Évaluations des clients U-Haul Moving & Storage of U-City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of U-City

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Dena R. le

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Le client n'a pas laissé de commentaire.

Cary D. le

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Nothing to improve. Adam was very friendly and made the transaction smooth!

Sarah W. le

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The office did not communicate with the delivery staff. One said one time, one said another. We were over charged, even though it was UHau's fault we had to wait for pick up. I was put on hold for 20 minutes and then hung up, after being called to inform me that they could not pick up when scheduled. Not going to use you again.

Joan B. le

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My U-Box originated in Rochester, NY. They were spot on with everything there. The delivery was from Spokane Valley. The drivers on both ends of the journey were wonderful, friendly and very efficient.

Amy W. le

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I would like to acknowledge and thank the staff who provided outstanding service. When Bobbie and Lisa delivered the pods, they were super friendly. They suggested the best layout of the pods in my driveway and showed me how to open, close and lock them. When it was time to pick them up and move them to my new house, I called into the office to discuss the timing and make a special request. Makahla was courteous and helpful. Bobbie was super flexible and accommodating. She went above and beyond the standard level of service. These ladies deserve recognition for their exceptional service!

Glenn S. le

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You guys do it right.

Gerald P. le

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The console had not been cleaned and there was a gooey substance all over it. The dashboard was filthy.

Devon H. le

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Le client n'a pas laissé de commentaire.

Stephan M. le

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There were not enough service personnel to address the volume of people needing attention.

Robert M. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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This is the FIRST positive experience I've had at U Haul since I came to Spokane. The staff was efficient, friendly and organized. The store itself was clean, well stocked and inviting. Whomever is the manager at this facility should be congratulated because he/she is doing a terrific job!

Juan D. le

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Le client n'a pas laissé de commentaire.

Les K. le

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I was not told that I would be charged $55 each for 4 containers for one day. A contract that I did not agree to was sent to me. It was in SPANISH! I have asked for the contract in English but so far no response. I would appreciated having the $55 x 4 returned to me in regard to offer for first month's rent is free.

PATRICK M. le

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I rented a car trailer and it was easy to tow and load. I will use them again.

David M. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Knowledgeable, very helpful and friendly staff

Alan M. le

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Darrell G. le

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The trailer rental price was a little high for just 1 day use trailers should be lower price then a truck

Kevan S. le

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Le client n'a pas laissé de commentaire.

Trevor B. le

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Sam was very helpful and assisting, will be coming back to this location in the future

Kim B. le

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Truck was messed up

Gunnar S. le

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Le client n'a pas laissé de commentaire.

Jennifer T. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Lisa G. le

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Great service. Everything went as scheduled. Fast and easy.

shayne b. le

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Forced to return trailer to location other than the one agreed upon and documented on my paper work. 36 miles out of my way. Huge inconvenience, caused me to be late for appointment. No one will take responsibility. Just getting the run around.

Jeffrey K. le

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Went to the U-Haul Center near South Hill Spokane and they were not very accommodating for renting a 26 ft truck for 24 hours Friday night to Saturday night. Said I could only have it for 6 hours. The Spokane Valley U-Haul was very accommodating, friendly, and straightforward. I got everything done with an hour to spare. More than willing to refer friends to Spokane Valley center.

Dale D. le

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Continue with the great service. Thanks.

scott c. le

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The truck rode very roughly...I have driven several U-haul trucks in my lifetime, and this one was the worst in terms of riding comfort. It got the job done, and I wasn't going very far, so it was no big deal. But I would definitely not have wanted this truck for a long drive! Staff was great.

Dallas H. le

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Le client n'a pas laissé de commentaire.

Lloyd B. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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I had to explain what I needed a lot. and it always took a lot of effort to describe my situation, (Uboxes moved and in storage, then delivered.) My phone number changed, and the person looking up my order could never seem to find it.

William T. le

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The nice lady that helped me was FANTASTIC !!!!!

Gary S. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Absolutely nothing

Ira M. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Jill R. le

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The guy who handled my rental checkout and return wasn’t very pleasant and could have showed better customer service. When I returned the trailer, he disconnected, it told me I was all set then walked away. I got a call the next day from the same location asking when I would be returning the trailer, he hadn’t checked it back in. Fortunately the lady who called was very nice and took care of it.

Chelsea H. le

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Le client n'a pas laissé de commentaire.

Chris O. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Will use again and again!!

Bobbi H. le

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Le client n'a pas laissé de commentaire.

Jeffrey R. le

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Everything was perfect. Samuel was the best!

Liz M. le

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Le client n'a pas laissé de commentaire.

leanne n. le

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Le client n'a pas laissé de commentaire.

sherry b. le

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Have more of People like Cory nicest guy I’ve ever met in my life at the Spokane u haul

Katelyn D. le

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Le client n'a pas laissé de commentaire.

Remelisa C. le

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The folks at U City were helpful. One feedback is that I don't think the mobile technology is there yet. Cool concept but it took longer than I anticipated for my id and photo to get approved. In fact, it took long enough that the front desk was already attempting to help in person before the approval finally came through. I think in the future I will stick to in person service.

Rosena C. le

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I'm going to be straight up honest. The rental location was fine, the uhaul app is terrible and a waste of time! Next time, I deal with people, not apps!

Kathi F. le

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The guys were great. Hooked the car hauler up for us and we were off. The same on return. Helped our task go smoothly.

tracy O. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Khris H. le

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Online system failed me. 1st truck wasn't parked in the correct spot on west lot instead in the front of the building and it had just been returned and was filthy. I didn't locate that truck until I couldn't find the second truck on west or north lot. The man inside was very helpful and took care of the rest of the pickup at that point but overall was let down w/ convenient online order. Everything else was as expected. Thank you.

QUINTON J. le

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This location IS FAR SUPERIOR TO THE MOSCOW IDAHO U-HAUL! MY RESERVATION HAD WHAT I NEEDED, RATHER THAN A LAME EXCUSE FOR NOT HAVING A AUTO TRANSPORT, WHILE I SAW THREE OF THEM SITTING OUTSIDE? THE MOSCOW U-HAUL IS DYING, AND NEEDS SOME HELP!!!! I WOULD NOT EVER RECOMEND THAT LOCATION TO ANYONE!! THERE WERE 7-10 PEOPLE IN LINE WITH ONE SINGLE ATTENDANT? BAD MANAGEMENT!

Adam K. le

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Drop off location different than location that I agreed to return Uhaul truck. I choose the Indiana Ave location because it was within walking distance of my new residence since I am single, with no car, and new to area without any friends. Indiana Ave was confirmed as my drop off location at time of booking and even received a text confirmation showing the same. Then location was changed to Sprague Ave, which was several miles away from my new residence. I was told by customer service rep that said if I dropped off the vehicle at the Indiana Ave, I would be charged for wrong delivery. Instead I had to drop it off at Sprague to avoid extra charges from Uhaul. Because of this, I was unable to walk from the drop off location back to my residence and had to charge an Uber for a ride home. I should not have been required to do this since it wasn’t not agreed upon at the time of my rental agreement. Also I am low on money at the moment, so having to rent an Uber was also unnecessary. I will never do business with Uhaul again because they have screwed up my last 2 trips to Spokane, and added extra costs to my move due to drop off locations. Poor customer service and poor rental system. Will use Penske, budget, or Ryder trucks from now on for my moves, and so will all of my friends and family.

Michael W. le

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Le client n'a pas laissé de commentaire.

charles e. le

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Let your employees know they, each and everyone, did a fantastic job!

Calvin D. le

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Le client n'a pas laissé de commentaire.

Bernadette H. le

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Le client n'a pas laissé de commentaire.

Barbara N. le

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Le client n'a pas laissé de commentaire.

QUINTON J. le

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Spokane Valley U-Haul has it's act together, I decided NOT to count on Moscow for a car hauler, they messed up my reservation, the lines are AT LEAST 1-Hour waiting, Disorganized! They are in Crisis Mode, and the Franchise is in Terrible shape!

Aaron A. le

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Pickup brand new but smelled like an ash tray. I was literally smoking without smoking every second I was in the truck. Unacceptable to rent a vehicle like this with a no smoking sticker on the window.

Kerry F. le

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Le client n'a pas laissé de commentaire.

Leilani l. le

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My agent was friendly and awesome! I would recommend that specific place just because of the excellent quality of service!

Sr. Mary M. le

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Le client n'a pas laissé de commentaire.

CHRISTY C. le

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On the day I was taking the rental back, I called the number provided so I could get the drop off location. I was told that that lot was full and that I would have to drive to Spokane, Wa (which is 1.5 hours away, one way) to drop off. When I told the woman that I paid extra to be able to drop off at my destination, she was rude and basically just said that this was the way it was. Luckily, once I finally got to Spokane, the man there was very fast and efficient and I was able to leave immediately. All in all, this Uhaul experience added SO much more stress to an already stressful move.

cindy s. le

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My experience was exceptional!

michael s. le

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Le client n'a pas laissé de commentaire.

brittany` t. le

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General manager was so helpful and kind. The van was amazing and even had a back up camera in the rear view mirror. Definitely will use again and recommend to my friends!!

lashaun g. le

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Adam is the best!

ROBERT B. le

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Le client n'a pas laissé de commentaire.

cheryl b. le

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Le client n'a pas laissé de commentaire.

ROBERT T. le

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Coffee and donuts in the lobby... not really, but that would be awesome..

jim s. le

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Keep up the great service! EXTREMELY SATISFIED!!

Joshua Y. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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Le client n'a pas laissé de commentaire.

dawn p. le

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Le client n'a pas laissé de commentaire.

Mike B. le

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The workers were friendly and knowledgable. The equipment handled beautifully and I had no problems with either picking up or dropping off the truck and trailer.

Cynthia T. le

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Le client n'a pas laissé de commentaire.

David C. le

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There was a long wait time but the 2 people manning the counter were as quick as possible. We had tried expressncheckin online but it wouldn’t have avoided the line and the website didn’t work well either. Lot staff might help so the counter staff doesn’t have to leave the building to help.

destiny B. le

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Rep who checked in the vehicle was very rude. I expressed concern and issue with truck and he showed no concern to try and address. I asked for an accommodation and he flat out said NO. We don't do that. No attempt was made to address for customer loyalty or general customer service skills. I am a long time uhaul customer and this is by far.. The Worst ... Experience i have had!!!

ROY F. le

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Quick and easy. Nicely maintained yard and office. Cory did a superb job checking us in and getting us on our way.

Keith L. le

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First of all I think it’s ridiculous to have multiple trunks on the property but tell me you’re out of in town trucks for the cheaper price. Second, the man that helped us had horrible customer service. I don’t believe he ever smiled. He did not acknowledge us when we walked in either. He acted like he didn’t even see us. He signed us in as a one way so when we returned the truck that same day we were told by a different man that it was done wrong (as one way and he stated we weren’t supposed to bring the truck back to that location) and he wasn’t able to check the truck back in. My husband had to stand there for 30 minutes as the guy called “traffic” and then the rude manager and still wasn’t given help to check the truck back in. We finally ended up leaving and we were told they would call us with the final cost as the first was an estimate. We never received a call! I will not use U-Haul again.

JEFF D. le

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All went well.

Jeff D. le

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Le client n'a pas laissé de commentaire.

andrena w. le

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U-city is my favorite Uhaul location. I am there often they are always courteous and helpful

Alex F. le

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Very helpful people

john k. le

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We were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. THANKS!

Kyra B. le

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I actually used the Coeur d’Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!

John H. le

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Pay attention what the customer wants. I went into the uhaul store a whole week in advance to reserve a wide body Ford Transit van while my work van will be in the shop for repairs. I told the guy I really need that van for my equipment. I had to bum a ride from a buddy. he dropped me off and left. I went in the store and they said there's a gmc van available, I was so pissed off. No van for me and my buddy left to run some errands. I called the U City uhaul and they had two Transit vans. They need to pay attention to customers needs. I don't know why I went there in the first place.

Wayne P. le

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Le client n'a pas laissé de commentaire.

aaron e. le

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Le client n'a pas laissé de commentaire.

Jason H. le

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Great all around

sarah m. le

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Everything was great thank you

JASON E. le

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Le client n'a pas laissé de commentaire.

jeff v. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

nicholas d. le

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The process was so smooth. Thank you for the excellent customer service and your generosity.

jason m. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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A little better communication, I had to call numerous times to try and get a drop off date and was waiting for quite a while

MARK A. le

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Le client n'a pas laissé de commentaire.

Pamela N. le

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Le client n'a pas laissé de commentaire.

QUINTON J. le

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Quick drop off, no waiting!

Todd C. le

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Trailer was no cleaned out, had to sweep out before I could use it. The tires on trailer were wore worn starting to chunk. Half way to my destination while at a fuel stop I walked around trailer and noticed a chunk of tread missing with the cords showing very dangerous. I brought this to the attention of the location where I dropped the trailer off. Not friendly at the pick up location.

George S. le

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Le client n'a pas laissé de commentaire.

Nathaniel G. le

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Took far too long to get the contract finished, the uhaul pulled up, and the trailer had a brake light out.

tim f. le

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The employee was knowledgeable and friendly.

ronessha b. le

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My things were not at this facility.

Danielle F. le

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Pods were late. But staff was friendly and helpful.

Courtney S. le

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when we first got the uhaul, they didn’t have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn’t know where it was. Terrible!!!

jim b. le

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I am Happy

Oleg L. le

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Thank you for your excellent service!

JEREMY H. le

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Great job

Natasha B. le

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could have more people be versed in different areas.

Daniel S. le

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U-box crates are a bit flimsy and poorly constructed

Kyle J. le

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The actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.

Lawrence S. le

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Communications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!

Tamir B. le

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Delivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.

Eden P. le

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They damaged and lost our stuff

Eden P. le

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Worst moving company ever

Eden P. le

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Horrible experience

Eden P. le

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Choosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.

minseob k. le

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Need to replace outside key drop box. The opening slit is too small to drop thick keys.

Lyle K. le

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Very helpful and friendly staff. Easy to work with.

philip k. le

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Very helpful and friendly