I booked a 15 foot truck a month before my pick up date and I found out that night before I was going to pick it up that I will get a 20 foot truck for the price of the 15 foot truck that I ordered. I was very upset but since it was too late to order a truck from another company I had no choice but to agree to pick up the 20 foot truck on Friday. When I arrived at the site there was 1 or 2 15 footers in the lot but the young man at the counter insisted that I had ordered a 20 footer and that there were no 15 footers available. I am 68 years old and I was not comfortable having to drive this size truck but again I had no choice. I am not sure I will rent from U-Haul if I ever need to rent a truck again.KERSTINARLENE S.
Customer Reviews for U-Haul Moving & Storage of Victor
Pour nous contacter
Victor, NY 14564
(W Of Eastview Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Le client n'a pas laissé de commentaire.BRETTSTEPHEN N.
Le client n'a pas laissé de commentaire.Robert N.
The truck we received was to old and ran into problems when we had to refill the gas tank.KYLEDAVID S.
Le client n'a pas laissé de commentaire.Charles E.
Le client n'a pas laissé de commentaire.RICHARDDENNIS S.
Other than you paying for the rental i don't know how you could improve â€¦ it was an excellent experience that i really appreciatedâ€¦ Thanks so much !!FRANK A.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.CORIL B.
Excellent customer serviceERICSTEPHEN E.
Le client n'a pas laissé de commentaire.JAMESDEWEY M.
The checkout process and U-Haul app need improvement. I was given an incorrect amount still due, much larger than the original agreed amount. Once I disputed the charges, instead of reaching out to me to explain the incorrect charges or provide and updated (corrected amount due), the pending charges were simply charged against my account.Manuel W.
Not a thing was a perfect experienceFerril D.
Le client n'a pas laissé de commentaire.Luke J.
Thank you ðŸ˜ŠKENNETHCHARLES J S.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.GRANTT P.
Good service, good vehicle, good price!!Gregg L.
Le client n'a pas laissé de commentaire.RICHARDJ C.
Le client n'a pas laissé de commentaire.GEORGEMICHAEL D.
Le client n'a pas laissé de commentaire.CONNIE V.
Le client n'a pas laissé de commentaire.MATTHEW T.
All was great!JOHNL S.
Le client n'a pas laissé de commentaire.RALPHEDWARD C.
Le client n'a pas laissé de commentaire.Edward K.
Le client n'a pas laissé de commentaire.Craig B.
Le client n'a pas laissé de commentaire.STANLEYFREDERICK Z.
License plate lamp was inoperative on initial checkout. Otherwise equipment was in excellent shape and towed smoothly. Your online app asks too many questions which makes it complex to use. It asked about where we wanted to drop off, but did not list the location that we eventually used for dropoff. Should just ask for the city.SIDNEY L.
Very unfriendly staff. Too much headache and online hassleJordan K.
There was no barcode outside to scan to do after hours returnsTristan K.
Le client n'a pas laissé de commentaire.Cihan C.
Le client n'a pas laissé de commentaire.Katherine M.
Clean, convenient location, the truck was clean and ran well.WILLIAMJ JR L.
Le client n'a pas laissé de commentaire.Linda G.
McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.DAVID L. | Expérience générale
Get that truck off the road, not charge the customer for your equipment deficiencies.Dana B.
Le client n'a pas laissé de commentaire.Elizabeth R.
Le client n'a pas laissé de commentaire.KEITHW R.
Le client n'a pas laissé de commentaire.PAULW B.
Le client n'a pas laissé de commentaire.Makenzie F.
Le client n'a pas laissé de commentaire.Marcel R.
The ignition key did not work consistently. Per Uhaul employee â€œyou have to pull the key in and out until you catch it just right for it to startâ€ Really?????? What would have happened if I said â€œlet me take the Uhaul truck while you try my credit card. It doesn't work consistently but keep trying it'll go through eventuallyâ€...... ðŸ˜¯ERICROBERT S.
Visited Henrietta and Victor locations both locations staff was super helpful and professional!RICHARDWILLIAM C P.
Customer service was lacking in assistance and unable resolve a prior refund issue, though this is a national company.Paul S.
The after hours return process was a complete nightmare. The people at UHaul should actually try to go they the process yourself to see what a disaster it is.DEREKJ O.
Availability of auto transport trailers.CARLF A.
Le client n'a pas laissé de commentaire.MARKK K.
Le client n'a pas laissé de commentaire.JASOND B.
Le client n'a pas laissé de commentaire.ASTONA S.
The trailer had a few leaves, also sand and dirt. Not totally filthy but not even close to "broom clean." Before I returned the trailer to Gettysburg I vacuumed and mopped the floor. The U-Haul store in Victor NY was very helpful, courteous......no complaints about them. All in all, I am very happy with U-haul,JAMES B.
Le client n'a pas laissé de commentaire.Steven K.
Le client n'a pas laissé de commentaire.GREGGSTEPHEN M.
auto check in was not functional.JOSEPHA B.
The attendant that checked me out and in was friendly and efficient. Her name was Mackenzie Jones. Great employee. When I arrived there were several customers ahead of me and the phone was ringing off the wall. She handled everything with professionalism and speed.TODDE J.
Le client n'a pas laissé de commentaire.Joel D.
Le client n'a pas laissé de commentaire.Allison B.
Le client n'a pas laissé de commentaire.Dennis I.
This was our 2nd time renting from this location and it was as good as the 1st!! Pre check in was great and made service much faster!! The employee was very friendly too!! Thank You for the great experience!!TIMOTHYR B.
You need to provide a step by step guide to the 24/7 pick up process that can be reviewed ahead of time (not a just a video). I did not know my alternate contact had to be reached before I could pick up the truck. I rate the pick up process 2 out of 5.Steven K.
Le client n'a pas laissé de commentaire.GIFTYE A.
Le client n'a pas laissé de commentaire.Toby E.
Le client n'a pas laissé de commentaire.THOMASM G.
Monty and Mackenzie provided excellent customer service!MICHAELP F.
The customer service was excellent.Michael S.
Le client n'a pas laissé de commentaire.CHRISTOPHERJOHN B.
Le client n'a pas laissé de commentaire.JUSTIN R.
Didn't experience the best customer service. Rep was rude, cut me off when speaking and didn't have much of a positive attitude towards me. Monty was his name.Kristen L.
Counter help could have been more pleasant and helpful. Maybe a tad less attitude? People that returned my calls were very nice and helpfulStephen H.
Le client n'a pas laissé de commentaire.Marc P.
Excellent. Maybe not have so much clutter around the check in. It's not inviting and cramped. It feels controlling. Open up the space. Otherwise. An excellent experience, as always.Wendy S.
Great job at pick up! Dude was working all by himself and juggling many things at once. But still got me out in time with some serious hustle. Merci!Alan D.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Jonathan W.
Returned the truck 9 hours late and spoke to the employee closing the shop to address the fuel issue I had on the pick up. He advised me that I would not be charged the late fee for the extra day rental due to the extra 3/4 tank of gas that I supplied. The next day, I received a bill for the added day rental. When I called the store, they told me there was nothing they could do about the extra rental charge and would receive no credit for the gas that I put in, 3/4 tank above what I picked it up with. This was disappointing as I have always had a great experience with u-haul and thought of this as a vey basic customer service gesture that would certainly be taken care of, but I was wrong.Mike M.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Robert S.
The after hours return process is not super easy I had to call and wait on hold for 40 minutes to find out that if you don't have a U-Haul app it will not work all the signs on the building should say to download the app not go to a website but otherwise very good the gentleman that helped me when checking in was very quick and explained everything to meAlex S.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.Keith B.
lower the price on the unit for 24 hours I could have rented a 16 foot long box truck for the same price the only difference is I will have to pay for the gasKevin B.
I have rented from several U-Haul locations and the Victor location has had the BEST customer service. The store was clean and neat, the U-Haul employees were friendly and professional (Mackenzie & Monty) The process was quick and easy, I'm very pleased!!!Michael R.
I had reserved the truck a few weeks in advance at a discounted rate. That rate was â€œadjustedâ€ to the regular rate 4 days before pickup. A little sneaky, but I'm sure you have some sort of disclaimer, so that you can do that.Robert B.
The Manager was very rude and un helpful!!! Even though there were trucks availabel he did not bother to looks at.. He wanted to get rid of every customer.. The guy gave a key and did not know where was the truck parked.. Wasted an hour of time! Costed twice the money.. The maintenamce was horrible 125K miles.. Gear shift horrible Keys did not work on doors..One could easily get locked out on a lot in nowhere.. If it was my business I will not keep any of the guys!MOHAMMAD Z.
Le client n'a pas laissé de commentaire.GREGORY K.
Le client n'a pas laissé de commentaire.RICHARDDENNIS S.
Truck was a complete piece of shit...worn out. Rear tires were questionable if they would pass inspection. Was thankful roads were dry as I'm not sure it would have been safe otherwise. Staff was good...rental truck...not so muchKATIEJ C.
Le client n'a pas laissé de commentaire.Jack P.
Le client n'a pas laissé de commentaire.JOSEPHALAN W.
Le client n'a pas laissé de commentaire.Amber M.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.PHILLIPANDREW D.
Le client n'a pas laissé de commentaire.JUSTINAARON JR C.
Staff was very helpful and friendly.Patricia L.
Representative noted my problems with van and stated company could give me a partial credit which I doubt will happen.GARY B.
Location and equipment were excellent. 7/24 checkout using the mobile app was a disaster even on a nearly new Samsung phone. App repeatedly hangs while taking pics. Eventually had to complete using web page with help from U-Haul tech support. 40 minutes wasted. Fix and properly test your mobile app!!!Iain G.
Very friendly staff and the truck was perfect thank youVincent J.
Le client n'a pas laissé de commentaire.Theodore L.
I used the mobile phone/contactless method to reserve, pickup and drop off the truck. It was great and I highly recommend itMichael M.
Le client n'a pas laissé de commentaire.larry v. | Expérience générale
We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.Mark W. | Expérience générale
Lights in the unit.Karen C. | Expérience générale
Monty was excellent. Great employee who served out country in the USAF. Excellent hire!larry v. | Premières impressions
Le client n'a pas laissé de commentaire.jacqueline v. | Expérience générale
This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.rebecca m. | Expérience générale
wonderful place and amazing staff!Sarah E. | Expérience générale
Le client n'a pas laissé de commentaire.Robert T. | Expérience générale
Great service.Karen C. | Premières impressions
Le client n'a pas laissé de commentaire.rita t. | Premières impressions
Checking in was difficult. Didn't have my reservation as I booked it.Jody L. | Expérience générale
Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.Larry N. | Expérience générale
Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!anthony f. | Expérience générale
Very professional. Would use this facility again, very impressed!susan z. | Expérience générale
The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.Scott B. | Premières impressions
This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!Roy P. | Premières impressions
Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor stElaine V. | Premières impressions
Great crew, all were friendly and worked hard to complete their tasks.Doug A. | Expérience générale
Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.Rachel H. | Expérience générale
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