Évaluations des clients U-Haul Moving & Storage of University City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of University City

Cote générale :

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CHRISTOPHER S.
Évaluation :

Initial pickup took 20 minutes to see someone Drop off was difficult because cell service in the area is mediocre and then the website image upload didn't work correctly with Firefox mobile

todd T.
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Le client n'a pas laissé de commentaire.

michelle W.
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The truck made noises...I called in immediately and he didnt seem concerned. The door wouldn't close all.the way either

Elizabeth S.
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Self check in was convenient and easy. The truck that I rented was clean and in proper running condition, so helpful for my move. Staff was friendly, professional, and utilizing proper COVID precautions when we arrived for return (social distancing and mask wearing). Excellent experience, will recommend to others.

Heather B.
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The location is great for easy in and out pickup, plus the staff are super friendly and very helpful. Based on my experience here, I have nothing to offer for improvements. They do a great job! :)

Royston M.
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Continue the friendliness.

Darron J.
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Le client n'a pas laissé de commentaire.

TERRY P.
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Just keep up the good work

robert H.
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Le client n'a pas laissé de commentaire.

FALENCIA A.
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Le client n'a pas laissé de commentaire.

HARRISON S.
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Drove 7 miles, was charged for 5 gallons of fuel after i returned it with the exact level I received it at.

julia r. | Expérience générale |
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Very helpful staff.

HONGWU L.
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Le client n'a pas laissé de commentaire.

MAKESHA N.
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Despite the fact of having multiple customers and working alone at the time Marcus was fast, friendly, patient and efficient to each and every customer.

Arun R.
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Eased my moving. Appreciate the support

Patricia H.
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Employees were professional and upbeat

Richard C.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

William W.
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I rented from Ballwin location truck was at alternate site 25 miles away. I know ”Covid” I made our packing go into the night. I realize stuff happens no one said sorry for inconvenience. Staff at this site 5 stars!

KARON M.
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Le client n'a pas laissé de commentaire.

Nicholas D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jackson S.
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My ticket wasn't processed upon returning trailer, so I was charged for an extra day's rental when my receipt was emailed to me. They admitted the error and agreed to credit my card, but it was a hassle that was unnecessary.

karen M.
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i didn't see anything you needed to improve on

Stephen S.
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Le client n'a pas laissé de commentaire.

TAYLOR C.
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Le client n'a pas laissé de commentaire.

robert H.
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Excellent and efficient service

Benjamin J.
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The email itinerary did not specify a time for drop off, so we were charged an entire day extra for dropping off the vehicle an hour late.

MICHELLE T.
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Le client n'a pas laissé de commentaire.

STANLEY K.
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Your Employee Earl Told Me I Had To Call Someone That New Me To Verify Who I Was After I Showed Him My Drivers License I Thought That Was Unnecessary. So I Want Go Back To That Store.

Jason M.
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Le client n'a pas laissé de commentaire.

Mary A.
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Le client n'a pas laissé de commentaire.

CORNELIOUS T.
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Le client n'a pas laissé de commentaire.

Joy H. | Expérience générale |
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The staff was very helpful, patient, and kind. I would use them again.

duana B.
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Le client n'a pas laissé de commentaire.

Raymond D.
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Le client n'a pas laissé de commentaire.

dianette M.
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Le client n'a pas laissé de commentaire.

NICHOLAS T.
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Le client n'a pas laissé de commentaire.

LISA S.
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The woman who helped me was very helpful and efficient.

John S.
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Le client n'a pas laissé de commentaire.

HELGA-ANN B.
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Dropped off after hours so no contact with personnel. Phone reps are always great but hold times are consistently way too long!

Sara H.
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The whole process was smooth and efficient. Highly recommend.

Joshua S.
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Le client n'a pas laissé de commentaire.

Ciara M.
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Le client n'a pas laissé de commentaire.

ORLANDO S.
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Le client n'a pas laissé de commentaire.

Twana F.
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Le client n'a pas laissé de commentaire.

LEE M.
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Perfect experience 👌 I arrived a day early prior to my actual reservation date. Van was available and I was able to stay on my moving schedule will be back.

Olufunke K.
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Le client n'a pas laissé de commentaire.

Lester B.
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I did not use the dollies or moving blankets. There was no option to have those items removed from the bill. Please refund the appropriate amount to my credit card. Thank you.

NANCY S.
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Le client n'a pas laissé de commentaire.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

REGINA W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michelle S.
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Le client n'a pas laissé de commentaire.

Dora W.
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Great service check in and out!

Arthur K.
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Le client n'a pas laissé de commentaire.

Ted M.
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Le client n'a pas laissé de commentaire.

MATTHEWDANE Z.
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Le client n'a pas laissé de commentaire.

KAYLA D.
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Le client n'a pas laissé de commentaire.

Brian F.
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Le client n'a pas laissé de commentaire.

Larisa H.
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Le client n'a pas laissé de commentaire.

Tameka M.
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Customer service was not like it use to be. The guy was not very friendly and first asked if we had reservations we stated no and he first told us well I can't put you in anything before checking to see what was available. Upon return we did not know how returns worked we stood in line and was told go stand outside the lady would be with us. He was not very friendly seemed overwhelmed. The experience was not very pleasant. The previous workers was always amazing very knowledgeable always eager to help.

Paula M.
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Slow service

Hannah W.
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I made a reservation at a u-haul near me, and it was changed to a location 10-15 minutes away/out of our way. I feel as though of the truck wasn't available at that location, I should have been told beforehand or they should have transferred the truck to that location for me.

john R.
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Your web site did not show that you have some lockers at this location. You may be losing some business if folks don't know this is a possibility. Nate did a great job and all others followed suit.

Brian B.
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Have a Uhaul truck that does not leak and damage furniture

Lynette S.
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Love this location. Have worked with them on a number of moves. They tried to clean the vehicle out but it was to much pet hair and they didn't have another one way vehicle so I had to roll with it. It killed my allergies 🤧 for 16 hours but it got me where I was going!

CHESTER DERRICK R.
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Great service. Thanks.

Michael R.
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Le client n'a pas laissé de commentaire.

Marc B.
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Prompt service. Polite. Informative.

Steven G.
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Le client n'a pas laissé de commentaire.

JAMES R.
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Le client n'a pas laissé de commentaire.

mark W.
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Customer service was very lackluster i would not recommend this location for any uhaul needs

JOY H.
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Le client n'a pas laissé de commentaire.

STACIE L.
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Le client n'a pas laissé de commentaire.

APRIL W.
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Everything and everyone was great.

Jennifer L.
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This is the 2nd time in the past 2 months I have rented from this U-Haul location, and the service was just as excellent this time! The location is always well-staffed, the staff is quick to greet you upon arrival, and efficient in their work. I worked with Marcus upon returning the rental vehicle, and he was polite, knowledgeable, efficient and eager to help. thanks for the excellent service!!

david K.
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Le client n'a pas laissé de commentaire.

kevin K.
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Le client n'a pas laissé de commentaire.

STACIE L.
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Le client n'a pas laissé de commentaire.

STACIE L.
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Le client n'a pas laissé de commentaire.

Charles S.
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Le client n'a pas laissé de commentaire.

KEVIN G.
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Le client n'a pas laissé de commentaire.

Leila M.
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Le client n'a pas laissé de commentaire.

margaret J.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Tia P.
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Better customer service

Justin G.
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I rented a motorcycle trailer on virtually no notice. The trailer was in good shape and I had no problems with it, the pickup or the return. The service at this location was excellent. Larry was the person who helped me with pickup and return. He connected and disconnected the trailer for me on both ends, and answered a few questions about details knowledgeably. I ended up needing the trailer for a few extra days and Larry made it very easy to arrange that during the rental period. He was professional, cheerful, pleasant, knowledgeable and warm. He treated me like a long-time customer though it was my first time using this location. I would definitely recommend this location to others and go back there even though it's not the closest to my home. They have a large on-hand inventory and plenty of accessories. Thank you for your service!

Mellomonique G.
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The no contact problem is with having to input 4-5 different references. This is extreme and a waste of time with all of the information needed to verify the renter. I kept getting messages to add other references. Ridiculous.

Andrew R.
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The truck was on the other side of the lot from where it was supposed to be. They parked it next to a ravine so I couldn't get to the passenger side without moving the vehicle before legally taking custody of it and agreeing to the contract without seeing whether there was any damage. The pictures provided to check for damage were of the wrong sides of the truck. The requested dolly rental wasn't in the truck but I was still charged $14 even after disputing the charge. The truck's steering was about 15 degrees misaligned, making it dangerous to drive. The key lock box had been left unlocked, meaning anyone could have stolen that truck and I would have been blamed. There were no visible employees at the location. The truck had a used face mask in the cabin, making it a health hazard. The tires were severely deflated (10-15 psi) on the right side of the vehicle only, which is a safety hazard. The gas tank had not been filled up. The air conditioner and fan were broken and did not blow air through the upper ducts. The radio was on at full volume when the truck turned on, which was quite a shock. In other words, they failed every single job they had to do. I will be requesting a full refund and apology for putting me in danger.

Virgina W. | Expérience générale |
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As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.

Robert Q.
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Le client n'a pas laissé de commentaire.

Liz B.
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Le client n'a pas laissé de commentaire.

David C.
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Very helpful and friendly staff at this location. I have been there several times and always the same positive experience.

Stephen D.
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my experience was tremendous.

LAWRENCE C.
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Le client n'a pas laissé de commentaire.

Nella P.
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Le client n'a pas laissé de commentaire.

Nella P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Benjamin S.
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Drop off in and out in less than 5 minutes. Staff was professional.

Michael R.
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Le client n'a pas laissé de commentaire.

reginald C.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

KEL W.
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Bringing back after hours wasn't as smooth as I thought it would be, was able to eventually navigate the instructions.

Shelley or Joshu B.
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Le client n'a pas laissé de commentaire.

Ronald K.
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This is a great location, always helpful and friendly. I use them whenever i can in St. Louis (of course living a few blocks away is also a plus)

Raymond B.
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Le client n'a pas laissé de commentaire.

David C.
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Friendly and helpful staff Plenty of equipment and easy location to rent from

David J.
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Employee did not wear a mask and wouldn't provide final receipt.

clark b. | Expérience générale |
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A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.

Juan M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Leonard W. | Premières impressions |
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PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Nella P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ida W. | Premières impressions |
Évaluation :

It would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... Ida Ward 314-448 6219

William M. | Premières impressions |
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The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.

phyllis w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shella L. | Premières impressions |
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Rental was quick and easy

melissa H. | Premières impressions |
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Staff very friendly and helpful

REGINA W. | Premières impressions |
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Card didn't work far walk

stephanie n. | Expérience générale |
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Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.

GREG G. | Expérience générale |
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A okay

stephanie n. | Premières impressions |
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Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

Veronica J. | Premières impressions |
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I have used this store many many times for years love ❤️ the staff

Tiffany B. | Expérience générale |
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Stored my stuff at this location over the summer and everything appears to be in the original condition!

Tamara S. | Expérience générale |
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Good service and location is really convenient.

david f. | Expérience générale |
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Awesome experience- great staff!

clark b. | Expérience générale |
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The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

Kathleen Y. | Premières impressions |
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Great experience. Helpful and friendly staff.

Shinan X. | Premières impressions |
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We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Ronneika T. | Expérience générale |
Évaluation :

n/a

david f. | Premières impressions |
Évaluation :

Awesome

Cerinda W. | Expérience générale |
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My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Boyd M. | Premières impressions |
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Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

CHERRILL MARTAY V. | Premières impressions |
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I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!

john w. | Expérience générale |
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Staff were all helpful and manager was very nice

DESERATA H. | Expérience générale |
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Nice clean facility and staff is friendly and helpful.

mykel y. | Expérience générale |
Évaluation :

Thank you

christy B. | Expérience générale |
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No additional comments.

SUSAN B. | Expérience générale |
Évaluation :

The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

Inez P. | Expérience générale |
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Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Kathryn L. | Expérience générale |
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Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Regina H. | Expérience générale |
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Happy with the service.

darren p. | Réservation |
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They were very helpful

AMIR E. | Expérience générale |
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Erica and the rest of the crew were a pleasure to work with.

Janelle B. | Réservation |
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I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

SABRINA MICHELLE L. | Expérience générale |
Évaluation :

Great customer service and experience.

Tameka M. | Expérience générale |
Évaluation :

Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.

Non reviews have been submitted for this location.

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