générale 
Évaluation :
2

Guys there were great, however when I showed up with my reservation number they didn't have the unit available. I asked joe that could happen and they explained it didn't matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can't help.

Shanti J.  |  Premières impressions 
Évaluation :
5

Great place and very friendly workers. Will always use u-haul when I need storage

Lynn H.  |  Expérience générale 
Évaluation :
4

Staff was pleasant to work with, and always helpful.

Phil W.  |  Expérience générale 
Évaluation :
5

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike C.  |  Premières impressions 
Évaluation :
5

Very friendly. Very helpful.

Lynn H.  |  Premières impressions 
Évaluation :
4

none

Edward V.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Appreciate everything.

jakob h.  |  Expérience générale 
Évaluation :
5

Very helpful staff and clean facility. Nice work 👍

jakob h.  |  Premières impressions 
Évaluation :
4

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Nicole L.  |  Premières impressions 
Évaluation :
5

..

Lonnie p.  |  Expérience générale 
Évaluation :
5

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

MARJORIE S.  |  Expérience générale 
Évaluation :
5

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

andy c.  |  Expérience générale 
Évaluation :
5

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Michelle J.  |  Premières impressions 
Évaluation :
5

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

ken d.  |  Premières impressions 
Évaluation :
5

Great experience, the staff were very helpful ! !

Bill g.  |  Expérience générale 
Évaluation :
5

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

DOUG F.  |  Expérience générale 
Évaluation :
5

Thank you so much

john v.  |  Expérience générale 
Évaluation :
5

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

bianca g.  |  Expérience générale 
Évaluation :
5

Na

Mike W.  |  Expérience générale 
Évaluation :
5

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

HAROLD P.  |  Expérience générale 
Évaluation :
5

The whole team where very nice

michael w.  |  Expérience générale 
Évaluation :
5

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Greg W.  |  Expérience générale 
Évaluation :
4

Thanks! Great staff....

Shawna P.  |  Expérience générale 
Évaluation :
5

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.

David G.  |  Expérience générale 
Évaluation :
5

The best place

GABRIEL R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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