Customer Reviews for U-Haul Moving & Storage of Versailles

401 évaluations

501 Marsailles Rd   Versailles, KY 40383

(859) 251-6381

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(859) 251-6381

501 Marsailles Rd
Versailles, KY 40383

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The customer service rep at the store was extremely friendly and helpful!

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC P. 
Évaluation :
5

Very professional, fast, and thorough staff! Merci.

OTIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Gentleman in charge was very friendly and helpful. He is a keeper. Don't lose him.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Everything was satisfactory

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN P. 
Évaluation :
4

Parking lot was dark and parking spots were not marked…other than that, all other areas/ components were very easy and above expectation.

Byron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Justin was great, fast service

BERNARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY B. 
Évaluation :
5

Truck has loose steering and noisy brakes Customer service was the best!!!

JEFFREY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE W. 
Évaluation :
4

A covered area out front where trucks are parked for inspection upon return would be nice. It was pouring rain when I got there and both I and the employee working got soaked as I was getting personal items out of the truck and as he was checking the truck back in. Other than that, the location and rental was fine.

Kendall C. 
Évaluation :
3

Do not lie to customers. When you say you have equipment - make sure it is available or comp the client for the cost while providing another vehicle ASAP. The manager had a decent truck in the lot but would not release it as he said it was for local use. IT was there when we drove by with the vehicle with the broken seatbelt.

Steven D. 
Évaluation :
5

Many trucks available, easy to park, right off of a major road

Glenn P. 
Évaluation :
5

This is the second time we're rented a truck from U-Haul Moving and Storage in Versailles. They make it easy and drama-free. Clean and well-maintained trucks both times. i recommend them highly!

ROBERT D. 
Évaluation :
5

Justin went out of the way to attach and return the trailer. Checked the car/trailer connection for turn and stop signals. Very helpful!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
3

Truck was just okay. Had kind of a high pitched whine type noise coming from somewhere. Seemed to run okay though.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
4

It seemed like one employee was running the entire place, so picking up and dropping off took a little longer than I would have liked, though he did a good job for being alone.

Kendall C. 
Évaluation :
2

I have had an issue at this location the last three years but they are the closet available one to my location so I continue to be tortured. Got there before they opened planning to check in online. Of course have problems with the online (not the store's fault). Finally get that figured out and open the key lock box and THERE IS NO KEY!! Are you kidding! Soooo not surprised. Check in literally took at least 30-40 minutes. This location screws things up every single year (I go to an event every year). Thankfully we called the help line and I guess they got ahold of whoever was in the closed building as he brought out the key. Truck was FILTHY. Like hello we are in a pandemic but even if not I guess there just isn't enough help for things to be cleaned in between customers like the old days. Thankfully we had clorox wipes just to get the grime off the seats but it was filthy still none the less. I have to use them to return from my event in ten days so we will see what disaster they can throw at us this year. Last year their computers were down and they told my pick up person SORRY we can't rent out any trucks since our computers are down and he had to scramble to another location (even though we had a reservation). The year before it was SORRY we don't have a truck even though you have a reservation. They managed to scrounge one up as he sat in the parking lot trying to figure out what the hell to do. So please get some help to this location stat. Located on Marsailles Road, Versailles, ky. They had enough money to buy the entire shopping center yet can't manage to hire enough or good enough help to run it correctly. The guy that helped us this year was very nice, his name was Jonah. Last year and year prior was another story.

Heather M. 
Évaluation :
5

Consistent excellent service and fair rates. Fortement recommandé!

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
5

Ordering UHAUL from the website to much confusion and I will not ever do again. I ordered a truck pickup at Springfield, KY with my email confirming it. The day of I was told to pick it up at Elizabethtown, KY it was completely out of my way with limited among of money. A friend helped out in getting the truck in Versailles, KY!!!!

TIFFANY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Nothing. No changes needed. Exceptional service received.

LONDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE W. 
Évaluation :
1

We were charged for 185 miles and should have been charged no more than 40 miles. The rep said he would fix it 2 days ago but we have not heard back. Terrible customer service. Will not rent from UHaul again.

ERNIE G. 
Évaluation :
5

Far superior to my last visit a couple of years ago. Different personnel makes a huge difference.

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Percy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiersten W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mona S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
2

The live verification legit took 30 min that's ridiculous

Lazarus R. 
Évaluation :
5

This location was great. However, I was supposed to pick up truck in Lexington. After confirming my reservation 2 days prior, when I arrived at the Lexington location I was told that I was the 10th person who did not get a truck. I was extremely disappointed and left in big trouble for a move. I am thankful Uhaul found a truck within 20minutes but it set me back about 2 hours. My overall feelings are mix as I expected my initial reservation to be in honored at the chosen location.

THOMAS D. 
Évaluation :
5

The gentleman at the counter was friendly and made the experience a pleasant one.

ELIEZER M. 
Évaluation :
5

The Uhaul representative, Jonah, was professional, courteous and knowledgeable. His helpfulness made the experience perfect. I watched him work with another customer in line in front of me with the logistics of box on a trailer and he provided her with better solutions than she had thought of to make her move easier! Great Job Jonah!

NATALIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH S. 
Évaluation :
5

Nothing, convenient location equipment worked great, and staff was courteous.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY D. 
Évaluation :
5

Better inspection of auto transport trailer as it had a tire blow and a brake drum break. And than an hour later , a tire blowout on the 20ft uhual truck. Both times in the desert in 110 degree weather waiting an hour or 2 each time. Rough trip

ORLANDO C. 
Évaluation :
5

It went extremely well, both pickup and drop-off were smooth and efficient

DEAN D. 
Évaluation :
5

Very smooth. Staff excellent and speedy

THOMAS G. 
Évaluation :
5

J Model 5x8 was missing the lower rear "D" ring, not a deal breaker; but I did miss not having it. (Also it was the only 5 x 8 on the lot.) Otherwise it was just what I needed as "The Art Snake Express " hit the road again..

peter B. 
Évaluation :
4

I returned a trailer after hours and could not verify my location during the process. I was on hold for 30-40 minutes which is unacceptable, to me. Once I spoke to a second person, she solved the problem in a minute. This location is good, but the telephone customer service took way too long.

David L. 
Évaluation :
5

I was really satisfied with everything. The process was super easy.

MADELEINE K. 
Évaluation :
5

things were great

THOMAS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward J. 
Évaluation :
4

Moving blankets were not in truck so I had to make a second trip to get them.

SARAH T. 
Évaluation :
5

Well done and very professional

James R. 
Évaluation :
5

Everything was great and user-friendly

JAMMIE S. 
Évaluation :
5

I guess there wasn't a rental available in the location I requested so I had to drive an extra 20 miles one way to pick up a truck. It would have been nice to get a break on mileage. It probably added around 50 miles to my usage and added about another 30 $to my bill.

Darrell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
3

I ended up renting and paying for a much larger trailer than I wanted because the small ones aren't available. Looks like a way to charge people more than necessary.

DONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Very helpful and very friendly. I would definitely rent from here again if a need arises.

WILLIAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
4

I paid for a dolly but there was not one in the truck. Also this location was 20 minutes away from my needed location.

Shannon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE L. 
Évaluation :
1

This location needs a complete overhaul in management. My vehicle was not ready or even available and there were multiple other people in line with the same problem. I booked over a month ago. The people working were not helpful and acted like they could not help me find another truck. It was super unorganized and the online app and website was no help either. We had to wait on hold for over an hour with the 1-800 number to actually get any help. Please make it more clear how the 24/7 share program works and that you still have to be there at an exact time. I was under the impression because it says clearly several times “pickup anytime,” that you could select a time, and then pickup anytime within your rental window. If I reserved a truck for 24 hours, that makes perfect sense to me. Instead the website/app would not work at all since I was a few hours later. I think that entire setup is super confusing and misleading the way you have it worded on your website and I think that the other customers having issues were also from that.

Alex R. 
Évaluation :
5

A very positive experience

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry G. 
Évaluation :
5

I noticed on my final charge that 4 gallons of gas was added. I filled it as best to 3/4 as possible. This was the second truck that I rented for this move. I actually put too much gas back in the other truck. I intend to ask for a refund. I'm not sure what the strategy is for 3/4 tank but to me it makes it more difficult to get it exact.

Steven W. 
Évaluation :
2

The checkout process was slow and inefficient. We tried doing it with the self checkout option and still had to go in to wait our turn for help.

Jeffrey R. 
Évaluation :
1

Never recommend. Actually recommend other to go with whatever else they possibly could. If you like picking your truck in a ghetto and had preferred Versailles or literally anywhere else please use another service because this place is garbage

BRANDON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

The customer service representative was excellent. The website is not well organized and not easy to navigate.

JOHN M. 
Évaluation :
4

Have more then one person working

IVAN B. 
Évaluation :
5

Nothing that I can think of.

Scott R. 
Évaluation :
3

The seats had animal hair on them and the tire light was on when I got in the the van. This shows a lack of attention to detail.

BRUCE F. 
Évaluation :
5

Stay open until 6 p.m.. Everything else was excellent.. Staff was efficient and polite..

FERRELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Maybe create a little more succinct directions of where exactly to go to register.

DAVID S. 
Évaluation :
5

There was not anything that needed to be better from my experience. Friendly, knowledgeable staff. Clean truck. Will recommend this business location to others.

KIMBERLY M. 
Évaluation :
4

let them pick their graphic of choice

DALE B. 
Évaluation :
4

I was very disappointed that my reservation time, size of vehicle or location was not honored. My reservation was transferred to 3 different locations. U-haul does not honor their promises to fulfill a reservation.

ERNEST H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
3

Run credit and debit cards better. Not take more money off someone's card then needed. Refund the person's money. Have the u hall ready at location ready for customer.

JASMINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis J. 
Évaluation :
5

When dropping off the rental, I could not use the app to complete the drop off process. I was able to use uhaul.com but I tried the app on 2 different phones and it wouldn't complete the process on either one.

Devin R. 
Non les évaluations ont été soumises pour cet établissement.

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