Évaluations des clients U-Haul Moving & Storage of Warner Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Warner Park

Cote générale :

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Kirk K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ellen C. | Premières impressions |
Évaluation :

I came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.

Donald W. | Premières impressions |
Évaluation :

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday’s move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff’s attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Nicole C.
Évaluation :

Le client n'a pas laissé de commentaire.

TAHIRIH H. | Expérience générale |
Évaluation :

You overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.

Rita B. | Expérience générale |
Évaluation :

Staff is helpful and friendly

MARGARET G.
Évaluation :

Nothing but you are very friendly and I love that you'll see me again soon if everything doesn't go right for this move thank you a lot I appreciate you all help

Stephanie L. | Online Move In |
Évaluation :

I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!

Brian G.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

Good people, quick service and full understanding of rental terms.

AMY H.
Évaluation :

The person that I dealt with when we picked up the Uhaul was excellent.

Christopher S.
Évaluation :

Very friendly attendant, check in/pick up and drop off was very smooth. Pretty good price.

Karen R.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

TRACY N.
Évaluation :

Everything was great.

CHRISTOPHER D.
Évaluation :

The guy that help with the back door that Frozen close He was a rock star. Thank you helping me with my move

JONATHAN K.
Évaluation :

Don't fucking lie to them and tell them they can drop the vehicle at another location you stupid fucks.

Rashaun T. | Premières impressions |
Évaluation :

The clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very important

STEVEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC D.
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Le client n'a pas laissé de commentaire.

WANDA S.
Évaluation :

The service was spectacular

BRIAN S.
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Le client n'a pas laissé de commentaire.

ERIN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Ajit I.
Évaluation :

Access to the location is confusing - the sign before the turn in is very small and easy to miss. If you go past it, you have to drive a significant distance to turn around and get back. Also, at vehicle pick-up, the key box did not work (neither I nor the employee was able to access the key using the code provided) so I had to wait for another vehicle to be prepared. Not a big issue, as we weren't on a deadline, but not convenient when we're trying to maintain social distances and minimize contact

SCOTT G.
Évaluation :

The safety chains for the trailer were very long and it was a challenge keeping them from dragging on the ground. It would be nice if there was a way to adjust the length of the chains from vehicle to vehicle.

JENNICA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL W.
Évaluation :

Le client n'a pas laissé de commentaire.

Lindsay and C. | Premières impressions |
Évaluation :

Above and beyond SERVICE BY ADAM.

Wesley C.
Évaluation :

Pin missing on one of the ramps to hold it in .they had the strap tied to it so when i got to pick up the car and untied the strap to secure the car . no way to hold the ramp in !! I had some rope !!! The other strap was very shredded and very hard to get threw the ratchet ! Big hole in the fender ! I pointed that put to the guy .he said take a picture of it ! I did

JON E.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH W.
Évaluation :

I received the truck with "approximately" 3/4 tank full. After using it I put some gas in. Upon return, your employee said "Oh, it will just be a few dollars more." Then I was billed over TEN dollars. What a dishonest, bullshit system you operate. Instead f refilling each vehicle to FULL before each rental, you make the gas amount a scam, a profit center, an excuse to gouge the renters.

Michael R.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES W.
Évaluation :

Best location l have ever used!

Braden P.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachel A.
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Le client n'a pas laissé de commentaire.

Michael Q. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LATASHA I.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT R. | Expérience générale |
Évaluation :

Best storage facility I know of!

Bryan B.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

All good. Quick and easy transaction.

Robert H.
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Le client n'a pas laissé de commentaire.

Thomas B.
Évaluation :

The young girl working was awesome. Very patient with us and very professional and she really cared. We brought the trailer back because it wasn't the right size which was not her fault. We will always come back to UHaul.

ROBERT G.
Évaluation :

Le client n'a pas laissé de commentaire.

Joy A.
Évaluation :

My only issue is with the way I was told your system is set up. I was told that I was unable to use my DEBIT card that's attached to my BANK ACCOUNT WITH PLENTY OF MONEY IN IT Jp Morganchase account that I'm not able to use my card to rent the van that I wanted initially. I was told my card that's attached to my account was a prepaid card. After I told him it was not he insisted that it was and rudely offered me the 10ft truck. The guy with the dog insisted that my card was not a real credit or debit card so he pretty much insulted me ave called me a liar. I've been using u haul since I was adult age and have used my card to book truck rental storage space on a few different states and nobody has ever told me chase was not a credible means of banking to debt a truck.

CORY R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason K. | Expérience générale |
Évaluation :

The staff was always friendly and helpful.

Kristie S.
Évaluation :

We had a great experience with U-Haul rental. Our rental agent was amazing to work with. He was both friendly and knowledgeable. We highly recommend this location and will definitely be back if we need this service again.

Steven M. | Expérience générale |
Évaluation :

The attendant who served us was very helpful. Positive experience.

YOLIMAR F.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn B.
Évaluation :

Le client n'a pas laissé de commentaire.

Felicia H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

GARRY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheemoua V.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA A.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN N.
Évaluation :

It was perfect. I showed up early and the truck was warm and ready to go. It is nice to see great customer serves.

Kathleen C.
Évaluation :

Truck doors didn't close the first time. Always had to open and reclose driver's door. Not big issue. Just FYI. Grateful to woman who took return of 10' truck a few minutes before closing time on Saturday night.

david W.
Évaluation :

This facility is great. One stop storage and everything else you could possibly need to accommodate a move. Well done!

CHARLES K.
Évaluation :

Le client n'a pas laissé de commentaire.

JACK B.
Évaluation :

I was charged for fuel even though I returned the vehicle with more fuel than it left the lot. I filled up 3 gallons for a 17 mile trip. How was I still charged for 1.7 gallons?

PETER T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly S.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER G.
Évaluation :

The truck was not at the pick b up location. We had to find another truck and have a friend pick it up. It took an hour. We only had our moving team for 3 hours and 1 hour was wasted. We wasted $100 plus an hour of everyone's time. No one in our moving team wants to ever use uhaul again as this has happened to several of us.

CHRISTOPHER W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle M. | Expérience générale |
Évaluation :

Clean and well-maintained storage center with friendly customer service help.

Sarah R.
Évaluation :

I have never done an online return before. Would have been helpful if there was a little more clear direction. I turned my keys in and then realized that I needed to take photos with my phone. I wasn't able to do an accurate checkout because I couldn't take the photos that were asked. It was a little frustrating

CLYDE H.
Évaluation :

Le client n'a pas laissé de commentaire.

James M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAWN MARIE Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce T.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt T. | Expérience générale |
Évaluation :

The total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt

Martina D. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

ALICE J.
Évaluation :

Le client n'a pas laissé de commentaire.

SARAH G.
Évaluation :

Staff was very friendly; I beleieve his name was Omar. Very easy pick up and drop off

Daniel H.
Évaluation :

I was sent a blank contract fter turning in the vehicle. All values were 0.00 dollars. I would like a valid invoice

MANDI G.
Évaluation :

Couldn't have asked for a more stress free experience:) Thanks

mike S.
Évaluation :

Great job. Super friendly and helpful.

PAULINE R.
Évaluation :

Customer service at this location is awful. In addition, calling into your customer service on the phone is just as bad, if not worse. I will most likely avoid using U-Haul in the future and will definitely not recommend this location for storage either.

Donna B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kiel M.
Évaluation :

CHECK THE EQUIPMENT BEFORE YOU LET SOMEONE TAKE IT OFF THE LOT AT 5:30 AM WITH A FAULTY TURN SIGNAL!

ROY D.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacquelyn A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Great service. Great price. Great equipment.

Michael C.
Évaluation :

I did not reserve the trailer with the coverage added, but somehow, it was added.

RICHARD G.
Évaluation :

Le client n'a pas laissé de commentaire.

Clay P.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES B.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacie M.
Évaluation :

Seat covers should be in the van seats, so they could be wiped down before rental. If I had a dog hair allergy, I wouldn't have been able to use this truck.

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

steven h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gordon S.
Évaluation :

I've rented fro this location more than once. They are very nice here. Nothing can be fine to improve. However, the app could be improved fir returns. I've had issues at least twice. This time, it could not connect to the network on the last step. I had to go through everything to return four or five times before it connected to the network on the last step. Since this happened another time (or there was another issue) I did not panic and just kept trying.

LANE C.
Évaluation :

Le client n'a pas laissé de commentaire.

elizabeth h. | Expérience générale |
Évaluation :

Always very helpful.

Kyle P.
Évaluation :

The entrance was a little difficult to deal with. Maybe a bit more clear signage so people don't pass it and have to do an awkward turn around.

Justin G. | Expérience générale |
Évaluation :

Really great experience here and staff was always really friendly and helpful!

Justin G.
Évaluation :

Keep up the good work -everything is always great at this location, the staff are always very friendly and helpful.

Sherrie B. | Expérience générale |
Évaluation :

keep up the good work as a team!!

BRENT K.
Évaluation :

Le client n'a pas laissé de commentaire.

GERALD W.
Évaluation :

Good job by all

Jennifer R.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN L.
Évaluation :

Always friendly and efficient!

Michael A.
Évaluation :

U-Haul Moving & Storage of Warner Park is by far the best truck rental service center I have ever used. Was helped with friendly attitudes and they put my needs first. Saved me some money by pointing out services I did not realize. Cannot thank them enough!

Nathan C. | Expérience générale |
Évaluation :

Smells from other units were occasionally an issue.

Carlitha B.
Évaluation :

I was charged several times. When I went to check out the rep didn't say the vehicle had to be back within a certain time frame. I just automatically got an charge when I arrive to check the vehicle then I was informed it gone too long. Bad communication, bad customer service and steady charging customers card

DAVID K.
Évaluation :

The customer service is awesome.

MICHAEL S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer D.
Évaluation :

Le client n'a pas laissé de commentaire.

MIRZA A.
Évaluation :

Really great customer service by Greg and Omar. Never had a great customer service like that from any other place.

Mark C.
Évaluation :

Major damage to one fender which I documented and the inside floors creaked.

Kyle B.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL ALEXANDER M.
Évaluation :

It was outstanding / no change needed

Andrew C.
Évaluation :

Very nice owner helped me with the pick up & hooking up the trailer. Thank you

Debbie P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Craig H.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS B.
Évaluation :

Though we were unhappy that this was the third UHaul we were sent to (after having successfully reserving the equipment 2 days in advance), this location did actually provide the needed equipment to rent and Adam gave a great customer experience in light of the troubles we encountered to that point. He credited a portion of the charge to account for the inconvenience.

Kwita B.
Évaluation :

I rented a dolly for my moving and I wasn't told I had to carry it myself. I was given the key to the truck without the dolly. Drove to my destination open the truck no dolley and ofcourse I got charge for the millage driving back to uhaul to get my dolly.

MOHAMED T.
Évaluation :

Le client n'a pas laissé de commentaire.

Torry A. | Expérience générale |
Évaluation :

Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!

cory w. | Expérience générale |
Évaluation :

My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.

ROGER S.
Évaluation :

Absolutely nothing-This was my first experience with U-Haul and it was stellar

Eva A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BAYDROF L.
Évaluation :

Le client n'a pas laissé de commentaire.

Dean G.
Évaluation :

The price was high for the short time we used it eg 99 cents per mile plus gas and the flat fee.

THOMAS M.
Évaluation :

Great service, friendly staff ,convenient location. I'll be back

Stacey M.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXEY B. | Expérience générale |
Évaluation :

Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++

Greg M.
Évaluation :

Make it cheaper to drop off at different locations.

Justin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joanne T.
Évaluation :

Le client n'a pas laissé de commentaire.

Don D. | Premières impressions |
Évaluation :

Nice staff. Very pleasant and helpful

Kennya M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dasha w. | Expérience générale |
Évaluation :

I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.

Liz L. | Expérience générale |
Évaluation :

Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn’t able to because I live out of state and kept the key for months. I really appreciated that.

kathy d. | Expérience générale |
Évaluation :

Adam was so helpful with our storage and truck needs! Thanks you !!

Tara U. | Expérience générale |
Évaluation :

Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.

Michael S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tianhao C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Colin C. | Expérience générale |
Évaluation :

The facility is very convenient and clean

Michelle M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew B. | Expérience générale |
Évaluation :

Everyone I’ve had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Thank you!

John H. | Expérience générale |
Évaluation :

Staff was great

David Z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lexor A. | Expérience générale |
Évaluation :

The employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.

Tracey P. | Expérience générale |
Évaluation :

The worker named Damien was very helpful and accommodating.

Johna F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Harold J. | Expérience générale |
Évaluation :

Great, I most definitely will use U-haul. again. Thank you.

Patricia B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Vanessa W. | Expérience générale |
Évaluation :

I’m so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!

Chad G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ellen H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

huy t. | Premières impressions |
Évaluation :

great serveice and friendly staff thanks

Christopher D. | Premières impressions |
Évaluation :

All is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem

Lori N. | Premières impressions |
Évaluation :

Move in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.

Dasha w. | Premières impressions |
Évaluation :

i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.

John H. | Premières impressions |
Évaluation :

could not be happier with the packers ave staff

Lakshay G. | Premières impressions |
Évaluation :

It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.

Benjamin H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marissa E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alice V. | Premières impressions |
Évaluation :

Honestly, best uhaul customer service I’ve had yet.

Kayleen W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lexor A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jane M. | Expérience générale |
Évaluation :

Facility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.

Sophie L. | Expérience générale |
Évaluation :

I made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I’ve already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don’t have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.

Olivia t. | Expérience générale |
Évaluation :

Excellent service and friendly staff

David D. | Expérience générale |
Évaluation :

Adam and his staff are very professional. A very positive environment. I appreciate it.

Don D. | Premières impressions |
Évaluation :

Pleasant and helpful staff. Thank you.

Mary W. | Expérience générale |
Évaluation :

Efficient friendly knowledgeable best describes My experience. Will come ahain

GARY H. | Expérience générale |
Évaluation :

The only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.

Bruce M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Damion T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DANIELA A. | Premières impressions |
Évaluation :

Thank you Damien for everything!!

Ana r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda W. | Premières impressions |
Évaluation :

I rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn’t allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn’t working there at Packers(leak) so I couldn’t even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I’m STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it’s difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can’t they just set up a code for me to access the garage bay? I asked about this and the guy working said I’d have to speak to the gentleman who left and I suggested we call him and he said he wouldn’t answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn’t know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.

Stephanie F. | Expérience générale |
Évaluation :

This facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Thanks!

Dan B. | Expérience générale |
Évaluation :

You guys were great!

Peter S. | Expérience générale |
Évaluation :

Highly recommend

Cambron J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Justin G. | Premières impressions |
Évaluation :

The staff was super helpful and everything was great!

albert s. | Expérience générale |
Évaluation :

Excellent service.

GARY H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brianna M. | Expérience générale |
Évaluation :

The two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.

Damion T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle S. | Expérience générale |
Évaluation :

Place was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.

Michelle B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CHERI H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua S. | Premières impressions |
Évaluation :

Very helpful an easy to work with!

Emmanuel O. | Expérience générale |
Évaluation :

This is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.

Md Abdul Kader S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter E. | Expérience générale |
Évaluation :

Your mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you

SUSAN P. | Premières impressions |
Évaluation :

Service was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.

Paige H. | Expérience générale |
Évaluation :

It was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here

sherry N. | Expérience générale |
Évaluation :

I've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!

Wendy S. | Expérience générale |
Évaluation :

We move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!

Anna G. | Expérience générale |
Évaluation :

Best storage facility experience I’ve had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.

Air Methods C. | Expérience générale |
Évaluation :

The facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.

Amanda K. | Expérience générale |
Évaluation :

A wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!

Henry S. | Expérience générale |
Évaluation :

11 out of 10!

Keshonna M. | Premières impressions |
Évaluation :

The man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !

Christopher H. | Expérience générale |
Évaluation :

My hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.

Henry S. | Premières impressions |
Évaluation :

Very helpful staff. Accommodations are perfect.

Mary W. | Expérience générale |
Évaluation :

Very helpful

BJ S. | Expérience générale |
Évaluation :

Fantastic staff Very friendly and thorough

Leigh W. | Premières impressions |
Évaluation :

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Pedro P. | Expérience générale |
Évaluation :

Awesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!

Jacquelyn A. | Premières impressions |
Évaluation :

Excellent service

Christina L. | Expérience générale |
Évaluation :

The staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.

lee k. | Expérience générale |
Évaluation :

Everything went well and we had a nice experience.

Ashley K. | Premières impressions |
Évaluation :

The associate was really friendly and very helpful!

MICHAEL K. | Expérience générale |
Évaluation :

The service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.

Jacquelyn A. | Expérience générale |
Évaluation :

Amazing service and access!

Diane E. | Expérience générale |
Évaluation :

Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.

Phil P. | Expérience générale |
Évaluation :

The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.

JEFFRY M. | Premières impressions |
Évaluation :

Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.

JAMIE P. | Expérience générale |
Évaluation :

Excellent service. Facility is spotless. Got a free months storage! Can’t best the deal.

Eliaser L. | Expérience générale |
Évaluation :

It would be perfect if it was closer to the university

Brett P. | Expérience générale |
Évaluation :

Uhaul is the best they know what they are doing for sure.

Tilak a. | Expérience générale |
Évaluation :

Good facility

Sigurdur W. | Expérience générale |
Évaluation :

Staff was very good.

Christopher B. | Expérience générale |
Évaluation :

Very clean and the staff and management were excellent

Marie M. | Expérience générale |
Évaluation :

I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.

Jennifer F. | Expérience générale |
Évaluation :

My comments here

Denise K. | Expérience générale |
Évaluation :

Nice and clean and very helpful employees

Alvin W. | Expérience générale |
Évaluation :

Excellent service and facilities.

Drew R. | Expérience générale |
Évaluation :

The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.

Karen L. | Expérience générale |
Évaluation :

All the associates we dealt with were friendly and extremely helpful!!

Drew R. | Premières impressions |
Évaluation :

Helpful staff and nice facilities

Marie M. | Premières impressions |
Évaluation :

Very friendly and helpful employees! The units are very clean .

Malcolm J. | Premières impressions |
Évaluation :

Greg was tremendous. The space is neat and clean and seems secure.

Santiago R. | Expérience générale |
Évaluation :

Nice facility

Marie M. | Premières impressions |
Évaluation :

Excellent service and value!

Eliaser L. | Premières impressions |
Évaluation :

Great customer service over the phone reservation. Nice security system and map layout

ELAINA M. | Expérience générale |
Évaluation :

A great option for storage here in town.

Eric L. | Expérience générale |
Évaluation :

N/a

Robert B. | Expérience générale |
Évaluation :

Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.

BRAD A. | Expérience générale |
Évaluation :

One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.

John P. | Expérience générale |
Évaluation :

Wonderful facility and less expensive than others in the area

Mike J. | Premières impressions |
Évaluation :

Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.

Julia L. | Premières impressions |
Évaluation :

Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.

Andrea N. | Premières impressions |
Évaluation :

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

scott d. | Premières impressions |
Évaluation :

Great group of people working here. Very helpful and fun to do business with.

Dayana K. | Premières impressions |
Évaluation :

You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.

Alexey B. | Expérience générale |
Évaluation :

Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.

blake e. | Expérience générale |
Évaluation :

Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.

blake e. | Premières impressions |
Évaluation :

The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy

Richard A. | Premières impressions |
Évaluation :

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Judith H. | Premières impressions |
Évaluation :

I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock

Jane M. | Premières impressions |
Évaluation :

Service rep was extremely helpful and nice. Very impressed. Thank you.

Michelle M. | Premières impressions |
Évaluation :

Great location, clean, and friendly workers.

Susan W. | Premières impressions |
Évaluation :

I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.

Xi C. | Expérience générale |
Évaluation :

the manager was really helpful, facilities are well maintained

saurabh b. | Expérience générale |
Évaluation :

The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.

Virginia G. | Premières impressions |
Évaluation :

Professional, efficient and friendly, completely awesome!!!!!

Anna G. | Premières impressions |
Évaluation :

Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.

Stephanie G. | Premières impressions |
Évaluation :

Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend

Alexander P. | Premières impressions |
Évaluation :

Easy and convenient.

JEFFREY N. | Premières impressions |
Évaluation :

The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!

Mark R. | Premières impressions |
Évaluation :

Great service. Staff really helpful

Peter /Penelope A. | Expérience générale |
Évaluation :

The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!

Anthony T. | Premières impressions |
Évaluation :

The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.

Kevin C. | Expérience générale |
Évaluation :

👍🏼

THOMAS H. | Expérience générale |
Évaluation :

Fast & Friendly

Craig M. | Premières impressions |
Évaluation :

Friendly and helpful staff

GAYLE J. | Expérience générale |
Évaluation :

Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.

Susan W. | Premières impressions |
Évaluation :

People were fast, friendly and efficient.

Rosalie H. | Premières impressions |
Évaluation :

I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.

Kenneth R. | Premières impressions |
Évaluation :

I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.

Todd F. | Premières impressions |
Évaluation :

Very nice staff, very clean and easy to find our Unit.

TIM H. | Premières impressions |
Évaluation :

I am very impressed with the customer service. Thank you!

Gina N. | Expérience générale |
Évaluation :

Excellent

STEVE M. | Expérience générale |
Évaluation :

Good job.

paulin g. | Expérience générale |
Évaluation :

A very clean and friendly environment.

Christopher B. | Premières impressions |
Évaluation :

Great staff

gail k. | Premières impressions |
Évaluation :

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

Peter /Penelope A. | Premières impressions |
Évaluation :

I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!

Pedro P. | Expérience générale |
Évaluation :

Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.

Abigale B. | Expérience générale |
Évaluation :

The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.

CARMEN C. | Premières impressions |
Évaluation :

female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.

mark e. | Premières impressions |
Évaluation :

very helpful staff , clean and safe facility

Hilary M. | Expérience générale |
Évaluation :

Thank you

Teresa R. | Expérience générale |
Évaluation :

Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)

Doudou N. | Expérience générale |
Évaluation :

Manager and the staff are really helpful

Teresa R. | Premières impressions |
Évaluation :

U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job

Tim G. | Réservation |
Évaluation :

I wish there was an easy way to cancel reservations through your website.

Diane E. | Premières impressions |
Évaluation :

Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.

Jonna D. | Premières impressions |
Évaluation :

I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!

allen h. | Réservation |
Évaluation :

We did not return to this Uhaul location, we returned to the one on Verona avenue.

HAOYU D. | Expérience générale |
Évaluation :

Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.

michael c. | Expérience générale |
Évaluation :

Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason

KATHLEEN F. | Expérience générale |
Évaluation :

The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.

Walter G. | Expérience générale |
Évaluation :

HAving 24 hour access would have kept me as a customer.

Terri d. | Expérience générale |
Évaluation :

The facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!

shelley y. | Expérience générale |
Évaluation :

Super customer service, if I run into this situation again, i will use there services again.

Lianna D. | Expérience générale |
Évaluation :

Friendly staff & clean areas - would recommend to friends and family.

Laura S. | Expérience générale |
Évaluation :

Britney was extremely friendly and helpful.

Renee M. | Réservation |
Évaluation :

Very friendly and went above and beyond to get us in the right size unit. Thanks!

dalton f. | Expérience générale |
Évaluation :

Amazing service, definekty will go back and recommend to friends

LORETTA S. | Expérience générale |
Évaluation :

Arrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!

Jason S. | Réservation |
Évaluation :

Great job

Jim J. | Réservation |
Évaluation :

I cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.

Susan L. | Expérience générale |
Évaluation :

This facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.

Lianna D. | Réservation |
Évaluation :

quick & easy to get storage unit. thankful for great customer service.

Nicholas V. | Expérience générale |
Évaluation :

I obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!

Mike C. | Expérience générale |
Évaluation :

The staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!

Shannon W. | Expérience générale |
Évaluation :

Outstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!

Paige H. | Réservation |
Évaluation :

All staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!

Drew R. | Expérience générale |
Évaluation :

Friendly staff and great equipment.

Eric L. | Réservation |
Évaluation :

In all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.

MICHELLE K. | Expérience générale |
Évaluation :

The manager was particularly helpful. I dealt mostly with her.

stephanie p. | Réservation |
Évaluation :

I was very pleased with my u-haul experience. It was less stressful than I anticipated.

Maurice T. | Réservation |
Évaluation :

Im very satisfied

Chris U. | Réservation |
Évaluation :

The general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!

Samantha D. | Expérience générale |
Évaluation :

Everything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !

Leah e. | Réservation |
Évaluation :

Horrible customer service. the woman who works there was especially rude.

Drew R. | Réservation |
Évaluation :

Little confusing to find the customer service office/front.

WALLACE S. | Expérience générale |
Évaluation :

Brittany did a great job getting us storage when we moved and couldn’t find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.

Non reviews have been submitted for this location.

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