I would recommend this facility to anyone. Staff is so helpful and friendly. The hours are very convenient and bathrooms are always clean.
velia a | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Waukee
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Only problem was the assigned unit was already occupied and second unit was further away from the unloading point.
robert w | Expérience généraleThe security and accessibility are stellar. The location is convenient. Staff is pleasant and helpful.
SUSAN B | Premières impressionsIf ever needed storage again in this area will definitely return to this location! Staff is awesome and professional! Very happy with this location! Will refer family and friends! Thanks
Afton M | Expérience généraleWe used this space to store our belongings while we moved from Iowa City to Urbandale. I was very happy with the storage unit. I was however irritated when I missed a payment by ONE day due to my debit card getting stopped due to fraudulent activity and I got charged $15 for a late fee. U-Haul did eventually refund my $15 after I called them and explained to them I was leaving due to the charge but it still eft a bad taste in my mouth and I left anyway.
Scott C | Expérience généraleI felt my stuff was secure, but it was near impossible to contact them by phone. The call was always answered by a corporate answering office and they did not have specific answers for me. Free month was hard to use once it was earned, and was denied for a long while.
ROBIN J | Expérience généralevery knowledge, helpful and friendly staff
DONNELLE C | Premières impressionsI would not recommend as I was charged on 1/5 for the full months rent when I moved out in 1/6 expecting to receive a refund and was told no! That is poor business practice
Tammy R | Expérience généraleWould be great if they prorated instead of paying for a whole month
SCOTT R | Expérience généraleVery satisfied.
Mary S | Expérience généraleYour employee Trininty provided accelerant and professional service!
carmela r | Expérience généraleCleanest storage, well maintained, and very secure! I have recommended to several people! Keep up the good work!!
GEORGE R | Expérience généraleVery clean, well organized facility. Staff was helpful and friendly.
Tracy H | Expérience généraleThank you for making a stressful time as stress free as possible with your services and help!
Jennifer S | Online Move InWhen I came to access my unit it would not allow me access as one of your employees had me moved out, apparently it was an error, but your staff took care of it quickly and professionally!
carmela r | Premières impressionsGreat staff. Facility was clean.
Adam P | Online Move InStaff was extremely helpful and very nice!
CHRISTINA J | Expérience généraleI will definitely be back again if I need storage in the future.
Judy S | Expérience généraleWe used our unit for 2+ years. Only negative was the overhead doors in the loading dock area. Seemed like there was always at least one inoperable. Finding a different place to store the trailers would be nice to make it easier to back up into the loading dock area. But I understand space is limited and that isn't a deal breaker by any means. Staff was always excellent, helpful, and friendly. Place was always clean and seemed well-maintained. Always able to get a cart every time. No significant complaints at all.
Steve A | Expérience généraleI hired movers for my move. The truck could not fit in the garage. I was given key cards but the people at the office were not capable of completing the reservation. I waited over an hour waiting for them to get my key card to work. I'm extremely frustrated and disappointed with the service and staff. Train your people so they know how to do their job!!!! This was the worst move and experience. I will not recommend anyone here.
NEEMA L | Premières impressionsCancelled with pays 7/9 and they sent me an email with late charges to pay for august
Mark B | Expérience généraleManager, Trinity, is ethical and personal. Truly an asset to the company.
Gina B | Expérience généraleIf the great price wasn’t enough, all the extras make this an option I can’t pass up.
Dirk S | Premières impressionsThis facility is well managed and maintained!!!
Suzette J | Expérience généralethank you!
David M | Premières impressionsGreat experience with our storage space. Obtaining and using the space was much easier than anticipated. Ease of access was outstanding. Entire facility was always clean - even the restroom. The items we stored could not have had a more secure place anywhere else and the climate controlled environment kept them pristine.
Quentin B | Expérience généraleHad some issues but they were corrected immediately. I would use again
Joey Z | Expérience généraleGreat facility and friendly staff.
Francisco G | Expérience généraleGreat help. I can't remember the name of the gentleman that helped me rent the storage unit but he was great. Efficient, helpful and friendly. Around 6:00 on Wednesday night. He was a breath of fresh air.
Troy E | Premières impressionsI was assigned 3 different units that were in use and locked. Had to walk back and forth to office and then found an empty unit by myself and waited in office for verification. Time consumed from phone calls, looking for an empty and inspect was 3+ hours!!!!!
JOHN T | Premières impressionsRent trucks often and storage space over the winter. Place is very clean and very well maintained. Very convenient making reservations, moving out and returning equipment all on your phone. Place is safe, secure and easy loading/unloading for storage spaces.
John P | Expérience généraleI didn’t realize that not every storage unit couldn’t be accessed by an elevator, which really stinks
Alyssa A | Online Move InFist time we signed up was somehow purged a week later - no information in the system except that we had our receipts and security codes. Don't know if it wasn't done properly the first time, but I had to go in a second time and redo my application. Luckily the unit we wanted was still available. Not sure how there was no record to show I had ever been there….
Dan M | Premières impressionsCameron and her staff are great. Super helpful and very friendly. Very clean location and easy access to storage units.
Darin R | Expérience généraleI’m pleased with how respectful the staff was to me.
Ryan L | Premières impressionsComing in from One of the worst days of my new year, ive never had such a positive moving experience and I accredit that to the amazing staff and management at the Hickman Waukee location... thank you for all your help! Sincerely Shawn
Shawn B | Premières impressionsStaff was very helpful during check in. Plenty of carts and equipment to use. Very clean and bright.
Richard F | Expérience généraleWe needed short-term storage for a state-to-state move, and can say this is the best storage experience we have ever had. Love the heated drive-in bay for loading and unloading in cold and snowy weather. The facility is pristine, and even includes a clean, readily accessible restroom. Also, with all the cameras and several layers of security, we felt that our possessions were absolutely safe and secure. If you need to store your stuff, this is the place!
graig g | Expérience généraleThey lie about their prices online, then when you get to facility they change the price and say we only have climate . yet i requested heated. My email confirmation even says heated . Then says she has no control over what the internet pricing is and charges me an extra 10 a month. avoid doing business with them unless you like being screwed over . Dishonest internet pricing!
Bonnie D | Premières impressionsN/a
clydene b | Expérience généraleTrinity was great getting us checked in and our unit was clean and ready to go. The only issue was the U-Haul computer system being very slow on the check-in process; so that could probably be improved.
graig g | Premières impressionsFriendly and courteous.
clydene b | Premières impressionsAlways great service, help and advice.
Jay D | Expérience généraleFacility is so clean we can’t imagine using any other storage facility.
William C | Premières impressionsThe man at the front helped my daughter and I move a sectional from the truck to the unit.
teri M | Premières impressionsEmployees went about and be beyond to accommodate me
ANTHONY V | Premières impressionsThe employees were very accommodating and helpful and I seem friendly and caring. And I feel the same about the employees that I have done business with on 63rd St. in Des Moines.
JOHN B | Premières impressionsCustomer service was terrible. When I went to end my contract I stood at the counter for a long time before even being acknowledged- and yes, he saw me. Then the guy told me I had to go and retrieve the padlock from the unit and bring it to him. I walked all the way down to the door only to discover my code didn't work. Walked all the way back to the counter and asked if he had already disabled my code and he said yes, it's not going to work anymore. Then WHY did he waste my time and send me down there knowing I wouldn't be able to access the building to get the padlock? Very frustrating. Also, every time I went there and had to use my code I would enter it on the first keypad which gave me clearance. I would then use my code at the next keypad and it told me I was not given access and had to repeat the process, going back to the first keypad. Every. Single. Time! This was a pain when I had a cart full of stuff I had to roll back and forth each time.
kelly j | Expérience généraleWe were pleased with U-Haul. It was clean, easy to enter. Good location.
Paul B | Expérience généraleOnly issue has been checking out of an individual unit. Each time we have been checked out of all and had to get reset up in remaining units. Has happened twice as we reduced units.
JERALD B | Premières impressionsTrinity is great.
ALLISON R | Premières impressionsThe storage was very clean, I didn't I I didn't experience roaches or mice. Thank you for that. Mgmt, always review problems or concerns, was taken care of in a timely fashion. Thank you for your service.
PORTIA W | Expérience généraleThe customer service from your employees is horrible and incredibly slow
abbey y | Expérience généraleWasn't very happy that you don't get any credit after I just paid a full month a couple of days before. You would think you would get credit for the time you don't use the facility.
RILEY L | Expérience généraleCameron and her team are amazing and great to work with!
D A | Premières impressionsExcellent service from day one. Safe and secure. Stored artwork, furniture and electrical items. All items in great shape on move-out. Thanks for a good experience.
lloyd h | Expérience généralehad to move out during the rain and was nice to load in a dry area.
TODD G | Expérience généraleStaff could be better informed.
Steve S | Expérience généraleSuperb, well-planned new facility.
David H | Premières impressionsYoung lady at front desk did a great job. Friendly and did a good job of explaining things.
Gary S | Premières impressionsVery good experience with this Uhaul facility. We did discover one of our storage units had some tar on the floor that got on some of our furniture. But otherwise staff is great, facility is clean and convenient.
Frank V | Expérience généraleFantastic people! Always willing to help with any questions. Would highly recommend this place!
Shannon M | Expérience généraleVery impressed
David G | Premières impressionsSam was the Rep handling my lease and took the time to show me all access and closure procedures as well as the self help features within the building. He's a credit to your organization. Val K.
VAL K | Premières impressionsOnce we got the truck and filled it, we proceeded to the storage unit. Once we arrived we had no idea what to do and there was no one at the desk at 3pm to help. I tried calling the customer service number and there was a 2HOUR WAIT TIME to speak with a representative. I opted for the call back and tried figuring it out on my own. I figured it out eventually but the lack of assistance available for help is ridiculous especially when your customers are stressed and tired.
Jacqueline A | Online Move InOnly complaint is my unit has an unusually high amount of flies in it. Not sure if those are coming in through another unit, but they were swarming when I moved in. Can this be resolved? Would one of the units next to mine contain something that's attracting all these flies?
Danielle V | Online Move InI am very impressed with the way U-Haul is setup at this location. Very organized process to pick up and drop off rentals as well.
Dean W | Expérience généraleThey had a security issue where my account was completely deleted without me knowing it. They set me up again but it took me 2 to 3 days to finally get in touch with mgt to do it.
Larry J | Premières impressionsGreat facility and staff
Tavian B | Premières impressionsThe site was very helpful in meeting my storage needs.
HAROLD L | Premières impressionsFirst unit I was assigned was already rented. The associate said they would call me with a new storage unit number. Upon showing up Sunday night, we realized the second unit assigned didn't have a lock, like was promised by the worker. After moving for 13 hours that hot day, we had to find a lock at 10pm on a Sunday night. Fleet Farm and Hyvee were closed. The gas stations didn't have one. Had to go 35 minutes round-trip to a Walmart to find one. Also, the push bar for the outer door to the loading dock was locked "open" until at least midnight, but we were under the impression it should have been locked at 10.
KASSANDRA C | Premières impressionsI would highly recommend these storages. They have everything you need to load and unload your belongings. They even have a spot where if there's something you don't want you can leave it there for someone who can use it they can take it. (No mattresses which is totally understandable). I have had to rent storages and these are by far the best.
LORRAINE C | Expérience généraleLove it. So we'll maintained. Employees very helpful. They even have moving dollies to use. Very secure and clean place. Never knew they had these storages. Je les recommande chaudement.
LORRAINE C | Premières impressionsGreat place , Awesome people.
diana r | Expérience généraleExcellent storage facility. Meet my storage needs!
April D | Expérience généraleCameron was excellent
Rickey W | Online Move Inreasonably priced for a secure climate controlled storage. indoor loading area is a huge perk
Bill S | Expérience généraleNo thanks
PATRICK N | Expérience généraleThe staff at the Haul facility in Waukee on Hickman Road are outstanding. They talked me through options, showed me around, and were very helpful and friendly. Highly recommend this UHaul facility.
Frank V | Premières impressionsEveryone was extremely friendly and helpful! We will be using them again.
TRISHA M | Expérience généraleThe young lady that helped me was very well informed and very very helpful I really appreciated her help
Phyllis P | Premières impressionsThe facility is nice and clean, but I was not informed how to enter the building after getting the map from the service desk employee, after going to the units, I tried opening the door and the alarm went off for a good minute or two, tried using speaker phone in storage area, called back to back several times, no one picked up. I have a twisted ankle, and had to go all the way to the front desk to find out what to do. This should have been explained to me before I left the service desk. My biggest complaint is I purchased a 10x10x10 storage unit on line, when I went to the facility, I was given two small units side by side. I think this is very wrong to be misled on my purchase. What could I do once I had everything with me to move. Very unhappy with this turnout. So I'm paying for a unit that is not what I asked for. The employee told me there were no other units available. Then there shouldn't have been the availability on-line.
REBECCA H | Online Move InStaff was unknowledgeable about equipment and software. Unable to locate reservations even with confirmation email present. Proceed to check into a unit that was already occupied. Struggled to find correctly sized units. Had to assist her through the process, knowing nothing about it myself. Miserable experience.
Alexander S | Premières impressionsEmily and Charlie made it easy to rent at the Waukee UHaul location.
April D | Premières impressionsThis is the 2nd time within a month I have been in to this location that the staff was disorganized. I have used this location more than 5 times in the last few years and did not feel the confidence and assurance I had before.
Tiffany D | Premières impressionsThe four star vs five star would only be because U guys had some issues with the card reader. Also a better check on my 6X12 trailer as it had 1 tire that was nearly bald ( I traveled 1400 miles so a little on edge about that ) Part of that was my fault but we as movers are so scattered sometimes, so a better check on U would have been great!!!
Brian S | Expérience généraleOnly concern was the always overflowing drop-off/leave behind (read garbage) bin inside the facility. Other customers obviously decided they needed to get rid of lots of stuff, but it was not properly removed from there. It was always overflowing, and in the travel lanes, to get a cart to storage unit.
Robert W | Expérience généraleI have had difficulty with uhaul for the past week I reserved a ground level unit and the confirmation email said I was on the second floor. I called to upgrade to the available ground floor 10x15 to find out that was not set. I called in to make sure I was a ground floor 10x10x10 when I got there for my reservation it was assigned a 10x10x7 and only one working employee without access or knowledge of the storage units there was no compensation for all of the inconvenience I was put through especially since I was paying movers to help by the hour they were on the clock for half an hour before we even got to start unloading I was also given a unit that had a lockout tag saying the previous tenet no longer had access to due to failure of payment
Devin D | Premières impressionsAwesome staff. Thanks!
jerry j | Premières impressionsThe key card is needing some attention. My card never worked.
Brian S | Premières impressionsyoung kid left without knowledge of what he was doing.
Kelly G | Expérience généraleWhoever helped me at the front desk was very efficient. She made my move in very easy. She was also able to get me a location nearer the entry which was very helpful and considerate of my age.
David S | Online Move InThey never got my bill straight. No one seemed to know what was going on. Every time we entered the garage we found debris on the floor that could puncture tires.
William H | Expérience généraleJustin and the entire staff at U-Haul Moving & Storage of Waukee, provided excellent service beginning to end!
brad b | Expérience généraleFor the most part my experience was very good, but when it came time to go into the office or try to talk to someone in the office, there weren't enough people to help. The wait times were horrible. If you could get passed those issues, the staff was very helpful and I would use them again.
Michele R | Expérience généralePoor on every level.
David h | Expérience généraleLoading and unloading is great. Inside a heated and cooled location makes loading and unloading very comfortable. The price you pay for the space it high. Hopefully U-Haul will be able to adapt to Electrical trucks and still remain affordable
Robert L | Premières impressionsGreat service. New, clean, secure units.
Paula J | Premières impressionsIt’s kind of expensive, I went back to Green Acres
Jacqueline A | Expérience généraleFacility was very clean. Staff was very helpful and didn't have to spend a lot of time at the counter before being able to access the storage unit.
Patrick S | Premières impressionsSuper easy to get set up with the online move in and the free lock was a plus! Facilities are amazing and clean and it's so nice having the drive in area to unload your stuff!
James R | Online Move InExceptionally clean and accessible. The best UHaul as far as location and cleanliness . Thank you for providing carts for customers to use! The older man that works there was ALWAYS, always rude and hateful. He needs a couple of lessons in customer service. After all…we are essentially the ones paying his salary. He doesn't have to be fussy and throwing his hands up at you EVERY TIME!!
BEVERLY K | Expérience généraleThe worst experience at uhaul I have ever had. They left a newbie up front who didn't know anything, and laughed when I told him my movers were there waiting and getting paid by the hour. The newbie told us the GM must not be onsite, so we couldn't get anyone to help us. I want y'all to refund my movers, train your new hires, and figure out a system for not keeping dozens of customers waiting with no solutions. This facility needs a LOT of work.
HANNAH G | Premières impressionsJustin Clifton was very helpful an although the storage unit size we reserved online wasn't available he was very accommodating. He even personally helped us get the 26' Uhaul truck situated into the unloading bay.
brad b | Premières impressionsStaff should please be careful driving carts around parking lot. One of our cars was nearly hit by a cart. Otherwise, our experience was great and we would rent again when the need arises. The facility is top notch and very well maintained and staff were great to work with and very friendly and professional.
DAVID H | Expérience généraleFor storage unit size needed only one available was in clear back and it did not have the large size door.
Megan C | Expérience généraleGreat experience working with this UHaul center. I had secure storage with them for about 4 months and rented a 20' truck for my out of state move. I believe the best UHaul center in USA. Keep up the great work guys!!!
Neil D | Expérience généraleI worked with Austin at the local facility. He was fabulous with really great customer service skills. He helped me switch from a smaller unit to larger one. Found a perfect fit for what I needed. The day of the move, i also had help from the general manager (recognize from photo on website). He was also very friendly and helpful. This is a stressful time and happy that this part of the process (with their help) went so smoothly.
Debra H | Online Move InThe facility is under staffed. Rent due dates were not properly explained.
SASHANK G | Expérience généraleEven there was only one person working (mgr) he was very helpful
ROSA S | Premières impressionsWe moved all our stuff out and into our new home recently, and we closed our account on 9-6-21. PLEASE prorate our monthly rental expense and reimburse us fir the days we aren't using the facility. Thank you!!
SANDY R | Expérience généraleThank you so much for everything! I really do appreciate it more than you will ever know!
Jody P | Expérience généraleAustin who set me up with the rental and another gentleman, forgot his name, who always helped me when I purchased tons of packing items were just awesome. The facility is very clean!! They are also very good at making things work for you and your convenience. It is a very busy place, so, sometimes you do have to wait just a bit.
Kristin W | Premières impressionsEasy, convenient, and well kept.
Sean G | Expérience généraleWould have given a 5 star but had issues with getting a unit that wasn't already taken. Took 3 tries.
DEREK J | Premières impressionswas helpful and polite
Maxwell G | Premières impressionsDidn't know we had to use a certain keypad to sign-in so we kept getting access denied. Was put on a second floor without the elevator working. When we opened our storage it triggered the alarm. We didn't have a lock as stated a free one was to be provided. Went into the retail side and there was no one in there after a few minutes just went a figured it out myself.
Madelyn R | Online Move InI was charged an extra day rent even though I brought the equipment back on the day of my contract.
Gregg S | Premières impressionsAustin has super customer skills. He was able to resolve a lost reservation for a unit I made on 6/29. Very friendly and pleasant.
Steven Y | Premières impressionsSuper helpful
Lacey & | Premières impressionsExtremely nice to work with very convenient made a hard day less stressful
Jlee M | Premières impressionsHere is a copy of the email I sent while waiting to get my storage unit issue handled. The store in Waukee IA is 0 for 2. First I was charged an extra day on my truck rental. I requested a refund but have not received it yet. Then I rented a storage unit and when I went to use it, the unit had a customer lock and a delinquency lock on it. I waited for more than 30 minutes before I was able to get help. It was after hours but that is not my fault. The guy that was helping sighed the entire time. Again, not my fault. I have used uhaul on several occasions but this might be the last. Very disappointed
Jeff R | Premières impressionsNeed 24hr. access. Need to set up the counter conversations in a private manner. I should not be hearing where people live, phone #'s, etc. while in line. Creates security gaps for people's personal information.
Larry C | Premières impressionsJustin is doing a great job in serving his customers. The staff are excellent and very responsive. I have used their storage and trucks several times. And the bathroom in the storage area is the cleanest public bathroom I have ever seen. We are raving fans of Justin and Amber and their team.
GARY R | Expérience généraleFacility is a mess and manager doesn't care to fix the problems. Manager won't respond to urgent faults at the facility such as unable to access unit on move in day. Alarm kept blaring every 15 minutes on move out day which was obnoxious for a 2 hour move out. Inconsistencies with billing leading to late fees when autopay was never set up correctly. Miserable experience.
Vera H | Expérience généraleI can't say enough just how grateful I am for the employee who checked us in to our storage unit. We had a rough start to our move- the truck rental location in Cedar Rapids didn't have the truck we reserved, so we had to drive to Iowa City for a truck, and then back to Cedar Rapids to load and move, giving us a late start. After we loaded and were on the road, we hit gridlocked traffic due to a wreck. Altogether, we ended up at the storage location twenty minutes after close. An employee was headed toward his car, but saw us walk up to the door and asked if he could help, even though I'm sure he was off and ready to go home already. We told him what happened and he went out of his way to check us into the storage unit we reserved and get us set up. He was amazingly kind and courtesy. It was a rough day, but his act of kindness really made the day better. I can't thank him enough.
Roman G | Premières impressionsI have been to this uHaul location a couple of times to rent moving trucks. This is the first time I've gone there to rent a storage unit. The staff were really helpful. It took a while to get my unit, but the first person who helped me credited me with one month free for the inconvenience, which I really appreciated. My key card didn't work when I tried it, but someone else helped me change the key card to one that did, and he tested it out before he gave it to me, which was great. Then, when I returned to put things in my unit today, the same person who helped me with my card saw that I was having trouble getting into the loading garage, and he ran over immediately to open the garage door for me. I'm sure it was my own error and I'm grateful for his courtesy going above and beyond to assist me! I would highly recommend this place for their professionalism and service.
Kelly C | Premières impressionsEveryone at this location is great, the facility is great etc. There should be sufficient staffing and this location could be one of the best in the state and nationally.
DAngelo J | Expérience généraleIt was a great facility made moving/storage easier with the climate controlled loading docks. I will definitely use this facility again for future storage needs.
Travis C | Expérience généraleExcellent service.
John K | Expérience généraleThe storage unit it self was good, but the workers were not helpful, all we heard was, I can't do that, meaning, management has to do that, Justen if even you would of helped, but you wasn't there half the time, we moved out on the May 28th NOT June 1st, so wrong again, we want our money back, you said you weren't charging us the couple days, after May 19th you wrote that on your business card, and we have it, we had to call our bank and contact the fraud Department and your worker told them what was going on, very poor place and workers, VERY POOR, I hope someone else from corporate calls me, but I am sure it's just going to you and will be seen by anyone else. I am not sure why you treated us so poorly, but I feel sorry for the next person. All we wanted was our money YOU promised us and would not close us out. We have tried calling U Haul lots of times but NO ONE answers, so there was no way to resolve this except go to our bank, WE MOVED OUT MAY 28, 2021 NOT JUNE1ST Diane Cowan
DIANE C | Expérience généraleThis facility is beautiful and very well kept, I made a reservation for the smaller storage and needed a bigger one and Justin was super helpful and gave me options! Best storage I've seen in a long time!!
Stephanee C | Premières impressionsJustin Glifton (spelling?)was amazing and so professional even though he was literally the only one working on Memorial Day. He is top notch!
Tammy S | Premières impressionsI worked with Austin, and thought he was one of most hospitable and respective agents I have been around. Very caring for my needs.
John K | Premières impressionsThe team at the Waukee Uhaul and storage are fantastic: from Justin and Amber to Phil, Austin and Rom they provide second mile service! Well done!
GARY R | Premières impressionsVery nice facility! The young man that helped me, took me to my unit it show it to me and showed me how to get in, was very nice and explained everything.
Lisa B | Online Move InThis was a wonderful experience for us. Justin took very good care of us. Merci.
Steven S | Expérience généraleUnbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. Merci!
DANIEL M | Premières impressionsOnly positive impressions. What else can one say?
Paul B | Premières impressionsRoof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.
Brian H | Expérience généraleWonderful experience! Will happily rent here again.
Denise V | Expérience généraleStaff friendly and helpful. Surprised facility was "sqeeke clean. Good value.
lloyd h | Premières impressionsThe bay doors don't work. I have been there twice and and had to back up and go to another door before it would open. The front desk manager did a great job and I had no issues with him. There is someone sleeping in the indoor bay. The first night I went there, there was a van parked in there and a guy was sleeping. The second time he had the same van but was not in the front seat. I would not let my wife go there on her own due to this guy hanging out and sleeping. I also drove into the bay and the door to the storage facility opened without me using my card. There were buckets all over the second floor catching water and several empty units had the doors open with buckets catching water. I am not confident my unit won't start leaking and running my things.
Brian H | Premières impressionsJustin Clifton was wonderful to work with. I will definitely recommend this service to others.
Steven S | Premières impressionsThe staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.
Pam W | Premières impressionsI would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.
Margaret B | Online Move InA beautiful climate-controlled facility to house your excesses.
Brad H | Premières impressionsNice job!
Marshal B | Premières impressionsFriendly professional staff , clean well lite building.
Jonathan M | Expérience généraleGet the elevator up and running.
AARON B | Expérience généraleThe storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.
Rachel H | Expérience généraleFor future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?
Veronica S | Expérience généraleThe move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.
Ferdinand V | Premières impressionsI really love this place, I hope to do business with this location in the future. Just friendly service.
larry j | Expérience généraleAmber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!
Robert J | Premières impressionsJustin was very helpful to me and went above and beyond to meet my needs,
amy k | Expérience générale#3 construction work going at the time I was there. The facility itself is new well designed and clean inside
richard q | Premières impressionsReceived excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles
John F | Expérience généraleThe day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.
Kristina W | Premières impressionsWe reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.
Melissa O | Premières impressionsNo elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.
Bryant R | Premières impressionsI would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.
Rod H | Expérience généraleThey were crazy busy computers down. But very accommodating. Great job to all that we're working
doug b | Premières impressionsWe did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.
Patti M | Expérience généraleIf I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!
Jeffrey S | Online Move InAmazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage
Michael D | Premières impressionsI am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me
Debra M | Expérience généraleJustin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. Merci!
Adam B | Premières impressionsThe staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!
John D | Premières impressionsGreat experience, no issues, very clean facility. Merci.
Anil K | Premières impressionsfriendly
Angela G | Premières impressionsWe liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive
duane D | Premières impressionsI was the first customer and I was treated like it! I really appreciate all of your help.
Peter N | Premières impressionsJustin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!
Randy R | Expérience généraleJustin was very nice and took care of my one issue very quickly and friendly! Merci encore!
Reed H | Expérience généraleStaff went out of their way to help and accommodate us
Jeffrey H | Expérience généraleI was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!
Abby N | Expérience généraleI thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.
Tyler D | Expérience généraleStaff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.
Jayne A | Expérience générale