Évaluations des clients U-Haul Moving & Storage of Warren

the car dolly ratchet did not work, both straps were undone when i checked it upon arrival, i checked after 50 miles and it was ok after 70 more miles they unraveled, also no mask were worn, while i was there the first time and the second time, only two people were using it, no hand sanitizer available,

Put my check in the mailbox with the wrong address

Very helpful assisted & understood our needs quickly

Get rid of the Closing part of the contact on the internet. Cancel the after hrs service fee when they have a drop box for customers for that convenience.

I didn't know that I would be charged $10 a day for the dolly for my last rental. I wish I was informed of that cause I would have taken it back I only needed it for one day it cost me 50 extra dollars to not use it.

I ordered the trailer from a location by me had to pick it up from some where else then the place I was told to go to was not the location the trailer was at had to go to another location every time we rent from uhaul we just know there s going to be something thats wrong

The manager David is a nice person and very hot helpful to us customer and the staff there is very helpful to the customer as well nice and polite

Staff was very informative and friendly on pick up and returning.

The guy at this location was helpful and i got my rental in min. My overall experience with uhaul this time was HORRIBLE!!!!!!

just had a difficult time scanning from phone when returning van after hours

Amount of gas in vehicle should be checked with both attendant and customer present. I ended up paying about $20 more than what I was responsible for due to the amount of gas in vehicle differed from the amount attendant had marked on gas chart. I didn't know i needed to check and double check plus take a picture. Sometimes you just want to trust.

The tie hooks in the corners of the trailer were not usable. It was hard to strap items

It was good I have no complaints

Every time I have came to the facility it was very clean and professional !! I have a storage unit. So I come every month !

Nothing because you guys were awesome so keep up the good work

There was a ratchet strap and a tension rod left in the back. I had assumed this was apart of the rental but the lady at the second location told me this was incorrect. When approaching the desk one of the ladies was texting on her phone and needed to be alerted of our approach by another associate. The lady with the phone was sitting down and very apathetic where as the other

Every thing was great

Both Ladies In The Store Were Very Nice & Helpful

The people at uhaul are so nice and will try and help you anyway they can.I couldn't get my door up one lady came and tried to help me lift it up she had to go help a customer but told me if I couldn't get it up she would come back and help .

Store manager was super helpful, courteous, and knowledgeable. I had no issues.

Great customer service! Very nice and friendly young man took care of us!

Nice Customer service.

Thanks you for your help.

Original St Clair shores location did not have my 17 foot truck reserved by me on Friday for a Sunday pick up. Had to drive over to the grosbeck location to pick up a 20 ft truck.

Ember was a pleasure to work with and I feel she went above and beyond to assist me with all my needs and should greatly be acknowledged for showing such great customer service

It seemed as the transmission would not shift when I took it to 70 mph. Maybe that's why it Only got about 6-7 mikes to a gallon. I was very disappointed in the amount of gas it consumed for a very light load

I believe her name was Tamara and she had an associate with her that day. Clearly the software and computer systems were being extremely difficult to deal with. Those two ladies were truly the MVP of my experience, very helpful to us customers, they helped and reassured they were doing the best they could. 5stars for those two

Thanks you for everything.

Fellas were amazing!!! Best service around

Hiring more people too help on the inside . Asap

More staff.

Dave the manager or owner as his tag says was very rude no customer service experience would not hear what I had to say after renting the truck that I had to somebody else without first let me return it and then said it was my fault smirked laughed at me like I was a child really bad experience with this U-Haul facility

I asked for a utility dolly but was giving a regular dolly . This made my moving uneasy. I'm disappointed. And I want my money back.

Only issue I had was the gas gauge in the van. When I went to replace the gas , the gauge didn't move and I ended up putting in twice as much gas as I used. Got it with a quarter tank and returned it with a little over a half.

First I will say the uhaul check in app is garbage. I had to do numerous times and then still had to do it in the store negating any time savings. But mostly I want to say that dealing with Thomas Wilder , when I checked in my last rental was the most pleasant experience I have ever had with uhaul. Very courteous, professional and would be the epitome of what customer service should be. He will be the reason why I would rent from uhaul again.

Ms. Tamarra was very compassionate, concerned, and caring. She was helpful from beginning to end. She also needs some help with servicing the customers.

Thank you

Keep trucking 😍

Had this unit for at least 4 years and not one problem, Very nice

I was 20min late due to an accident (I was stuck in traffic) and they doubled their fees as if I was renting the truck for another six hours. ‘If late, additional fee may be added' (according to the contract, but to not say we're charging you as if you doubled your time... that's not in good character. But business is business, right?

Let them know about the hidden 20.00 drop off fee that I was charged without my knowledge. Was not told if I drop off after hours, which they knew I was doing, that I had to go on an app and check out. Had NO knowledge of this.

Staff was very professional

Pricey on the miles compared to enterprise

One of the employees had shortness of breath and was coughing everywhere and he was the one supplying equipment to everyone with no mask on and none of the other employees had on masks this place needs to be shut down

Everything and everyone did well.....i will be back.....

I had to pay extra because my truck i reserved was not available at the location i requested. So the trip cost me double what it should have & not a single person at U-Haul seemed to think that was an issue. It made my move extremely frustrating & take longer than it needed to.

I was over charged for my trip I only went 34 miles but was charged for 134. Will not recommend to anyone, will be disputing charge. Sales person stated I would receive a call back no one called me. Young lady acted as if she didn't care about my issue. Will be going to store to talk to management.

Thanks again! I always helped promptly and courteously!

Very pleased with this experience....I rented a ramp trailer for 2 days...My reservation was for Saturday morning the 17th of this month at 9am....got there promptly at 9am, at 9:15, I was hooked up and on the road....Returned the trailer the following afternoon, I backed the trailer in, went inside and informed the attendant I was returning the rental. I was back on the road in 5 minutes....Outstanding service...will definitely use this location again Jim

The team was very helpful with everything

Nothing. The lady that helped me was excellent.

The driver side mirror was a bit loose and would shift while we were going down the road.

Have workers that know what they are doing I mean who wears sunglasses inside while talking to Customers Your workers do! My truck wasn't even full when I got it very bad experience

I had reservations for a 20 foot truck at seven Mile and Van Dyke. When I got there at my schedule time I was told they had no trucks available. She then looked in the computer and scheduled me for a 17 foot truck at the nine Mile and Groesbeck location. When I got to nine Mile and Groesbeck I was told that the lady that scheduled me for the 17 footer had actually canceled somebody else's order and put me in their place so the nine in Groesbeck location had to switch me to a 15 footer which is all they had left available.

I do not have the woman's name that helped me unfortunately, but she was great and answered all my questions thuroughly.

Thank you guys for everything.I enjoyed my time with you all , you’ll be the first place I’ll use if I ever need storage again.

Great facility and staff were outstanding - thanks for making a painful (moving) experience brighter!

Y’all charged my card the NEXT DAY after I retired the truck in for a extra day saying that I just returned it today this morning at 6:53 am and that’s not true and now my bank account is overdraft because you charged me for something I never should have been charged for and I’m very unhappy

I reserved online for the free first month, got in store an paid for my first month, didn’t realize it until later in the day

My things got ruined and molded from get wet. From the way the facility was built and will be filing a claim

great service all around

The staff were helpful and friendly!!

Great customer service! I appreciate that they were open and they were very polite and attentive!

Love the price & the location it’s a very nice place I would tell everyone to go their

Friendly service

Extremely clean...friendly people...treated like family

Though the staff was nice I am totally disappointed with the services I received. I was also over charged for truck rental and inconvenienced with not receiving my funds back after a turnaround trip

I was gave the run around and paid more then I was told

Great price for the storage unit I had I had a great experiance and hope.to see you guys the next time I move 👍

They were very helpful friendly

I couldn’t believe that my storage room destroyed sofas had mold on it I would never ever use them again. Even though I had Insurance i’m highly disappointed, I’m still not satisfied I paid more

I had exceptional customer service. Greatly appreciated!

I would like to thank David Miller who goes out his way everytime I came 2this location. He’s very respectful, humble, kind , he’s truly a gentleman. He deserves more then 5⭐️s Thank You Yvonne P

Good job. Thanks David

Your employees that morning were outstanding, I was very pleased and thankful for them!

Great place

Horrible staff

Friendly staff

I really appreciate uhaul. But I do find it unfair that when moving out cost is not adjusted to prorate days not used. When moving out before month out.

Thank you

David Miller provided excellent service in getting me set up.

Need more lighting at night, and too bad no lights inside unit

Nice and easy move thanks

Only issues were that ur fees kept raising for long term rental,or should be the lowering for long term customers!

Sometimes the entrance gate was stuck in the open position. Only reason I would say it was not secure.