Évaluations des clients U-Haul Moving & Storage of Warner Park

I received the truck with "approximately" 3/4 tank full. After using it I put some gas in. Upon return, your employee said "Oh, it will just be a few dollars more." Then I was billed over TEN dollars. What a dishonest, bullshit system you operate. Instead f refilling each vehicle to FULL before each rental, you make the gas amount a scam, a profit center, an excuse to gouge the renters.

Best location l have ever used!

Best storage facility I know of!

All good. Quick and easy transaction.

The young girl working was awesome. Very patient with us and very professional and she really cared. We brought the trailer back because it wasn't the right size which was not her fault. We will always come back to UHaul.

My only issue is with the way I was told your system is set up. I was told that I was unable to use my DEBIT card that's attached to my BANK ACCOUNT WITH PLENTY OF MONEY IN IT Jp Morganchase account that I'm not able to use my card to rent the van that I wanted initially. I was told my card that's attached to my account was a prepaid card. After I told him it was not he insisted that it was and rudely offered me the 10ft truck. The guy with the dog insisted that my card was not a real credit or debit card so he pretty much insulted me ave called me a liar. I've been using u haul since I was adult age and have used my card to book truck rental storage space on a few different states and nobody has ever told me chase was not a credible means of banking to debt a truck.

The staff was always friendly and helpful.

We had a great experience with U-Haul rental. Our rental agent was amazing to work with. He was both friendly and knowledgeable. We highly recommend this location and will definitely be back if we need this service again.

The attendant who served us was very helpful. Positive experience.

It was perfect. I showed up early and the truck was warm and ready to go. It is nice to see great customer serves.

Truck doors didn't close the first time. Always had to open and reclose driver's door. Not big issue. Just FYI. Grateful to woman who took return of 10' truck a few minutes before closing time on Saturday night.

This facility is great. One stop storage and everything else you could possibly need to accommodate a move. Well done!

I was charged for fuel even though I returned the vehicle with more fuel than it left the lot. I filled up 3 gallons for a 17 mile trip. How was I still charged for 1.7 gallons?

The truck was not at the pick b up location. We had to find another truck and have a friend pick it up. It took an hour. We only had our moving team for 3 hours and 1 hour was wasted. We wasted $100 plus an hour of everyone's time. No one in our moving team wants to ever use uhaul again as this has happened to several of us.

Clean and well-maintained storage center with friendly customer service help.

I have never done an online return before. Would have been helpful if there was a little more clear direction. I turned my keys in and then realized that I needed to take photos with my phone. I wasn't able to do an accurate checkout because I couldn't take the photos that were asked. It was a little frustrating

The total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt

Staff was very friendly; I beleieve his name was Omar. Very easy pick up and drop off

I was sent a blank contract fter turning in the vehicle. All values were 0.00 dollars. I would like a valid invoice

Couldn't have asked for a more stress free experience:) Thanks

Great job. Super friendly and helpful.

Customer service at this location is awful. In addition, calling into your customer service on the phone is just as bad, if not worse. I will most likely avoid using U-Haul in the future and will definitely not recommend this location for storage either.

CHECK THE EQUIPMENT BEFORE YOU LET SOMEONE TAKE IT OFF THE LOT AT 5:30 AM WITH A FAULTY TURN SIGNAL!

Great service. Great price. Great equipment.

I did not reserve the trailer with the coverage added, but somehow, it was added.

Seat covers should be in the van seats, so they could be wiped down before rental. If I had a dog hair allergy, I wouldn't have been able to use this truck.

I've rented fro this location more than once. They are very nice here. Nothing can be fine to improve. However, the app could be improved fir returns. I've had issues at least twice. This time, it could not connect to the network on the last step. I had to go through everything to return four or five times before it connected to the network on the last step. Since this happened another time (or there was another issue) I did not panic and just kept trying.

Always very helpful.

The entrance was a little difficult to deal with. Maybe a bit more clear signage so people don't pass it and have to do an awkward turn around.

Really great experience here and staff was always really friendly and helpful!

Keep up the good work -everything is always great at this location, the staff are always very friendly and helpful.

keep up the good work as a team!!

Good job by all

Always friendly and efficient!

U-Haul Moving & Storage of Warner Park is by far the best truck rental service center I have ever used. Was helped with friendly attitudes and they put my needs first. Saved me some money by pointing out services I did not realize. Cannot thank them enough!

Smells from other units were occasionally an issue.

I was charged several times. When I went to check out the rep didn't say the vehicle had to be back within a certain time frame. I just automatically got an charge when I arrive to check the vehicle then I was informed it gone too long. Bad communication, bad customer service and steady charging customers card

The customer service is awesome.

Really great customer service by Greg and Omar. Never had a great customer service like that from any other place.

Major damage to one fender which I documented and the inside floors creaked.

It was outstanding / no change needed

Very nice owner helped me with the pick up & hooking up the trailer. Thank you

Though we were unhappy that this was the third UHaul we were sent to (after having successfully reserving the equipment 2 days in advance), this location did actually provide the needed equipment to rent and Adam gave a great customer experience in light of the troubles we encountered to that point. He credited a portion of the charge to account for the inconvenience.

I rented a dolly for my moving and I wasn't told I had to carry it myself. I was given the key to the truck without the dolly. Drove to my destination open the truck no dolley and ofcourse I got charge for the millage driving back to uhaul to get my dolly.

Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!

My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.

Absolutely nothing-This was my first experience with U-Haul and it was stellar

The price was high for the short time we used it eg 99 cents per mile plus gas and the flat fee.

Great service, friendly staff ,convenient location. I'll be back

Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++

Make it cheaper to drop off at different locations.

Not much to improve on. This was a last minute request. I was stooged into helping my daughter pick up a love seat here in town. We got in, out and on with it very easily.

It would be helpful for on the phone communications about installing hitches be more thorough. For example I was NOT told about installing a wiring harness and that it could void my auto warranty. I wasn't alerted to this until I visited the store in person. Making sure the customer understands what they are getting and the service people ask the right questions is key.

Didn't know truck was low on gas, and got charge for fuel and fuel service. No one mentioned the fuel tank was low

Nice staff. Very pleasant and helpful

Great adherence to COVID protocols. Great staff.

I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.

If I set up online, why do I need to do additional registration in store? Waiting in line and then going through additional time of further registration seems redundant and wasted time.

Staff was extremely helpful! They made things easier during a difficult time for us!

Only one person on duty. I needed to wait half an hour to pick up my vehicle. You need more staff between 4 and 7 pm

Easy drop off with super friendly, helpful UHaul representative.

Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn’t able to because I live out of state and kept the key for months. I really appreciated that.

Adam was so helpful with our storage and truck needs! Thanks you !!

U-Haul came through for me when a retailer who rents a trailer let me down. They had the trailer I needed to haul brush when I needed it last minute. Omar was quite friendly and offered an electrical adapter to use for free! Treated me right and with kindness! If I need to rent a moving truck, trailer, etc: I'm choosing U-Haul with pleasure!

Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.

The facility is very convenient and clean

Everyone I’ve had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Thank you!

Staff was great

The employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.

The worker named Damien was very helpful and accommodating.

Great, I most definitely will use U-haul. again. Thank you.

I’m so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!

great serveice and friendly staff thanks

All is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem

Move in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.

i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.

could not be happier with the packers ave staff

It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.

Honestly, best uhaul customer service I’ve had yet.

Facility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.

I made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I’ve already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don’t have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.

Excellent service and friendly staff

Adam and his staff are very professional. A very positive environment. I appreciate it.

Pleasant and helpful staff. Thank you.

Efficient friendly knowledgeable best describes My experience. Will come ahain

The only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.

Thank you Damien for everything!!

I rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn’t allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn’t working there at Packers(leak) so I couldn’t even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I’m STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it’s difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can’t they just set up a code for me to access the garage bay? I asked about this and the guy working said I’d have to speak to the gentleman who left and I suggested we call him and he said he wouldn’t answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn’t know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.

This facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Thanks!

You guys were great!

Highly recommend

The staff was super helpful and everything was great!

Excellent service.

The two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.

Place was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.

Very helpful an easy to work with!

This is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.

Your mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you

Service was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.

It was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here

I've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!

We move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!

Best storage facility experience I’ve had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.

The facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.

A wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!

11 out of 10!

The man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !

My hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.

Very helpful staff. Accommodations are perfect.

Very helpful

Fantastic staff Very friendly and thorough

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Awesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!

Excellent service

The staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.

Everything went well and we had a nice experience.

The associate was really friendly and very helpful!

The service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.

Amazing service and access!

Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.

The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.

Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.

Excellent service. Facility is spotless. Got a free months storage! Can’t best the deal.

It would be perfect if it was closer to the university

Uhaul is the best they know what they are doing for sure.

Good facility

Staff was very good.

Very clean and the staff and management were excellent

I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.

My comments here

Nice and clean and very helpful employees

Excellent service and facilities.

The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.

All the associates we dealt with were friendly and extremely helpful!!

Helpful staff and nice facilities

Very friendly and helpful employees! The units are very clean .

Greg was tremendous. The space is neat and clean and seems secure.

Nice facility

Excellent service and value!

Great customer service over the phone reservation. Nice security system and map layout

A great option for storage here in town.

N/a

Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.

One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.

Wonderful facility and less expensive than others in the area

Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.

Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

Great group of people working here. Very helpful and fun to do business with.

You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.

Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.

Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.

The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock

Service rep was extremely helpful and nice. Very impressed. Thank you.

Great location, clean, and friendly workers.

I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.

the manager was really helpful, facilities are well maintained

The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.

Professional, efficient and friendly, completely awesome!!!!!

Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.

Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend

Easy and convenient.

The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!

Great service. Staff really helpful

The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!

The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.

👍🏼

Fast & Friendly

Friendly and helpful staff

Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.

People were fast, friendly and efficient.

I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.

I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.

Very nice staff, very clean and easy to find our Unit.

I am very impressed with the customer service. Thank you!

Excellent

Good job.

A very clean and friendly environment.

Great staff

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!

Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.

The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.

female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.

very helpful staff , clean and safe facility

Thank you

Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)

Manager and the staff are really helpful

U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job

I wish there was an easy way to cancel reservations through your website.

Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.

I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!

We did not return to this Uhaul location, we returned to the one on Verona avenue.

Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.

Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason

The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.

HAving 24 hour access would have kept me as a customer.

The facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!

Super customer service, if I run into this situation again, i will use there services again.

Friendly staff & clean areas - would recommend to friends and family.

Britney was extremely friendly and helpful.

Very friendly and went above and beyond to get us in the right size unit. Thanks!

Amazing service, definekty will go back and recommend to friends

Arrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!

Great job

I cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.

This facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.

quick & easy to get storage unit. thankful for great customer service.

I obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!

The staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!

Outstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!

All staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!

Friendly staff and great equipment.

In all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.

The manager was particularly helpful. I dealt mostly with her.

I was very pleased with my u-haul experience. It was less stressful than I anticipated.

Im very satisfied

The general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!

Everything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !

Horrible customer service. the woman who works there was especially rude.

Little confusing to find the customer service office/front.

Brittany did a great job getting us storage when we moved and couldn’t find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.