Customer Reviews for U-Haul Moving & Storage of Warner Park

2 429 évaluations

2701 Packers Ave   Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

(608) 535-8419

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 535-8419

2701 Packers Ave
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken A. 
Évaluation :
2

Facility was clean and convenient. However, communication was TERRIBLE. Tried to contact multiple times via email and call back requests and no one ever got back to us. As a result, we were charged a late fee and an extra month rent. I expect the second month to be credited back. Please respond and advise when this will happen.

steve d.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne L. 
Évaluation :
1

I did not receive my dolly but was charged for it. I had no in person help. I have continuously got the run around! I am not happy with the customer service I received and would not recommend this company to anyone. I was charged a $50 damage fee for no reason. I was treated bad at drop off even after I filled the tank up to Full when I dropped the truck off. I followed all the rules and still didn't revive my deposit.

Aaliyah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
2

Service was extremely slow. It took an hour to check in even though there were no other customers in front of me. The guys at the front desk had no idea what they were doing.

Ryan M. 
Évaluation :
5

excellent service

Arthur R. 
Évaluation :
5

Everything was great. No recommendations for change from us!

Janet K. 
Évaluation :
3

Online setup for your equipment needs to be clearer on what location is being rented from. Auto settings on coverage should not be implemented. Still happy with my experience overall.

adam R. 
Évaluation :
2

Friendly staff, but the truck was dirty, very sticky steering wheel, looked like soda was spilt on it, balding tires and windshield wipers didn't work, was almost on empty. Trucks not well maintained at all.

Casey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

Only rented for. less than a month while transitioning new a new apt.

Pamela K H.  |  Expérience générale 
Évaluation :
5

The manager is an experienced guy. Very professional and community loving. Other staffs as well are very supportive and willing to help. I so appreciate your business in this community. Merci 

EMMANUEL O.  |  Expérience générale 
Évaluation :
3

Staff was accommodating when the truck we were supposed to have assigned to us had an ‘oil change required' light turn on when we started it. They gave us a different truck and everything went smoothly with using the truck as well as the return process.

Maxwell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F.  |  Expérience générale 
Évaluation :
2

DO NOT RENT FROM THE WARNER PARK FACILITY! WE CANCELED OUR CONTRACT A MONTH AGO AND RECEIVED AN EMAIL STATING IT WAS PENDING APPROVAL FROM THE MANAGER. WE ARE NOW RECEIVING EMAILS AND BILLS AND BEING CHARGED FOR A UNIT THAT WAS CANCELED! THEY DO NOT ANSWER THE PHONES AT THE FACILITY AND DO NOT RESPOND TO EMAILS. WE WILL NEVER USE UHAUL EVER AGAIN!!! TERRIBLE TERRIBLE SERVICE!!!!!

Julie T.  |  Premières impressions 
Évaluation :
4

Some motion activated Fluorescent ceiling lights don't come on, it's a bit dark. Other than this, no issues.

Christine O.  |  Premières impressions 
Évaluation :
5

Did a great job, clean vehicle, fast pickup process.

James B. 
Évaluation :
5

Great quick and friendly service.

HEIDI V. 
Évaluation :
5

All is good.

Gerald S. 
Évaluation :
5

Very efficient and courteous

Stephen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo M. 
Évaluation :
2

Aucun

Vera P. 
Évaluation :
5

Nothing great workers. Amazing customer service. Thanks

Robert G. 
Évaluation :
5

Fast, profession service. Great equipment. As good as it could get.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie B.  |  Expérience générale 
Évaluation :
3

Better check of equipment to ensure in good repair...once we got truck, realized there was patched area on roof that was not visiible without climbing up ladder to see, caused you to be able to see daylight inside cargo area of truck. Also air conditioning was not reliable - cut in and out during trip,

Jo H. 
Évaluation :
5

Everything was great.Moving was simple due to simple ramp and easy to drive.I will be back.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqeuline O. 
Évaluation :
5

Omar and his team were amazing. Helping us with our storage unit and truck rental, Every thing went smoothly! I would Highly recommend this U haul Location. Thanks again Omar!

Julia Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
3

The storage facility was great, but it was just way too expensive. Uhaul would benefit and keep its positive reputation if it kept its prices lower. Make a whole marketing campaign out of it-"Celebrating years of dedicated moving services with even better prices," etc etc. I've always used Uhaul, but the storage situation was reeeaaalllyy overpriced.

RAE ANNE S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
1

Quinton discriminated against me. He made us load the UBoxes outside and he would not rent a truck to me.

Valerie F. 
Évaluation :
5

Fast customer service good help and everyone was polite

Orlandis H. 
Évaluation :
5

I already recommended you to others. Price is a little high Please verify that my auto payment has been stopped

July R.  |  Expérience générale 
Évaluation :
2

I waited at the service center for 20 minutes to get my trailer, there was only one other customer there. When I went to drop the trailer off , after hours, the geofencing wasn't working, which meant I needed to email service.

Jason S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Orlandis H. 
Évaluation :
4

The manager and the other worker who waited on me Saturday 9-3-22 were very helpful, professional and courteous. And the same with a different guy that worked with me the next day on 9-4-22. You are running a good operation over there on Packer Ave.

Dwayne D. 
Évaluation :
4

I was left waiting for over 20 minutes because the manager had not arrived yet to work and it was after 8:30 and the facility opened at 7. The young man there was finally able to get me a truck. I was not happy with the fact management did not feel the importance of coming to work on time, and leaving the facility in the hands of a newer employee.

Sarah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

I think I will enjoy working with u-haul they totally agree with the hours of business of my hours of the day Thanks U-haul

patricia c.  |  Premières impressions 
Évaluation :
3

Received wrong trailer at first. Had to go back and get the right one. Was charged more than the web page states.

Robert M. 
Évaluation :
4

Clearer signage for rental truck office and clearer signage for where to park when returning truck.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Drive-through area of storage facility needs to be inspected more often and cleared of sharp objects left by other patrons: broken plastic shards, metal bolts, nuts, washers, nails. My ID # does not open restroom at loading dock. I interacted with six staff people over many visits and all give excellent customer service experience: friendly, knowledgeable, attentive. Appreciate. Will rent here again and recommend to others.

Tamara E.  |  Expérience générale 
Évaluation :
3

Staff were not very warm, I was unsure of what to do, but we got it done. Longer wait times, cost us a bunch of travel time. Had to search around a few times to get help to complete my hook up.

Emily N. 
Évaluation :
1

I asked to have a ball hitch put on the truck one of the guys came out there and just threw it in the back of the truck the other guy The other guy looks like he's always under the influence but he does his job good

ORLANDIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tab B. 
Évaluation :
5

Great service! Keep up the good work!

Ambar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana H. 
Évaluation :
2

A guy kept going into my unit in between loads trying to steal my speaker went through my backpack so have to lock to walk a few feet.. also I was on hold for 30 minutes trying to figure out why me recite doesn't match my bank withdrawal hold so long I hung up.

Alesha B.  |  Online Move In 
Évaluation :
5

Great experience overall. Not a single issue to discuss from pickup to drop off. Employees were friendly and knowledgeable.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M.  |  Expérience générale 
Évaluation :
5

We put more gas in it then we should have and wood like some of my money back on it. It was supposed to be 3/4 not full and we put on full not by choice my husband did and didn't know what to do.

Mildred J. 
Évaluation :
5

All good.

Tom S. 
Évaluation :
4

Online processes were very good. Site was lightly staffed and truck / trailer lot was disorganized and difficult to maneuver within.

Ben S. 
Évaluation :
4

You can to hire more employees to attend that location.

Josefa C. 
Évaluation :
5

You guys were great!!

Karl W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ORLANDIS H. 
Évaluation :
4

The rental vehicle was great and customer service was fine, but the parking lot was really disorganized with trucks parked everywhere, to the point that it was challenging to drive the rental out of the lot.

Adeline S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky s.  |  Expérience générale 
Évaluation :
5

Staff at the Packers Ave site were great. My frustration is that I selected the W. Washington site for pick-up and was never told we had to go across town to Packers. Staff at W. Wash. said someone tried to call me, but there was no evidence of a call on my mobile.

Edward B. 
Évaluation :
2

The location sucked but it was corporate's fault. It was clear that you left your space understaffed and overworked. The poor employees were so stretched thin, and the line kept growing and growing. They were doing the best that they could and it was hard to watch.

Michael O. 
Évaluation :
5

The app for android sometimes does not work well for returning the truck back bit other than that went well

Hector M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcela A. 
Évaluation :
5

Less complicated office location. Better signage maybe.

Gregg W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelsey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamil W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESE D. 
Évaluation :
5

I want to underscore the helpfulness of the staff: Joel (forklift loader for boxes, and helped in the loading area), and the 2 men who worked at the service desk. Also the manager at the Atlas facility. All were helpful!, human!, understanding!, patient!, answered so many questions!, made sure we understood everything!, and were great problem solvers!. It made all the difference in the world to have great people on the service end. U-Haul should pay their people more, and give them better benefits. The damn CEO gets more vacation, better benefits, a gigantic higher salary, and doesn't work 6 days a week like they do. Cut his salary down and pay the people who actually do the work.

Arthur R. 
Évaluation :
1

Looks like all Uhaul employees are drunk.

Abdullah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keizan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH M.  |  Expérience générale 
Évaluation :
5

I've used UHaul across the country. This is definitely one of the best! Staff is professional and courteous, and management went out of its way more than once to help me. Rates reasonable compared to competition. Felt very safe going into facility at all hours. Easy to access. I highly recommend this facility!

Julia B.  |  Expérience générale 
Évaluation :
2

Ceiling is falling apart. Bathrooms are locked or not maintained. Garage doors have been open for a month.

Ben W.  |  Expérience générale 
Évaluation :
2

Maintain and keep your bathrooms open.

Ben W. 
Évaluation :
5

Your staff is very attentive and polite, I am very happy to have rented with you and the service I received, I recommend it 100 %

CAROLINA G. 
Évaluation :
5

Nice

Mana A. 
Évaluation :
4

The facility is clean. The only move-in issue is that the free lock was not waiting in the unit as expected. However, a staff person stepped in and took care of the problem for me - even went to get a new lock and bring it back to me vs me having to leave the building and walk over to the office.

Amy K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
5

Great experience overall. The people are all great and the facility is fabulous.

PAUL M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
5

Good service

Fabian A. 
Évaluation :
5

Staff were professional, friendly & efficient.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tad K. 
Évaluation :
5

Counter helper who checked me in was friendly and knowledgeable. Really appreciate the staff at this Warner park location and they are the reason why I recommend uhaul to other people

Sally J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca T. 
Évaluation :
1

Original drop off was UW campus. Upon arrival they said they had no room for the 10' truck. They said I would need to drive the truck to packer Ave location 5 miles away. This was not convenient and cost me time and an Uber fare to get back to the UW campus. Please correct your process!

Steven G. 
Évaluation :
5

I reserved the trailer at a specific location and then ended up having to drive an hour in a completely different direction to pick up the trailer. Please get better at handling trailer availability so that reservations are actually reserved at the location they were made at. It's ridiculous to expect a customer to drive so far out of their way when the reservation was made a couple of weeks in advance. I'm hoping this gets through to the appropriate team that manages the reservation system since this comment box seems more targeted toward the location than the website. It also would have been nice to at least receive more than a days' warning about where we would pick up the trailer in the case when it will not be at the location it was reserved at.

Kyle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

I've been to many U-Haul facilities around the nation. On a scale of 1 to 10, I give this facility a 10! Very professional and helpful staff that has gone out of its way more than once to support my moves and storage needs. Je les recommande fortement!

Julia B. 
Évaluation :
3

I called back to UHaul & was assured there would be the storage I signed up for. Arrived at uhaul at 730am, storage unit was not available so I was charged more for the larger size. I was given a discount, but I should not have been told my unit size was guaranteed. The problem was at the call in, not the facility. Facility staff were helpful & apologetic. Uhaul should refund the difference!

Diana M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
2

To expensive.

Carlos F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jayce H. 
Évaluation :
1

I was overcharged and no one has fixed it

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
4

I was given a trailer that had a wheel with completely shot wheel bearings. I didn't know until another driver told me one of my wheels was wobbling. When I rented the trailer, the staff had indications there might be a maintenance issue, but couldn't figure it out, so declared the trailer fine. When I returned it, I begged them not to rent it again until it was fixed. I'm not convinced it will be fixed.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
3

The Madison staff was fine. My experience with u-haul in general has not been great. I wouldn't recommend u-haul to others who are moving cross-country.

Lindsey M. 
Évaluation :
5

Confirm reservation time and place the night before.

Patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bevin M. 
Évaluation :
5

The guys at the Packers Ave location are great. Always a pleasure to rent from them.

ROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine W.  |  Premières impressions 
Évaluation :
5

Muy buen servicio. El gerente fue de mucha ayuda.

Eliezer C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
3

Could not move out on billing day , but,next day. Talked to manager in advance and he said he would " take care of me " and refund the extra month . Been waiting over a month for the refund he promised ( said the credit should show up in about 5 business days ) .

Jeff D.  |  Expérience générale 
Évaluation :
5

Excellent and Seamless Service

Kyle M.  |  Premières impressions 
Évaluation :
5

Very helpful employees that kept the stress low during a stressful time. Keep up the good work!

Shane S.  |  Premières impressions 
Évaluation :
5

great service

NICOLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merton W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Caleb B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZAN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B.  |  Expérience générale 
Évaluation :
5

Friendly staff. Convenient and easy to load and unload at the storage ramp. Would recommend to anyone needing storage!

Mark G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Durwood K.  |  Expérience générale 
Évaluation :
1

I would have done 5 stars but you didn't honor my first month free storage that I signed up for. I still have not heard anything back from you on this matter

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rima S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamar J.  |  Premières impressions 
Évaluation :
5

Awesome I am going rent it again

HARSHA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K.  |  Premières impressions 
Évaluation :
2

I was told by a gentleman on the phone that my lock would be in my unit once it was available but there was not, my attempts to reach an employee were unsuccessful at the intercoms placed around the building as well as when calling as there is not a direct number for the store, and there is no way to get to the front office without leaving the storage area, going outside and then back inside. It was all very inconvenient

Mikhaylia F.  |  Online Move In 
Évaluation :
1

Last month January 14 2022 when I wanted pay the I had cash but there was nobody in office for two hours Secondly i cannot put good lock in new york I put heavy lock the price is too high i paid mini storage in New York I paid less a month tax included if the price was less I would have it for more time

Sardar D.  |  Expérience générale 
Évaluation :
4

Problems with opening the main door/gate. Complicated process with two code boxes.

Tony H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tranace R.  |  Premières impressions 
Évaluation :
4

Feel the cost per space is too high.

Joy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE J.  |  Premières impressions 
Évaluation :
5

Really impressed with the facility and especially the staff..

Curtis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrennia S.  |  Premières impressions 
Évaluation :
5

Staff were pleasant and helpful.

Dale H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
3

The automated receipt stopped working, and I had to visit the office every month to get a receipt.

Craig B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie W.  |  Expérience générale 
Évaluation :
5

Great facility love that I can park indoors especially during bad weather

Amber M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENZO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Julie M.  |  Expérience générale 
Évaluation :
2

Every time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else

TRACY W.  |  Expérience générale 
Évaluation :
4

The storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?

John G.  |  Expérience générale 
Évaluation :
4

-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.

Beverly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kewon t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon I.  |  Expérience générale 
Évaluation :
4

The office is in a stupid spot but other than that it’s fine.

randy a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B.  |  Premières impressions 
Évaluation :
5

We rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.

Scott D.  |  Expérience générale 
Évaluation :
5

I was very impressed with the service and the facilities. I couldn't be happier.

DANIEL P.  |  Premières impressions 
Évaluation :
5

I've used u- haul many times & never had a bad experience.

MARY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZAN E.  |  Premières impressions 
Évaluation :
4

Everything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.

Jocelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
1

i continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days

Lawrence D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

malcolm j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie W.  |  Premières impressions 
Évaluation :
5

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

MEGANN H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garth P.  |  Expérience générale 
Évaluation :
5

The Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.

Christine C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B.  |  Expérience générale 
Évaluation :
1

The process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn't recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It's indoors after all!

Annaliee G.  |  Expérience générale 
Évaluation :
1

Move out process was horrible. Took over a week and I was charged rent/late fee in the meantime.

ALEXANDER H.  |  Expérience générale 
Évaluation :
5

Talya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.

Donota F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K.  |  Expérience générale 
Évaluation :
5

Because I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️

Margie W.  |  Expérience générale 
Évaluation :
5

Outstanding facility. Well done.

Ricardo U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S.  |  Premières impressions 
Évaluation :
5

Omar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.

David k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N.  |  Expérience générale 
Évaluation :
5

The staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!

ADRIENNE RUTH V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

grant s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan s.  |  Expérience générale 
Évaluation :
1

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Daniel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHA M.  |  Premières impressions 
Évaluation :
3

Since I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.

Mark M.  |  Expérience générale 
Évaluation :
5

Excellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!

steven h.  |  Expérience générale 
Évaluation :
5

I always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.

Ellen C.  |  Expérience générale 
Évaluation :
4

I loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.

LISA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE RUTH V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheree r.  |  Expérience générale 
Évaluation :
5

I wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artur O.  |  Premières impressions 
Évaluation :
3

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Wally S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H.  |  Expérience générale 
Évaluation :
4

Staff were very helpful and storage was easy access and secured.

TENZIN Y.  |  Expérience générale 
Évaluation :
5

The staff are always upbeat, friendly and extremely helpful. Merci.

LESLI T.  |  Expérience générale 
Évaluation :
5