Customer Reviews for U-Haul Moving & Storage of Victor

6689 évaluations

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Other than you paying for the rental i don't know how you could improve … it was an excellent experience that i really appreciated… Thanks so much !!

FRANK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORIL B. 
Évaluation :
5

Excellent customer service

ERICSTEPHEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESDEWEY M. 
Évaluation :
5

The checkout process and U-Haul app need improvement. I was given an incorrect amount still due, much larger than the original agreed amount. Once I disputed the charges, instead of reaching out to me to explain the incorrect charges or provide and updated (corrected amount due), the pending charges were simply charged against my account.

Manuel W. 
Évaluation :
5

Not a thing was a perfect experience

Ferril D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke J. 
Évaluation :
5

Thank you 😊

KENNETHCHARLES J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANTT P. 
Évaluation :
5

Good service, good vehicle, good price!!

Gregg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDJ C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGEMICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
5

All was great!

JOHNL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPHEDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STANLEYFREDERICK Z. 
Évaluation :
5

License plate lamp was inoperative on initial checkout. Otherwise equipment was in excellent shape and towed smoothly. Your online app asks too many questions which makes it complex to use. It asked about where we wanted to drop off, but did not list the location that we eventually used for dropoff. Should just ask for the city.

SIDNEY L. 
Évaluation :
3

Very unfriendly staff. Too much headache and online hassle

Jordan K. 
Évaluation :
2

There was no barcode outside to scan to do after hours returns

Tristan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cihan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Clean, convenient location, the truck was clean and ran well.

WILLIAMJ JR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Expérience générale 
Évaluation :
3

Get that truck off the road, not charge the customer for your equipment deficiencies.

Dana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITHW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULW B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Makenzie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel R. 
Évaluation :
3

The ignition key did not work consistently. Per Uhaul employee “you have to pull the key in and out until you catch it just right for it to start” Really?????? What would have happened if I said “let me take the Uhaul truck while you try my credit card. It doesn't work consistently but keep trying it'll go through eventually”...... 😯

ERICROBERT S. 
Évaluation :
5

Visited Henrietta and Victor locations both locations staff was super helpful and professional!

RICHARDWILLIAM C P. 
Évaluation :
2

Customer service was lacking in assistance and unable resolve a prior refund issue, though this is a national company.

Paul S. 
Évaluation :
5

Excellent

James V. 
Évaluation :
4

The after hours return process was a complete nightmare. The people at UHaul should actually try to go they the process yourself to see what a disaster it is.

DEREKJ O. 
Évaluation :
5

Availability of auto transport trailers.

CARLF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASTONA S. 
Évaluation :
5

The trailer had a few leaves, also sand and dirt. Not totally filthy but not even close to "broom clean." Before I returned the trailer to Gettysburg I vacuumed and mopped the floor. The U-Haul store in Victor NY was very helpful, courteous......no complaints about them. All in all, I am very happy with U-haul,

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGGSTEPHEN M. 
Évaluation :
3

auto check in was not functional.

JOSEPHA B. 
Évaluation :
5

The attendant that checked me out and in was friendly and efficient. Her name was Mackenzie Jones. Great employee. When I arrived there were several customers ahead of me and the phone was ringing off the wall. She handled everything with professionalism and speed.

TODDE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis I. 
Évaluation :
5

This was our 2nd time renting from this location and it was as good as the 1st!! Pre check in was great and made service much faster!! The employee was very friendly too!! Thank You for the great experience!!

TIMOTHYR B. 
Évaluation :
4

You need to provide a step by step guide to the 24/7 pick up process that can be reviewed ahead of time (not a just a video). I did not know my alternate contact had to be reached before I could pick up the truck. I rate the pick up process 2 out of 5.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIFTYE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASM G. 
Évaluation :
5

Monty and Mackenzie provided excellent customer service!

MICHAELP F. 
Évaluation :
5

The customer service was excellent.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERJOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
2

Didn't experience the best customer service. Rep was rude, cut me off when speaking and didn't have much of a positive attitude towards me. Monty was his name.

Kristen L. 
Évaluation :
2

Counter help could have been more pleasant and helpful. Maybe a tad less attitude? People that returned my calls were very nice and helpful

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
5

Excellent. Maybe not have so much clutter around the check in. It's not inviting and cramped. It feels controlling. Open up the space. Otherwise. An excellent experience, as always.

Wendy S. 
Évaluation :
5

Great job at pick up! Dude was working all by himself and juggling many things at once. But still got me out in time with some serious hustle. Merci!

Alan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
2

Returned the truck 9 hours late and spoke to the employee closing the shop to address the fuel issue I had on the pick up. He advised me that I would not be charged the late fee for the extra day rental due to the extra 3/4 tank of gas that I supplied. The next day, I received a bill for the added day rental. When I called the store, they told me there was nothing they could do about the extra rental charge and would receive no credit for the gas that I put in, 3/4 tank above what I picked it up with. This was disappointing as I have always had a great experience with u-haul and thought of this as a vey basic customer service gesture that would certainly be taken care of, but I was wrong.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The after hours return process is not super easy I had to call and wait on hold for 40 minutes to find out that if you don't have a U-Haul app it will not work all the signs on the building should say to download the app not go to a website but otherwise very good the gentleman that helped me when checking in was very quick and explained everything to me

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
3

lower the price on the unit for 24 hours I could have rented a 16 foot long box truck for the same price the only difference is I will have to pay for the gas

Kevin B. 
Évaluation :
5

I have rented from several U-Haul locations and the Victor location has had the BEST customer service. The store was clean and neat, the U-Haul employees were friendly and professional (Mackenzie & Monty) The process was quick and easy, I'm very pleased!!!

Michael R. 
Évaluation :
3

I had reserved the truck a few weeks in advance at a discounted rate. That rate was “adjusted” to the regular rate 4 days before pickup. A little sneaky, but I'm sure you have some sort of disclaimer, so that you can do that.

Robert B. 
Évaluation :
1

The Manager was very rude and un helpful!!! Even though there were trucks availabel he did not bother to looks at.. He wanted to get rid of every customer.. The guy gave a key and did not know where was the truck parked.. Wasted an hour of time! Costed twice the money.. The maintenamce was horrible 125K miles.. Gear shift horrible Keys did not work on doors..One could easily get locked out on a lot in nowhere.. If it was my business I will not keep any of the guys!

MOHAMMAD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDDENNIS S. 
Évaluation :
4

Truck was a complete piece of shit...worn out. Rear tires were questionable if they would pass inspection. Was thankful roads were dry as I'm not sure it would have been safe otherwise. Staff was good...rental truck...not so much

KATIEJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIPANDREW D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTINAARON JR C. 
Évaluation :
5

Staff was very helpful and friendly.

Patricia L. 
Évaluation :
4

Representative noted my problems with van and stated company could give me a partial credit which I doubt will happen.

GARY B. 
Évaluation :
3

Location and equipment were excellent. 7/24 checkout using the mobile app was a disaster even on a nearly new Samsung phone. App repeatedly hangs while taking pics. Eventually had to complete using web page with help from U-Haul tech support. 40 minutes wasted. Fix and properly test your mobile app!!!

Iain G. 
Évaluation :
5

Very friendly staff and the truck was perfect thank you

Vincent J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore L. 
Évaluation :
5

I used the mobile phone/contactless method to reserve, pickup and drop off the truck. It was great and I highly recommend it

Michael M. 
Évaluation :
5

McKenzie was great. Very friendly, extremely efficient and overall an excellent employee to represent the company. Highly recommend keeping her around.

ROBERTC T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CM E. 
Évaluation :
4

Rien

NICHOLASP L. 
Évaluation :
3

It took about half hour of tapping on a keyboard to get my original rental, even though I had checked in online. I had selected a drop off location, but the agent couldn't find it and had to get traffic control involved. The truck display had a maintenance alert, which the agent told me to ignore. On the next day, replacing the truck was a breeze and the person who helped me (the manager) was competent and quick.

VINCENTAVAK L. 
Évaluation :
5

I had a great experience at Uhaul the guy was awesome and he deserves a raise😊

Deidrar J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AGNESY N. 
Évaluation :
5

Aucun

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry v.  |  Expérience générale 
Évaluation :
5

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Expérience générale 
Évaluation :
5

Lights in the unit.

Karen C.  |  Expérience générale 
Évaluation :
5

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline v.  |  Expérience générale 
Évaluation :
5

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Expérience générale 
Évaluation :
5

wonderful place and amazing staff!

Sarah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Great service.

Karen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rita t.  |  Premières impressions 
Évaluation :
3

Checking in was difficult. Didn't have my reservation as I booked it.

Jody L.  |  Expérience générale 
Évaluation :
5

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Expérience générale 
Évaluation :
5

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Expérience générale 
Évaluation :
5

Very professional. Would use this facility again, very impressed!

susan z.  |  Expérience générale 
Évaluation :
4

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  Premières impressions 
Évaluation :
5

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  Premières impressions 
Évaluation :
5

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  Premières impressions 
Évaluation :
5

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Expérience générale 
Évaluation :
2

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Expérience générale 
Évaluation :
1

I’m being over charged for the same unit that I see online for 30 $cheaper and have been charged a 50 $late fee at times for being 1 day late with payment.

Robyn E.  |  Réservation 
Évaluation :
4

Great experience overall.

Carrie K.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page