Customer Reviews for U-Haul Moving & Storage of Waterford

6735 évaluations

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTSON STEPHA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Everything was great , I always go to U-Haul .

Regina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CRAIG G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL HOWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE JAMES S. 
Évaluation :
5

Staff was very helpful.

Keith V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timesha Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THIERRY MARC-CHA B. 
Évaluation :
5

Ann did an excellent job in making a situation that was not her fault into a positive experience. The staff there is very friendly and took care of my needs.

MELVIN PAUL D. 
Évaluation :
5

Great staff -- had a hiccup in my schedule and they were able to get me a vehicle for later in the day. Pleasant, professional and reassuring, they handled my request kindly. I'd certainly drive a couple extra miles to this location for the kind of service they provide.

SANDRA RUTH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad T. 
Évaluation :
5

Very professinal at both pick up and drop off.

TERRY LEE B. 
Évaluation :
5

Everything went great

CHARLES LARRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MADELEINE NORA D. 
Évaluation :
5

staff was polite and efficient, no significant waiting. Good advice given

PETER ALFRED L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON MATHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amy b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY CONSTATI C. 
Évaluation :
5

The drip-off location was Excellent, Friendly, and understood every Need as a Customer. All my concerns were addressed and taken care of. Zach's Team Members Performed Beautifully and deserve All The Respect And Appreciation From The Owners of the Company Directly. They are Beyond Approach and Very Deserving Of Bonuses, Raises, and The Most Koodles Ever. Great Work Guys and Gals.

MONICA LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA HALE M. 
Évaluation :
2

I was overcharged! I was told several times when making the reservation that there was a one-time delivery charge of 99 $. I was billed 137 $later. No explanation or detail was provided in the bill and I had to call several times to get an explanation, waiting on hold for over 30 minutes each time just to speak with someone.

Rana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
2

The guy that checked me in didn't look like he wanted to be there, had a hard time with my return, took him to long to get help, wasn't cheerful, had dread on his face, pickup truck had dirt in the bed wasn't swept out, message it needed an oil change on the dash. at times lack of service due to not enough staff the 4 times I've been there. this time they had printers working or decided to use them, the past our printers are down. for weeks? that is just pure BS

MICHAEL ALAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uday G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SIA B. 
Évaluation :
2

The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.

Renee P.  |  Premières impressions 
Évaluation :
5

My u boxs has been ready Friday night...also my u box was broken in to upon delivery ...why was my box lock broken when delivered any nothing had been said..left a note for driver to call me and I've had no calls...thanks staci croft...never for my promo code of 20 % off...I've rented for years from this company. Thanks staci croft 2392844731

Stacy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristin F.  |  Premières impressions 
Évaluation :
5

Very good experience

LONNIE GENE E. 
Évaluation :
5

All went very well. I have used this location a few times. Your team and equipment were high quality. Merci.

RICHARD JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renae M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

I originally rented from another location, only to be told later there wasn't a truck available. The same thing happened a second time. Everyone was extremely helpful and friendly, but overbooking definitely needs to be improved!!! needs to be

MARY MAUREEN O. 
Évaluation :
5

Good people 👍

MARICRUZ C. 
Évaluation :
5

Great staff!

JOHN CORNELIUS R. 
Évaluation :
5

Anne was so helpful and awesome!!!!!

ARYANA MARIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Attendant at turn in useless. Not helpful. I had to unhook trailer by myself.

TIBOR G. 
Évaluation :
3

Ive rent from uhaul MANY, MANY times! The system has def changed, not for the better. The truck was not even pulled up anywhere near the door, I had to walk to the end of the big parking lot to pick up the truck. Then the rep told me to pull up to the door so I could get my furniture pads, those weren't even in the truck or ready to go. The rep used to walk around the truck to look for damage etc, now they just have you do it by yourself & you have to submit your own pics of the damage?? Not impressed with companies like this that look for the easiest way out where the employees do the least amount of work but the costs have gone up?

ROSANN THERESE S. 
Évaluation :
5

My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!

Kendra G.  |  Expérience générale 
Évaluation :
3

This while experience caused alot of anxiety. I was moving from MI to TX. In the beginning it was alot of miscommunication from the customer service team. It was confusion with my method of payment. They were supposed to had changed a card but that was not the case had to go through so much just to talk to somebody to get the matter handled. The hold times to talk to someone were ridiculous. Some of the customer service agents attitudes were terrible. When I asked to speak to a manage one to me they were the manager and there was Noone else. I asked that someone higher return my call Noone ever did. Then I was told that I had 30 days of free storage thinking that I had time once the Pod was delivered and they stated the storage started when the POD was picked up. This was very misleading. On top of all that my 65 in TV is damaged, and cracked. I can't even watch it, and it was water in my POD. This was just a bad experience that I wish was better.

Ellise W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

timothy h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNE KIM G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonah K. 
Évaluation :
4

I called several times to make a reservation and no one answered the phone. I had to go in to make the reservation. The check out and return process was excellent.

JOHN HOWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn J.  |  Expérience générale 
Évaluation :
4

The equipment we were given was very old and not big enough. You should put in the description that it will not hold a queen size bed. While traveling I seen plenty of trailers with this on the back of a 5. by 8

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
1

Customer service was horrible. The gentleman that helped me clearly hated working there and seemed annoyed at my mere existence. When I asked a question the answer was short and in a way that was annoyed I took more of his time by asking a question. Incredibly disrespectful and unprofessional.

Erick R. 
Évaluation :
3

Space is very large and had plenty of trucks available. Very few employees and they weren't the most efficient or helpful. our truck leaked all over our boxes and furniture.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHN P. 
Évaluation :
1

The employees there do not have a sense of urgency. I work in retail and if I got treated the way I did, our business would be closed. But you are a multimillion dollar company and can do what you want and people come back because of your rates, not your customer service. Worst experience ever renting a moving truck.

JAMES ANDREW A. 
Évaluation :
5

Convenience was excellent. First time getting a rental and the process was very easy. Was hard to call for questions, but the links received via text were able to answer my questions.

Priscilla S. 
Évaluation :
5

Very helpful personal.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Friendly and helpful staff-Thanks!

Theodore G. 
Évaluation :
5

Great employees and staff

Jay A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
2

Why is my account still being charged i should get a25 $return for clean and early return, even extra gas. Can someone call me regarding this? 248 980-3046 then I'll make a review

JENNIFER ROSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA ANN S. 
Évaluation :
5

Trucks need running boards to help getting in

ROBERT EMMET Z. 
Évaluation :
3

Though the truck was visually "clean" it reeked of weed and I had to ride with the windows down the whole time the truck was rented. Returning the truck took longer than expected, too.

JENNIFER LEIGH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAJEEYAH ALIMA H. 
Évaluation :
5

Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.

robert c.  |  Premières impressions 
Évaluation :
5

Easy after hours checklist to walk through.

Seth J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kelly R. 
Évaluation :
4

The driver, Bobbi, was amazing. Friendly, professional, courteous, and efficient. She made the whole experience joyful.

joel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE ONEIL B. 
Évaluation :
4

Using the website is not user friendly. The location was good but wait time is very long, but that can be a combination of the customer indecision as well.

ERIC DEON J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEE F. 
Évaluation :
3

Make sure they transfer the phone back to the location. Maybe get a break room instead of eating food right at the counter. Hopefully they will get some customer training on how to handle a problem better then they did on 5/28/21

Alexander D. 
Évaluation :
1

No signage nor people to help identify where to go to drop off our trailer. Grossly understaffed. Wait time was way too long. Computer system in the store was unstable which added to the poor service. The dropoff area was full of trucks so we were asked to drive to the trailer storage area and back the trailer into a storage spot. There was no way to drop the trailer outside without going into the store.

Gary N. 
Évaluation :
2

The trailer was not at the location as reserved. I had to travel to another uhaul location in order to get a 5x8 trailer.

Erik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nimesh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL LYNN B. 
Évaluation :
5

As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility

SAMUEL M.  |  Expérience générale 
Évaluation :
3

The truck that I rented came to me with less than half of a tank of gas. This was very frustrating and added time and stress to an already stressful move. Please allow customers the best chance at not having to stop for gas more than once by filling the tank prior to pickup.

Joshua R. 
Évaluation :
5

Very friendly and helpful team!

THEODORE MELVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
3

When I got the truck, it was 100 miles over what was listed on paper. I didn't realize it until I already left. I tried contacting you guys. But kept getting automated answers.

JUSTIN JAMES F. 
Évaluation :
4

Return was confusing.. long lines of empty vehicles lined up.. nobody around. After while, an attendant showed up and said to follow him. He said to back the trailer in to a designated spot. Said I was all set. Pretty quick overall.

Philip S. 
Évaluation :
5

No suggestions - good, helpful service including hooking trailer up.

Jon L. 
Évaluation :
5

Many thanks!

SUSAN MARIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BARR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymundo R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek N. 
Évaluation :
3

We reserved a dolly and when we got there there, there wasn't any. I didn't get a refund. There is a cleaning fee I have to dispute, The trailer was filthy with dirt and all I transported was a queen sized bed. Mattress and frame. We followed the after hours return policy so I don't expect to pay the 20 $after hours fee. None of these costs did i expect when I made the reservation. Some one is supposed to call me in 48 hrs. I won't be renting from Uhaul again.

Cooper K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA ADRIANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott v.  |  Expérience générale 
Évaluation :
5

The guys came to WORK - changed my order on the fly and got me back to work with the right equipment. Not easy to have great customer services when your customers are all stressed out. These guys are Pros. Thank you

Bruce K. 
Évaluation :
4

Replace old trucks that shudder when they idle, can be turned on even when the key isn't in the ignition, and have doors that don't close right.

TODD JOEL C. 
Évaluation :
4

Only problem I encountered was the vehicle I rented didn't have ac and it was a very hot move with no relief 😓

Todd O. 
Évaluation :
5

fast and frendly

James C.  |  Premières impressions 
Évaluation :
3

the equipment and service was ok. when we called, we wanted to pick up and drop off at another location close to our house. good thing i checked before we left the house. then the guy who took our order quoted us a smaller trailer for 19 $. the store we picked up at rented us a larger more expensive trailer. some call that "bait & switch". my mediocre review is not because of this location. it was the dude who took our order!

LLOYD ALAN L. 
Évaluation :
2

The truck I rented from this location had warm air blowing from the a/c system on a very hot day and I am a homeowner and not a mechanic, so when the truck I rented also had a check engine light on, I was less than confident. Upon driving the check engine light started blinking. Customers don't care how busy you are, the equipment you rent out should be in better working order to provide a better experience for someone who may already be out of their element by having to drive something different and usually bigger than they're accustomed to. By providing efficiently operating, cost effective rental equipment you would better represent the corporate ethos of U-Haul

KASEY GAYLORD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN JAMES G. 
Évaluation :
4

I returned the trailer on Sun evening when the location was closed. The team advised me to check in on my mobile. I forgot to check in at the location, but tried to do so when I returned home, the app wouldn't let me because you have to take a picture with your phone of the location QR code. I know I was in the right location, but it didn't seems that I could check in another way.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G.  |  Premières impressions 
Évaluation :
5

While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire

GARY G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter J. 
Évaluation :
5

The door stuck really bad on the trailer. We could hardly open/close it.

Jo Ellen S. 
Évaluation :
5

Really appreciate your staff at this location

PATRINA ANNE A. 
Évaluation :
3

Returning the Uhaul was awful it was after hours we couldn't get the app to work . We tried to live chat and no one answered. We ended up leaving it and putting key in drop box. I got up to call as soon as they opened and was on hold 25 minutes before I spoke to someone! They ended up charging me for 8 gallons of gas when we returned it we tried to get it at 3/4 a tank which is crazy you should get it full and return it full because trying to estimate 3/4 tank when pumping is impossible it was barely off and I still got charged.

Kristin C. 
Évaluation :
1

Desk clerk was rude during pickup. He had walked in with a bag of chips and a pop with an attitude he had a customer. Original online order was set for 3 days with 10am pickup and 4pm drop off was arranged ahead of time. The clerk said he would have to charge be an extra day because I was dropping off later than 10am. I paid for the extra day, but I dropped the trailer off @ 3 days 1pm.

John C. 
Évaluation :
5

Prehaps look into widening the Highland road entrance. It's quite tight with 2 normal vehicles. Having 2 box trucks with inexperienced drivers trying to navigate it could result in some damage. That would be more of a store/property owner issue. Store level everything went smoothly and staff member was great.

JOHN MICHAEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth T.  |  Expérience générale 
Évaluation :
5

UHAUL Waterford, is one of the best storage facilities around town. Merci.

Tonya h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY B.  |  Expérience générale 
Évaluation :
5

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  Premières impressions 
Évaluation :
5

Excellent Experience.

jackie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan H.  |  Expérience générale 
Évaluation :
5

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Expérience générale 
Évaluation :
4

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Y.  |  Online Move In 
Évaluation :
5

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Expérience générale 
Évaluation :
2

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramesh K.  |  Expérience générale 
Évaluation :
5

Thanks

Dale L.  |  Expérience générale 
Évaluation :
5

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R.  |  Premières impressions 
Évaluation :
4

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Premières impressions 
Évaluation :
5

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  Premières impressions 
Évaluation :
5

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  Premières impressions 
Évaluation :
5

Everything was as expected. Thank you

Arthur B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey B.  |  Expérience générale 
Évaluation :
5

If we need storage or need to move again, we will definitely consider using this facility again.

joetta A.  |  Expérience générale 
Évaluation :
5

The facility was extremely convenient and the staff was friendly and helpful.

Sara A.  |  Expérience générale 
Évaluation :
5

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  Premières impressions 
Évaluation :
4

Took care of my rental storage needs promptly. Merci.

RONALDJOSEPH W.  |  Premières impressions 
Évaluation :
3

people don't smile anymore.

Don C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa R.  |  Expérience générale 
Évaluation :
3

The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....

Todd C.  |  Expérience générale 
Évaluation :
5

Zack was very professional and made everything works smooth

micheal h.  |  Premières impressions 
Évaluation :
4

Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.

RICHARD B.  |  Expérience générale 
Évaluation :
3

I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, "No we don't prorate." That was it. Unfriendly AND unfair.

Laura E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jess s.  |  Expérience générale 
Évaluation :
5

We were quite pleased with everything and have recommended it to friends already. Super place to do business with.

Larry E.  |  Expérience générale 
Évaluation :
5

Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin

Constantin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B.  |  Expérience générale 
Évaluation :
5

I only wish that the storage area doors weren't left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.

Stacy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise N.  |  Expérience générale 
Évaluation :
5

Very good experience and extremely convenient...i appreciate the help from your staff

PATRINAANNE A.  |  Premières impressions 
Évaluation :
5

Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!

Denise N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yahela D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie m.  |  Premières impressions 
Évaluation :
5

Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.

Alan R.  |  Expérience générale 
Évaluation :
2

I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.

Melissa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYANA F.  |  Expérience générale 
Évaluation :
5

A VERY efficient operation and friendly

Deborah S.  |  Premières impressions 
Évaluation :
5

Very clean and well lighten place

Edward P.  |  Premières impressions 
Évaluation :
5

I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana

Constantin L.  |  Premières impressions 
Évaluation :
5

Rep was helpful

WILLA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L.  |  Premières impressions 
Évaluation :
5

My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.

Gidget C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYNETTA L.  |  Expérience générale 
Évaluation :
5

Customer service here was great!

Shamea F.  |  Premières impressions 
Évaluation :
4

I had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it's on me. I was there for about a year.

Heather L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gidget C.  |  Premières impressions 
Évaluation :
5

Great experience 👍

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristy d.  |  Premières impressions 
Évaluation :
5

I really appreciate UHaul's convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.

Stacy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri k.  |  Expérience générale 
Évaluation :
5

I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!

Larry E.  |  Premières impressions 
Évaluation :
5

great staff. very helpful

ERNEST T.  |  Premières impressions 
Évaluation :
5

The staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.

Alecia H.  |  Expérience générale 
Évaluation :
5

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  Premières impressions 
Évaluation :
5

Need more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.

James P T.  |  Expérience générale 
Évaluation :
5

Thanks

Shirley w.  |  Premières impressions 
Évaluation :
5

Very helpful staff.

Brian T.  |  Premières impressions 
Évaluation :
5

No problems, two hard working guys!

kathaleen c.  |  Premières impressions 
Évaluation :
5

Great people and facility. Thanks!

GORDON R.  |  Expérience générale 
Évaluation :
4

Merci

TIMIKA W.  |  Expérience générale 
Évaluation :
5

This facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %

miguel g.  |  Expérience générale 
Évaluation :
5

I had no problems with anything

LULA S.  |  Expérience générale 
Évaluation :
4

The staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.

JOHN G.  |  Expérience générale 
Évaluation :
4

Aucun

Liz D.  |  Expérience générale 
Évaluation :
5

Quick and friendly service. Explained everything and answered all my questions.

Patricia J.  |  Premières impressions 
Évaluation :
4

The customer service was excellent, and storage facility clean. No compLaints

TAMMY M.  |  Expérience générale 
Évaluation :
5

The convenient hours and location facilitated a smooth move.

CHarles S.  |  Expérience générale 
Évaluation :
5

Great service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.

Rosalyn S.  |  Premières impressions 
Évaluation :
2

Plz Reduce payment. Access doors were locked. Ttook 1,5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.

john s.  |  Expérience générale 
Évaluation :
3

After hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling away

Mary D.  |  Expérience générale 
Évaluation :
5

This team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!

BARBARA R.  |  Premières impressions 
Évaluation :
5

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  Premières impressions 
Évaluation :
3

It was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn't work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.

Kathryn M.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Explained everything very well. Very clean interior units.

Timothy J.  |  Premières impressions 
Évaluation :
2

Took over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.

cassandra c.  |  Expérience générale 
Évaluation :
5

Outstanding group of associates, knowledgeable, helpful, informative.

terry c.  |  Expérience générale 
Évaluation :
5

I love the security measures and the customer service

Tiffany K.  |  Premières impressions 
Évaluation :
5

Excellent

ORIN L.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!

mary f.  |  Premières impressions 
Évaluation :
4

The staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.

LEA F.  |  Expérience générale 
Évaluation :
5

merci

Liz D.  |  Premières impressions 
Évaluation :
5

I've rented several trucks from here as well as used the storage facilities. The customer service staff is awesome! Very friendly and helpful! I would (and have) recommended this location.

Catherine G.  |  Expérience générale 
Évaluation :
5

Nice place. Ann was very helpful .

MARLA K.  |  Premières impressions 
Évaluation :
5

Ive used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you again

ROBERT R.  |  Premières impressions 
Évaluation :
1

No one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experience

TIMIKA W.  |  Premières impressions 
Évaluation :
5

They were very helpful. Thank You

John R.  |  Premières impressions 
Évaluation :
5

zach was efficient, friendly and quick. nice clean facility

Kathryn Z.  |  Premières impressions 
Évaluation :
5

Merci

TERRY W.  |  Expérience générale 
Évaluation :
5

Brand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.

Shawna B.  |  Premières impressions 
Évaluation :
5

Thanks for taking great care of me!

Sarah H.  |  Expérience générale 
Évaluation :
5

I was very satisfied with the overall experience of U haul. I appreciate you guys!

Ninean T.  |  Expérience générale 
Évaluation :
5

Great staff!

Joseph N.  |  Premières impressions 
Évaluation :
5

Friendly staff! Very Friendly and great to work with!

Scott J.  |  Expérience générale 
Évaluation :
5

Thank you so much for your service.

Melvin S.  |  Expérience générale 
Évaluation :
5

Cal is very friendly, helpful and professional

CAROL R.  |  Expérience générale 
Évaluation :
4

I rented a truck & moved out of my unit. I sat at the counter 3 separate times & informed 3 diff staff I was moving out. It never got notated in system. I was billed for the next month.

Richard B.  |  Expérience générale 
Évaluation :
5

Friendly and cooperative

zakaria a.  |  Expérience générale 
Évaluation :
5

Excellent

MATT C.  |  Expérience générale 
Non reviews have been submitted for this location.

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