I told the person behind the counter that the air conditioning didn't work in the truck. It was a 93 degree day. The comment made was that the trucks tend to do that on the really hot days and they have to get them in for service. No apology for the inconvenience. No offer to discount the rental or anything like that. I've rented from Uhaul multiple times at multiple locations and this experience was not up to par with the others in the past. Disappointed.Derek C.
Customer Reviews for U-Haul Moving & Storage of Washington PA
Pour nous contacter
Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.John M.
At the time of pick-up, and return as well, the facility seemed understaffed. It would be great if there was some sitting area while waiting your turn at the desk. I am disabled, and standing 20 plus minutes in line was brutal.Donald B.
I stood in line for one hour Friday afternoon to pick up a trailer. Only one guy working who was trying, but made a line of customers wait while he installed a hitch & lights to a truck to haul a trailer. Ridiculous! Then the trailer had oil all over the floor! Need for much improvement!Beth S.
Le client n'a pas laissé de commentaire.Dan B.
Le client n'a pas laissé de commentaire.Thomas C.
Always above expectations. Check-in flawless. Overall experience perfect. I will rent a trailer again as needed with confidence.RONALD Y.
Le client n'a pas laissé de commentaire.Sean W.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.Dennis F.
Le client n'a pas laissé de commentaire.Dave B.
Le client n'a pas laissé de commentaire.Jon A.
1. There is no option to Cancel a reservation w/o speaking to someone, unless you have a user id/account. I don't rent often to warrant a Uhaul ID/PW and if I can make a reservation as a guest, I should be able to Cancel as a Guest. 2. The wait times on the 800 number are terrible when seeking to speak to a Customer Service Rep. 3, Its very difficult to get a hold of someone at the actual location where I rented from.Conrad R.
Not specific to either facility but this is the only chance I get to tell you how frustrating my past three visits have been. The app does not permit me to complete a transaction. I did everything I needed to do to avoid an in person experience but each time, I find myself standing in line for a lengthy process. The very process you all lead me to believe is virtual, is not. And, I was told by the employee in Washington that he was aware there were some issues with the app. Specifically, at drop-off yesterday, I went through all the motions but the spp would not permit me to take a picture to confirm mileage. Seems silly to bitch about but, after a long drive, all I want is to be done and gone but the app, once again, prevented that from being the case. If you care to have further conversation about this issue, please feel free to call me. I'd be glad to help however I can to prevent future negative occurrences. Michael Daniels - 724-884-5960. Merci.Michael D.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.Charlene J.
Le client n'a pas laissé de commentaire.LUKE M.
Have rented here several times. Always very helpful. A great U Haul location.LAWRENCE Y.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Keith M.
I had to explain everything to the person, he was going to charge me for fuel, I received the vehicle with 3/8 of a tank and left it with 3/4 of a tank, it was like I was bothering the person, to do their job, total nonsense, should be polite, respectful and helpful. Made me feel pretty bad, not respectful at all, never look at me when talking, I was so disappointed in the service. I had never had this happen to me before. Uhaul has always been good to me, but now I am extremely disappointed overallDavid S.
Le client n'a pas laissé de commentaire.Beverly S.
Le client n'a pas laissé de commentaire.joseph J.
Le client n'a pas laissé de commentaire.Douglas P.
Le client n'a pas laissé de commentaire.Thomas D.
Rented a 26' box truck. Did have a shimmey in it and battery seemed weak when starting but overall served our purposes well.Joe S.
Le client n'a pas laissé de commentaire.THOMAS H.
Le client n'a pas laissé de commentaire.Greg B.
Le client n'a pas laissé de commentaire.Jim B.
All good just as it isJohn R.
Location is understaffed. Waiting time is too long. People overworked.Barry P.
Le client n'a pas laissé de commentaire.Janel G.
Original reservation site changed reservation to new location. Once at the location found to be closed. Then had to go 30miles to get equipment. Final location was fine just out of our wayJim H.
Le client n'a pas laissé de commentaire.Mazen A.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Walter K.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Mathew F.
Le client n'a pas laissé de commentaire.paula V.
Clean friendly efficient. Good valueJeffrey J.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.ODaylah V.
Le client n'a pas laissé de commentaire.Adam K.
Le client n'a pas laissé de commentaire.BRENNAN A.
Le client n'a pas laissé de commentaire.Ronald C.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.Todd F.
Le client n'a pas laissé de commentaire.FRANK C.
Le client n'a pas laissé de commentaire.Elaine N.
Le client n'a pas laissé de commentaire.Scott A.
All good!!Matthew Y.
Le client n'a pas laissé de commentaire.Pat M.
Le client n'a pas laissé de commentaire.darrell T.
The woman that checked me in was so great I wish I could remember her name. She was very friendly and spoke to you like a customer. She made experience easyJoseph W.
Le client n'a pas laissé de commentaire.Christopher W.
Drop off was so simple and easy. Highly Recommended!SAM P.
Le client n'a pas laissé de commentaire.William S.
On both rentals the service personnel we friendly and efficient in taking care of our rental.Timothy H.
Le client n'a pas laissé de commentaire.Leonard S.
Le client n'a pas laissé de commentaire.Charity I.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.edward D.
Le client n'a pas laissé de commentaire.JOSEPH R.
The woman working at the counter was unruly. She had no customer service or inter-personal skills. She verbally attacked my daughter and called her friend a "thing"! I will never rent from that U-Haul location again. The verbal attack was because U-Haul over charged me $154 for my storage unit and my daughter was trying to work that out with the female U-Haul employee. The verbal attack was so intense the police were called to calm the U-Haul employee down. It seems to me the U-Haul employee requires Anger Management classes to continue to work with the the public.SANDRA B.
No improvement Keep up the good work!Craig W.
I was charged twice for my rental, everything else was fineNicholas F.
Great service and team!Robert W.
Le client n'a pas laissé de commentaire.Bud B.
They lie about prices they change prices after you get it the gas isn't always where they say it isKimberly W.
Brayden, was AMAZING. The real MVP. He was really sweet and got my friends phone out of the door. GREATLY APPRECIATED. HE DESERVES A RAISE!!!Marissa S.
I am 72 and have used U-Haul many times over the years. A woman named Christina checked me in and she was the best. She was knowledgeable, friendly, and efficient. She works very well with people. UHaul is lucky to have her.David C.
Store representative was very friendly and courteous. She was knowledgeable and answered all of our questions.Timothy H.
Le client n'a pas laissé de commentaire.Shawn L.
Recieved a truck that smelled like there was a dead animal in it, greasey fingerprints everywhere, dirt, food crumbs. If we weren't in a hurry I would have returned right away. Than I was completely over charged for the time I had the truck. Paid for insurance coverage and it didn't do a thing for my situation. On the paperwork it states that's I would recieve help under the coverage that I had which in than it cost me $400 more on my bill!!!!!Talesha D.
Christina was awesome! Even first thing in the morning. Very efficient and willing to go beyond the norm. I will continue to use this facility and recommend it to others.Joseph S.
Great experience all around. Quick rental and quick return.Tom D.
Le client n'a pas laissé de commentaire.brian F.
Le client n'a pas laissé de commentaire.DAVID Y.
The staff was helpful. He explained everything to me and answered my questions.Deborah B. | Premières impressions
I paid for 24 furniture pads when I got there they didn't have any. Even after paying in advance I was told they are first come first serve. That was never communicated to me at the until the day of pickup. It's an absolute failure on U-Haul. Also returning the gas tank to 5/8 full is difficult to calculate without overpaying, this cost me an extra $24 I didn't need to pay.John Dean E.
Second rental in a couple of weeks...they seem on top of things.Michael C.
Service was quick and thorough. The trailer performed perfectly. It was a really good experience.Richard H.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.LYNNE B.
I WAS CHARGED 3 AMOUNTS, $100.73, 114.13, AND $69,94 ALL 3 OF CHARGES WERE DEDUCTED FROM MY BANK ACCOUNT. I WAS CONTINUOUSLY LIED TO BY ONE YOUR CUSTOMER SERVICE REPS. I AM DEMANDING THAT 2 OF THOSE CHARGES BE PUT BACK INTO MY BANK ACCOUNT!!!!Patricia B.
Le client n'a pas laissé de commentaire.Melissa T.
I am a CDL driver. The maintenance condition of the truck was terrible. Clearance lights were out. Left rear outer tire was low on air. The parking brake needed adjustment, it went to the floor. And the transmission needed adjustment, it fought going into reverse and would lunge forward before it would grab R gear. During check in in the morning, there was One lady working, in the store, who was on the ball and working hard. when I returned it in the aftrnoon, 3 or 4 guys working there were dragging ass, had loud bitchy attitudes, and they all reaked of the fucks they could not give.Robert K.
Excellent friendly service- keep us the great work.KIMBERLY P.
Sending me emails saying I have rented 3/31 a van and which I did not, I'm at work and cannot leave so how could I have rented a van? And tried to take money off of my cardKimberly W.
Le client n'a pas laissé de commentaire.Steve K.
Please email me a receipt. I have tried to call the number and nobody is answering..John S.
I had two different trucks coming from a one way move..made me oh extra for one of the trucks saying we were over mileage but the other one said we were good. Made no since and not happy!Aaron G.
Le client n'a pas laissé de commentaire.Alicia L.
Le client n'a pas laissé de commentaire.Dan Z.
Nothing. The whole experience was easy, the employees were very Pleasant to deal with. Answered any questions we had.Lawrence R.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Erica I.
Went perfectDavid T.
The facility is clean and easy to use. Big units could benefit by having garage doors and not 4x8 plywood doors. That can be a tight fit. Compared to other facilities in the area this place is the best. Compared with other facilities I have used in Detroit area this would not be my 1st choice.Marc S. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS S. | Expérience générale
Brayden is awesome! He deserves a raise AND lunch/dinner! Brayden definitely is truly an asset to your company and goes beyond the call of the job. He was so patient and kind, and even stayed later to make sure I had what I needed- which I am so grateful for because I did end up needing a bigger unit. HE is the reason for the excellent rating from me! He is awesome! Treat him right!! Please compensate him for the time he stayed over to help me. He'd already clocked out when he saw I needed help, but STILL helped me. Such a gem!Billie H. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL I. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathon K. | Expérience générale
Rented a 1st floor unit, and a 2nd floor unit that we emptied out a year+ ago, and both were clean, dry and heated. 1st floor more convenient to get items into and out of, but 2nd floor access was steps only. I thought the prices were high, and I'm pretty sure they went up during our 2 yr rental. No issues with move out. Very easy.Robert J. | Expérience générale
Le client n'a pas laissé de commentaire.Dianna S. | Expérience générale
Le client n'a pas laissé de commentaire.DeNelle H. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTINE B. | Expérience générale
I had reserved a storage unit and when I arrived. They didnt even have that size at this location. What shouldve been 115 a month turned into 180 a month. Because we had to take what was available. The woman working did give us a lock for free but my husband wasnt happy at all.Sunny B. | Premières impressions
might look a little more cheerful if floor were painted white, and hole in wall repaired... other tenants with whom i spoke were more than satisfied....martha b. | Premières impressions
Le client n'a pas laissé de commentaire.Jim A. | Expérience générale
Very helpful staffNorton G. | Expérience générale
Le client n'a pas laissé de commentaire.William B. | Premières impressions
Le client n'a pas laissé de commentaire.Charles H. | Expérience générale
Le client n'a pas laissé de commentaire.German R. | Online Move In
I rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.Stephenie R. | Premières impressions
Le client n'a pas laissé de commentaire.Neil M. | Expérience générale
The staff are not the issue. They are friendly and helpful but this location is short staffed for the volume of business. I came here with a UBox. The day I received an email that it had arrived, I drove down to the location. The staff informed me that generally I should make arrangements a day in advance to access my belongings since they have to move the UBoxrs with a forklift. While not ideal, I took some things and returned home. I then tried calling multiple times the next day to arrange for access for the remainder of the items. The phones at this location seem to be on permanent call forwarding to the call center. Once that happens, you might as well cancel all plans for the day as they never pick up. I then called traffic who said they would send an email to have them call me. I received no call. If the staff doesn't have time to answer a phone, they probably don't have time to read email. I can't make arrangements a day in advance if I can't speak to someone. I called corporate, they said they apologize but they are open until 8:00pm if I want to drive down to see if they could help. In order to have reasonable access to my belongings, I ended up driving down in the evening and renting a space on the 2nd floor and unloading my UBox into it at a higher cost. Bad form U-Haul Management, bad form.Charles H. | Premières impressions
I reserved a storage unit. When I arrived I was told it was unavailable. So they sold me another one that was more expensive. I was clear in telling them several times it was for a riding lawn mower. He said it was ok. I picked up the mower an 2 hours away and brought it to the storage unit only to find it wouldn't fit through the door. So I told the clerk and he said there is nothing he could do.JONATHON R. | Premières impressions
Le client n'a pas laissé de commentaire.RUSSELL M. | Expérience générale
The experience would of been top notch if the storage rooms had lightsJoseph S. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy W. | Expérience générale
Le client n'a pas laissé de commentaire.Mark F. | Expérience générale
Le client n'a pas laissé de commentaire.James T. | Premières impressions
Lady who dealt with was great and very competent.Mark F. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL C. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy H. | Expérience générale
Le client n'a pas laissé de commentaire.PAIGE D. | Expérience générale
Second floor and no elevator.......Michelle M. | Online Move In
Le client n'a pas laissé de commentaire.Eric W. | Expérience générale
I'm storing my daughter's belongings in between her semesters at school. I wasn't allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!Anthony R. | Premières impressions
Very convenient and easy access.kim m. | Expérience générale
Le client n'a pas laissé de commentaire.darryl k. | Expérience générale
FRIENDLY STAFFDennis M. | Expérience générale
I would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.Mary L. | Expérience générale
Price for a 8×9×7 was a little much for 165 a monthHeather D. | Expérience générale
So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.Dennis W. | Premières impressions
Le client n'a pas laissé de commentaire.Heather D. | Premières impressions
The only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.JAMIE M. | Expérience générale
Le client n'a pas laissé de commentaire.jeremy t. | Expérience générale
Good job people!!! Be proud!!Joseph B. | Expérience générale
When I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.chistina m. | Premières impressions
Le client n'a pas laissé de commentaire.richard s. | Premières impressions
Cons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.Elizabeth M. | Expérience générale
Very nice storage facility. Could use some lighting inside units but not a must.dennis w. | Expérience générale
Keep up the good work! Customer service will get you far!!!!Joseph B. | Premières impressions
First of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.Dawn D. | Premières impressions
Very nice and efficient staffJulie T. | Premières impressions
This facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.angela s. | Expérience générale
Crystal was a BIG help! So was Caleb - thanks so much!Marcella B. | Premières impressions
The storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.Patricia S. | Expérience générale
It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.angela s. | Premières impressions
I will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility Irichard f. | Expérience générale
A very good experience, simply can do storage ourselves now with racks in the garage.Cindy H. | Expérience générale
Smooth and Efficient.jeremy t. | Premières impressions
Very helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.Connie Q. | Premières impressions
I cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use againTeresa s. | Expérience générale
I recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.Debby M. | Expérience générale
Great staff and secure facility.kim m. | Premières impressions
These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.RICHARD S. | Premières impressions
Management and Staff made my moving and storage experience stress free. Très sympathiques et professionnels. The storage facility is top notch. Very clean, heated and secure. Je la recommande fortement.Bart P. | Expérience générale
The GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!Rhamir T. | Expérience générale
AwesomeBRYNA W. | Expérience générale
There are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.John N. | Expérience générale
Very helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facilityTHOMAS Z. | Réservation
the staff are rude and rarely know the answer to any questions askedJennifer D. | Expérience générale
It would be much better if there was a light inside the storage unit so I didn't have to hold a flashlightSonia B. | Expérience générale
Every one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said "thank you for your business sir I appreciate it".Ty L. | Réservation
Friendly Staff, trucks were clean.Cynthia C. | Réservation
Great serviceBrian B. | Expérience générale
Used truck rentals and storage at this location. Le personnel était amical et serviable. Facility is clean and well maintained.Nancy M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!