Customer Reviews for U-Haul Moving & Storage of Walker's Point

7 151 évaluations

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Reserved a 10×10×10 unit online said it was the last one available but when I arrived there weren't any available. Feel a little duped by that.

Ramsey P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

The one thing that delayed my truck pickup was your App. I wa that setup to do the pickup vía my phone. I arrived within the time allowed to do the pickup, started the process at the Uhaul parking lot and the app changed my pickup to be done at the counter. Now, I had to wait until the office opened. Very dissapointed with your App process for this Uhaul Site!!

araceli S. 
Évaluation :
3

Was issued a trailer a few weeks ago and I found dried blood and meat chunks inside while the guy was hooking it up. Good another trailer instead. The guy outside hooking up trailer is always nice and helpful. The guy inside was falling asleep while helping me. He was like that last time I was there for a rental too. He could have just been tired but it seemed more so like he was on an opioid.

Andrew G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Outside entrance debris everywhere. Such a nice storage D facility inside, but outside unkempt

ERLINE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Trailer followed smoothly.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annushka P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN V. 
Évaluation :
4

Very nice personell.

George S. 
Évaluation :
5

Excelent costumer service

Felix C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
3

For a start, you could actually provide the equipment ordered and put it on the truck as reserved -- pads, dollys, whatever. Use the same locking method for the truck that you use for key access. This is not a difficult thing to ask, when you are allowing for mobile pickup after hours.

Peter Z. 
Évaluation :
1

Horrible experience all around the board .

ATISHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Truck had a check engine light on and a abs light should better maintain the equipment

James Z. 
Évaluation :
3

Truck they rented me had very slightly higher than a quarter tank when given to me, was told upon return that if it did not have higher than a quarter tank I'd have to pay $30 additional. Had to go back out to get gas even though I only drove it 30 miles total, frustrating.

Andy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria P. 
Évaluation :
3

Didn't receive any emailed receipt like I was told I would be. Would be nice to know what I'm being charged and that my vehicle was checked in when I returned it considering it was returned an entire day early.

Rebecca J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan P. 
Évaluation :
5

Was all good.

JOHN M. 
Évaluation :
5

The thing that I noticed was the wooden crate walls were wet. Don't quite understand why as they were covered and sealed. I know we had a lot on rain but was still a surprise. All of my goods were fine.

Camille D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rush H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom Q. 
Évaluation :
5

glad we finally got the storage unit closed out.

James C.  |  Expérience générale 
Évaluation :
2

They charged me for an extra day which I did not use. I had to call multiple times to get the charge($30) removed.

PAT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willy F. 
Évaluation :
5

Awesome return team!

Anya J. 
Évaluation :
5

Todo muy bien pero tienen que poner más personal bilingüe

Carmen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tennille T. 
Évaluation :
5

maybe a few minutes of familiarization training for the vehicle with a staff person

Mary Jo H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erlandas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erlandas M. 
Évaluation :
5

My original booking and confirmation was for a different location. I was not notified. It wasn't until I showed up at the state st. Location to pick up the trailer that I was informed that I was at the wrong location!

Brandon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

When I received my invoice it was more than what was originally signed off for, understandably as I did return the truck a lil after my Scheduled drop off but nothing of the new charges explained on my invoice or the reasoning for the new price. Not so good on that customer relations part

Geronimo S. 
Évaluation :
1

Was overcharged for fuel. I received a verbal communication from the person who checked in my return vehicle for the odometer reading and the fuel level gauge. Was told everything was good to go. I then received an added charge of 3 gallons of fuel on my final statement. I called customer service and spent over 95 minutes explaining the situation. It was now a matter of principle and not the added charge. Customer service was horrible and in the end told me that their workers do not make mistakes. They could not provide any physical evidence that my claims were not true. I will never deal with this location EVER again.

Joe L. 
Évaluation :
1

They over charge me for cleaning I clean that truck when I return it also they charge me for fuel but they give me short tank

BHATIA V. 
Évaluation :
1

Hire people that Can actually help you not people that is rude and is on a video call and doesnt pay attention to their job

Luis A. 
Évaluation :
5

Well maintained equipment. Easy check-in /pickup and drop-off process. Would definitely rent from here again.

Ryan O. 
Évaluation :
5

The pickup time was confusing, as I booked for 8:30 and then got a message on the mobile pickup that I couldn't come until 9. The time should line up.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M.  |  Expérience générale 
Évaluation :
5

👍🏼👍🏼👍🏼

Anastasio G.  |  Premières impressions 
Évaluation :
5

Great customer service from beginning to end.

Joseph L. 
Évaluation :
4

360 miles on the truck. No tax charged. Recognized refilled gas. Had it on time, returned it easily, all "facile". A+.

RUSSELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine A.  |  Online Move In 
Évaluation :
5

The equipment was clean, Yes, but there were a few icons Lit on the dash, which I will assume the messages and the functionality were not up to standard. It was a very rough ride, felt like the shocks were gonna drop at any given moment..

JoWana E. 
Évaluation :
5

Nice employees when I checked out the truck. When returning was I little confusing but not a big deal. Lady at propane tank on her phone and another guy sitting in the truck in front of me want sure what to do so I got out and asked if we leave the truck and that's when I was surprised by the guy sitting in the truck ahead of me. But overall I had a great experience

Vanessa Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke B. 
Évaluation :
1

When I arrived on Sunday the unit and the truck were not available. I specifically went in on Saturday to be sure everything would be smooth on Sunday i made a reservation with the young lady working on Sat Sept 27. We arrived Sunday Sept 28 at 0730 knowing it would be busy. Nothing worked out it was huge waste of time. I was also charged for a truck that I reserved but wasn't available. Please come at your earliest convenience. Lori Cobb (414) 688-3459 loricobb10@gmail.com

Lori C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LLOYD A.  |  Premières impressions 
Évaluation :
5

The front desk staff were amazing, came in after 6 to get to my storage unit and realized I needed a bigger one. The young lady who was working make it easy one me when it came to the upgrade!

Grace N.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Myrna S. 
Évaluation :
5

Excellent job great outstanding I have no issues right on time thank you

RONALD Y. 
Évaluation :
3

Could not find the keys to the van reserved through app, was lent different van. Process was inflexible through the app.

Connor S. 
Évaluation :
5

Everything was all set and ready to go when I arrived. Return was fast and simple. Great overall experience

David H. 
Évaluation :
5

,good services!

Oliver Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERINELDO A. 
Évaluation :
4

Le service à la clientèle était génial. The condition of the outside of the truck was awful.

Chad S. 
Évaluation :
1

I am writing this review to reflect the U-Haul at True Value. That is where I ordered my truck. The cargo van was so filthy we couldn't take it. The back was filled with a. White substance all over! And the entire van smelled like manure! I told the customer service and they told me to talk to the man inside who said he'd clean it but obviously I didn't have time to wait for that. So they sent me to this location on S 1st street for another vehicle. South 1st street location was just fine. Very friendly and fully stocked. Thank you S 1st street. I've rented a U-Haul 3 times in the past 4 months and I ALWAYS have a problem. I don't understand how one company can be so bad! I'll definitely be looking for alternatives next time. And please don't insult me with a month free of storage.

Christina V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

LOVED online process , great customer service . I had an inconvenience at the storage unit and uhaul extended my return time without charging me twice . This really helped ! 10/10 overall experience.

Melanie B. 
Évaluation :
2

I dropped off my trailer before the facility opened and it did not get checked in until at least 3:45 p.m.. I am going to call customer service to find out why this happened.

lester K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amandeep S. 
Évaluation :
5

Fast and quick service

Harshjot S.  |  Premières impressions 
Évaluation :
4

You guys can improve of having more Employers up front desk. Long line with one employee he did awesome on trying to get everyone what they needed. Online app also needs more work.

Keila M. 
Évaluation :
2

Checkout was not good. Drop off driveway way full to the road. No signs or anything saying what to do. I had to go into the exit to get the truck back into the lot. At that point i looked at my watch and it was 5:02 so the doors to the facility were locked. I tried to get someone attention but they ignored me. Then as I was trying to figure out what to do with the truck and how to processes the return, one of the employees came out. I asked what to do and he dismissively said “just park it anywhere and use the mobile app.” They he just continued to walk away. The mobile app took over 20 min to go through because I kept gettin error messages. It was not a pleasant experience.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel C. 
Évaluation :
5

I selected drop off of this trailer on State Street 10 blocks from the courthouse near the Marquette University you change the drop off location on me why do I bother the help was fine in receiving the trailer you need to improve on the reservation and the digital aspect

Robin D. 
Évaluation :
5

Agent helping install trailers in the lot was super nice and helpful. They gave me directions although I did not ask and were super helpful â€" much appreciated as it was my first time using Uhaul.

Bryce P. 
Évaluation :
5

The pick up and drop off of the trailer was flawless. Very efficient and fast. Will use this location again!! Kudos to all the staff. Promote all staff now!!

Brian B. 
Évaluation :
5

It is a little strange that homeless people live there.

Jolie D.  |  Premières impressions 
Évaluation :
3

I didn't know there was an after hours fee. Just for dropping it off early

Rebecca W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

I checked in, then went out back where another gentleman helped hitch up the trailer. Si fast, so easy. Low rates, easy decision to come back again.

Alberto A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRECIOUS C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M. 
Évaluation :
1

This was the worst experience I have never had with U-hual. I will never be renting from this company again.

Dwayne B. 
Évaluation :
2

Truck was filthy! I had to clean out the entire inside. Dirt, cat litter and it reaked of urine. Customer service person texted friends while checking me out as I was purchasing boxes and pads. How do I know? Because she told me that's what she was doing.

Bryan M. 
Évaluation :
4

Entrada y parkiadero de atras muy sucio

IVAN P.  |  Premières impressions 
Évaluation :
1

Our car was not ready to be picked up as no one had left a lock box with the keys. My husband waited for over an hour for someone to arrive at the location. This set us back almost 2 hours on our move in day and impacted our pre hired movers.

Megan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl F. 
Évaluation :
5

Great customer service with an added smile.

Francis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
1

The 10ft truck they rented me was missing a right rearview mirror. I had to stay in the right lane the entire time and even then I was taking some risks getting over without seeing what was along side of me. The only reason I agreed to take the truck in the first place was because I needed to move that day and had no other option. I reserved a 15ft truck to begin with but when I showed up they said they had none left and that the 10ft was all I could choose from. What A Joke.

Alec D. 
Évaluation :
2

There were cigarette butts in the truck still, and everything was sticky when I got the Truck.

James S. 
Évaluation :
3

While the equipment was very well maintained, it seemed like only one person was working at the location at the time and he was utterly unhelpful.

Kirk H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Online Move In 
Évaluation :
5

This location has been better than the Sioux Falls location I originated from this summer On un packing my U-BOX some one dropped a U-Box in the middle of the traffic pattern on Saturday about 1:PM for un loading which interrupted the flow when I had my van ready to leave I had to wait about 90 minutes before I could leave.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo C.  |  Premières impressions 
Évaluation :
1

Los empleados que reciben los equipos son unos irresponsable 😡 uno entrega el equipo y luego llaman a uno para preguntar por qué 🤔 no lo regrese cundo hasta un día antes lo entregue y ellos no lo poner en el sistema

charito M. 
Évaluation :
3

Unfriendly irritated and rude staff. Totally indifferent regarding the customer's needs. They don't like to be asked questions. Had to call roadside assistance as tow dolly had a flat. Messed up my entire moving schedule.

CLAUDIO M. 
Évaluation :
5

I was thinking about this. I was trying to decide if I could've gotten one improvement, which would I request. Either automatic window controls or cruise control. I just decided that cruise control would've been much more convenient. All in all I encountered very helpful and pleasant customer service, as well as a clean ,well equipped vehicle. I highly recommend my interaction with U-Haul. Thank you.

Jeanette H. 
Évaluation :
1

Necesitan cerrar bien todas las esquinas de los cuartos porque tienen muchos espacios por donde entraron muchos ratones, tuve que tirar muchas cosas a la basura porque estaban llenas de caca de rata y tuve que limpiar todos mis muebles ya que también tenían excremento así que necesitan mejorar eso

Andrea C.  |  Expérience générale 
Évaluation :
3

I could not get through on the phone all day,kept being sent to call center where they could not answer my questions. Call center tried 3 time with three different call center employees. I had to go down there after work to get questions answered and aquire a storage locker.

WILLIAM S.  |  Premières impressions 
Évaluation :
3

Unfriendly staff. Forget to include the rented accessories when picking up the truck. The tow dolly was not maintained and I had to call roadside assistance due to a flat tire. Lost four hours during my move

CLAUDIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN L. 
Évaluation :
3

To Whom It May Concern, When I called and held our reservation for a U-Haul POD, we chose the date: Sunday, July 31. Twenty-four hours prior, we were told the truck would come in between the hours of 10:30am and 12:30pm. We had people arrive at our apartment to help us load the pod at 10:45. After three phone calls, and after being told the delivery people were running late, the pod showed up at 1:50pm. Initially, when I held the reservation, I told the customer service that I would need the pod in Los Angeles sometime around the 4th of August. However, we did not yet know the exact address of the apartment during the initial phone calls. I eventually called back with the address and told them again that we need it there by the 6th of August this time (and not August 4th). When we looked at our online reservation, it said the pod was to be delivered on Saturday, August 13th, seven days after our arrival. I attempted to change the date online as I was told I could edit my reservation at any time I needed. This did not work out. I called U-Haul and eventually spoke to someone who told me that they saw that the reservation was on there for the 13th, but that the pod was guaranteed by August 9th with a guaranteed drop off date of August 9th and that I didn't have to worry. So I didn't. Upon arriving in Los Angeles, I called U-Haul for an update and, again, I was told August 9th. On August 8th, 24 hours in advance, I still had not received a text saying when the POD would arrive. I called U-Haul to find that a truck broke down and our POD would not be delivered until August 13th. They could provide us with no further details. We literally ran out of clean clothes to wear as the remainder of our clothing was inside the the pod. The next day, we checked our reservation online and saw that the pick-up address was not our apartment in Los Angeles, but the storage facility in Los Angeles. I quickly called U-Haul and was told that they were informed that we were going to pick up our belongings from the warehouse. This was never said to anyone and it is deeply unclear who received and passed along that incorrect information. I even called U-Haul customer service with the apartment address over a month in advance! Eventually, after being placed on hold for quite a long time, we were told that they could probably schedule us for August 11th to drop off the POD between 3:00-5:00pm, but they would call us in advance to let us know what time. On August 10th, we were told the POD would arrive for sure somewhere between 3:00-5:00pm. The POD did not come between the hours of 3 and 5pm. We received no communication from U-Haul about this. Hours and hours and at one point, no one U-Haul knew where the drivers were, and, there was not an update in the computer system according to the customer service rep I spoke to. I only received information when I went out of my way to contact U-Haul's customer service, yet again, and was told there was no update in the computer system so no one knew where our driver was. As 7:30pm rolls around, the POD is still not here and the scheduling department is now closed. I called the 1-800 number for customer service and they could not tell me anything aside from saying that, on occasion, delayed PODS will still get delivered really late at night. Our POD finally arrived a few minutes before 10:00pm â€" 5,5 hours after said delivery time with no communication about delays or arrival time in between. I acknowledge that the truck breakdown is not anyone's fault and Covid has posed difficulties for workers. However, this experience has not been acceptable, has greatly lacked reliable customer communication, and we are due some money returned to us. Pauline Hasty

Pauline H. 
Évaluation :
5

Not a thing! Staff was Professional and friendly. I wish I had started using U-Haul years ago instead of borrowing from friends! I've told several friends about how easy it was to rent from U-Haul!

Clayton B. 
Évaluation :
1

My husband was smacked in the face with the tow hitch while at the drop off location, during business hours. While dropping off the tow dolly early in order to more easily unload the truck, there was a staff member in the return equipment line. After WE, my husband and I, unhooked the vehicle (with some minor help from the staff due to one of the metal chains, placed by the uhaul person at the pick up location, being stuck), the staff member instructed me to back off the tow dolly, after confirming that I was clear to back up, i began to back the car off the tow dolly and the tow hitch popped up and hit my husband solid in the face. The staff member was standing directly next to him and was watching him. Why did the staff member not warn him to back away or just tell me to wait until my husband was clear of the area? My husband now has loose teeth and likely a facial scar. He is lucky he didn't knock put any teeth or chip them and/or break any bones in his face. The staff was only minorly concerned about the welfare of my husband after the incident. Why was staff not more involved in the return of the equipment? We had to do everything ourselves including unhooking the metal chains, to undoing the ratchet straps, and extending the ramp to drive off the tow dolly. The only thing the staff did was roll the tow dolly out of the was after our vehicle was off the tow dolly and minor help with the stuck metal chain. The tow dolly was also taken off during business hours and we later dropped off the truck after hours following all of the steps outlined. We were told that there would be no issue with dropping of the tow dolly early and the truck to follow. I am just waiting for the staff to not check in the tow dolly. We would love to contact this store directly, but ALL phone numbers lead us to the main uhaul menu, which takes hours to get to the "correct" person, which is not on site at the storage center. The customer service system is terrible as well. The system does not nessicarily get you to the correct representative even if you follow the prompts correctly.

Kimberly P.  |  Premières impressions 
Évaluation :
3

Mouse dropping all over furniture. Homeless people sleeping in units

Justin G.  |  Expérience générale 
Évaluation :
4

The emailed details regarding locker#, access code, etc should include building number. (I had to ask at the counter.)

Michael M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarence l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany p.  |  Premières impressions 
Évaluation :
3

I had mouse dropping in all my furniture. Inside the storage locker floor. Found a dead mouse on the locker floor as well.

JUSTIN G.  |  Expérience générale 
Évaluation :
1

The storage has roaches. I understand people comes from different walls of life. The size honestly says to me that they've been here for awhile.

Ashuanti E.  |  Premières impressions 
Évaluation :
1

Took me nearly 3 weeks and multiple times contacting Uhaul support to get my account closed out after moving out of the unit. Customer service was beyond poor and made what was a relatively easy and smooth experience very frustrating. I would not recommend doing business with this location to anyone. Also the move out date is marked at 7/28/22 but I actually moved out on 7/11/22.

Mitchell E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eloy s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cyrstle l.  |  Expérience générale 
Évaluation :
1

Gave us a storage unit with someone else’s locked things in it.

Marissa K.  |  Expérience générale 
Évaluation :
5

Muy bien service gracias

Carmen M.  |  Expérience générale 
Évaluation :
5

Nice clean facility

Michael W.  |  Expérience générale 
Évaluation :
5

The person that helped me was very patient, helpful and nice to work with (Monday, June 27, 5:30pm)

GREGORY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LATOYA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTE M.  |  Expérience générale 
Évaluation :
5

Thank you for sharing your room at the time of need.

vivla g.  |  Expérience générale 
Évaluation :
4

All employees were helpful and friendly. The only problem I had was you have no access to your storage after 10 p.m., which I found a bit inconvenient. Over all good service. Clean facility.

Ashley C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne B.  |  Online Move In 
Évaluation :
1

First, our designated building had no carts for us to use. Second, The staff gave me a unit that already had a lock placed on it. I called for help, waited 20 mins, but was on a tight schedule so went to start moving things in. They left because "no one was there" - we called them to come back and remove the lock, while we waited we everything into that unit. When they finally arrived, they said they couldnt help me. She gave me the wrong unit and I needed to move everything to a new unit and n a completely different building. This not only made the already stressful moving experience more stressful, but it wasted about 2 hours of our time and energy because of the staff error and lack of attention to the issue when it occurred. For the trouble of moving everything a SECOND time, they said they would give me a free month of rent and we agreed. When I went to verify the free month they said they will actually only give me 20 % off, but couldn't verify that this actually happened. Overall, very poor service and attention to detail. I can't confirm if I have actually received anything back for the issues but I wanted to communicate to this to hopefully avoid this issue for anyone else. After already moving into a unit, it is unacceptable to make someone move again. The issue should have been caught and remedied immediately, hopefully it will for future patrons! After I move out I will likely not recommend this to anyone else

Heather M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marybel c.  |  Expérience générale 
Évaluation :
5

Good Customer Service Great Team Work 💯 Fast service with finding unit , signing up nd seeing unit

Marlo A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Expérience générale 
Évaluation :
5

Loved the experience. I was able to go at any time, and the service was great.

Jesica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA H.  |  Premières impressions 
Évaluation :
3

The only concern was evidence of mice in the storage unit; that said there were traps in unit to eliminate them.

Thomas F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE R.  |  Premières impressions 
Évaluation :
5

Friendly staff very helpful thank you

Antonio A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYLEN M.  |  Premières impressions 
Évaluation :
3

Only thing I had problems with was dropping off and I tried calling the 800 number nobody would assist me I waited and waited I just left the keys in the dropbox

YAMAIRA G.  |  Premières impressions 
Évaluation :
5

Helpful and friendly personnel! I felt comfortable.

Brian W.  |  Premières impressions 
Évaluation :
5

Staff was very knowledgeable and helpful.

FRANK F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler D.  |  Expérience générale 
Évaluation :
3

Filled out information on website than when getting there I had to do it all over. They didn't have the unit I requested. The unit first given was a corner unit in a triangle shape. Went back and asked for another one and checking my account I was going to be charged for 2 unit.

Sharon N.  |  Premières impressions 
Évaluation :
1

Employee yelled at me about not directing me to park in right location

ALEJANDRO A.  |  Expérience générale 
Évaluation :
2

Gave truck no working blades

Heather G.  |  Premières impressions 
Évaluation :
5

Great attitude

TYWON R.  |  Premières impressions 
Évaluation :
5

I will forever do business with the S. 1st St location in Milwaukee, WI. The staff there are always so helpful!

SIEDA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan t.  |  Expérience générale 
Évaluation :
4

Getting a hold of the store was not successful

Amanda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee M.  |  Expérience générale 
Évaluation :
4

My only issue was difficulty with online site. It kept saying there was an error on their side and they were working on it.

Linda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

verna e.  |  Expérience générale 
Évaluation :
3

Employees seemed to park their cars inside blocking me to being able to have choice. It is what it is.

Dillon V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASTRID B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy D.  |  Premières impressions 
Évaluation :
5

The facility didn't seem to be very clean. We visited our storage unit several times within two weeks and the same garbage that was laying there when we got there was still laying there outside the storage facility when we left. Also at the doorway there seemed to be an accumulation of a lot of garbage people might've just left there. My husband said the bathrooms were disgusting. I never visited them

DAVID M.  |  Expérience générale 
Évaluation :
5

Awesome Awesome

Karen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marelis m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Careena B.  |  Expérience générale 
Évaluation :
3

The storage Drop off area was full of garbage (food) items people leaving things behind. My husband said the bathroom was disgusting. I opted not to use bathroom.

DAVID M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destinie g.  |  Premières impressions 
Évaluation :
2

I've rented from Uhaul for every single move. This was the first year that I experienced such poor customer service. From the truck I had requested not being available day of (and the staff struggling to think of a solution for over half an hour) to my storage room move out not being processed for over a month. I was sent emails and mail threatening to put a lien on property in the storage unit despite moving out on the 11th of November. I tried calling the Walker's Point location multiple times and was always redirected to the Corporate number. Customer service reps for Corporate sent the Walker's Point location emails to tell them to get in contact with me, but they never did. Finally, I got a final bill yesterday reflecting my move out within the free month, no mention of late fees or anything. I assume it is because the staff finally took the time to actually go to my unit and see that it was cleaned out and empty. I will not be using Uhaul in Milwaukee for future moves. The only good thing you have going for you is being cheaper, but I would gladly pay more money to avoid the headaches I experienced this time around.

Madeline O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo L.  |  Expérience générale 
Évaluation :
5

Thank you for he move!

CHAD S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon J.  |  Expérience générale 
Évaluation :
2

Staff is very unprofessional. Don't talk to your customers like they are your friends. Be compassionate when someone presents a problem to you, instead of acting annoyed that you have to follow up, respond to customers emails in a timely manner, allow customers to call the actual store itself if they need support. Found a roach on my belongings (how often are you exterminating?) Also, was charged for the month of December even thought my belongings were removed before the end of November. Spoke to the manager who said he would take care of it, still waiting for my refund…Just overall a ghetto experience. Would NEVER recommend anyone to this facility, nor will I be returning.

PRISCILLA R.  |  Expérience générale 
Évaluation :
5

everyone was awesome, and was very easy to do, thanks

Karen L.  |  Premières impressions 
Évaluation :
3

It was overall ok... At the beginning the staff made a lot of mistakes with the account and personal information but after several tries, it was fixed. Also, the bathrooms at the storage were always dirty and the drop off area. Everything else was ok.

Gina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonia H.  |  Expérience générale 
Évaluation :
3

I ask your staff member if I can use the bathroom and told me that the bathroom floor was still wet, I had to hold it til I got home.

Leslie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura k.  |  Premières impressions 
Évaluation :
3

Getting the truck was fine, but the storeage location was a problem. 1st they rented me a store that was already rented. I didn't find out til we were there with a truck full and couldn't unload. Then they switched the rooms but I had to get a smaller room. From 10x15 to 10x10. Then I go with 2nd load and the card doesn't work on it's after hours so I had to keep the truck overnight for another night to have the card fixed so I can get into unload the truck. More fees for me. And 3 nights to move what should have been 4 hours.

Nicole W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R.  |  Expérience générale 
Évaluation :
1

We walked in everyone was sitting on there phones we were told to don't walk on there floor cause they just mopped I asked were the unit was located the man said around the corner I asked how do I assess the unit they said well I forgot to give you a key card the customer service was horrible we will not recommend or consider ever going back

Jessica R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cinnamon A.  |  Expérience générale 
Évaluation :
2

i turned in my storage unit due to how rude and ghetto your employee was who answered my call.

SUSANA H.  |  Expérience générale 
Évaluation :
3

Mal mantenimiento.. muy sucio

Moraima M.  |  Expérience générale 
Évaluation :