Customer Reviews for U-Haul Moving & Storage of Warren

1 166 évaluations

24100 Groesbeck Hwy   Warren, MI 48089

(586) 776-8899

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(586) 776-8899

24100 Groesbeck Hwy
Warren, MI 48089

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

They were great!!

Quannize T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMJAD KAMIL G. 
Évaluation :
3

When returning the vehicle, there was no outside to check the return . And when the attendant inside was informed she instantly became irritated and said there was . She went out and outside she discovered there WAS NOT an attendant, no “ I'm sorry “ nothing . Very poor customer service when returning the vehicle

Teal W. 
Évaluation :
1

Your employees don't know the difference between 7/8 and 3/4 tank of gas and you charged me extra money for it after I filled it back up to the level I was TOLD to fill it up to. It's my fault your employees can't count. I will never rent a uhaul again or recommend them to anyone. I will in courage others to use any other company whenever possible. I hope it was worth the $20 because I wasn't done moving and I was planning to rent a van again. That costs more than the $20 extra you stole from me so congrats on your lost income.

Chad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEAGAN MICHELLE A. 
Évaluation :
1

I was charged 100 which is right but my visa says and my bank i was charged 120 why why ...i work why fraud

BOBBY RAY E. 
Évaluation :
5

I really enjoyed how the person took care of us when picking up the truck and the way the other person when I dropped the truck off over all excellent

EUGENIA MARIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LASHAWNDA ALICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW DAMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYNEAL MARIKA-SH C. 
Évaluation :
4

Overall it was a good customer service experience. The truck was clean, but it stalled several tiles while we were in transit. Also seems the transmission had some issues. The customer service rep who took our return was wonderful. Very pleasant and helpful. I just felt bad that she was by herself in the store at night. I was concerned about that. Having a female by herself there at night is something I don't agree with. I own a business and if it ever came up that a female employee would be alone at night, I would personally stay to close with her for her safety.

JOSHUA JACOB D. 
Évaluation :
1

Firstly: my problem isn't with this location specifically, it's with uhaul as a company. Secondly:The truck was clean but there was a weird smell. The actual problem was that I was lied to by 3 different customer service representatives about my rental and my per mile rate. I am a business owner that spends at least $7 000 a year with uhaul, so I trusted their word on this. When I'm called back a day later after an employee returned the truck, they told me there was no notes in the system about them fixing my rate. Which is the equivalent of saying "sir I don't see that in the notes, so it never happened". I requested the recordings and a manager and was told that they'll put in a request for me but it will take about 3days for a call back. We drive about 600miles with the rental and Uhaul is charging me 3times what I was supposed to pay. It's not even about the money so much as it's about the fact that I was lied too and now I'm being painted as though I'm lying and my case is not important.

khari S. 
Évaluation :
4

returning vehicle is very difficult when facility is closed

MICHAEL JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina G. 
Évaluation :
5

Have more staff on hand. Only one employee was there at drop off

Daniel R. 
Évaluation :
3

I checked myself in so I really don't have much to go on.

Gina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
1

Make sure the mileage on the car works right. The last 2 numbers before I turned the car off were 11 then I get back in drive a mile turn it back off and when I got back in the last 2 numbers were 20. I did not go 9 miles I went 1 maybe 1,5miles. It's not right that you charge for more mileage then is actually used. On top of that the van was filthy had trash in it and was not wiped down. I will not be returning to this location nor will I recommend it to anyone.

KAYLA MARIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
1

The trail I rented had a bad wheel bearing that was screaming then whole time I used it .

TYLER ADDISON A. 
Évaluation :
5

Tam was wonderful her customer service skills are a 1 and she is so very patient she's on time all the time available to help I couldn't be more greatful to have such a wonderful woman behind the counter she accomadated me being there almost right at closing time she was just great never lost her cool nothing and I respect that

Jessica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN ASHLEY M. 
Évaluation :
5

Very friendly staff, even with me coming in 20-30mins before closing.

Lorane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRY JACOB S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANELLE K J. 
Évaluation :
5

The service was excellent and they went out of their way to help being that I'm disabled.

Equania N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA LYNN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVON S.  |  Expérience générale 
Évaluation :
4

You guys did great, thank you!

ROMAN SAGE T. 
Évaluation :
5

Great place

PAUL EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
1

The customer service representatives at this location we're not friendly. It took over 10 minutes to acknowledge the customers after seeing two of us in the building. I wasn't able to get her name because she was so very rude instead of responding I got out of there as soon as possible to avoid altercation. Not sure if she was just having a bad day but she needs to learn to control her emotions at work better. Other than that equipment was well maintained.

BREON LORENZO L. 
Évaluation :
4

You're doing great. Everything was ready when I arrived to pickup equipment. Thank you for having employees that delivers great customer service.

Beatrice L. 
Évaluation :
3

Upon returning the truck, the cashier was so rude. She acted as though she was annoyed that I came in. When I walked in, she just looked at me. I greeted her because it was evident that she wasn't going to greet me. After she finished sweeping, she walked up to me and instead of asking for what she needed from me for the return, she just put her hand out (wanting the keys to the truck) I handed her the keys and the paperwork. She said “No just the keys and walked out the door” she didn't say “Give me a second” “Wait here” “Stand at my register” just nothing! When she walked back in, she still said nothing. She walked to the register to complete my transaction. She was so rude and unprofessional…I will never patronize this location ever again and I will make sure my family and friends won't either! She needs to attend a customer service course! Unbelievable

SHAUNA LATRICE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD NADEEMA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley H. 
Évaluation :
5

Very pleasant

Regina D.  |  Expérience générale 
Évaluation :
5

Didn't know I was being charged different then the 345 dollars.

Paul joseph S. 
Évaluation :
2

have equipment that I requested for truck rental available as requested - no dolly available to rent bit charged for it initially slow process to get truck picked up & returned - not efficient man power - only 1 person worling in AM & Afternoon approx 2 :30

Robin R. 
Évaluation :
5

No improvements necessary. Too notch location. One of my favorites.

Karen G. 
Évaluation :
5

Very nice and polite and courteous.

PAUL EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN ARNOLD J. 
Évaluation :
5

I glad uhaul let me rent these many years, Love all the Uhaul Staff never, mean always courteous. Thanks all employees. Happy Holidays to come.珞珞珞

MONICA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldridge T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia J. 
Évaluation :
5

Overall, I've never had a bad experience with UHAUL. However, it should be noted your online return website isn't working correctly. Everything is fine until I got to the part where it prompts you to scan the barcode. It doesn't specify "what" barcode. The only barcode I had around was the one on my order detail that UHAUL gives you. Once I scan it, it'll say that it scanned it but it will stay on that page. Nothing loads and nothing says it was correct or not. I ultimately found my way to a part of your website where it just instructed me to drop the key and paper into the drop box. Ultimately it wasn't that big of a deal, but it certainly was a waste of time to try and return the equipment.

Kyle A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHARITA MARTIN L. 
Évaluation :
3

When we dropped off the vehicle after hours on a Sunday, we were unable to complete the process on the app successfully. There was an error message that did not recognize either me or my wife as users. This caused considerable time and aggrivation! We do not know if this was caused by negilgence on the front end or a computer glitch.

John B. 
Évaluation :
5

Keep up the good work 👏

ANTHONY LAMAR W. 
Évaluation :
5

The staff at this location the employees were great to deal with.

CHARLES JOSEPH S. 
Évaluation :
5

Merci

Jimmie B. 
Évaluation :
5

Merci

Jimmie B. 
Évaluation :
3

The milage on the truck was higher than what it was supposed to be. The gas chart had me buy more gas than I needed to.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

The staff are very friendly and helpful. They seem to enjoy their jobs. Extra Kudos to Jackie, very pleasant and cheerful young lady.

EDUARDO JR M.  |  Premières impressions 
Évaluation :
1

I waited in line for almost an hour and the women at the desk was very unmotivated to assist. Returning the truck was completly frustrating. My phone did not have data so doing the online return took over 45 minutes which made it past my rental time so i was charged double.

RYAN DANIEL S. 
Évaluation :
5

I didn't catch her name but the representative in the store was very friendly and made the process easy.

RICARDO CANEDO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY SUZANNE T. 
Évaluation :
5

The employees are not very enthusiastic or welcoming or acknowledging people that are waiting.

KAREN ANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
3

Truck was real bumpy

JESSICA LATRICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawna B.  |  Expérience générale 
Évaluation :
5

Tamara was the most professional and helpful employee I think I've ever encountered. Her demeanor was extremely pleasant, and it was a pleasure working with her. You may want to keep an eye on her for professional development.

Charles W. 
Évaluation :
1

The truck was not there!

DARRELL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN ARNOLD J. 
Évaluation :
5

The manager was very accommodating and friendly.

Natasha G. 
Évaluation :
5

It's been 5 years having you guys as my storage belongings going to miss you guys tty the people was really helpful down to customer service if I ever had to come back you guys will be the one..

ANTOINETTE Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN YALE R. 
Évaluation :
5

Extremely courteous and professional, even during the heavy rain, hooking and unhooking there trailer

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefany W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C.  |  Expérience générale 
Évaluation :
3

One thing they don't tell you is that even if you reserve a truck for 24 hours you have 1 hour to pick it up. I had to find another location that had a truck to only be misinformed the trucks location. I drove 4 cities away when they didn't even have the truck. I was then told it was at the location I had just left. Nothing but a wild goose chase and not one employee, customer representative or manager apologized for the inconvenience. They wasted 7 hours of my time making promises they "CAN'T" keep. The recording says they record the phone calls to ensure they keep their promises.... Save your money and just rent from Budget or Home Depot. Oh and I'm waiting for a phone call from a district manager within the next 24 hours... let's see if that happens!

STEPHEN J. 
Évaluation :
5

Every single person I had contact with was kind, patient, knowledgeable and polite.... Not to just me, but the customers before and after me. The service was EXCELLENT!!! I joked around with them and they joked with me. Like they knew me forever! Thanks for such an amazing encounter!!!

Kerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alphonso R.  |  Premières impressions 
Évaluation :
4

none at this time.

Charles S. 
Évaluation :
5

Continue what you are doing. Your employees have excellent customer service skills.

Sylvia S. 
Évaluation :
2

I picked up the truck rental and it reeked of Marijuana. I picked it up at 1:15 and when I got the truck home I opened the doors and left them open to air out. At about 6:00 pm,, I loaded the back of the truck and drove it but it still reeked of marijuana. The whole time I had it the truck stunk like marijuana, shouldn't this be part of the cleaning that the person who rented the truck, before. I asked to be compensated and the young lady said I had to call the gm the next day. It was explained to me that people rent the truck to move their Marijuana plants and cuttings in these uhaul trucks and the other people just have to put up with it because uhaul has tried everything to get the smell out but nothing works.

BAMBI LYNNE H. 
Évaluation :
5

Yes keep the transporter haulers because some cars cannot be on the two wheel dolly the young lady that served me was really great in a timely fashion thank you very much

THOMAS JEROME W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAREN LEEAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H.  |  Expérience générale 
Évaluation :
4

The fuel We replaced the fuel and still got charged for 2 gal. for $10,92 . We took pictures before and after put back the gas we used. I will tell people to watch out for this extre charge.

Theresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRICK RAMON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Good employee

Katherine H.  |  Premières impressions 
Évaluation :
1

Hire a whole new staff

Maurio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHABBIR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD ANTONIE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia C. 
Évaluation :
5

In and out. No issues. Great job!

Stanley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alecia M. 
Évaluation :
4

The truck smelled like weed. The app was not user friendly. Sat at location to turn truck in for an hour trying to get app to work. Never did. Then on top of it got charged for gas. I returned with the same amount of gas i received the truck with. Not happy

David N. 
Évaluation :
2

Attendant was rude and couldn't answer my questions.

Melissa S. 
Évaluation :
3

I noted that the trailer i rented had no lisence plate, but they just said show the uhaul agreement to cop if pulled over. I brought back the trailer a day early to find a surprise 20 after hours fee? For what? I don't expect anything to change at uhaul regardless of your survey.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamonty W. 
Évaluation :
5

The staff explained everything clearly and was able to answer my questions quickly and accurately.

Alexis J.  |  Premières impressions 
Évaluation :
3

Make sure there is equipment in the truck before it leaves the lot. I'm being charged for a dolly that was never on the truck. This needs to be resolved.

Terrian A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

A small simple educational lesson for the first timers on using your customer do it yourself check out and return.. email / text / app.. your workers just say go to your phone take pictures of any damage before you leave and upload them and returning..check it in yourself especially after hours you'll get charged another day.

John D. 
Évaluation :
4

The only problem I had is with the link to return the truck and key, the shared location would not work when I returned the truck.

Tameka H. 
Évaluation :
5

Quite satisfactory

Sobowale S.  |  Premières impressions 
Évaluation :
4

I would've given a better score, but when I got to the store to pick up the truck you didn't have any dollies?

Laura C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myshyra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meyonda G.  |  Premières impressions 
Évaluation :
5

The woman who helped me was kind and very helpful

natassia P.  |  Premières impressions 
Évaluation :
5

The young lady that waited on me has excellent customer service skills-very knowledgeable answering questions that I asked. Very efficient!

LEONARD T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa w.  |  Premières impressions 
Évaluation :
5

I moved from South Carolina back to Detroit my experience was excellent.

Robert L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malaika m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna T.  |  Online Move In 
Évaluation :
5

Every time I have came to the facility it was very clean and professional !! I have a storage unit. So I come every month !

MICHELE H.  |  Premières impressions 
Évaluation :
5

The team was very helpful with everything

jalisa p.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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