Évaluations des clients U-Haul Moving & Storage of Victor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Victor

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JUDITHD M.
Évaluation :

Very friendly and responsive to all my needs. I highly recommend!.

RICHARDDENNIS S.
Évaluation :

Rented a utility trailer. Had friendly and efficient service.

christopher H.
Évaluation :

Great customer service, I felt very welcome. I will definitely use the in the future. My only one complaint is I still have no idea why I paid 2 days for a trailer that I returned within 10 hours. The woman in Victor could only tell me that it's an estimated time. That doesn't answer why.

Michael D.
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Le client n'a pas laissé de commentaire.

Noah S.
Évaluation :

On 11/19/2020 I reserved a 15 ft truck for pickup on 11/22/2020 in Crystal Lake, IL for a one way trip to Victor, NY. The day before my original pickup, I was contacted by Uhaul and my pickup location was changed to Fox Lake because of vehicle availability which was inconvenient, but understandable because I was told this reservation was now guaranteed. The next day, I was on my way to pickup the vehicle in Fox Lake, when I received another call from Brenda from the Crystal Lake location (less than an hour before my reserved pickup time) to inform me that they were unable to provide the vehicle I had requested at that location. Brenda was extremely unsympathetic and unwilling to take accountability for the situation and she told me that this wasn't Uhaul's fault or problem and that my only option was to drive to a location in Wisconsin or settle for a smaller truck with no reimbursement for my inconvenience. When I attempted to escalate the call to a manager, she told me she was the manager and that there was nothing she could do. Since I needed a vehicle that day, I had no options but to pickup a 10 ft truck in Palatine (which was in the opposite direction of Fox Lake). While on the way, I spent over an hour on the phone being transferred between 4 different uhaul associate because Brenda was not helpful or professional. At one point, I was connected with an associate at the Green Bay store who told me she had no clue how we had gotten connected, however she was able to issue my $50 reservation guarantee credit. I then spoke with someone in Phoenix named Jeff who was understanding and helpful and he connected me with a corporate manager named Janis who agreed to issue me an additional $50 VIP certificate for the time and gas that was wasted, and because of the inconvenience of not being provided the correct truck size. She explained that I could use that certificate towards the cost of this reservation and she also said I would be contacted by email by a regional manager sometime in the next couple days (which never happened). While at the Palatine store, the 2 store associates were much kinder and sympathetic and they both agreed that the situation was not handled correctly by Uhaul. However, they were unable to get the $50 certificate to process and they were unable to find a solution and made me wait while they were on hold for over an hour with Brenda and corporate. After a long wait, I was contacted by a Donna from corporate regarding the certificate and she was extremely rude and incompetent. She told me that she believed I shouldn't have received another certificate and that there was nothing she could do to help because the VIP certificates take 24 hours to activate. When I asked for proof that I actually was issued a certificate she told me "I just have to believe her" and that she couldn't confirm the certificate #. I was then told by her and the Palatine associate, that I had to return to a Uhaul store after 24 hours in order to use the certificate on this reservation. I finally was provided a truck after spending more than 2 hours in the Palatine store with no reimbursement and a smaller truck than I needed for my move. This resulted in me losing 3 hours of packing time and I was unable to fit everything that I needed to move. I returned the truck at the Victor Uhaul on 11/24/2020 with the expectation that they'd be able to process my $50 VIP certificate or at least provide a $50 credit, but the store associate (Mackenzie) was unable even after speaking with multiple managers. She told me that this wasn't her store's fault and that I needed to return to the Crystal Lake store or the Palatine store for an answer despite now being 4 states away in New York. Furthermore, she gave me a hard time about not returning $10 worth of moving blankets at their location (even though I had a family member return them for us at the Crystal Lake location and they were told we wouldn't have an issue). Mackenzie told me her store was already losing $10 from not receiving the blankets and that I was lucky they were accommodating that. This resulted in another hour of my time being wasted in a Uhaul store with no accountability or reimbursement that I was promised. The only answer she had was that I could use the certificate towards another Uhaul reservation which is not what I was told when it was issued. Overall, this was the worst customer experience that I have ever had. I will never use Uhaul again and going forward I will guarantee that none of my friends, family, or clients use your services as well. I was told multiple times by Uhaul associates "that this wasn't their fault or problem" and there was zero accountability across the board. Now I am having to figure out another way to move the rest of my stuff across the country and I am left with no reimbursement and a useless certificate.

CHERYLANNE E.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Customer service was very poor at this location.

KEVINT O.
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Le client n'a pas laissé de commentaire.

John S.
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make it easier to return by having the location barcode available in the return area instead of only a the keybox on the other side of building

Scott M.
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Le client n'a pas laissé de commentaire.

Laurie I.
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Excellent customer service!!!

Joseph G.
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Fantastic service, quick check-in, great value.

CHARLES C.
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Clean truck.. Great experience overall

SHERON A M.
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Professional, and courteous staff.quick snd easy drop off.

ROBERTP B.
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Le client n'a pas laissé de commentaire.

PETER C.
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Some sort of indicator inside the truck letting the driver know which side of the vehicle the gas cap is on

LONNIE SEAN S.
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Le client n'a pas laissé de commentaire.

Anthony F.
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Very friendly and helpful checking me in even after I signed up online.

SCOTTWALTER K.
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Monty was funny and helpful. Site was clean and efficient.

joel W.
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Your employee Monty Harshfield should take a few lessons in customer service. His treatment of me a repeat Uhaul customer has me thinking this is my last Uhaul rental and I will look to bring any future business elsewhere.

RICARDORUBEN F.
Évaluation :

I had to drive myself to this new location to pick up new truck after the ignition on the first truck (picked up at a different location and closer to where I was doing the move) malfunctioned. I lost a total of 3.5 hours and had to pick up the new truck in a location that added mileage to my trips. Aside from that, the attendant at this location was absolutely great, but my experience overall was very poor because of all the trouble with the defective first truck and how poorly roadside assistance handled the breakdown.

Melanie S.
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Excellent customer service.

Robert S B.
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Le client n'a pas laissé de commentaire.

Gregory A.
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Le client n'a pas laissé de commentaire.

JOHN BERNARD S.
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Le client n'a pas laissé de commentaire.

Christopher B.
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The loading ramp was approx 10 feet long, not the 20 feet that was listed online. Other than that it was a very good experience renting from uhaul. Thank you

BARAKJ S.
Évaluation :

Excellence customer service and professionalism. Thank you U-Haul team.

VICTORC C.
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Le client n'a pas laissé de commentaire.

RYANLEE D.
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Le client n'a pas laissé de commentaire.

richard R.
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smooth and efficient drop off. I was literally there for only 1 minute.

ELBAGISELA V.
Évaluation :

I would recommend they have more personnel and explain how to use the vehicle. It just seemed to me that the attendant wasn't customer friendly. He wanted me to go get the vehicle instead of him doing that. So he took another customer and then went to get my supplies. Then he had told me where the customer exit was, then drove the vehicle to another place.

Ben S.
Évaluation :

The truck smelled like smoke. Not a big deal but gross.

STEPHENT H.
Évaluation :

Online return was a bit long and didn't explain you needed multiple pictures, so of the cargo area meant I opened it took the picture then closed it as it told me they needed a 2nd. Taking a picture to verify the Milage and fuel was very tight because of no tilt wheel

marv S.
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Le client n'a pas laissé de commentaire.

Louis C.
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Everyone I came into contact with was courteous and helpful.

Scott P.
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Process start to finish was great. Loved the app.

Ahad K.
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Dropped truck off the night prior w exact same fuel as it was given! Charged me an extra day saying I dropped the truck off at noon, and charged me gas for no reason..

RICHARDDENNIS S.
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Le client n'a pas laissé de commentaire.

KEVINR D.
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Le client n'a pas laissé de commentaire.

gary G.
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Again nothing the whole experience was perfect including the call to the main 800 number...

DANIELSHANNON G.
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Unprofessional, and poor communication. Trailer promised was not the size I requested and was never told until the time I picked it up.

Matthew L.
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Nothing

Annamarie C.
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Our fuel tank was marked as full when we received the truck and it was not, causing us to incur a charge.

Anthony T.
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Have a dedicated front desk person who hands off customer requests to specialists in giving the equipment out. Often front is empty of employee whilst they are issuing equipment etc. waiting customers talk about this amongst themselves while waiting. Seems to be a company business model that is not good for customer perception.

Michele T.
Évaluation :

Very upset that My reservation was changed to farther location and larger truck that had mechanical issues. The cost of the extra fuel and miles was unacceptable. When I attempted to call U-Haul to complain I was put on hold for over 30 minutes and had to hang up due to how difficult it was to handle truck with messed up steering wheel. Worst experience yet with U-Haul!

Eric W.
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Le client n'a pas laissé de commentaire.

MICHAELJOHN T.
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Le client n'a pas laissé de commentaire.

mark W.
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Le client n'a pas laissé de commentaire.

Robert B.
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I made reservation on line walk in and was in my truck in 5 minutes. Same thing on returning I believe her name was Mackenzie she was a great Help and very professional

BRETCHARLES A.
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Frequent user of store. Nice people, but often very busy.

Colleen M.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Staff was friendly and very helpful.

CHRISTOPHER O.
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Le client n'a pas laissé de commentaire.

BRYANN K.
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We rented a truck and drove it two miles away, loaded it in 45 minutes, only to find it would not start. We called and were told to go online. Went online and requested assistance—it took 45 minutes to even hear from anyone. When we did, we were told it must've been our fault for draining the battery-in an hour?? We were told we would have to wait another 90 minutes for someone to come and perform a diagnostic test. I had to ask that our time that we were paying for with the truck be paused. We did not receive any sort of apology or recognition that this could be difficult. Luckily we were not paying movers or we would have been losing hundreds of dollars by the hour. The customer service representative did agree to extend our time. When I called again, they said it had not been changed. I understand vehicles have issues, but they did not even acknowledge us for hours.

PATRICIAJ D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOELHOLMES R.
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Le client n'a pas laissé de commentaire.

ANTHONYJOHN C.
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Le client n'a pas laissé de commentaire.

Mark W. | Expérience générale |
Évaluation :

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

JOYCEA V.
Évaluation :

To pay 120.00 for 5 hours is absolutely ridiculous.

Jason P.
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Le client n'a pas laissé de commentaire.

Karen C. | Expérience générale |
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Lights in the unit.

KARENJ C.
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Le client n'a pas laissé de commentaire.

Brian W.
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When a customer calls the customer care line when they are returning a vehicle to the U-Haul location, and being on hold exceeds one hour, there must be some financial restitution U-Haul must provide to the customer because the customer simply hung up the phone after being On hold waiting for the next customer care professional to answer the incoming call from the customer.

Bruce F.
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Le client n'a pas laissé de commentaire.

STACY D.
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Le client n'a pas laissé de commentaire.

Anthony K.
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Truck was very old and bumpy. Sunshades broken. Door handle kept falling off. No BAR CODE found to scan location for return. I had to wait for 35 minutes for a representative to take my call to explain the return complication (No BAR CODE available).

JAMESD P.
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Le client n'a pas laissé de commentaire.

Eric R.
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According to Roadside assistance, My truck had a bad starter and something else under the hood. I did not feel safe driving it and I was not pleased that no one from Uhaul reached out to me.

danny W.
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Staff at your Victor NY store were awesome

Steven T.
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The App needs to be simplified with less up-sells.

JOSEPHJOHN S.
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Le client n'a pas laissé de commentaire.

Vlad P.
Évaluation :

Nothing, everything went smoothly

KEVINR D.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

Sondra S.
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Le client n'a pas laissé de commentaire.

JAMESCHRISTOPHER O.
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Le client n'a pas laissé de commentaire.

JAMESPHILIP C.
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The after hours equipment return process specifically the mobile phone return process. I was able to connect to uhaul.com/share without issue but when asked to confirm that I was at the correct return location things broke down and i was not able to complete the return. I spent another 35 mins or so trying to get through to a customer service rep at the 800 UHAUL#, Once I did though the rep listened to my issues with the return process and quickly resolved the matter and waived the $20 fee. The return process needs to be more customer friendly!! I have no issues with the equipment rented and the service rec'd at your Victor,NY location

DAVIDM E.
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Le client n'a pas laissé de commentaire.

David W.
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Excellent service.

Roy W.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

Jessica H.
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Le client n'a pas laissé de commentaire.

Wayne M.
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Le client n'a pas laissé de commentaire.

VASILIOSA P.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
Évaluation :

We had a hard time figuring out which vehicle to rent based on our needs until we went in to the Victor location and the manager walked us through the options. We were also nervous about driving a box truck or a trailer for the move from NYC so he recommended a van and it was exactly the right choice. Later, they recommended the best rental period so we wouldn't have to pay for the mileage. Pick up and drop off was quick and easy. The employees at the Victor U-haul made a stressful situation much less so!

MICHAELV A.
Évaluation :

Staff at this location are very helpful and efficient. Would highly recommend the Victor location to one and all...

EDOUARDE L.
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Drove only 29 miles and was charged for 13 gallons of gas for $48.75. So they are saying vehicle only achieved 2.23 miles per gallon. This place is a giant scam and a complete rip off. Please have somebody from a corporate office call me at 586-748-4060

KATELYNM C.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTTA R.
Évaluation :

Very easy rental experience, everything was clean and ready to go and the rental agent could not have been nicer. Highly recommend this location and their staff for rental needs. Thanks again.

Sky F.
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Agent was very friendly and helpful!

RAYMONDANTHONY M.
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Van had nail in rear tire. Dashboard indicator showed low air. Attendant argued with me about getting a different van. Finally agreed. In his defense, he was alone and busy. However, that's no excuse.

ANDREWS G.
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Le client n'a pas laissé de commentaire.

John O.
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Have 2 belts as std equipment stored inside the truck for use inside the back to the across the width to secure the goods.Even a smallcharge.

DAVIDA N.
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Le client n'a pas laissé de commentaire.

GERALDBURKE H.
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Le client n'a pas laissé de commentaire.

John W.
Évaluation :

Nothing....the Customer Service Rep was efficient, signed me up for my rental of an appliance dolly...it was exactly what I needed to move a washing machine and the price was fair. Returning it was also efficient...the CSR was on the phone with a customer renting a truck and he multi-tasked....asked me my name and said I was "All Set"...while on the phone! I like efficacy....

JAYNEIL G.
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Le client n'a pas laissé de commentaire.

Trevor D.
Évaluation :

One employee could be a little more welcoming. Very cold approach. At the time I leased the utility trailer, I stated, I wanted it for a day. The employee said, " it needed to be returned by 2:00 PM. I feel, that I should have some credit for that time. He said it was going back out at 5:00 PM., and if he had it by 4;00 that would work. I have leased vans before, and returned the next day, so why isn't this the same? During this pandemic, companies should be more understanding, and be willing to work with folks. It is tough out there, and many people are still unable to return to work.

TIMOTHYC A.
Évaluation :

I was completely disappointed with the return process. I had already dropped the keys in the box before I went to the app and realized I needed to get all the ridiculous pictures. That's not my job. That's why I pay your company.

Ann C.
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Same as the pick up, I really had a great experience. U- haul was the only thing I like about the whole renting experience so thank you.

Joanne B.
Évaluation :

None

larry v. | Premières impressions |
Évaluation :

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

jacqueline v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rebecca m. | Expérience générale |
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This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

Sarah E. | Expérience générale |
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wonderful place and amazing staff!

Robert T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Karen C. | Premières impressions |
Évaluation :

Great service.

rita t. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jody L. | Expérience générale |
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Checking in was difficult. Didn’t have my reservation as I booked it.

Larry N. | Expérience générale |
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Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

anthony f. | Expérience générale |
Évaluation :

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

susan z. | Expérience générale |
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Very professional. Would use this facility again, very impressed!

Scott B. | Premières impressions |
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The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Roy P. | Premières impressions |
Évaluation :

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Elaine V. | Premières impressions |
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Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Doug A. | Expérience générale |
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Great crew, all were friendly and worked hard to complete their tasks.

Rachel H. | Expérience générale |
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Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Robyn E. | Réservation |
Évaluation :

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Carrie K. | Expérience générale |
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Great experience overall.

Laura M. | Expérience générale |
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The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Ted K. | Expérience générale |
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very friendly and helpful

Elba V. | Expérience générale |
Évaluation :

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

TYLER C. | Expérience générale |
Évaluation :

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.

Non reviews have been submitted for this location.

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