Évaluations des clients U-Haul Moving & Storage of Warner Park
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Warner Park
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Bradley H. le
I was told that the office would be open until 7:00 pm. I returned the truck by 6:30 pm. The office was indeed open but no one was in it. After searching for about 10 minutes I finally found someone wandering around the parking lot with a U-Haul hat on. He told me he couldn't return the vehicle but other staff would in the morning, and that I would be emailed an invoice. He took my key. When the invoice arrived I found that I was charged a $20.00 After Hours Service Fee. This should not have happened when I returned the truck well within the open office time frame. This location is poorly managed, provides deceptive information, and clearly is looking for opportunities to gouge customers. I will not use U-Haul again.
Trey J. le
The employees were very friendly and the process went smoothly and quickly.
Diane E. le
Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.
Phil P. le
The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.
JEFFRY M. le
Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.
Bill F. le
All the employees were very helpful and friendly they all deserve a big pat on the back. Just remember in today world it the people that make the product sale not the product. Great staff! Five stars!!
Fred L. le
Get your pricing right
Jennifer P. le
I had a great experience so nothing to add.
Timothy P. le
I had an excellent experience.. I do wish to add that my original pick up was at Atlas ct. But I wanted it fo r 2 days and they had already booked someone else behind. The reason that this happened was because I used the chat when I couldn't rent it for 2 days. The person on the other end of the chat said it would be fine and to just tell them at pick up that I wanted it for 2 days . That was not the case at all. However the person at Atlas was very Helpful and was able to locate me a trailer that was available for 2 days. it was inconvenient for me but it wasn't a bad experience at all.
JAMIE P. le
Excellent service. Facility is spotless. Got a free months storage! Can’t best the deal.
Eliaser L. le
It would be perfect if it was closer to the university
Christopher B. le
The customer service was outstanding. Both the pickup and return experience was quick, friendly, and efficient. If I ever need to rent a UHaul again, I’ll be coming here.
Brett P. le
Uhaul is the best they know what they are doing for sure.
Tilak a. le
Good facility
Sigurdur W. le
Staff was very good.
TILAK A. le
Received a clean vehicle in good condition. Worked well for my needs
James B. le
Would highly recommend u-haul to anybody all the personnel where very helpful and courteous. Tell all the people at Madison Wi. Packers Ave location keep up the good work.
Robert E. le
I would be nice if the trucks/etc were filled with gas when rented. I recently rented a truck and they said it had less than 5 miles worth of gas in it and I was supposed to go fill it up right away. Apart from that, I have had good experiences with this site. Staff has been polite and helpful and everything was in good condition and available when promised. Thank you
Lauren P. le
Somehow the communication broke down. We thought we were picking up the car at Chet's Car Care. After walking from MSN to Chet's to pick up our truck, we found out we needed to pick up the truck at 2701 Packers Ave. Thankfully, Chet's graciously drove us to the correct pick up place.
paul F. le
Simplify an unnecessarily confusing pricing system
John H. le
My experience was fast, efficient and affordable!
Anthony F. le
Fast and easy. Great service
Christopher B. le
Very clean and the staff and management were excellent
Marie M. le
I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.
Marie M. le
Very customer friendly service and environment.
Jennifer F. le
My comments here
Denise K. le
Nice and clean and very helpful employees
Alvin W. le
Excellent service and facilities.
Drew R. le
The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.
Karen L. le
All the associates we dealt with were friendly and extremely helpful!!
Drew R. le
Find a way to make a more reliable check in and out system if the photo upload system is down. I had to come back to this location to validate that a damage I was charged for was pre-existing to my rental to get a refund.
DAVID T. le
The Uhaul "Truck Share" experience is good, but could be a lot better if you improved the time it takes to wait for rental approval. I'd rather go wait in line for 10 minutes than wait on my phone for 10 minutes, unsure if there is a technical issue, after spending a lot of time filling out forms and taking pictures.
Drew R. le
Helpful staff and nice facilities
Marie M. le
Very friendly and helpful employees! The units are very clean .
Malcolm J. le
Greg was tremendous. The space is neat and clean and seems secure.
Santiago R. le
Nice facility
Marie M. le
Excellent service and value!
Eliaser L. le
Great customer service over the phone reservation. Nice security system and map layout
ELAINA M. le
A great option for storage here in town.
Eric L. le
N/a
Robert B. le
Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.
BRAD A. le
One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.
John P. le
Wonderful facility and less expensive than others in the area
Mike J. le
Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.
Julia L. le
Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.
Andrea N. le
Staff was very helpful and professional. The facility is clean and well-lighted for safety.
scott d. le
Great group of people working here. Very helpful and fun to do business with.
Dayana K. le
You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.
Alexey B. le
Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.
blake e. le
Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.
blake e. le
The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy
Richard A. le
Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.
Judith H. le
I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock
Jane M. le
Service rep was extremely helpful and nice. Very impressed. Thank you.
Michelle M. le
Great location, clean, and friendly workers.
Susan W. le
I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.
Xi C. le
the manager was really helpful, facilities are well maintained
saurabh b. le
The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.
Virginia G. le
Professional, efficient and friendly, completely awesome!!!!!
Anna G. le
Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.
Stephanie G. le
Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend
Alexander P. le
Easy and convenient.
JEFFREY N. le
The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!
Mark R. le
Great service. Staff really helpful
Peter /Penelope A. le
The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!
Anthony T. le
The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.
Kevin C. le
👍🏼
THOMAS H. le
Fast & Friendly
Craig M. le
Friendly and helpful staff
GAYLE J. le
Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.
Susan W. le
People were fast, friendly and efficient.
Rosalie H. le
I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.
Kenneth R. le
I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.
Todd F. le
Very nice staff, very clean and easy to find our Unit.
TIM H. le
I am very impressed with the customer service. Thank you!
Gina N. le
Excellent
STEVE M. le
Good job.
paulin g. le
A very clean and friendly environment.
Christopher B. le
Great staff
gail k. le
The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.
Peter /Penelope A. le
I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!
Pedro P. le
Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.
Abigale B. le
The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.
CARMEN C. le
female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.
mark e. le
very helpful staff , clean and safe facility
Hilary M. le
Thank you
Teresa R. le
Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)
Doudou N. le
Manager and the staff are really helpful
Teresa R. le
U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job
Tim G. le
I wish there was an easy way to cancel reservations through your website.
Diane E. le
Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.
Jonna D. le
I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!
allen h. le
We did not return to this Uhaul location, we returned to the one on Verona avenue.
HAOYU D. le
Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.
michael c. le
Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason
KATHLEEN F. le
The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.
Walter G. le
HAving 24 hour access would have kept me as a customer.
Terri d. le
The facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!
shelley y. le
Super customer service, if I run into this situation again, i will use there services again.
Lianna D. le
Friendly staff & clean areas - would recommend to friends and family.
Laura S. le
Britney was extremely friendly and helpful.
Renee M. le
Very friendly and went above and beyond to get us in the right size unit. Thanks!
dalton f. le
Amazing service, definekty will go back and recommend to friends
LORETTA S. le
Arrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!
Jason S. le
Great job
Jim J. le
I cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.
Susan L. le
This facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.
Lianna D. le
quick & easy to get storage unit. thankful for great customer service.
Nicholas V. le
I obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!
Mike C. le
The staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!
Shannon W. le
Outstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!
Paige H. le
All staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!
Drew R. le
Friendly staff and great equipment.
Eric L. le
In all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.
MICHELLE K. le
The manager was particularly helpful. I dealt mostly with her.
stephanie p. le
I was very pleased with my u-haul experience. It was less stressful than I anticipated.
Maurice T. le
Im very satisfied
Chris U. le
The general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!
Samantha D. le
Everything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !
Leah e. le
Horrible customer service. the woman who works there was especially rude.
Drew R. le
Little confusing to find the customer service office/front.
WALLACE S. le
Brittany did a great job getting us storage when we moved and couldn’t find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.