Le client n'a pas laissé de commentaire.Tom R.
Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte
Pour nous contacter
Charlotte, NC 28206
(@ 16th St)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NAY M.
Tahim was excellent.Errol W.
Le client n'a pas laissé de commentaire.Racquel F.
Le client n'a pas laissé de commentaire.Holly E.
Le client n'a pas laissé de commentaire.CHARLES S.
Nothing because this location has the best staff and clean equipmentKarrie G.
Le client n'a pas laissé de commentaire.Brandon E.
Le client n'a pas laissé de commentaire.Chandler D.
Staff at this location is GREAT. Entry & exit is quite difficult and parking is very limited...this is a big safety issue.CLINTON R.
Le client n'a pas laissé de commentaire.Denise J.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.NAOMI J.
Le client n'a pas laissé de commentaire.Evan W.
A bit inconvenient due to current construction but the staff was extremely helpful. I'm sure once construction is done I'd be able to rate it as excellent.CHARLES T.
Le client n'a pas laissé de commentaire.kirby D.
Le client n'a pas laissé de commentaire.LINDA G.
Overcharged, discrepancy on pricing and still overcharged after I could prove the discrepancyGriffin P.
Le client n'a pas laissé de commentaire.EMMETT S.
Picked up on what looked like a busy morning. The crew was pretty fast and got me out of there. Parking was a bit of a mess but I think that was caused by some construction nearby.Ryne B.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Randall S.
Customer Service Was ExcellentCAROL C.
Le client n'a pas laissé de commentaire.MEGAN D.
Le client n'a pas laissé de commentaire.PETER J.
Le client n'a pas laissé de commentaire.SOEMANTRIE A.
Truck was very clean and smelled clean.Filippo S.
The gentleman at the pick-up location was efficient but not very friendly. Getting into, and out of the parking lot was a nightmare due to traffic and the cramped facility.CALEB S.
Le client n'a pas laissé de commentaire.Stacie W.
Very friendly reception and very helpful.Michael M.
Le client n'a pas laissé de commentaire.Kyle M.
The employees at this location were competent, friendly and very helpful.RICHARD J.
Le client n'a pas laissé de commentaire.EDWANDA R.
Le client n'a pas laissé de commentaire.HEATHER M.
Erika was fantastic. After several troubling calls with a few "Do not care" corporate folks, she saved the day. Says a lot about local franchisees vs the corporate behemoths that need training in good old fashion customer service.Andrew S.
Le client n'a pas laissé de commentaire.Sean D.
Le client n'a pas laissé de commentaire.SUZANNE M.
Le client n'a pas laissé de commentaire.William W.
Was told you didn't do one way trips. Had to drive an he back to return uhaul after move. Horrible staff.WILLIAM N.
The only thing that I would say would be to make sure that any equipment that is extra that the customer orders to rent is on the truck before they leave with the truckShaketha B.
After I have paid all rental fees ,dropped off the truck and have them inspected and said everything was fine. All rental fees paid,they tried charging my card several times (many attempts )trying to take money out. Ridiculous and lack of honesty. Please pay them cash to avoid this fraudESPERANT K.
Le client n'a pas laissé de commentaire.GERARD W.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.JENOHN A.
Le client n'a pas laissé de commentaire.angela P.
Le client n'a pas laissé de commentaire.DENZELMARTIN G.
I was charged me for two days even tho I returned the item within 8 hours and on the same calendar day. When I called they said they wouldn't refund it. And then put me on hold and never got back to me.Jason T.
Le client n'a pas laissé de commentaire.jessica H.
Le client n'a pas laissé de commentaire.ONESIPHORUS W.
As the pick up store was beyond unhelpful, and gave us a minimal discount following the major disruption in our move, we dropped off at the Charlotte location and explained the story. The employee was accommodating and understanding. The check in process was smooth and the employee did his best to compensate us for the burden at the pickup location.DANIELFIDELIS H.
Le client n'a pas laissé de commentaire.Jessie M.
Employees were very helpful & friendly.alma H.
Staff at location were extremely friendly and helpful.CASEY S.
Unfortunately the radio in the truck I rented today didn't workChristopher L.
The customer service was fine.ARTIS H.
I dropped off the truck using the on-line app. I was troubled by having an additional charge for cleaning as I would have thought that was part of the rental rate. I never had to pay that before. The question was â€œis the truck clean and ready to be used by another family.â€ I just drove from Seekonk, Ma to Charlotte, NC and it was raining at times on the way. The truck was clean inside, but I would think U-Haul would want the exterior washed before renting to another renter, which is why I checked no.ALAN A.
Le client n'a pas laissé de commentaire.Maurice C.
Le client n'a pas laissé de commentaire.VIDAL R.
Le client n'a pas laissé de commentaire.JOSEPH P.
time wasted at counter for serviceMORRIS A.
Nice truck ! Got stuff done that day . Very good truck will do business againShanae' D.
Customer sales representatives very professional.hampton F.
Le client n'a pas laissé de commentaire.travis C.
Le client n'a pas laissé de commentaire.jerry P.
Friendly and very helpful staff.roberet W.
Better customer service! The experience was horrible.TANISHA F.
Le client n'a pas laissé de commentaire.JARVIS B.
Le client n'a pas laissé de commentaire.ray C.
Le client n'a pas laissé de commentaire.GERARD P.
Le client n'a pas laissé de commentaire.GREGORY P.
Le client n'a pas laissé de commentaire.Carletta L.
Excellent work guys communication was on point I always recommend U haul... D. Bradshawdoris B.
Le client n'a pas laissé de commentaire.LILIANA K.
if the drop off was earlier than originally planned having a refund would be nice.Amanda V.
Le client n'a pas laissé de commentaire.Edison C.
Le client n'a pas laissé de commentaire.NIKIKALAVRITINOS W.
Le client n'a pas laissé de commentaire.Erol E.
Customer service needs to be more helpful and act like they care.Kyna A.
I visited the uhaul location on N. Tryon in Charlotte just outside of uptown and the agent who assisted me was The Best (sorry i don't remember his name). I went a few days before my move to reserve a truck and buy some boxes. I explained what i needed to move and he recommended the perfect size truck and boxes and even carried them to my car for me. On the day off my move they were a bit busy, but once it was my turn the same agent took me out to the truck to ensure it was clean, in good condition and that i understood everything about my rental. If i need to move again anytime soon I'll definitely be back and i will be recommending them to friends. Great experience overall.maleah H.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.ALDRICH C.
Parking space is an issue. Nothing else at this location in my opinion is wrong.LINDA L.
Le client n'a pas laissé de commentaire.Stephen G.
Very happyMICHAEL M.
Le client n'a pas laissé de commentaire.Todd D. | Expérience générale
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Chemapiwa C.
I would feel that it's a rip off. Why would you charge 2 gallons just for just 8 miles plus a convenience fee. I thought I wasn't going to get charged. This is a big scam.SANJAY U.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Blaine W.
I had to walk to the very back of the place to find a truck to walk all the way back to the office to get a key. Not a great process.Eric S.
Le client n'a pas laissé de commentaire.GARY A.
Be more nicer to people,when bringing back the truck.The lady in the evening had a bad attitude. My son brought the key inside, she was nasty to him.april G.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Brooke R.
Thanks for everything!!Cureston B.
All the items were not in the truck, I ordered a flat furniture dolly and 2 packs of furniture pads. As I picked up the truck before the location opened, I had to make do without them.Dennis M.
If we had gotten it earlier than 10 amAbu T.
Le client n'a pas laissé de commentaire.LUCILLE P. | Expérience générale
The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.Krystoff H. | Premières impressions
Le client n'a pas laissé de commentaire.Maurice S. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor B. | Expérience générale
Le client n'a pas laissé de commentaire.Spenser J. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah P. | Expérience générale
The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issueBranden S. | Premières impressions
Le client n'a pas laissé de commentaire.william R. | Expérience générale
This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.Ellen I. | Expérience générale
The manager Taheem was very Pleasant and helpfulmichael w. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah P. | Premières impressions
There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.Jamison F. | Expérience générale
The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.darrin a. | Expérience générale
Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.TASHEENA L. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce H. | Expérience générale
Facility did not seem to be in a safe area, but the customer service and experience was excellent.Kate C. | Expérience générale
Le client n'a pas laissé de commentaire.Sheylea B. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Expérience générale
Thank you!!Summer B. | Expérience générale
Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.ELIZABETH G. | Expérience générale
Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.Kwame B. | Expérience générale
The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't knowcarson w. | Premières impressions
They were terrible. Some stuff was damage and missing.jean f. | Expérience générale
I really enjoy renting from u - Haul the general manager is awesome personaric w. | Expérience générale
My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul TeamMelissa W. | Premières impressions
the unit i reserved was not available. had to find another storage facility...extremely frustrated.charles p. | Premières impressions
Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.charles p. | Expérience générale
Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.Ellen I. | Premières impressions
The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.John A. | Expérience générale
UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.JORDAN M. | Expérience générale
Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.Michael H. | Expérience générale
I was pleased with the service..Leroy H. | Expérience générale
Disrespect by staff more the 1 timeKeith N. | Expérience générale
Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.Michael H. | Premières impressions
Manager on duty at the time was super professionalMarcus E. | Premières impressions
Nice job guys!On North Tryon...Barbara A. | Expérience générale
noneBilly C. | Premières impressions
No problems whatsoever!!!Franke M. | Premières impressions
Staff was customer oriented and a pleasure to work with.Andrea P. | Expérience générale
Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.Donna H. | Expérience générale
Thanks Again Vincent for Your Patience and "God" Bless!!LONNELL B. | Expérience générale
I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.Ashley R. | Réservation
On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.Jonathan S. | Expérience générale
The manager, Vincent, and his team were great. Very knowledgeable and friendly.Jan W. | Expérience générale
Very helpful!!Tara O. | Réservation
Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and waitAngela S. | Expérience générale
I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use againAshley H. | Expérience générale
Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.Christopher T. | Expérience générale
Staff did not go out of their way EVER. Clean, but not friendly.Rebekah L. | Expérience générale
There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.Denise N. | Expérience générale
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