Customer Reviews for U-Haul Moving & Storage of Warner Park

Évaluation :

5

Friendly staff. Convenient and easy to load and unload at the storage ramp. Would recommend to anyone needing storage!

Évaluation :

5

Pick-up truck was brand new and all went well. However, I declined Collision damage both on-line as I was reserving the truck and at the counter and still was charged for U-haul insurance. I've got my own insurance and I'm wondering just how one would successfully decline their Collision Damage charges.

Évaluation :

5

Easy and quick drop off experience.

Évaluation :

1

I was charged wrongly. $375 for $75 price. Customer service is shit too. I gave up after a few phone calls to fix this as I was running to rabbit holes. Really bad bunch of idiots in this location.

Évaluation :

5

Quick and easy process, staff was helpful and friendly...

Évaluation :

4

The hula van smelled very strongly of cigarette smoke

Évaluation :

3

Did not receive storage we made reservations for.

Évaluation :

1

I would have done 5 stars but you didn't honor my first month free storage that I signed up for. I still have not heard anything back from you on this matter

Évaluation :

5

Aucun

Évaluation :

3

The uhaul employee was very friendly and helpful. The company needs to hire more counter help. There was a very long wait for only 3 or 4 customers.

Évaluation :

5

The mobile check in of the rental was a disaster. Not quick, easy, or efficient at all. Incredibly frustrating. Fortunately your staff member was able to bring me inside and get me checked out in a matter of a minute. If it weren't for his assertiveness I would have probably been in the parking lot for another 30 minutes. I was also charged 7$ for a dolly I never used.

Évaluation :

3

Returned the trailer 1 1/2hours before the the due time. Attendant was busy with three trucks, but he told he to drop the trailer and he would park it I asked him about the charge I paid on credit card and he stated that when the trailer is checked in I would get an email. he looked over the trailer and parked it. I didn't get an email for the charged for three day. I tried calling the business and could never get a hold of any one to talk about the charge.

Évaluation :

5

Awesome I am going rent it again

Évaluation :

3

While the back of the truck seemed clean, the cab of the truck was extremely dirty and reeked of cigarette smoke. I used almost an entire pack of Lysol wipes to make the driver side usable but the smell of smoke persisted for the 1300 mile trip. Do you change your cabin air filters?

Évaluation :

3

I had to return the truck Sunday morning and there was 1 person working. I was in line for almost 20 minutes and decided to do the online check in for the return, which I didn't want to do to make sure everything was OK and no extra charges were applied. I was then charged an extra day because I checked in after the time it was due 8 AM Sunday, but the location wasn't open until 9 AM. So I had to contact the main U Haul to dispute the charge, which the agent took off.

Évaluation :

2

I feel I was severely over charged for everything! Found a bunch of stuff I was charged for double on the same services. I've moved before and this has NEVER happened. So I'm not sure if they are changing the prices of all their services or what. Very unhappy about how this all came out. Service inside at the store was also pretty bad.

Évaluation :

3

The van had a dent at the back door severe enough that I couldn't actually lock door. Had I known it wouldn't lock and want latching fully before I left, I would have asked for a different vehicle. The automated check in and out was awful. Your software needs work! The staff on-site were very helpful though. And the vehicle was clean.

Évaluation :

5

Zach D was very pleasant and super easy to work with! We appreciated the newness of the van we used. Pick up and drop off were very efficient.

Évaluation :

4

Fix your share app so I can check in both vehicle and trailer instead of spending hours trying to contact customer service.

Évaluation :

2

Lady not friendly, did not act like she wanted to help us. Hooked up trailer and it popped off the ball when we pulled up to storage to load almost hitting the back of my truck. Very lucky we were loading from storage on site and didn't drive down road and happen.

Évaluation :

5

Nothing, everything was perfect

Évaluation :

5

I just wanted to say that Zach Dornik provided excellent customer service. Very professional amd courteous.

Évaluation :

5

Nothing, it was a great experience!

Évaluation :

4

The Jack on the auto transport was broken when we arrived to pick it up. We waited an hour and a half while it was repaired. Lots of credit to the guy that worked on getting it repaired. He did some great problem solving. The thing is it should have been repaired when it was returned by the last customer.

Évaluation :

4

Three different staff I had contact with there were all very helpful.

Évaluation :

5

The truck I had seemed to have trouble shifting gears, or the gear shift was slipping (did some slightly off stuff sometimes shifting into reverse or drive), so you might want to check that out.

Évaluation :

5

The backup Screen did not work when they brought the cargo van up to the front for me because I'm legally disabled and asked for a combination they never all the time that I've been coming here several months they never have backed up to the front for me this time they did so I do believe the person knew the screen was not working knowing that I'm disabled and need a backups screen for the cargo van the lady here Tanya was really nice and gave me $20 discount appreciated with much gratitude

Évaluation :

5

The drop off process was quick & easy. The rep was friendly & helpful.

Évaluation :

5

Everything was handled smoothly and efficiently. I plan to rent from this location again based on great service and equipment

Évaluation :

5

Your website is terrible for the amount of up-selling and add-ons it tries to push.

Évaluation :

5

Everything was good, like the services have no complaints. Definitely would rent again the best lowest price to rent.

Évaluation :

3

Always takes a very long time to pickup equipment.

Évaluation :

1

This is the second time they over charged me. Why?

Évaluation :

5

All was excellent👌

Évaluation :

4

The trailer was missing one tie down hook at the front drivers side corner. This prevented me from securing the load at the front of the trailer for tongue weight as well as for protection. This was mentioned to the person at drop off. Above average and not excellent only because of the amount of information needed at check-out. It would have been nice for me to fill this out ahead of time to speed up the process.

Évaluation :

5

Thanks again!!!!

Évaluation :

5

Keep up the fine professional service work

Évaluation :

3

Rented cargo van online and it wasn't available. Had to get a truck instead. It was too big for what we needed.

Évaluation :

1

terrible customer service. order was incorrect and the van i reserved was converted into a truck instead which was not ideal for my needs. i was then given a story about things customers should not hear about theft or something the cops needed to be involved in. i then witnessed a customer come in to inform them the vehicle she rented wasn't working and was a bit frustrated i imagine because of the service. the lady behind the desk in street cloths proceeded to yell at the woman and tell her not to have an attitude. the lady who checked me out for my final transaction was nice and helped explain some of the charges but the overall experience was terrible. i was in a hurry to go to work and i felt buyers remorse when i was done. i almost canceled the rental and called a friend to pay more money but i didn't so i would wreck their day. smh idk wtf is going on there but management needs replacing there

Évaluation :

3

Explain how controls work like cruise control and parking brake in cargo van. Point out location of fuel cap. Explain how after hours drop off works. This would not have taken much time since I was the only customer at the time. Clean the cargo area ahead of pick up. Rear doors did not lock. I tried a lot of times to lock them. In spite of these issues I enjoyed driving the cargo van. When I dropped it off after 7:20 am, there was nobody at the front desk. I had to wait for about 10 to 15 minutes for the attendant. I needed a ride back to my house and relied on Lyft.

Évaluation :

5

This location (Warner Park) was phenomenal. My first drop off location (Uhaul moving and storage of East Madison) did not have the two storage units I reserved online several months ago, claiming it was not their problem because the online reservation system does not mean units are available. This seems like a faulty policy...I drove to Madison from Ohio and when I arrived there were no units available? What if the Warner Park location did not have any either? What's the point of making reservations online if there is no guarantee of a unit? In the end, the Warner Park location helped me out and we're great. I will never use the East Madison location and will tell my friends not to either.

Évaluation :

5

One of the workers at the desk called me ahead of time to let me know my truck was ready early, and that it was a good time to come and get it while it wasn't busy. So helpful on our moving day to have that extra time.

Évaluation :

2

Super long line tried to give the trailer I had rented away to another customer. I pre checked in and I feel like this shaved minimal time off check in if any at all. I have rented with u haul many times and honestly the only reason you keep getting my business is that you have a monopoly on the market. I may start just looking at buying a trailer as it becomes less and less bearable to step foot in this establishment.

Évaluation :

4

It had me go out to locate my truck to check the mileage and gas but I didn't have the key yet and then I lost my place in line when I had to go get that to figure out the gas. Seemed like the steps were out of order

Évaluation :

4

The hitch on that trailer is very loose on the ball. Trailer hitch / ball mount bounces very bad, even with correct tongue weight and with a new 2" ball.

Évaluation :

2

Tire on the trailer blew out while traveling on the interstate. Tires were so old they replaced both when the repair vehicle came 90 minutes later. These tires should have been flagged and changed before renting it out to customers!

Évaluation :

5

These guys are efficient, the manager is awesome... multitasking, composed and friendly amidst a very busy scene.

Évaluation :

2

I was told by a gentleman on the phone that my lock would be in my unit once it was available but there was not, my attempts to reach an employee were unsuccessful at the intercoms placed around the building as well as when calling as there is not a direct number for the store, and there is no way to get to the front office without leaving the storage area, going outside and then back inside. It was all very inconvenient

Évaluation :

1

Last month January 14 2022 when I wanted pay the I had cash but there was nobody in office for two hours Secondly i cannot put good lock in new york I put heavy lock the price is too high i paid mini storage in New York I paid less a month tax included if the price was less I would have it for more time

Évaluation :

4

Problems with opening the main door/gate. Complicated process with two code boxes.

Évaluation :

4

Feel the cost per space is too high.

Évaluation :

5

Really impressed with the facility and especially the staff..

Évaluation :

5

Staff were pleasant and helpful.

Évaluation :

3

The automated receipt stopped working, and I had to visit the office every month to get a receipt.

Évaluation :

5

Great facility love that I can park indoors especially during bad weather

Évaluation :

2

Every time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else

Évaluation :

4

The storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?

Évaluation :

4

-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.

Évaluation :

4

The office is in a stupid spot but other than that it’s fine.

Évaluation :

5

We rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.

Évaluation :

5

I was very impressed with the service and the facilities. I couldn't be happier.

Évaluation :

5

I've used u- haul many times & never had a bad experience.

Évaluation :

4

Everything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.

Évaluation :

1

i continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days

Évaluation :

5

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

Évaluation :

5

The Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.

Évaluation :

1

The process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn't recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It's indoors after all!

Évaluation :

1

Move out process was horrible. Took over a week and I was charged rent/late fee in the meantime.

Évaluation :

5

Talya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.

Évaluation :

5

Because I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️

Évaluation :

5

Outstanding facility. Well done.

Évaluation :

5

Omar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.

Évaluation :

5

The staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!

Évaluation :

1

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Évaluation :

3

Since I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.

Évaluation :

5

Excellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!

Évaluation :

5

I always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.

Évaluation :

4

I loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.

Évaluation :

5

I wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.

Évaluation :

3

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Évaluation :

4

Staff were very helpful and storage was easy access and secured.

Évaluation :

5

The staff are always upbeat, friendly and extremely helpful. Merci.

Évaluation :

5

Love the place easy to work around are schedule Thank You

Évaluation :

5

The staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.

Évaluation :

5

We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!

Évaluation :

5

The general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.

Évaluation :

5

The customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.

Évaluation :

1

I reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -

Évaluation :

1

Even though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.

Évaluation :

4

I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.

Évaluation :

5

Very very helpful and knowledgeable.

Évaluation :

5

Top notch facilities and staff. Well done.

Évaluation :

5

I rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Merci.

Évaluation :

5

Good Job!

Évaluation :

5

Going to keep this relationship ship for 4 years no questions asked

Évaluation :

5

Would help transport of items to storage area if the concrete by the entrance doors from the docks were repaired

Évaluation :

5

So easy, people so nice. Happy decision.

Évaluation :

4

There was not a lock in my unit. Luckily I had my own

Évaluation :

5

Very nice and professional service! Bravo!

Évaluation :

5

I was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye Bias

Évaluation :

5

Great friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.

Évaluation :

5

I came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.

Évaluation :

5

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday's move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff's attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Évaluation :

1

You overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.

Évaluation :

5

Staff is helpful and friendly