Évaluations des clients U-Haul Moving & Storage of Vacaville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Vacaville

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Henry C. le

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Le client n'a pas laissé de commentaire.

Michael Z. le

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Returned the 15’ truck with more fuel than started with. I was told it had half a tank and it only had a little above quarter. I returned the truck with a real half tank of fuel and staff would credit miles or adjust bill to offset extra fuel. Staff had poor customer service and wasn’t flexible.

Jonathan E. le

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No improvement needed! It was great!

Mike M. le

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Le client n'a pas laissé de commentaire.

Rodney C. le

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Great service. Friendly and helpful employees

LAURA R. le

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This experience had no need for improvement!

Gustavo S. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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The cashier that helped us when we picked up the dolly made me feel like an inconvenience. When we were there, there were was flooding in the storage area. Like the storage area that is rented out to people. She was telling another associate about it and was laughing. That made me feel great. I would love if I rented a storage unit and it flooded. When I deploy, I will look into different options for storage than go to this uhaul where the employees think things like that are funny. I would rather have to drive an hour away than use that facilitity.

Dana R. le

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Le client n'a pas laissé de commentaire.

Jettie T. le

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A move that was supposed to be a 6 hour one way delivery, took 2 days! I am thinking about getting legal counsel concerning the danger this truck put me, my family and possible other motorist on the road, in. I also encountered cost I had not expected to incur, as well as the people who helped me with my move.. Clearly this truck was not inspected. I had 2 blowouts (I have pictures) and the engine was nearly depleted of oil (should be in your records), and there was a split in the area of the airbag on the passenger side (also have pictures). This does not deserve any stars but a very close inspection of the facility that allowed this truck to be on the road. Without a doubt, some laws broken and regulations were ignored.

Dana D. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Rob P. le

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Great service from a great team!!!!!!!

BRIAN K. le

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FIX THE A/C UNIT

randy s. le

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At this time, change nothing.

william w. le

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Nothing.

Andrea P. le

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Very friendly and courteous service.

Sergio M. le

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Le client n'a pas laissé de commentaire.

John R. le

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Staff onsite was great and very friendly. Double checked all the tires and air for me on the truck and trailer

Dean S. le

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Le client n'a pas laissé de commentaire.

Darron I. le

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Le client n'a pas laissé de commentaire.

JAMES J. le

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All good with very fast check-in and check-out.

Wilhelmus D. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Leonard T. le

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Great customer service skills for sure at this location ????

Poncho i. le

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Professional and courteous picking up and dropping off. Great crew, great service

William O. le

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Le client n'a pas laissé de commentaire.

David T. le

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Le client n'a pas laissé de commentaire.

Greg M. le

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The first trailer I couldn’t use because the tires were not properly maintained would not hold air. So I had to get another trailer which was not the one I wanted because I wanted to ramp. Recommend better maintenance and upkeep to your equipment before you rent it and waste peoples time

Bob W. le

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Le client n'a pas laissé de commentaire.

Douglas L. le

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Le client n'a pas laissé de commentaire.

Aesel T. le

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great service!

Paul H. le

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Le client n'a pas laissé de commentaire.

Linda M. le

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When I booked online, I requested 24 hours. After picking up and reviewing the contract, I saw that I was only given 6 hours. When I called to straighten this out, I was on the phone for 49.5 minutes. I was passed to 2 different people and on hold 42 minutes. The wait times are way too long.

Steven W. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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The phone service here is terrible. I called 5 times and only got through to a person once within about 10-15 minutes of waiting. I also have additional charges to my account without an email or explanation. I will be disputing these extra charges unless someone from Uhual contacts me to resolve the situation.

Scott S. le

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First time at this location. Got there around 6:30 pm the woman working there was busy with other customers, she got to me quickly and I was out of there in less than 15 minutes. The location was clean and organized. Will come back and tell friends. Thanks

Baxter T. le

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The staff members were very nice and professional. When we picked up the trailer and dropped it off, everything went smooth. We highly recommend this place to everyone. Thanks Anthony!!

Denise L. le

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Make sure equipment isnt crap. The tire bridle ratchets were very dry and hard to use. The landing gear was also very dry and hard to turn. Both need to be lubed. Trailer had clods of dirt on it from the last customer.

Steven P. le

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Le client n'a pas laissé de commentaire.

JENNIFER T. le

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Great service

Sharon H. le

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They charged me for furniture pads which I did not use and also accused us of using a dolly that came with the truck that snapped loose from the holder. I will never rent from U-Haul again. And the guy we turned the truck in to practically accused us of lying!!

JOANN K. le

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Le client n'a pas laissé de commentaire.

Domo T. le

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Le client n'a pas laissé de commentaire.

brandy l. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Nothing

VALERY B. le

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There are the best

Thomas N. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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Le client n'a pas laissé de commentaire.

harold c. le

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Le client n'a pas laissé de commentaire.

David D. le

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Nothing, service was great. Will utilize in the future.

ARTURO J. le

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Le client n'a pas laissé de commentaire.

Desiree G. le

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Hands down best customer service!

Sean B. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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Le client n'a pas laissé de commentaire.

Ryan c. le

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Le client n'a pas laissé de commentaire.

JAMES J. le

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Le client n'a pas laissé de commentaire.

Manuel H. le

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The manager who helped me was an outstanding person providing the best service always can't say thank you enough for all the times I was in need and she was helpful in providing above and beyond professional service

David C. le

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Le client n'a pas laissé de commentaire.

Dana S. le

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Le client n'a pas laissé de commentaire.

Allison J. le

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Le client n'a pas laissé de commentaire.

Tenari K T. le

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I only wish the 6x12 had a jack to help take the trailer off my hitch. I have a medical problem and I can't lift over 30 lbs and I was pushing my luck by hooking & unhooking the trailer. Thats the only problem I had. Tenari Tuatagaloa

Chris S. le

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I was in and out fast and thestaff was helpful and courteous

RONALD V. le

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Le client n'a pas laissé de commentaire.

May Flor U. le

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Le client n'a pas laissé de commentaire.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Marcos Z. le

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Jayleen Lopez was amazing and fast on getting our trucks ready!! Her customer Service was on point. The young lady in the office sorry didnt get her name was also on point in customer service.

Dennis T. le

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They were fast to process out and in the return

john c. le

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Le client n'a pas laissé de commentaire.

MICHAEL A. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Alicia B. le

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Le client n'a pas laissé de commentaire.

Benjamin G. le

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Hire more help on the weekends

Timothy L. le

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Le client n'a pas laissé de commentaire.

chris o. le

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Thanks for the trailer rental! Helpful employees!

LUIS H. le

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Discount coupons

Dennis T. le

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Loire was wonderful Very accommodating when I asked to exchange small to a bigger trailer after I left the yard. Exchange was seamless Thank you

DOUG H. le

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Smooth process and nice customer service

Sergio J. le

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Le client n'a pas laissé de commentaire.

wade c. le

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Le client n'a pas laissé de commentaire.

Kendra J. le

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Le client n'a pas laissé de commentaire.

ALLEN L. le

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Le client n'a pas laissé de commentaire.

veronica w. le

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It went very smoothly. thank you

Aesel T. le

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Thank you Nancy for all your help. Excellent service!

Raymand D. le

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Great place for rentals. Helpful staff! Have patience they are very popular!

Eric L. le

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Le client n'a pas laissé de commentaire.

Gabriella M. le

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Make sure the reservations aren’t given away.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Roseanna W. le

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Great customer service.

Tim B. le

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Nothing. I like the streamlined/smartphone app. Turning in the equipment was super fast.

tina j. le

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The young lady at the counter was very efficient and attentive to me when I rented the truck. She was multitasking and smiling and making us feel very welcome. She ran the counter like a pro. When we returned the truck, the same young lady met us at the car with our statement ..she was very polite.

Lonnie W. le

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Unable to pick up trailer on the "guaranteed " date. No help or sense of urgency from pick up location.

Angela T. le

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Le client n'a pas laissé de commentaire.

Adelia w. le

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So I put about $10 over in gas when returning the truck and was bluntly told no credit or refund, but then charged me $3+ for going over in mileage. You guys need to take better care of your customers, without being so "black and white". DISAPPOINTED.

Jon H. le

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The new 20foot truck works great especially up and over mountains.

Jhonatan A. le

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Great staff

MIKE H. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Le client n'a pas laissé de commentaire.

Lionel A. le

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Le client n'a pas laissé de commentaire.

pedro g. le

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Le client n'a pas laissé de commentaire.

Nytasia C. le

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Customer service was great. I had Tried to reach the office serval times becuase the truck was pulling very bad. I had To pull over A few times becuase it kept pulling really bad. I was Driving 45 mph. Only to keep it from pulling. I wanted Some of my money back becuase that was too dangerous to drive.

JONATHAN E. le

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Nothing

ricky l. le

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none

Stephen R. le

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The app that is sent to your phone showing pictures of your rental and possible prior damages areas does not work well and is time limited. So take pictures of questionable areas for your own records before you leave with your rental.

Heather F. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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The staff was very friendly and professional. They provided excellent customer service.

Roderick H. le

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Le client n'a pas laissé de commentaire.

Kenny w. le

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Le client n'a pas laissé de commentaire.

Walt R. le

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It will take a while before I recommend this location. An appointment was made, the person who made it did not ask if I wanted an open or a closed trailer. A closed trailer was reserved. When I arrived, they told me the trailer was not available. They sent me to Fairfield. I was told it was not available there, but another one would be substituted. They asked for two phone numbers, I only have one. They refused to rent a trailer to me. I called the owner, he fixed the issue. When I went back to Vacaville, they were very accommodating. I will use the Vacaville location again. But this is not the first time this has happened to me over the years at U-Haul. I believe these problems stem from training issues. The young man who hooked up my trailer just got hired. He did a good job and I tipped him- attitude is everything!

John W. le

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The uncertainty created around the policy of..."We'll call you the day before your rental and tell you where to pick it up." is frustrating. I was told that I may have to travel 30 miles to get it...they didn't know. I understand from a utilization perspective but moving and coordinating efforts is hard enough without potential last day changes.

Lisa H. le

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he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

Kim L. le

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Le client n'a pas laissé de commentaire.

Johanna Dee C. le

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Le client n'a pas laissé de commentaire.

Kristine N. le

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You guys are awesome! My truck has been in the shop. I needed some wheels just to get around town. Easter weekend no rentals available. I felt so clever calling you guys!! So easy so inexpensive!! I told everyone!! Thank you

Manuel V. le

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Wow this team where amazing the GM helpful fast friendly and great customer service.Thank you for all your help.

Kathleen S. le

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Employees were very helpful and knowledgeable. Great customer service.

Orlando W. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Le client n'a pas laissé de commentaire.

James F. le

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Wonderful staff on board at this location - they go the extra mile to explain everything and even hint at ways to make our moving experience less taxing. Very pleased with this move - everything went smoothly!! Hope we don't have to move again soon, but I would definitely rent from this location again!! Thank you

Doug Z. le

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Le client n'a pas laissé de commentaire.

RICHARD B. le

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The U haul female employee that hooked the trailer and went through the safety checklist was extraordinary. She was polite and seemed genuinely concerned that I had a wonderful experience with the trailer.She was also the same attendant that checked me in. As a consumer it was a very refreshing experience.

Dustin D. le

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I’ve done business at this location several times and the staff is always friendly and helpful. The equipment is always clean and fully functional. Top notch!

Colleen W. le

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Le client n'a pas laissé de commentaire.

RICHARD J. le

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Staff was very helpful

mitch b. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

Lionel A. le

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They're awesome to work with, very nice and attentive! Thx

Cliff S. le

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Le client n'a pas laissé de commentaire.

Rick J. le

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Professional

Gregory H. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Le client n'a pas laissé de commentaire.

james c. le

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I was stopped on the road, as the trailer didn’t have a license plate. I don’t know if it fell off (the mount looked damaged), was stolen, or was never on when I picked it up. Apart from that it performed well.

sebastien r. le

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Everything was perfect. The issue I had at midnight when I returned the van (I had the van until 7am the next day), is that I couldn’t share my location with the uhaul website. I texted and got a number to call. I was happy to talk to a uhaul rep at midnight on the phone. The problem was solved. I juste dropped off the keys. Good experience but the website/app should be way more user Friendly. Great customer service scheduling pick up, then getting the fan both on site and then over the phone when returning vehicle.

Sharlene K. le

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Very friendly and professional. Smooth transaction in comparison to my recent experience with the Vallejo store.

Edward M. le

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Le client n'a pas laissé de commentaire.

dojie g. le

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Le client n'a pas laissé de commentaire.

debbie w. le

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Exceptional customer service and experience.

Dick M. le

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your phone service is terrible and needs to change

John R. le

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Le client n'a pas laissé de commentaire.

Markus M. le

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Le client n'a pas laissé de commentaire.

Wayne A. le

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extreme safety concern- I bought a ball and hitch 2". This site assembled. It was assembled wrong and the nut came loose. It I had not noticed the trailer would have come off. The nylon bushing was placed on top of hitch.

James M. le

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Great service

Armando B. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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More people to take your order. The wait is to long

Manuel H. le

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Le client n'a pas laissé de commentaire.

Erica T. le

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All of the employees were very nice and helpful throughout the entire process. They made my very stressful move an ease! From the second I walked in to the second I walked out I was greeted with a smile. I’d like to thank everyone who assisted me. I will definitely recommend!

ALBERT V. le

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Le client n'a pas laissé de commentaire.

Isabel C. le

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Le client n'a pas laissé de commentaire.

ZACHARY F. le

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The Small Town Vacaville, Ca location sent me a quote for the 8”x5” that was no good. After I recurved the quote by email, I trusted this location will have the trailer I need. I called them a few days later to reconfirm. Again, they said it will b there on 29 mar. That morning I called them and they said it’s not there but was moved to another location, they had me on a three way conversation with your dispatch. Dispatch said another the monte vista Vacaville location has two. They held one per phone conversation, I drove straight there to rent it. But found out they had none. The store supervisor and I called dispatch to ask about what happened, there was no record of me requesting a trailer for the day. The person over the phone talked to me like I was stupid for trusting the quote. I did not know there was a difference between a quote and reservation. I got very very upset with the person over the phone for talking sarcastic to me. Shortly after the branch manager had walked into the location and got me a trailer a few hours later. I put me four hours back and I was upset.

BARBARA P. le

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Le client n'a pas laissé de commentaire.

Leroy K. le

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0

Sean F. le

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The woman who got me my van was very helpful and knowledgeable. The process was quick and i was ready to go in less than 10 minutes. I will definitely go back to the Uhaul on Monte Vista in Vacaville when i need to move again

Richard B. le

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The gentleman that hooked up my cargo trailer is a excellent asset to your buisness. His friendliness, energy and courtesy was outstanding. Richard Bonomo

craig m. le

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Make trucks ride smoother not good for fragile items.

Robert S. le

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Le client n'a pas laissé de commentaire.

virginia q. le

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Le client n'a pas laissé de commentaire.

Reggie S. le

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When I rent I always come to Vacaville because they have excellent customer service and with online after-hour returns it is an added convenience.

Bill L. le

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Le client n'a pas laissé de commentaire.

Shameana T. le

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Staff was great!!

Robert H. le

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I had some questions about my cars OEM hitch and they looked up alternatives you offer. Good customer service. Thanks.

Elizabeth H. le

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We picked up and deop off on Monte Vista Ave in Vacaville. Was given excellent service. Not Manteca.

MICHAEL S. le

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Very disappointed with my Customer service representative. I have rented from this location many, many times over the last 5 years; most recently, about 3 weeks ago. She demanded that I give her a second phone number besides my cell phone that they had on file. I told her I don't have a second phone number. She said I had to provide one or I would not be able to rent the truck. Really? I told her that all the times I've rented from this location in the past, I've never been required to provide 2 contact numbers...most recently as 3 weeks ago. She said her manager wants 2 phone number contacts. Since when, not 3 weeks ago? If the manager would have been there, I would have asked to speak to her directly about this new "requirement." She asked me to put my wife's number. How does she know I'm married? What if I'm gay? I was deeply offended by this request! This is none of her business! I made up a bogus phone number just to satisfy this customer service rep...she got a 2nd phone number (that was bogus) and then she processed my rental contract. I tried to be honest and tell her I don't have a 2nd phone number, i.e. a land line, but this was unacceptable. Most people nowadays no longer have landlines or 2 phone numbers. I have a track record of many years and many rentals, and none of my information has changed over the years. If requesting 2 phone numbers is going to continue to be the case, either I'll continue to make up phony phone numbers, or I'll just go to another truck rental vendor in town. Stop being assholes to consistent customers who have always paid the bill and never shafted U-haul! Good thing you don't have a monopoly in this town and that we have other choices!

john s. le

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Le client n'a pas laissé de commentaire.

Jeanie L. le

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Le client n'a pas laissé de commentaire.

Whitney L. le

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Truck I’d reserved was given away before my 9:00 am reservation time/arrival. Was given a larger truck at same rate. The UHaul website was a gawd-awful experience. Could not check out my truck on line, it kept freezing, and when trying to record previous damage on the truck I was given, the site would freeze, timeout, or crash. Tried for 30 minutes before giving up and having an employee assist in manually recording damage. Employee inside also had computer issues, significantly delaying checkout. Return was a breeze.

GLENDA B. le

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Excellent customer service!

Kevin H. le

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Le client n'a pas laissé de commentaire.

Domo T. le

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Continue to keep up the good work and to keep providing excellent customer service. Thank you.

angelica v. le

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Le client n'a pas laissé de commentaire.

Pedro P. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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All personal we’re excellent. Recieving photos never worked. No internet access to receive or send photos. I would rather deal with people in person than doing all the photos and uploads. Only for computer savvy customers.

John M. le

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Le client n'a pas laissé de commentaire.

Wendy H. le

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Great customer service. Helpful, very friendly and knowledgeable

Colton H. le

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Don’t charge for mileage! Especially around town! Other than that, good experience.

MATTHEW N. le

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I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

shanece s. le

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THANKS FOR MAKING MY MOVE EFFORTLESSLY EASY!

Paul W. le

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Le client n'a pas laissé de commentaire.

Carl E. le

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Le client n'a pas laissé de commentaire.

Jose B. le

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People are great but need one more person when it gets busy in am.

MIKE B. le

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Le client n'a pas laissé de commentaire.

jeanette m. le

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Le client n'a pas laissé de commentaire.

IVAN L. le

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Great staff

Michael S. le

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When picked up, the group of employees was fine. When returning, a different group who missed the mark for customer service.

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

Denise A. le

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Le client n'a pas laissé de commentaire.

Michaela L. le

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Le client n'a pas laissé de commentaire.

Phillip R. le

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Le client n'a pas laissé de commentaire.

Dave W. le

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Le client n'a pas laissé de commentaire.

Arthur L. le

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I was able to pick up and drop off without a lot of trouble, employees were friendly and helpfull!

Ferdinand G. le

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Le client n'a pas laissé de commentaire.

Bud S. le

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Le client n'a pas laissé de commentaire.

Tonisha W. le

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Le client n'a pas laissé de commentaire.

John S. le

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Excellent customer service. I would recommend uhaul availability at Customers request. Planning is everything, but in reality people need help at different times frames. A uhaul Ávailable garenteed at any time would increase revenue and customer satisfaction. Locations should determine customers needs and plan available equipment accordingly by historic needs. I bet there’s enough to create a report of no trucks available when customers call in which are lost sales....

Patricia F. le

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Le client n'a pas laissé de commentaire.

Tom H. le

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I had a very pleasant experience throughout my rental transaction.

Charles F. le

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Slow service. Waited while other customers were serviced who had come in after us. No knowledge of how to hook up the car dolly. Had to call for help.

Diana E. le

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Le client n'a pas laissé de commentaire.

Rehema S. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Ana S. le

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All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Douglas B. le

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Le client n'a pas laissé de commentaire.

Ellen S. le

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Staff made drop off super easy after a very long day. Thanks!

Dina N. le

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Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Bob M. le

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Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

GEORGE A. le

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Very professional staff

Donna Z. le

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I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

MARI H. le

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I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Dwayne W. le

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The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Sasha J. le

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Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

richard m. le

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very helpful

ZABRINA A. le

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Climate controlled units; courtesy moving carts available; and great customer service.

Julio M. le

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They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Kirk P. le

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Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

DIOR G. le

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When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Roslyn H. le

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It was fine

Richard C. le

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Very pleasant and helpful staff

MANDISA M. le

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The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Alisson A. le

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The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Diane B. le

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>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Melissa M. le

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The staff was quite pleasant and expressed a genuine desire to be helpful.

Maria M. le

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The staff at the Vacaville location are very helpful and friendly.

Bette F. le

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Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

MATTHEW N. le

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Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

VERONICA G. le

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Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

ALFONSO G. le

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Get rid of the crack heads that go in and out of the storage units!

David B. le

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I work off hours and it would have been nice to have access late at night

Sandra D. le

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Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.

SHAVON D. le

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My experience was great!