Customer Reviews for U-Haul Moving & Storage of West Davenport

1809 évaluations

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The man who checked me in when I picked up the truck failed to set my drop off spot in the right city let alone the right location. He also apparently didn't comprehend the amount of time I intended on keeping the truck which resulted in late fees and long conversations on the phone. One woman in particular I spoke to was pretty rude. I realize now the importance of actually reading the contract and how you and your woman can both tell someone something and they acknowledge hearing it yet completely botches it where it matters. Never had a bad uhaul experience until now.

TYLER S. 
Évaluation :
5

The guy was very helpful.

STEVEN M. 
Évaluation :
5

Cody was still at the location when I returned my trailer. Even though the store was closed, he still came out and checked in and disconnected it for me. Merci.

DANIEL F. 
Évaluation :
5

I got double charged for a appliance Dolly I only ordered 1

AMANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
2

My original pick-up location was Spruce Hills in Bettendorf, IA. The trailer I reserved was not there because the previous renter did not return it. The manager said I would be issued a 50 $guaranteed reservation fee, but I have not seen that yet. The manager did thankfully find a nearby area with a trailer. That trailer was full of sawdust, which when I pointed it out, was blown out. There were supposed to be 6 furniture blankets in the trailer, but they were not there. I realized this about 45 minutes after I departed and I called the Davenport store to ensure I wasn't charged for them and not charged for them missing when I dropped off the trailer. They said they corrected it; but that did not happen. Apparently this can only happen at the drop-off location, but the Davenport personnel did not know this. That caused confusion and frustration. Better training of U-haul procedures at this location would benefit U-haul and customers alike. Having said that, the 6x12 trailer was in good working order just as I expected.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spring B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NGA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTWAUN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri S. 
Évaluation :
5

Everyone was super nice to this first timer. My only suggestion is to warn people to always swipe the card because some of us are rushing and don't read directions. In that case, the alarm scares the jeepers out of us .

Sandra T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

Excellent customer service and awesome staff, would definitely rent a truck from again. Keep up the great work your customers do appreciate it.

DONALD L. 
Évaluation :
5

Everything was great. Jaylen was very helpful and went above and beyond to assist us.

MELISSA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammed F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
5

When I arrived looking to pickup a van he did not have one available, but was able to free one up. He showed that he was very customer service oriented

DAVID C. 
Évaluation :
5

Jaylen and James Kelly are super nice and I absolutely love my experience with them

TOMARICKA M. 
Évaluation :
5

Went above and beyond in service. Couldn't find my adapter for the trailer lights and they let me use theirs free of charge.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A.  |  Premières impressions 
Évaluation :
5

Everything was on time and very easy

MICHAEL F. 
Évaluation :
5

We were immediately greeted by the employees, which was very nice! The check in was quick and efficient, along with the employee helping getting us hooked up and doing so quickly!!! This employee was absolutely one of the best we have experienced at this location

ROBERT K. 
Évaluation :
3

Incorrect fuel level and the agent acknowledged it (I have photo for proof) at checkout causing additional charge of 8,50 $, when 6 $was put in prior to return.

BRADLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY N. 
Évaluation :
5

Nothing! Mr Kelly General Manager is awesome! He takes care of business!!

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thurman M. 
Évaluation :
4

Mr. Kelly was helpful even thought the U-Haul computer system was down. Ashley and the rest of the crew were very helpful during the whole experience and we were able to successfully complete our need for a truck rental and storage rental with only a few minor hiccups..

Angela G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAYMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY V. 
Évaluation :
5

The trailer had an area that was pushed out which I showed the representative. We taped it up so that no water would come in.

ROBERTO E. 
Évaluation :
4

New management had much better customer service. Very satisfied.

Megan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREYALEN K. 
Évaluation :
5

Tried dropping off after hours and the location part of the website would not work correctly resulting in me being charged an additional 50 $in fees

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEREK C. 
Évaluation :
2

Absolutely the worst experience I have ever had at an establishment. Just pitiful.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACQUELINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANTIQUE J. 
Évaluation :
5

Fast and efficient service.

JUSTIN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
4

The only thing I am upset about is I literally live 3 miles from uhaul we drove the truck 6 blocks from my house there and back 2 times and back 3 miles there no way I went 28 miles this is my first experience but next time I will take a pic of miles

ERICA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
3

I was charged.10 more for mileage than what the internet said. I don't believe the last person tapped off the fuel tank. Very friendly and helpful staff.

DIANA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik T. 
Évaluation :
5

All staff extremely friendly and hassle free at davenport west Kimberly drop off.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Very friendly and hassle free.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather M. 
Évaluation :
5

None. Everybody was very friendly and professional. Service was great.

Jeffrey H. 
Évaluation :
2

The truck was dirty didn't notice because when I got in the truck the sun was shinning in and could not see it till I drove off and was almost home with It took picture of it and called the guy to report it and he said just let the uhaul place in Davenport Iowa know that I had took pictures and they wouldn't charge me. The guy at Davenport was amazed that he let me take the truck like that, there was dried soda all over passenger door, and the windshield was cracked all the way across the passenger side. Plus I rented it in Pekin Illinois and thought that is where I would pick it up but nope got a call the next day and was told I would have to go to bartonville, Illinois to get it. It was out of my way and further away from where I lived. They did give me extra miles but that's not the point.

Regina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette O.  |  Expérience générale 
Évaluation :
3

Have more people available to check in equipment.

DANIEL B. 
Évaluation :
5

You guys were great! Thank you:

MARVIN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDUARDO A. 
Évaluation :
5

Nothing to improve! Have done several local moves, but that last two with the help of the West Kimberly location have been awesome! Great reservation and prompt, friendly help! Thanks for all you've done!

MICHAEL H. 
Évaluation :
3

The only thing they didn't mention was I paid for 2 days more up front, and returned it within the 5 days, They wouldn't refund the 2 days back to me.

BARBARA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

Kelly was terrific. Very friendly and helpful.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL H. 
Évaluation :
5

Keep doing what you're doing. Excellent service. Everything was simply and thoroughly explained. The equipment was clean and in good condition. Couldn't complain about anything!

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARISHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander E. 
Évaluation :
5

Always a good time always great service.

ALISSA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B. 
Évaluation :
5

Keep the excellent customer service going-----y'all did a great job !!!

AMALIA V. 
Évaluation :
5

Your daytime crew and manager was more pleasant to deal with rather than your evening crew.

MARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA D. 
Évaluation :
5

ALWAYS RENT FROM THID LOCATION. STAFF IS AMAZING.

LINDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDO A. 
Évaluation :
5

None at the moment

WILSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

The Supervisor and staff are very friendly, personable, and professional. I enjoyed doing business with this establishment..

HECTOR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY R. 
Évaluation :
5

They were awesome! I had read other reviews so wasn't expecting to be treated so well. I asked why they had several bad reviews in the past. Was told they had new management now, the previous management didn't care. The people there were great, I was checked in, the truck was brought up to the front, pads loaded and ready to leave in less than 10 mins. They took the time to explain the contract, fueling and answered any questioned I had. I would use them again on my next move. Only thing I would comment on is the "Before you leave" email/text I got. Didn't know I was going to get it so didn't check my phone before I left. When I did check it, it had expired. I walked around the truck and inspected for any damage before I left so it worked out fine. An electronic world now so be aware of that.

James B. 
Évaluation :
1

Aweful

riviera s.  |  Expérience générale 
Évaluation :
5

Terrence, James, Orion all FANTASTIC staff. I am a Uhaul client for life!! MJ Baird 3129732644

MARY U.  |  Expérience générale 
Évaluation :
5

What a hassle free experience! The service was excellent! The owner and employees where very helpful and offered information, that we did not know about, to help us in our move. Just want to put out there that there thoughtfulness saved us quite a bit of money and we our very thankful for it. Would definitely recommend this facility for anyone in need of help during their move!!! We were 150 % satisfied

DEAN D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carey m.  |  Expérience générale 
Évaluation :
4

As an Air Force Veteran who worked in the personnel department, I notice certain areas other may not. Specifically, my expertise, if you will, was Quality Control. That said, I focus on all elements of a staff that others may not. That includes, appearance, speaking skills and how well they treat customers. But first, I have to give a shout out to the manager at this facility because the staff generally feeds off the managers skills and attitude. This staff was personable and seemed to enjoy their job. Additionally, in these days of racial tension, I enjoyed seeing a diverse staff; people of different backgrounds, sex, and colors. Naturally some were more knowledgeable than others but all seemed willing to give the newer workers a helping hand without embarrassing them with snide comments like "how long have you worked here?" and/or "did your father pull a few strings to get you this job?". Hat tipped to the crew and supervisor. Job well done. Btw, I even was offered a cup of coffee during my waiting period. On top of that, customers were offered a bag of oranges and apples, free of charge. You can't beat that with a stick. . Hip Hip Hooray for U-Haul that day! One more good thing. The place was very clean inside and out. The rest room even smelled fresh and clean. One recommendation would be that everyone still wear masks. This roaring pandemic is not close to being over, regardless of what some politicians want you to believe. I still wear mine to protect you from me. I hope others would to the same. Its not nearly over. PLEASE WEAR YOUR MASKS. Thank You ~Carey M

CAREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
1

I rented a truck, was canceled twice. Had to change to the container because I was running out of time. Arrived two weeks late. Emptied it Dec.11 and returned it. But they charged my debit card for January and again for February. Still trying to get refund for February.

Rahn P. 
Évaluation :
1

The gentleman who helped me to begin with was amazing when I returned the truck the one who waited on me was rude arguing about everything

YOLANDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik O. 
Évaluation :
5

Your team in Davenport on West Kimberly is absolutely amazing I appreciate them very much and happy to be a repeat U-Haul customer! Terrence, Orion, and Mr. Kelly are WONDERFUL-thank you for making my move very pleasant and happy to call Iowa home.

MARY U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
3

After getting the key, the agent was helping us get the van's back door unfrozen and open, when we asked why the key wasn't working in the ignition, and then he figured out we were working on the wrong truck (in single digit weather). We were not told to fill in the online "assessment" of the van prior to leaving the location, and once we started doing that, we noticed the dashboard of the van said that one of the wheels was low on air (this message also prevented us from seeing the mileage amount.) The agents in the building did not all have face masks on.

BRADFORD C. 
Évaluation :
1

Have winshield clear of Ice and snow. The truck was pined in by other trucks. The back door was frozen shut. Had to go back in store to have someone fix the problems

PHILLIP B. 
Évaluation :
5

Great staff

MITCHELL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICK G. 
Évaluation :
5

Excellent customer service from Mr. Kelly could ask for a better employee from the interaction that I had with him.

Roxanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN M. 
Évaluation :
5

The young man thar helped with my reservation was very helpful and kind. He answered my questions with patience.

LATOYA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDAL P. 
Évaluation :
5

Excellent service. In and out in no time.

RICHARD U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
2

The guy who checked us in took forever and was talking to everyone around him so we ended up getting our truck after the pick up time and didn't get it for the full 4 hours I paid for. The truck wouldn't start when we got in and took them another 20 min to get it going and told us it “should start” if we turned it off and then back on. So I ended up paying for 4 hours and only used it for a max of 2. Vey disappointing

JACQUELINE C. 
Évaluation :
5

They were almost perfect, although my comment doesn't reflect on this particular rental. I probably made 10-12 trips to this location to purchase boxes, and I also rented several trailers for round trips and a one way on the last trip for my move. I always paid with a debit card. Each time I was asked if I needed a receipt. I declined each time, and then when I wanted to return some boxes, I was told I needed a receipt. Nobody mentioned that until I wanted to return some. Kind of leaves a bad taste in my mouth...

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lashondra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
2

Not good service anymore

SABLE D. 
Évaluation :
2

They did not explain that I was to go to my message on my phone if I drop the truck of after hrs they just said there was a drop of boxs for the keys

CAROLINE T. 
Évaluation :
5

Keep up th e good hospitality

Linda C. 
Évaluation :
1

The place was not secure. I had my unit broken into and when I called and spoke with the employees they basically said they could not do anything. Also when. I called to try and settle payment on unit and told them the stuff left in there I could not get out due to person in prision and someone was calling me back about doing it as abandoned unit never called back and I kept calling. I had been telling them this for a year and they have the worst customer service. I let them know back in January I didn't occupy the unit and the kept it open and charging me.

Jessica H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cliff o.  |  Premières impressions 
Évaluation :
5

Great customer service guy

Scott R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulson G.  |  Expérience générale 
Évaluation :
5

We rented our truck and storage facility with us, it helped make our move much easier!

Katee B.  |  Expérience générale 
Évaluation :
5

I'll be back next summer when the kids get out of college and will use you for years to come. Julie

julie l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N.  |  Premières impressions 
Évaluation :
5

used before and they always been amazing

Denise S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leejeana n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerry l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn s.  |  Premières impressions 
Évaluation :
5

It was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman

DEANNA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S.  |  Premières impressions 
Évaluation :
5

Great place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!

lucinda l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Victoria O.  |  Expérience générale 
Évaluation :
5

I really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much

Eric S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris O.  |  Premières impressions 
Évaluation :
4

I had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn't find anything inside my boxes

Ericka T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and even assisted with a heavy item

thomas t.  |  Expérience générale 
Évaluation :
5

Clean ~ friendly, helpful staff

sherry a.  |  Expérience générale 
Évaluation :
5

It was unclear as to where the "gate" was on first trip. But I went into the office and the staff was very friendly and helpful and took me right to where I needed to go.

Jessica G.  |  Online Move In 
Évaluation :
5

Very helpful and friendly.

Ilene T.  |  Expérience générale 
Évaluation :
5

Rented a U-Haul to move out of a home got the storage unit one month free (I don’t know if that’s all the time promotional) but it gave me enough time to sell my things and not have stress.

Jlynn S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

steve p.  |  Expérience générale 
Évaluation :
3

I rented a truck and can't get my first month free because they failed to give me proper info.

Janice W.  |  Premières impressions 
Évaluation :
5

Well mannered employees

LaTanya W.  |  Premières impressions 
Évaluation :
5

Very easy check in, friendly and professional staff

Chris V.  |  Premières impressions 
Évaluation :
5

The young man was very nice and helpful and I love my storage space

benita m.  |  Premières impressions 
Évaluation :
5

Tony and staff were helpful, knowledgeable and accomodating with changes. The facility is clean and easy to use getting in the security system. The former Kmart building brings back memories.

Ilene T.  |  Premières impressions 
Évaluation :
5

Exceptional in every way. Definitely spread the word on how much this facility has to offer. Bob was very helpful & friendly.

Joan K.  |  Expérience générale 
Évaluation :
1

I will see U-HAUL in court.

Larry S.  |  Expérience générale 
Évaluation :
5

Great location. Excellent customer service.

Rebecca Q.  |  Expérience générale 
Évaluation :
5

Everyone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.

Dick B.  |  Premières impressions 
Évaluation :
5

It was great I don't know how to return the truck properly but I return it well before time left the keys in the drop box the truck head to be back by 11pm thank you

Kelvin S.  |  Premières impressions 
Évaluation :
5

Everything went great. Just 1 day in but Bob was so helpful as this is a new experience for me. Really appreciated it. Easy to get the unit & return the rental truck in one location.

Joan K.  |  Premières impressions 
Évaluation :
3

Once the kinks were worked out at the beginning things were good.

robin v.  |  Expérience générale 
Évaluation :
5

Very professional

Keri M.  |  Premières impressions 
Évaluation :
5

Took a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.

Kevin F.  |  Premières impressions 
Évaluation :
4

Pleased with this facility. It is clean, the lighting good, and secured access. Available carts upon entry always made it easy moving things. The staff was always helpful when I had questions.

DEBRA W.  |  Expérience générale 
Évaluation :
1

My first night moving my stuff in I saw two cockroaches, very concerning! I called the customer service line to be put through to make a complaint but only got a phone number that did not work!

Phllip R.  |  Premières impressions 
Évaluation :
4

Mr Duncan's was very helpful

CONNIE D.  |  Premières impressions 
Évaluation :
1

The people that work here were probably the worst uhaul experience I've ever had. I will never get a storage unit at this place again.

Jordyn B.  |  Expérience générale 
Évaluation :
5

Great service

david w.  |  Premières impressions 
Évaluation :
5

This facility went above and beyond to accommodate my needs. They were very helpful and responsive to my situation. A special thanks to Denise the manager of the facility for helping solve my problem.

Jevon B.  |  Expérience générale 
Évaluation :
1

The facility was understaffed. The line took forever. Once I got to the counter the computer system wasn't working. Took way too long to get through the move in process. Not happy with my experience.

Tim W.  |  Premières impressions 
Évaluation :
5

This was a nice indoor facility, it can use more outdoor units

michael w.  |  Expérience générale 
Évaluation :
5

Friendly and polite

BRIAN G.  |  Expérience générale 
Évaluation :
4

Went to pay rent, was told it was paid. Three days later get late notice and late fee. Facility is great! Some employees great, others need more training and better customer service skills.

Sherri V.  |  Expérience générale 
Évaluation :
4

Wait time to speak to someone was extremely long (15 mins) which I didn’t appreciate at all.

Armaghan M.  |  Expérience générale 
Évaluation :
4

The gentleman that waited on us was so nice.

susan f.  |  Expérience générale 
Évaluation :
5

All of the people I worked with were courteous and helpful. The facility was better than expected because I had not realized it was climate controlled and that was a nice surprise. Je les recommande fortement. 

Michelle H.  |  Expérience générale 
Évaluation :
5

I've used this particular U-Haul facility a few times now and they have a been excellent every time. I would never hesitate a bit to recommend people do business with them. Steve

Stephen L.  |  Expérience générale 
Évaluation :
5

Good job

Joe T.  |  Premières impressions 
Évaluation :
5

Staff is awesome!

teresa o.  |  Expérience générale 
Évaluation :
5

This place is fantastic! They helped me out greatly and I am so grateful that my storage unit at U-Haul is nice and clean! Great customer service!

Laura S.  |  Premières impressions 
Évaluation :
5

It was awesome and helpful

aleta n.  |  Premières impressions 
Évaluation :
1

Facility leaked water, stuff got wet. Had to take my bed to the dump. Everything smelled awful. The lady on the phone insisted we could not get a refund for unused days. We waited a half hour for help

Robyn C.  |  Expérience générale 
Évaluation :
1

Website terrible. We got there to check in, they couldn't find the reservation. Had to start over three times. Computer kept losing info. We gave up and left with no unit. Very bad experience.

Kathleen L.  |  Premières impressions 
Évaluation :
5

The guy that helped me was amazing and very helpful

PATRICK H.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful!

Brad N.  |  Premières impressions 
Évaluation :
5

It was a place to put my stuff

Matthew P.  |  Expérience générale 
Évaluation :
5

robert was very prfessional and valuable asset

roberto M.  |  Premières impressions 
Évaluation :
5

We were very pleased with the friendliness & helpfulness of the staff. Everything was explained carefully, we were given a "tour" directly to our unit, and all of our questions were answered.

greg f.  |  Premières impressions 
Évaluation :
5

Merci

Jeanne A.  |  Premières impressions 
Évaluation :
4

Robert was great in getting me a truck as well as a storage unit. Great service. Thanks U Haul.

queenie j.  |  Premières impressions 
Évaluation :
5

The representative that to care of me was extremely excellent and went above and beyond. The facility is state-of-the-art and completely immaculate and I will recommend it to everyone.

Jeff D.  |  Premières impressions 
Évaluation :
4

You need to have more people working on the weekend. It was crazy. I was in line for 30mins.

gennett m.  |  Premières impressions 
Évaluation :
5

I was well pleased with the service.

gennett m.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. When something went wrong it was fixed and accommodations made. Will always use u-haul. Thanks everyone!

Thomas H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly. I also got a storage unit with the truck and I found it very convenient to be able to move and store my belongings in the same place. Life saver!

Tosha H.  |  Premières impressions 
Évaluation :
4

Everything was very good and extremely helpful. Our rep made sure we knew all. We were extremely pleased with the security there. I will give a 9 out of 10 due to it being new. Merci.

David C.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly! Clean and well lit!

Kenneth M.  |  Premières impressions 
Évaluation :
4

Excellent

ashly s.  |  Expérience générale 
Évaluation :
5

Great customer service love. Robert he is an amazing person. He was very pleasant.

shawn m.  |  Premières impressions 
Évaluation :
1

I was wrongly charged seven months rent of a U-Box on my credit card. I left MANY messages for West Davenport manager Denise Wagner to return my call. I had to call Customer Service to get any respons

shelley s.  |  Expérience générale 
Évaluation :
5

It was great.

marcus t.  |  Expérience générale 
Évaluation :
4

I don't have any comments.

mary elizabeth s.  |  Expérience générale 
Évaluation :
5

staff was friendly and very helpful. The services provided really met my needs. Merci.

susan s.  |  Expérience générale 
Évaluation :
5

Love the 24hr access well kept and clean facility staff nice and friendly

Valencia D.  |  Expérience générale 
Évaluation :
5

Great service.

Shayna V.  |  Premières impressions 
Évaluation :
4

The only thing I didn't mind is I went out and bought a 12 $Master Lock thinking that would work and found out that I had to buy a circle lock for an additional 12 $but everything else was great thank

Jessus W.  |  Premières impressions 
Évaluation :
5

Becca is awesome customer service is great i would recommend this place to everyone, I'm not sure what the other 2 ladies names are but they were great also.

Dora R.  |  Premières impressions 
Évaluation :
5

Secure, clean building and Friendly Staff!

sherry a.  |  Expérience générale 
Évaluation :
5

They spelled our last name wrong

Edward J.  |  Expérience générale 
Évaluation :
2

Facility itself was amazing couldn't have asked for a better place to store my belongings. But the staff has much to be desired. Most people were nice but the few that were rude ruined my experience.

james y.  |  Expérience générale 
Évaluation :
3

I had an issue with roaches after my things had been there for about a year. Manager didn't wanna compensate me for the lil time I had left and I moved out and had to pay for the rest of the month.

Georgette R.  |  Expérience générale 
Évaluation :
4

When I had to move in the initial large door was broken so I had to take everything through the small door. That was difficult but I realize things break.

danielle t.  |  Expérience générale 
Évaluation :
1

The female staff is very rude and there is roaches in the unit and hallways and when I told the staff they didn't do anything about it I had to throw some memorable possessions away cuz of roaches...

Melissa S.  |  Expérience générale 
Évaluation :
4

We returned our car dolly to a different location, but in the past did return to this location and the personnel were very friendly and accommodating.

Dave K.  |  Réservation 
Évaluation :
4

After some initial communication errors the staff was helpful and completed all necessary activities to make me whole and feel like a valued customer.

phillip r.  |  Expérience générale 
Évaluation :
5

Very clean and professional, the garage doors and climate control are great

Linda K.  |  Réservation 
Évaluation :
5

The staff was friendly & professional. I would recommend this store to others.

Lori H.  |  Réservation 
Évaluation :
1

The unit looked so clean and safe, I didn't think I would come back after 2 months and find ROACHES everywhere even in the hallways. I destroyed most of my stuff didn't want to infest my house.

janice b.  |  Expérience générale 
Évaluation :
5

Very clean and easy transaction. No hassle.

Cindy D.  |  Expérience générale 
Évaluation :
5

IF YOU ARE GOING TO MOVE IN THE STATE OR OUT OF STATE. PLEASE CHECK WITH U-HALL. THEY HAVE THE KNOW HOW, AND WILL HELP YOU. THANKS U-HALL, KELTON MOON JR DAVENPORT,I

kelton m.  |  Expérience générale 
Évaluation :
2

A mistake was made by the staff and computer but I had to pay for it....literally! I had to go in twice about it with no satisfactory results. The manager was a child who isn't ready for the position!

Janet T.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Very helpful. Clean unit and facility.

Julia V.  |  Réservation 
Évaluation :
3

I only used the unit for three months from June 2nd to September 10th. However I paid for the month of September and only used the unit for 8 days but was told that they would not prorate. UNFAIR!

DENISE W.  |  Expérience générale 
Évaluation :
4

The one thing is that I paid for Sept rent and got all my belongings out of the unit by Sept 4 and did not receive any credit on my unit or the truck that I rented that day. Very disappointing.

LEE M.  |  Expérience générale 
Évaluation :
4

Easy return, friendly service, good location.

Dave K.  |  Réservation 
Évaluation :
5

Great customer service!! We showed up 5 mins after closing and they were gracious enough to go ahead and check us in and give us the tour, patiently answering all of our questions. Je les recommande fortement. 

Todd M.  |  Réservation 
Évaluation :
5

Best u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon

Joseph W.  |  Réservation 
Évaluation :
5

Excellent customer service

Valencia D.  |  Réservation 
Évaluation :
5

We have rented storage from this UHaul facility twice now, and the former Target store that UHaul converted provides easily accessible storage and ample parking and manuverability. Friendly staff!

beverly g.  |  Expérience générale 
Évaluation :
5

Extremely affordable and clean facility and a convenient way to store college extras for the summer!

Jennifer C.  |  Expérience générale 
Évaluation :
4

We rented pods which were clean and well maintained.

DINA S.  |  Expérience générale 
Évaluation :
5

Everything went quickly and on time.

Kevin B.  |  Réservation 
Évaluation :
4

Helpful staff and very efficient service.

Susan S.  |  Réservation 
Évaluation :
5

The staff at this U Haul facility were always friendly and helpful.

Chester S.  |  Expérience générale 
Évaluation :
4

na

Hamed R.  |  Expérience générale 
Évaluation :
5

Great staff and super friendly.

MARIA D C.  |  Expérience générale 
Évaluation :
4

Just what we needed for our move to Davenport.

Kathleen T C.  |  Expérience générale 
Évaluation :
5

Very happy customer!!!

Tiffany P.  |  Expérience générale 
Évaluation :
5

Denise was very helpful & friendly, we had 7 U boxes, she made moving so easy, she went out off her way deliver the boxes 3 different time. She was awesome!

Ramona S.  |  Expérience générale 
Évaluation :
1

Uhaul employee said racist remarks toward me, and refused to rent to a man that came into the store to rent a truck because she assumed he was with me because he was BLACK!!! Just sick!!!

ta'mora m.  |  Expérience générale 
Évaluation :
5

The only thing that annoyed me was this : I was a day late paying the rent, and my son called to say th at uhaul was looking for me. No one even called my number.

Leslie M.  |  Expérience générale 
Non reviews have been submitted for this location.

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