Évaluations des clients U-Haul Storage of Umpqua Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Umpqua Valley

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LORI H. le

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Le client n'a pas laissé de commentaire.

josh w. le

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Very nice place

Gordon M. le

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2 days in a row they did not have the equipment I ordered. I had to change my plans, drive an extra 130 miles at my expense. Then I was charged for 12 moving blankets and only received 6.

Donald B. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Charlotte J. le

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Le client n'a pas laissé de commentaire.

Gerald C. le

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Customer service!!

lindsay d. le

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Very helpful and fun staff

Thomas D. le

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Le client n'a pas laissé de commentaire.

Brandon S. le

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First, it took almost an hour to get the uhual from Roseburg and the person helping us didn't know what he was doing. We went online and rented a truck ahead of time but when we got there we had to redue the whole process and got mix information throughout that time. We eventually left with a bigger truck than we wanted and costing us more money than we were quoted online. We returned the truck with 3/4 tank of gas which we did not get any credit for overfilling but instead got a $20 charge for not doing something online when dropping off the truck after hours (Which we were never told because the person had no idea what they were doing). After we were called about some scratches on the drive side of the truck next to where someone left a huge dent...this was absolutely ridiculous considering we didn't even drive the truck over a curb (I would expect the truck to have scratches next to a huge dent that was already there and marked...) This was hands down the worst experience I have ever had with a moving company costing me almost $300 for a simple move that should only have costed at most $200. I do not plan to use your company ever again and will ensure I pass along my experience.

Charles B. le

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Quick drop off great employee that helped me. No problems at all.

JARED D. le

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Always helpful

HAROLD N. le

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Le client n'a pas laissé de commentaire.

Katherine M. le

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Le client n'a pas laissé de commentaire.

tracy H. le

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Le client n'a pas laissé de commentaire.

Earl H. le

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We depend on U-Haul

Roland N. le

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Le client n'a pas laissé de commentaire.

Shiloh H. le

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it was great

Kittie B. le

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I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Lipano L. le

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All was great

Phil F. le

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They get very busy but always get the job done

Loretta W. le

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Le client n'a pas laissé de commentaire.

James P. le

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need to know how high the hitch should be.

Christopher A. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Lon K. le

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Should take local checks.

RICHARD M. le

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Le client n'a pas laissé de commentaire.

Omar N. le

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Tried to drop at Diamond Power, closer and indicated as a possibility, recommended for auto-drop location. They refused to accept! Very frustrating.

THEODORE C. le

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Le client n'a pas laissé de commentaire.

Roger P. le

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Le client n'a pas laissé de commentaire.

Leslie K. le

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Le client n'a pas laissé de commentaire.

Heather B. le

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Le client n'a pas laissé de commentaire.

Randall N. le

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Le client n'a pas laissé de commentaire.

Susan T. le

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The manager, Andrew, was very rude on the phone and called out an employee for an error in front of customers. He was belligerent and inappropriate to his own staff. I would not return to this location and I was embarrassed to witness the way Andrew treated his employees . He is s very poor representative for UHaul and his behavior made me want to take my business elsewhere.

Jesse W. le

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Le client n'a pas laissé de commentaire.

christine S. le

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It is helpful to work with the same person you began with. I was grateful to work with the manager.

Michal J. le

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Had a bit of trouble returning a one way truck rental from Canada for which I used cash, not a credit card, but I'm pretty sure this would have stumped anyone. It took a long time to get the return processed, BUT the guys were really really friendly and they tried their absolute hardest to get it done and get me out of there in a timely manner. The store was really clean and has literally every single moving product a person could ever imagine.

Philip M. le

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Mark went above and beyond to set everything up right. Great job!!

Darren M. le

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Le client n'a pas laissé de commentaire.

Yaakov S. le

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On arrival at my destination, there were very clearly marked signs, directing me to the appropriate place for returning the equipment. The staff were very prompt, polite and friendly in processing and accepting the equipment.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Karen K. le

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Le client n'a pas laissé de commentaire.

Lydia B. le

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Le client n'a pas laissé de commentaire.

jeremy H. le

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Le client n'a pas laissé de commentaire.

Isaac D. le

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Le client n'a pas laissé de commentaire.

Wayne G. le

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its alright

Lucas A. le

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That location is always professional

Leslie N. le

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More employees, wait time was a bit long. But over all a painless experience.

Anna B. le

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So kind and helpful thank you!

Jennifer I. le

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Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Darlene P. le

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Le client n'a pas laissé de commentaire.

Steven E. le

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Le client n'a pas laissé de commentaire.

Jason E. le

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The location is small and difficult to maneuver within, especially for the rental vehicles. While the rental vehicles are clean and maintained, they are old, uncomfortable, and with very loud road noise.

Jennifer I. le

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Excellent management and caring , friendly atmosphere )

Jeanne W. le

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Just keep on smiling!

Michael H. le

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Le client n'a pas laissé de commentaire.

Dana S. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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The person was very helpful and had empathy for my experience

James C. le

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The manager belittled his employees and was unkempt. It seemed as though he had little to no managerial training and was generally insensitive.

constance R. le

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Everything was fine with the van I rented. We just found old food wrappers under the seat that someone obviously had hidden there. I told the office about it when I returned.

Roger P. le

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The trailer lost it's tail lights traveling cross country. The wires going into the plug broke right at where they came in. I had to stop at an auto parts store and splice in a new piece. The rental return folks refunded me 20.00 for the parts.

Tonya M. le

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These guys were great. Even thou the system kept glitching they kept the mood light hearted and happy.

Janus M. le

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I was charged a 20$ fee for returning my truck in the evening after the store was closed. The drop-off box for keys and contract doesn't warn you that using the drop-off box costs an additional 20$. Such a scam.

thomas W. le

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Le client n'a pas laissé de commentaire.

bill W. le

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I really don’t think that you could improve cause of being very busy at that time of my visit.

Laura R. le

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The young man who helped us was amazing

Ernesto B. le

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Le client n'a pas laissé de commentaire.

bradley B. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Le client n'a pas laissé de commentaire.

Julie H. le

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Everyone was very professional.

Brett R. le

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Le client n'a pas laissé de commentaire.

charles H. le

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All staff at the store were pleasantly efficient, which made the transaction straightforward. The trailer was clean and sturdy, and met my moving requirements. Will recommend this store, and will rent here again if I need U-Haul in this area.

Daniel M. le

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The girl working there was great - nice job on providing a clean truck.

Rodney B. le

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Le client n'a pas laissé de commentaire.

Joshua M. le

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Employee forgot to load purchased boxes, didn’t notice until I got home w truck. Then the employee didn’t know how to refund the money.

Jeffrey D. le

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Thank you to the owner there he was very nice thank you for all your help

Michael M. le

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Hire an extra person. You guys are busy. The customer is kept waiting too long, especially at the location that I dealt with there on NE Stephens, in Roseburg. You are running these employees to a frazzle and I don't mean maybe!

nate K. le

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The ceiling had a leak and there was standing water in the back of the truck and we had to wipe it down and brush out the puddles before moving items into the truck. Slow service. I waited in a 2 person line for 35 minutes until I was helped. The staff was friendly but they could use 2 extra staff members at this location.

Jeff P. le

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Le client n'a pas laissé de commentaire.

James N. le

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You have very well trained staff and very polite and helpful.

Patrick G. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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Le client n'a pas laissé de commentaire.

Stanley N. le

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Le client n'a pas laissé de commentaire.

phil A. le

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nothing.

David E. le

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Not much, good experience

Arthur J. le

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my go too source when i need a rental

Eric B. le

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Le client n'a pas laissé de commentaire.

STEVEN S. le

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Le client n'a pas laissé de commentaire.

david S. le

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Le client n'a pas laissé de commentaire.

Venessa S. le

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The staff are courteous, and the prices are fair.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Naomi K. le

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I reserved a 20 foot Uhaul on line on the 3rd, for the 11th. At 7am for the 24/7 pick up/drop off. Got to the store at 640 am. And the pick up my truck option wasnt there. I called, after 35 minutes of being on hold, the person told me my rig wasnt a 24/7 pick up and I could either do the 15 foot they had as a 24/7 pick up, or wait until the store opened (at 9am). I told them i had emails showing I reserved the 20 foot for the 24/7 pick up, but would take the 15 foot because I wasnt waiting until 9am. Once that was fixed, and I found the truck.. it. Was behind another truck that didnt have keys to be able to move it. I told the person. They said they contacted the store manager and they would call me. 30 minutes later someone showed up to the store. When I asked if they where the person I was waiting for they said they had no idea what I was talking about. So I explained everything and they moved the rig that was in the way. I was finally able to get the Uhaul. I then called back to complain, and was transferred 3 times before finally being able to talk to someone, 45 minutes later. They refunded part of my cost of the rental. Over all the experience sucked, but I got part of the money back so it's a wash. Make sure you keep all your emails for confirmations and know if you call, your gunna be on hold forever.

Timothy H. le

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Seemed a bit expensive

Carroll M. le

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Excellent experience

Erich Z. le

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Le client n'a pas laissé de commentaire.

Manuel M. le

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Le client n'a pas laissé de commentaire.

Cody J. le

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The first location gave us the U-Haul with only a 1/8 a tank of gas but said if we filled it up and returned it with more then that we could get a gas credit back. When we dropped it off it had a least a half a tank of gas and brought up getting a credit for it and they said No only participating U-Hauls do that. Pretty lame just gave them free gas pretty much.

Terri W. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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My trailer was supposed to be at a different location, they tried to call across town to see if another store had a trailer but across town phone wait time was 15 min. Sooo I drove over, they had 3 trailers BUT 1 employee and I had to wait 45 min in line for my turn, - I wasted time driving to pick up trailer that wasn't in stock, waited for them to try to get me a trailer, drove back across town to wait to get waited on,

William L. le

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Le client n'a pas laissé de commentaire.

Mike F. le

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The Roseburg, OR location was top notch. very professional

Selena T. le

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Le client n'a pas laissé de commentaire.

hailey y. le

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Thanks for the rental!

LISA H. le

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Our experience was perfect! It could not have been better!

Kevin T. le

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Le client n'a pas laissé de commentaire.

Charles L. le

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Le client n'a pas laissé de commentaire.

Julie H. le

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They are an Amazing team!!

carol d. le

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The people at the roseburg site are very great.

christine f. le

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U-haul in Roseburg OR were the most helpful and friendliest people!

Dave H. le

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The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

stephanie G. le

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No

Karen B. le

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Thank you

Gary M. le

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Great customer service, very professional.

Rebekah D. le

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Very clean facility and helpful staff!

Kay B. le

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Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

chris l. le

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excellent staff

chris l. le

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Excellent staff

Robert J. le

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Manager Andrew is great.

Lola S. le

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went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Margaret S. le

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Great bunch of folks to work with.

Andrew M. le

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Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Jennifer M. le

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I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

BRIAN H. le

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Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Patricia K. le

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The staff was all very friendly and helpful. I will definitely use them again when I need storage.

shawn f. le

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Very helpfull , good personality,

Ken G. le

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I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

richard b. le

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there was one time that somebody propped open the back door and nobody else was around

david h. le

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The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

DONNA S. le

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My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

renate t. le

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We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Marion M. le

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Would definitely recommend this storage facility! Great service !!!

peter r. le

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Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

jerry o. le

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Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

Sam R. le

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Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You