Évaluations des clients U-Haul Storage of Umpqua Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Umpqua Valley

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robert P. le

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They said we had to bring it back by 8am sunday, only they didn't open until 9am. And no one instructed us on what to do if they weren't open. So we had to leave the keys in the drop box and hope we weren't charged for no one being there when we were told to be there. The parking lot is also so insanely small and there were like 5 other big trucks dropped off at the same time we dropped of ours. So it was almost impossible to park the truck anywhere. Because there wasnt anywhere to park it and impossible to maneuver around the others parked there.

Ramond C. le

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Rented a car dolly, it was in new condition and came with a brake system that worked great coming down several 6% grades. It pulled so well you could almost forget it was behind you. Highly recommended.

Jenne D. le

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The staff do not know how to use the computer system. Takes over an hour to get a vehicle checked back in They are friendly just need a lot more training on their systems

Rebecca B. le

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Great service - coming and going

Adam H. le

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I don't appreciate you made my son in law use his card instead of my card which was on the reservation

REGGIE L. le

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Turning the truck in was smooth

Christopher L. le

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Le client n'a pas laissé de commentaire.

Lawrence H. le

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Invest in a different brand of Truck that gets better mileage.

dan M. le

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Nice installation with extra assistance for other items. Looks great and done in a very timely manner. Thank you.

Ramon D. le

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Fast efficient and friendly. Exactly what is needed after a move.

James J. le

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Personal that checked me in had to start over a few times, after I had already completed precheck in. He then forgot my furniture blankets and I had to return. The truck had a cigarette butt under the seat as well

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Jason D. le

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Le client n'a pas laissé de commentaire.

Amy C. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Kathleen B. le

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Le client n'a pas laissé de commentaire.

Dewey H. le

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General Manager, Andrew Weeks checked me in on 10/23/2019. I specifically ask him to give me Safe Move coverage. After returning the truck the same day, I noticed he had charged me for Safe Move Plus. Last spring I rented a truck from him & he did the same thing. I let it go that time, but having it happen again made me some what suspicious of his business practice.

Margaret M. le

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Le client n'a pas laissé de commentaire.

Kent G. le

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Le client n'a pas laissé de commentaire.

Erin S. le

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uncomfortable conversation/comments made by employee during pick up including comments regarding politics, personal beliefs, etc .

Kaitlyn B. le

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Le client n'a pas laissé de commentaire.

David C. le

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I appreciate your wonderful services and your strategic location. Thank You ??

Danny R. le

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Le client n'a pas laissé de commentaire.

Jean W. le

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We've been renting from U-Haul off and on for a year, and even for forty years before this when we've need it with no problems. This time we moved out of our sold home to a temporary home. Then we moved from temporary home to new home ten months later. This last rental was all wrong. The U-Haul reservation person messed up our reservation. We reserved the truck for noon. They had us down for 4 pm. Thank goodness they had a truck available as we had come 3 1/2 hours to get the truck. The truck when we picked it up was not full of fuel like they had in another location when we rented a truck three times before. The pick up location told us not to worry that our credit card would be credited for any fuel owed to us. When we picked up the truck, the fuel tank was 1/4 fuel. We filled it up and had a 1/2 tank left when we dropped it off. Yet, when we dropped the truck off near our home, they said that U-Haul would not credit us for the extra fuel. Also, the 800 number we called to reserve the truck made our reservation for two days when I needed only one day. But, the truck pickup location person said that U-Haul would credited us if we got the truck back before 1:00 the afternoon of next day. The drop off person said this is not the case. We lost money on using U-Haul this last time and we won't use U-Haul ever again.

Douglas B. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Theodore C. le

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Stop the computer inventory process and assist the customer as soon as he walks in.

brad C. le

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due to other business practices.

Doug T. le

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Le client n'a pas laissé de commentaire.

Dennis S. le

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In Roseburg, OR go to Uhaul and ask for Andrew. This owner of a busy location always has time to deal with your issue, no matter what's going on. Not only is he a fellow combat vet, but he is personable, efficient and really good at what he does! Andrew and his staff give Uhaul a name to be respected.

James S. le

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Le client n'a pas laissé de commentaire.

Sherry B. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Quick drop off great employee that helped me. No problems at all.

JARED D. le

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Always helpful

HAROLD N. le

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Le client n'a pas laissé de commentaire.

Katherine M. le

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Le client n'a pas laissé de commentaire.

tracy H. le

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Le client n'a pas laissé de commentaire.

Kittie B. le

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I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Jennifer I. le

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Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Julie H. le

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Everyone was very professional.

hailey y. le

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Thanks for the rental!

Julie H. le

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They are an Amazing team!!

carol d. le

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The people at the roseburg site are very great.

christine f. le

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U-haul in Roseburg OR were the most helpful and friendliest people!

Dave H. le

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The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

stephanie G. le

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No

Karen B. le

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Thank you

Gary M. le

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Great customer service, very professional.

Rebekah D. le

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Very clean facility and helpful staff!

Kay B. le

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Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

chris l. le

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excellent staff

chris l. le

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Excellent staff

Robert J. le

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Manager Andrew is great.

Lola S. le

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went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Margaret S. le

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Great bunch of folks to work with.

Andrew M. le

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Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Jennifer M. le

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I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

BRIAN H. le

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Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Patricia K. le

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The staff was all very friendly and helpful. I will definitely use them again when I need storage.

shawn f. le

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Very helpfull , good personality,

Ken G. le

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I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

richard b. le

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there was one time that somebody propped open the back door and nobody else was around

david h. le

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The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

DONNA S. le

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My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

renate t. le

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We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Marion M. le

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Would definitely recommend this storage facility! Great service !!!

peter r. le

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Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

jerry o. le

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Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

Sam R. le

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Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You