Customer Reviews for U-Haul Moving & Storage of Waterford

6621 évaluations

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The door stuck really bad on the trailer. We could hardly open/close it.

Jo Ellen S. 
Évaluation :
5

Really appreciate your staff at this location

PATRINA ANNE A. 
Évaluation :
3

Returning the Uhaul was awful it was after hours we couldn't get the app to work . We tried to live chat and no one answered. We ended up leaving it and putting key in drop box. I got up to call as soon as they opened and was on hold 25 minutes before I spoke to someone! They ended up charging me for 8 gallons of gas when we returned it we tried to get it at 3/4 a tank which is crazy you should get it full and return it full because trying to estimate 3/4 tank when pumping is impossible it was barely off and I still got charged.

Kristin C. 
Évaluation :
1

Desk clerk was rude during pickup. He had walked in with a bag of chips and a pop with an attitude he had a customer. Original online order was set for 3 days with 10am pickup and 4pm drop off was arranged ahead of time. The clerk said he would have to charge be an extra day because I was dropping off later than 10am. I paid for the extra day, but I dropped the trailer off @ 3 days 1pm.

John C. 
Évaluation :
5

Prehaps look into widening the Highland road entrance. It's quite tight with 2 normal vehicles. Having 2 box trucks with inexperienced drivers trying to navigate it could result in some damage. That would be more of a store/property owner issue. Store level everything went smoothly and staff member was great.

JOHN MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANELLE MARIE M. 
Évaluation :
2

I rented a utility trailer from the location on Satchebaw and upon arriving, found the trailer did not have a ramp. After a search, a trailer was located at the Highland Road location with a ramp. The wait time to finish the rental was excessive. The system of booking people and getting them on their way should be studied to see how it can be improved to reduce waiting time. When returning the trailer, I had to unhook it myself or wait on line for an associate. There should be a quick return lane for returns, especially trailers.

VINCENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
4

They were super busy.

Darin H. 
Évaluation :
4

The after hours return system on line was not working well and I wound up having to just call in after several attempts

JOSHUA STEVEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD ANTHONY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH CATHERINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisha C. 
Évaluation :
5

Long wait time in line !!!

JESSICA LYNN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDRIS DONLASHON B. 
Évaluation :
5

Some employee act like no customer are in. Not all time happen but my last time there was not pleasant

John V. 
Évaluation :
5

Looking forward to using these services again REAL soon😊

TATIANNA DESHA B. 
Évaluation :
2

Trailer had no brake fluid and the gentlemen who attended us didn't know what he was doing

Keissa L. 
Évaluation :
2

Poor customer service

JOSEPH LESLIE Y. 
Évaluation :
5

Great friendly people.

THOMAS C T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd C. 
Évaluation :
4

The online service is not efficient. It wasted time and i still had to go in the store and rent the van

Jack S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabelle A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

UHAUL Waterford, is one of the best storage facilities around town. Merci.

Tonya h.  |  Expérience générale 
Évaluation :
1

Trailer had 4 bald tires, trailer was all dented. I had to have a service come out to change the tires at 10 pm because I spent 2 hrs on hold trying to get ahold of someone at the location (5pm-7pm) Then Went online and did a chat, that's when they sent someone out for the tires

SAMUEL LAZAR A. 
Évaluation :
5

Verify the customer gets what they ordered e.g. I ordered pads and they were not in the trailer or given to me. I assumed they would be in the trailer as it was my first U-haul rental.

John K. 
Évaluation :
5

You are doing great here, if anything was needed it might inly be up front check in staff on high volume days. Bery pleased with this location have used it a lot.

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERRISHANNA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karhleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elier C. 
Évaluation :
5

Some technical difficulties with the online rental pickup and drop off otherwise everything was perfect

Tyler V. 
Évaluation :
2

employee's need to thoroughly inspect ramps before letting a customer leave the lot. Inspections should be part of a safety check process every time a truck is returned. I was injured by a broken ramp. Luckily, no one fell off while loading. If the store would have assisted me with my truck I wouldn't have wasted an entire day waiting on the current one to get fixed. I was unable to move into my new place on the day i was supposed to, which was 3 hours away and I had to pay extra to reschedule plus overtime costs. It was a terrible, traumatic experience and I won't be using Uhaul again in the future - I'll hire a full service company. Lastly, the customer/roadside service was EXCELLENT! They paid for my dinner, offered to pay for lodging (if I needed) and they reimburse me for additional moving labor.

christina R. 
Évaluation :
2

I put gasoline back too much due to gas meter not showing the remaining accurately. Then, the person at counter just said thank you for extra gas at returning.

MIKIO I. 
Évaluation :
5

Your customers service is top notch Thank you.

MARK ALBERT G. 
Évaluation :
3

More customer friendly checkout agents. (The checkin agent was much friendlier and made the experience more pleasant) Trailer worked fine but was beat up and dirty. Tires showed considerable wear. I was concerned that they would hold up for my rental period.

TIMOTHY EDWARD K. 
Évaluation :
5

The Waterford location was great and the fast checkout was preformed at a safe distance very easily. I've tried other places and I always come back to u haul for the value and ease of renting a moving truck. Merci

DAWN MARIE D. 
Évaluation :
5

The online process was supposed to eliminate contact and the wait in line, however requiring me to go inside and ask for the keys defeats that purpose. Tons of contact and a fury inducing wait in line for it to become my turn only to have the lady walk away for 15 minutes.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHRAF MOHAMED I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE ALEJANDR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY B.  |  Expérience générale 
Évaluation :
5

I am also customer with U-Haul Storage at this location. My experience have been positive. The staff are professional and polite along with efficient in the process of delivering services needed.

CHARLENE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LYLE K. 
Évaluation :
4

Returned truck on Sunday afternoon. I felt as if they were short staffed. There were a few customers waiting.

CRAIG ALDEN R. 
Évaluation :
5

Mobile checkout was a little unorganized. I still had to enter counter to obtain key and then drop off key for inspection. Seems counter intuitive for mobile check in and checkout.

Joseph S. 
Évaluation :
5

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BONNIE LEE G. 
Évaluation :
5

Excellent Experience.

jackie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
5

Nothing. everyone was very helpful and service was quick

STACIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriano S. 
Évaluation :
5

After many of transactions at this location, I've never had anything but a professional and courteous experience.

DAVID JOHN H. 
Évaluation :
5

Excellent service and great people!!

PAUL HOWARD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KUSHAN-NILESHBHA G. 
Évaluation :
3

Not happy that equipment rented had damage to side fender with light taped on. had a 700 mile trip one way with car dolly. This location had several on site. Was sent a expired link to confirm equipment condition and when I called main # after 30 min wait, rep hung up on me. Not good

RICHARD JOSEPH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michaeljames G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE LYNNE T. 
Évaluation :
4

The truck I rented should not have been in service. Steering wheel very shakey when driving and suspension very bouncy and not normal bouncy for a large uhaul. We have rented plenty of them. I was only doing side streets and short distance. If someone had this on the expressway that could of been very dangerous.

Stephanie W. 
Évaluation :
5

everything about my experience was great

debora H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA FERN H. 
Évaluation :
5

Very convenient and great service!

Nancy M. 
Évaluation :
3

Make after hour returns easier on your phone..

GREGORY G. 
Évaluation :
3

They are way too slow at helping the customers.

DAVID ALLEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S.  |  Expérience générale 
Évaluation :
3

Not enough customer service agents. Every time we rent at this locatioon, there is a long wait due to limited staff.

KELLY ANITA K. 
Évaluation :
4

Simplify online key pick-up easier in store, wait time was a little longer than necessary.

Christian S. 
Évaluation :
4

There is always a long wait for service.

Kelly P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERALAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY MICHAEL C. 
Évaluation :
5

Fast and friendly!! Will use again

Terrance M. 
Évaluation :
2

I had pods shipped from Arizona to Michigan. The Arizona side went through great. Once pods got to Michigan I got a call that their fork lift couldn't lift the pods so I had to go down when I didn't have time and re sort my pods. I don't understand why they were fine in Arizona and not in Michigan. I am now all done with the pods and they have been picked up but online it still shows they are in storage and U-haul just double charged my for another month of storage when I'm all done. You guys have the empty pods and this transaction is complete yet I'm still getting charged. This is completely unacceptable and not authorized. I will never use U-haul pods again and I for sure will not be recommending them to anyone. This has been a nightmare and cost me so much extra in time I did not have!

sean G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan H.  |  Expérience générale 
Évaluation :
3

The after hours return was a big hassle my phone would not let me share location so it was a whole half hour ordeal.... not nice at all....

CHRISTOPHER DALE A. 
Évaluation :
5

So glad there were four counters open for check in, as there was quite a line up of customers. Very convenient location.

JON LAWRENCE O. 
Évaluation :
1

Horrible experience!! Terrible equipment

MONIQUE MAFAYA F. 
Évaluation :
5

There is no improvement needed for the location . However there should be some type of communication of why a person would be put on e alert for their storage unit which has nothing to do with them renting a vehicle or to inform them of it at least the customer

WILLIE EARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSTYALLAN D. 
Évaluation :
5

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Expérience générale 
Évaluation :
4

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM WOODROW B. 
Évaluation :
3

Your computer,had to give my license and credit card 4 different times,and there's still an issue with the bill

michael H. 
Évaluation :
1

I hates this experience . It was the worst ever! I was overcharged and inconvenienced!

cindy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Y.  |  Online Move In 
Évaluation :
4

Storage units were clean and well organized. The computer system was down during my drop-off but they accepted my rental and emailed me my receipt the next day after the system was up. They also honored the 1-month free storage with any truck rental. Great job.

Martin W. 
Évaluation :
5

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savanna W. 
Évaluation :
5

The delivery person was extremely nice and knowledgeable. The whole process, delivery and pick up, was a very easy experience, and we appreciated her expertise and customer service.

Porter B. 
Évaluation :
5

Drop off was quick and easy. The gentleman who checked me in was courteous, efficient and interested in helping me, the customer, have a quick and easy check in. Would definitely recommend your location! Merci.

GARON KEVIN G. 
Évaluation :
3

Not charge as much

Will S. 
Évaluation :
2

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD KASSEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tykeyra L. 
Évaluation :
5

Ann is very helpful and polite ! Great team !

ALEJANDRO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES EDWARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY RYAN S. 
Évaluation :
5

I've used this location several times and it always seems to be easy, smooth, and quick. The vehicles are in excellent condition and the service is swift, plus getting checked out at the end is very straightforward.

THERESA ANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramesh K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN LANETTE S. 
Évaluation :
5

Thanks

Dale L.  |  Expérience générale 
Évaluation :
5

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R.  |  Premières impressions 
Évaluation :
4

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Premières impressions 
Évaluation :
5

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  Premières impressions 
Évaluation :
5

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  Premières impressions 
Évaluation :
5

Everything was as expected. Thank you

Arthur B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey B.  |  Expérience générale 
Évaluation :
5

If we need storage or need to move again, we will definitely consider using this facility again.

joetta A.  |  Expérience générale 
Évaluation :
5

The facility was extremely convenient and the staff was friendly and helpful.

Sara A.  |  Expérience générale 
Évaluation :
5

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  Premières impressions 
Évaluation :
4

Took care of my rental storage needs promptly. Merci.

RONALDJOSEPH W.  |  Premières impressions 
Évaluation :
3

people don't smile anymore.

Don C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa R.  |  Expérience générale 
Évaluation :
3

The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....

Todd C.  |  Expérience générale 
Évaluation :
5

Zack was very professional and made everything works smooth

micheal h.  |  Premières impressions 
Évaluation :
4

Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.

RICHARD B.  |  Expérience générale 
Évaluation :
3

I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, "No we don't prorate." That was it. Unfriendly AND unfair.

Laura E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jess s.  |  Expérience générale 
Évaluation :
5

We were quite pleased with everything and have recommended it to friends already. Super place to do business with.

Larry E.  |  Expérience générale 
Évaluation :
5

Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin

Constantin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B.  |  Expérience générale 
Évaluation :
5

I only wish that the storage area doors weren't left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.

Stacy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise N.  |  Expérience générale 
Évaluation :
5

Very good experience and extremely convenient...i appreciate the help from your staff

PATRINAANNE A.  |  Premières impressions 
Évaluation :
5

Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!

Denise N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yahela D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie m.  |  Premières impressions 
Évaluation :
5

Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.

Alan R.  |  Expérience générale 
Évaluation :
2

I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.

Melissa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYANA F.  |  Expérience générale 
Évaluation :
5

A VERY efficient operation and friendly

Deborah S.  |  Premières impressions 
Évaluation :
5

Very clean and well lighten place

Edward P.  |  Premières impressions 
Évaluation :
5

I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana

Constantin L.  |  Premières impressions 
Évaluation :
5

Rep was helpful

WILLA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L.  |  Premières impressions 
Évaluation :
5

My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.

Gidget C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYNETTA L.  |  Expérience générale 
Évaluation :
5

Customer service here was great!

Shamea F.  |  Premières impressions 
Évaluation :
4

I had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it's on me. I was there for about a year.

Heather L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gidget C.  |  Premières impressions 
Évaluation :
5

Great experience 👍

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristy d.  |  Premières impressions 
Évaluation :
5

I really appreciate UHaul's convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.

Stacy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri k.  |  Expérience générale 
Évaluation :
5

I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!

Larry E.  |  Premières impressions 
Évaluation :
5

great staff. very helpful

ERNEST T.  |  Premières impressions 
Évaluation :
5

The staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.

Alecia H.  |  Expérience générale 
Évaluation :
5

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  Premières impressions 
Évaluation :
5

Need more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.

James P T.  |  Expérience générale 
Évaluation :
5

Thanks

Shirley w.  |  Premières impressions 
Évaluation :
5

Very helpful staff.

Brian T.  |  Premières impressions 
Évaluation :
5

No problems, two hard working guys!

kathaleen c.  |  Premières impressions 
Évaluation :
5

Great people and facility. Thanks!

GORDON R.  |  Expérience générale 
Évaluation :
4

Merci

TIMIKA W.  |  Expérience générale 
Évaluation :
5

This facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %

miguel g.  |  Expérience générale 
Évaluation :
5

I had no problems with anything

LULA S.  |  Expérience générale 
Évaluation :
4

The staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.

JOHN G.  |  Expérience générale 
Évaluation :
4

Aucun

Liz D.  |  Expérience générale 
Évaluation :
5

Quick and friendly service. Explained everything and answered all my questions.

Patricia J.  |  Premières impressions 
Évaluation :
4

The customer service was excellent, and storage facility clean. No compLaints

TAMMY M.  |  Expérience générale 
Évaluation :
5

The convenient hours and location facilitated a smooth move.

CHarles S.  |  Expérience générale 
Évaluation :
5

Great service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.

Rosalyn S.  |  Premières impressions 
Évaluation :
2

Plz Reduce payment. Access doors were locked. Ttook 1,5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.

john s.  |  Expérience générale 
Évaluation :
3

After hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling away

Mary D.  |  Expérience générale 
Évaluation :
5

This team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!

BARBARA R.  |  Premières impressions 
Évaluation :
5

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  Premières impressions 
Évaluation :
3

It was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn't work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.

Kathryn M.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Explained everything very well. Very clean interior units.

Timothy J.  |  Premières impressions 
Évaluation :
2

Took over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.

cassandra c.  |  Expérience générale 
Évaluation :
5

Outstanding group of associates, knowledgeable, helpful, informative.

terry c.  |  Expérience générale 
Évaluation :
5

I love the security measures and the customer service

Tiffany K.  |  Premières impressions 
Évaluation :
5

Excellent

ORIN L.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!

mary f.  |  Premières impressions 
Évaluation :
4

The staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.

LEA F.  |  Expérience générale 
Évaluation :
5

merci

Liz D.  |  Premières impressions 
Évaluation :
5

I've rented several trucks from here as well as used the storage facilities. The customer service staff is awesome! Very friendly and helpful! I would (and have) recommended this location.

Catherine G.  |  Expérience générale 
Évaluation :
5

Nice place. Ann was very helpful .

MARLA K.  |  Premières impressions 
Évaluation :
5

Ive used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you again

ROBERT R.  |  Premières impressions 
Évaluation :
1

No one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experience

TIMIKA W.  |  Premières impressions 
Évaluation :
5

They were very helpful. Thank You

John R.  |  Premières impressions 
Évaluation :
5

zach was efficient, friendly and quick. nice clean facility

Kathryn Z.  |  Premières impressions 
Évaluation :
5

Merci

TERRY W.  |  Expérience générale 
Évaluation :
5

Brand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.

Shawna B.  |  Premières impressions 
Évaluation :
5

Thanks for taking great care of me!

Sarah H.  |  Expérience générale 
Évaluation :
5

I was very satisfied with the overall experience of U haul. I appreciate you guys!

Ninean T.  |  Expérience générale 
Évaluation :
5

Great staff!

Joseph N.  |  Premières impressions 
Évaluation :
5

Friendly staff! Very Friendly and great to work with!

Scott J.  |  Expérience générale 
Évaluation :
5

Thank you so much for your service.

Melvin S.  |  Expérience générale 
Évaluation :
5

Cal is very friendly, helpful and professional

CAROL R.  |  Expérience générale 
Évaluation :
4

I rented a truck & moved out of my unit. I sat at the counter 3 separate times & informed 3 diff staff I was moving out. It never got notated in system. I was billed for the next month.

Richard B.  |  Expérience générale 
Évaluation :
5

Friendly and cooperative

zakaria a.  |  Expérience générale 
Évaluation :
5

Excellent

MATT C.  |  Expérience générale 
Évaluation :
1

Was told about a replacement for my unti because the hinge was in super bad shape. Was told it would be done in minutes but it was hours later.

Nicholas L.  |  Réservation 
Évaluation :
2

Took over 2 week for you guys to deliver my ubox to my location. Didn't hear anything. Had to call customer service multiple times to figure anything out, and that didn't help to much

JEREMY B.  |  Expérience générale 
Évaluation :
1

Took four different calls to the store to let them know I moved out and no longer needed my unit. received multiple notices saying I had late charges. every time I called I was on hold forever.

Samantha B.  |  Expérience générale 
Évaluation :
2

Everything went great...until it didn't. I tried to cancel my storage unit in store and was told I would receive a receipt by email. I never did, had to call and struggle to close it over the phone

Thomas B.  |  Expérience générale 
Évaluation :
3

Facilities could use updates compared to other uhaul facilities. The staff was courteous though always too busy. I had issues with ending my storage reservation despite conversations with 2 employees.

Dalton M.  |  Expérience générale 
Non reviews have been submitted for this location.

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