Évaluations des clients U-Haul Moving & Storage of Washington PA

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Washington PA

Cote générale :

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Eric W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jessica T.
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The left light of the tow dolly was out. We picked it up in day so didn't see it was out until night time.

Anthony R. | Premières impressions |
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I’m storing my daughter’s belongings in between her semesters at school. I wasn’t allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!

Sarah W.
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the online experience was a little over aggressive with the offers of extra products and services.

AARON MATTHEW H.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Showed up to drop off a trailer and no one was there to help. Store was open, but employees were out back for at least 5 minutes before coming to check the storefront. Was unwilling to negotiate an unexpected additional $120 charge. Horrible customer service. I repeat, this entire business needs an overhaul.

Allison C.
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Le client n'a pas laissé de commentaire.

Robert K.
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i would recommend that your staff be a bit more customer-friendly. They made me feel like i was interrupting them when i returned the vehicle.

James W.
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Le client n'a pas laissé de commentaire.

Lydia T.
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Le client n'a pas laissé de commentaire.

Robert G.
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Great customer service!

REID V.
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Le client n'a pas laissé de commentaire.

James T.
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Online registration was a great time saver.

kim m. | Expérience générale |
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Very convenient and easy access.

NICHOLE B.
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Le client n'a pas laissé de commentaire.

Jason A.
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Le client n'a pas laissé de commentaire.

Jenna W.
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Make the check in after hours process less annoying. It was freezing cold and snowing and you have me out there taking 5 million pictures.

laurence P.
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Great UHaul facility - always smooth in/out process!

Paul B.
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First off I don't believe in service I think their bullshit but if I makes you guys happy that makes you guys happy I just want to let you in I just Let you need to know on my truck the handle was broken in the back and it made it really difficult to close also the lock did not work at all so I had to use my own lock other than that everything else is great

Taquana M.
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Le client n'a pas laissé de commentaire.

Tyler K.
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Le client n'a pas laissé de commentaire.

Clifton U.
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Fast and easy rental for our move. From the initial phone call through the return of the truck - done with friendly and professional people.

Eugene S.
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Le client n'a pas laissé de commentaire.

Beth K.
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They have the laziest people there. And rude

JEFFREY B.
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Le client n'a pas laissé de commentaire.

Lydia T.
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Le client n'a pas laissé de commentaire.

Tia K.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

EDMUND V.
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Le client n'a pas laissé de commentaire.

James K.
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Le client n'a pas laissé de commentaire.

David John M.
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Le client n'a pas laissé de commentaire.

Bruce S.
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Le client n'a pas laissé de commentaire.

KELLY M.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

keith F.
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Le client n'a pas laissé de commentaire.

MATTHEW H.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Stanley G.
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Le client n'a pas laissé de commentaire.

Brian W.
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Le client n'a pas laissé de commentaire.

Albert M.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

DEBRA H.
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Made the return so easy -- Thank you!

STANLEY C.
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Le client n'a pas laissé de commentaire.

Jacie S.
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Le client n'a pas laissé de commentaire.

xavier D.
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Le client n'a pas laissé de commentaire.

harlow L.
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Despite doing the online check-in, I did have to wait a bit due to two other customers being there at the same time and only one employee working. Otherwise everything was great

DANIEL R.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

James F.
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When I returned the parking lot was full of uhaul trucks waiting to be cleaned and readied for the next use. You should have more space or rearrange the lot. There was almost no room to pull in to get off the highway.

DENNIS L.
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Le client n'a pas laissé de commentaire.

Wende R.
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The truck I received only had a quarter of a tank of gas and had a low tire symbol on the dash when I picked it up. The workers were very friendly though. Truck was clean.

Walter J.
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The dealer forgot to include the blankets I had ordered with the reservation I had to travel 1 1/2 hours to get to this pickup location

ADAM A.
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Le client n'a pas laissé de commentaire.

GREGORY K.
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Le client n'a pas laissé de commentaire.

james T.
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Le client n'a pas laissé de commentaire.

SCOTT W.
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Fantastic staff!! Great people working there.

RICHARD G.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

RONALD S.
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only problem was returning equipment

DANE W.
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Le client n'a pas laissé de commentaire.

Kevin P.
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I have never rented a U Haul in my life. The experience was very pleasant from start to finish. Thanks

Lacy E.
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Le client n'a pas laissé de commentaire.

Gary M.
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Le client n'a pas laissé de commentaire.

MICHAEL F.
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Le client n'a pas laissé de commentaire.

darryl k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dustin B.
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Le client n'a pas laissé de commentaire.

ARTHUR M.
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Need to improve your drop off service, I was there while the location was open ,I followed the signs as to were to park, no one came out to assist me, saw a sign for website to drop off van but it wasn't working ,went inside gentlemen working never even got up wasn't very polite. But the young lady who took my reservation was wonderful very polite, answered all questions even offered to help me carry boxes to my car she needs recognition

JOHN D.
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Le client n'a pas laissé de commentaire.

GARY M.
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Le client n'a pas laissé de commentaire.

Elizabeth K.
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Need more employees. Only one young man there when I arrived at 1030 AM and I had to go into the building to let him know I was there to drop off equipment

BENJAMIN S.
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the turn in app was hard to use

Lydia T.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

Armand B.
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Staff did not wear masks.

Robert C.
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Christine was pleasant, thorough and very responsive.

Monda W.
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I use this location whenever I need a truck. All of my experiences have been positive and the staff are professional and friendly.

JESSIE B.
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I was quoted my total for my trip would be around $88.00 however, when I returned my truck the total cost was around 178.00. Very disappointing!

George J.
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Le client n'a pas laissé de commentaire.

Brian S.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

buba M.
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Great Associates at this location; very friendly and helpful. Customer service is exemplary.

Thomas T.
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The trailer I rented was very good and for the rental equipment itself I would highly recommend U-Haul. The real problem and the reason that I'm going to write several bad reviews is because of U-Haul's corporate practice of taking my phone number and then using it for marketing. The woman I had to deal with was exceptionally rude and insisted that I give a phone number where I could be contacted. I have to pay $0.10 for every text so now I'm paying dearly for giving U-Haul my information. I am investigating legal options to make this stop and in the meantime I am writing many bad reviews.

Scott D.
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For some reason, the u-haul app did not work - it did not find my reservation, and searching by contract number did not work either through the app. I had to go to the website and login without my account info, just my contract number and name in order to use the after hours return functionality ... It took about 15 minutes of searching to find this on the site all while sitting in the uhaul parking lot, on hold waiting for customer service to answer my call ... They never did, and I finally found a link that worked ...

Dennis M. | Expérience générale |
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FRIENDLY STAFF

Emily walley H.
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Equipment dropoff site says "Wait in equipment and an employee will help you with the return. Waited in my car 10 minutes without anyone showing up (a couple of employees were evident at other parts of the property) to process the vehicle - I ended up having to go into the office to get it done. If you instruct people to wait in their vehicles tor assistance, be courteous enough to pay attention to those waiting!

Lawrence O.
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Le client n'a pas laissé de commentaire.

Russell R.
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Le client n'a pas laissé de commentaire.

jeremy C.
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Thank you!

Brocton S.
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We used the online check-in process which is supposed to be "contactless". After 10 minutes of waiting on the app to clear our rental, we were instructed to go inside and collect our keys. There was only one person working at the store and she was not nice. She had an attitude from the moment she saw me and she helped a customer that arrived after me before giving me the keys. We spent more than 35 minutes trying to get our truck rental. The online process is a joke. Save yourself the hassle and just do the traditional route as it is pretty much the same. The location also did not have the dolly we ordered so had to substitute an appliance dolly which was much heavier. We were very unhappy with this location and the person working there. We would NOT recommend anyone use this location.

Richard W.
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The process was much faster this time than previous experiences...overall very satisfied.

Lydia T.
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Le client n'a pas laissé de commentaire.

Darrell B.
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Le client n'a pas laissé de commentaire.

LAWRENCE I.
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Can't think of anything I would change

Mark M.
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Le client n'a pas laissé de commentaire.

patrick T.
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Le client n'a pas laissé de commentaire.

William K.
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Le client n'a pas laissé de commentaire.

ANTHONY F.
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The uhaul employee was great and very helpful.

Donald L.
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Christina was upbeat and helpful.

Karl C.
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On line system is cumbersome

Neil V.
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nothing

Coy M.
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Le client n'a pas laissé de commentaire.

Michael C.
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Idk the lady's name but she was great. Very helpful

David S.
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Need signs showing where trailer drop off actually is supposed to happen.

ed P.
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Le client n'a pas laissé de commentaire.

Ryan M.
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Le client n'a pas laissé de commentaire.

Mary L. | Expérience générale |
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I would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.

Heather D. | Expérience générale |
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Price for a 8×9×7 was a little much for 165.00 a month

Dennis W. | Premières impressions |
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So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Heather D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAMIE M. | Expérience générale |
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The only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.

jeremy t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseph B. | Expérience générale |
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Good job people!!! Be proud!!

chistina m. | Premières impressions |
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When I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.

richard s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Elizabeth M. | Expérience générale |
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Cons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.

dennis w. | Expérience générale |
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Very nice storage facility. Could use some lighting inside units but not a must.

Joseph B. | Premières impressions |
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Keep up the good work! Customer service will get you far!!!!

Dawn D. | Premières impressions |
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First of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.

Julie T. | Premières impressions |
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Very nice and efficient staff

angela s. | Expérience générale |
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This facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.

Marcella B. | Premières impressions |
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Crystal was a BIG help! So was Caleb - thanks so much!

Patricia S. | Expérience générale |
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The storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.

angela s. | Premières impressions |
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It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.

richard f. | Expérience générale |
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I will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I

Cindy H. | Expérience générale |
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A very good experience, simply can do storage ourselves now with racks in the garage.

jeremy t. | Premières impressions |
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Smooth and Efficient.

Connie Q. | Premières impressions |
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Very helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.

Teresa s. | Expérience générale |
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I cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again

Debby M. | Expérience générale |
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I recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.

kim m. | Premières impressions |
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Great staff and secure facility.

RICHARD S. | Premières impressions |
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These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

Bart P. | Expérience générale |
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Management and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.

Rhamir T. | Expérience générale |
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The GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!

BRYNA W. | Expérience générale |
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Awesome

John N. | Expérience générale |
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There are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.

THOMAS Z. | Réservation |
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Very helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility

Jennifer D. | Expérience générale |
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the staff are rude and rarely know the answer to any questions asked

Sonia B. | Expérience générale |
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It would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight

Ty L. | Réservation |
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Every one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said “thank you for your business sir I appreciate it”.

Cynthia C. | Réservation |
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Friendly Staff, trucks were clean.

Brian B. | Expérience générale |
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Great service

Nancy M. | Expérience générale |
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Used truck rentals and storage at this location. Staff was friendly and helpful. Facility is clean and well maintained.

Non reviews have been submitted for this location.

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