Évaluations des clients U-Haul Moving & Storage of Verde Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Verde Valley

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Gleason L. le

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OUTSTANDING, EFFICIENT, and FRIENDLY SERVICE. Clean and well serviced equipment delivered ONTIME as Promised. Clean facilities, and an Impressive Knowledgeable Staff. KUDOS to an outstanding team. Thank You for your help.

Victoria O. le

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I have dealt with this location for several years. I’m happy Now I see it being well run and am happy to report a very good experience. Thanks for making my move easy.

Denise S. le

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Le client n'a pas laissé de commentaire.

LISA S. le

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Linda was great!

Pedro G. le

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Le client n'a pas laissé de commentaire.

THOMAS B. le

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The agent was very helpful and accommodating. She certainly is a hard worker and gets things done professionally.

Rodolfo G. le

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Keep up the good work

Nicole S. le

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Only issue I had was after hours return was not working correctly, even though my location was on it kept telling me there was an error.

Juergen K. le

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You guys have excellent customer service!

Theresa K. le

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Thomas at the counter was great - pleasant, super helpful, and competent (so was the woman that checked me in when I returned the van although I don't know her name.) The location is squeaky clean, easy to access. The only ENORMOUS issue is this....the U-Haul vans automatically lock when you get out of the van - which means the likelihood of leaving your keys, purse, phone, etc. in the van when it locks is high - and that's what happened to me (in fact TWICE now.) So my feedback is that ) they shouldn't have self locking doors - what if I had a baby or dog in there?! and b) they should tell you that the doors lock automatically when you rent. And most importantly give the folks at the location a gosh darn extra key to the van! They would have driven it to me and it would have taken 20 minutes for me to get back in the van, rather than 3 hours.

Joel C. le

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Le client n'a pas laissé de commentaire.

william T. le

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The manager was great and made up for other shortfalls. New office systems proved to be problematic...15 minutes to log in, hit or miss in printing contracts, etc.

Beth R. le

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Great people. Got just what I needed at a good price. Will use again.

Sharon S. le

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I would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!

James M. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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Le client n'a pas laissé de commentaire.

Pam W. le

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Staff was very helpful and friendly!

Nadine M. le

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Sandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!

Jodi E. le

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Thank you!!!

Mitchell T. le

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Don’t mKe someone drive 60 miles to get a fucking uhaul I was supposed to get one in flagstaff until you guys made me go to cottonwood because you over rented in flagstaff. I had to pay an extra $50 in gas because of it so fuuuuuuuck youuuuuuuu uhaul you fucking suck But the cottonwood customer service was amazing and made me feel better about it

RAYMOND B. le

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Le client n'a pas laissé de commentaire.

Dorothy B. le

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The customer service was great at the Cottonwood,AZ location. The lady who worked there on 8/7/19 was handled my rental perfectly. She was knowledgeable, thorough, kind, and even had a sense of humor. I don't think there was any way to improve on the service she provided.

DONNA M. le

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The lady who helped me, on the phone and in person, was very helpful and courteous. She explained my options, and reviewed everything with me about the rental and policies. Upon return of the van the return process was quick and easy. Thank you for GREAT customer service!

Becky & Gordon M. le

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We have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.

John C. le

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Moving advice and one stop shop for moving needs was wonderful.

Michael F. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

jay W. le

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First stop at location on Camino Real refused to take our car dolly and did NOTHING to help us locate an accommodating UHaul in the area. Very rude older man.

Tobias Hutchens B. le

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Price for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.

Tobias H. le

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The truck comes with a hand dolly and moving blankets, you are informed when you show up to take the truck that if you break the zipties and use the hand dolly or moving blankets you will be charged for them. I asked the employee to remove them because I would not be needing them for my move and that they would be taking up space in the truck I was renting and would in fact make it more difficult to load and unload the truck as they were strapped to the right hand side wall by the roll-top door. The employee told me they couldn't remove them because "As soon as you break the zipties I would automatically be charged". Just know if you rent a uhaul truck that mine came with extra crap that I didn't need or want and was not told about until I came to take possession of the truck. It was an extra pain to have to load and unload the truck without knocking into the hand dolly and the moving blanket bag. The hand dolly and blanket bag could have been removed and put back in when I came to return the truck as this was a round-trip rental. Dissatisfied with the service I received at this location.

Todd L. le

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They do a great job there . I will use them again if I ever need a storage .

Eric H. le

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The service was adequate, but certainly not above average. I would encourage a more professional approach to conducting business.

JUAN R. le

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Le client n'a pas laissé de commentaire.

Adam R. le

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Le client n'a pas laissé de commentaire.

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

Rae P. le

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Very friendly place.

Jennifer W. le

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The lady and gentleman who run this are super nice and helpful people it was a pleasure doing business there. The only reason it’s not excellent is it could use secured access.

Todd L. le

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Nice place to do business with.

Nathan & Jena A. le

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The manager Sandy was awesome and had the best customer service. And the other employees were awesome to.

joshua S. le

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Everybody everybody on the staff was very professional, very helpful and their customer service was outstanding! This location is the only bright spot of my rental experience. The fact that I don't live in Cottonwood or will be there for any reason I can assure you I will never use Uhaul again!

Jake J. le

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Le client n'a pas laissé de commentaire.

Teri K. le

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Le client n'a pas laissé de commentaire.

JUDSON B. le

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Nice people!

Ed C. le

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Great customer service!

Tobias Hutchens B. le

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Friendly staff, nice clean and secure facility. Would recommend to others!

Glenda L. le

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All went well!

CAMERON E. le

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The local staff were fine, but U-Haul corporate now makes the renting experience a hassle. Calling a friend or relative to see if they know me? Get real! I'll do my local rentals from a small/local equipment rental place from now on.

John S. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

Larry T. le

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Le client n'a pas laissé de commentaire.

CAROLE R. le

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Very Friendly. Was clean.

Kathleen B. le

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Le client n'a pas laissé de commentaire.

MARY D. le

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Le client n'a pas laissé de commentaire.

Sonia S. le

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Le client n'a pas laissé de commentaire.

DENNIS K. le

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Le client n'a pas laissé de commentaire.

GUNTER Z. le

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Nothing good customer service is all I got

lezlie E. le

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Computer was not up when I brought back the Vehicle, so just wrote info down. Hopefully I will not get charged any more than quoted amt.

ROMAN L. le

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Le client n'a pas laissé de commentaire.

Patricia Garland L. le

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Springfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.

Beverly H. le

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Le client n'a pas laissé de commentaire.

Janette & Daryl C. le

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Very accommodating and courteous.

Eric E. le

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The ladies there really run a tight ship. Their professionalism was greatly appreciated.

Gayle J. le

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,,,,,

Susan B. le

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While I had done all the pre-registration online, pickup still was somewhat slow. That said, the staff was very friendly and the vehicle was impeccably clean.

Monika L. le

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The equipment was clean and well maintained, the check in was structured, the instructions about the vehicle very clear and helpful. I would not go back there next time, because they didn't reimburse me for the additional gas I put in. I got the car with a tank that was 3/4 full, which was recorded at check in. I brought it back full, which was recorded at check out, still they couldn't reimburse me because of the missing gas receipt - rip off!

Mary L. le

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Le client n'a pas laissé de commentaire.

ROMAN L. le

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Le client n'a pas laissé de commentaire.

IRA T. le

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Le client n'a pas laissé de commentaire.

sharon D. le

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Le client n'a pas laissé de commentaire.

Jan B. le

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Le client n'a pas laissé de commentaire.

ROBERT B. le

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truck was very clean staff very helpful live in cottonwood az 86326 this is a good location for me to use

Carol D. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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I had used the other Cottonwood location before (AZ Postal on 6th St)....3 times, and everytime hoping that I would finally have a good experience, but each time the owner got nastier, more surly and less professional, and as the boss goes, so did his employees. As an Op's Mgr for a multi-billion dollar corp in my working days, I recognize corporate quality, or the lack thereof. THIS location was FANTASTIC! I forget the young girls name, and the young man's, however they were both people I would hire in a snap! Professional, cheerful, and explained every detail during the process. PERFECT!

George L. le

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They had everything that I needed for my move . plastic ,locks,they have it all

Garrett L. le

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The customer service was absolutely exceptional! Every person we interacted with was extremely friendly, helpful, and very professional. I was immensely surprised and delighted with the entire experience from start to finish!

Karen Broman J. le

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Nicole & Sandi were both absolutely lovely to work with. Keep it up!!!

Michael R. le

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Le client n'a pas laissé de commentaire.

Howard & Naomi R. le

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Very Friendly staff.

Jeffrey K. le

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My unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.

Karen B. le

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Sandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.

Nelson C. le

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Excellences all the way through, from facilities to staff!

Susan S. le

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Le client n'a pas laissé de commentaire.

Gleason L. le

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Always a pleasure. Thank you.

dave P. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Daniel & Mira C. le

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We were very pleased that Uhall was willing to help us out after our place fell through. Thanks

Jacqueline or Leena A. le

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Sandi was superb in helping me get the move-out done, so kind and patient, too, U-Haul is lucky to have her. Have a great summer!

Julie Larsen R. le

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The staff is friendly, courteous, and professional.

Nicole S. le

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The payment screen was being a bit wonky, but otherwise the service is fantabulous! I think 18.95 for a trailer is pretty awesome and for how much space there is in the 5x8 trailer it worked out great for everything i had to move! 10/10 would totally rent again!

Wayne F. le

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Le client n'a pas laissé de commentaire.

Alan N. le

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Le client n'a pas laissé de commentaire.

Gleason L. le

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A very efficient operation. A well oiled machine. Good customer service. Thank you!

Michael C. le

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Le client n'a pas laissé de commentaire.

Jim F. le

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I really appreciated the service I had received at U-Haul, the Managment was very polite and helpful. Thank you for being there for your community...

le

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Le client n'a pas laissé de commentaire.

Jamie R. le

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Le client n'a pas laissé de commentaire.

Julie L. le

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Le client n'a pas laissé de commentaire.

Jeffrey G. le

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Le client n'a pas laissé de commentaire.

Larry K. le

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Great customer service

Cathy F. le

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Le client n'a pas laissé de commentaire.

Linda V. le

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Le client n'a pas laissé de commentaire.

Karla A. le

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Le client n'a pas laissé de commentaire.

Sarah L. le

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I have been renting a storage facility from them as well as the Cargo Van more than a few times this week. Everyone there including Sandy, and Nicole are just an absolute pleasure to see. I love the customer service, the ease of access of it as well as a perfect location. They have made my moving process smooth and minimulized the stress of moving for me and my husband Mitchell. Thank you so much! I wouldn't go to any other storage facility in cottonwood or use any other uhaul in this county. You guys are amazing and make it fun! These guys deserve a raise and an all inclusive vacation! Hah thanks so much. I will be seeing you soon.

Lou S. le

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Very satisfied with my rental.

Denny T. le

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Le client n'a pas laissé de commentaire.

William B. le

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Very helpful-

Brittany B. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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On line pre check in form made pickup real easy (less than 5 minutes).

ROMN P. le

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Great Truck, Clean and Bright

Kevin M. le

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Le client n'a pas laissé de commentaire.

FRANK S. le

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Great experience! Fast check in. Fast check out. Nice equipment. Will use location again and recommend.

Tracey M. le

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Le client n'a pas laissé de commentaire.

JAYNE Z. le

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I have a corporate account. I had a corporate reservation. I was mislead during the transaction, I even called an spoke with the manager(Sandi) and she knowingly lied to me about my transaction. I will not use this location again.

LYDIA H. le

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they are very nice. they help me load the my car. I will go back to this Uhaul when I need moving boxes.

Jeffrey G. le

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I was told to fill the tank after I was done using the van. I drove 29 miles and filled the tank as instructed. It took 4.4 gallons of gas, about $10 to top off the tank. That is 6.5 miles per gallon on a new van. That doesn't make any sense. Obviously, the tank was not entirely filled by the previous customer, or they filled it and then drove 40 miles or so. The manager did say the van should be getting around 15 miles per gallon when I inquired. I did not like this aspect of the rental process. I was honest and topped off the tank as instructed, but it should only have used 2 gallons of gas, not 4.4. It ended up being only a $5 over charge, but there shouldn't have been any reason I was penalized for the previous customer.

Lawrence M. le

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Le client n'a pas laissé de commentaire.

ALICE H. le

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This was just a quick move out of storage space to home, only had very few items. The cargo van was perfect, ran great, rental and check in was very quick and easy. My only issue is they charged my card $80 right off the bat, said it was in case l didn't return the van. I'm sorry uhaul, but $80 won't in any way cover you for a missing van. The other part is, my rental took not much more than an hour and only eight miles, and cost just barely half of the $80, but l won't receive my refund of the balance for maybe five days. You took my money immediately, you should refund it immediately. End of story.

Carol W. le

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Nice doing business with this company! Thank you!

Elizabeth R. le

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Sandi LaPrade, the manager, is the best! U-Haul overall is wonderful to work with, offers great prices, and is as pleasant as can be. Sandi is outstandingly attentive, and the facility is very well run and maintained. Thank you.

Gleason L. le

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OUTSTANDING!! Thank You!!

Melody B. le

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Le client n'a pas laissé de commentaire.

fred D. le

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Over all, manager and her trainee were very helpful. Although the area did not have the U-haul equipment that I wanted, she managed to come up with an excellent alternative. All was done quickly coming and going. Although I have excellent U-haul options in our area, this has become my favorite.

Robert M. le

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Le client n'a pas laissé de commentaire.

SCOTT H. le

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Seems like the "uhaul" computer system needs an upgrade.