Le client n'a pas laissé de commentaire.Antonio P.
U-Haul Moving & Storage of Waxahachie
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The young lady at the front desk was incredibly sweet and helpful! She had really short hair and glasses I believe. I did forget her name but she deserves a raise!!!!NIKOL W. | Premières impressions
Le client n'a pas laissé de commentaire.Erick S.
Le client n'a pas laissé de commentaire.shirley S.
Le client n'a pas laissé de commentaire.Erin S. | Expérience générale
Le client n'a pas laissé de commentaire.Meghan T.
I have rented a van from this center several times just in the last month+. The people have always been friendly and go above the norm to make sure that everything is fine. Today was the exception - I walked in the door to return the key and pay my final bill. I was met with a gruff individual who was on the computer, telling me to move the van inside the gate. This was a first, I have always parked in the parking area, they check the mileage while I wait inside where it is warm, and then let me know what I owe. The people were always nice and polite. The person today - not sure - but I think it was a female was just plain rude. Rude enough that I have decided not to use that rental center again. I have a vehicle in the shop and rented a van to haul some items and have done so numerous times over the last month+. I have spent a great deal of money with this center during that period. But I don't do rude - this individual seems to always be there and the nice people who were there before are now gone. But enough is enough; I am in business for myself and would never jeopardize my business being rude to anyone who is using my services. Thus the reason for the poor rating - this individual has soured me on going to this location ever again. There is no reason to be rude to anyone - especially a paying customer. In the future I will walk to another rental location before I would use this one. I was disappointed and angry at the level of service this individual doles out - so much so, that I don't want to deal with them again. So I stood in the cold waiting for my ride to return home. Perhaps some counseling on manners would help.GAYLE FRANCES J.
Very nice and very helpful definitely recommendKIMBERLY L.
The lady at the counter who assisted me was great! Everything went perfect!Kenneth B.
Le client n'a pas laissé de commentaire.MICHAEL C.
The Waxahachie location was wonderful the aid I got from the workers there was beyond a great experience. I thank the ladies for their hard work.Emmanuel B.
The drop off location blocks the gate for storage access impeding entry.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.STEVEN R.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.Paula Y.
Someone changed my reservation on December 10th to this location. U-haul swears I did it, however I did not. Why would I drive 10 miles out of my way to pickup when a location was 1,5 miles from my house? Truck was not available for remote pickup when I arrived. It cut into my time by 38 minutes. I expect a refund for mileage and time.Michelle J.
Great people work here!THOMAS A.
Fast check in, good price and friendly service.Laurence J. | Premières impressions
Great experience, very low rates, the ONLY thing is there where a couple small water bugs in the back, May need to clean em out- overall A+AARON D.
Excellent customer service really was a very easy experience, great people from check in to the check out.Chris E.
Keep up the great work!!!Stephen S. | Expérience générale
It was all good. No issues.Juanita J.
Le client n'a pas laissé de commentaire.KEVIN KEITH W.
Le client n'a pas laissé de commentaire.ANITA D.
Nothing there's some good folks over there.Phillip R.
Le client n'a pas laissé de commentaire.Amy W.
No complaints about both representatives... the pick-up and delivery experience was fast and efficient and noth folks were kind.WILLIAM SAMUEL T.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Chris/Tamara S. | Expérience générale
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Jamayia P.
24 hours prior to the rental, we got a phone call from U-Haul to confirm the rental of the car hauler. We were told we could bring the rental truck and the car being hauled to the rental location for them to hook the trailer to the truck and help load the vehicle. Therefore we brought the vehicle to be hauled with us. We asked the employee to help us with that and he said all he knew how to do was to hook the trailer to the truck, he didn't know how to load the car. We had to figure that out by ourselves. He suggested we call a U-Haul representative to walk us through that process. After watching You Tube videos on the process it was very simple and it seems like this should be something employees would be trained on. In addition, it caused my wife to follow me to the rental location (wasted trip) when she could have been home doing other things. It seems there is a disconnect between the U-Haul call center and the rental locations.Gary E.
Le client n'a pas laissé de commentaire.KEITH WESTLEY B.
Excellent customer service and professionalism!Raymond P.
I wouldn't say that she was friendly, but she did get me out of there VERY fast.Brent M.
Le client n'a pas laissé de commentaire.EDWARD Q.
Everything was nice and professional.PAMALOYN B.
Le client n'a pas laissé de commentaire.DORIS W.
Le client n'a pas laissé de commentaire.DARIO C.
Le client n'a pas laissé de commentaire.Denziel O.
The only possible improvement that I can see is that this location needs a bigger parking lot ðŸ˜Š. Otherwise, everything is fantastic... Good people, great equipment, great overall experience!PHILLIP S.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Leslie C.
Le client n'a pas laissé de commentaire.Stephen A.
Very nice employees.CHARLEY G.
Some are your employees are not wearing protective masks. I visited your store at least 20 times over the last month and the male behind the counter NEVER wore a mask. Most of the women did. For such a small enclosed space, I feel not wearing a protective mask could put your customers at risk.MARCIA B.
Le client n'a pas laissé de commentaire.DARRELL LESLIE B. | Expérience générale
Le client n'a pas laissé de commentaire.Paul K.
Everything went great - the attendant was helpful & easy to deal with. Merci.Robert M.
I had to pick up from a further location and still got charged the extra mileage. Only thing I had a problem with.GABRIELLE L.
Le client n'a pas laissé de commentaire.BRENDA J.
Le client n'a pas laissé de commentaire.Martha R.
Staff are very friendly and the equipment is clean.Bradley B.
Bianca the manager at the Waxahachie TX location was extremely helpful. She was courteous and very customer service minded. She needs a raise!!!James S. | Expérience générale
Le client n'a pas laissé de commentaire.KAYLA R.
Le client n'a pas laissé de commentaire.Juan R.
Good truck. Good service.ANDRES G.
Please see customer action case. Truck was not ready and the general manager Bianca was beyond rude.James B.
The charges are still on my card and my refund has not been applied to my card. Not happyTABITHA H.
Le client n'a pas laissé de commentaire.Sarah D.
Need to work on reservation taking and documentation. I personally reserved a vehicle Friday morning to be picked up the following morning Saturday at 9. I was able to pick up a vehicle promptly but the data entry needs to have more care. I've read reviews where the reservation process at this location is not very good. Not only in person but online as well. Otherwise no issuesPATRICK B.
Le client n'a pas laissé de commentaire.Bradley M.
It was a feed and seed and smelled really bad. Also, they didn't have any boxes, so I had to go to another U-Haul to get them.ERIC W.
Le client n'a pas laissé de commentaire.Ruiz A.
Office staff friendly and courteous. 15' truck rode good and didn't use alot of gas. Drop off was easy when done. Uhaul app is great, allows you to make last minute changes. Merci.Richard D.
More Knowledge for the employees on the equipment that U-Haul has. Had to make more then one transaction for equipment. And wait 30 minutesJordan W.
the staff is very helpful and friendlyKIMBERLY LYSHUN H.
Le client n'a pas laissé de commentaire.Lemont C.
No improvement; it was a seamless and fuss-less event... the only thing I did NOT have to worry about in an otherwise hectic day.Marilyn B.
Very helpful people work hereAmy S.
24 hr access would be niceJeffrey M. | Expérience générale
Go jobWesley M.
Awesome young lady., excellent customer service skills, fresh and friendly dispositionðŸ‘ Good workIRMA B.
Le client n'a pas laissé de commentaire.Angel M. | Expérience générale
service manager was quick and pleasant--truck was cleanKIMBERLY LYSHUN H.
D was awesome, made check in and check out a breeze. Will be back next time I need a uhual!justin T.
Employees were very respectful and hard working ..and vehicle was well maintained.PAUL M.
Le client n'a pas laissé de commentaire.Scott S.
Nothing the ladies that worked there were greatDONALD R.
Le client n'a pas laissé de commentaire.Claudia V.
Make it cheaper. Also, when I swipe my card to pay, I should be paying 100 % of the price. What the fuck is the deal with this extra 10 dollars labeled "cardhold" I got from you? Fuck you.Dylan L.
Extra Nice and helpful Staff was very appreciated!Pam P. | Expérience générale
Easy to return and convenient.Steven U.
Le client n'a pas laissé de commentaire.Jonathan J.
Le client n'a pas laissé de commentaire.steve G.
Le client n'a pas laissé de commentaire.YeVonne G.
Le client n'a pas laissé de commentaire.STACIE LANETT B.
The employee who attended me immediately told me I could not park my rental there because it was full. I indicated to them that I scheduled to drop it off at their location a week in advance. They hassled me to show them paperwork which I did not have because I did everything through the app. After some back and forth, they finally told me to just leave it and that they would close my rental out. I was pretty much rushed out of my truck and told I would receive an email with a confirmation but I left feeling really uneasy of my rental not being closed out correctly. I will not be dropping or renting from that location and will not recommend anyone I know to do so either if that's how they treated me on my first time ever using Uhaul.Jose C.
Since I have to leave a comment, I would recommend A better observation of the tires since I had a tire blowout during this rentalDavie B.
While staff at this location has mostly been courteous and friendly, they failed to stock trailers with blankets I rented on my last 2 contracts. On most recent rental, staff did not provide me with the trailer that matched my paperwork. When trailer was disconnected for emergency purposes on return trip to Wax rental center, I was unable to track trailer position after it was moved by another U-Haul franchise. The South-Arlington center reluctantly released trailer to my possession because my rental agreement did not match trailer I.D., however I was able to give specific details of trailer contents that convince them it was my trailer. I checked trailer online to expedite rental process but this is only helpful in speeding process if staff stocks trailers with all of the options that were selected in the rental agreement, whether that be tape, blankets or furniture dollys. If these other rental items are not prepared in advance for the renter, then what benefit is there to online check-in? Access to trailer was also blocked upon my arrival, and required moving other U-Haul equipment to access.RONALD F.
Our experience was a good one dealing with Ms.Bianca! Thanks ðŸ˜Š Again! I have already recommended UHAUL to my daughter so she's setting up an appointment with them for Friday.BLOSSOM MORRIS H.
The only thing I would suggest, is making sure tires are fully inflated before customer arrives although only a short delayMICHAEL B.
Pads were missing from the order. Called to ask that the charge be removed from my order. No confirmation that this has taken place.Brian B.
Le client n'a pas laissé de commentaire.JOE C.
All goodkeith H.
The only reason we moved was better pricing elsewhere and closer to home. Otherwise we loved the experience here!susan l. | Expérience générale
Excellent serviceSusanna N.
Le client n'a pas laissé de commentaire.Michelle A.
Le client n'a pas laissé de commentaire.helen r. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC W.
Sure helpful and happy employee there!Amber S.
Le client n'a pas laissé de commentaire.TRISHA A.
Better arraignment of questions for check in and out to speed process..Douglas Y.
Le client n'a pas laissé de commentaire.Zane W.
The crew there is great. Thanks to Bianca and all.David A. | Premières impressions
Great job... I needed th help.DAVE A.
I don't feel there is no need for improvement.LAURENCE M.
The reps were great, clear with the contract, friendly, better than expected. Very pleasant experience.DANIEL G.
Le client n'a pas laissé de commentaire.kyle h. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETH LYNN J.
It's ok doing they a good job thanksDavid S.
Le client n'a pas laissé de commentaire.KAREN S.
Le client n'a pas laissé de commentaire.Jennifer S. | Expérience générale
Great service.Harold N. | Premières impressions
Le client n'a pas laissé de commentaire.Roger R. | Premières impressions
The hours is my only complainChristina D. | Expérience générale
It was my first time using a storage facility. Gissel and Bianca made it a very pleasant experience. They were friendly, helpful and offered suggestion on the packing products, directions plus the unit was exceptionally clean. PamPam P. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA H. | Expérience générale
Le client n'a pas laissé de commentaire.Janna W. | Premières impressions
We have used this facility off and on for over 15 years. It has always been a great experience. The current staff far exceeds any of the previous staffs. They were polite and helpful. They made dealing with a move in these scary times feel safe and doable. I commend them for a job well done! I would highly recommend this facility!SUSAN G. | Expérience générale
Le client n'a pas laissé de commentaire.Peter R. | Premières impressions
Le client n'a pas laissé de commentaire.Staci O. | Premières impressions
Mannnn Bianca was awesome not sometimes ALL the time.. Thank you and thank you to Bianca!!Kathy E. | Expérience générale
Great experience from picking up the trailer in San Antonio to unloading and dropping off the trailer in Waxahachie. Everyone at both location s were helpful and friendly.Stuart V. | Premières impressions
Very friendly and accommodating staff. Met our needs for 6 months.Don W. | Expérience générale
Unacceptable repairs to ceiling with duct tape that ruined my belongings and black mold on my mattress and ruined paintings, purse with black mold all over it. Everything was wet. Unacceptable.Chandra L. | Expérience générale
MerciAHMED A. | Expérience générale
No need to comment.George F. | Expérience générale
AwesomeKeenon K. | Expérience générale
Very obliging,ready to help.George F. | Premières impressions
Was there for 2 or 2,5 days couldn't use gate card or the pin number given wrong name on acc and they Would Not Refund me even through they messed up NOT HAPPY WITH THIS FACILITYdennis j. | Expérience générale
We were always treated well and were taken care of in a timely and kind manner. The facility was well maintained.Kevin B. | Expérience générale
Great service,very good people to do business with.Christopher D. | Premières impressions
Excellent facility with first-rate customer service. Logan is an outstanding representative for your company.Stephen W. | Expérience générale
BienBrandi T. | Expérience générale
The young man Giovanni was such a pleasure to do business with! He was polite, attentive and answered any questions I had with professionalism and knowledge. Thank you!!DONNA E. | Premières impressions
Great experience great service from shaw and shankanthony d. | Premières impressions
Staff were very friendly and helpful. It was my first time getting a storage unit and the staff explained everything I needed to know. Everyone in the office was friendly, talkative and polite.Christine P. | Premières impressions
I have nothing bad to say. The customer service was excellent and very helpful. Great job !Ebony G. | Premières impressions
Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.Chrystal M. | Expérience générale
ExcellentVan h. | Premières impressions
The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.Irene C. | Premières impressions
The staff went above and beyond. Great place to do business with.Randy H. | Expérience générale
nice peopleJames M. | Expérience générale
Very good did everything I needed and very helpfulRobert S. | Expérience générale
Giovanni was very professional and helpful, excellent customer service.Deborah G. | Expérience générale
Darrell, Cara, Giovanni and Angel took great care of our belongings while in storage. Thank you everyone for keeping our belongings safe and bug free.Rebecca M. | Expérience générale
PratiqueDAVID J. | Expérience générale
No commentsLaurinda G. | Expérience générale
The entire staff was wonderful and the manager early helped me out when I had no where else to store my life.Norma M. | Expérience générale
The staff was friendly and helpful.Suzanne W. | Expérience générale
Everyone was always friendly and helpful. Service was prompt and thoroughArthur M. | Expérience générale
Staff is very professional and friendly. Great group of folks.Bob T. | Expérience générale
Super nice,very accommodating. Helped me get every thing I needed. Cant wait to pick up the truck and get moved. Thanks uhaulOllie W. | Réservation
I was pleased with my stay at uHaul except for one thing. Charging people additional money to access storage after office hours is ridiculous. It in no way costs you more so why does it cost me more.Connor M. | Expérience générale
I never had any problems with the service or the staff.PHILIP E. | Expérience générale
My experience with U-Haul was exceptional as usualkathy v. | Expérience générale
Thank you everyone that helped us in our season of need. We will always remember u-haul for its kindness that was showed towards usStephen L. | Expérience générale
My experience at U-haul Moving & Storage of Waxahachie was the Best ever, Giovanni was the Most Respectful, Understanding, Professional Employee I have dealt with. He made the whole process Perfect.elisa h. | Expérience générale
Very helpful service. All my questions were answered.Fredrick P. | Expérience générale
My movers never showed. I have not been able to get a response to my request for a refund yet.kathy v. | Réservation
It was a fantastic storage place, the staff was extremely friendly, I will use them again if I ever need storage, without a doubt.MARK G. | Expérience générale
Very friendly service and a delight to work with.MARK G. | Réservation
Everything and everybody that I encountered were professional and did a great job. i would definetly recommend U-Haul to family and friends.steven t. | Expérience générale
I was told I could sign a waiver to turn over the items in my unit that I no longer wanted When I got there to do so they told me no & did not give me a reason why. But discussed among each other afteMercedes F. | Expérience générale
I had nothing short of Excellent customer service, safe,clean and secure property! It was Awesome doing business with my Fantastic Friends! Love Y'all!milton m. | Expérience générale
The trailer that I picked up had lost a wheel by the time I got to the place that I was going to load it. It looked like the bearings had been going out for a long time. Another trailer was broughtDONNA C. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!