Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

6275 évaluations

1224 N Tryon St   Charlotte, NC 28206
(@ 16th St)

(704) 379-1414

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 379-1414

1224 N Tryon St
Charlotte, NC 28206
(@ 16th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Make sure customers get a printed receipt instead of just showing the phone/tablet version at checkout! Check trucks at night to ensure customers coming in the morning have adequate supplies. I came early 9am to make sure my truck would be ready at 12pm and still arrived on time with no truck!!! Piss poor

Marlon B. 
Évaluation :
5

Entire staff was kind and professional, enjoyed doing business with them

HARRY C. 
Évaluation :
3

Horrible time trying to do mobile pick up. Waited 30 minutes for CS who could not help. Got there at 8:20 didn't leave till after 9 abs movers where at my house for 45 min waiting on me. Also my original pick up location was changed.

Anna S. 
Évaluation :
2

i was charged for equipment that wasnt on my truck and was told the charges would be removed. they were not removed.

Garrett B. 
Évaluation :
2

Horrible service across the board!

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUIJUAN M. 
Évaluation :
3

They gave me a van that was completely on empty and expected me to drive around adding mileage that I would have to pay for looking for gas during a gas shortage. So I took it back and they gave me a 10 foot truck. I ended up adding additional 10 miles anyway looking for gas before bringing it back. Still wasn't able to find any so I ended up being overcharged for the fuel and mileage. Thankfully, I had taken before and after pictures to show proof of both. I submitted a dispute with the photos but I haven't received a response yet. It's a shame that people are always trying to get over on you trying to get extra money.

CHENISIA R. 
Évaluation :
5

They were very busy with returns on a Saturday morning but the staff were excellent and kept things moving.

Glenn G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rudy l.  |  Premières impressions 
Évaluation :
5

Outstanding job from customer service reception area to place in the trailer on my vehicle and similar experience with return. Keep up the excellent excellent work. This is why I continue to use Uhaul throughout the years.

Galen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
4

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIE R. 
Évaluation :
5

The person that assisted me was helpful, kind, and patient.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH G. 
Évaluation :
5

Vehicle abd service was SAF, RELIABLE and service was professional and courteous THANKS U-HAUL

EUGENE P. 
Évaluation :
4

Great service

SAINT S. 
Évaluation :
5

Always a good experience at this location.

Phillip B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindsay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER M. 
Évaluation :
5

The gentleman who checked in the truck was very professional. Too bad the pick-uo location was not.

PAUL U. 
Évaluation :
5

The two gentlemen who helped us out with getting and returning the truck were awesome. Super friendly and helpful. Would recommend this location to anyone looking to rent a truck.

Carson G. 
Évaluation :
5

Top of the line customer service and equipment

LARRY P. 
Évaluation :
4

Parking was the only issue.

CHELSEA B. 
Évaluation :
5

Nothing. They were all very friendly and helpful, especially the gentleman who help hook up the trailer to my truck. Very pleasant experience.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

viola J. 
Évaluation :
5

I reserved this truck at one location and they changed it to another location then the morning of had to change it to a further location. This caused my movers to charge me an extra hour. Not happy.

MICHELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
3

Did not receive dolly that I paid in advance for

Savannah P. 
Évaluation :
5

N/a

SHARON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARLENE S. 
Évaluation :
4

the mobile app is terrible, it's just a wrapped website and is very slow and glitchy. Also the mobile checkin process needs to be improved, standing in a hot parking lot for 15 minutes "waiting on approval" is not an ideal experience.

Aaron R. 
Évaluation :
2

When you offer to check in the truck don't lie about how much gas was left. I will never use this location again and look forward to directing other people in the area to utilize Penske instead.

Keegan E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Very helpful and professional

Deshanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA S. 
Évaluation :
3

I left my card in the van and cannot get a hold of anyone at the store to grab it and stick into safe.... I've been able to get a hold of someone at corporate twice though. But they cannot help me.

Kathryn B. 
Évaluation :
5

Everything was well in order you can low the price

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
1

The mileage on our truck was off by several hundred miles when we got it, the app wasn't working when I went to change it so the rep assured me he would note it in our file. When we returned it a different rep said we had driven several hundred miles and I explained that we had not and the mileage was off, and the previous rep had not noted it in our file as he said he would. He assured me he then would note it and we wouldn't be charged. The second rep also did not fix it and we were charged an additional 180 $for the mileage. Thankfully we were refunded our difference but it's ridiculous that two different reps had assured us the issue would be resolved and NEITHER of them did anything, which resulted in us being charged almost three times our rental cost. Would recommend more accountability in making sure this doesn't happen, we said when we pulled out that we knew we would have to deal with this later and sure enough we did. It shouldn't be that way.

JONATHAN P. 
Évaluation :
1

Gas tank was not on full when received the truck 10” also waited in line for 45min when i got to the uhaul place at 1224 N Tryon also

BRIANNA S. 
Évaluation :
5

Staff was very friendly and welcoming. They made the drop off as easy as possible even though they were very busy. Gave extra effort!

Steven L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
5

Gentleman got me in and out in less than 60 seconds, to include an emailed receipt.

Reginald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra N. 
Évaluation :
4

Need extra staffing.

LOTHARIO S. 
Évaluation :
5

People and equipment were excellent. Jay was excellent on the return of the trailer.

Bobby T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN F. 
Évaluation :
1

Ya'll need to do something about fixing ya'lls computers because I had half a tank of gas when I picked the truck up and I brought it back with half a tank of gas then ya'll said it was 3 quarters of a tank which was a lie then I got 71 miles one way and ya'll said I went 96 miles and I only went 56 miles so I'm not happy with uhaul right now

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
3

Put the items that I asked for in the uhaul

Nicholas R. 
Évaluation :
5

Staff always friendly and efficient

MARK D. 
Évaluation :
5

I was charged 9 more dollars! I was trying to figure from what?

ANTOINE M. 
Évaluation :
5

Front Desk was professional and proficient. The person hooking up the 6x12 trailer was outstanding - explaining without being condescending. Finally, when I was a few hours late - they gave me a few hours grace. Thank You.

Marc F. 
Évaluation :
5

I have rented from this location many times in the past year and Taheem provides great customer service.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIAANN B. 
Évaluation :
5

The guy who checked is in was awesome! I didn't get his name but he made sure to address everyone in the office and very kindly made sure that unmasked people put a mask on. Everything went very smoothly and the man who checked us out who doesn't typically work on weekends was terrific! Overall so smooth and friendly team! :)

Morgan R. 
Évaluation :
5

I asked for different drop off. Did not get it. Called 800#. No answer. Poor service on this aspect

RAYMOND G. 
Évaluation :
5

Staff was very helpful

John K. 
Évaluation :
1

Was charged for furniture pads that I did not receive. Disputed the charge, but was not refunded.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH H. 
Évaluation :
5

Wish the gas tank would be full at pickup

ROBERT D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TISHA S. 
Évaluation :
5

The staff has been really good this past week. Everyone was nice and fun and on top of it. I used this location multiple times at the end of last year, and it was severely understaffed and took forever.

mehra A. 
Évaluation :
5

Consistent experience

SCOTT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK D. 
Évaluation :
5

I was respected and given all costumes support that I needed . I will come back as soon as possible. Thanks you very much for your help you give me

Swaleho S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Merci

KATIANA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENYA L. 
Évaluation :
4

Overall the experience was very good, however, it could have been excellent. There was one major problem with the Counter Representative, Briana Putney. I have never experienced this level of unprofessionalism. From the minute I entered this location, I could tell she did not want to be at work and there was no effort to provide ANY level of customer service. She made little to no eye contact and spent the majority of the time I was at the counter, holding her head down with both hands on her head like I was and interruption. Clearly, she did not represent UHaul in a favorable manner. She was terrible!! That said, the others I encountered provided superb customer service. While I didn't get the names of both, one gentleman was Kendrick Neely. He was personable, warm and went above and beyond to inform me of the available services.

DAVID I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanika S. 
Évaluation :
2

I was given a truck that was already low on gas. I was charged 30 dollars for refueling a truck that was already mostly empty. I feel ripped off. The service person did not give me an introdiction to the vehicle-- just silently led me to my vehicle, left me, and let me figure it out. There is NOT enough parking. Even worse: there is not enough space to return all of the U-Hauls-- trucks trickled over into the street because 4 vehicles attempted to return themselves at the same time. Overall, I would consider using a different location, if not a different service, in the future.

Amanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAY M. 
Évaluation :
5

Tahim was excellent.

Errol W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racquel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Nothing because this location has the best staff and clean equipment

Karrie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler D. 
Évaluation :
4

Staff at this location is GREAT. Entry & exit is quite difficult and parking is very limited...this is a big safety issue.

CLINTON R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan W. 
Évaluation :
4

A bit inconvenient due to current construction but the staff was extremely helpful. I'm sure once construction is done I'd be able to rate it as excellent.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirby D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
1

Overcharged, discrepancy on pricing and still overcharged after I could prove the discrepancy

Griffin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMETT S. 
Évaluation :
4

Picked up on what looked like a busy morning. The crew was pretty fast and got me out of there. Parking was a bit of a mess but I think that was caused by some construction nearby.

Ryne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUCILLE P.  |  Expérience générale 
Évaluation :
1

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Krystoff H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spenser J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah P.  |  Expérience générale 
Évaluation :
3

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Branden S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william R.  |  Expérience générale 
Évaluation :
4

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Ellen I.  |  Expérience générale 
Évaluation :
5

The manager Taheem was very Pleasant and helpful

michael w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P.  |  Premières impressions 
Évaluation :
1

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Jamison F.  |  Expérience générale 
Évaluation :
5

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

darrin a.  |  Expérience générale 
Évaluation :
5

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

TASHEENA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce H.  |  Expérience générale 
Évaluation :
5

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Kate C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sheylea B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

Thank you!!

Summer B.  |  Expérience générale 
Évaluation :
4

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

ELIZABETH G.  |  Expérience générale 
Évaluation :
5

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Kwame B.  |  Expérience générale 
Évaluation :
2

The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know

carson w.  |  Premières impressions 
Évaluation :
2

They were terrible. Some stuff was damage and missing.

jean f.  |  Expérience générale 
Évaluation :
5

I really enjoy renting from u - Haul the general manager is awesome person

aric w.  |  Expérience générale 
Évaluation :
4

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Melissa W.  |  Premières impressions 
Évaluation :
2

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p.  |  Premières impressions 
Évaluation :
2

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

charles p.  |  Expérience générale 
Évaluation :
5

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Ellen I.  |  Premières impressions 
Évaluation :
2

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

John A.  |  Expérience générale 
Évaluation :
2

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

JORDAN M.  |  Expérience générale 
Évaluation :
1

Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Michael H.  |  Expérience générale 
Évaluation :
4

I was pleased with the service..

Leroy H.  |  Expérience générale 
Évaluation :
4

Disrespect by staff more the 1 time

Keith N.  |  Expérience générale 
Évaluation :
1

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Michael H.  |  Premières impressions 
Évaluation :
5

Manager on duty at the time was super professional

Marcus E.  |  Premières impressions 
Évaluation :
5

Nice job guys!On North Tryon...

Barbara A.  |  Expérience générale 
Évaluation :
2

none

Billy C.  |  Premières impressions 
Évaluation :
5

No problems whatsoever!!!

Franke M.  |  Premières impressions 
Évaluation :
5

Staff was customer oriented and a pleasure to work with.

Andrea P.  |  Expérience générale 
Évaluation :
4

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Donna H.  |  Expérience générale 
Évaluation :
4

Thanks Again Vincent for Your Patience and "God" Bless!!

LONNELL B.  |  Expérience générale 
Évaluation :
4

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Ashley R.  |  Réservation 
Évaluation :
2

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jonathan S.  |  Expérience générale 
Évaluation :
5

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Jan W.  |  Expérience générale 
Évaluation :
5

Very helpful!!

Tara O.  |  Réservation 
Évaluation :
2

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Angela S.  |  Expérience générale 
Évaluation :
3

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Ashley H.  |  Expérience générale 
Évaluation :
3

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Christopher T.  |  Expérience générale 
Évaluation :
3

Staff did not go out of their way EVER. Clean, but not friendly.

Rebekah L.  |  Expérience générale 
Évaluation :
3

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.

Denise N.  |  Expérience générale 
Non reviews have been submitted for this location.

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