Customer Reviews for U-Haul Moving & Storage of West Copperas Cove
Location en tout temps  |  U-Haul Truck Share 24/7© Location

157 évaluations

1091 W Hwy 190   Copperas Cove, TX 76522
(Across from Dollar General)

(254) 542-2277

Heures d'ouverture de l'établissement

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(254) 542-2277

1091 W Hwy 190
Copperas Cove, TX 76522
(Across from Dollar General)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I love Ms. Brenda, she was so helpful and always available when I had questions. Nice and clean unit and facility.

Tiffany shanae J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and understanding

Kimberly S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAYNAH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERAKA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy T.  |  Premières impressions 
Évaluation :
5

Very impressed with the cleanliness and the process of renting.

Christine B.  |  Online Move In 
Évaluation :
5

Once Uhaul took over the complex it was updated and made more secure! I would definitely use this complex if I find a need.

JANIE O.  |  Expérience générale 
Évaluation :
5

I would like to thank the staff at the Copperas Cove, Texas location. They were phenomenal. My husband recently passed away and I didn't have the means to clears out our storage. Management assisted me in every way possible. I will always recommend this company to anyone!!!!!!! WAY TO GO UHAUL!!!!! YOU'RE AN AWESOME COMPANY!!!!!!!

KHRIS H.  |  Premières impressions 
Évaluation :
2

1 particular employee kind of ruined it for us. My wife and I moved and had everything out of the unit 4 full days before our payment for the next month was supposed to be auto-drafted from our account. After we had the unit cleaned out, my wife went to the office to give back the remote clicker because she was not there when we initially got the unit. She was not aware of what the process was and thought she could get answers from the staff. Unfortunately, the guy that happened to be working at the time, was less than helpful. He was rude to my wife and treated her as if she was dumb for asking. And then as soon as she left he made a joke to the other people that he was having a conversation with when my wife came in. My wife heard him say something and looked back to see that all 3 were looking back at her laughing. Also, he told her that he didn't need to know the unit number and that he'd figure it out and rushed her out basically. We also, had to resort to going to the office because nobody answers the phone there. But after all this, we received a call from the manager, Nikki Taylor, and she was more than helpful and as nice as she could be. If we could have dealt with her from the beginning, we'd probably have nothing but good things to say. Unfortunately, that 1 employee is what made it a 2-star experience.

Alexander I.  |  Expérience générale 
Évaluation :
5

Won't go anywhere else

Nancy B.  |  Online Move In 
Évaluation :
5

All interactions with my local place have been excellent.

Jay R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter S.  |  Expérience générale 
Évaluation :
5

Clean complex, clean unit, free lock. Staff was Wonderful.

Benjamin R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liza B.  |  Expérience générale 
Évaluation :
5

When checking out the instructions are to leave the gate remote and card in the unit, but when exiting you need the card or key to open the gate (I did not have or remember my gate code). An employee was working in one of the units, so she opened the gate for me to exit. It would have been helpful to have a drop box for the remote instead. Other than that great experience. Merci.

Brettany R.  |  Expérience générale 
Évaluation :
5

Thanks for meeting my needs on such short notice.

Becky K.  |  Premières impressions 
Évaluation :
5

El trato por el personal es de primera!

Lorenzo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry D.  |  Expérience générale 
Évaluation :
5

They are always accommodating.

Angela A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashtin R.  |  Premières impressions 
Évaluation :
4

This comment is in regards to my online booking experience. I made the reservation for what I thought was one location. Turns out I had to sign papers at one location, store my belongings at a second, then drop off the trailer at a third location. By far one of my worse UHAUL experiences. Nothing like driving 13 hours to your destination just to drive around for another 2 hours figuring all of this out.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Brayden was super friendly and helpful

KIMBERLY o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice G.  |  Online Move In 
Évaluation :
1

I first reserved a U-Haul online and it was imperative that I have that Truck at the time. I went to the main UHaul in Copperas Cove, Tx where the reservation was made. Upon arrival I was told no they didn't have the truck I would have to drive 20 more miles up the road to Killeen. Low and behold they told me, No my reservation was in Copperas Cove and they either have to honor the RSVP or honor the 50 $RSVP guarantee. Got back to Cove office and the kid working there told me I was wrong and if I didn't leave he was going to call the cops. Try again that night to RSVP a truck which is said to be available, and again the next morning I was told No must of been an error. Still doesn't honor the RSVP guarantee. So I decide to go to the storage which I had already paid for with UHaul. Get there gate won't open, call and get told that I'm nowhere in there system and there is no vacant storages in the whole town with them. Again does not honor this 50 $B.S. guarantee. I finally get a UHaul after 3 days rent it for 24 hours but needed it a little longer, they come and literally hi-jack the UHaul with pretty much everything I own and that was 2 weeks ago and I still haven't found my stuff. A 26' truck full. I wouldn't recommend and I will NEVER use UHaul again. I had a deadline to move out and I lost A LOT because of this and UHaul has offered no relieve. I hope to hear back from this review and hope to just get my things back. Wherever they are

Devin J.  |  Online Move In 
Évaluation :
5

Manger and staff were very friendly and helpful

Garry D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Expérience générale 
Évaluation :
5

I had a great experience renting storage from Copperas Cove Uhaul self storage. The staff was considerate, respectful and friendly.

FANNIE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C.  |  Premières impressions 
Évaluation :
5

So very convenient to be able to do online because i wouldn't have made it in time to do it in person. Excellent idea. Definitely my #1 choice for future storage solutions.

Michelle H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lacee G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTanya A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
4

I just moved to a bigger unit.

Michael K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Expérience générale 
Évaluation :
5

7 years there... finally moved out. They were exceptional in everything thanks to the GM taking care of me.....

JESSE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine E.  |  Online Move In 
Évaluation :
5

Very easy to rent. Took less than 5 minutes.

Jessica H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhea g.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiana J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIZELLE V.  |  Premières impressions 
Évaluation :
5

Great sery

John C.  |  Premières impressions 
Évaluation :
5

Everything went as smooth as could be. The manager and staff were friendly and knowledgeable. 5 stars!

Thomas R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glee M.  |  Premières impressions 
Évaluation :
5

Ladies ...I Thank and Appreciate you all for Making it Soooo fast and easy. Stellar Professionalism and Kindness.

Tamara V.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Hunter S.  |  Premières impressions 
Évaluation :
5

Our experience was fabulous. Nikki and her team are amazing.

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Very pleased.

Janet B.  |  Premières impressions 
Évaluation :
5

Great service and great facilities

Kevin N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

The employee was helpful but really comdecending. We know how to back a trailer up, but he kept barking orders at my 64 year old dad who has been doing this stuff for decades. Also, the original dropoff location wouldnt answer their phone, so we had to choose a different location.

AARON J. 
Évaluation :
5

Lisa was great! She was very kind and helpful! No comment regarding improvement because our experience was awesome.

MARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY H. 
Évaluation :
5

The agent here was very friendly and helpful. The truck was immaculate.

DENNIS O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY P. 
Évaluation :
5

Nothing the guy yall have working for yall was very professional and helpful he should be a trainer. He gave great directions to every where i needed to go.It was a pleasure thank yall.

LAKTORIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy P. 
Évaluation :
4

The guy that helped me get the truck was very professional. He tried to up sell me on the dolly and insurance like he was spoosed to, but when I declined there was no extra pressure to buy the extras. I was very pleased with the location and service provided.

nickolas W. 
Évaluation :
5

Everyone there was really nice and got us in and out.. Returning the truck was a breeze. Looked it over and all was good and we were out.. Thanks for everything.

CAROLYN H. 
Évaluation :
2

When you write down the milage make sure you write the correct information. Also gas tanks as well. Don't try to argue with the customer while trying to explain what's charges are being charged.

ADELIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMITRI B. 
Évaluation :
5

Have rented from U-Haul many times over the years. This is by far my best experience ever.

CHRIS A. 
Évaluation :
5

Be sure that you are using better tires, I had a tire lose the tread, it was apparent that it was a recycled tire, this should be unacceptable when you are transporting thousands of dollars of personal property which many of it is non replaceable. Plus that is a huge safety hazard, insurance should not be used so u-haul can take shortcuts in their business practices.

DANIEL M. 
Évaluation :
4

was good

peggy H. 
Évaluation :
5

See previous comment.

JEANNIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Wonderful customer experience!!!

TROY M. 
Évaluation :
5

KEEP UP THE GOOD WORK

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
3

Asked for 5 days to begin with and only offered 2 with 1 free day, luckily plans fell thru to turn it in before the 3 days. I didn't like how that all worked out but truck was great and no issues getting it and turning it in.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTNEI F. 
Évaluation :
3

This location was clean and nicely kept but due to an error in miscommunication this was the fourth store we had to visit in the same day to actually rent a truck. We had made a reservation at our first location but it had already been rented out unfortunatly so we were told to go to three other stores to get a truck. Good facility to go to otherwise.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN B. 
Évaluation :
5

This unit is well run and very customer friendly!

steve V. 
Évaluation :
4

I was not informed that I would be charged an inflated rate when I picked up the truck then 4-5 days later refunded the amount I didn't use in milage. Horrible business practice uhaul.

Jessica M. 
Évaluation :
5

Very friendly and helpful

WENDI R. 
Évaluation :
4

Wanda helped me out this morning and was a very nice lady and super friendly!

ANDREW M. 
Non les évaluations ont été soumises pour cet établissement.

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