Évaluations des clients U-Haul Moving & Storage of Uptown Charlotte

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Uptown Charlotte

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Carlos A.
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Everything was really good thank you

James B. | Overall Experience |
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Le client n'a pas laissé de commentaire.

James H.
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The staff was very friendly and knowledgeable. I really can't think of anything more they could do to make the renting easier.

James B.
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Le client n'a pas laissé de commentaire.

Dana V.
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Le client n'a pas laissé de commentaire.

Laura T.
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Le client n'a pas laissé de commentaire.

Margaret B.
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All of the representatives that I interacted with at the N Tryon location were great!

Brian U.
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Le client n'a pas laissé de commentaire.

Amanda S.
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I had a good experience with pick up, but HORRIBLE with drop off. See below...

Matthew Edward C.
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Taheem was super friendly, professional, and accommodating - overall great experience.

Timothy F.
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The price was right, the service was great. But, when you look in the Van, it was so clean. U hauled it! I drove it. Thank you.

Chris C.
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Le client n'a pas laissé de commentaire.

Megan B.
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Le client n'a pas laissé de commentaire.

Bill S.
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Make accurate gas level amount! I took a pic of the gas level in the vehicle ,1/4 tank , at drop off the Charlotte location had written 3/8 tank so at drop off Washington pa location tried to charge me $74 for an 1/8 th tank of fuel .I suggest when your mgmt reads fuel they also take a pic with date /TIME FOR ACCURACY. But I'm sure you'll read this comment and nothing will be addressed, because you really dont care now that our business interaction is complete.

James M.
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Le client n'a pas laissé de commentaire.

Liceth B.
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I like how clean the truck was and how helpful the staff was to meet my needs.

randy H.
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Le client n'a pas laissé de commentaire.

Aralena H.
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Le client n'a pas laissé de commentaire.

Nageem J.
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the equipment I paid to rent was not on the truck I rented nor was I told to grab the equipment so needless to say I end up having to pay for extra gas and mileage that was uhaul fault

Summer B. | Overall Experience |
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Thank you!!

David P.
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This was some BULLSHIT..EXCESSIVE CHARGES.. I only had your truck one hour.. I picked it up at 1:27 I drove 23 miles put $10 worth of gas in and bought the truck back at 2:45... And was charged $92.. I bought it back the way I picked it up... Can you charge me almost $50 for fuel charge.. I ask about a receipt before I left... you told me that my credit card was on file don't worry about it I'll check the Truck in Later and I see a charge of $92 for something that should a cost no more than $50..

Elizabeth T.
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If a customer has a problem, the customer service center should have them call the manager at the respective U-Haul location. The manager at the N. Tryon St location in Charlotte went out of his way to be very helpful.

Richelle D.
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Le client n'a pas laissé de commentaire.

TeaqueshA H.
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I was overcharged

Donald B.
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Le client n'a pas laissé de commentaire.

Marsha A.
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Le client n'a pas laissé de commentaire.

Tavian M.
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Bunch of sketchy homeless dudes outside at night. Was not comfortable getting out of the truck.

ELIZABETH G. | Overall Experience |
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Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Ilan S.
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Have tools on hand in case the trailer hitch spinner gets stuck when a trailer comes in to be uninstalled

jeff P.
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Sign said wait outside to by equipment to turn it in. I had to go inside and a staff member had to tell somebody to come out side to get the equipment. Once the process started the staff member was "ok".

Mary K.
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Truck was fine but I don't recommend a 10 ft truck if driving far. I wish the Vans were available for one way rental.

Bill S.
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Le client n'a pas laissé de commentaire.

Darren R.
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Double charged me and I’m waiting on correct bill

Lola M.
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Le client n'a pas laissé de commentaire.

danielle C.
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I had to do multiple walks around the building to find the truck because it wasn’t where it was listed, after the third attempt the employee finally went and got me a different truck. After we drove 10 miles to our storage unit we opened the back and the entire back of the truck had puddles of water and was soaked like it was just cleaned and not dryed. We had to waste miles driving to the store to get towels to dry up the back so our furniture wouldn’t get soaked.

Deangelo C.
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Did not have the equipment that I reserved and no prior notification that item wasn’t available until I showed up for reservation. Employee provided miss information regarding charges upon check out. Had to void my first reservation due to employee error. Was supposed to hear from the GM but she/he never responded to my compliant.

Anthony J.
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Le client n'a pas laissé de commentaire.

delores I.
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Great all round

Justin E.
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The only problem we encountered was the latch to the back part of the truck was locked with a padlock we did not have a key for and had to force open. Could have caused problems for us had we not been able to do that, but otherwise everything went smoothly and the staff was very friendly and helpful.

Donald B.
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Le client n'a pas laissé de commentaire.

chanel H.
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Was told a total different rate on phone was charged ridiculous

Taylor C.
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I don't recall their names, so I can't mention them specifically, but every employee I interacted with was very friendly and helpful. Would absolutely rent from this location again.

Bryan P.
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Le client n'a pas laissé de commentaire.

Tarsonia M.
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Le client n'a pas laissé de commentaire.

Aracelli A.
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Customer service needs work. Long lines and wait.

Tishanna B.
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Le client n'a pas laissé de commentaire.

Dorne P.
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The staff at the North Tryon Street location was beyond excellent. They were incredibly friendly, highly efficient, and detail oriented. The pickup process was the fastest I have EVER experienced at a U-haul location, as was the dropoff. On top of that, about ten minutes after leaving the facility I got a phone call from them telling me I had left my notebook in the van and they held it for me until I could come back. A fantastic experience. Please give the whole staff my regards- I'll be back.

Eugene L.
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Your manager was the best manager ever deal with people

VAIYA R.
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Le client n'a pas laissé de commentaire.

Levi S.
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Keep doing what you do and thank you for y'all service

shawn M.
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Le client n'a pas laissé de commentaire.

Stephen J.
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Confusion over the items I had reserved: Blankets Location said there were none available, when I said that they should then provide me with some that were FOR SALE for free, all of a sudden, the blankets were available.......?

Paul L.
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Le client n'a pas laissé de commentaire.

Kimberly H.
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Le client n'a pas laissé de commentaire.

VAIYA R.
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Le client n'a pas laissé de commentaire.

William G.
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The app for completing functions on a phone is a bit awkward - we had to bypass it

Phillip D.
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Nothing, Everything was GREAT

Martivis P.
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It wouldn’t let me upload more photos. Items were left inside the uhaul. It smelled like cigarette smoke.

Charimon A.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Gregory W.
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The lady at the desk was extremely rude. I scheduled the truck with 2 dozen furniture pads, she simply said I do not have those and then ordered another coworker to go get “some” for me. Instead of checking me in she then sent me a link to do it on my phone, threw me the keys, and said the trucks on the lot, start at this door and work your way around. Bye. Will never ever rent from this place again. The only nice bit of the experience was the phone call to check in the truck after I arrived 2 min after the store closed, door was still open, and the same rude lady told me nope it’s 7:02 I don’t work anymore after 7, bye

Kwame B. | Overall Experience |
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Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

reggie B.
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Great and easy to get parked

Richard F.
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Please don't hide the penalty costs of going over additional days. I was quoted $40/day, but then additional fees were added for the insurance that were never mentioned to me. I don't appreciate it.

Connie R.
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Le client n'a pas laissé de commentaire.

Evan L.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Manager is gteat

Robert S.
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Wonderful service by all the staff whenever Taheem is there. Great guy to work with and I’ll come back to this location in the future.

Steven D.
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The assistant manager was a great help indeed. She was polite n very loving. Good miss her.

Dan D.
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Clean the cabin and fill the gas up to a quarter tank like it says in your contract. Sure, the manager was great and courteous... but the truck was fucking disgusting. As I was walking up, I could smell the stench from 5 feet away when the doors were closed and windows up. I open it to the worst Tobacco smell I’ve ever smelled and there we tobacco leaves littered throughout the cabin. I started dry heaving immediately. The manager cleaned it out and I thought it’d be fine. I wake up the next morning at 5am for my 750 mile drive, and equip my flu mask to block the smell. I made it 5 minutes before having to stop from dizziness and pull over. I said ok whatever I’ll try to go more. I made it 15 more minutes before my vision blurred and dizziness took over, I almost crashed from nausea 3 separate times just 30 minutes in. Luckily I found a gas station with aerosol that made the air just bearable enough to forge on. If it wasn’t for that, I would’ve died, no doubt. The gas was also on empty when I picked it up. If you go to this place, make sure you know what you’re getting yourself into. I will never use uhaul again for the lack of maintenance and cleanliness that the executives let the company get away with. THEYRE RIPPING YOU OFF AND DONT CARE ABOUT YOUR SAFETY! USE SOMEONE ELSE! Oh not to mention they gave me wrong dropped location. ITS A JOKE AND THEY DONT CARE ABOUT YOU THEY JUST WANT YOUR MONEY! I’m just happy to be alive fuck these guys I’ll never use them again. CUBESMART here I come!!!

Shakea B.
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Le client n'a pas laissé de commentaire.

Frederick G.
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Le client n'a pas laissé de commentaire.

Barbara S.
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Le client n'a pas laissé de commentaire.

Donald B.
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Le client n'a pas laissé de commentaire.

Charnelle W.
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Le client n'a pas laissé de commentaire.

Emmett R.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Tony I.
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First acted like my business was a bother to them. Next they gave me wrong info on having a months free storage at the location I dropped off the trailer. Now I had to pay 75 dollars for a storage unit that should have been free for a month.

SAMER A.
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Le client n'a pas laissé de commentaire.

Chris R.
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Le client n'a pas laissé de commentaire.

Andrew L.
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Gas was a little until half but didn’t see anyone to let them know. For the extra 5 bucks decided to fill to half to ensure it was returned at what the documentation showed.

Cortney Q.
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I plan to use this location again for furniture pick up.

Matthew Z.
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Le client n'a pas laissé de commentaire.

Lenzie W.
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They gave me a 10’ truck that said it full but it was not full, it was at 7/8 full.

Joseph O.
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Le client n'a pas laissé de commentaire.

Rodney P.
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I think the gentleman needed help with so many customers but he's very good at what he does Thanks again for your help and support

Donald B.
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Le client n'a pas laissé de commentaire.

Glenn B.
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Le client n'a pas laissé de commentaire.

Matthew E.
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Service was professional and friendly

Richard F.
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Le client n'a pas laissé de commentaire.

mike D.
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Le client n'a pas laissé de commentaire.

John K.
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Le client n'a pas laissé de commentaire.

Edwin B.
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The drop off area was messy but people particular the big guy that handled my turn in outside was Super. Wish I had gotten his name.

Jeevan P.
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Le client n'a pas laissé de commentaire.

Antonia M.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Gabriella R.
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Le client n'a pas laissé de commentaire.

MARION G.
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Le client n'a pas laissé de commentaire.

Norman B.
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Le client n'a pas laissé de commentaire.

Dana D.
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The drop of process was so quick and easy!

Leticia R.
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Le client n'a pas laissé de commentaire.

Jessica O.
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Le client n'a pas laissé de commentaire.

SHARON C.
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Le client n'a pas laissé de commentaire.

carson w. | First Impressions |
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The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

jean f. | Overall Experience |
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They were terrible. Some stuff was damage and missing.

aric w. | Overall Experience |
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I really enjoy renting from u - Haul the general manager is awesome person

Melissa W. | First Impressions |
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My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

charles p. | First Impressions |
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the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p. | Overall Experience |
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Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Ellen I. | First Impressions |
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Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

John A. | Overall Experience |
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The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

JORDAN M. | Overall Experience |
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UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Michael H. | Overall Experience |
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Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Leroy H. | Overall Experience |
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I was pleased with the service..

Keith N. | Overall Experience |
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Disrespect by staff more the 1 time

Michael H. | First Impressions |
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Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Marcus E. | First Impressions |
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Manager on duty at the time was super professional

Barbara A. | Overall Experience |
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Nice job guys!On North Tryon...

Billy C. | First Impressions |
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none

Franke M. | First Impressions |
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No problems whatsoever!!!

Andrea P. | Overall Experience |
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Staff was customer oriented and a pleasure to work with.

Donna H. | Overall Experience |
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Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

LONNELL B. | Overall Experience |
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Thanks Again Vincent for Your Patience and "God" Bless!!

Ashley R. | Réservation |
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I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Jonathan S. | Overall Experience |
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On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jan W. | Overall Experience |
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The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Tara O. | Réservation |
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Very helpful!!

Angela S. | Overall Experience |
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Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Ashley H. | Overall Experience |
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I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Christopher T. | Overall Experience |
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Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rebekah L. | Overall Experience |
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Staff did not go out of their way EVER. Clean, but not friendly.

Denise N. | Overall Experience |
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There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.

Non reviews have been submitted for this location.

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