Customer Reviews for U-Haul Moving & Storage of W Columbia

3 815 évaluations

400 Orchard Dr   West Columbia, SC 29170
(I-26 & Us 1)

(803) 796-3724

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(803) 796-3724

400 Orchard Dr
West Columbia, SC 29170
(I-26 & Us 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great friendly service..!

JAMIE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANTJAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brantley P. 
Évaluation :
5

Very friendly

Dwana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELHADJ F. 
Évaluation :
1

This rental used my name and email but was NOT actually me. Please use proper security practices when confirming the identity of your renters and their email address. This has happened more than once with U-Haul.

Clayton K. 
Évaluation :
5

When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.

Michelle R.  |  Premières impressions 
Évaluation :
4

Get everyone to smile more often, I have only interacted with three of the employees there and Matthew is the only one of those three that acts like he likes his job. I have talked to, I think she said her name was Debra? She sounded nice on the phone.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA R. 
Évaluation :
5

Aucun

POLLY H. 
Évaluation :
3

We were charged an additional month for our boxes after they were turned in. Still waiting on a refund.

WILLIAM S. 
Évaluation :
3

The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn't have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn't be prorated for the 3 weeks that I won't be in or no longer have access to the storage unit.

Tinesha H.  |  Expérience générale 
Évaluation :
5

We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!

Michelle R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
4

I resolved my reason for calling no need for call back. Thank You.

Archie A.  |  Premières impressions 
Évaluation :
5

After speaking with Wade, every issue I had was resolved very quickly and to my satisfaction and more. Wade considered each of my issues and has me satisfied with my uhaul experience. Thank you R.P. Smith

Robert S. 
Évaluation :
5

Check straps to be sure they aren't frayed on ends. Employee (Wade?) was friendly, efficient and helpful!

MICHAEL K. 
Évaluation :
5

Manager/owner was very polite and processed my pickup and return quickly and efficiently. I would definitely use this location again.

Carla L H. 
Évaluation :
5

Excellent staff member .

KENNETH J. 
Évaluation :
5

The employees at this location are super polite and helpful. Although very busy when we were there, they take the time needed with each person to deliver great customer service.

LISA S. 
Évaluation :
4

Use this site as a main hub in the W Columbia / Lexington area instead of the low class sites you send customers to. This site is perfectly located to do way more business and organized.

EDWARD M. 
Évaluation :
5

Extremely friendly and helpful!

Stan S. 
Évaluation :
5

Customer service is amazing

MARQUIDRIS C. 
Évaluation :
5

Wat a great location

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELA L. 
Évaluation :
5

Reservation was for a different location, who could not fulfill the reservation, this location was extremely professional, friendly and turned what was a less than pleasant experience into a great check out process.

BENJAMIN L. 
Évaluation :
5

Aucun

DEBRA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Smith R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
4

My experience at this location (in W. Columbia), with customer service, was absolutely horrible. The female there at the front desk was very rude and unprofessional. It wasn't until I threatened to call corporate/management that her whole attitude changed. No paying customer should have the type of experience I had. Her attitude and treatment wasn't warranted at all. I'm thoroughly disappointed with my experience.

BRANDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

I will never rent a Uhaul from any other location. These people are excellent. I have had bad experiences from other locations. But never from here!!!!!

JAYNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G M. 
Évaluation :
5

Train all of your employees to be as helpful as the one that helped me!

DEVIN S. 
Évaluation :
4

Sam is great. Patient friendly kind

Kimball M.  |  Expérience générale 
Évaluation :
5

The manager working the front desk was very professional and did a nice job balancing multiple customers and dealing with several problems along the way. He was very calm and thoroughly talked through the situation. I was able to get a trailer that worked for my truck, even though it wasn't what I placed an online order for. It was a good start to my 11 hour trip back home.

MATTHEW T. 
Évaluation :
4

Truck was clean and fueled. Truck ran rough at times. Got the job done.

HOWARD L. 
Évaluation :
5

Rien

DAVANTE Y. 
Évaluation :
5

The rep worked out my pick up after a misreprestation of mobile key pick up. Our local office is awesome always helpful

DONELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodrigo m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESTOR G. 
Évaluation :
4

The people were great .

RONALD T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
3

Lady behind the counter was very short and rude.

ZACHARY R. 
Évaluation :
5

I will never go to another UHAUL location to rent This is the best customer service at any uhaul I have ever been. THEY ARE GREAT!

JAYNE E. 
Évaluation :
5

just ensure that as more people move things you are stocked with trailers and trucks and have staff to handle the numbers. I was very pleased with staff person and how quick she managed my rental.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YU H. 
Évaluation :
1

The uhaul teuck had problem closing this caused the back door to open and dolly dropped. The person said I will be charged 80$ and actually charhed 150 $ , bery bad experience they dont maintain vehicles properly

Arpit J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
5

Customer service was great, and there were no problems. The truck itself was a bit old, but it was clean and in good condition.

ADAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PARIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY H. 
Évaluation :
5

Staff was curious and knowledgeable. Both the pickup and return was well done.

JERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD J. 
Évaluation :
5

The trailer needed a jack for the front. The attendant lifted the trailer onto the hitch, but it is to heavy for one person to lift.

GERALD L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kendra j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
2

had to keep going back SEVERAL times jst to be told they either didnt have the hitch in to do the job or there was nobody to install the hitch. I could have gotten a call to tell me this and not wait till i showed up each time. Once hitch was installed, it appears to be professionally done.

Charles B. 
Évaluation :
1

I never got my trailer hitch and was charged for it!!!!…..

russell J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

Very very slow customer service. I waited inside the office for 20+ minutes. Not an employee in sight.

BRIAN O. 
Évaluation :
5

Store was very clean.

MAURICE L. 
Évaluation :
1

Booked online several days prior. Truck and additional equipment was not ready when I arrived. The computer system " was frozen" and I was delayed with the finalization of the rental. Was told the truck must be back by 8am on Sunday, yet the facility did not open until 9am and there were no directions for after hours drop. Seems light a fly by night opeation.

MICHEAL H. 
Évaluation :
5

However I thought I'd was way over priced

KRISTINE R. 
Évaluation :
4

When you are busy there need to be 2 ppl at the counter I booked my truck online and still had to wait and because they were so busy he didn't check to make sure that the key to lock on back door was on the ring had to go back and get it and they were very busy and I had to wait for more than 15 minutes and this prolonged me to start moving

TIMOTHY G. 
Évaluation :
5

Very understanding person at customer services. I enjoy doing business with you all. No complaints from me

CORNELL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

miranda B. 
Évaluation :
3

Make sure the tire's Don't have nails/screw's, in it and the costumer doesn't have to keep air in the tires every day, also makes sure it doesn't need a oil change/tune up because the truck I had the passenger back tire constantly need air put in it and the service engine change oil words stayed up. Also Make sure the horn, relay's, don't constantly make noise going down the road, parked, ect.

Joy C. 
Évaluation :
4

I don't see anything wrong with the service that I received. All I can say is Thank you to uhaul

DARLENE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

When I rented this trailer, it was for a different location. I was sent a text message confirming my rental the day before but I didn't see in the text that the pickup location had been changed. It would have been nice if someone had given me a courtesy call tell me about this change.

JOSEPH B. 
Évaluation :
5

Excellent service. Thank you very much.

Yvonne S. 
Évaluation :
4

check out was qutxk and easy

JAY B. 
Évaluation :
5

Counter guy was excellent! even though he was there by himself he with lots of customers he didn't get rattled, very professional, helpful and friendly.

MICHAEL B. 
Évaluation :
5

very friendly

benjamin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO A. 
Évaluation :
5

Absolutely amazing service from this location

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA J. 
Évaluation :
1

I did not like the after hours drop off is . Nobody gives you that information , customer service is nice but their needs to be a better policy

KOSANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA J. 
Évaluation :
1

I wanted to rent a van but none were available so I rented a pick-up instead. However, when I went outside I could see it was about to rain so I returned inside and told the clerk, Amber that I really needed a van. She then proceeded to find a van at another UHaul location and made me a reservation all while assuring me I would not be charged for the pick-up. The manager, Mr. Wade was not available but Amber said she would handle the change with him later. Indeed I later received a voicemail from Amber saying that any charges to my credit card would be refunded and that I didn't need to worry about it. However, a few weeks later and still Mr. Wade refuses to refund my charges and even admits that his clerk should not have told me I would not be charged. That is not my fault. Amber went above and beyond to help me and to satisfy my need for a van however the manager does not keep the words of his company. He should honor the promises made by his employee and provide proper training so she doesn't make this promise in the future. Therefore I will not use this location in the future and cannot recommend it for anyone.

HARVEY M. 
Évaluation :
3

Besides a broken mirror the vehicle was fine. However, pickups after 7pm when the store closes are terrible, the picture showing where to retrieve the keys is not correct, customer service line is absolutely terrible they dont help at all, called twice and after i asked for help they put me on hold and then hang up. As for my reservation price, i stated in my return i NEVER RECEIVED THE PADS, so a refund must be given, the price for those still show up in my final payment and i have been charged for them.

Fernando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kyle O.  |  Premières impressions 
Évaluation :
4

When l walk in it took at lease 5 minutes 5 for him to come down that's after calling them. When checking me out he was checking another guy out the same time. And when l ask l want the truck for one way he told me they don't rent one way. I said never heard of that. So it's going to cost me twice as much. He said yep. I was asking others have they ever herd that. They said no. My trip was 1 hour. I was on the phone with them the hold time on hold. They never came to the phone.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY D. 
Évaluation :
5

merci

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
5

They were about closed but checked in the trailer with a friendly smile both employees were extremely friendly and nice

Dominic B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

coy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATASHA H. 
Évaluation :
2

The lady that was trying to assist me assigned the wrong size storage unit as well as a unit that was about 2 feet off the ground even after I explained to her what I was storing (riding lawn mower), therefore we had to go back in and re-do all paperwork again which resulted in another size unit that wasn't cleaned out and being charged more. I was told I would receive a phone call the following week for a discount due to everything I had to go through because they couldn't figure out the discount code in the system at the moment, however as of yet, no call from establishment..

GERALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
4

Need to be more customer services answering the phone and a quicker check out system

EVELYN G. 
Évaluation :
5

Sam was awesome at the west Columbia Agusta hwy location. Exceptional customer service.

ANDRE S. 
Évaluation :
5

That person that check me in was an outstanding person and Apologize for my bad experience

julio R. 
Évaluation :
4

The employees were awesome, but no matter what they did, the truck wouldn't rent to me for $29. I ended up paying $89 plus mileage, for a $29 plus mileage truck. I was in a bind and needed it, but I think next time I'll find any other means to accomplish my goal.

KATHERINE V. 
Évaluation :
5

Super friendly & efficient!

Laura H. 
Évaluation :
4

The attendant/desk person was not paying attention when I returned and I had to go inside and alert her that I was returning my truck rental.

AMY H. 
Évaluation :
5

Excellent staff - would highly recommend!

ANGELA A. 
Évaluation :
5

Matthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation number

Brady D.  |  Premières impressions 
Évaluation :
5

Super LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)

Sommer G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAC M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarus C.  |  Premières impressions 
Évaluation :
5

Great service and easy process.

magaly w.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page