Customer Reviews for U-Haul Moving & Storage of Waterfalls

5151 évaluations

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Depending on which way you enter the property, the office not well marked from the back of the lot

Robert S. 
Évaluation :
5

Customer representative was very helpful and courteous. It was a great experience!

Catherine F. 
Évaluation :
3

Person making my original reservation did not really seem to know what he was doing. But the other person working there was helpful.

Brian S. 
Évaluation :
3

The guys were very nice and professional. But my guarantee rental wasn't available and I had to get a smaller truck. Had to make extra trips which costed more for mileage. The 50 dollar refund didn't cover the wasted time and money.

Faye F. 
Évaluation :
5

The Waterloo crew was helpful through a stressful time of our move. They suggested packaging solutions and several vehicles for our move to storage and out of state moves. They were friendly and super courteous

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
4

Brandon was very helpful and was able to get me what I needed to moving my house contents out after it was damaged by a tornado.

Chad S. 
Évaluation :
5

Equipment was maintained. The trailer was dirty.

Matthew R. 
Évaluation :
4

My pickup was delayed from 730AM to Noon without any notification (had to look up in my account to find out) and pickup location also changed. Not good

Edward M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
3

We BLEW A TIRE under an hour after leaving this location. The truck was clearly not properly inspected and we were left in danger sitting on the side of the busy interstate! Unacceptable.

Brett R. 
Évaluation :
4

Very professional. Inspected trailer, unhooked and I was on my way.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura K. 
Évaluation :
5

Keep the staff this morning and evening well paid. Three recent rentals, always clean trucks and simple check in and out, great customer service! Never had to wait. Tough to reach by phone at times, but you have to know the right time of day to call to reach someone at the store.

Brandon M. 
Évaluation :
5

Aucun

Debbie O. 
Évaluation :
5

Very professional. Equipment was clean and in good working order. Staff is helpful and informative.

Brian D. 
Évaluation :
2

I got charged 227,69 $ for another customers rental. Devon Gates was very helpful in attempting to get this charged removed and very friendly and professional. Although he cleared it up and gave me a receipt for the refunded charges, there is still a hold on my money for no reason. I paid the 38 $for my rental yet I don't have access to my money 227,69 $ which is a lot of money to be holding when it was not my error! The refund should have been immediate! I don't know who's fault this is for charging my card when my name is not Josh and it does not say that on my card but this hold is ridiculous! The only reason I would ever come back here or recommend this place is because of the manager Devon. I want my money released from this hold!

Nicole B. 
Évaluation :
4

The hardest thing was finding a place to park. I reserved a trailer and there isn't much room to navigate in that area. I will come back though. Staff was very friendly and helpful. Smooth and easy process.

Stacy M. 
Évaluation :
3

It was just OK

MATTHEW W. 
Évaluation :
4

I wish the gas tank was full at pick up not 3/4 full. It

Catherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
4

My reservation was for Cedar Rapids made a month in advance. The day before the move I was told that I would have to drive an hour to Waterloo to get the equipment. No remuneration for the probably extra 20,00 $ spent in gas and the extra four hours of time to be driven to pick up the truck and back to Cedar Rapids1

David D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
4

Was not thrilled we had to drive an extra 40 miles to pick up the truck.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B. 
Évaluation :
1

Staff was very rude and unprepared.

Hailey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

Be informed with which locations have personnel and which does not.

Titus U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chinni Y. 
Évaluation :
3

He said the mom and pop place it Hudson didn't do the job right. Luckily he didn't charge me for their incompetence. The pick up place in Waterloo was nice.

Jamie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Staff at Waterfalls were perfectly helpful and assisted in every step along the way, with the rental, insurance, date changes, and assistance with the car dolly hookup. Only complaint is I couldn't really do anything by phone. Hold times too long. So I always had to take the trip to the store and speak directly to staff at the location. Nevertheless, all good.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
5

They could use more employees. They were very helpful and professional

Jay S. 
Évaluation :
5

App would not work when attempting to return the truck took a picture of the odometer and the fuel level and it kept resetting the page and telling me to take a picture of the odometer reading attempted 5x before just leaving the truck at the store and just putting the keys in the drop box everything else was great

Aaron S. 
Évaluation :
3

I think charging an extra 20 $to help the customer get their vehicle off the tow trailer SAFELY is not good customer service AT ALL. Every other location has offered &/or assisted if asked at NO EXTRA CHARGE.

Cecilia L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin W. 
Évaluation :
5

Staff was great!

Patricia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Staff was helpful and friendly

Scott D. 
Évaluation :
4

We've used the Waterfalls location before for another move. The only reason we had to this time is that the area we initially reserved (Cedar Rapids) didn't have the equipment and wasn't expected to even though I had made the reservation months in advance and checked on equipment being available during our drive from Oregon to rent the equipment. We had to drive an hour to pick up our truck and supplies but worth it as this location had EVERYTHING ready for us when we did get there. They did forget our moving blankets but it caused no hardship.

Stacey B. 
Évaluation :
5

Excellent and efficient. Have used their services several times before.

Barbara H. 
Évaluation :
4

Find out a customer needs instead of barking orders like we are your employee's. I am a business owner and I would never talk to a customer that way.. I just needed out where to drop return off at. The employee that helped after I dropped it I told as soon as I pulled up a idiot came barking order's. After I left I got a call from someone saying he was the general manager and it was him i refered to as the idiot. And can no longer rent from them. I didn't see no tag on his shirt saying manager let alone general manager. I'll just take my business else where and refer everyone to the other rentals.

Christopher T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

Easy and quick turn in process

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
5

Good truck!!!

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

Had a very good experience at Waterloo, IA Waterfalls location. Nothing to suggest for improvement. Keep up the good customer experience!

Johnny H. 
Évaluation :
5

This location has excellent customer service and friendly staff to help.

Michele R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevenmatthew R. 
Évaluation :
3

It did what it was supposed to I guess, but a few issues was the phone number associated with that rental was incorrect and I guess no one can change/correct it. Don't know how either "zero" or "oh" could be mixed up with "three". Trailor light was always on. Cap for trailor socket cover kept falling off, and didn't have any effect on dashboard light. Was told after that only the button needed to be pressed. "Service Stabiltrak" kept coming on. Was charged for 2 gallons even though I filled, but instead of 7/8, it was 13/16, something I couldn't even see. Refunded. Going to make sure I fill notably past the line next time so there is no question. I was told multiple times, by various uhaul people (local and corporate), before actual rental, that my "meaningful assurance" contact would be contacted on the day-of for verification, yet that never happened. CC and "emergency contact" info was taken.

Nathaniel R. 
Évaluation :
4

Very well maintained, only issue was the wait time, I was there at my appointment time and had to wait for half an hour to pick up my reserved truck.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vinko B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy K. 
Évaluation :
4

It would help of the outdoor signage was clearer. When I returned the truck, I pulled in the wrong entrance and didn't know where to pull up for the check-in. Fortunately, the guy saw me and came out to meet me.

Cynthia G. 
Évaluation :
4

The website was terrible for canceling a reservation with no equipment. It was also hard to use and create an account as the verification emails didn't show up until hours later. The overall experience with getting the truck and moving was good though.

Vanessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Alex and Thomas represented the franchise well!

Randy C. 
Évaluation :
5

Came in to rent a trailer on a Sunday. Wasn't very busy so I got in and out super quick. Good experience!

Ryan H. 
Évaluation :
5

van had dog hair all over and we were hauling clothing. We did clean it out and it worked well.

Alex D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
3

I was only quoted for 18 miles when in fact I told them my location I would start from then go to and indicated it would be more then 18 miles I went more like 90 miles and then was charged a additional 50 dollars for miles I put on the truck. I was not happy about that it wasn't fully explained. So there for I ended up closer to 200 dollars for the use of the vehicle which was a lot higher then the estimated total. I would have rented somewhere else being they had unlimited miles,

Trisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda W. 
Évaluation :
5

This location was awesome. The kid helped me re wire my lights so they worked on the trailer.

Tylor W. 
Évaluation :
5

I didn't appreciate the "just break the seal" and we'll charge for the dolly and blankets. I have a lot of family and friends moving and I would just rather not have them in the truck. Just my personal opinion. I already opted out when I reserved the truck so I don't need them.

Beau D. 
Évaluation :
5

Everything went well

Scott S. 
Évaluation :
2

Only one person helping customers. Took too long to return a trailer because I had to wait for the customer before me to go through the check-in process. Really feel sorry for the customers behind me. Please get more help!

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendalleric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
2

rep was not helpful. no empathy, combative and gave me a truck with check engine light on. no communication from location which delayed my trip and cause loss of time and extra expense. truck had a transmission issue it seemed as well. In addition has only 22 gallon tank and not 40 gallon per the check out doc

Randall F. 
Évaluation :
5

Attentive, polite, knowledgeable service representatives. My cargo van was nearly new with 1000 miles on it and very clean.

Barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

Everything was good except I was charged for one gallon of gas when I should not have been. I rented the van on full and returned on full.

Alicia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trent P. 
Évaluation :
5

When I returned the rental truck to the location I have always rented from, I vented my frustrations re: the change in pick up location. The employee, a young man, was very patient and listened to my complaints. I forgot to include the fact that I paid for a dolly to help with heavy appliances but when we opened the truck there was a small square flat thing on wheels, which was not helpful at all and we needed to find one we could actually use, with straps and a frame to help with large items.

Susan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
4

Staff were efficient, knowledgeable, and helpful. Van made it easy to arrange items in cargo.

Barbara H. 
Évaluation :
5

From the check in desk to the clean trucks it was a great experience. The team was helpful, explained everything great and were just awesome to deal with in every aspect!!

Randall L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward F. 
Évaluation :
4

Fast, helpful personnel at the check-in and trailer return.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Expérience générale 
Évaluation :
4

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C.  |  Expérience générale 
Évaluation :
5

Personnel is very friendly and helpful

Krystal E.  |  Expérience générale 
Évaluation :
5

They were all AWESOME !!

Rose S.  |  Expérience générale 
Évaluation :
5

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Expérience générale 
Évaluation :
5

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  Premières impressions 
Évaluation :
5

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  Premières impressions 
Évaluation :
3

Friendly was helped right away

Dan B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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