Customer Reviews for U-Haul Moving & Storage of Walker's Point

6 392 évaluations

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Employees were really clueless and pretty unhelpful. Were on the their phones the whole time. Did the fast check out and it still took forever. The car we ended up getting was parked so close to the other car that we had to get in on the passenger side.

Marwill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN O. 
Évaluation :
3

The inside of the truck was not clean, there was crumbs on the seats and pieces of wrappers on the floor of the truck.

ALFREDO G. 
Évaluation :
5

Representative were very helpful

Debraca F. 
Évaluation :
5

Tom in AZ was great & so was his Staff! Highly recommended them here in AZ!

sheila S. 
Évaluation :
1

Alexia doesn't want to go outside, designate a place to park trailers, or unhook trailers because she's “a lady.” Also, was nearly run over by another employee because she had earbuds in and was on a personal video call and walked in front of a moving van. This location is absolutely chaotic. Scary that a handful of disinterested and disengaged people are responsible for inspecting and maintaining equipment people trust their lives and families to carry.

AUSTIN C. 
Évaluation :
5

Thanks for the help with my move. I will use you again in the future.

Steve M. 
Évaluation :
5

This is a great service! The containers and drop off/pick up are so convenient. My belongings were safe and secure - the online videos really helped me to know how to pack it properly to avoid damage. Your drivers are master forklift operators!! Thank you for making my 1200-mile move a breeze.

Anastasia A. 
Évaluation :
3

The truck was dirty on the inside, and the mirrors were inoperable. I had to duct tape the mirror on the driver's side to keep it up enough so that I could see the traffic behind me. Neither mirror was able to be adjusted enough to work very well. Multiple warnings were going to warn me of numerous alerts. The manager told me to ignore them because there were faulty sensors. I didn't feel very confident in the vehicle I was given to use.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
3

After I returned my U-Haul, i realized i accidentally left my personal highway transponder on the dashboard. I was not close to this location at the time, so i decided to look up the number and call. first off, there was no possible way for me to just call the direct store, so i had to be on hold for half an hour. eventually someone picked up and said they would try to help, she put me on hold for 2 hours. eventually i hung up. You really need to improve your customer service system.

Andrew G. 
Évaluation :
3

Staff all on their phones, one guy had his personal phone on speaker. Was cordial with basic service but clear that my presence irritated him Van cab was ok but really not thoroughly cleaned. Debris on the seat. Hand prints over everything. Could use a once over with a sanitizing wipe.

Crystal C. 
Évaluation :
5

Ne s'applique pas

Ashley R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIAN I. 
Évaluation :
5

The lady I met upon checking in was very friendly and helpful. The lady I encountered while returning the equipment was not very helpful and seemed more concerned about her phone.

Dan J. 
Évaluation :
3

The staff could show a bit more enthusiasm about being at their job. You felt like a number and not much else.

CHRISTOPHER K. 
Évaluation :
1

I spent 15-20 minutes waiting for someone to hook up the trailer. The person in the yard said it was the responsibility of the person behind the counter and the person behind the counter told me to see the person in the yard. I got the run around from both of them. After 15-20 minutes the person in the yard came over and hooked up the trailer. The trailer had quite a bit of dirt inside around the bottom edge of the trailer and I had to sweep it out before I could load my belongings.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andree B. 
Évaluation :
2

Manager would not rent me pickup that was approved twice night before. To lold me no U-Haul in Wisconsin would. Lie. U-Haul on Capital in Milwaukee said it d they would bbut I chose this one closer to me He would not answer my questions. Tld me to take a movie on MN g truck or leave. Big truck took over 100 $in gas just to tow a ttransport trailer. I be sure pickup would have better mileage. This guy said your reservation people knew policy but approved anyhow. Not good customer service at all!!!!

RONALD C. 
Évaluation :
4

The treatment of an employee was not the best. Otherwise it was fine.

DUHAMEL R. 
Évaluation :
2

The ladies look and act professional. The guys you have have hats banged to the side, not friendly and unprofessional. Talking about personal things when customers are waiting to check out trucks. The location is starting to have a bad image. I have been coming here over 10 years.

LARRY M. 
Évaluation :
2

I had to upgrade my original reservation to a larger unit to store my belongings. When I got to my larger unit, there was a massive pillar in it which takes up a great deal of space that I needed. I didn't have the time or energy to go back and change units AGAIN as I was on a time limit to get things done. So I'm rather displeased that I have a huge pillar taking up the space I needed for storage.

Alana M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNETTE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Only one person was on staff at the time of pick-up and he did everything - he was awesome - best customer service I have seen in a long time.

JON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARCISA V.  |  Expérience générale 
Évaluation :
4

Just a drop off location but this whole experience was the wooooooorst.

James W. 
Évaluation :
4

Need to get rid of the rodents (Rats)

Robert H.  |  Expérience générale 
Évaluation :
2

My storage units got wet due to rain. Still haven't heard back from the manager before I left the state. My furniture was damaged due to 2 out of 3 of my storage units being wet in August after the rain. Filed a insurance claim with RepWest and the claim was closed due to no response from Joey. I would love to have furniture in my new home. My couches were ruined, my television, washer and dryer.

ELEXION S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dynasty P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jackeline S. 
Évaluation :
3

Vehicle should be more clean. Need to keep accurate with the inspections, gas, mileage,.

JORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B.  |  Expérience générale 
Évaluation :
1

Very confusing move in and move out process. Charges, fees and billing due dates are not clearly communicated. The facility is nice and convenient, but needs more support from the staff. They should provide info instead of making the customer work for it.

Alexandra M.  |  Expérience générale 
Évaluation :
4

Employ workers who will get off their ass and walk you to find the rental unit. I saw one girl setting on a stool behind the clerk at the register while I was there trying to find two different storage units and not once did she offer to move from her perch and help me. PISS POOR CUSTOMER SERVICE.

Dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME M. 
Évaluation :
2

Clean the trucks out and make sure if there are not enough trucks available for people who pre booked online to let them know ahead of time or remedy the situation. I booked on state st in Milwaukee and they moved me to 1st st without telling me and then when I get to 1st st location they didn't have enough trucks so I had to wait for the next day. The following day the system is down on 1st st. I have booked with uhaul before and never had these issues. Customer service is key. They guy who was at the counter when the system was down did an excellent job though. I was there 9/5/21 in the morning.

NATALIE CARMELA C. 
Évaluation :
1

Every time I rent with Uhaul, there is new problem. It never goes smooth and easy. This time, the entire truck check-out system was down. A line of 15+ customers were stuck trying to get their equipment and struggling to use their phones to go online, myself included. When I finally got my truck, there was missing equipment that I'd reserved. Very disappointed.

Alexandra M. 
Évaluation :
5

The service was great 👍

Narcisa V. 
Évaluation :
1

Self check in was a disaster. Truck keys were not where the check in said they would be. I had to go in. Inside there were 2 employees and a line of 15 people. After 30 minutes a 3rd employee finally showed up. He smelled as though he had clearly recently smoked Marijuana. When I finally got to the front the employee told me the keys were actually on the building, contradictory to what the online check in said. They were not, he then finally issued me a completely different truck. The most frustrating part of the experience was a number of people who made no reservation were issued a truck before me. What was the point of a reservation then? The truck also had only a half tank of gas, which was how I returned it but still frustrating if I had needed to travel farther. Overall I feel like the level of customer service was completely unacceptable. I will be avoiding uhaul in the future as a result of my experience.

Jacob W. 
Évaluation :
5

Lower the prices

LEON A. 
Évaluation :
5

I thought the staff were super helpful, they gave us the keys and when the woman working realized one of the tires was iffy on a truck she came running out just to double check that we would be safe for our ride which I think is above and beyond! Great experience.

Sydney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R T.  |  Expérience générale 
Évaluation :
5

Overall this place was great but we had one problem with trying to get in it took us two hours with security put us on hold and did not answer 3 people called including our son couldn't get in so we called the management he was helpful

ANTHONY B. 
Évaluation :
1

Trying to cancel my account has been an absolute nightmare. It has literally taken me over a month, 30+ days to cancel my account and receive a refund. I can not believe that it takes 6 people to close an account and process a refund.

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
4

Drop off was effortless and easy.

KRISTEN R. 
Évaluation :
1

I reserved a certain storage unit in Advance, When it was time to put my belongings in storage, My size unit was no longer available. I was offered two mini units because nothing else was available. There for, I had to go across town to a different location that was more expensive as well. The fact that I traveled across town, would mean, I'm paying more for milage and gas as well. I'm very disappointed that uhaul scam there customers with inconvenience.

Claudett Z.  |  Premières impressions 
Évaluation :
3

Tell people the truth about the delivery capacity so they can plan accordingly. Do not promise to do something and then make excuses on the backend about labor shortages. You knew you did not have enough drivers and delivery people when you made the “guarantees.” Stop the misleading refund for late delivery policy. Telling me the box made it to the state, so it is not late, and then taking another 7 days pass the delivery date to bring it to my house because “you don't have drivers”. Is really frustrating and cruel. If you would have just said upfront, “we are short delivery drivers and it may take up to 5-7 days to get your box to you once it arrives in state”, I would have respected that and not lost total trust in your company. People understand what is going on in the job/hiring market and have more empathy when told the truth, not lies. Uhaul do better - you can I know it. There should be no one able to touch you in this market - you are slipping and there is no reason to this to happen.

Laurice M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KACY F. 
Évaluation :
1

I just got done moving to Milwaukee with my rented UHaul truck. When I arrived the front desk setup my access key to the wrong building so I had to go back to the front desk to get the correct access key for my storage unit building. As I open my storage unit there is no lock in there so I had to go back up to the front again to get the lock. In the process I received an email my reservation was canceled. When everything was moved into the unit, I dropped off the truck with a gentleman working with the UHaul drop offs. A couple days later I don't see a hold on my card or any money taken out for my UHaul truck. My order was cancelled so I'm dealing with that.

Megan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER E. 
Évaluation :
4

The accuracy of the fuel level. We were to fill the tank to the level we received. When we refueled, it was almost double what would have used for the distance traveled.

JOHN P. 
Évaluation :
5

Amir was so helpful and polite.

SHARI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS O. 
Évaluation :
4

Keep doing what you do!! Customer service was great! Seasoned employee was training new employee and holding the counter down (Great Job)! He didn't get frustrated. He listened to the customers request/questions and had an answer for every one of them. Great experience!!! Thank you UHAUL!

JULIOUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrice b.  |  Premières impressions 
Évaluation :
5

The gentleman that checked us in (I'm unable to recall his name but he was working on Friday night between 6pm and 7pm) and Horace (the gentleman that helped us return the trailer) were both absolutely awesome to work with! Please send them both Kuddos to from us! Great customer service, very friendly and knowledgeable. Please keep good workers like this!

Jean L. 
Évaluation :
5

Very nice and new equipment. Clean truck that ran very smoothly. Staff was extremely friendly at pickup, as well as dropoff (different site).

JEFFERY T. 
Évaluation :
4

Rat traps around 🤨🤨 keep them rats out y’all!

Michael L.  |  Premières impressions 
Évaluation :
2

We first went to the store to book a van but they said nothing is available. Later, we booked online and got a van available to pick up from the same store. This is so weird and unprofessional. We wasted almost an hour in this process.

HARSH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
2

No one to help check in during business hours

Bennett S. 
Évaluation :
5

All of the employees were super helpful. The app to check out the truck was absolutely worthless, your employees saved the day and made it a hassle us experience once I gave up on the app.

Andrew D. 
Évaluation :
3

I received no paperwork from either location for my rental. When dropped off I was told my credit card would be billed. I don't like not having paperwork to show what I rented. and to the length of time I rented it in case there is a dispute on billing.

mike A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDDY C. 
Évaluation :
1

Quit charging me for storage space I'm not using since June. They're nickeling and dining me and I've spent over 2 500 $.

Wesley B. 
Évaluation :
4

Nice service

IRIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALIK B. 
Évaluation :
5

The service was great! Fast and easy and the employees were friendly.

Jackson K. 
Évaluation :
5

I always rent from you guys

RONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Z. 
Évaluation :
5

Everyone was very organized and friendly. They made the process of moving a little bit easier for us. Merci.

Vanessa G. 
Évaluation :
4

Van was easy to find. Mostly clean (cab needed to be wiped down, sticky substance around). Always a funny smell in the vans like wet dog, maybe it's the ozone machine, but could use a nice spray with air freshener or something. Vans should always be filled up to Full. Takes the guess work out of how much gas to put in it to bring it back up to same level.

Crystal C. 
Évaluation :
5

I used twice the U-box service and both times was the best experience, the team was super helpful and the cost per box was the best on the market!

Sheila R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
1

I was never given the key pad code to the pad lock on the back of the truck. I sat outside of someone's house with furniture outside calling uhaul for an hour. I could not get an answer from the locations phone number and when I called uhauls customer service number they kept rerouting me to numbers that also did not answer or could not help. I eventually had to have my brother go to the uhaul store and het the code manually and call me. I will never use uhaul again. This was my first time and it was a terrible experience

Alyssa C. 
Évaluation :
1

Poor reservation and an excessive charges. Reservation had too many issues such as lock combinations were incorrect. Staff unaware of reservations. Horrible wait times on the phone. Call dropped in the middle of speaking of representative.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake B. 
Évaluation :
3

I was very disappointed to see roaches around my storage. Also there was muce droppings in my bags and boxes.

Bettina M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
1

Employees not helpful.

BRET R. 
Évaluation :
4

Dropped off the truck at 8:00PM in the Drop Off Area. Took my pictures down loaded to the app to return then placed my Keys in the drop box. All went well.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA A. 
Évaluation :
1

Ensure that equiptment that is registered, is available. Drug screen employees. Provide customer service training and hold employees accountable.

Matthew T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA S. 
Évaluation :
5

The employee that I worked with was knowledgeable and efficient. She has helped me on several other occasions and is top notch.

steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN M. 
Évaluation :
1

The website said that I was ordering a truck with a 15' long box. Instead I got one that was only 12' long. The clerk argued with me when I told him that. The website said that I would be charged 43,95 $ + 0,65 per mile. When I got there, I was told that I would be charged 62,50 $. When I returned the truck, the clerk refused to inspect the truck and just took the keys and told me that I would be emailed a receipt. I still haven't gotten the receipt, but I was charged 86,92 $ . I would like to know why. I returned the truck empty and clean with the same amount of gas that it had when I left and I believe that I drove it less than the 15 miles I had expected. I would like an itemized receipt and I would like to be refunded the amount that I was overcharged.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKKI ZANE G. 
Évaluation :
3

Internet was down at location when renting. Phone service was slow. Caused major time delay and trips to multiple other locations. Very frustrating. This location was not at fault, though.

Thomas R. 
Évaluation :
3

Lexi is the best employee you could have. Someone neglected to put in the original order for our hitch. Lexi straightened out the problem. Her smile soothed my irritation. Joey was patient with my many questions. James, today really cares about getting things right. Except for the 10 day delay for the hitch, I would have rated your service 5 star. Customer service is key, and your people really care. Again, Lexi is one smart cookie and knows her stuff.

susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
2

There was a gentleman checking out customers all by himself. He didn't seem interested in being at work at all: Also, my vehicle was not brought up. I was handed keys and told to find my own vehicle on the lot

TORRENCE R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jamie A. 
Évaluation :
3

Reservations were changed to this location-but my reservation was not adjusted to the time them opening and they didn't have mobile pick up available on my reservation. So I had tos it there for an hour and 20 mins waiting for them to open to get the truck. (Which is not this locations fault-just uhaul in general-shit service) Originally the truck was in ok shape, scratches, damage from previous users, we also didn't start out with a full tank of gas. Cooperate is just dropping the ball entirely. Again this location isn't the problem.

JOSE F. 
Évaluation :
5

They closed early which made my return harder since the drop box was broken

NICOLAS S. 
Évaluation :
5

Everything went smooth.

JEFFREY P. 
Évaluation :
3

Be more hands on to help the customers. Show where the truck is, help w basic instructions on handling the truck (type of gas, lights etc). Have working equipment. The door seal gap made it too nosy to drive, cigarette lighter was not functional to be able to charge phone, oil light on.

NAZIM A. 
Évaluation :
1

I was told they don't accept cash … came to drop off the trailer and they accepted cash from customer in front of me… was it that I couldn't use cash because of the color of my skin or how I looked. Highly disappointed in staff !

LEGINA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY P.  |  Expérience générale 
Évaluation :
5

Never had any problems during the time I rented. Facility clean and well maintained.

JAMES R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEISHA K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy T.  |  Expérience générale 
Évaluation :
5

I had a few problems but the manager was very helpful bcuz I didn't know a few things

MARISSA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY P.  |  Premières impressions 
Évaluation :
5

Thanks could be more cleaner though

Nick C.  |  Premières impressions 
Évaluation :
2

The people we spoke with were very helpful but the office hours of only being open until 7 pm were very inconvienient as we had been packing all day and showed up to check in 10 min before close. My experience was also poor as the key card I was given after checking it, when swiped to open the door, gave the message "not valid please check in" or something like that...right after I had checked in about 20 min previous. We got lucky and someone walked out and we went in and when opening my storage unit an alarm went off probably because the system didn't know we were in there. Lastly, turning in the truck was an absolute pain because there was no obvious area on the website to turn in the truck as we were there after store hours. I watched your informational video and the "return your truck" button was no where to be found. My girlfriend eventually figured it out but this was after about 45 min of googling things and attempting to call the help line only to be on hold the entire time. The whole experience was terrible and I am also fairly sure I was charged twice for the truck because when turning it in I had to put in my card information again for some random unknown 71 $charge after already paying 62 $to innitially rent the truck. This payment has yet to show up on a bank statement so I am unsure if it has gone through but if it does there will be an angry phone call. Overall the customer service was amazing and the people were extremely nice and very helpful and made the rental process very easy, but nearly every other part of the experience was ridiculously stressful.

Paul D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELINA V.  |  Expérience générale 
Évaluation :
3

Building E is dirty, smells and the bathrooms are atrocious! The only helpful person was the gal working the morning of Monday the 19th. The other three associates standing there, not so much. Best rates in Milwaukee County!

janie o.  |  Premières impressions 
Évaluation :
3

I reserved a 10x10 unit but when I checked in the store they said they did not have any available. I ended up with a 5x10 which was very inconvenient.

ALBERTO A.  |  Premières impressions 
Évaluation :
3

I have been told that person just need to show reservation # to get the unit key. But actual scenario was different. This has wasted lot of our time during movement.

Sugandha M.  |  Premières impressions 
Évaluation :
2

My move out date was actually 07/01/21 but apparently (big surprise) the staff told me it was taken care of when in fact it wasn't. The staff here is basically useless. So I would consider using another facility.

Sydney S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B.  |  Expérience générale 
Évaluation :
4

Staff very friendly and helpful

nathan r.  |  Premières impressions 
Évaluation :
3

My storage experience was good however I felt the access system with the card was faulty. I had difficulties swiping my card and would have to swipe several times. The day of my check out I swiped to check in but when I got to my unit my alarm kept going off. Not very good for my anxiety.

CHEENA H.  |  Expérience générale 
Évaluation :
5

Your staff was very friendly and helpful.

Janine B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsay C.  |  Premières impressions 
Évaluation :
5

The staff on State St and on 1st Street were amazing. They both had my best interest in mind and helped me beyond my expectations. Thank You Uhaul 

Guadalupe S.  |  Premières impressions 
Évaluation :
2

This facility has went down hill over last 2 years. The staff used to be helpful and knowledgeable which is no longer the case. The manager is still actually helpful and knows what is going on however. When I moved in initially I had reserved a second floor unit. On day of move in with a 21 foot truck of household items, the only elevator was inaccessible as it was being painted, majority inconvenient. The manager did help me find a unit on first floor at higher cost. The facility alarm system constantly went off anytime I would access my unit. Initially the badge reader never worked so I was given a PIN number for access.. however it appears the alarm system had issues this spring and would constantly be going off when accessing unit. I tried calling office however no one answered. I pushed the call box and no one responded, it was literally a ghost town. So I can not say the place was secure during this time as no one responded and the alarms just kept sounding. It seems like alarm system now works properly and disarms again while I was moving out in June. I did mobile check out but also confirmed with staff upon leaving because it seems like Uhaul mobile apps do not work as intended. My unit was not processed as moved out until 4 days later.

Dustin E.  |  Expérience générale 
Évaluation :
1

Was an ok place years ago. Has gone way down hill with unhelpful staff that don't appear to care. So glad we never have to deal with this location again!

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean D.  |  Online Move In 
Évaluation :
3

We were given an upper unit with no aisle space to get the couches in. It was very difficult and when we went back to the customer service area to ask a question or see if we could get a larger unit, it was closed even though according to the hours on the door you still should've been open.

KRISTINA A.  |  Premières impressions 
Évaluation :
5

The associates were super helpful.

ANGELINA V.  |  Premières impressions 
Évaluation :
5

Merci

CONSTANCE M.  |  Expérience générale 
Évaluation :
2

My card didn't work so I could not move stuff in And I called the GM no answer even after hour I called an intercom and no one answered I am very disappointed I will not rent next time

VERONICA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginese D.  |  Expérience générale 
Évaluation :
4

Nice staff

Michael W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meagon O.  |  Premières impressions 
Évaluation :
4

Would have been better had there been 24 /7 access

KEVIN C.  |  Expérience générale 
Évaluation :
2

I had a 15' truck and was given the smallest storage box you guys had. I had to take half of my belongings back to Madison because the storage I was given was way too small when I was promised one that would be big enough

Robert D.  |  Premières impressions 
Évaluation :
5

That unit wasn't worth the money the 44 dollar one has more room. You have a wall blocking in that storage.

Devonia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney W.  |  Premières impressions 
Évaluation :
2

I went to the location at 1500 South 1st Street on Tuesday May 18th to reserve a storage unit. When I got there on Friday at 6:30 PM with movers who were ready to unload their truck, I was told that there was no record of me in the U-Haul system, and the size unit I needed was unavailable. I ended up having to take a unit at the 611 West Puetz location in Oak Creek. Not ideal, but better than nothing. This delay resulted in the movers going into overtime and leaving with all of my belongings on their truck. I will have to pay a 160 $storage fee, and everything will be delivered on Monday. This was a nightmare.

Rosanne K.  |  Expérience générale 
Évaluation :
1

You guys are the worst. I have a deadline and I cannot access my unit after hours nor is the GM available. Do better.

Chukuma A.  |  Online Move In 
Évaluation :
5

Great place nice people , very clean

LORENZO V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayeh B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicita M.  |  Expérience générale 
Évaluation :
5

I arrived on Saturday, May 15 to find the staff dealing with an outage of its customer service system. The staff managed this difficult issue with grace. I registered for my staff, left to pack and when I returned I received detailed instructions on how to check in. This was my first time using self storage and the staff at Walker's Point location made all the difference.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakia M.  |  Expérience générale 
Évaluation :
5

The best customer service I’ve experienced in a long time!

Scott V.  |  Expérience générale 
Évaluation :
5

Great improvements too!

Denise Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
5

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Bridget R.  |  Premières impressions 
Évaluation :
5

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Denise K.  |  Expérience générale 
Évaluation :
3

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26' truck would be ready. When I got back there was no 26' truck or 20' truck. The staff told me they couldn't help me and offered no explanation why my reservation couldn't be fulfilled. I had no option other than going with a 10' truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

William B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kathyann C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy V.  |  Expérience générale 
Évaluation :
2

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay 100 $for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Jenee J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janell k.  |  Premières impressions 
Évaluation :
1

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn't find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Lilly m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryna N.  |  Online Move In 
Évaluation :
2

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

JAMES P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricky M.  |  Expérience générale 
Évaluation :
2

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

RYAN W.  |  Expérience générale 
Évaluation :
2

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

TEASHA H.  |  Expérience générale 
Évaluation :
2

I was given a free month of storage for two units because they didn't have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn't need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Kiana B.  |  Expérience générale 
Évaluation :
1

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

LINDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy T.  |  Premières impressions 
Évaluation :
1

I did not sign up for a storage unit

Taylor B.  |  Expérience générale 
Évaluation :
2

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

Timothy R.  |  Expérience générale 
Évaluation :
4

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

Katherine T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaclyn H.  |  Expérience générale 
Évaluation :
3

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else's storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I'm satisfied overall.

Cassandra H.  |  Expérience générale 
Évaluation :
5

No comment you guys are good

maria s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine B.  |  Expérience générale 
Évaluation :
5

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Charles G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abb H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edalia v.  |  Expérience générale 
Évaluation :
5

Very good place

Chrisanthia J.  |  Premières impressions 
Évaluation :
5

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Premières impressions 
Évaluation :
5

That Mexican lady was really nice.

Steven S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M.  |  Premières impressions 
Évaluation :
5

No comment

Keisell V.  |  Premières impressions 
Évaluation :
5

A great experience. helpful staff, nice facility, decent prices,

Joseph L.  |  Premières impressions 
Évaluation :
5

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Nicole R.  |  Premières impressions 
Évaluation :
5

Helpful, friendly, easy access & location!!

Denise Z.  |  Premières impressions 
Évaluation :
1

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Lana G.  |  Online Move In 
Évaluation :
1

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Rose T.  |  Premières impressions 
Évaluation :
5

The customer service was great

Patricia S.  |  Premières impressions 
Évaluation :
5

She has a great

Gabriela D.  |  Premières impressions 
Évaluation :
5

Helpful staff, many storage options

Patricia S.  |  Premières impressions 
Évaluation :
4

Would give you excellent, but my storage unit had "rodent poison" with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

scott h.  |  Premières impressions 
Évaluation :
2

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Stanley M.  |  Premières impressions 
Évaluation :
5

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Hilda G.  |  Premières impressions 
Évaluation :
5

Client service was very friendly and helpful.

edgar s.  |  Premières impressions 
Évaluation :
3

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Corianne M.  |  Réservation 
Évaluation :
4

Good service

Angela L.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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