Telling people there is a 20 $after hours fee that's not coolPaige H.
Customer Reviews for U-Haul Moving & Storage of University
Pour nous contacter
Akron, OH 44304
(Rt 8 Univ Exit)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LAWRENCE M.
My original location didn't have my truck. Had to drive to a second location to get it. Truck was dented with insane noises coming from it the entire time. Overall very poor experienceTimothy F.
Le client n'a pas laissé de commentaire.DARNELL TIMOTHY W.
The vehicle inside was clean and well maintained. The outside was severely scratched and dented. The worst part was the alignment was severely out and went down the highway on an angle.Kenneth M.
Le client n'a pas laissé de commentaire.LAWRENCE G.
I do not like when call to talk to someone and the call goes to a call center. The people at the call center do not know the business well enough to be helpful.Nicky B.
Keep the trucks maintained so they get more than 7,3 miles per gallon.ELIZABETH V.
Le client n'a pas laissé de commentaire.Suesette W.
Le client n'a pas laissé de commentaire.TREVIS O. | Premières impressions
The truck was faulty the cover on the steering column was falling it off. The buttons for the lights were pushed in and I couldn't get the headlights to come on causing severe delay in me vacating this location, I missed time from work and even though I put in a request for roadside assistance none was given. Very very disappointed in this use of uhaul very disappointing customer service and customer resolutionGeraldine A.
The tires on the truck were so bald it delayed my moving and got me charged extra. Had to wait on tow to get unstuck because the back tires were in grass and wouldn't grip to move out which was more I had to pay for. Tried to extend it and they told me I couldn't online. There is no way the tires aren't being maintenance with the prices of renting.AMBER E.
Le client n'a pas laissé de commentaire.Jerome M.
While loading the leftover stuff that didn't fit into the 1 way rental, that staff went into my storage unit and told me that I could not put certain things into the unit which was very concerning to me. He was rude & said I should have reviewed the contract but if certain things weren't allowed I would have that they would have asked or even mentioned it. My things were there 2 weeks, won't ever use or recommend them to anyone!SUSAN P. | Expérience générale
Le client n'a pas laissé de commentaire.Mark N.
Le client n'a pas laissé de commentaire.LAWRENCE M.
Le client n'a pas laissé de commentaire.ANDREW M.
The truck was unsafe. The vehicle is in need of a serious wheel alignment, and it was dog tracking. The vehicle also needs a wiper on the passenger side. It was snowing, and it was not doing it's job.Carl M.
Very nice and friendly staff.Sheryl M.
It went very smoothly and friendly staffCassandra H.
It's your cashier's that need to improveChristine S.
Le client n'a pas laissé de commentaire.Chris D.
Le client n'a pas laissé de commentaire.Billie J. | Expérience générale
Le client n'a pas laissé de commentaire.Dana W.
Le client n'a pas laissé de commentaire.jerry d W.
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.DAMOND F.
Le client n'a pas laissé de commentaire.Abbe T.
Le client n'a pas laissé de commentaire.PAUL W.
When I called to reserve I was not informed that I needed a 2â€ ball hitch or need a special plug, was early to pick up but went all over to take off old ball but in the end had to purchase the ball and hitch and the special plug. Had trouble with electric so person at uhaul sent us to Kent, Ohio said mechanic was a good at finding the problems, ask him to call to make sure he was there but he said he's there all the time, of course he was gone for the day so we had to go to Tire Maxand it cost me an additional 80,25 $ ,so a trip that should havecost150 $. Ended up costing over 275,00 $ without purchasing gas. It was also suppose to be about an 9 hour day turned into a 12 to 15 hour day. Service was very poor my book. Problem not going to use uhaul again and will be telling friends and family not to use.Katherine M.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.MARTIN JAMES B.
The driver's side window was almost falling off the truck and it had a strong smell of marijuana. I rented and checked in at one location, only to be told that they did not have my truck, and sent me to another location. Otherwise, it was swellALFONSO G.
Poor management, key drop not described as picture shows. Treated poorly. Will be going to another company as well as a few friends who are moving.Carlos D.
They keep attempting to charge my card for dolly so do not have. My reservation was about 2 weeks ago and they are still attempting to charge me after processing refunds.Samuel J.
Le client n'a pas laissé de commentaire.HIRANGI V.
Le client n'a pas laissé de commentaire.Jacob C. | Expérience générale
More modern locks on back of truck (when you do mobile pick up).Katriana W.
Do not have people wait so long to get their truck checked in when returning. There are plenty of monitors by the counter to look up and see people are waiting and probably have things to do. Nobody wants to go wait in a long line to have an employee follow them out to check in a vehicle after waiting in a long line to get the vehicle in the first place.Neal B.
The truck I used was unsafe for the road the drivers side window jump track when I tried to seal it the window was so lose it could of fell out on the highway the suspension is totally trashed and the truck was making noise in wheels. Junk for the price. I'm sure the state would like to here from me.Jeffrey V.
Le client n'a pas laissé de commentaire.Rachel B.
Everything was fast and easy. The only thing that slowed down the process was the credit card terminal's screen was not working. That was annoying. Otherwise, I couldn't have asked for an easier or smoother process.BRIAN L.
Very bad attitude and does not represent the company. Does not believe in customer service. Would not listen to what we had to say.Ronald B.
Fast service... I was in and out fast, both when picking up and dropping off the truck.CHRISTINE F.
Le client n'a pas laissé de commentaire.Michael Louie L.
Ordered a Appliance dolly and was on order. One was there when I arrived, but was rented out while I waited in line. Had to rent one from Home depot. I was very disappointed.Scott B.
Le client n'a pas laissé de commentaire.Antonette B.
Check the straps on the equipment before giving to a customer and warn them of afterhours chargesJOHN J.
Le client n'a pas laissé de commentaire.Doug H.
Le client n'a pas laissé de commentaire.BARRY M.
Great experience renting a van. thanks!JULIA G.
Le client n'a pas laissé de commentaire.Douglas H.
Fast serviceLeah W.
Truck was dirty and old, problems with the transmission, trailer was deleted from our reservation by the check in ladyJoseph H.
Truck was extremely noisy while driving. windshield wipers were old so during rainstorm windshield was streakyLILLIAN H.
Le client n'a pas laissé de commentaire.DAVID M.
Everyone I spoke to during pick up and dropping off was very nice and polite. And everything was explained well. Thank you very much.Wade A.
Le client n'a pas laissé de commentaire.Caitlin M.
Clean the trucks inside and out before renting themRonald H.
The individual person who rented me the unit did not tell me it had a lock on it.. I had to go back to the truck get the information who customer service to find out the number to the lock that was on the back of the truck that I used. I lost precious hours of man help.Andre E. | Premières impressions
Le client n'a pas laissé de commentaire.Sonya B. | Expérience générale
Le client n'a pas laissé de commentaire.ASHLEY N.
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.Jason S.
I love the mobile pick up and drop off option; I first uaed this feature a few years ago in Wooster, OH. What I didn't like was when I pulled up 3hrs early (return not due til 7 or 730) to the designated drop spot I was startled by the female employee. I greeted her with a warm hello, but it was not returned; not even a smile. I had notified I was not ready and needed to pull my car up to truck due to having a heavy item and me having a medical support boot on left foot (my car was about 4 car lengths away). When I pulled up beside the truck she was already in the cab of truck with my belongings inside; including confidential personal and/or professional (medical, legal, HIPAA) documents, work items and laptop. She kept asking for the key to the truck, I replied I told you I wasn't ready; meanwhile a potential customer walked up and asked if I was the worker I said and nd point to the wom in the truck. The worker appeared annoyed that I needed her to move so that I could retrieve items from behind the driver's seat. I then began to look for my phone to see my next step for the check in process and she is continuing to ask for the key. I explained to her had she not interrupted me getting out, getting me flustered and spiking my anxiety I would be able answer her question, but first I need my phone. She continued to sit in the truck appearing annoyed and not helping the gentleman. I also stated although she interrupted me that I was glas she was being thorough and the person who inspected the truck in before I got it should learn that because I found water and soda bottles behind the seat; had I not needed to put my laptop baxk there I never would have seen it and could have been responsible; her reply was "is that right?" Finally I retrieved all of my belongings, found my phone with the key. Then she was doing her process on mobile device checking miles and fuel. She then rudely stated about it not being on the 1/2; it was slightly before it. I explained the line at gas station was too long I didn't have time to wait due to needing to be somewhere at 5pm and that I've rented uhaul trucks many times and known that it will charge my card accordingly. As I started walking away she gave me the total I would be charged. I said thank you, got in my car, and left. The worst interaction I've ever had with someone that works for or is affiliated in any capacity with U-Haul.Danielle O.
Le client n'a pas laissé de commentaire.James R.
I pulled in and they were ready! Did not get young lady's name but best service for my return! Very efficient and clean!Van H.
Terrible truck. It stopped on me. I really would like a refund. Horrible and dangerousEric N.
The truck was full of grease on the floors and walls of the truck. we were slipping in it. Someone could have gotten hurt! Also we had to cover the entire floor so not to damage our newly cleaned furniture. we were lucky it didn't smell like petroleum. Really disappointed with the lack of cleanliness of that truck!DANIEL G.
Le client n'a pas laissé de commentaire.Corrine G. | Online Move In
Le client n'a pas laissé de commentaire.Jamie S. | Expérience générale
The ladies who helped me were very efficient, but they also were fun to deal with. Excellent customer service.Richard F.
Le client n'a pas laissé de commentaire.Daisha D.
Le client n'a pas laissé de commentaire.PATRICIA P.
The person inside had no customer service skills and act like he was doing me a favor renting me a trailer I was not impressed also there was a marker light out on the trailer I pointed it out to him he said yeah they knew about it if there's a light on a trailer DOT regulations say it should be working and it was not in the gave me the trailer anyhow not impressedMichael T.
The particular truck I received had a huge dent in the top by the passenger door that caused a crack into the storage area of the truck. I drove they rain and when I got to my destination my belongings were wet.Laura W.
Le client n'a pas laissé de commentaire.Kali J.
We were moved from two other locations to this one.. Seemed like it was tough for everyone to know where the trucks really are..Jeffrey G.
After figuring out how to do the check in on my phone it was easyMarlene K.
employee was less than friendly but he got the job doneMichael R.
Le client n'a pas laissé de commentaire.Robert S.
Poor customer service. I thought I reserved a truck for 10 hours, but I was told I reserved it for 6 hour. The employee told us about the consequences if the truck wasn't turn back at one o'clock. It was just the way he said it. I pointed out that he wasn't finished with handing me the keys until 7:15. Which means if I brought it back at one, it would be 5,75 hours. He said we still had to have it back at one. He should have opened the door at 7 am. He was a minute or two late in opening the door.Gail R.
No Covid-19 precautions, Uhaul is not cleaned prior or after use, service light was on please do betterPrecious S.
Le client n'a pas laissé de commentaire.Robert K.
Quit overcharging customers. The computer said the Uhaul I rented was at 3/4 a tank and it wasn't Then yall tried to overcharge me for the fuel. And I left the tank with 3/8 tank full. Over 1/4. I don't appreciate that. And I am dissatisfied.Yalonda G.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.Gene G.
Le client n'a pas laissé de commentaire.Erik K.
This rental was a nightmare from start to finish. Went to pick up the rental at 1130am and was told my reservation was for pm. No explanation except that I was told it was my fault. However, the rep sent me to a different store and gave me a bigger truck for the same price. Of course that meant more gas on the tail end but that was just a minor thing compared to the rest. Checking in, I struggled with the lock. The guy at the desk wouldn't help, just told me to push down on the handle while I was doing it. It took both me and my husband together (and about 20 minutes in the heat) to get it opened. Next I attempted to review and update damages. I took pictures of scratches, dings, etc but the app wouldn't upload them. Back into the office where I was told to just take the pictures and hold onto them in case there was an issue. Since I couldn't go any further with the self check-in, he printed off my contract where it stated there was 5/8 of a tank of gas when there was less than half. I took a picture of the gauge and went back into the office where he (Austin?) labeled it half a tank. By this time I had been trying to get my rental for almost 2 hours. I returned the vehicle after hours so attempted to so the online return. I had filled it to half, but the return still showed it should have been 5/8, and when I attempted to take the requisite picture of the gauge and mileage, the online system kept kicking me back out to take another picture. After 6 failed attempts, I called customer service. Kendra was a beacon of light in an otherwise dismal experience. She helped, and when it still didn't work online she got the information from me and checked me in herself. The truck itself ran rough and should be sent for maintenance (I now know why it was labeled a local only vehicle, according to the office) along with a thorough cleaning. In this age of COVID it was disheartening to find bottle caps and other bits of garbage on the floor and under the seat. All in all, it was a terrible experience that left me disgusted with that location and UHaul both...except Kendra. Thank you Kendra.Cinda B.
I waited at the counter for 20 minutes before the lady acknowledged my presence long enough to tell me she didn't have my reservation. Then she told me she couldn't help me and pointed to a counter mat to have me call the 1-800 number. They found a truck for me and I rushed over to the new location to pick it up. The employees at the new location were rude and did not help me gather the items I had purchased/rented or show me which truck was mine. They had me gather and drag two bags of moving blankets and the appliance dolly out of the store on my own and wander around the lot for 15 minutes trying to find my truck. I finally discovered it 200 feet away, parked at the tip of the hill off the property. By time I got the truck and was on the road I was already late to meet the movers and had wasted 100 $of my reserved time with them.Heather T.
Le client n'a pas laissé de commentaire.John C.
My only complaint occurred during my return. All of the signage at the drop off location said to wait with the equipment and someone would come out to return it. I waited for quite a while and then went into the store and was helped immediately. Either change the signs or be more responsive to customers arriving to drop off their rentals.Paul F.
Le client n'a pas laissé de commentaire.Charity R.
I didn't get a email receiptLauren P.
The clerk was asking to many personal questions like the address of where I was going and what I was Using the pick up truck for and then told me I had till 4 o'clock to return it and then after I left I got a text saying I had to have it back by noonStoney Lawrence W.
Still waiting to get my receipt sent to my e-mail. Got a request for comments from you first.Brian J.
Trailer was a little dirty on the inside and rear door could have been washed but we were very happy with Uhaul that trailer was available as requested at a not too far locationSteven H.
Le client n'a pas laissé de commentaire.Jonathan R.
Le client n'a pas laissé de commentaire.Jodilyn H.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Samuel A.
Le client n'a pas laissé de commentaire.PATRICK O.
Le client n'a pas laissé de commentaire.Henry T.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Solomon W.
First, the employees were asking the customers for help and suggestions. I was left alone in the store multiple times and had to wait an hour to pickup my truck. Also, my dolly was sort of broken? It worked fine, but two of the bars were detached.Michael V.
Le client n'a pas laissé de commentaire.Lawrence S.
I opened the door to my unit and it was covered in mouse feces and dead bugs. A mouse trap is in the corner. It is incredibly disgusting. There was a hole in wall at base board level that probably lets the vermin and insects in.Hannah C. | Online Move In
Le client n'a pas laissé de commentaire.Maxine P. | Premières impressions
Le client n'a pas laissé de commentaire.Billie J. | Premières impressions
Le client n'a pas laissé de commentaire.rosalyn r. | Premières impressions
It was a good moving experience and very quick .the young lady was very awesome at the counter.Sonya B. | Premières impressions
i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didnVince M. | Premières impressions
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