Customer Reviews for U-Haul Moving & Storage of Waterloo

3303 évaluations

585 Colby Dr   Waterloo, ON N2V1A1
(King St N & Northfield Dr)

(519) 888-0880

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(519) 888-0880

585 Colby Dr
Waterloo, ON N2V1A1
(King St N & Northfield Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The front staff were amazing and so friendly. I would go out of my way for that service again. Well done!

STEPHEN L. 
Évaluation :
2

Didn't get trailer, had to find my truck in the pouring rain uhaul just changes there pick up and drop off locations then I get charged extra mileage at final bill iwas also on the phone with uhaul for over an hour yesterday being bounced around extremely not a happy customer

Karen M. 
Évaluation :
5

Customer service representative went above and beyond and very friendly. Made me feel like my business was appreciated. Thank you for the great experience.

EDWARDK J. 
Évaluation :
4

Windshield had something sprayed on it in the outside of the drivers side that the wiper washer could not remove. Found this to be annoying otherwise the van worked perfectly.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia S.  |  Expérience générale 
Évaluation :
2

The original estimate was off by 100,00 $, and there was no mention of of all of the additional costs.

NEILOTTO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
3

Spoke with Bryce at the Colby Drive location and his presentation and performance in answering questions, locating our trailer for pick up was not helpful at any time in this endeavour; very unsure, scattered and seemed lost. However Brian came to the rescue who did not quit in getting what we needed and hooked us up upon arrival. Highly recommend this employee for future contact and possible bookings

MAUREEN M. 
Évaluation :
5

I was surprised to see that the estimated rental was charged to my Visa. It was corrected at a later date. Would it be possible to have the correct charge the first time?

DANIELA W. 
Évaluation :
5

Ethan is professional and helpful. Online booking can be improved...the pages are too busy

RAJINDERS U. 
Évaluation :
5

There was an issue with the trailer I ordered but the location manager quickly took care of the situation.

JONATHAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marta F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NANCY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelvin M. 
Évaluation :
5

Excellent and professional service.

JOHN H. 
Évaluation :
3

If you change my reservation to a different location. Maybe you should send me that communication, so I'm not left scrambling last minute.

JAY E. 
Évaluation :
4

This location was fine - the uHaul service overall was abysmal. I had pre-booked my truck on March 23, 2021 and had scheduled the pickup & drop off location. At 7 PM the night before my rental the pickup location was switched to Mitchell, ON - a full hour+ away from my original pickup location. I then called the original location, Uhaul help desk and the Mitchell location. After several hours of phone tag and no answers - I was able to get a truck rental (but of a smaller size, different location and different cost). And in the end no one explained to me why the truck I reserved was not available for me. This was terrible customer service, organization and I do not feel any confidence in UHaul for future services. I would appreciate some explanation/response and reasoning why I should be confident to book a truck through this service again.

ANTHONYJEFFERSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia P. 
Évaluation :
5

Very easy.

Leanne Catherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
4

only beef ill trained staff when i got there lots of errors and never got my free month and was there for 8 months promotions should be communicated and ensure client gets it when you market it

peter g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICW K. 
Évaluation :
5

Pay close attention to the fuel gauge and don't round up to the nearest eighth of a tank.

JON-DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAS S. 
Évaluation :
4

Location forgot to include furniture blankets on the order but then asked me to come back to the store vs just adjusting the bill. Good dudes, handled a crummy situation well on return. Always happy with this location.

B F. 
Évaluation :
3

Less crowded and better parking

Gerard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarence G. 
Évaluation :
4

The only issue was the fact that mileage was determined using kms - not miles. When the physical truck is recorded in miles, this is an important factor when determining mileage before the trip. There was no mention of this on any documentation.

Agnes K. 
Évaluation :
3

Had to drive over half and hour away after I confirmed twice to pick up the truck in my city.

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKVICTOR Y. 
Évaluation :
2

The location is a good one as they have a lot of equipment and options, the staff is also helpful. The rental truck that I got was in a bad shape. Of course it was over used. It would take time to gain speed. But the biggest problem was it's breaking and steering wheel, very wobbly, almost to a point I got scared that I was losing control. There should be better trucks available.

Ankit J. 
Évaluation :
5

The crew seemed to be hopping all day.”You Guys and Gals Rick”

CHRISTOPHERP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Couldn't ask for any better service! The associate that took care of me was amazing! Just moved down from Thunder Bay and he made me feel welcome! Thank you from the lady that was in distress, you turned my day around!

THERESALYNN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M.  |  Expérience générale 
Évaluation :
3

Long wait in the morning.

FLORIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
4

Initially was offered a month free storage with the one way moving truck rental, but it was withdrawn after the rental.

Robert K.  |  Expérience générale 
Évaluation :
5

Everything was perfect, I was very satisfied and would use you anytime. Merci

KEVIN B. 
Évaluation :
5

We were very pleased with the great service we received. The staff was very helpful.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
1

New rules about dents and damages to vehicles and uploading photos is so painful/time consuming, So inconvenient, bad idea Sorry

DARKO B. 
Évaluation :
5

Small issue on billing but sorted out immediately by staff!

Carter L. 
Évaluation :
3

Your system cliched at check in and handling payment.

DAVIDJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quintin S. 
Évaluation :
3

No issues with Equipment Paperwork takes a long time I said I would be there by 8:00am for pickup. I was running late (arrived 8:30am) but my 6 hr window started at 8:00am, then the PPW Never left the facility until 9:00am - now I only have 5 hrs

JOHNA G. 
Évaluation :
3

A walk-around with the customer after equipment drop off. Next day and I still haven't received the amount that my card will actually be charged (we did not use the full amount of estimated kilometres, so it should be less than the estimate).

ERINVICTORIA R. 
Évaluation :
3

My original pick up location was 144 Charles st. I arrived early and completed the paperwork , was given the keys. I went to the parking lot to get the truck only to find the windshield smashed and the driver side mirror smashed. When I went inside to report this I found out that they didn't have another vehicle for me, so I was sent to the Colby dr. location. So instead of us loading the truck at 12:00pm we didn't start loading until 1:30pm. This was unacceptable. I had people waiting for me at both ends of the move.

Steve P. 
Évaluation :
5

Your employee was amazing and made drop off the most efficient service we have ever had with UHaul. We couldn't believe how fast and easy it was. After a FULL day of moving, it's nice to have a speedy drop off!!! That specific employee should be commended for his professional and extremely friendly demeanour. That makes a huge difference with customer care. So Thank you for having such an incredible young man working for you !!!

Lisa W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ELIZABETHM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus A. 
Évaluation :
3

I felt the equipment was not in the best condition. Personally noted three issues, wiring at rear of trailer loose and dragging on road, left tail light out, and left side of bumper and step bent/broken resulting in a sharp edge that could catch on a leg. If pulled over they would have been classified as an “out of service”condition.

JOSHUAKYLE J. 
Évaluation :
4

PLEASE- verify if renting a trailer that you have the electrical required in your car's receiver to be able to tow a trailer for its rear lights. NONE of your screening questions nor did any employee ask if I had electrical when I booked my 4'x 8' trailer. It made a terribly stressful day trying to locate a local source to add the needed electrical in order to safely tow the trailer. ADD this to your screening questions both when trailer is booked and again at time of trailer rental, not after paying and crawling on ground with one associate telling me I have to assemble the receiver for liability reasons. Also, It did not make the experience any better that I had to drive from Waterloo to the Kitchener location and back to the Waterloo location the same morning after having to personally retrieve the correct shank size for the 2 inch receiver. I had pre-booked this reservation but Uhaul made this rental an unnecessarily stressful experience which could have been averted with better client preparation. Had I known I needed electrical for the trailer lights, I would have scheduled this work to be done ahead of trailer pick up.

KAREN ELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andreas A. 
Évaluation :
1

I reserved my storage unit months ahead of time. Only to find out when I arrived that they did not have my unit available or any other units available for that matter. I was eventually given a dirty unclean unit that they had to rush and empty. I have no confidence this unit will keep pests out of my belongings. I used this location before and was expecting similar good service as I had the previous year. This location went from hero to zero. I am extremely disappointed and dissatisfied. I did not receive the service that I contracted for.

Frank F.  |  Premières impressions 
Évaluation :
4

Friendly customer service

JOELALDEN M. 
Évaluation :
3

Rated the location as not clean and inviting because there were many people waiting in line inside the building without any controls; it was hot/stuff; and it absolutely reeked of weed.

Jordan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHADWILLIAM M. 
Évaluation :
5

I didn't like the gas management process - had to bring back with 3/8 of tank hard to estimate & ended up returning with more fuel than required The full tank out & return is better to manage from customers perspective

ROBERTE G. 
Évaluation :
5

You could possibly bring the vehicle up to the front area....time saver.

LISA S. 
Évaluation :
4

Did not like the service person photographing my drivers license and I trust this is destroyed once the transaction is complete.

BRIANJOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shuddhi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
4

I went to this location on short notice after another location let me down and did not have the truck I had reserved. They were very helpful and all went smoothly. Thanks for great service.

SUSANNAHRACHEL G. 
Évaluation :
1

Absolutely poor service from the get go. We have a major pandemic in Ontario. I was met by a service rep who was not wearing a mask and felt because he was outside speaking to me it was a non issue. While he was talking to me he was vaping!!!!! Really ? What a poor image for a Uhaul representative. I was told where to get the truck, it was not there. I then had to search the lot for the vehicle, I should not have to. I ordered a dozen pads, no pads in the truck so I again had to go back to the office to get them. The rental agreement was for 24 hours as per my contract, then I was told I had to bring it back after 23 hours not 24 so I had to call the head office to have that resolved, (and that was over a 30 minute wait time on the phone). The truck was at 1/8 of a tank of gas, why can't Uhaul not have the vehicles filled up for a new customer. After all, I watched that service rep spend more time outside playing with his own car, so he has time to actually work. Uhaul use to be a great company but the location I was at has gone downhill. This is reflective on the manager of that location. Head office, you need to step up to the plate and look into this horrible service.

WAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSSW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
5

My experience at U-Haul exceeded my expectations. I was particularly impressed with Bryan Peterson, the service representative who helped me. He was knowledgable, efficient, and personable.

David M.  |  Premières impressions 
Évaluation :
1

The truck still had the sign in the window, they didn't even take it out so that took up space in the cabin. I had to book the truck theee times because they kept changing my time. The company is a joke

MICHAELJAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAO X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Ali was extremely helpful and professional. He explained everything well and was very friendly and courteous. I will highly recommend your facility based on his service.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INDERJITSINGH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYL S. 
Évaluation :
3

Consider purchasing lighter trailers for rent. I rented a 450 ish lb trailer to carry a 375 lb bike, this was challenging for a small SUV on a long distance trip.

John R. 
Évaluation :
5

Very good 👌

MANINDERJIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook-Lynn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHDUNCAN MA M. 
Évaluation :
4

It's not very clear where to park the truck upon returning and/or not enough parking spots. It could be useful to have more parking signage to make returns easier.

Kenton M. 
Évaluation :
5

Keep up the good work.

Dwayne O. 
Évaluation :
5

All uhaul stores are pretty much same, what makes them different are the staff that work in each location. The staff in waterloo location on Colby drive are awesome and will help you in anyway they could, I always rent my cargo vans from that location.

RADI H. 
Évaluation :
1

I returned my rental with the exact amount of fuel I picked it up with and got charged 55 dollars for fuel. I was told the vehicle was not cleaned which I would contest. And even if so I shouldn't be charged 25 dollars for something that takes 2 minutes to clean. For god sake where's the customer relation building here. It seemed like unless I videotaped with a witness I opened myself up to being taken advantage of. In essence this was an absolutely horrible experience.

Mike R. 
Évaluation :
5

The front counter person needed a second contact # for me so I gave my wife's. He called it, he said Waterloo U-Haul calling to confirm this is who I said and then hung up. My wife wonders of course what the heck is going on. I thought he could have taken 10 more seconds and explained in more detail why he was calling - the call was very short and not informative and caused confusion. And because it did not show who was calling, my wife almost always never answers those.

Dale S. 
Évaluation :
3

I returned trailer to location after closing (5:45pm and office closed at 5pm) so did not speak with anyone

MICHELE S. 
Évaluation :
5

I know I'm going to get this wrong. Tizeez? Helped me while i was consolidating my units by moving everything from 057 to 168 on April 4. He was extremely helpful, friendly and courteous. Your other employee (I didn't get his name) always made sure I was being looked after and was also extremely helpful and courteous. They both gave me excellent service and I was very, very satisfied.

Alison B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
3

No disocount was provided for extra fuel that I added because of Uhaul error

Vladislav G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katarzyna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PANKAJ SADASHIV F. 
Évaluation :
5

The three young boys who are running U-Haul on 55 Colby Dr. (off Northfield Dr.) are simply AMAZING. It is very rare that you can find a company with 3 young boys that are ALL doing their jobs so professionally as those three boys at 55 Colby Dr. U-Haul do their job. One would expect service like that from a 60 year old senior manager, but not from such a young boys like those three U-hall employees Even though we had a very nice experience with a U-Haul employees close to our house, we go to 55 Colby Dr. U-Haul because of exceptional service of those three boys who are always positive and ready to help (Manager Ethan, Bryan, and I forgot the name of the third boy). If you want to rent a truck or cargo van and you want an exceptional service, do not go anywhere else but to this place.

GEORGINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Premières impressions 
Évaluation :
5

I would add question/feedback about the stuff.!!! The service and politeness from the stuff we experienced,was beyond our expectations. Simply, great stuff.

ELVIR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshit M. 
Évaluation :
3

This was my first time renting a uhaul and the staff member didn't explain much to me unfortunately. Even though I stated it was my first experience. I did not know about the need to refuel, I just thought the 0,59 was to cover that but luckily my husband and I checked. The staff also pointed me to the wrong van at first. Wasn't terrible but just not great.

ISABELLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHA S. 
Évaluation :
5

Vehicle was poorly cleaned,.

VIKTOR B. 
Évaluation :
3

Waiting in line for service is always a painful process. I came in waited, and the another woman came in after me. Both of us started getting servered by employees at about the same time. I was renting a trailer, she was renting a truck. I had not pre-registered, she had. We both left the lot at the same time... Many minutes after we arrived. What is the point of doing all the paperwork ahead of time if you are still stuck in the store for the same length of time.

MAREKA K. 
Évaluation :
5

excellent fast service

GORAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELDAVID L. 
Évaluation :
5

Was treated very well and treated with respect. Be glad to use your service again.

LARRYROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONALYNN G. 
Évaluation :
4

We have not moved in yet.....only rented unit so far. We will move items in in the several weeks. Bryce and Ethan were great!

Ruth G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pat z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie-Lee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

willem V.  |  Expérience générale 
Évaluation :
2

I reserved two storage rooms at Waterloo , Ontario branch. I was given two locks plus two sets of key for each lock. rent started 13th August lasted till 31ar of January 2021. paid 188,74 + 126,59 total 315,33 Cn Dollars per month which would be automatically billed to my Credit card on the 13th of each month. (paid till 12 Feb meaning I was charged 122,06 dollars extra) Having said that on last day that I wanted to move my belogings one of the locks was not working, meaning the keys I was given was not working on one of the keys. After being kept in cold for long time. I made them break the lock so that I can remove my items for which I had paid 1 576,65 dollars to be kept in a self storage unite with pile of snow in front of the doors make it impossible to do anything. They broke the lock and charged us around 50 dollars ???? I have not had a chance to go and meet with Ethan the manager who was always responsive and accommodating (he was not there at time). However before its too late since you asked for my feedback I am writing this for your record and I will get back to you to claim the extra cost and inconvenience we had to endure on the day we were moving out. Another issue was that there was a very young boy working there who was racing the lot going just wandering around the lot very fast , so that we had to stop him before some one got hurt. I am expecting someone to contact me via email and explain what is going on.

Parisa B.  |  Expérience générale 
Évaluation :
2

Even though the actual unit was all fine, check-in fine, check-out with our truck was great - the people there at the time were all incredibly helpful, this was definitely a below average experience overall. We came on a day when it snowed a lot and the entire property hadn't been plowed at all - and this was at noon, it wasn't early in the morning or anything. We came back with the truck around 2 PM and it still hadn't been plowed, nor had our truck been brushed off before it was provided to us. This all seemed incredibly dangerous - again not complaining against anyone in particular or anything like that, and obviously we'll still use U-Haul, I'm just hoping someone will read this and consider re-thinking your policies. Trucks should be brushed off properly BEFORE you hand them off to customers. They shouldn't have to ask for snowbrushes and indicate which areas need to be brushed off (which is all of it). This is literally the law, and people who drive much larger trucks do this all the time - it's really unsafe that this isn't standard policy And then if you aren't going to plow, you need to at least shovel the entrance way and pull trucks up to it. Our truck was stuck at the entrance way and wasn't shoveled out properly - we wasted over an hour being stuck leaving and coming back that day, it was incredibly frustrating. Thanks for your consideration!

Kayleigh F.  |  Online Move In 
Évaluation :
5

The staff members working on Monday morning were extremely helpful and went the extra mile to help out a customer. Exceeded all expectations!

Tommy Z.  |  Premières impressions 
Évaluation :
3

We moved out in November. I went in personally to let the staff know that the unit was empty. I waited while he went to the unit to confirm that it was empty and clean. He was very pleasant and said thank you, and that I had to remove the lock and take it home. Since then I have received emails and phone call saying I owe more rent. So I am assuming I moved out but nobody recorded as such on my record. The situation seems resolved....I have moved out and I have an email saying that I owe nothing.

DAVE P.  |  Expérience générale 
Évaluation :
3

Didn't have the original storage unit that I booked online. Gave me a much smaller unit with zero compensation or apology.

Steve K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K.  |  Expérience générale 
Évaluation :
5

All staff were professional and helpful.

Lorreine B.  |  Expérience générale 
Évaluation :
3

Need to be able to add a spouse that lives in same household for a contact on the online form.

Kacey S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S.  |  Expérience générale 
Évaluation :
5

Thanks you for the continued service, with what was provided on Nov. 7th when I was pro-active to advising when I was removing all the contents from the storage unit, then received another e-mail prior to the 13th. with a different message. The gentleman who looked after the truck rental and finalizing the paperwork was great.. Look forward to doing further business.

DALE M.  |  Expérience générale 
Évaluation :
2

The check in process was really confusing and took over 40 minutes (the wait time to be served was quick, but it took over 40 minutes for me to get checked in once it was my turn). I had already reserved the type of unit I wanted online, but I still had to explain what type I wanted and answer all the questions again that I had already answered online. I thought the free month of storage that I qualified for would be tied to my account and that the staff would see that when checking me in, but I realized I had to inform them about the free month. That part's not a fault of the staff, it's just odd that the free month, and all the info I had entered when reserving my unit, wasn't associated with my account when checking in. When reserving and researching online, I had read that you can make monthly payments online, but when I checked in I was told that the only ways to pay were automatic credit card payment or to come into the office to pay. Afterwords, I was able to confirm by logging into my account that I can indeed pay online monthly myself, which is great as that's how I wanted to pay, but I was surprised that this wasn't mentioned as an option when checking in. I understand that one staff member was new and still learning, and that it was a busy day, but even so it felt like I had to lead the check in process and remind the staff of what was needed (ie. that they would need to show me where the unit is and how to access it, picking up the lock I had purchased, etc.), based on my knowledge of having checked into a storage unit before. It was unclear when the sign up process was finished and whether I and UHaul had everything we needed in terms of documents, but I got my unit and when I checked my account online I can see the unit in my account so we must have got it all set up. The unit was not as clean as I was expecting, it had some dirt and what looked like white pillow stuffing/fluff from the last renter. A quick vacuum or sweeping prior to a new renter would go a long way. It would also be really helpful if there was a light in the unit to make it easier to see when moving in. Overall it was a confusing, long, and stressful check in process, but I eventually got access to my unit, and it was the size and type that I had reserved online.

Rachel W.  |  Premières impressions 
Évaluation :
3

The only thing that was frustrating was the door bolt. It was super difficult to align properly and lock .

Jen c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa S.  |  Expérience générale 
Évaluation :
5

Very satisfied.

Brandon B.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shayna G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiu-Kau L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W.  |  Expérience générale 
Évaluation :
3

Not enough staff working. I waited 30 minutes in line with only two people ahead of me. Some lights were out in the hallway ware my locker was. It was extremely difficult to see.

Chad A.  |  Expérience générale 
Évaluation :
4

No problem except wish outside of door was more secure.

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
4

Ideally a light in the storage room would be helpful for old eyes like mine

Michael G.  |  Expérience générale 
Évaluation :
5

I found the process to be very well explained and easy to use. Merci

Andy C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Igor Y.  |  Premières impressions 
Évaluation :
2

There was an issue where I needed to change my lock bc the key was stolen and I asked the uhaul employees if they could help. that I have no problem identifying myself that I am in fact the one who rents the unit. They said no and I had to pay over 100 dollars for a locksmith. For then later me to find out the employee at the fron desk was wrong and You do in fact help in this case with identification and signature. Thats relaly really bad.... The other issue is I keep getting letters and emails saying that I owe for the next month when in fact I have moved out of my unit last month. It seems like your system is really behind and this causes alot of uneeded stress. I called uhaul before more letters came for them to confirm there is not outstanding payment. why i am still getting a notice even sent to my emergency contact is super embarrassing and unprofessional.

Ashley O.  |  Expérience générale 
Évaluation :
5

Your entire team has been very helpful over the past 6-7 years! Thank you everyone:)

KIM B.  |  Expérience générale 
Évaluation :
5

My experience was greatly increased by the care of staff member Sydney Hutchison. She went above and beyond to ensure that I was well taken care of and was very knowledgeable and provided what I believe was beyond excellent customer service. She was very friendly to not only myself, but also to my wife and sister inlaw when they entered the main office to retrieve cold water for all those that were helping us to unload the truck into storage. It is staff such a Sydney that help make companies what they are. She is what made my experience what it was and why I have selected the highest rating I could. I would completely recommend this facility to all who asked.

Gordon Sean E.  |  Premières impressions 
Évaluation :
5

I was pleased to receive a climate controlled unit and bigger than originally expected. My furniture just fit and the climate control will help preserve my furniture. Thanks 

Carrie-Ann O.  |  Premières impressions 
Évaluation :
2

I was charged for another month after moving out of the unit two days early and they refused to give me a refund. Will no longer use uhaul.

AMY D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adriene M.  |  Expérience générale 
Évaluation :
5

I had a fantastic experience with renting a storage locker last minute due to my university residence shutting down as a result of COVID-19. I was able to easily book it online 2 days before, and the day before I received a call to get everything set up in advance. That made check-in a breeze on the day of, and I was given a month free to help out with my unexpected moving expenses. Merci.

Nicole E.  |  Premières impressions 
Évaluation :
4

I rented a room for 29 months. During this time I drove to the facility and gave them a cheque before due date and either received a receipt then or email later. On two occasions I later received a late notice in the mail which I was chocked up about and would have to make a phone call to have it Cleared up. In summing up- It worked well for me.

joan w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S.  |  Expérience générale 
Évaluation :
5

All the staff at this location were helpful, knowledgeable, very polite and patient. Will be back and highly recommend.

Gerry c.  |  Expérience générale 
Évaluation :
5

Staff is amazing, i was late on payments a few times and staff never once gave me attitude. They also went above and beyond when there was a problem with my lock. Great staff would definitely recommen

MAXIM H.  |  Expérience générale 
Évaluation :
5

Helpful, knowledgeable, polite and patient. It's great to see the same warm people l've been dealing with over the years.

Gerry c.  |  Premières impressions 
Évaluation :
5

Satisfied

noel m.  |  Expérience générale 
Évaluation :
4

The staff was very helpful

Claus R.  |  Premières impressions 
Évaluation :
5

Excellent. Also rented a moving truck which was available when requested and the cost was great

Susan A.  |  Expérience générale 
Évaluation :
4

There is no light in the storage. Staff is friendly

Muhammad A.  |  Expérience générale 
Évaluation :
4

No comment

LEN B.  |  Expérience générale 
Évaluation :
5

It was above excellent by both stores. GARSON ON. and Waterloo locations

murielle l.  |  Premières impressions 
Évaluation :
4

The staff was very helpful. One girl gave me a boost when my batterie died. The only thing that would make it better is if there were gates to make the facility more secure.

darius m.  |  Expérience générale 
Évaluation :
5

The staff was always ready and willing to help. They were friendly.

CLARE H.  |  Expérience générale 
Évaluation :
4

Web site could use some work. Little unclear as to last payment and when next payment is due. I was charges late fees because it said I had Zero balance owing until the day it was due.

psa-canada i.  |  Expérience générale 
Évaluation :
5

Unit was very handy but light inside unit didnt work and when we reported it at the on set, no one wanted to fix it but there was a light right outside the unit so we weren't totally in the dark.

Paula h.  |  Expérience générale 
Évaluation :
5

All the staff were very helpful and made my move very smooth. The facility was clean and gave me lots of room to store my belongings.

Glenys S.  |  Expérience générale 
Évaluation :
4

Staff was helpful. Wish the door of my locker sealed to the floor. Should add some extra rubber to the bottom of the doors so that the locker is fully sealed..

Josh S.  |  Expérience générale 
Évaluation :
1

We used one of your trucks to move our home into storage. The truck got stuck for 2 days ZERO help from your people. While unpacking our things we found rat droppings in our things! Never again!!!

dannielle h.  |  Expérience générale 
Évaluation :
4

N.D.

Hadi S.  |  Expérience générale 
Évaluation :
5

It was an overall great experience.

Eryn B.  |  Expérience générale 
Évaluation :
5

We used an outdoor 10x15 storage room for the contents of our home for a month. There was a lot of rain over that period. All our belongings kept dry and there was no damage.

Don D.  |  Expérience générale 
Évaluation :
5

Perfect!!

harald b.  |  Expérience générale 
Évaluation :
5

Should have got some rebate because I moved everything out a week early, but nothing was even mentioned, other than that service was good and convenient. RG

Ralph G.  |  Expérience générale 
Évaluation :
5

The Waterloo Uhaul Storage on Colby Dr has been phenomenal. So accommodating, very well maintained premises and the Staff has been nothing short of exceptional and understanding. Thank you All so much

Cathy C.  |  Expérience générale 
Évaluation :
3

Services were as per my expectations for an unheated exterior unit. The only issue not being able to rent a unit the size I required, having to go up to a larger more costly unit for the 6 months.

steven s.  |  Expérience générale 
Évaluation :
5

merci

Dwight B.  |  Expérience générale 
Évaluation :
5

The prices are a little high

henry h.  |  Expérience générale 
Évaluation :
4

Dealing with the local office was fine. We got 'late' correspondence from the head office and had to contact the local office twice to get the misunderstanding between the two offices sorted out.

john r.  |  Expérience générale 
Évaluation :
5

Representative was polite, went out of his way to help me figure out which locker worked best for me

john h.  |  Premières impressions 
Évaluation :
5

great service

Fernando B.  |  Expérience générale 
Évaluation :
1

How you do not pro rate is beyond me. What a Rip off. Manager at my location was rude, thankfully a few of her staff tried to be helpful and polite. Also my door came off the hinges and fell twice.

jodi h.  |  Expérience générale 
Évaluation :
5

Very very very helpful! Very very very good! Very very very safe! Very very very happy!

Xiaolin B.  |  Expérience générale 
Évaluation :
4

I found it convenient to access and close to our home.

HENRIK N.  |  Expérience générale 
Évaluation :
4

Before we moved, from Peterborough, our stuff into storage , this office was very helpful on the phone.

Max P.  |  Expérience générale 
Évaluation :
5

More than willing to accommodate for anything and everything. Best experience with UHaul yet - considering my pick up location should be rated less than poor, and customer service via phone was worse.

chelsea t.  |  Réservation 
Évaluation :
5

Great job! Very friendly and helpful.

JAMIE J.  |  Réservation 
Évaluation :
5

The facilities and personnel at this location have surpassed my expectations every time. I'd recommend without hesitation.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

excellent service! the lady at the desk was a jewel!!

RICHARD D.  |  Expérience générale 
Évaluation :
5

I rented a trailer. It was in good shape and did the job. The 2 people helping me were VERY friendly and efficient. I'll defiantly be back. Thanks

STEVE M.  |  Réservation 
Évaluation :
2

Cleaned out unit because of the way we were treated by an employee.

WAYNE J.  |  Expérience générale 
Non reviews have been submitted for this location.

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