Le client n'a pas laissé de commentaire.STEPHEN R.
Customer Reviews for U-Haul Moving & Storage of Vestavia Hill
Pour nous contacter
Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service agent was extremely patient and kind during an unnecessary frustrating check-in process. I tried to do self check-in, however, this didn't. Thought it was user error until the agent had issues as well. Ultimately he was able to get it done, but it was certainly harder than it needed to be. Incidentally, check-in has never been an easy experience at any U-Haul for some reason. All that said, the rest of the process, including returning the truck, was easy. Truck was very clean, new, drove well.Janet R.
Everything was exceptional:)CATHLEEN D.
Nice and friendlyAnquinetta M. | Expérience générale
I was quoted 79 $for two day rental w 200 miles. I was charged 158 $(twice) for daily rentalJEFF U.
GREAT CUSTOMER SERVICE!!!!Clarence R.
The manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move. She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.Rosalette J. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel W. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce C. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN A. | Premières impressions
Everything was excellent!Vivivan S.
Le client n'a pas laissé de commentaire.Brett H. | Expérience générale
Everything was perfect. I was able to get a truck last minute to move a sofa I had purchased. Sabrina was funny, nice and very professional! I'll definitely send my family and colleagues her way.TIRA C.
Sabrina was amazing, friendly and helpful!miranda a. | Expérience générale
The woman who helped me with my rental was great - I'm sorry but I don't remember her name (Sebrena?). Very nice and helpful as well. I rented a van and ended up turning it in later than anticipated with a little more mileage than anticipated. Store was closed when I returned the van but it was easy to put the key in the dropbox. The van was pretty new with good acceleration, clean and easy to drive. Will definitely rent from the Vestavia Hills location again.David L.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.GURUDATTA N.
The guy worker told me I was at the wrong uhaul, they don't take one ways, he didn't care what my reservation said.. just rudeConer R.
Le client n'a pas laissé de commentaire.LAURA C.
Wonderful siteRobert D.
Great folks. Friendly, helpful and a pleasure to work with. Great experience!NICHOLAS G.
personnel were great; truck very underpoweredROBERT P.
Le client n'a pas laissé de commentaire.Timothy R.
Overall the experience was good. I was instructed to return a truck which had 1/4 tank of gas, when I took possession, with a full tank. I didn't think much about them it Dawned on me after putting 85 $in the tank that something wasn't right. I am still awaiting a call from the manager.KEVIN Q.
Le client n'a pas laissé de commentaire.ALICIA P.
Le client n'a pas laissé de commentaire.Jason W. | Expérience générale
Good experience.Beatriz P.
Le client n'a pas laissé de commentaire.Nathan B. | Expérience générale
Easy pick up/drop off. Super friendly staff.KIMBERLY M.
Other than bad radio had good experience with helpful and knowledgeable folks behind the desk and truck that did job with reasonable rates,David R.
The link for checking the vehicle back in needs some work. It took me 45 minutes to check the vehicle back inNarkieta L.
Love the staff! Rented twice in the last couple of weeks and both experiences were great!!KIMBERLEE B.
The ladies at the pick up/drop off location were wonderful!!KIMBERLEE B.
Le client n'a pas laissé de commentaire.JENINE H.
Le client n'a pas laissé de commentaire.Shalyn H.
Sabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.Angelia W. | Premières impressions
Le client n'a pas laissé de commentaire.DAPHNE D.
Good value for the time we needed it. Front counter was personable and answered every question I had.JAMES T.
Le client n'a pas laissé de commentaire.Jeff C. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB D.
Terrible. Check the “note on my file.”Maegan R. | Online Move In
Le client n'a pas laissé de commentaire.Ji P.
Le client n'a pas laissé de commentaire.AZAD Y.
Everything was perfect! Sabrena explain everything to us so we wouldn't have unexpected fees. She was so nice.ARTELIA M.
Le client n'a pas laissé de commentaire.JEFFREY J.
Sabrena was awesome. Great customer service! She helped me as much as she could with as many options available for my storage needs. So grateful and thankful!Lilia M. | Expérience générale
Le client n'a pas laissé de commentaire.Sidney H.
Le client n'a pas laissé de commentaire.Kipp T.
Le client n'a pas laissé de commentaire.Brent C.
Was given two straps, one was busted. Had rented a refrigerator hand truck. It was t there. She didn't charge me for appliance hand truck but the reason I rented the truck was to move two refrigerators so I was frustrated.Allison M.
Le client n'a pas laissé de commentaire.HETESH P.
The worker there was very nice and helpful!Cindy H.
Le client n'a pas laissé de commentaire.Willetta S. | Online Move In
The manager, Sabrina, was outstanding in helping me decide exactly what I needed for my things. The facility was in great condition, and it was totally convenient. All the employees were very capable and friendly. Thanks, Sabrina!!Linda C. | Expérience générale
Le client n'a pas laissé de commentaire.LEE H.
Sabrina and Rozell are both efficient and fun. Smooth sailing in and returned after hours only having to drop keys in a box. No problems at all.John B.
Sabrina and staff were always very helpful!Nathaniel B. | Expérience générale
Le client n'a pas laissé de commentaire.AMJAD J.
Super friendly staff!Janiece V.
Le client n'a pas laissé de commentaire.MITCHELL D.
Nothing. Sabrena was absolutely fantastic. Will definitely rent again.NATALIE C.
Le client n'a pas laissé de commentaire.RONALD Y.
Le client n'a pas laissé de commentaire.PAMILLA B.
Manager was pleasant as usual. She accommodated my last minute change.DEMETRIUS J.
They gave me a van they said was "jinxed". The air conditioning did not work, the van was not very clean in the back, it guzzled gas compared to the van I rented later the same week from a different uhaul location, and the pictures in the text I received to check for unmarked damage before leaving were not of the same van. I was given this particular van so they could "run up the mileage in order to get rid of it sooner". I should have received the best van they had not the worst one.Cheryl C.
Le client n'a pas laissé de commentaire.ANGEL F.
Le client n'a pas laissé de commentaire.Christopher C.
Super nice people. The location was efficient and the rental was effortless.Shelley S.
Everything was perfect!CLARENCE C.
Le client n'a pas laissé de commentaire.DR. JOHN S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R.
What a great experience. Staff was busy with customers but handled it beautifully. Everyone leaves with a smile.Jennifer W. | Expérience générale
Electronic registration was a bit frustrating. But it worked out and the entire process was very positive.ROBERT B.
The employee we saw at pickup was very nice. Per our contract, we rented the uhaul from 5:30pm to 8:30pm, but this kind employee told us we could turn it in before opening the next day (7am). We returned at 6:45am, and a rude employee charged us for 2 days. When I explained the situation, she just kept stating to â€œread the contractâ€. I'm aware of what the contract said as I made the reservation, but when an employee tells me differently, I take their word. Very disappointed.KRISTA B.
I am moving only because my employer told me I had to relocate. I will miss working with Sabrena!BRIAN W. | Expérience générale
The employees were very friendly and helpful and made my experience very easy and pleasant.HOLLEY H.
Once Sabrena become the manager it was GREAT!Pfizer Christie Storrs I. | Expérience générale
Le client n'a pas laissé de commentaire.Cosmo S.
Le client n'a pas laissé de commentaire.GUNNAR C.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Patrice C.
Le client n'a pas laissé de commentaire.THERESE O.
Express check in was not working. There was a long line. My husband hooked up the trailer and then express check in started working. We went through the steps and left because we had done this before with a truck. We got a phone call and the general manager Sandra immediately started yelling and screaming at me that we left and were not supposed to. No where in express check in did it say that they had to take pictures before we left and we had to check with the attendant. My credit card number had been entered on the app. Sandra was very mean, condescending and acted so inappropriate. I will never use this location again or U-Haul in general. It was an honest mistake. We went back and let the girl finish whatever she had to do. It was quite stressful to be screamed at by Sandra. She is completely unprofessional and inappropriateJames M.
Hire employees like the one that attended meROBERT M.
Le client n'a pas laissé de commentaire.JOHN P.
Excellent customer service.Clarence C.
Le client n'a pas laissé de commentaire.Herman M.
Great serviceJOSH G.
Le client n'a pas laissé de commentaire.elizabeth p. | Online Move In
Rented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.BEATRICE W. | Expérience générale
Le client n'a pas laissé de commentaire.Marsha H.
Sabrina was fantastic.Ralph M.
My experience was excited. The employees were friendly and walked me through everything I needed.STEPHANIE H.
Had great customer service!!BRYAN S.
Fix the appHERMAN M.
Making the process of uploading photos to point out scratches etc more simpleDOZIER S.
Sabrina and Keisha were very helpful. Check out process was very quick and easyCLARENCE C.
Le client n'a pas laissé de commentaire.DAVID S.
The lady that helped me was friendly, and thorough. Much quicker than I thought it would be. Over all a good experience.DAVID A.
She is just the Best!!ROBERT E.
Le client n'a pas laissé de commentaire.Darrell N. | Premières impressions
Tricky road location but great otherwise.ANDREW P.
Everyone I talked to were very helpful .Walker S.
Le client n'a pas laissé de commentaire.ISAAC M.
Great Service all around !Resharlon M. | Premières impressions
Sabrena , you are the best. Thanks for taking your time to show me around on Saturday. Also, thanks for asking Jerome to return truck, it was a life saver. See you all soon Bob Eiblingrobert e. | Premières impressions
Office hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.CHRISTINE Y. | Expérience générale
Le client n'a pas laissé de commentaire.ANTAUREAN R.
Le client n'a pas laissé de commentaire.Matthew S. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea G.
Le client n'a pas laissé de commentaire.SHAUNTIA D.
The van had some damage on the rear doors and was a little dirty when we picked it up. For a moving van this was fine - standards not as high as if it was a rental car. Online pickup outside of business hours went very smooth.John A.
Le client n'a pas laissé de commentaire.KARLY C.
Nothing that I can think of. Our experience was great.Charodd R.
Le client n'a pas laissé de commentaire.Patricia G.
I have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.Kevin G. | Expérience générale
Nothing here. On Thursday 4-22-21 I reserved (via phone) a 10' box trailer at the 216 gas station (mccalla al.) When I went on Friday morning I was told that it had been broken down for a week. I asked if I could rent one of the others. The attendant kept asking if I would bring it back. He then played in the computer and said they were all rented. I went back that afternoon to reserve one for Monday. He would not let me. All of the trucks were still in the lot. None of the trucks he said were reserved for the day were gone. We went back and forth about it and finally I asked if he was a liar or if he was stupid. I don't know why he did not want to work with me. I reserved a truck from the Vestavia store on hwy 31 and the service was perfect!JOSHUA H.
Le client n'a pas laissé de commentaire.Garrett B.
The truck was cleaned but it seemed to have a lack of trucks bc I had to push my reservation back. Also the truck did not drive well. It most likely needs to be serviced.BRITTANY N.
Le client n'a pas laissé de commentaire.Karl K.
Excellent and Professional, friendly staffCELESTE R.
One employee of very rude and the other was very helpfulSteven W.
I had a great experience and the attendant was awesome ðŸ‘ŒVincent M.
Le client n'a pas laissé de commentaire.Laila M.
The folks at this location are who you want to rent from! They are all super friendly, helpful and appreciate your business.Chaiya S.
Le client n'a pas laissé de commentaire.COREY W.
The staff I interacted with were so incredibly kind and helpful. I believe one of the staff members were training, and they were so great. It was a wonderful experience.ALLIE H.
Staff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.Alan K. | Expérience générale
Le client n'a pas laissé de commentaire.RHONDA D. | Expérience générale
Loved the owner. Good sense of humor.Robert B. | Expérience générale
Location convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Merci.Teresa C. | Expérience générale
Sabrina is very professional and helpful and the facility is spotless!Dayna O. | Premières impressions
Sabena was professional and friendly. She took me to my locker and answered all questionsl.Teresa C. | Premières impressions
Le client n'a pas laissé de commentaire.Steve J. | Premières impressions
Thank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.charles w. | Premières impressions
Fantastic staff!!! They went above and beyond to make the entire process easy. Highly recommend this location. You are treated like family.Thomas S. | Premières impressions
Dehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.Emily P. | Premières impressions
Outstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.LYNNE W. | Premières impressions
Le client n'a pas laissé de commentaire.Barry B. | Premières impressions
Le client n'a pas laissé de commentaire.Bob C. | Premières impressions
The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delightalexandra d. | Premières impressions
The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!John M. | Premières impressions
Sebrena made the process easy and gave me a quick ride to my new space. Thanks so muchAlabama Association N. | Premières impressions
Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.Bill K. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!