Great staff, very helpful and insightful.Charles W. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Walnut Hills
Pour nous contacter
Cincinnati, OH 45206
(S Of Mcmillan St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be doneSharonda P. | Expérience générale
It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.Cynthia C. | Expérience générale
I had reserved a pickup truck to use around town for only a few hours and there was a guarantee reservation but they didn't trust me and my girlfriend because we had out of state licenses. We only wanted to use the truck a few hours to do stuff before catching our flight and even after showing them the flight schedule they still didn't trust us. Instead of letting me use a pickup truck like I wanted they gave me a 10ft moving truck which I didn't need because I wasn't moving stuff. I thought it would be an easy experience but the entire process sucked.Bryce S.
Le client n'a pas laissé de commentaire.SCOTT D.
Lisa and her staff are top notch!!! Super awesome we have this U-haul on speed dial for our moving and storage needs!!!James B. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN L.
I have rented from this location, and it is always a positive experience. The staff are knowledgeable, helpful, and efficient.JILL R.
Le client n'a pas laissé de commentaire.LATASHIA W. | Expérience générale
Le client n'a pas laissé de commentaire.Kyra S.
Very friendly and helpful people.DEBORAH S.
Le client n'a pas laissé de commentaire.ZANE ALEXANDER-N P.
Check-in person was terrificLARRY V.
Le client n'a pas laissé de commentaire.REGINALD H.
The two guys working the morning shift were so helpful! Amazing customer service.THOMAS P.
Le client n'a pas laissé de commentaire.Nicole J. | Expérience générale
Le client n'a pas laissé de commentaire.TREMEKA B.
Well I was charged for two days use and was told the employee was new but of course that led to me questioning the mileage I'm being charged also but didn't feel like waiting for that to be investigated before receiving my refund but I have the upmost confidence in the general manager at this location so one mistake will not keep me from coming to this location again this is my rental spot because of her. VinnieVINCENT G.
n/aTarra B. | Premières impressions
Le client n'a pas laissé de commentaire.HIMANSHU A.
Whenever turning in the truck go inside don't listen to an outside employee about where to park the truck cause they will charge you a fee of 20 for turning the truck in late and give you the run around about your money. Customer service sucksRENO T.
Le client n'a pas laissé de commentaire.Emine K.
Le client n'a pas laissé de commentaire.LLOYD T.
Le client n'a pas laissé de commentaire.Dino C.
Le client n'a pas laissé de commentaire.Sharonda P. | Premières impressions
At this time every things went smoothly & timely.DEBRA C.
Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.randy w. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.KEVIN R.
Le client n'a pas laissé de commentaire.MICHELLE B.
Clerk was not interested in checking me completley out, he said there was no charge and I was good to go, and was not given a receipt, yet was charged an additional 60.00.PAMELA Y.
Lisa Birch-Jones and Robert Jones ll are absolute God sends!!! I rent from them frequently, and they always give me top notch service. I don't know how I would run 1(833)Go2Move without them. Go2Move is proud to feature U-haul trucks, because of their dependable and quality equipment. James F. BondJAMES B.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Everyone was friendly, easy to do and very reasonableRICHARD M.
Le client n'a pas laissé de commentaire.MELINDA W. | Premières impressions
Le client n'a pas laissé de commentaire.RAMONA S.
Le client n'a pas laissé de commentaire.EBONY L.
Le client n'a pas laissé de commentaire.MARK S.
The check engine light was on almost the whole time I had the rental.CHAD S.
Le client n'a pas laissé de commentaire.BEVERLY T.
This location was fine but it was my 2nd assigned location after the first location was a run down lot with no trucks available and the place was closed. Had to call haul waited 45 minutes to get thru terrible!! Ruined my entire schedule for the day.ARNETTA W.
Le client n'a pas laissé de commentaire.Zachary A. | Expérience générale
Very friendly and helpful. And a good sense of humorPATRICIA P.
Le client n'a pas laissé de commentaire.DONNELL D.
Friendly and helpful staff.MONICA B.
Le client n'a pas laissé de commentaire.KUO L.
It ended up costing me 90 $in the end. Maybe not include charges on the miles included bringing back the truck to the pick up location as it can be far from some locations.Nakula M.
Won't use U haul again. Give the customer their vehicles FULL!!! That way when we are returning we know EXACTLY how much fuel to put in. We either give you additional amount of fuel because we don't know how much to put in or we suffer the fuel charge and service fee.Shawn M.
Le client n'a pas laissé de commentaire.Steve B.
The worst part of the process was getting approval for my pickup. It took twenty minutes and that shortened the time I had to use the vehicle to move some items. I was racing the clock and barely made it due to the long wait time for approval on the rental.Wesley M.
Le client n'a pas laissé de commentaire.COLIN M.
i was waiting in line for my pick up and the clerk told i had to wait because i cut ahead of other customer who was his friend. his friend came in 10 minutes after me.BRETT B.
Le client n'a pas laissé de commentaire.Gregg S.
Check in person busy so short and abrupt name of Marcus. Revered for 2 days brought back in 1 day and 1 hour still had to pay for 2 full daysREBECCA D.
Quick drop off. Courteous and helpful staff.Edwin K.
Manager was greatMICHEL M.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.KEVIN S. | Expérience générale
Le client n'a pas laissé de commentaire.James D.
Made a reservation at one location to find out when I arrived the the truck was not available. They then switched me to another location where I had to settle for smaller truck so my reservation wasn't guaranteed as promised. I also was told I would receive a 50 $credit for my trouble from original location, but when I asked about it nobody knew anything. Continuing to have negative customer relations will lead to anrgy customers moving to the next truck rental business in town.JAMAR J.
Le client n'a pas laissé de commentaire.XINGLIANG S.
The return wait time was longer than expected.JOHN F.
I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OKKIMBERLY W. | Expérience générale
Le client n'a pas laissé de commentaire.sharon l. | Expérience générale
I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.Khadija T. | Expérience générale
Lisa was kind, helpful and very accommodating.KIMBERLY L. | Premières impressions
I was impressed with the cleanliness of the van I received, but I was blown away by the kindness of your staff. I think I talked to every member on the team that day, and they were all so approachable and friendly. And whoever met me at my vehicle upon return, what a great attitude and a big smile! Thanks, guys.Stephanie M.
Le client n'a pas laissé de commentaire.ERICA H.
Truck was clean and ready to go. Truck was fairly new and in excellent condition. Customer service rep was friendly, knowledgeable, and prompt.JUDITH S.
Lisa is very friendly and the store is very clean and everything is in its place. The parking lot is well kept and clean. The service was outstanding! Everything that you could have wanted! Seriouslyâ€¦I was amazed!Bill S.
Staff are great and the location itself is in good shape. The truck was clean but did not sound like it was in safe operating condition once on the road. Fortunately this was a short trip but I would not have felt comfortable even driving across town in that particular truck.KENNETH J.
Le client n'a pas laissé de commentaire.Kim T. | Premières impressions
Everything was excellentLATASHIA W.
Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)Kellie E. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah R. | Expérience générale
Great office staff. They were extremely helpful and friendly.CHUCK S. | Premières impressions
Le client n'a pas laissé de commentaire.Christine J.
The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️NICEA M. | Premières impressions
I am happily amazed at the friendliness and kindness of U-Haul Staff. It's welcoming and warm. Like one has kindly known them a long time.NICEA M.
Le client n'a pas laissé de commentaire.PEGGY M.
Rude and doubtfulCHASTIN H.
Le client n'a pas laissé de commentaire.JAMES T.
Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.SYDNEY R. | Premières impressions
Le client n'a pas laissé de commentaire.Walter P.
Le client n'a pas laissé de commentaire.Alvin R.
Le client n'a pas laissé de commentaire.SHIRLEY G.
Le client n'a pas laissé de commentaire.AVA V.
Le client n'a pas laissé de commentaire.Joseph G.
The staff was very respectful and helpful are very politeDiana W. | Expérience générale
Le client n'a pas laissé de commentaire.AUDREY J. | Premières impressions
Prices didn't match and sales person was not clear at all on prices or knowledgeable of pricingMATTHEW B.
Excellent staff and general manager. They are incredibly friendly and really try to be a positive part of the community :)STUART H.
Le client n'a pas laissé de commentaire.jason L.
Le client n'a pas laissé de commentaire.ATHAN A.
Le client n'a pas laissé de commentaire.HOLLY N.
Our receipt is saying we drove 57 miles yet we moved 2 miles away and only did one trip. We also live about 200 yards away from the uhaul center. Also, there was a person in the back of our uhaul upon picking it up - he was banging on the door saying he had been in there all night. Horrible experienceSam M.
Le client n'a pas laissé de commentaire.ALBERT S.
Truck broke down middle of road. Had to be towed to location. After being towed and unloaded tried to call uhaul location back to have truck towed back to location but was put on hold with roadside service for 2 hours. While on hold I had someone drive me back to uhaul location to get a hold of someone. Person behind the desk said there was nothing he could do and that the manager was gone for the day (3:30 pm). Said my best chances of getting the truck back to uhaul was roadside assistance who I was still on hold with. It was clear I was the only person that cared about getting this truck back to uhaul. Roadside finally answered and the truck was towed 2 hours later. Despite the awful experience I received zero discount.Benjamin S.
Le client n'a pas laissé de commentaire.TIMOTHY U.
Le client n'a pas laissé de commentaire.Chris B.
Quick service and friendly service.NATHANIEL P.
I rent quite frequently and the last three rentals have all had small issues such as the air conditioning working poorly, bad tires. As small as it may seem, not having air conditioning on a 90 degree day, and having to move a home is incredibly annoying.JAMES B.
Le client n'a pas laissé de commentaire.ROBERT B.
The location and equipment were fine. I paid 10 $for the insurance and the box that I checked said that if I had an accident it wouldn't cost me anything. That's not true, there's a 150 $deductible attached to the 10 $purchase. The way UHaul presents it is completely misleading and it has to be intentional. I won't use UHaul again.WILLIAM B.
Le client n'a pas laissé de commentaire.POLURU R.
Le client n'a pas laissé de commentaire.RAYMOND W.
HORRIBLE self checkout processMarisa H.
Le client n'a pas laissé de commentaire.RANISHA J.
Great customer service and friendly staff. I highly recommend them for your storage needs.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip S.
Le client n'a pas laissé de commentaire.RYAN B.
Harry was very informative and kind. He made me feel secure and reassured me that everything was good to go.Felisha W.
Le client n'a pas laissé de commentaire.REBECCA P.
no improvements neededJoseph E.
The only issue I had was the uhaul person did not want to help us put our car onto the tow dolly. As a result, the car was not attached properly although we followed the video instructions. We couldve damaged the car according to the uhaul person at our drop off location!brenay G.
The equipment was clean, but there was a bearing or u joint about to go out in the vehicle. If we were going further than 20 miles, in the city, or had a heavier load than we did (basically shelving and a light table) it could have been a disaster. The employee we worked with was excellent, however.ADAM S.
The gentleman that wait on me was very irritable and short tempered, with me and with his co-worker. He was just shy of rude. He had an infestation of some sort on his right arm that was disgusting to look at. I would not want him to be the front line of my business. Otherwise, my truck was available, clean, and in great condition.DARRELL JR H.
Le client n'a pas laissé de commentaire.Kalala L. | Expérience générale
Lisa is "rude" to customers even when another person is waiting on you ! She feels the need to talk over you before you even fiish your question !!!!!! This is a rough neighborhood but no need to take it out on customers white or black (she has a hard on for White People and it showes )LESLIE O.
Le client n'a pas laissé de commentaire.MARCUS B.
Le client n'a pas laissé de commentaire.ANDREW K.
Le client n'a pas laissé de commentaire.William O.
The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.Angelique M. | Expérience générale
They argued with me about my payment when I was truly trying to find out where my money was. First I got charged 115 $for deposit it wasn't on the paperwork but showed up on my phone I stayed to make sure I got my deposit back so I waited for the truck to be inspected an the next day i got a Uhaul deposit back of 15 dollars an not my 50,57 he said i told him i would wait but instead called an asked why i didnt get the 50 dollars from the deposit when talking to my bank they said only that 15 dollars showed up nothing else only takes 24 hours thats why i got the 15 when i called back to Glibert Ave. They were nasty hung up i just asking nicely why would they send 15 an not 50 he got mad cussed me outNicole K.
Le client n'a pas laissé de commentaire.Josh B. | Expérience générale
Le client n'a pas laissé de commentaire.Kurt B. | Expérience générale
I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..FAITH A. | Expérience générale
I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.JOHN K. | Expérience générale
complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAYMichael R. | Expérience générale
Le client n'a pas laissé de commentaire.Zihao Y. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Storage too small fir the price.Glenn C. | Premières impressions
Storage too small for the price but better than keep stuffs in my truck.Glenn C. | Expérience générale
Thank you for making out moving experience as easy as possible.VALERIE H. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly H. | Expérience générale
The only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.james g. | Expérience générale
Thanks for the flexibility as we determined the best size unit. Appreciate the kindness!VALERIE H. | Premières impressions
I particularly liked the consideration that the staff gave me. They were very helpful.EDWARDV S. | Premières impressions
Le client n'a pas laissé de commentaire.Mashya W. | Expérience générale
Amber was very friendly and accommodating for the needs that I had. Great location and great staff!Stuart H. | Premières impressions
Le client n'a pas laissé de commentaire.EBONY G. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff M. | Expérience générale
My only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.ELISABETH C. | Expérience générale
The facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!PATRICK P. | Expérience générale
Le client n'a pas laissé de commentaire.Javisha M. | Premières impressions
Jasmine was amazing! She went above and beyond.ANDREW S. | Premières impressions
I order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get offCierra C. | Premières impressions
Wasn't shown/escorted to storage unit. Didn't know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.Noah S. | Premières impressions
Was told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.Michelle J. | Premières impressions
Employee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?SAMUEL J. | Expérience générale
Le client n'a pas laissé de commentaire.SHERRI A. | Expérience générale
Our reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.Charles D. | Premières impressions
The freight elevator was broken so had to use the personal elevator...made the process way slowerAngelique M. | Premières impressions
The only thing that it is to expensivenathaniel w. | Premières impressions
Staff was very helpful and friendly. Moving is an inherently stressful experience that was made much more pleasant thanks to the Uhaul teamJosh B. | Premières impressions
Le client n'a pas laissé de commentaire.SENICA L. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory T. | Expérience générale
Expensive and definitely hauntedLucas K. | Expérience générale
There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.timothy c. | Premières impressions
It was secure but no lights. Otherwise it was good and very clean and dryWalter P. | Expérience générale
I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks JasArnita S. | Premières impressions
Le client n'a pas laissé de commentaire.COURTNEY D. | Expérience générale
Le client n'a pas laissé de commentaire.valetta m. | Expérience générale
Le client n'a pas laissé de commentaire.norma c. | Expérience générale
The reason we are moving out is because my son is deceased. Thank you. Bernice HenryOMAR H. | Expérience générale
I had some trouble with my reservation and u-box but Lisa and her team were extremely helpful and responsive. I deeply appreciated their problem-solving and assistance! I've been using this u-haul location for my moving needs for years because the staff is always wonderful.kyle s. | Expérience générale
Le client n'a pas laissé de commentaire.Erica B. | Expérience générale
The woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.Annabel B. | Premières impressions
Le client n'a pas laissé de commentaire.Tim S. | Online Move In
Le client n'a pas laissé de commentaire.norma c. | Premières impressions
Staff was excellent! No complaints.amanda h. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy C. | Expérience générale
The place is dark and not maintained and staff is not very nice nor helpfuladam o. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole J. | Premières impressions
Le client n'a pas laissé de commentaire.Jerome D. | Expérience générale
My key card didn't work. I went there to ask about it and the lady there took it and then said it will be fixed "in 5 'minutes" and when I got back there in the evening it still didn't work. I've been using U-Haul in jersey and I liked it there but this branch is so unprofessional and I will be taking my business elsewhereadam o. | Premières impressions
I love that this location is always fast and to the point. Noone wants to sit at a uhaul for an hour getting a truck or storage unit.JACQUELINE H. | Expérience générale
Le client n'a pas laissé de commentaire.Latasca T. | Premières impressions
Lisa was honestly the most helpful person I've encountered in sometime. She was very knowledgeable and pleasant and you should be happy to have an asset like her.JOHN K. | Premières impressions
Le client n'a pas laissé de commentaire.annetta w. | Premières impressions
Le client n'a pas laissé de commentaire.Ajamu C. | Expérience générale
Outstanding service and support!VANESSA W. | Premières impressions
Wouldn't recommend this to anyone all my belongings where damaged and molded due to water leeks inside of my unit/locker and now getting runaround on insurance that i had on my storageMIKE H. | Expérience générale
I was pleased with the Uhaul experience at the walnut hills Cincinnati location the staff was professional also courtesy I would recommend them to friends and family.anthony d. | Expérience générale
The location is VERY convenient Modernized facility is in progress we hope!!!CHADASHAH Y. | Premières impressions
Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.Dejuana C. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie C. | Premières impressions
Le client n'a pas laissé de commentaire.ETHEL L. | Premières impressions
Not enough room to commentRyan J. | Premières impressions
Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.chris e. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN W. | Premières impressions
Le client n'a pas laissé de commentaire.Andre T. | Premières impressions
Service was Great!Andrea W. | Premières impressions
Move in date Saturday morning 5-18-19mount auburn c. | Premières impressions
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