Customer Reviews for U-Haul Moving & Storage of Wapato Park

144 évaluations

6402-6442 S Yakima Ave   Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

(253) 330-5946

Heures d'ouverture de l'établissement

  • Lun - dim : 5h am à 10h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(253) 330-5946

6402-6442 S Yakima Ave
Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 5h am à 10h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R.  |  Expérience générale 
Évaluation :
1

I got the unit with the intention of it being 24 hour access, it's supposed to be but apparently at this facility the "drug addicts" make it an issue and now it closes at 7pm. Would've been awesome if we were told that before hand, now what I thought was going to be convenient isn't. Not happy.

Christian W.  |  Online Move In 
Évaluation :
5

The staff was amazing. The location was very well kept and clean.

laurice h.  |  Expérience générale 
Évaluation :
3

Aucun

Nathan Y.  |  Expérience générale 
Évaluation :
5

Minus the new closing hours, but understandable this is a great storage unit.

JIll D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Letrese D.  |  Online Move In 
Évaluation :
5

Look to have 24hr access to the facility.

Dwayne H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C.  |  Expérience générale 
Évaluation :
4

The only negative was that I would constantly have problems getting into building using my keycard. However, there was usually someone there and I could get in.

Ann H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacob d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Expérience générale 
Évaluation :
5

Smooth served its purpose perfectly. Thanks

daniel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefen M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James V.  |  Online Move In 
Évaluation :
5

Always helpful and always friendly

Michelle Lynn L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

traniece a.  |  Expérience générale 
Évaluation :
1

Repeatedly asked them to stop calling me and to stop calling me at my work number they refused to do so. Told them that I can no longer pay for the unit. And yet I was continuously billed for rent and contacted multiple times after telling them to stop. I will never use U-Haul rentals ever again

christian m.  |  Expérience générale 
Évaluation :
1

The email I received after paying for a storage stated that my access hours are between 5am to 10pm M-S but on Thursday 7/1/21 around 8pm I was denied access to the building. My access code would not allow me to enter to store items. I wasted fuel, time, and energy packing items and driving to the storage facility only to be denied entry. I called customer service, and after 45 minutes of waiting in queue I was told my access to the building ends at 7pm. I was also told I needed to call the local facility to inquire about 24hr access. I also called 11 times and left a voicemail the after hours contact James who did not answer his phone. It would have been nice to have all this information included in the initial email I received containing my access code. This has been a very horrible experience.

Jasmine F.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOYCE LLANOLA S.  |  Expérience générale 
Évaluation :
4

I was told there would be a disc lock inside my unit to use but there was not. Can someone please contact me to resolve?

THOMAS Walter F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCES Elizabeth B.  |  Premières impressions 
Évaluation :
2

Very narrow paths hard to get stuff like couches into the storage unit itself.

Cody S.  |  Online Move In 
Évaluation :
3

I have already notified that I'd be moving out before another payment would be due .I am already moved out thank you. Its been a journey .

Tammie W.  |  Expérience générale 
Évaluation :
1

Lock was not provided in the storage as I was told. I had to drive back to another location out of therapy and had to go get lock from uhaul Location which was very frustrating and inconvenient. Lock should have been in unit like promised I had to leave my storage unit unattended while I drive all the way back to retrieve a lock for my storage unit.

Julie Bevina L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cher-Michal D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Premières impressions 
Évaluation :
4

Overall a positive experience. Only complaint was I found out that the unit size I reserved was not available. Otherwise everything was fine.

Dixie S.  |  Expérience générale 
Évaluation :
1

Worst experience in my life. Customer service is terrible!

Cassandra K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

juliana s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacob d.  |  Premières impressions 
Évaluation :
2

We could not access the unit upon arrival. We completed the online process and entered the access code and it would not work. We had to drive to two separate locations in order to obtain a swipe magnetic card. We called uhaul and were placed on endless hold (over 1 hour). Uhaul phone service is a joke. It does not answer and no help at all. George

George H.  |  Online Move In 
Évaluation :
2

Not only was the process confusing and extremely fustrating, the storage facility was misrepresented. I purposely bought the unit at this certain location under the impression it was open 24/7. And where did I get that information?, the freaking location website. So not only was I lied to about timing of access and today 5/19/2021/ my father calls me literally cussing me out asking why was his card charged when they already took the money off my card why does uhaul make it so hard to get truck when clearly online they make seem so easy when it was

Dana D.  |  Online Move In 
Évaluation :
3

I hate that you have to turn in the plastic card or get charged 40$. But otherwise good service

Marcus C.  |  Expérience générale 
Évaluation :
4

Green Zip ties on the unit. Did not indicate anywhere to remove it fir access. Spent 31 minutes on hold before I spoke to CS to find out I could remove it. The CS didn't know anything about the free lock special!

Tammara G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATISHA S.  |  Expérience générale 
Évaluation :
3

All advertising for this storage facility was 24/7 and that is not the case, I would've chosen a closer facility if that was the case... there's never anybody there at the location. The location and cleanliness is what saves this place as well as customer service over the phone, they were all amazing.

Eligio C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L.  |  Premières impressions 
Évaluation :
5

The cleaning lady was really nice and helpful on several occasions. Also, the maintenance men helped me with a stick unti door which they were lifesavers. Thanks for the great experience with U-haul and it's team.

Jonathon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurice h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie K.  |  Premières impressions 
Évaluation :
5

Customer service was excellent! I will definitely recommend this facility!

Stefen M.  |  Premières impressions 
Évaluation :
1

I just had a house fire. Then someone broke into the garage where I had anything salvageable left. They stole a lot of stuff. I decided to use this facility because it was 24/7 access(supposedly...it is not) and it was down the street... I am driving from arlington where I am staying with my sister. We had to have my three kids watched and my sisters 3 kids as well and we only had the one day....get there and they say storage hours are only until 7pm....the pull in garage type doors are out of order. The access panels keep saying that access is denied. At this point its like 620pm and we still have at least 3 more loads. Im packing up anything left from a fire and looters and i only have 1 day. The person on site was actually nice and contacted the DM to ask for extra time for us(without us knowing) and let us have access until 10 pm. I also called the corporate number and they didn't really offer anything except to call the manager...But had i known any of this I would have went to public storage and paid 1,00 $ for the first month instead of 120 or whatever it was. Will definitely not be using this company again.

Roxanne D.  |  Online Move In 
Évaluation :
2

When we first rented the storage units, we were offered indoor loading areas and bathroom facilities. Over time, the indoor loading areas were discontinued and the bathrooms were locked. several times on the weekends, the main loading doors were locked, leaving us only a man door to load sofas and large furniture through. The floor was always dirty in the hallways and the carts were rarely cleaned as well. On top of that the price was raised. My wife never felt safe there. There was no direct line to contact anyone about the problems.

DAVE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell D.  |  Online Move In 
Évaluation :
2

I'm really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I'm at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven't been able to talk to anyone to resolve this

Matthew B.  |  Online Move In 
Évaluation :
5

Chris went out of his way to see that our needs were met, great customer service!!!

Laura B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Online Move In 
Évaluation :
5

Easy access, good storage condition.

HAIBO L.  |  Premières impressions 
Évaluation :
2

There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

Robin W.  |  Premières impressions 
Évaluation :
5

Good service

Nathalie J.  |  Premières impressions 
Évaluation :
2

I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.郎

JOHN C.  |  Premières impressions 
Évaluation :
1

You lie and can't get in

Evalyne L.  |  Premières impressions 
Évaluation :
5

The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.

Lowell K.  |  Premières impressions 
Évaluation :
4

I conducted my business with uhaul online. The website was clear and easy to use.

lizabeth C.  |  Premières impressions 
Évaluation :
3

Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time

David O.  |  Premières impressions 
Évaluation :
5

The best storage unit place ever that I have had! Excellent service à la clientèle.

Monda T.  |  Réservation 
Évaluation :
5

Very excellent service..

Tracy C.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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