Customer Reviews for U-Haul Moving & Storage of Warner Park

1875 évaluations

2701 Packers Ave   Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

(608) 535-8419

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 535-8419

2701 Packers Ave
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff was very friendly and polite. Check in and out was fast and easy.

SHAKITA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
2

It took me 3-4 attempts to find a van in the lot using the online check in. Once I located a vehicle, I went in to get the keys, and they could not find the keys. I had to wait for someone to bring a vehicle around, and then there was less than 1/4 tank of gas, so I had to get gas right away.

Laura D. 
Évaluation :
5

The wait to get my vehicle was 1/2 hour because there were a lot of customers and only 1 member on staff. That one staff member did a great job and another staff member eventually showed up but it was definitely an unexpected wait time.

BETHANY G. 
Évaluation :
2

Charged me 40 $for extra miles despite me leaving almost that much extra in fuel in the tank. I would have called it wash and no charged extra. Not sure why the consumer is paying a 5 $environmental fee? That is your cost of doing business not mine. Please reimburse me 25 $for the paper towel, and windex and hand sanitizer and loss in time to disinfect the nasty windshield and grubby steering wheel that seemed the be grimy based on the discoloration to the the paper towel. Gross! For what I paid I expect perfection when entering the vehicle.

Jeff N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

There was a bit of a wait in the store with no-one on the floor to help the customers when I arrived. I understand it was busy. A brief "I'll be right with you" would have helped.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
4

Extremely understaffed for such a large location. Only one employee was in the sales area to handle rentals, returns and storage building and there was a constant stream of customers. When I asked if there were more employees to help I was told all others were elsewhere handling hitches. It took 30 minutes to check in the truck after I turned in the key at the counter and was asked to step aside to wait along with a storage facility customer til the 4 customers behind me were dispatched. Nonetheless, Tonya was friendly and helpful once she dedicated her attention to me.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

H B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE M. 
Évaluation :
5

I had requested a hand dolly that I did not receive, other than that all the staff was very friendly, equipment was in great shape, overall move went smooth, no issues.

TIMOTHY T. 
Évaluation :
5

In my opinion nothing yet!

Lawrence C R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Federico L. 
Évaluation :
5

The ubox was originally supposed to be delivered to my location but 4 days before the move, I got a call saying this was not possible despite having a rental contract. This is unacceptable. The staff at the Warner park location went above and beyond to be helpful, but it never should have been like this. The delivery was all screwed up to the point that they did not know if traffic would be able to deliver a box. The UHaul website never worked or let me update anything, and it was impossible to get off hold when calling the 1-800 number so I always had to go in person whenever I had the slightest question. All in all great boots on the ground, bad corporate planning and structure.

Blake M. 
Évaluation :
3

Hard to tell where customers go in. Lots of cones in the parking lot.

Bailey L. 
Évaluation :
5

Super easy, super friendly people, super effecient. Merci.

NATALIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

There was no issue with the location. However, there were many issues with the pickup scheduled for 9/2. I had a chat transcript explicitly stating the pickup/drop-off would be 9/2 at 9 PM in McFarland, WI and 9/5 9 PM in McFarland, WI. I got confirmation from the uhaul representative that those were the times and locations. I was not contacted by phone (as was stated in the email) to confirm details. The wrong location was entered, and it was for the wrong day to be returned. When we drove back into Madison, the truck was not available. This wasted 3 hours of our time the night before our wedding. It was a nightmare, and I hold the representative personally responsible for a very stressful experience. I have been recommending people use other services since then, and until I am contacted with an apology and a solution to make this right, will never recommend uhaul. Please review the chat transcript and compare it to the order that was entered.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie W.  |  Premières impressions 
Évaluation :
5

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

MEGANN H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garth P.  |  Expérience générale 
Évaluation :
5

The Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.

Christine C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alston C. 
Évaluation :
4

The general manager showed patience beyond belief. I was third back in line and he was working with a couple that were so clueless and slow. He calmly repeated answers to their stupid questions. After he finished with them and started working with the next people in line the woman continued to ask questions and rudely say loudly how slow he was. He was beyond patient. I saw him later and told him I was impressed with how he handled those people. He said ‘everybody is different, I'm just trying to get everyone signed in and give them what they need'. His statement was impressive because he didn't trash those people….which probably would have been my first response. He showed respect to even the people that were so rude and clueless. I stand by my words. Michael Eicher

MICHAEL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B.  |  Expérience générale 
Évaluation :
1

The process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn't recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It's indoors after all!

Annaliee G.  |  Expérience générale 
Évaluation :
1

Move out process was horrible. Took over a week and I was charged rent/late fee in the meantime.

ALEXANDER H.  |  Expérience générale 
Évaluation :
5

Talya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.

Donota F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K.  |  Expérience générale 
Évaluation :
5

Because I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️

Margie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Outstanding facility. Well done.

Ricardo U.  |  Expérience générale 
Évaluation :
4

Extended the hours

RENZO G. 
Évaluation :
1

I was very disappointed in my experience. First called while driving to location and confirmed truck and trailer were there. The girl on the phone said: yes , you are good to Go." Then we get there, And No Trailer!" Had to drive across town to get trailer. Very frustrating on a Friday afternoon!

MICHAEL T. 
Évaluation :
1

I had a storage unit with your location and I moved out on the first. I still received a bill for the month of July. I called numerous amounts of times and still have not gotten a reply.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELP JR C. 
Évaluation :
5

You gave me the wrong size truck. And i couldn't get a bigger one

JOHN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruth D. 
Évaluation :
5

Nothing extra needed - Our experience was great! Thank all of you so much...........

STANLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Online checkout process very easy.👍

Jasmina H. 
Évaluation :
1

This was the worst moving experience that I have ever had. The movers we booked through Uhaul arrived late (by 6hours) and we're unprofessional. Our boxes were not moved on the specified date from our reservation and were “lost” for a month where we did not have access to them (although this is in our contract to have access). Employees were poorly trained to assist with u-box which meant that I spent cumulative of 6+ hours on hold, spoke to 18 different individuals, and only 2 who could even offer assistance with u-box. Our items were supposed to be delivered but we had to pick them up ONE AT A TIME because the store didn't have an available truck or two-box trailer. I will never ever use Uhaul again for any moves and will actively discourage others from using Uhaul due to my experience.

GREGORY P. 
Évaluation :
5

Very courteous, helpful, and new there products.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYLYNNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nihar K. 
Évaluation :
4

There is only one guy handling whole store this needs to be improved as there is lot of waiting

RAJESH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA T. 
Évaluation :
1

The online check-in was less than ok. Being charged for an extra 5 miles (2,00 $ and some change) to close out the rental - stupid. We saved you time and money for a real person not to check in the rental.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mingyue L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY S. 
Évaluation :
5

Super easy online ordering and in person check in. The truck was clean and ready when I arrived. Staff was helpful. Made my moving a little bit easier. Merci!

STACY I. 
Évaluation :
5

Omar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.

David k.  |  Expérience générale 
Évaluation :
5

Great service!

PAUL B. 
Évaluation :
5

Pick up was easy, drop off was easy! Van was spotless. The entire experience was smooth. I would rent a truck or van from this location again. Merci.

Christine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG K. 
Évaluation :
3

Reserved vehicle was changed to a different type vehicle, pickup location was changed, and air conditioning in vehicle didn't work.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
1

Called more that 48 hours in advance so Ubox pickup could be arranged after waiting on hold for over 30 mins. Confirmed several times that my ubox would be ready since I had family coming from out of town to help with my move. Upon arriving was told the forklift needed for my ubox was not available and I would not be able to get my ubox the day I was scheduled too. Staff members told me there was nothing they could do and the best they could offer is me picking up tomorrow instead. I needed my things and my family suggested renting an ADDITIONAL trailer to move everything from the ubox into another trailer to move. Was able to do this although with additional costs when uhaul is the one who messed up my pickup.

NICOLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Employees were friendly and very helpful. Great experience overall.

MIKEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRET B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

The staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!

ADRIENNE RUTH V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
1

i tried to call you today to tell you what a terrible experience i had with my reservation today. i booked a u haul on line with the 602 west washington ave madison WI location on 8/7/21. i specifically booked this location. when we went to pick up our van i was told that you moved locations on me yesterday and alerted me via email. i was outraged but adam schultz the employee on duty at this location was rude and unsympathetic - basically told me too bad. i asked why as there is 7 of the vans in the lot. he again was rude and said not my problem. i then had to spend over 35 $in ubers to go to and from the other location - defeating the reason of renting uhauls at the specific location. i will never use you again - i tried to get someone on the phone to explain how ridiculous it is for me to pay more than the van rental in ubers to pick up the van!!!! when i call there was a 40 minute hold to get a rep on the phone. really, why not call or text my cell phone which you had. the email telling me you switched locations one day before pick up was in my spam folder. it not only wasted $ but it wasted about an hour of our time traveling to and from downtown madison back and forth to the airport. really poor customer service and shitty management from Adam.

LORIE K. 
Évaluation :
4

The two locations that I dealt with were excellent, however my initial experience with Uhaul was not. I was contacted the night before by the Rochester, MN staff that my trailer would not be available and that my only option was to travel 3 extra hours round trip to retrieve one. As it was my only option I did this. The customer service people that I dealt with were rude and talked to me as if they were doing me a favor instead of being apologetic for the inconvenience and cost I was incurring. The staff in La Cross were so pleasant and helpful I couldn't just let the initial treatment go unheard. The Rochester staff need to know attitude is everything if it wasn't for the other sites you would have lost a customer and received a bad review.

CYNTHIA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Fix your website. The pick up 24/7 link required a login that was never completed The drop off tool did not require the login but the location service interface with my phone was not working well. I ended up using my wife's phone.

LAWRENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCESCA T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
5

I have no issue with the U-Haul location. Reservations were a big problem. I reserved a few weeks in advance. The Monday before, I got a call that told me my smaller trailer was not available, would I mind slightly larger at a nearby location. No problem, switch made. On the morning of the rental, my “guaranteed reservation” was changed again - this time to 5-1/2 hours later (too late for my son moving out of an apartment). I called and waited on hold for 14 minutes, as we were driving two hours to U-Haul. Finally got through, and the people were great - found another nearby location with the right equipment. No problem with people, but your reservation system really stinks, What does “guaranteed” mean?

THOMAS B. 
Évaluation :
3

Starting out by saying the staff was friendly and sympathetic and doing the best they could! 10/10 would recommend the staff at this location. Though the location was swamped on a Sunday, and I and quite a few others ended up having to leave our rentals to be checked in. I tried to use the text message to return the truck myself but it didn't recognize my location services being turned on. Talking with others it sounds like this was a common occurrence. It didn't let me skip the page either to continue checking in the vehicle which was a shame. Great rental experience otherwise.

Leroy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen R. 
Évaluation :
4

The gas was not full when I picked up the vehicle and I was charged a very high amount to make up for the previous customers mistake. Much higher price than quoted originally and I will not be using uhaul ever again.

ANDREW L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LOUIS L. 
Évaluation :
5

Nothing!! Customer service was nice and helpful. The location was clean and in order.

Samuel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARMA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadem P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELTON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
2

At the time I picked up the vehicle, the fuel tank was marked at full, though it was below three quarters. When returning the vehicle I was informed by Tonya I would have to do a self check in despite arriving during normal business hours. She was rude and argumentative. and only performed her duty after I insisted several times.

Will S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

grant s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meg C. 
Évaluation :
2

Understaffed and the staff was burned out

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI P. 
Évaluation :
3

Tell people they are getting an email to mark damage on the equipment before they leave. The 1 way rate on trailers seems a little excessive.

MICHAEL W. 
Évaluation :
5

Best u-haul experience yet. Polite and helpful employees. Trailer in excellent shape.

Jordan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
1

No one checked us out So on the way and they charged us for things we did not do. I would rather borrow a truck from my friend then use this company again

CAMERON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEICHING H. 
Évaluation :
4

Excellent service à la clientèle. Omar is very helpful and polite. The truck had some issues.

CARRIE F. 
Évaluation :
1

On check out: 1) I was told that the lift was not available thought I reserved one 2) Was not warned of the after-hours return system (see below) Return system On returning the vehicle, I realized there was a fairly complicated all online return procedure. Among other things: 1) I didn't have the mileage because the vehicle was already locked and I returned my keys 2) My browser could not pull up the require Location information--so the app hung. 3) No security was provided in the parking lot, so strangerswere walking around in the dark near my car while I struggled with the app--a potentially dangerous situation.

MARK L. 
Évaluation :
5

Great commitment to customer service.

Norma F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan s.  |  Expérience générale 
Évaluation :
1

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Daniel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHA M.  |  Premières impressions 
Évaluation :
3

Since I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.

Mark M.  |  Expérience générale 
Évaluation :
5

Excellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!

steven h.  |  Expérience générale 
Évaluation :
5

I always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.

Ellen C.  |  Expérience générale 
Évaluation :
4

I loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.

LISA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE RUTH V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheree r.  |  Expérience générale 
Évaluation :
5

I wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur O.  |  Premières impressions 
Évaluation :
3

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Wally S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H.  |  Expérience générale 
Évaluation :
4

Staff were very helpful and storage was easy access and secured.

TENZIN Y.  |  Expérience générale 
Évaluation :
5

The staff are always upbeat, friendly and extremely helpful. Merci.

LESLI T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Expérience générale 
Évaluation :
5

Love the place easy to work around are schedule Thank You

ROBERT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier W.  |  Premières impressions 
Évaluation :
5

The staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.

Janet C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M.  |  Premières impressions 
Évaluation :
5

We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!

michelle m.  |  Premières impressions 
Évaluation :
5

The general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.

Malcolm J.  |  Expérience générale 
Évaluation :
5

The customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.

John Paul B.  |  Premières impressions 
Évaluation :
1

I reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -

Thomas B.  |  Premières impressions 
Évaluation :
1

Even though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.

ALEXANDER H.  |  Premières impressions 
Évaluation :
4

I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.

Jannet F.  |  Premières impressions 
Évaluation :
5

Very very helpful and knowledgeable.

MARYbeth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle L.  |  Premières impressions 
Évaluation :
5

Top notch facilities and staff. Well done.

Ricardo U.  |  Premières impressions 
Évaluation :
5

I rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Merci.

Caitlin W.  |  Online Move In 
Évaluation :
5

Good Job!

ROBERT S.  |  Premières impressions 
Évaluation :
5

Going to keep this relationship ship for 4 years no questions asked

GARY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharkassi a.  |  Premières impressions 
Évaluation :
5

Would help transport of items to storage area if the concrete by the entrance doors from the docks were repaired

Gary N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael s.  |  Premières impressions 
Évaluation :
5

So easy, people so nice. Happy decision.

Abigail S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alston C.  |  Premières impressions 
Évaluation :
4

There was not a lock in my unit. Luckily I had my own

Stephen H.  |  Online Move In 
Évaluation :
5

Very nice and professional service! Bravo!

Jerry L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith J.  |  Premières impressions 
Évaluation :
5

I was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye Bias

Charmaye B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shena L.  |  Online Move In 
Évaluation :
5

Great friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.

Gary N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janna V.  |  Premières impressions 
Évaluation :
5

I came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.

Ellen C.  |  Premières impressions 
Évaluation :
5

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday's move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff's attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Donald W.  |  Premières impressions 
Évaluation :
1

You overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.

TAHIRIH H.  |  Expérience générale 
Évaluation :
5

Staff is helpful and friendly

Rita B.  |  Expérience générale 
Évaluation :
5

I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!

Stephanie L.  |  Online Move In 
Évaluation :
5

The clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very important

Rashaun T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNICA S.  |  Expérience générale 
Évaluation :
5

Above and beyond SERVICE BY ADAM.

Lindsay and C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Q.  |  Premières impressions 
Évaluation :
5

Best storage facility I know of!

SCOTT R.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful.

Jason K.  |  Expérience générale 
Évaluation :
5

The attendant who served us was very helpful. Positive experience.

Steven M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felicia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W.  |  Expérience générale 
Évaluation :
5

Clean and well-maintained storage center with friendly customer service help.

Michelle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

The total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt

Matt T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven h.  |  Premières impressions 
Évaluation :
5

Always very helpful.

elizabeth h.  |  Expérience générale 
Évaluation :
5

Really great experience here and staff was always really friendly and helpful!

Justin G.  |  Expérience générale 
Évaluation :
5

keep up the good work as a team!!

Sherrie B.  |  Expérience générale 
Évaluation :
5

Smells from other units were occasionally an issue.

Nathan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie P.  |  Expérience générale 
Évaluation :
5

Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!

Torry A.  |  Expérience générale 
Évaluation :
1

My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.

cory w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva A.  |  Expérience générale 
Évaluation :
5

Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++

ALEXEY B.  |  Expérience générale 
Évaluation :
5

Nice staff. Very pleasant and helpful

Don D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kennya M.  |  Expérience générale 
Évaluation :
4

I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.

Dasha w.  |  Expérience générale 
Évaluation :
5

Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn't able to because I live out of state and kept the key for months. I really appreciated that.

Liz L.  |  Expérience générale 
Évaluation :
5

Adam was so helpful with our storage and truck needs! Thanks you !!

kathy d.  |  Expérience générale 
Évaluation :
4

Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.

Tara U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tianhao C.  |  Expérience générale 
Évaluation :
5

The facility is very convenient and clean

Colin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johna F.  |  Premières impressions 
Évaluation :
5

great serveice and friendly staff thanks

huy t.  |  Premières impressions 
Évaluation :
4

i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.

Dasha w.  |  Premières impressions 
Évaluation :
4

It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.

Lakshay G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa E.  |  Premières impressions 
Évaluation :
5

Honestly, best uhaul customer service I’ve had yet.

Alice V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayleen W.  |  Premières impressions 
Évaluation :
5

Pleasant and helpful staff. Thank you.

Don D.  |  Premières impressions 
Évaluation :
5

Thank you Damien for everything!!

DANIELA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cambron J.  |  Premières impressions 
Évaluation :
5

The staff was super helpful and everything was great!

Justin G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Premières impressions 
Évaluation :
4

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Leigh W.  |  Premières impressions 
Évaluation :
5

Excellent service

Jacquelyn A.  |  Premières impressions 
Évaluation :
5

Greg was tremendous. The space is neat and clean and seems secure.

Malcolm J.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

Andrea N.  |  Premières impressions 
Évaluation :
5

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Richard A.  |  Premières impressions 
Évaluation :
1

I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock

Judith H.  |  Premières impressions 
Évaluation :
5

Great location, clean, and friendly workers.

Michelle M.  |  Premières impressions 
Évaluation :
5

Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend

Stephanie G.  |  Premières impressions 
Évaluation :
5

Great service. Staff really helpful

Mark R.  |  Premières impressions 
Évaluation :
5

I am very impressed with the customer service. Merci.

TIM H.  |  Premières impressions 
Évaluation :
5

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

gail k.  |  Premières impressions 
Évaluation :
4

very helpful staff , clean and safe facility

mark e.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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