Évaluations des clients U-Haul Moving & Storage of W Columbia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of W Columbia

Cote générale :

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roberta B.
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Le client n'a pas laissé de commentaire.

Cole R.
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Le client n'a pas laissé de commentaire.

Travis A.
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Employees were great, they just needed more of them

TASHIA C.
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Pleasant knowledgeable and quick service

GEORGE M.
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More desk personnel so the wait time is not so long.

JACQUELINE D.
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Staff member worked well with everything. I greatly appreciated his understanding to errors that occurred through the reservation to pick up time.

MACK M.
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Nothing had the best pickup experience that I have ever had. Wade Townes was the best. Thanks

Charles G.
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Very helpful on pickup.

Tim C.
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My Uhaul battery died on their behalf (which isn't predictable) which cost me triple the amount of money of my contract cost because of the time inconvenience. They gave me 0 reparations to the issue in which most would deem the matter unethical and unacceptable as do myself.

WILLIAM E.
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Le client n'a pas laissé de commentaire.

Cynthia M.
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They were absolutely fantastic! There is nothing you can do to improve EXCELLENCE! The staff was super nice and helpful! I will use that location again.

PAUL L.
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Le client n'a pas laissé de commentaire.

Joe Ann M.
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Le client n'a pas laissé de commentaire.

CATHERINE M.
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The customer service was very professional

James B. | Expérience générale |
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We were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaint

James C.
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Very efficient, organized and polite staff. He was expecting my order and I was able to quickly go through checking in and out. This has not been the case at other locations. Will definitely use this location again.

Jennifer P.
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Le client n'a pas laissé de commentaire.

Kevin O.
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Splendid

Alena S.
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Le client n'a pas laissé de commentaire.

RAYMOND J.
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Le client n'a pas laissé de commentaire.

Angela M.
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Everyone was very friendly and the van I reserved was ready when I arrived. Very pleasant experience. Would definitely rent from ‘this location again if necessary.

PETER R.
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Very good experience

BRYAN C.
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Staff is knowledgable and friendly. Very patient in explaining how to operate equipment.

Naresh C.
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Le client n'a pas laissé de commentaire.

WILLIAM E.
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When leaving this location, avoid congestion on US-1 and take the frontage road toward US-378 to access I-26

Ronnie S.
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Le client n'a pas laissé de commentaire.

Kelly F.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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Le client n'a pas laissé de commentaire.

KELLY F.
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Le client n'a pas laissé de commentaire.

Wade F.
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The young that checked us in and out was very professional and helpful. Thank you!

Steven A.
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Le client n'a pas laissé de commentaire.

Lawrence S.
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Le client n'a pas laissé de commentaire.

sergey S.
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Terrible customer service. The rude employee there gave me a lot of attitude when I asked how long it will take to give me a new truck since the first one had a lot of wind noise. This employee threatened to cancel my rental and told me to go somewhere else bc I asked how long it would take after coming back for a better truck. Upon giving me the truck he didn't sweep it up inside and I don't think he did a good job COVID cleaning it inside (very sloppy). He opened the truck door and just went inside until I asked him if the truck is ready to go. He just mumbled yes to me as he's walking away from me. Obviously i was a burden and nuisance to this last employee for the second truck. I didn't feel welcome in this place for the truck switch. Overall very poor experience. I would fire this employee for this rude nonsense behavior because he probably treats other customers the same. He was more than happy to cancel my rental and get rid of me. Also the trucks are not ready when a customer comes to pick it up. The employees run around frantically “cleaning” it. This is a bad place to rent uhaul stuff bc they are severely understaffed. The trucks are beat up. I rate this place 1/5

Clayton S.
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Prompt and courteous service. No issues dropping off the trailer

KIRK O.
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Le client n'a pas laissé de commentaire.

Aaron M.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

Hector A.
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Le client n'a pas laissé de commentaire.

Patrick H.
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Made a reservation for a pickup truck but was told it wasn't available so I had to take a 10' which is not what I wanted. I asked about the $50 reservation guarantee and was told I needed to contact customer service.

William B.
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Le client n'a pas laissé de commentaire.

Charles S.
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Le client n'a pas laissé de commentaire.

Brian D.
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Le client n'a pas laissé de commentaire.

Donald W.
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Friendly, expeditious service!

sylvester y. | Expérience générale |
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PROPERTY manager and very helpful and generous..

JANICE L.
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The employees were rude and very unprofessional. Didn't have everything in stock that I ask for. When I return the truck an employee said the people in the office went home because they didn't want to deal with customers.

COTINA H.
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The gentleman that helped me was very polite and helpful walk me through all the steps of the rental process. Made the return process easy and painless.Very professional and courteous. I cannot thank him enough for all of us help.

David F.
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U-Haul employee was very courteous.

MELISA Y. | Expérience générale |
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No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.

KANDACE W. | Expérience générale |
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My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.

Denise W.
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Le client n'a pas laissé de commentaire.

rosalyn j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TANYA S.
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Please have your employees wear masks.

Eugene M.
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Le client n'a pas laissé de commentaire.

Sharman S.
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More training for associates.

Hanna W.
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Le client n'a pas laissé de commentaire.

Michelle M. | Expérience générale |
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The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.

Jenelle A.
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The website constantly crashed when trying to complete the online check in procedures as well as the online return process so I was not able to complete them.

Karen J.
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Le client n'a pas laissé de commentaire.

LAURIE B.
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Needed more employees working. Young man did a great job but was only one working up front.

Leon B.
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Wade is the best

Jeffrey S.
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Consistently EXCELLENT customer service.

alexandra M.
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Le client n'a pas laissé de commentaire.

Jennifer R. | Premières impressions |
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Porch Lance was very pleasant and helpful.

Chad C.
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Le client n'a pas laissé de commentaire.

Christian E.
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Excellent customer service from the manager. I believed he said he was from Augusta, ga., can't remember his name, but nonetheless he was courteous, professional, and made that portion of my move seem effortless. Uhaul needs to do whatever it takes to keep that man.

Lauren G.
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Le client n'a pas laissé de commentaire.

Wayne P. | Expérience générale |
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Great service!

Mary C.
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Nothing, I was very satisfied with the service. Broderick, the guy that connected the trailer to my vehicle was very polite and caring. The first trailer was a 6x12 and he had hooked it up and I needed the 5x12. He was still polite and made the change without any complaints. I appreciate the General Manager, Mr. Wade. He was polite checking me out and he greeted me on the return and professionally. I will recommend this U-Haul location to my friends and will definitely using them again. Thanks for “top-notched” Service. 😀Always, Mary Stokes-Clark

Patricia J.
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Great Customer service

Keith S.
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Person was not willing to tell me why I was charged $55.00 and u-haul made to withdrawals from my account one for $110 and one for $95 which needs to be corrected. He told me I had to call my bank instead of helping me he blew me off. I need someone from corporate to contact me to get this resolved.

RICHARD W.
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Le client n'a pas laissé de commentaire.

Phillip R.
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Customer Service is awesome.

chuck m. | Expérience générale |
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The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 👏👏👏👏👏

Wayne P.
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Great Staff!

ElizabethMcDonal A.
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Le client n'a pas laissé de commentaire.

Wayne P. | Premières impressions |
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Excellent staff.

Thabit M.
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Le client n'a pas laissé de commentaire.

John B.
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The onsite employee was great, but he was the only one working and was doing a good job of juggling all of the customers coming in. There was a problem with my truck and he was great to replace it and get me going, but it was still much later than I was planning. I ALWAYS have to wait at least 10-15 minutes on the phone when I call the UHAUL main number. When I finally get someone on the phone they are great, but it seems that the common thread with UHAUL is do not be in a hurry...

Marc G.
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Le client n'a pas laissé de commentaire.

Francis L.
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Le client n'a pas laissé de commentaire.

Stephyne B.
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Very professional and the equipment was very clean.

GREEN H.
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Le client n'a pas laissé de commentaire.

Casey A.
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General Manager was great! Really friendly and personable guy.

Dustin C.
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Le client n'a pas laissé de commentaire.

JESSIE S.
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N/a

Andrea T.
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Le client n'a pas laissé de commentaire.

Santino D.
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Due to heavy rainfall from the remnants Hurricane Sally our moved was slowed down. Your representative made it easy for us to extend our truck rental and make our move easier.

William C.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

William W.
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I was over charged for my rental. And the wait time was very long to return and and pick up.

LYNN S.
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The lady helping me was so very helpful and nice

Ben O. | Premières impressions |
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Wade was very helpful and professional.

Wayne P.
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Great service! Wonderful employees!

Dennis B.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Le client n'a pas laissé de commentaire.

Marvin R.
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Have been renting from u-haul a long time . never had any problems. This past weekend ,i tried to call back to the office to ask a question.That was a terrible experience. Phone system needs some serious updating.

Thomas N.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Very helpful and pleasant

chris H.
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Le client n'a pas laissé de commentaire.

stephanie C.
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Le client n'a pas laissé de commentaire.

shawn L.
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Get someone else to manage your location. The manager was rude and very unprofessional. I contacted customer service and guess who called me back. The manager and her manager didn't want to help at all.

David C.
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I reserved my equipment in Lexington SC. Which is close to my house and where I was moving. I was sent 22 miles out of my way due to equipment availability. I was stuck paying for an extra 44 miles because of equipment availability.

alexander W.
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Le client n'a pas laissé de commentaire.

LEVESTER C.
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Le client n'a pas laissé de commentaire.

Dawn P.
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I walked in to inquire about a truck because my 10' truck I had reserved wasn't at the 2339 Two Notch Rd U-Haul location (broke down) They didn't even call to tell me. So I stopped at this 400 Orchard Dr U-Haul location on the way home to see if they had any trucks available. She said no (I saw several trucks in the lot) So I left & went to the U-Haul location closest to my home on S. Lake Dr. Lexington, SC (Midgard Self Storage 803-490-1126) They looked online & found me a 15' truck at the 400 Orchard Dr location I had just left. It would be available at 5:00pm (res# 96509074). So I took care of the new reservation & cancelled the other one. Then I went back to 400 Orchard Dr to pick up the truck. It took a while to get finalized as they had only one lady working there with several customers. She was pregnant & had to go outside in the 95 degree heat to hook up a trailer. Then there was no time to clean out the truck, I told her never mind - I had to get going. Then I got charged way more $ because it was a 15' truck and they didn't give me the same mileage deal as the original reservation (95787164) When I dropped it off the next day two ladies were working & both were too busy to talk to me - one was on the phone & took the keys & said she'd email me the receipt. Then I banged my foot real hard on their door stop & limped back to my car.

Brett S.
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Le client n'a pas laissé de commentaire.

Ray C. | Expérience générale |
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everyone did a great job thank s

Latasha B. | Expérience générale |
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Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..

MATTHEW G.
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Better attitudes would make a difference.

GARY H.
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Le client n'a pas laissé de commentaire.

Furman M.
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Le client n'a pas laissé de commentaire.

Kedrick F.
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Le client n'a pas laissé de commentaire.

Carl C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kevin b. | Expérience générale |
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Haley Huffman is the best super manager

Kimberly B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Evelyn G. | Expérience générale |
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Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.

Adam A. | Expérience générale |
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Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.

Michelle M. | Premières impressions |
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Very helpful manager - went out of her way to accommodate us !! Very very happy !

kevin b. | Premières impressions |
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Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great

Sandra T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mildred B. | Expérience générale |
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My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!

Deborah G. | Expérience générale |
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When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in

Rebecca N. | Expérience générale |
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Staff was great! The move in special was amazing.

Tracy D. | Expérience générale |
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There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Mycah W. | Expérience générale |
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Great team

Evelyn G. | Expérience générale |
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Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!

Debora S. | Premières impressions |
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I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Janice D. | Expérience générale |
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My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Ray C. | Expérience générale |
Évaluation :

We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Melissa R. | Premières impressions |
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It was clean, service was timely & friendly & we were given all we needed. TY

LYNDA T. | Expérience générale |
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This location has some really excellent and helpful staff. Quentin was outstanding.

Jessie L. | Expérience générale |
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I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!

Stephen P. | Expérience générale |
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I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

SHAWN C. | Expérience générale |
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Thanks

Carl C. | Premières impressions |
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5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Jessie L. | Premières impressions |
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Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Erin B. | Expérience générale |
Évaluation :

I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Theatus C. | Premières impressions |
Évaluation :

Excellent service and staff. Clean. Thank you for making my move easy.

charles d. | Premières impressions |
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The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

MARK B. | Expérience générale |
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Held our storage unit for years. Every time we visited the staff was great.

WILLIAM R R. | Expérience générale |
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Never had any issues with the unit or staff at any point. Nothing negative to say.

Patricia P. | Expérience générale |
Évaluation :

The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

troy c. | Expérience générale |
Évaluation :

I do not wish to comment.

GA W. | Réservation |
Évaluation :

PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

DAVID E. | Expérience générale |
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This is a busy store! Very friendly folks!

Patricia P. | Réservation |
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great service

Wallie W. | Réservation |
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Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

magaly r. | Réservation |
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Great service and easy process.

MONICA W. | Réservation |
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They really helped out alot.

Damian C. | Expérience générale |
Évaluation :

Its not that clean

SHANNON M. | Expérience générale |
Évaluation :

Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.

KIM CRAIG F. | Expérience générale |
Évaluation :

Easy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.

Lynn R. | Expérience générale |
Évaluation :

The office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.

Darren G. | Expérience générale |
Évaluation :

I requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.

MICHAEL M. | Expérience générale |
Évaluation :

In 3.5 Year’s, I’ve paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625

Don L. | Expérience générale |
Évaluation :

I was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler

Kyle R. | Expérience générale |
Évaluation :

Very clean facility and great customer services

Non reviews have been submitted for this location.

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