Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

3 521 évaluations

51 Industrial Pkwy N   Aurora, ON L4G4C4
(E of Yonge)

(905) 841-1061

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 841-1061

51 Industrial Pkwy N
Aurora, ON L4G4C4
(E of Yonge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

All was good. My compliments to Becky looking after everything. Ron Matheson Unit B30

Ron M. 
Évaluation :
2

I booked my reservation for 6am however when I got to the the location someone had dropped their truck off in front of the truck I had reserved with no way to get it out until the store opened. Next time, I hope that this location can provide better signage about where customers are supposed to drop off so as not to impede other customers.

Francesco L. 
Évaluation :
1

The lady was very rude when we returned the truck I have started to use U-Haul but this location I will never recommend to anyone

Eisho T. 
Évaluation :
3

You have ONE full time female employee running the operation. She does a great job but she needs help!!!!

Gary R. 
Évaluation :
5

Driver door did not shut properly. Had to shut it twice for the sensor not to go off. Truck could have done with a clean inside the cockpit. Other than that, truck was great.

Irfan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malek S. 
Évaluation :
4

Bringing more modern cars to the fleet

Naser V. 
Évaluation :
1

Had 2 wait 40 minutes for the agent on arrival. Not acceptable. I sell my services by the hour, waiting cost me more than the rental

craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey Breanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maddalena P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

The truck I rented was absolutely abysmal! The gears kept on getting stuck and I was worried it was going to break down. The inside of the cab if the truck was dirty and I could hardly see out of the windshield!

Tracey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALI M. 
Évaluation :
2

We dropped the truck off within the 24 hr window, they did not process it in time and then charged us for an extra 2 days. Not happy with this... trying to get it rectified has been a hassle. IMPROVE: make sure there is a return manifest that is signed off on, especially when they are open.

Maria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Servie was excellent at drop off time Thanks

Pascal P. 
Évaluation :
1

Unprofessional staff at location

Amar M. 
Évaluation :
1

Terrible customer service. Person served us had no respect. Was rushing us always Another gentleman was so busy with his social Media in front of customers he didn't even care we existed. I would never rent from this location or recommend anyone. Horrible experience

Anis A. 
Évaluation :
5

Always outstanding service when I rent from this location.

Chris J. 
Évaluation :
3

Did not satisfy my request to have a one way rental. Had to drive another 132 kms to return to origin location. Did not even offer some kind of discount either. Not impressed.

Erik G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Nothing everything was good

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Farshad S. 
Évaluation :
1

Charged extra

Ali Akber P. 
Évaluation :
1

When I hooked up the trailer the employee came out to tell me I should have back my car in where I did. 2 things they could have done. 1. Tell me where to go when connecting the trailer before I leave the office. This will ensure there is no misunderstanding. 2. When they came out to tell I was in the wrong spot I felt like I was being scolded.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alen J. 
Évaluation :
5

Nothing that I can think of right now. Keep up the good work. All was good.

Greg S. 
Évaluation :
2

Returned the pick up and there was employee meet me in the parking lot and said how did you pay for the rental when you came in and I told him by credit card he said ok your good to go we will send you a receipt. Received the receipt and to my surprise they charged me for fuel which I returned the fuel to the level that I started with. I am on hold for over 45 mins to talk to someone and still waiting. Please make sure you get the receipt before you leave the store. Not happy that I can't talk to someone from the store. Terrible customer service and make sure if you rent from this location to make sure to get the receipt on the spot not by email.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongming H. 
Évaluation :
3

Website and reality are not the same. Putting my info in pre pickup was useless.

Douglas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rino R. 
Évaluation :
5

Good helpful people.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
5

The truck had an issue with the key/starter. We need to turn the key multiple times before the starter would kick in to state the motor.

Gianni L. 
Évaluation :
2

I rented a truck and drove 45 kms today. before droping off the truck to uhaul, I went to gas station. I filled the truck 10 litrs, but the gauge didn't move to original position. I started the truck and switched it off 2-3 times trying to see if the gauge goes back to it's original position, but it didn't move. So I had to refuel it again for 5 additional litrs and this time, the gauge jumped to 2 degrees higher than what it was when I rented the truck. I think the car had been manipulated somehow, to make the cusotmer pay more for the gas. 15 litrs of gas for only 45 kms ! I Spent $27 for gas. I wouldn't recommend to anyone using uhaul rentals.

Aref S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alessandro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Rented at a few locations. This has the best customer service . By far.

RICHARD R. 
Évaluation :
5

It would be nice if we could provide some of the information when the order is placed ( or a day or two before the rental ). Taking pictures of yourself and the drivers license is a bit awkward to do in the parking lot and slows down the process of the online check in

JOHNPAUL P. 
Évaluation :
5

Parking closer to entrance

Ajanthan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRAS V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carson S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Diba B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
3

Actually honor the charges from the original quote! I requested a rate for extended KM and was charged a different amount. Hardly the Best Rate Guarantee. I hope to never need a van rental again, but if I do, I will use another provider.

Norma M. 
Évaluation :
5

Only issue I have no discounts !!!! For seniors I'm 68 yo and still maintaining a 40 hour work week and it's my choice

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA G. 
Évaluation :
5

Hi, We're there no discounted km because of the distance driven? Previously when renting from U-Haul our km rate would be discounted for the first 100 km or it would include some km in the cost. This was the most expensive move we've ever done for a University of Guelph to Aurora trip. Why? I guess I should have asked more questions about the charges before I choose U-Haul. With gas and less than 12 hours with the truck it was about $375 !!! I've been happy with U-Haul but I'll be shopping around next time I need a truck. Regards, Randy Smith Dear Randy Smith, Thank you for choosing U-Haul Company for your moving and storage needs. Your receipt is attached to this email. Your opinion matters to U-Haul. Let us know how your moving experience went by reviewing your recent rental at uhaul.com/review. Your feedback, good or bad, on the service you received throughout the rental process will help us improve the moving experience for the next family. If you have any questions or concerns about your moving experience or the attached receipt, please contact me at 841031_GM@uhaul.com

Randy S. 
Évaluation :
5

Tristan was excellent service representative.

Stefan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehrdad D. 
Évaluation :
3

drove off and found it had a flat tire. Tried calling the location but no one picked up the phone. Tried 5 times but no luck. Then called road service and they were awful. had to wait for 2,5 hours to get my truck fixed when IT WAS NOT SNOWING ANYWHERE. On a nice day had to wait for 2,5 hours , imaging the wait time on a snowy day. No help from any of the u haul employees. shame on you guys.

RAKESH R. 
Évaluation :
5

Everything went very well!

Debbie S. 
Évaluation :
4

Use some lubricants on trailer doors. They are hard to open and noisy.

ISKANDAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

The window seal on the drivers door was letting air and excessive noise into the cab. There was also an empty can of beer that was left behind by the last renters. The staff, however, at the location were fantastic.

Richard D. 
Évaluation :
5

Quick and easy

Owen W. 
Évaluation :
5

It was a great experience both the ladies were pleasant.

Joy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
5

Front window needed cleaning on the inside

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest N. 
Évaluation :
5

I can't think of anything to improve upon the experience - it was excellent!!

Stephen O. 
Évaluation :
3

Maybe give the contract at time of return when the customer returns vehicle early! I returned the vehicle at 6:30pm the day of rental and the contract reflects that it was checked in today and not when I returned it. That was my only disappointment as I was waiting to turn in my receipt for expenses. Other than that everything else was amazing.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LILLIAN L. 
Évaluation :
1

Provide a better customer service

Amirardavan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Each person I dealt with at pick up and drop off was friendly. Made for a good experience.

Elaine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA B. 
Évaluation :
5

Everything was fine no problems.

Greg S. 
Évaluation :
5

Great staff and service, the main reason I continue to return to this location.

Chris J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F M. 
Évaluation :
5

The lady at the front desk is not so friendly. She looks pissed all the time for some reasons. Maybe she is not happy?

Maziar N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alireza K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hari A. 
Évaluation :
1

I want to start by saying I hardly ever leave reviews, let alone bad ones, But never in a million years would I recommend this location to anyone, and that is all because of your employee Zandrea. I came to pick up a truck this morning and while the lobby was busy with customers. Zandrea wasn't with anyone. He was sitting there with his Aipods in, so we asked if he was free and he rudely said “can't you see I'm with someone?”..it gets worse. I tried to check in using the Uhaul app but it was taking a long time to approve so eventually Zandrea helped me. I told him it was taking too long, and he said it could take up to 45 minutes so he would help me. Less than a minute into him helping me, he stopped typing and said “sorry, I can't work like this it's too hot for me”. Instead of taking off one of his many layers, he proceeded to pick up a tool box, drag a chair across the store, and start trying to fix the AC unit. The customers were so confused at this strange behavior. It gets even worse, when he finally came back to help me, he told me I needed to be a bit more patient! I asked him if he was joking as it had now been 45 minutes or me waiting for my truck all while he went to fix the AC while wearing a coat (it was -1 out today). But it gets worse, in response to this, he got up from his chair and walked around his desk to approach me as he pointed a finger at me and said I needed to get out and that he would cancel my reservation. In my complete shock I left and told my partner, who wen confronting Zandrea was met with Zandrea saying “I don't have to take shit from customers”. I urge you to watch the video footage, it will show everything. It was bizarre and infuriating and not only would I not recommend this location, I would never recommend uhaul because of this experience. I had to call customer service and extend my rental so that I wouldn't have to see him during business hours. It makes no sense that he works in customers service as he worked like a sloth on purpose to aggravate people and not only aggressively approached me, but cursed as well. Horrible horrible experience.

Maytal M. 
Évaluation :
5

That truck needs alot of attention .The tow signal kept coming on. Sucks more gas.The worst ride I have ever had.

Pat K. 
Évaluation :
1

This is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.

Abhishek V.  |  Expérience générale 
Évaluation :
5

Excellent customer service from the site team!

BELINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel T. 
Évaluation :
5

The back of the truck wasn't swept but they apologised when I brought it back and said they would give me a discount. Very nice people here!

MARJORIEA N. 
Évaluation :
2

I hired the truck for the week as I had to move a lot of furniture. My rugs got soaked and ruined from a leak coming from the top corner at the back of the truck. I don't know if there is a way I can claim for this. I do have photos but I am very upset.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRAS V. 
Évaluation :
2

The representative I spoke to on the phone when I called to reserve the equipment was very nice. She told me she was in Detroit and I enjoyed the conversation with her. The rest of the experience wasn't good. I arrived at the location, signed the documentation and paid for the rental. Then the representative asked me if I knew how to hook up a trailer because, and I quote, "I'm too fabulous to hook up trailers". Half in jest perhaps but he didn't help me hook it up. The coupler was rusty and the knob that tightens the coupler was difficult to turn and I had to struggle to get it properly tightened around my coupler ball. That and the handles/latches on the trailer roll up door were rusty too, leaving my hands covered in brown rust when I was done. The attendant did offer to let me use the washroom to wash up but I just wanted to be done with this place so I wiped my hands with a rag I had in my vehicle and left. The door rollers were dry and in desperate need of lubrication which made opening and closing the doors both difficult and noisy. All in all, a very disappointing experience. Unfortunately, Uhaul is the only trailer rental outfit in town because if I had any choice of vendor, I wouldn't deal with Uhaul. This isn't my first bad experience with Uhaul trailers. I can't speak to Uhaul trucks because I've never rented one but the towed equipment is old, poorly maintained, and generally far beyond its "best before date". Suggestions for improvement? Take care of this equipment. Keep it clean, serviced, lubricated, and generally fit instead of leaving it out in the elements and leaving customers to deal with rust and sticking components.

Gil C. 
Évaluation :
5

Easy pick-up and drop-off, no waiting, van was ready to go!

Rick O. 
Évaluation :
4

I used the online "truck share" application which was really not a great timesaver. I had to enter the building and wait my turn just the same but I did all the leg work. It would be nice to have an ice scraper during the winter months or even better have the trucks swept of snow by staff. The drop off went very smoothly as the attendant recieved me and was very courteous and I was on my way within mere seconds.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

The alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn't room to turn around. The storage unit itself was clean and dry and served it's purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I'm not sure why I even had an access code if I can't access the facility after hours; the gate is open 100 % of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.

Adam H.  |  Expérience générale 
Évaluation :
4

Not sure if rental vehicles normally come with a snow brush but this one did not include a brush. Also, I put approximately 43 kms of travel but needed just a little over 17 litres to fill ($29,64) which seems quite high. This makes me think that your vehicles do not get the gas mileage as advertised! I should have been able to get approximately 8,5km/l which by my calculations is about 5 litres of gas usage. The fuel gauge was at FULL when I picked it up.

Paolo M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shayan R.  |  Expérience générale 
Évaluation :
5

I've been renting vans from this location for over 10 years. Management and staff provide excellent service. Charges are clearly explained, equipment in good condition, there are no surprises. Moving is stressful, so it's great to have one less thing to worry about.

Gregory S. 
Évaluation :
5

I've used uhaul many times over the last 30 years. This particular Aurora location has been managed and run like a perfect business for the last 7-10 years… I remember using this location years ago and was disappointed that it was the same as all the other uhaul locations. Dirty, gross, and not a pleasant experience. Well-this location has turned all of that around. It is always clean, organized, on time, today, helpful employees, just an all around perfect experience. Please leverage this jewel in your crown to train all the other uhaul locations on how it is to be done. Kudos.

Nick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAOYING C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
4

Unit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.

ALETTA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOGDAN C.  |  Premières impressions 
Évaluation :
4

Had some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!

Elizabeth H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iryna J.  |  Expérience générale 
Évaluation :
5

Excellent customer service and very well lit and clean.

Brian M.  |  Expérience générale 
Évaluation :
5

Very easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.

Sergio L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER L.  |  Expérience générale 
Évaluation :
5

This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.

Shirley B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica D.  |  Expérience générale 
Évaluation :
1

Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874

Abhishek V.  |  Premières impressions 
Évaluation :
5

Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. Merci.

Joyce P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MUSA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo B.  |  Expérience générale 
Évaluation :
3

The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.

KEVIN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine J.  |  Expérience générale 
Évaluation :
5

Highly recommended

Val A.  |  Expérience générale 
Évaluation :
5

Thank you for great service and the packing materials are all good quality it will make my travel easier

DEREK M.  |  Expérience générale 
Évaluation :
5

Overall good experience. No issues at all!

sandra c.  |  Expérience générale 
Évaluation :
4

Helpfull & efficient staff.

Franklin L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody M.  |  Expérience générale 
Évaluation :
5

Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

christine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Expérience générale 
Évaluation :
2

This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren't there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

Tracey G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson L.  |  Premières impressions 
Évaluation :
5

My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

Vicky D.  |  Expérience générale 
Évaluation :
4

The facility is clean and easy to access.

Charles T.  |  Premières impressions 
Évaluation :
5

The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Rebecca M.  |  Premières impressions 
Évaluation :
1

Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Tracey G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hanton t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui A.  |  Expérience générale 
Évaluation :
5

I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

JON T.  |  Expérience générale 
Évaluation :
5

Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!

SERGEY T.  |  Expérience générale 
Évaluation :
3

I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.

DAVID B.  |  Expérience générale 
Évaluation :
1

My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.

Charles L.  |  Premières impressions 
Évaluation :
5

I really liked everything

Victor C.  |  Expérience générale 
Évaluation :
3

We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn't care. I wouldn't recommend this facility.

MARK S.  |  Expérience générale 
Évaluation :
3

The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.

Jonas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtinee Ann B.  |  Expérience générale 
Évaluation :
1

Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help

Lisa L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makayla H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C.  |  Premières impressions 
Évaluation :
4

Waited outside for few minutes to be let in. They lady inside was terrified of corona virus

SHAHO S.  |  Premières impressions 
Évaluation :
4

Staff were excellent -- particularly Cody.

Marcia B.  |  Premières impressions 
Évaluation :
5

Very fast and friendly service

Teresa K.  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.

Jim S.  |  Expérience générale 
Évaluation :
4

Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.

Ketty B.  |  Expérience générale 
Évaluation :
5

Hello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card

TERESA Z.  |  Expérience générale 
Évaluation :
3

Over all I would store again at UHaul

Roger H.  |  Expérience générale 
Évaluation :
5

Becky was very kind and helpful !

Hung T.  |  Premières impressions 
Évaluation :
4

can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

Gladys B.  |  Expérience générale 
Évaluation :
4

Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

shirin a.  |  Premières impressions 
Évaluation :
5

All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Merci

Judika T.  |  Premières impressions 
Évaluation :
3

We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

SHERYL T.  |  Expérience générale 
Évaluation :
5

The staff at this location are are the best. Need more guys like that.

Peter K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

Mingyan K.  |  Expérience générale 
Évaluation :
5

Excellent facility and very helpful staff .

DANA G.  |  Expérience générale 
Évaluation :
5

Everything went very well.

Robert t.  |  Expérience générale 
Évaluation :
4

no other comments needed

I F.  |  Expérience générale 
Évaluation :
3

Very good facility

Ian H.  |  Expérience générale 
Évaluation :
3

I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.

David T.  |  Expérience générale 
Évaluation :
5

clean friendly acccessible

Karin M.  |  Expérience générale 
Évaluation :
5

Very nice experience!

SAMANTHA D.  |  Expérience générale 
Évaluation :
1

The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150 This is why I would not recommend UHaul storage to a friend!

Indupark I.  |  Expérience générale 
Évaluation :
5

Will be back when required

Mario D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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