Customer Reviews for U-Haul Moving & Storage of Washington PA

5741 évaluations

960 Washington Rd   Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

(724) 228-5620

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(724) 228-5620

960 Washington Rd
Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILIP A. 
Évaluation :
5

All was good

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDEN CLARK H. 
Évaluation :
5

Always great service at this location!

CHERYL A. 
Évaluation :
5

Everything was good

Beverly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATSY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H.  |  Expérience générale 
Évaluation :
2

Our reservation time was changed 2 times. We went to the location at 8 am and the woman we spoke with was very unfriendly and unhelpful and essentially told us tough luck with our reservation changing and to come back at 3. We came back at 3 to find our reservation changed to 4 pm with no record now of the fact that it was 3 pm. The truck I had reserved never showed up and I ended up having to go with a smaller size than I reserved. Brayden was there the second time who helped out and was much more helpful and understanding than the associate earlier in the day.

TRISTAN S. 
Évaluation :
5

Couldn't have asked for a better experience, top notch.

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Merci

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Always good customer service and friendly staff.

LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMETA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hans A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
1

The van was incredibly dirty. The gas gauge was broken and I ended up having to put in far more gas at the end of a few hour trip than I should have. When I asked about it at the return of the van, the customer service rep stared at me and couldn't answer a simple question. For a 100 $trip that shouldn't have cost that, I'm highly disappointed.

AMY M. 
Évaluation :
5

It would help that when something is rented that your representatives inform of the time that your facility closes. Otherwise, flawless service.

kathy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAD T. 
Évaluation :
5

This place was amazing. Fast checkout and return. It's unfortunate I had to drive an hour away from my area to get to this one though. The employee conduct made it less of a drag which definitely deserves recognition.

Bradley W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE G. 
Évaluation :
5

Easy pickup and everything went well. Would definitely recommend!

JOHN E. 
Évaluation :
5

How the auto hauler trailer works was not fully explained to me, so I ended up having to climb out of the car windows to get out because I didn't know that the fenders fold down out of the way of the car doors. Especially when someone is renting a specialty trailer, please make sure your customers know how to use it before they leave.

SCOTT D. 
Évaluation :
3

The 2 people behind the counter could have been a little more helpful. They did greet me when I approached and said I was dropping off a truck, They said to just leave the keys in it and nothing else. As a average person not renting uhauls, I asked more questions as to, do you need to go over the truck, check milage or if I even need to sign anything, he said nope and said he would get everything off the truck number. The process was easy but if it was explained that way when I dropped it off, I think I would have had a better understanding instead of me pulling the answers from him.

Douglas Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

You guys have always done a fantastic job. I've rented close to six different vehicles in the last year and everything has worked out fantastically well. Keep doing what you're doing God bless thanks.

robin C. 
Évaluation :
4

better maintain equipment, the trailer wheel flew off on the highway almost causing an accident. i would expect a refund.for this bad experiance.

Mark Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
4

The U-Haul on Washington rd, in Washington was great.. The female representative helped us out during checkout. The U-HAUL APP SUCKS!!!! We were a few minutes late picking up our truck and the app would not let us check out. We had to go inside and perform a regular check out (see above comment.) and trying to return the truck was just as big of a pain in the ass as checking out.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Simple and fast drop off.

Lance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
5

Washington pa location did a great job fixing the issues that presented itself. They did a great job to achieve customer satisfaction.

JASON R. 
Évaluation :
3

No direction upon pulling in. I left the vehicle to go find help for turn in even though my paper work said someone would greet me.

JEFFREY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

I have only dropped off but they were friendly, fast and efficient!

TONYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mamie F. 
Évaluation :
4

Helpful and friendly; van was a mess! Very dirty. Did not know had to pick up in three minute window.

PETER V. 
Évaluation :
5

Na

Natalie L. 
Évaluation :
5

So smooth… worker was there IN PERSON and very polite!

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALIL Q. 
Évaluation :
5

Very nice and they were helpful

Ty E. 
Évaluation :
5

The guys on Washington Rd were GREAT to work with. Thanks

MARK S. 
Évaluation :
5

This is a well run Uhaul location. Christina was very efficient/ helpful.

BRYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

I rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.

Stephenie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
5

Everyone was very friendly and nice. Extremely easy pick up and drop off.

Cecilia V. 
Évaluation :
2

No mention of needing a 2” ball to rent a trailer. Lady at the counter had a nasty attitude came out inspected our Ball and said that's a 1 7/8 “ ball you need a 2”. This employee never said we sell them ( which they do for 10,95) instead she said can't rent it to you unless it's 2”. We went bought a 2” at another establishment ( UHaul lost money on the sale) we had to have they other cut off which made us have to edit our reservation but we did get to use a trailer ( had a different employee wait on us when we came back). We needed the trailer for 1hour we appreciate the availability but we will not be using UHaul in the future less hassle to buy a trailer.

MELANIE W. 
Évaluation :
1

Picking up the truck was fine. The gentleman who helped us was very pleasant and handled our check in quickly after we were running late already. Upon returning the truck, we pulled in to see about 4 trucks in line to be checked in so pulled in behind them to await our turn in line. Only to sit there for 10 minutes to realize there's no one in any of these trucks. We pulled off and parked and went inside where there was no one to be found. I waited about 10 minutes there when a woman came in who I had noticed walking around on her phone prior and she asked if I knew if anyone worked her as she was trying to call for the last 20 minutes and couldn't find anyone. I walked around outside looking for someone and at this point, it's been 30 minutes wasting my time trying to find ONE employee to help me. Finally find a guy on the other side of the building literally just sitting there bullshitting with another guy. I said do you work here? He said yes and I explained me and another woman were waiting and she had even tried calling. He ROLLED HIS EYES and mumbled something and came in. Another guy ended up checking us out that had come out from the back. No idea where he was the entire time but he did check us out and was not the rude one. Definitely won't be back to that location.

RYAN D. 
Évaluation :
5

Great service. Always a good experience.

LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAMIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

They did it right. In and out in 5 minutes.

MARK W. 
Évaluation :
5

Great staff

FOSTER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Nothing, it was perfect.

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEVIN V. 
Évaluation :
5

Nothing. Everything was great. I don't know why we're always reluctant to rent a trailer as whenever we do it's always an easy transaction and way cheaper than we expect it to be. Staff were friendly and helpful and knowledgable of their product. Thanks. We'll be back more often :)

Richard M. 
Évaluation :
1

Not charge them for a gallon of gas after they filled it up as instructed.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathanael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Excellent service!

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
5

I love the mobile app integration. There was only one thing that could be handled better. It was very difficult to determine how much gas to add to get us up to the exact gas level as when I picked t up. I think this could be simplified by always having the tank completely full on pick up. That way people know that they have to fill it up before they returned. Other than that, everything was perfect.

ANGELO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
2

The staff are not the issue. They are friendly and helpful but this location is short staffed for the volume of business. I came here with a UBox. The day I received an email that it had arrived, I drove down to the location. The staff informed me that generally I should make arrangements a day in advance to access my belongings since they have to move the UBoxrs with a forklift. While not ideal, I took some things and returned home. I then tried calling multiple times the next day to arrange for access for the remainder of the items. The phones at this location seem to be on permanent call forwarding to the call center. Once that happens, you might as well cancel all plans for the day as they never pick up. I then called traffic who said they would send an email to have them call me. I received no call. If the staff doesn't have time to answer a phone, they probably don't have time to read email. I can't make arrangements a day in advance if I can't speak to someone. I called corporate, they said they apologize but they are open until 8:00pm if I want to drive down to see if they could help. In order to have reasonable access to my belongings, I ended up driving down in the evening and renting a space on the 2nd floor and unloading my UBox into it at a higher cost. Bad form U-Haul Management, bad form.

Charles H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Great experience

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS T. 
Évaluation :
3

The mileages was off by 29 mikes made the change from my I phone but evidently the change didn't go into the system and the inside driver doors had a broken pieces on the inside and the window crank keep coming off

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON C. 
Évaluation :
3

Nice place but didn't really interact with anyone here. the gentlemen that checked my truck in wasn't unfriendly, just awkward

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON E. 
Évaluation :
5

Couldn't be better. Fast and easy. Thank you.

LEO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH A. 
Évaluation :
1

Communication and performance, professional in handling simple matters instead directing else where.

DAVAUN J. 
Évaluation :
5

Very easy to get and drop off vehicle.

Richard H. 
Évaluation :
3

Better instructions on how to connect and disconnect trailers.

KURT K. 
Évaluation :
1

I reserved a storage unit. When I arrived I was told it was unavailable. So they sold me another one that was more expensive. I was clear in telling them several times it was for a riding lawn mower. He said it was ok. I picked up the mower an 2 hours away and brought it to the storage unit only to find it wouldn't fit through the door. So I told the clerk and he said there is nothing he could do.

JONATHON R.  |  Premières impressions 
Évaluation :
3

Found someone's dirty mask in the cab. Turning in The truck online was impossible because the website wouldnt accept a picture of the mileage and gas gauge.

ERIC Y. 
Évaluation :
5

Easy pick up and drop off. Prices are reasonable.

PAULA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M.  |  Expérience générale 
Évaluation :
5

The experience would of been top notch if the storage rooms had lights

Joseph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
4

Lady who dealt with was great and very competent.

Mark F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAIGE D.  |  Expérience générale 
Évaluation :
2

Second floor and no elevator.......

Michelle M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric W.  |  Expérience générale 
Évaluation :
5

I'm storing my daughter's belongings in between her semesters at school. I wasn't allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!

Anthony R.  |  Premières impressions 
Évaluation :
5

Very convenient and easy access.

kim m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darryl k.  |  Expérience générale 
Évaluation :
5

FRIENDLY STAFF

Dennis M.  |  Expérience générale 
Évaluation :
5

I would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.

Mary L.  |  Expérience générale 
Évaluation :
3

Price for a 8×9×7 was a little much for 165 a month

Heather D.  |  Expérience générale 
Évaluation :
5

So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Dennis W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather D.  |  Premières impressions 
Évaluation :
4

The only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.

JAMIE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy t.  |  Expérience générale 
Évaluation :
5

Good job people!!! Be proud!!

Joseph B.  |  Expérience générale 
Évaluation :
1

When I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be 109 $. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was 169 $. I will never go there again.

chistina m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard s.  |  Premières impressions 
Évaluation :
3

Cons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.

Elizabeth M.  |  Expérience générale 
Évaluation :
5

Very nice storage facility. Could use some lighting inside units but not a must.

dennis w.  |  Expérience générale 
Évaluation :
5

Keep up the good work! Customer service will get you far!!!!

Joseph B.  |  Premières impressions 
Évaluation :
2

First of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.

Dawn D.  |  Premières impressions 
Évaluation :
5

Very nice and efficient staff

Julie T.  |  Premières impressions 
Évaluation :
5

This facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.

angela s.  |  Expérience générale 
Évaluation :
4

Crystal was a BIG help! So was Caleb - thanks so much!

Marcella B.  |  Premières impressions 
Évaluation :
5

It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.

angela s.  |  Premières impressions 
Évaluation :
5

Smooth and Efficient.

jeremy t.  |  Premières impressions 
Évaluation :
5

Great staff and secure facility.

kim m.  |  Premières impressions 
Évaluation :
5

These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

RICHARD S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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