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The staff there was amazing and very helpful. I would definitely use them again and recommend them to anyone looking for a storage. They were such great and friendly people
I’ve used several storage facilities, but this UHaul facility is the best by far. The staff was fantastic and always helpful and knowledgeable. The facility is just spotless; no dust at all. I highly recommend this facility.
In my opinion staff went above n beyond to make this horrible time in my life a little better to handle. Ty do much for having an awesome staff!!😁
Lori Hansen, God sent
U Haul facility and staff were always attentive and helpful. Would highly recommend this facility in the future.
Jason is very nice
It's hard to find such excellent service! Thank you so much. Everyone was so helpful, friendly, and patient. Moving is such a stressful experience and you all helped to lighten the load.
It's hard to find such excellent service! Thank you so much. I've already recommended you to several people. Moving is always stressful. You help to lighten the load.
Super friendly employees that made it very easy to complete the move in experience quick and hassle free.
Adrian is excellent and provides top notch customer service.
We love Lori she’s the best 😀
The manager was amazing! She was incredibly helpful and assisted us with getting our long load into the parking area. She went above and beyond for us.
Stuff was excellent and the manager was absolutely fabulous to work with. A great team.
I am a Active Duty Military Service Member. I paid rent and was charged the entire month. I received military orders and my rent was not prorated. I paid storage rent on 4 August 2020 and moved out on 7 August 2020.
Accessible location , excellent customer service
Excellent communication and friendly staff. We’re extremely satisfied with our time here!
Laurie Hansen and her employees were always courteous and helpful. When ever someone speaks about moving, boxes, or storage I recommend U-Haul.
The staff was extremely helpful, professional, and informative. No question was left unanswered. I had called and spoke to Laurie earlier in the day, and when I came in the evening the associate was already informed of my situation. They exhibited excellent communication skills. Thank you guys.
The staff onsite was very helpful.
Great staff
This was the best experience I have had with customer service. The staff was incredible! I recommend doing everything in person because the staff here will take care of you! They made everything less stressful and it was a smoother experience because of the service they provided at a difficult and challenging time.
Facility has good freeway location. Remote for expanding area with great hours of access. Clean. Secure and staff on duty
Very well manage facility. I am very please with all the accommodating solutions during the process of choosing the right unit. Laurie Hansen was extremely helpful.
Young man who assisted me was very polite, professional and helpful.
The agent took lots of time to acquaint me to how the system works, which I really appreciated.
Your staff at this facility was always helpful, courteous, kind. We changed our units many times, due to changing needs. These people never complained or acted frustrated, they just helped us accomplish what we needed. Our experience at your facility was all positive. Thanks to your excellent staff for making a stressful time much better.
Everyone I dealt with yesterday were friendly and helpful. Thank you.
Jason Jones was absolutely stellar in helping me pick out a storage unit and getting everything processed! In fact, its why I came to this location to rent a truck to move my stuff from storage to my new place. Due to this, any time I need storage or moving supplies, I'll come here, and also refer anyone I know in need as well!
Laurie is the best!! She is very helpful and friendly. She made my moving experience much better. Thank you!!!!
Keep the wonderful job thank you for everything .
ms laurie and aj were so awesome they were so understanding and helpful I really do appreciate the uhaul family vaca valley thank you thank thank you Rahsaan allen and family
I loved the facility, so clean, and stuff was very friendly.
Great customer service, very clean units and easy access.
I was impressed on how clean everything was. Front desk staff had some issues checking me out with our truck. Because I called day before to confirm spoke to a lady who assured me your location off the 505.. Somebody failed and put our truck drop off at another location. We requested Vaca Valley 1 way truck. We were told no problem.. Poor youngman at desk want to rip his hair out because obviously someone made a complicated mistake he was doing his best to figure it out. Both desk clerks made several attempts to contact their supervisor no response my checkout after a VERY LONG exhausting day took about 40 minutes. Desk clerks truly needed help nobody was avaliable to help them no phone call back no text response. So kudos to the 2 young desk clerks on Saturday Feb 22 at 6pm.. No kudos to Supervisor your manager skills obviously need some polish. They were frustrated 40 minutes long as I was very tired but I thanked them and was very patient because the issue was NOT their fault. So VacaValley UHaul Managment.. Get your crap together and look after helping your staff with ongoing issues. If your physically not avaliable...your a manager make yourself avaliable via phone call. Thats why your a manager and make extra higher pay. I manage business for a corporation I know the frustration for your employees.. They deserve a raise just for seeing the issue thru without verbally losing their minds. Kudos to both of them I hope I get to see them again upon my 2 week stay at Vaca Valley uhaul...Thank You
Excellent Customer Service, Laurie is indeed a great Manager at Vaca Valley Storage.
The facility was very clean and secured. I like the 24/7 access. I would definitely use this place again if I ever need to store excess possessions.
I found Laurie to be very welcoming and professional in getting me signed up and oriented. The facility is super clean, the carts and elevator handy. I'm very happy I selected this U-Haul location.
Thank you Lori! I will for sure recommend them!
Always friendly, always clean Very fair pricing
Storage facility was clean and well maintained. I definitely felt safe storing my things there. 😊
Good
Clear on instructions, helpful and speedy customer service and very polite. I was recommend from a coworker and I will continue that recommendation to my next coworker.
I am very impressed with Lauri who helped me during this move. She was very friendly helpful and a professional staff. Your facility/storage is very clean Will definitely recommend.
My rental experience went very smoothly. The facility is amazing.
Very helpful!!
staff very helpful
The vacaville location has friendly and helpful employees. The Hawthorne location was horendace. Rude people..VERY UNFRIENDLY, i felt like i was bothering them. They were not at all friendly....
Fast and helpful service, convenient location, new, clean facility.
From the time I stopped in to get a room, they were very helpful. I would definitely use them again. Front desk very nice. I liked the bug traps in he units.
Very Pleased with Staff & Facility. I Will Definitely Use & Refer U-HAUL Storage again. Thank You!
Great crew in the morning to handle pickup.
Excellent service!
Management has been outstanding! Extremely helpful!
Facility was very accommodating !
Awesome services
Mgr Laurie was great very professional thank you
Many available locations.
The staff was very helpful. They tried everything they could to fix an issue that corporate had caused when we first arrived, and provided good information. Nice facility.
I had to go to 3 different locations to finally get my truck, I was assured the worn tire would last, it did not, I was stranded on the roadside for 3 hrs waiting till help showed up.
Very Helpful and Polite..
NEVER have I SEEN or experienced such a Professional, Excellent & Fantastic Facility for my storage needs than this facility. Words can't express how happy I am to be referred here. Jerome is Why.
Excellent customer service.
Great service
Very helpful
Jerome, the manager of this facility was as pleasant and professional as he could be. I enjoyed working with him and can see myself using this facility for all of my future moving/storage needs.
Phenomenal customer service and assistance!!!
They're Awesome! Great to do business with them!
Brice was awesome
The customer service was great, I had no confusion of the processes at this location. Great location, clean, friendly, cool, etc. would recommend to anyone.
Jerome was welcoming, thorough, not rushed, and provided me with excellent customer service that exceeded any of my experiences with storage facilities in the past and the units were very clean & safe
Jerome was a part of that rating was such friendly and Excellent service.
From when we left Everett, WA to our arrival in Vacaville, CA we have had an amazing experience with Uhaul. The staff were very friendly and helpful throughout our travels. Thank you again!
Very clean and easy to access.
Rude people over priced and they lock your stuff up. Good luck storing here
I had a good experience and would suggest this place to everyone.
Jerome was exceptionally helpful. Outstanding customer service.
Great place
Gerome has been so helpful and incredible during this past 6months that we have used this facility.
Good storage place
Didn’t know that you could get a month for free just for renting equipment. Came in very handy since my closing was delayed for 2 weeks & I was able put my stuff in a secure place
Jerome is very helpful. Great experience.
Thanks
Very very clean. Helpful staff, my first time ever storing anything and I was pleasantly surprised and pleased with my experience. Would recommend this facility to everyone.
If I ever need storage this is the place I would come back to! Everything was perfect, I recmend vaca valley u- haul & storage thank you ljw
nice and clean
Professional and. knowledgeable service ..
The manager and staff are kind and understanding people. I would definitely recommend this Facility
It was a pleasure dealing with vaca valley u-haul moving & storage thank you
Very helpful and honest
