Évaluations des clients U-Haul Moving & Storage of Uptown Charlotte

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Uptown Charlotte

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Kerry L. le

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Le client n'a pas laissé de commentaire.

donald B. le

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Le client n'a pas laissé de commentaire.

Nakisha N. le

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You mixed up my rental and charged me $7k for going 11 miles. The representative couldn’t fix it and were terrible.

Douglas S. le

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Need more help at check in. Us old timers aren’t good with self check in. Waited behind 4 others to get truck. Employee was very good Just takes time

Zachary S. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Staff was incredibly friendly and helpful. The location is in an extremely questionable area though. Also the inside of the truck had very filthy cup holders, like something spilled in there. Had nowhere to put my phone while I used my gps.

SIBUSISO M. le

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Make the checkout process faster. People had to use their phones to check in because the lines were long and not enough staff to serve them.

William D. le

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Very good

Steve D. le

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Le client n'a pas laissé de commentaire.

thomas H. le

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Le client n'a pas laissé de commentaire.

Mckayla D. le

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Le client n'a pas laissé de commentaire.

Audrey G. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Le client n'a pas laissé de commentaire.

Samir S. le

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Le client n'a pas laissé de commentaire.

Debbie B. le

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Nothing,everything was good, the guy that helped me was very nice!!!!!!!

James M. le

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Le client n'a pas laissé de commentaire.

tony C. le

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was a long wait in the store line, could have a second agent working to serve customers

Andrew R. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Peter K. le

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Thanks for the efficient and great customer service by Stacey (Asst. Store Manager)

Derek B. le

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Actually the customer service member who 1st booked our rental was the problem. she was unprofessional, not helpful at all. She just seemed to not want to be bothered in helping us. I even mentioned to her that she had a terrible attitude, in which she replied thank you. If you go back to our original booking I'm sure you'll find that phone representative

Rhonda H. le

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Le client n'a pas laissé de commentaire.

Jeff V. le

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Le client n'a pas laissé de commentaire.

Dane A. le

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I reserved my truck for 9 am. I did not receive the truck until 10 am. The staff was not helpful at all. I was informed that I would only be charged $20 if I returned the truck after hours. Instead I was charged $67.79. I would have been better off with a pick up truck.

Robert P. le

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Hire a security guard. There were about a dozen or so people loitering around.

Angela B. le

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Le client n'a pas laissé de commentaire.

robert M. le

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Le client n'a pas laissé de commentaire.

Bernard B. le

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Le client n'a pas laissé de commentaire.

Bradley M. le

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Le client n'a pas laissé de commentaire.

Demontae B. le

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The customer service rep picked a location far from me and I couldn’t even return it to the one close to me without being charged. I spent 20 extra dollars in picking it up and dropping it off. That sucks.

D'Shawrna M. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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Le client n'a pas laissé de commentaire.

JORDAN M. le

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UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Michael H. le

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Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Leroy H. le

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I was pleased with the service..

Keith N. le

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Disrespect by staff more the 1 time

Michael H. le

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Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Marcus E. le

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Manager on duty at the time was super professional

Barbara A. le

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Nice job guys!On North Tryon...

Billy C. le

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none

Franke M. le

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No problems whatsoever!!!

Andrea P. le

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Staff was customer oriented and a pleasure to work with.

Donna H. le

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Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

LONNELL B. le

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Thanks Again Vincent for Your Patience and "God" Bless!!

Ashley R. le

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I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Jonathan S. le

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On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jan W. le

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The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Tara O. le

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Very helpful!!

Angela S. le

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Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Ashley H. le

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I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Christopher T. le

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Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rebekah L. le

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Staff did not go out of their way EVER. Clean, but not friendly.

Denise N. le

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There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.