Évaluations des clients U-Haul Moving & Storage of Waterford

Bill was different than quoted. I emailed but no response. Truck was horribly old and rickety.

The gals working are a real class act

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Very disrespectful and rude employees. Not enough employees to handle customers in a timely manner.

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Uhaul truck could have been cleaner on inside. Tow dolly straps where very frayed and the uhaul place I drop off my equipment at said that should have not been sent out and they need replaced.

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Rented a cargo van for the day and it was a great experience- employees were friendly both at pick up and drop off

staff is always courteous and professional. Quick in and out.

The staff on site for pick up and drop off were great. I will work with that U-Haul site again when needed.

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Excellent customer service

Air bag light was on. the windows were dirty. The customer service was nasty. I will never us this U-Haul place again. Did speak with a manager he made it right.

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There was multiple issues I was late to do what I had to do and the lady didn't act like she knew what was going on I called him three times to get a specific information so everything will go smoothly and then it end up being different when I got there but ended up on me having to pay people to help me that can even help me because I had to get the kids and then when I went they change my rate I put over the amount of gas and I got charged more than what I was going to get charged in the first place because I had to drive it back out to their location instead of drop it off to the location closer than me because of the timing with the stuff I picked it up out here cause I had to be somewhere and I was late and had to wait another hour so my vehicle had to stay there all night so I called to tell him I was dropping it back off there and I switched everything and I didn't even get my Full deposit back on what I was supposed to get I got less than that way less! And they didn't even say sorry once they didn't ask to switch it and compensating to make it right then they try to put it back on a $50 card that he watch me throw in the garbage the previous day when I called up there and ask can I use a gift card for my work because you're supposed to be for the gas to put that in the vehicle and it ended up having to go towards the deposit because even though I called 10 minutes before I got there and they said 109 out the door I ended up getting there and it ended up being 209 and I spoke to somebody five times that day it was the worst experience that I've ever had and they said that they were rated number one the day before I will never recommend this to anywhere and I will find somewhere else besides U-Haul to rent from My whole family has never changed from U-Haul and it will change now! The point being is not only did they do totally opposite of what they said they didn't even apologize they showed no no remorse or care for anything but then the man said have a nice day like a smart but when I walked out the door after not speaking to me the whole entire time!

You try to charge me for a dolly I turned in already. You said I had the equipment for a month but still allow me to rent a whole dolly & a truck?. How can I still have something if I turned it in and why would you allow me to get another one if you thought I had the last dolly??? $240 that I'm fighting for right now!!! They probably rented it out to someone else and they just returned it but it wasn't me. The customer service was pretty Good I must say. But please do a better job with making sure everyone who works there knows how to properly except your equipment return.

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Went as planned. I was very pleased all the way around. Keep up the good work.

Staff was nice.

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They have to make the service of the app faster, it is very tedious, almost an hour filling it and nobody is going to answer me for that lost hour in the place

Everything went well

The customer service is below average. The staff are unfriendly and very slow.

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My truck was terrible the suspension was bad my drive was horrible with all my furniture in it bumping and hitting hard that was the only thing I was not happy with a terrible riding truck.

Staff was friendly and helpful

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Nothing!

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Very good experience overall. The UHaul location is very good, I also had multiple contacts with UHaul agents by phone and had excellent experience with all of them as well. Thank you !

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Stop double charging customers. My credit score will be effected as a result of 2 double charges. Representative indicated it was a system error that happened to multiple people. Does not decrease the impact to the customer

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It would be great if staff were personable and engaging with customer. Moblie app didn't allow me to upload photos.

Was a bit confused about what the gas level was supposed to be. It was 3/4 when I left. The person told me it was 3/4 however when I returned it with 3/4 was stated it was supposed to be a higher level so I was charged extra for gas.

Well we lost the truck keys the young lady just said we do normally keep spare keys that's it she didn't try to help me at all so now not only did I have to move out of state I also had to pay $271 to get a key made.

This was honestly the best and easiest way to move if you don't have a lot of belongings. UHaul made it easy, staff was friendly, and communicated well. Pick up was easy and I was able to contact my driver directly after setting up my drop off date/time to have my box taken away. Would highly recommend to anyone that doesn't want to spend 12 hours in a truck. Package was due to arrive by Dec. 3rd, but came early and was dropped off Nov. 30th! Box was picked up 630 miles away on Nov. 16th.

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The truck steering was awfully seemed like loose tye rods. Went to drive it back to Waterford and getting up to 50 the truck started shaking so bad my husband was afraid something was going to happen and we had a 2 and1/2 hour drive. We didn't want to get stuck on the hwy. We took it too the closest uhaul. Which is houghton lake,And dropped it off we said we would wait for them to check it out and fix it and Sandy said she would take care of it. Mrs Martin and question please call 2483306699

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I was in and out in less than 10 minutes. When I returned, the inspector greeted me promptly and processed my return in less than 5 minutes

Very helpful. All I got was a tow dolly but guy hooked it up for me n helped me figure out my hookups definitely go there for your towing or hauling needs.

Steering was extremely loose. Wipers did not work while driving through a winter storm. I had to return to the dealer to have them open the back door and lock which were frozen. That should have been deiced before I picked it up. When I voiced my concerns the response was OK. That's it OK. THIS TRUCK SHOULD NOT BE ON THE ROAD ESPECIALLY IN A WINTER STORM.

Issue with the fact that the previous nick or marks from other uses were marked on vehicle with stickers with an "X" on them. This location says that they don't sticker or Premark past damages and will not use what's there as legit. Weird and scary. Not as convenient as original starting location I selected.

Excellent experience. Gentleman who checked me in was awesome. Believe his name was Tremone

Very slow service, bad communication and bad customer service overall. I hit also charged an extra $20 for after hours service for putting the key in drop box. According to the person who did the paper work that we failed to check out and the instructions was highlighted on the contract which we never heard a word from him saying anything about this process. Also, while trying to solve this issue the person hung up in a middle of conversation. I've used uhall for the past 20 years and I've never had such a bad experience like this one. Obviously management needs to take a closer look at the operations of this location . Thank you

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A tire flattened that probably should have been removed and replaced for safety and customer service. A lug nut was also missing from the tire that was flat.

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The service was exactly what we needed. Delivered on on the time commitments, driver was informative and courteous, and we felt the entire experience was a good value. Thank you Ubox!

Given COVID I was very surprised that the staff did not wear masks. I was having a hitch installed and per the UHaul website this was to be while you wait. However, I was informed otherwise when I arrived. The mechanic was very nice and did a good job as I did not have any problems towing the trailer over 600 miles. I was not very impressed with the other staff.

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This survey does not ask the right questions. My boxes were delivered (2 boxes). I only filled and locked 1, but I've been charged all along for 2 boxes. I have called customer service, emailed, etc. and have been told that my only recourse is to go to the location itself. Customer Service could not take care of the overcharge?? How is that cust service? I went to the location last week - service rep was not wearing a mask, manager did not come out and talk to me, was told my overcharge would be addressed, but a week later I've had no response or credits applied. I called the Zach Shattuck's cell phone yesterday and left a message. No answer or response. Honestly can't say I would ever recommend.

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Easy process. Friendly staff. From pick up to drop off it was effortless.

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Be kind to this customer. Fix your equipment. Make sure it's loaded with what's been rented/purchased.

Be sure they know how to open the tailgate and the flip open key holder.

Not sure. It was a good experience...better than I thought it would be.

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Need to have hand sanitizer and checkout stations. Employees need to wear masks

We reported that the engine was sputtering, maybe a carburator/feul pump issue. The attendant did not seem concerned. I think a customer with less experience will not be happy.

Put a jack on the front of this trailer!!!!!! For the love of all that is holy this things going to create an entire new medical class of hernias!

Got charged for extra day, turned it in on the day it was due, was never told it had to be at the time of rental or it's a $40 charge

all went well and smooth a very effecient group eventhough they seemed understaffed they got the job done by working more effeciently

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I don't know if it's the location or U-Haul in general. I tried doing all by phone to be disappointed by multiple problems. I left a half hour after pickup time because online instructions were unclear and not working. I had to go inside to get assistance twice. Returning had same problems, had to go inside to get assistance.

The trailer was in good working order but was dirty. It had mud caked to the front and side panels and had debris on the floor. Make sure the equipment is cleaned.

App for pick up and return is better than standing in line. Alternate ID like passport or another contact could be noted as requirement before you get to pick up location

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Great service in and out in 10 minutes. Employees real helpful and happy to assist you.

I can't think of anything

The radio area was flashing continuously, could not turn off. The truck otherwise was clean and well maintained, typical work truck perfect for our need. When we picked it up, there was only one individual working and therefore gas gauge was between 3/4 and 1/2, which was resolved on return. Pleasant, courteous employees at location. Customer service operator not so much and it takes far too long to answer your telephones - waiting 10 minutes is unacceptable for any business!

I rented a 5x8 trailer , a dolly, and a hitch was put on my vehicle. The pick up associate was not welcoming to me seemed not helpful. When i dropped off the trailer a young lady associated came outside seemed luke she didnt want to work she unhitched the trailer didnt check anything and proceeded to go inside. I had to aske her to come back to get the ball hitch off my truck its not my property its uhaul she seemed upset. The dolly was in the trailer she didnt even check to see if it was there. I asked the other older lady why they dont check so that i feel secure and all uhaul property is ok the male associated told me they have cameras for that i said no i prefer to know now so i dont have any problems later . The checkout lady told me the girl checked it and gave me my receipt and said i was good even though the girl never chect anything. I feel a little customer service is needed

Truck was clean and in good shape only problem was with door on the drivers side. Had to use passenger door to get in

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Employees not wearing a mask inside the store and they were not behind the plexiglass barrier. They did have masks on when assisting outdoors.

I was very satisfied with my rental pick up and return. The price was reasonable

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