Customer Reviews for U-Haul Moving & Storage of Warner Park

2 319 évaluations

2701 Packers Ave   Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

(608) 535-8419

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 535-8419

2701 Packers Ave
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I called back to UHaul & was assured there would be the storage I signed up for. Arrived at uhaul at 730am, storage unit was not available so I was charged more for the larger size. I was given a discount, but I should not have been told my unit size was guaranteed. The problem was at the call in, not the facility. Facility staff were helpful & apologetic. Uhaul should refund the difference!

Diana M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
2

To expensive.

Carlos F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jayce H. 
Évaluation :
1

I was overcharged and no one has fixed it

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
4

I was given a trailer that had a wheel with completely shot wheel bearings. I didn't know until another driver told me one of my wheels was wobbling. When I rented the trailer, the staff had indications there might be a maintenance issue, but couldn't figure it out, so declared the trailer fine. When I returned it, I begged them not to rent it again until it was fixed. I'm not convinced it will be fixed.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
3

The Madison staff was fine. My experience with u-haul in general has not been great. I wouldn't recommend u-haul to others who are moving cross-country.

Lindsey M. 
Évaluation :
5

Confirm reservation time and place the night before.

Patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bevin M. 
Évaluation :
5

The guys at the Packers Ave location are great. Always a pleasure to rent from them.

ROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

I will never rent anything from Uhaul again. This was the worst experience i've ever had when it comes to renting equipment. Whether it was the 17 calls i made to Uhaul over the past 3 weeks (and everytime Uhaul would either screw up my order or tell me something different everytime) or whether it was the 3 systems Uhaul uses that don't communicate to each other... i will never reccomend Uhaul to anyone or use your company again.

Lucas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ali Mohammed J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine W.  |  Premières impressions 
Évaluation :
5

Muy buen servicio. El gerente fue de mucha ayuda.

Eliezer C.  |  Premières impressions 
Évaluation :
1

Online booking system was not functional. The system allowed me to book a Ubox at the 22 Atlas Ct. site even though they don't stock them. I had to wait an hour on the phone to get my reservation transferred to this Warner park site, but even that didn't get the box ready for me. I tried calling the Warner park site but after waiting an hour on hold they hung up on me. I drove to the Warner park site in person and talked to someone who did an additional step with the Ubox to "really" make it active so that I could pick it up tomorrow. The online scheduling website is deceptive and terrible. You should not be able to book a Ubox at a site that doesn't have one, you should be able to transfer your Ubox online, and if the website shows in green text that your box is reserved, that should mean it'll be ready for pick-up on the day indicated with no further action from you. Anything else is a lie

JAY T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
1

I got charged an extra $75 for nothing. My itinerary specifically said I had until Saturday the 6th to drop off. I got charged an extra day, an extra coverage fee AND was told I returned without enough gas even though i made 3 separate gas deposits within a mile of drop off to make sure the line was on half. I called today immediately after seeing my receipt and was told 15-20 min wait time. One hour and 45 minutes later I finally received a call back ( as Im walking into my new job (because I just moved! Hence the U-Haul!) And was asked if I could postpone to continue conversation! Absolutely not, I don't have the time or extra money to deal with this and I'm extremely disappointed in customer service!!! I did nothing wrong , was charged extra without contact first and now told to wait up to 5 business days for a "dispute" I might not even get. I'm disgusted with this service.

Alexa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

A very easy service to work with.

Aaric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle W. 
Évaluation :
5

Really, the service is always excellent there. The employees were dealing with a lot of people when I stopped in, and they stayed friendly and cheerful and professional. I've never had a bad rental experience there. I hope they're getting paid enough. They're certainly earning.

MIKE A. 
Évaluation :
3

Charged me an overnight fee too?! It wasn't even after closing hours. Just disgraceful the fees that were added.

Jake W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
5

The team was so helpful, kind, and accommodating. Thank you so much!

Myxee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy D. 
Évaluation :
4

Final bill was way over what was estimated. It added prices for after-hours return even though I returned it to a person during business hours. Also, CDW (insurance) on the final bill doubled. Resulting in a simple 1-day rental that was 80 % over-estimate. There's no easy way to get a hold of Customer Service, I waited 30 minutes on hold without getting through. It seems this is standard operation for UHaul - promise a low estimate, grossly overcharge on the final bill, then make it nearly impossible for a customer to get it remedied. Needless to say, I'll not be considering UHaul for any future rentals.

Sudip M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel I. 
Évaluation :
3

I reserved the trailer at a different location. I received no correspondence that the trailer was unavailable there, so i had to backtrack through the city to this location.

Loren F. 
Évaluation :
1

Had to wait 2 hours in the parking lot until facility opened. 24/7 ride share didn't work. We were passed from person to person over the phone and waited to be helped up until the store opened. We were fined money for getting out of the apartment late due to the 24/7 ride share issue. We were supposed to get the truck at 7am and everything was ready to go. I believe someone didn't push something through the night before. Once the store opened, we were able to get help, but the worker was in a bad mood due to it being super busy.

Carley E. 
Évaluation :
4

This is my second rental this week - first experience took 20 minutes to pick up and a another 15 to check back. The process is way over complicated and takes too long. This time Quentin got me checked-in and hooked up in less than 10 minutes - his professional and efficient service was greatly appreciated.

Michael M. 
Évaluation :
1

Staff was very rude!!!! I rent trucks multiple times a month and I will never go back to this location!!!

BRIAN H. 
Évaluation :
1

The whole customer experience

Jimmy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selcuk A. 
Évaluation :
3

After putting in the amount of gas I used, I was charged for another 2 gallons and took pictures to prove it.

Kathy K. 
Évaluation :
3

I dropped the truck off at 9 am this morning as the 2nd customer in line. An hour later I received a call that said if I don't return the truck soon I will be fine. I then called customer service to make sure we were good with the drop and they were rude as well.

Robert B. 
Évaluation :
5

Very busy that day, but staff was super helpful and available.

Thomas M. 
Évaluation :
5

Ideal service - great staff, so helpful & professional. They all deserve raises.

CAROLYN R. 
Évaluation :
3

These guys rock, they know service. However, the truck I rented got 8 mpg and felt like it was fighting itself during the journey. Not great. Also, had to walk around building to find truck, poor communication. But the dudes who work here are pretty nice overall high marks. Equipment - lower grade there.

Biff M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myzoom Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jael C. 
Évaluation :
3

Could not move out on billing day , but,next day. Talked to manager in advance and he said he would " take care of me " and refund the extra month . Been waiting over a month for the refund he promised ( said the credit should show up in about 5 business days ) .

Jeff D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore A. 
Évaluation :
5

This uhaul store is outstanding. Excellent service à la clientèle. The equipment is always clean and ready to go.

mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellent and Seamless Service

Kyle M.  |  Premières impressions 
Évaluation :
5

Very helpful employees that kept the stress low during a stressful time. Keep up the good work!

Shane S.  |  Premières impressions 
Évaluation :
4

Have used this location twice. The associates are helpful, friendly, and quick.

Luis V. 
Évaluation :
3

The truck had been in an accident and the bumper looked like it was going to fall off! The person that came outside when I returned the truck talked to me while eating a slice of pizza.... I put gas in the truck until the gage was back where it started and they still charged me for more gas!

junita D. 
Évaluation :
5

great service

NICOLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merton W.  |  Premières impressions 
Évaluation :
5

Dropped off after hours. Mo contact.

Steven S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Caleb B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prudhvi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZAN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Everything is really appreciated in this location l used, even storage unit is so good, staffs are very supportive and friendly, l'm really satisfied with all the services l received, best location ever

SUZAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
3

Better staffing. One guy had to run the the place by himself and it took 45 minutes for me to be on my way with the trailer. He also hooked it up so that the chains dragged so I had to readjust them to avoid damaging the chains.

Kevin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

This has absolutely nothing to do with the location but uhaul corporate... The customer service wait times from U-Haul itself is far too long - booking is 5 min wait time - problems with the bill - 1 hour.

Patrick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
5

Super friendly person at the counter who helped me. Excellent customer service!

Kirby H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

A young man first checked me back in and horrible customer service and than a young lady took over I believe her name was Bridget. She had great service and saved the overall experience.

Ken A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim K. 
Évaluation :
1

Not only did we not get reimbursed for the time we didn't used, but we were misinformed, promised a reimbursement for the time we didn't use, over customer service , in direct response to a general manager of our pick up location . We have yet to receive that email. This is the worst experience we have ever had with U-Haul and will absolutely be not recommending this service to anyone. When employees are falsely misinforming their customers, giving false and incorrect information, then Promising a reimbursement that very clearly does not follow through, it's incredibly disappointing , in addition to a loss of $150+ of reimbursement.

Devin L. 
Évaluation :
1

The gentleman who helped me at the counter for my pick up was extremely rude for no reason. He was very annoyed that the picture of my license didn't go through. I didn't see the cardboard cutout for the picture on the counter or to know to look for it. He was rude from start to finish. We were shocked with how short and crude he was.

Melissa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cody S. 
Évaluation :
5

Friendly staff. Convenient and easy to load and unload at the storage ramp. Would recommend to anyone needing storage!

Mark G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunil P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Layne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Pick-up truck was brand new and all went well. However, I declined Collision damage both on-line as I was reserving the truck and at the counter and still was charged for U-haul insurance. I've got my own insurance and I'm wondering just how one would successfully decline their Collision Damage charges.

Roy H. 
Évaluation :
5

Easy and quick drop off experience.

Thomas S. 
Évaluation :
1

I was charged wrongly. $375 for $75 price. Customer service is shit too. I gave up after a few phone calls to fix this as I was running to rabbit holes. Really bad bunch of idiots in this location.

Teja K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shuo Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATISHA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Quick and easy process, staff was helpful and friendly...

David T. 
Évaluation :
4

The hula van smelled very strongly of cigarette smoke

Collin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
3

Did not receive storage we made reservations for.

Blake O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Durwood K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie L. 
Évaluation :
1

I would have done 5 stars but you didn't honor my first month free storage that I signed up for. I still have not heard anything back from you on this matter

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rima S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamar J.  |  Premières impressions 
Évaluation :
5

Awesome I am going rent it again

HARSHA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K.  |  Premières impressions 
Évaluation :
2

I was told by a gentleman on the phone that my lock would be in my unit once it was available but there was not, my attempts to reach an employee were unsuccessful at the intercoms placed around the building as well as when calling as there is not a direct number for the store, and there is no way to get to the front office without leaving the storage area, going outside and then back inside. It was all very inconvenient

Mikhaylia F.  |  Online Move In 
Évaluation :
1

Last month January 14 2022 when I wanted pay the I had cash but there was nobody in office for two hours Secondly i cannot put good lock in new york I put heavy lock the price is too high i paid mini storage in New York I paid less a month tax included if the price was less I would have it for more time

Sardar D.  |  Expérience générale 
Évaluation :
4

Problems with opening the main door/gate. Complicated process with two code boxes.

Tony H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tranace R.  |  Premières impressions 
Évaluation :
4

Feel the cost per space is too high.

Joy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE J.  |  Premières impressions 
Évaluation :
5

Really impressed with the facility and especially the staff..

Curtis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrennia S.  |  Premières impressions 
Évaluation :
5

Staff were pleasant and helpful.

Dale H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
3

The automated receipt stopped working, and I had to visit the office every month to get a receipt.

Craig B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie W.  |  Expérience générale 
Évaluation :
5

Great facility love that I can park indoors especially during bad weather

Amber M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENZO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Julie M.  |  Expérience générale 
Évaluation :
2

Every time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else

TRACY W.  |  Expérience générale 
Évaluation :
4

The storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?

John G.  |  Expérience générale 
Évaluation :
4

-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.

Beverly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kewon t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon I.  |  Expérience générale 
Évaluation :
4

The office is in a stupid spot but other than that it’s fine.

randy a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B.  |  Premières impressions 
Évaluation :
5

We rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.

Scott D.  |  Expérience générale 
Évaluation :
5

I was very impressed with the service and the facilities. I couldn't be happier.

DANIEL P.  |  Premières impressions 
Évaluation :
5

I've used u- haul many times & never had a bad experience.

MARY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZAN E.  |  Premières impressions 
Évaluation :
4

Everything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.

Jocelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
1

i continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days

Lawrence D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

malcolm j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie W.  |  Premières impressions 
Évaluation :
5

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

MEGANN H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garth P.  |  Expérience générale 
Évaluation :
5

The Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.

Christine C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B.  |  Expérience générale 
Évaluation :
1

The process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn't recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It's indoors after all!

Annaliee G.  |  Expérience générale 
Évaluation :
1

Move out process was horrible. Took over a week and I was charged rent/late fee in the meantime.

ALEXANDER H.  |  Expérience générale 
Évaluation :
5

Talya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.

Donota F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K.  |  Expérience générale 
Évaluation :
5

Because I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️

Margie W.  |  Expérience générale 
Évaluation :
5

Outstanding facility. Well done.

Ricardo U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S.  |  Premières impressions 
Évaluation :
5

Omar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.

David k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N.  |  Expérience générale 
Évaluation :
5

The staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!

ADRIENNE RUTH V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

grant s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan s.  |  Expérience générale 
Évaluation :
1

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Daniel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHA M.  |  Premières impressions 
Évaluation :
3

Since I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.

Mark M.  |  Expérience générale 
Évaluation :
5

Excellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!

steven h.  |  Expérience générale 
Évaluation :
5

I always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.

Ellen C.  |  Expérience générale 
Évaluation :
4

I loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.

LISA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE RUTH V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheree r.  |  Expérience générale 
Évaluation :
5

I wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur O.  |  Premières impressions 
Évaluation :
3

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Wally S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H.  |  Expérience générale 
Évaluation :
4

Staff were very helpful and storage was easy access and secured.

TENZIN Y.  |  Expérience générale 
Évaluation :
5

The staff are always upbeat, friendly and extremely helpful. Merci.

LESLI T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Expérience générale 
Évaluation :
5

Love the place easy to work around are schedule Thank You

ROBERT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier W.  |  Premières impressions 
Évaluation :
5

The staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.

Janet C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M.  |  Premières impressions 
Évaluation :
5

We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!

michelle m.  |  Premières impressions 
Évaluation :
5

The general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.

Malcolm J.  |  Expérience générale 
Évaluation :
5

The customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.

John Paul B.  |  Premières impressions 
Évaluation :
1

I reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -

Thomas B.  |  Premières impressions 
Évaluation :
1

Even though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.

ALEXANDER H.  |  Premières impressions 
Évaluation :
4

I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.

Jannet F.  |  Premières impressions 
Évaluation :
5

Very very helpful and knowledgeable.

MARYbeth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle L.  |  Premières impressions 
Évaluation :
5

Top notch facilities and staff. Well done.

Ricardo U.  |  Premières impressions 
Évaluation :
5

I rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Merci.

Caitlin W.  |  Online Move In 
Évaluation :
5

Good Job!

ROBERT S.  |  Premières impressions 
Évaluation :
5

Going to keep this relationship ship for 4 years no questions asked

GARY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharkassi a.  |  Premières impressions 
Évaluation :
5

Would help transport of items to storage area if the concrete by the entrance doors from the docks were repaired

Gary N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael s.  |  Premières impressions 
Évaluation :
5

So easy, people so nice. Happy decision.

Abigail S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alston C.  |  Premières impressions 
Évaluation :