Évaluations des clients U-Haul Moving & Storage of W Columbia Schoolhouse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of W Columbia Schoolhouse

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Brody L. le

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Le client n'a pas laissé de commentaire.

Amy S. le

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There is evidentially a new return policy to check equipment back in and that was not explained to us when we rented the trailer. When we dropped it off my son saw the lady that helped us leaving for the day and he let her know we had just dropped it off she said well you have to go online download the app and check the equipment in or you will be charged a $20 return fee? What! This should have been explained thoroughly at rental time. I downloaded the add put in my order number and no order was found, called the 800 number got a person she transferred me waited 30 minutes on hold the for another live person and it took him an additional 20 minutes. Honestly we will like not use you again if this is the new process to much of a headache was definitely not an easy process. I was told it would have been easier if I had been at my computer but unfortunately I was driving we are an on the go society I should not have to be at my computer for this process to work. Better yet if my 75 year old mother had rented one she could not have done the process she doesn’t have a computer and she doesn’t download apps on her phone. Think of all your customers and ease of process this is silly!

Craig P. le

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Le client n'a pas laissé de commentaire.

Lorri A. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

Brentrichard H. le

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The trucks are usually clean, but beat up a bit.

Michelle L. le

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Le client n'a pas laissé de commentaire.

Maddison F. le

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Le client n'a pas laissé de commentaire.

Tieannaca L. le

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The young man that help with everything was excellent, he made sure I was taken care.

Thomas K. le

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Le client n'a pas laissé de commentaire.

Randall M. le

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Have the truck ready for pickup. We had to go out on the lot and locate our own rental truck, it was not ready, the rental visor was still in the window, and we had to back it out of the lot, wedged in between a propane tank and the billboard post. Very unprofessional, and we have never had this happen before, when renting with Uhaul.

Kerry S. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Le client n'a pas laissé de commentaire.

NICHOLAS G. le

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Le client n'a pas laissé de commentaire.

Wesley S. le

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Le client n'a pas laissé de commentaire.

Ray K. le

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Christina was exceptionally kind and helpful. I truly appreciate her above and beyond approach to customer service.

diane W. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Up until my last rental I would have recommend this location to anyone and everyone who asked me. But when I had to return my return 2 hours late and when I saw the final bill I basically was ripped off. A couple of weeks ago I rented the same size truck for the same amount of time and it the total rental was roughly 45 bucks. According my bank statement today for the same truck rental across the same period of time plus 2 hours I was charged 160 bucks. I could have rented a Ryder truck for 35 right down the street. Its a shame as I won't be taking my business back unless they admit they made some kinds of mistake and credit me back.

James G. le

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Le client n'a pas laissé de commentaire.

doug P. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Sally W. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Na

Melissa S. le

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Le client n'a pas laissé de commentaire.

David R. le

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Female employee is rude , they figure they’re the only game in town so customer service can suck and customers have to live with it

Jonathan E. le

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I rented a tow dolly. The previous user had the tire straps routed the wrong way and they were twisted in the ratchet system and I had to straighten them out myself. The ratchet system should have been lubricated as it was hard to work and I had to do lubricate it myself. The tires on the dolly must have been out of balance as I had a vibration in the tow vehicle the entire 1000 mile trip. Very annoying .

Mitchell H. le

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No issues with either the rental or the service. As a pick-up time was schedule, I anticipated that the rental would be ready for departure, instead, I had to warn up the vehicle, remove the rental advertising placard from the front window and scrap the heavy frost from the windows. Also, the van needed an oil change per the information menu.

Kaitlyn H. le

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Charge a little less per mile.

Nicholas S. le

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Very pleased with total experience.

Jennifer E. le

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Le client n'a pas laissé de commentaire.

John J. le

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Another great location! Cya on nxt move!

Kerrick M. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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Le client n'a pas laissé de commentaire.

Charity C. le

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Le client n'a pas laissé de commentaire.

Judith M. le

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So many issues with the amount charged compared to the amount d over the phone when extending time. I will NOT recommend this location in the future nor will I use this location myself again.

Tyra B. le

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Would use this facility again

Tammy W. le

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I just noticed I was double charged and now my account is going to be in the negative!!!

Jewel S. le

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N/A

Steve B. le

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Le client n'a pas laissé de commentaire.

Christina D. le

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The woman that helped my Mom and I was absolutely wonderful.

Ray W. le

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Le client n'a pas laissé de commentaire.

lee S. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Johnny D. le

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Staff was curitious and helpful

Henry C. le

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Very curteous and quick in and out. Will definitely use again

lee S. le

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Le client n'a pas laissé de commentaire.

Stacey P. le

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The return process is long and depending on the time returning it, can be somewhat dangerous for the area. Other than that it was good

Teddy P. le

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Le client n'a pas laissé de commentaire.

paulo B. le

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I don’t know the young lady’s name I worked with, but she was very helpful; she communicated directly to my needs and was patient/respectful.

Tecora W. le

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Le client n'a pas laissé de commentaire.

Jerry N. le

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Le client n'a pas laissé de commentaire.

Valerie H. le

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I called to release my U Box to the Moving Helper I hired as per there request. When my Moving Helper got there they were told the box was not there; it was in Huber Heights which I will add is considerably closer to me than Springfield. Also someone got my address wrong. My house number was combined with a street in Springfield. I was only going to be allowed a 2 mile move and get billed $1.50/mile for U Haul's mistake which I tried to correct by telephone on 3 different occasions U Haul agreed to pay for their mistake but I had to cancel one order and start another so my Moving Help would get paid. By the time that was done I could not get delivery that day. Alot of frustration due to a lack of communication within the organization. Never again!!

Tom W. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Timothy Q. le

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Great experience

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

Amy P. le

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Le client n'a pas laissé de commentaire.

Herb H. le

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GREAT AS ALWAYS

Sheena C. le

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Le client n'a pas laissé de commentaire.

Brandon C. le

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N/A

Ronald B. le

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Le client n'a pas laissé de commentaire.

Marvin H. le

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Le client n'a pas laissé de commentaire.

Malinda S. le

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The wait line was horrible. Not being told that pictures would need to be taken upon return made me not want to rent again. I was not given much info on anything. Very frustrating

Jerry C. le

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Le client n'a pas laissé de commentaire.

Cathleen B. le

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Le client n'a pas laissé de commentaire.

rICK J. le

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Le client n'a pas laissé de commentaire.

Gordon B. le

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Service was quick and easy and the equipment fit my needs perfectly.

Randy C. le

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used online reservation for a motorcycle trailer. Description clearly says hold down straps INCLUDED or comes with trailer. upon picking up trailer, i was told that they don't have straps but would be happy to sell me some. ended up having to buy straps at wal mart which was an added expense.

Tyler S. le

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Le client n'a pas laissé de commentaire.

Arianna H. le

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The store was very busy and did not have adequate staff to meet the demand and number of customers. Those working were knowledgable and friendly, there just need to be more of them!

Nicholas B. le

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The mobile website was terrible. Crashed multiple times on pickup and could not make it work at all upon drop off. Staff at the location made up for its faults and were very friendly and helpful.

Danny H. le

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Your call center lies to people to secure reservations. I called the local number to check on availability of a 5x8 enclosed trailer. The call bounced to the call center. The call center said there was one available for $18.xx/day, and wanted me to reserve it with a credit card. I told them I didn't have my card on me, but would be @ the uhaul office in 20 minutes to get it. They hung up on me. 23 minutes later I arrived @ uhaul, and they said no 5x8's were available, and they were booked out on them. But there was a 6x12 available for $32.xx/day. I protested and they said if I had reserved it online they could have changed the rate. The local store gets 5 stars. The call center gets 0 stars. Horrible way to do business.

David C. le

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Lights didn’t work on the trailer

Brody L. le

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Great place, used them before.

Catherine M. le

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Le client n'a pas laissé de commentaire.

Anthony O. le

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Le client n'a pas laissé de commentaire.

William E. le

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The last two times that I have returned the truck, it has been after hours & the entrance is blocked by other returned trucks. I have to go around the block and enter the kit thru an exit.

Dawn B. le

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Le client n'a pas laissé de commentaire.

Betsy C. le

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Le client n'a pas laissé de commentaire.

MASAHIKO H. le

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Le client n'a pas laissé de commentaire.

Lester E. le

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I reserved a pick-up truck for Saturday, Sep 14. The keys weren't at the store on the 14th, so I had to rent the largest box truck for the same price as the pick-up. Inconvenient.

Lindy W. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

rex S. le

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Le client n'a pas laissé de commentaire.

Susan W. le

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Le client n'a pas laissé de commentaire.

Betsy C. le

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Le client n'a pas laissé de commentaire.

Terry T. le

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Le client n'a pas laissé de commentaire.

Brandon L. le

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The mobile app needs so many things fixed that I care not to list. But one major point is the app ask for payment, address and Id information when reserving then ask for all that same information plus some when you arrive. We ended up having to go inside and the guy working helped complete everything. Scrape the app or work on it but leaving out there knowing it doesn’t work is poor customer service.

Phillip C. le

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Not a thing. Everything was great. Thank you

Toni S. le

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Online return was very slow. Took me 45 minutes

Daniel B. le

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Reserved my van on line. Still, the wait in line was a half hour and the sign in process was 15 minutes.

Carl K. le

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Everything went as planned. We had to extend one day but it was easily accomplished and the personnel were very helpful and efficient.

Chad N. le

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Truck was dirty carbon monoxide coming threw the cab truck and trailer were not ready per my reservation had to wait for an hour to get it

Brenda P. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Darryl P. le

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Nothing, they were great!!!!!!

Robert P. le

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Le client n'a pas laissé de commentaire.

DANIEL W. le

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I like the location but wasn't happy with the rental. The truck blew hot air ( as if the heat was on) through the floor vents when the A/C was running. Extremely hot, sweaty ride on a 90 degree day. The truck was in my possession for approximately 10 hours ( I returned the truck the same day it was rented, but after hours), and I was charged for (2) full days.

Kerry R. le

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The first 26’ had a bad power steering leak and we took it back and the 2nd 26’ didn’t have any brake lights.

marie B. le

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Le client n'a pas laissé de commentaire.

Chris A. le

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I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Kalie H. le

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Very convenient and employees are very helpful!

Sarah P. le

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Very helpful and friendly

Jerre D. le

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Had a very pleasant experience. Jared was more than helpful.

Jerre D. le

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Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

Janea C. le

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The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

brian w. le

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Every one is very nice

Michael D. le

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Friendly and courteous at all times

Robert S. le

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I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

Sonya S. le

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I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

GLADYS I. le

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Equipment clean and ready, customer service great, overall to very good experience!

GREATER FIRST B. le

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It was nice to have a place for storage, but it was getting too expensive to keep.

Jubileen K. le

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An elevator to the third floor would have been very convenient.

Jack K. le

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Great!

april c. le

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The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

ROSE B. le

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I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Julie L. le

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Construction made entrance hard to find.

Amy A. le

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No comment