Customer Reviews for U-Haul Moving & Storage of Walnut Hills

7 089 évaluations

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Leasegpodfortimepermitted itisgood.

Valerie C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON S. 
Évaluation :
5

Staff was professional and extremely courteous.

EARL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYALLEN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAN V. 
Évaluation :
3

Lots of times when I'm in there I find that it's understaffed and I find myself walking out because I don't feel like waiting there's either nobody behind the counter or there's people in front of me so I just come back later and they keep coming back until I can get service

Kirk P. 
Évaluation :
3

The young lady who took care of me was very polite and friendly. Sorry I don't remember her name but she was on point. Thx

james B. 
Évaluation :
3

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

SHANE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody D. 
Évaluation :
1

Did Not Get my truck size even though I reserved it for a week, was inconvenienced horribly and not helped by customer service

KELVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
4

Friendly and helpful staff.

CARL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angela e.  |  Premières impressions 
Évaluation :
5

Robert Jones was friendly/professional Great service

TERESA H. 
Évaluation :
5

Always nice Pleasant

WONDER N. 
Évaluation :
5

Thank u U-Haul U-Haul

LARRY H. 
Évaluation :
5

Lisa and her team were extraordinarily helpful. They worked to resolve the issues we were having with the lights, using the car manual to troubleshoot including tracking down a fuse so the lights will work. The next time we need to rent, we will definitely use this location.

LIANEGERTH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Charles W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Awesome staff and service!

LEESA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINEY S. 
Évaluation :
5

Smooth...fast...friendly.

LEROY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE P. 
Évaluation :
5

Good location, good people

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

One of the best run locations in Cincinnati!

Nicholas B. 
Évaluation :
5

Keep up the good work. Thanks again!

GLENN C. 
Évaluation :
5

Great job. Excellent service and extended hours. Closer than expected and will be my Uhaul location for any future rentals.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYMOND M. 
Évaluation :
5

A U-Haul certified tech should check the door access coder across the street.

antoine w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

I wasn't very happy I called and reserved my truck over the phone when I got there the lady said they did it wrong over the phone she re did paperwork 3 different trucks because she couldn't find keys gave me a truck with no ramp forgot to give me a dolly I was picking up a stove it made it extra hard to lift stove in to the truck instead of bring up ramp when returning they truck the guy returning the truck all I can say is sorry for her like he honestly didn't care I told her picking up a stove and need a dolly because paper work was done over and over he said she didn't charge me for the dolly when she did I try to 45 min wait no answer

GARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danel s.  |  Expérience générale 
Évaluation :
3

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 

CHADASHAH Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sapphire H.  |  Expérience générale 
Évaluation :
5

Two black men were outstanding

Tracee C W.  |  Premières impressions 
Évaluation :
5

The truck was clean...but smelled like heavy odor of cigarettes! But it was clean and the 3 employees were very helpful and nice. Thanks. I will definitely continue to use this location! I have used this location for almost 20 years. Thanks Uhaul

SANA S. 
Évaluation :
5

My arrival was greeted promptly, the equipment rental process was efficient and pleasant, and each person I met with, including during equipment return, was friendly, quick, and knowledgeable. Will very happily use this location again!

ANGELA B. 
Évaluation :
4

The app kept crashing. Took 30 minutes longer to get it to work. I was charged for something I didn't need

CARL R. 
Évaluation :
5

The employees are very professional and helpful to meet your moving needs.

Janae M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

RETURNED TRUCK JUST AS THEY CLOSED SO I TRIED TO CHECK OUT ON LINE AND COULD NOT VERIFY LOCATION. CALLED CUST SERV AND WAIT TIME WAS QUOTED AS 59 MINUTES. NO WAY WILL I STAY ON HOLD THAT LONG !

HARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY B. 
Évaluation :
4

Would like instructions where controls are located so I didn't have to spend extra time searching for them.

TIMOTHY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daphne R.  |  Expérience générale 
Évaluation :
5

Great experience

Arthur L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORI M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher w.  |  Expérience générale 
Évaluation :
4

beau travail

ERIC B. 
Évaluation :
3

Great staff, very helpful and insightful.

Charles W.  |  Expérience générale 
Évaluation :
2

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Sharonda P.  |  Expérience générale 
Évaluation :
1

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Cynthia C.  |  Expérience générale 
Évaluation :
1

I had reserved a pickup truck to use around town for only a few hours and there was a guarantee reservation but they didn't trust me and my girlfriend because we had out of state licenses. We only wanted to use the truck a few hours to do stuff before catching our flight and even after showing them the flight schedule they still didn't trust us. Instead of letting me use a pickup truck like I wanted they gave me a 10ft moving truck which I didn't need because I wasn't moving stuff. I thought it would be an easy experience but the entire process sucked.

Bryce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Lisa and her staff are top notch!!! Super awesome  we have this U-haul on speed dial for our moving and storage needs!!!

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

I have rented from this location, and it is always a positive experience. The staff are knowledgeable, helpful, and efficient.

JILL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATASHIA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyra S. 
Évaluation :
5

Very friendly and helpful people.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANE ALEXANDER-N P. 
Évaluation :
4

Check-in person was terrific

LARRY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD H. 
Évaluation :
5

The two guys working the morning shift were so helpful! Amazing customer service.

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREMEKA B. 
Évaluation :
4

Well I was charged for two days use and was told the employee was new but of course that led to me questioning the mileage I'm being charged also but didn't feel like waiting for that to be investigated before receiving my refund but I have the upmost confidence in the general manager at this location so one mistake will not keep me from coming to this location again this is my rental spot because of her. Vinnie

VINCENT G. 
Évaluation :
5

n/a

Tarra B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HIMANSHU A. 
Évaluation :
3

Whenever turning in the truck go inside don't listen to an outside employee about where to park the truck cause they will charge you a fee of 20 for turning the truck in late and give you the run around about your money. Customer service sucks

RENO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dino C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharonda P.  |  Premières impressions 
Évaluation :
5

At this time every things went smoothly & timely.

DEBRA C. 
Évaluation :
4

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

randy w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
3

Clerk was not interested in checking me completley out, he said there was no charge and I was good to go, and was not given a receipt, yet was charged an additional 60.00.

PAMELA Y. 
Évaluation :
5

Lisa Birch-Jones and Robert Jones ll are absolute God sends!!! I rent from them frequently, and they always give me top notch service. I don't know how I would run 1(833)Go2Move without them. Go2Move is proud to feature U-haul trucks, because of their dependable and quality equipment. James F. Bond

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
4

Everyone was friendly, easy to do and very reasonable

RICHARD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELINDA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EBONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
4

The check engine light was on almost the whole time I had the rental.

CHAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY T. 
Évaluation :
4

This location was fine but it was my 2nd assigned location after the first location was a run down lot with no trucks available and the place was closed. Had to call haul waited 45 minutes to get thru terrible!! Ruined my entire schedule for the day.

ARNETTA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary A.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful. And a good sense of humor

PATRICIA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNELL D. 
Évaluation :
4

Friendly and helpful staff.

MONICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KUO L. 
Évaluation :
4

It ended up costing me 90 $in the end. Maybe not include charges on the miles included bringing back the truck to the pick up location as it can be far from some locations.

Nakula M. 
Évaluation :
2

Won't use U haul again. Give the customer their vehicles FULL!!! That way when we are returning we know EXACTLY how much fuel to put in. We either give you additional amount of fuel because we don't know how much to put in or we suffer the fuel charge and service fee.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
4

The worst part of the process was getting approval for my pickup. It took twenty minutes and that shortened the time I had to use the vehicle to move some items. I was racing the clock and barely made it due to the long wait time for approval on the rental.

Wesley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN M. 
Évaluation :
1

i was waiting in line for my pick up and the clerk told i had to wait because i cut ahead of other customer who was his friend. his friend came in 10 minutes after me.

BRETT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg S. 
Évaluation :
3

Check in person busy so short and abrupt name of Marcus. Revered for 2 days brought back in 1 day and 1 hour still had to pay for 2 full days

REBECCA D. 
Évaluation :
4

Quick drop off. Courteous and helpful staff.

Edwin K. 
Évaluation :
5

Manager was great

MICHEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

Made a reservation at one location to find out when I arrived the the truck was not available. They then switched me to another location where I had to settle for smaller truck so my reservation wasn't guaranteed as promised. I also was told I would receive a 50 $credit for my trouble from original location, but when I asked about it nobody knew anything. Continuing to have negative customer relations will lead to anrgy customers moving to the next truck rental business in town.

JAMAR J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

XINGLIANG S. 
Évaluation :
3

The return wait time was longer than expected.

JOHN F. 
Évaluation :
4

I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK

KIMBERLY W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharon l.  |  Expérience générale 
Évaluation :
4

I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.

Khadija T.  |  Expérience générale 
Évaluation :
5

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  Premières impressions 
Évaluation :
5

I was impressed with the cleanliness of the van I received, but I was blown away by the kindness of your staff. I think I talked to every member on the team that day, and they were all so approachable and friendly. And whoever met me at my vehicle upon return, what a great attitude and a big smile! Thanks, guys.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA H. 
Évaluation :
5

Truck was clean and ready to go. Truck was fairly new and in excellent condition. Customer service rep was friendly, knowledgeable, and prompt.

JUDITH S. 
Évaluation :
5

Lisa is very friendly and the store is very clean and everything is in its place. The parking lot is well kept and clean. The service was outstanding! Everything that you could have wanted! Seriously…I was amazed!

Bill S. 
Évaluation :
5

S.O.

CURTIS P. 
Évaluation :
3

Nothing.

NICOLE G. 
Évaluation :
4

Staff are great and the location itself is in good shape. The truck was clean but did not sound like it was in safe operating condition once on the road. Fortunately this was a short trip but I would not have felt comfortable even driving across town in that particular truck.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim T.  |  Premières impressions 
Évaluation :
5

Everything was excellent

LATASHIA W. 
Évaluation :
5

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hannah R.  |  Expérience générale 
Évaluation :
5

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  Premières impressions 
Évaluation :
5

The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul❤️

NICEA M.  |  Premières impressions 
Évaluation :
1

Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.

SYDNEY R.  |  Premières impressions 
Évaluation :
5

The staff was very respectful and helpful are very polite

Diana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY J.  |  Premières impressions 
Évaluation :
5

I particularly liked the consideration that the staff gave me. They were very helpful.

EDWARDV S.  |  Premières impressions 
Évaluation :
5

Amber was very friendly and accommodating for the needs that I had. Great location and great staff!

Stuart H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javisha M.  |  Premières impressions 
Évaluation :
5

Jasmine was amazing! She went above and beyond.

ANDREW S.  |  Premières impressions 
Évaluation :
5

The only thing that it is to expensive

nathaniel w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENICA L.  |  Premières impressions 
Évaluation :
2

There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I'm am concerned why removing items from the storage at this point.

timothy c.  |  Premières impressions 
Évaluation :
4

I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks Jas

Arnita S.  |  Premières impressions 
Évaluation :
4

The woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.

Annabel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latasca T.  |  Premières impressions 
Évaluation :
5

Outstanding service and support!

VANESSA W.  |  Premières impressions 
Évaluation :
3

The location is VERY convenient Modernized facility is in progress we hope!!!

CHADASHAH Y.  |  Premières impressions 
Évaluation :
5

Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.

Dejuana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHEL L.  |  Premières impressions 
Évaluation :
1

Not enough room to comment

Ryan J.  |  Premières impressions 
Évaluation :
5

Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.

chris e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre T.  |  Premières impressions 
Évaluation :
3

Service was Great!

Andrea W.  |  Premières impressions 
Évaluation :
5

Move in date Saturday morning 5-18-19

mount auburn c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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