Customer Reviews for U-Haul Moving & Storage of West Davenport

2 586 évaluations

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I had an issue that my original booking that Was booked on line had to be changed as that location dis not allow for 1 days. Then why dies your website allow when making the reservation. Had to change location and when I went to pick up there was no truck. Then I had to drive another 65 miles to the Davenport location. The representative always said no when I was trying to confirm adjustments that the scheduler made on my bill. The Davenport reps were defensive and also said no that the adjustments were not done but they had been. Then some guy came and said I already signed the contract when I just was making sure I had enough mileage allowed due to the further distance I had to come to pick up the truck. This error. Of no truck available at the Coralville location cost me time, extra gas for my car and the truck as well as the people I had lined up to help were not available by the time I got the truck back to my home.

Michael M. 
Évaluation :
5

The staff at West Kimberly was great! A super easy process with both renting and returning!!!

Carla D. 
Évaluation :
3

The set up and registration process was cumbersome on a cell phone, and waaaaay too pushy on the attempted add on sales. Dear Lord I only needed a van! Additionally, the clerk at check in made it abundantly clear she was annoyed that I wanted a receipt on paper.

Joseph W. 
Évaluation :
5

Excellent overall- great staff, friendly, efficient and helpful- equipment clean . Would highly recommend

Sally S. 
Évaluation :
5

Rachel was fantastic to work with, she was very helpful and honestly, a life saver. Appreciated everything she did for me

Barbara E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann B. 
Évaluation :
5

Employees were always very helpful! I will recommend facility to anyone in need. Merci.

cathy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
1

Service was poor

DENNIS M. 
Évaluation :
3

Customer service could have been better

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
1

Staff is beyond rude. Standing around talking in a group and giving you disgusted looks when you ask for help after 10 minutes of standing there feeling like your interrupting them. Cursing at customer every single person was bitching about how bad their day is and cursing in front off all customers. When I asked them to explain the charges three people explained it to me all three explanations were different none of them made sense and the numbers did not add up. I eventually gave up and just left because the paper work totals added subtracted divided multiplied none of it made any sense. Was told I got a discount because I was straight to my face called a liar was $20 something off my bill when from my calculations they charged me way more than I needed to pay. I was called a liar because I said my friends card had been charged the day she picked up and then I had called the next day because we were behind on time and needed to extended the rental the lady said that was fine and took my debit card information and the balance was taken out of my account that night. After repeatedly being called a liar I showed them my bank statement and had to have my friend send a screen shot of her bank statement saying the money had been taken from her account the day of rental and the payment was complete. That's apparently against your policy. The employees still maintain that her card was ran today and declined despite I have a bank statement saying the payment was taken and completed on the day of rental. There's so much more I was also disrespected to and spoken to as if I was a young teen being punished I am an adult woman you can talk to me reasonably. I never write reviews or send in feedback so if I'm doing that something is seriously not right. I was ripped off and have NEVER IN MY LIFE experienced such lack of decorum in the workplace, disrespect to customers, cursing on their cellphones I was yelled at at one point in the most condescending tone. If I wasnt busy as fuck and a single mother I would take the time to write the worlds worst google review. I am serious when I say this your business was the worst experience I've ever had in my life and I've been in the service industry for over 14 years, that's sad. I've never asked for a refund for anything money is not an issue for me but I would like a full refund because that was terrible and embarrassing for your company. Your employees are mean disgusting people. I was given a “discount” and you guys still managed to over charge me and rip me off. I have been a general manager for 10 years and if I was their manager I would've walked in and fired everyone in the spot that was a disgusting display of customer service.

Barbra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ieshia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davontae R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando N. 
Évaluation :
5

Black broken glass scattered throughout inside of trailer that I had to sweep out prior to loading furniture. Otherwise everything was great!

Debbie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
4

Young lady was very fast and she had me in and out in no time

gregory S. 
Évaluation :
5

Everything was good. The only thing I did not like is the $25 charge to clean the vehicle when I cleaned it before bringing it back to the facility.

joe F. 
Évaluation :
5

I appreciated the customer service. Best location around!

Emily C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gena H. 
Évaluation :
5

Merci.

Angela M. 
Évaluation :
1

It took a half hour to checkin during the whole time I listened to a dog barking, the attendant yelling at said dog and the attendants personal cell phone running constantly.

raymond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blayne B. 
Évaluation :
5

Great job from the GM down. Thanks for a great rental experience!

Silk B. 
Évaluation :
5

Thanks to Mr.Kelly for having such a nice warm and welcoming environment. His staff are friendly and always smiling.

Natalie O. 
Évaluation :
5

Great people and service. Fantastic leadership it shows.

robert W. 
Évaluation :
5

Nothing that I'm aware of!

JOHN R. 
Évaluation :
5

Very friendly people from mgr down

james M. 
Évaluation :
5

I have no recommendations. My rental was a smooth transaction. The person who helped was great also.

Robert O. 
Évaluation :
5

Great people at this location! Thanks for being so kind and knowledgeable!

AARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Trailer lights did not work.

kelli E. 
Évaluation :
3

Employees were overwhelmed by the number of customers.

Vince M. 
Évaluation :
5

ORIGINALLY SET UP MY PICKUP AT A DIFFERENT LOCATION THAT WAS ONLY 10 MINUTES AWAY. I GOT A CALL LATER SAYING THAT I HAD TO DRIVE TO THIS LOCATION AND IT WAS OVER AN HOUR FROM WHERE I WAS. CHANGED MY WHOLE DAY!

TODD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lianne G. 
Évaluation :
4

First makes sure the gas is at the correct amount . Also to not have your employees track customers on social media front the information they are given the company . It was very unprofessional and disturbing . It made me feel uncomfortable.

Brett H. 
Évaluation :
5

Professional helpful staff.

David C. 
Évaluation :
5

Everything went well no complications

Edward P. 
Évaluation :
3

This location is convenient to me but when I rented an appliance dolly, the wheels were caked with dried mud. I would think that since it would be assumed this will be used in the customers home to move appliances, that the wheels should be cleaned. If I had a closer location to rent from, I may not return here.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Site Nice and clean and friendly people

Mark R. 
Évaluation :
4

Power wash trailers when returned full of lime dust.

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Biggest one I been too….. very open, clean and nice

Michael S. 
Évaluation :
1

I paid for the appliiance dolly when I made my reservation. They forgot to include it in the truck which cause a major delay for my movers. I had to drive back to the west Kimberly location early that morning. I spoke with a Mr. Kelly I assume he was a manager. He promised to adjust the cost when returned the vehicle. He flat out about what said then tried to push it off until the following Monday. I was upset ask the receptionist to have him contact me she was rude and stated he was unavailable. I would not recommend this location to my enemy. The manager was not a man of his word. I did not appreciate him lying about a adjustment that he never planned to give . Shame on him and the staff that upheld his authority to not to sp

Cherie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Very quick and easy. Nice customer service and clean vehicles make a difference!!

Jennifer W. 
Évaluation :
5

A very nice location. Mr. Kelly truly cares about his staff and customers. Everyone is so pleasant!

dmahri S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Excellent location to rent from. Welcoming and friendly environment.

MICHAEL S. 
Évaluation :
5

I made the reservation to pick up in Moline and then got shifted to another. That one didn't open until 11am (really?) so I switched it to Davenport.

Jim D. 
Évaluation :
3

The prices changed twice from when I made the reservation to the day I picked it up. I was told that the price would not change after reservation was complete, but it did the final price was about 50 % more than the original price.

Roy A. 
Évaluation :
5

Great experience!! Thanks Mr. Kelly

davarea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

please keep up the good work

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
2

Rude lady that got me the truck to start with. Truck was in poor shape, nearly shook me to death going down the highway. Upon return the agent was to busy talking with a friend of theirs so I went inside and was rudely told to go back outside. Worst rental experience ever.

EDWARD K. 
Évaluation :
1

Problems started with boxes not being delivered or picked up when I was told. Communication with this office is horrible. They actually lied containers were to b picked up on a fri.,they weren't picked up till mon. next month rental due on sat so they picked up late, charged me another full month. Rude excuses or lies at Kimberly office.

Diana D. 
Évaluation :
5

Great location ! Super helpful . Excellent customer service . The manager was amazing and very helpful and Windy did a excellent job going over all information and connecting my trailer . My drip location did a great job too !

Tami J. 
Évaluation :
3

I made my reservation months ahead and when I went to pick it up they said they didn't have me in system and no trailer. You can imagine I was upset. They finally gave me one. Very upsetting!!!!!!!!

mary B. 
Évaluation :
5

Van was very loud.

Alicia M. 
Évaluation :
5

The check in with Windy went smooth. She had me on my way in no time. Very professional with a amazing attitude. Something you don't find that often. Thank you..

geoffrey G. 
Évaluation :
1

I feel I got robbed by paying total 86 dollars. Why did I get charge for the smallest truck of $55. Why did I have to pay $31 for gas when my son put gas in it. We didn't even have the truck for more than 10 miles. I feel I got screwed. Never use Uhaul again.

CANDICE K. 
Évaluation :
5

The first Uhaul I rented for 24 hours was a 17 foot Uhaul. The truck bed leaked and got some of our belongings wet, inside the cab there was some kind of splatter on the passenger side roof looked like pop got sprayed, either a transition leak or oil leak in the front end. Then had to rent another Uhaul the next day and only needed the truck for 4 hours but they said they charge per day not per hour.

Amy M. 
Évaluation :
4

The staff was very accommodating and friendly!

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna T. 
Évaluation :
5

The staff were so helpful and friendly, they were the best part of the experience.

Kelly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aubrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
5

Everyone was very helpful

Sherri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Nothing. Keith Strum (I believe is his last name) did a great job in getting my rental taking care of. I was in and out of there in no time. Friendly, polite and customer focused. Great employee!!!

Karen S. 
Évaluation :
5

We have used this location for a rental multiple times now. They are great and easy to work with.

Nick K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cody S. 
Évaluation :
5

The wiper blades were shot and the windshield was filthy on the inside. Otherwise very pleasant experience.

BRIAN C. 
Évaluation :
3

I had the mobile pick up and the system did not let me do it through my phone. I had to wait for the store to open. The truck was not well maintained. It was a very rough ride. Every U-Haul that I had in the past was pretty smooth ride but this one was not.

Ahmed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne B. 
Évaluation :
1

I was charged for my car towing dolly even though I wasn't allowed to take it bacause I didn't have the right hook ups. Was very disappointed in this uhual, phone lines were not working and was treated unsatisfactory

CHERYL G. 
Évaluation :
5

I really appreciate this store and staff for helping us during the moving process. The friendly staff and Mr Kelly are fantastic. Everything was amazing!!!

Daisy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaynie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Archie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruzdi I. 
Évaluation :
3

An employee was rude about parking the 26 foot truck. We were told very abruptly "you can't park there you have to park under awning". However when we drove to awning there was not a big enough spot available. We parked next to it and another employee said we couldn't park there. By this time my brother who was driving got very frustrated and told them to park it.

Lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H.  |  Online Move In 
Évaluation :
5

Excellent Seevice

Evelyn G. 
Évaluation :
5

A very welcoming environment. I love the positive attitudes by the staff. Mr. Kelly is very positive and a motivational kind of guy!

Shannon R. 
Évaluation :
5

James Kelly was an AMAZING worker, and helped us in more ways then you would believe. They really didn't have any U-Haul trucks for rent at the time, but had trust in us and rented this truck to us even though this family already had it rented today at 4pm. The full trust he had in us to have it back on time for this family was so AMAZING, and we didn't let him down! Thank You James Kelly for all the help you did for us today, you made it possible to get the rest of our stuff out today! I would recommend anyone to come to this U-Haul business, and definitely would refer you to James Kelly. Thank you so much again James! 10 outta 10 given to you guys!

Thomas M. 
Évaluation :
5

Huge facility and very clean. massive parking lot so there was easily enough room to unload my trailer and RV without being in other peoples way.

Todd W.  |  Premières impressions 
Évaluation :
5

Excellent staff

Victor H.  |  Online Move In 
Évaluation :
5

Mr. James facility's general manager Developed an outstanding customer service! Polite and friendly service.

Jose A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bryan s.  |  Expérience générale 
Évaluation :
2

All location need to have the same rules. Not make them up as they go.

Loyd S.  |  Expérience générale 
Évaluation :
1

Reserved unit was locked on arrival and not available. Manager was need to call locksmith to remove lock for use, told it would be 2 days before it would be available. Manager was not on site and not able to reached by staff in timely manner to assist. Got a refund for the unit. Happy with the staff member that tried to resolve the issue and understand it was not on him, but as a whole it was bad experience. Took my business elsewhere .Extremely unhappy.

Jared M.  |  Expérience générale 
Évaluation :
5

Definitely would come back if I ever have the need to.

Kenneth M.  |  Expérience générale 
Évaluation :
5

Everyone was very nice.

Erin J.  |  Premières impressions 
Évaluation :
4

Mr. Kelly was kind and helpful. I appreciated his compassion during this difficult time. Had issued w the card reader but other then that was a positive experience.

virginia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
3

My card never worked and my alarm went off every time I came in. I talked to staff and got my card reset each time. It was very annoying and inconvenient.

sarah c.  |  Expérience générale 
Évaluation :
4

The outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.

KEVIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liberty S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M.  |  Expérience générale 
Évaluation :
5

Easy to rent and I felt my possessions were safe

cindy g.  |  Expérience générale 
Évaluation :
2

I didn't like one of your staff member was really rude that's why I terminated my unit.

BARRY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELE L.  |  Expérience générale 
Évaluation :
5

I wouldn't change a thing

pamela a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kara R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARROD S.  |  Expérience générale 
Évaluation :
5

Uhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I'm still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!

KERA S.  |  Expérience générale 
Évaluation :
5

Everyone was nice and helpful

Sharon F.  |  Premières impressions 
Évaluation :
5

Very very friendly staff mad me feel welcome and answered all my questions.

bryan s.  |  Premières impressions 
Évaluation :
5

The woman that helped me at the West Davenport location was phenomenal. I can't remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.

Spencer L.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashleyhley S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dejanique b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
5

The attendant on duty was very nice and did a good job taking care of us

Kevin B.  |  Online Move In 
Évaluation :
5

James and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn't believe how clean everything was, and I feel safe leaving our items there with the extra security features.

Darcy P.  |  Premières impressions 
Évaluation :
5

There’s no better storage facility in the area then u haul thank you guys

Vincent J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizebeth M.  |  Expérience générale 
Évaluation :
4

We had an issue But as soon as they found out the problem was addressed and fixed !!!

Tracy H.  |  Expérience générale 
Évaluation :
5

There was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful

Angel C.  |  Online Move In 
Évaluation :
4

Good friendly and funny staff.

Theresa E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANI M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albertina T.  |  Premières impressions 
Évaluation :
5

People are friendly and professional!! Check out to cancel storage and turn in truck Jaylyn was a great help!! If I ever need a storage unit I know where to go for excellent service!!

Christine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric A.  |  Expérience générale 
Évaluation :
5

🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼 love

mariah l.  |  Expérience générale 
Évaluation :
5

Good place to storage

Mai N.  |  Expérience générale 
Évaluation :
3

I didn't like it that before I had a chance to turn the storage unit over someone had went in the unit and then my rental was ended. I didn't have a chance to check it out because I had had surgery right after my unit was emptied out. But I never informed any of the staff that I had moved out.

Phyllis F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montique M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deb P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron A.  |  Online Move In 
Évaluation :
5

Paris was very helpful and helped me with all my needs. Very friendly and just an all around nice person.

APRIL T.  |  Premières impressions 
Évaluation :
5

Thanks for giving us a unit right at the entry.

Bruce A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V.  |  Online Move In 
Évaluation :
4

Satisfied

Connie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Expérience générale 
Évaluation :
4

There were a computer issue with my original unit. But the U-Haul staff promptly and effectively fix the issue and got me right into my unit. The people were great, the computer system was okay.

Robert S.  |  Online Move In 
Évaluation :
2

I'm highly annoyed. I went and closed out my storage unit the week of June 7th and the employee did not do his part so my debit card has been charged 65 additional dollars. I have called twice now for a refund and have not received it.

ELIZABETH H.  |  Expérience générale 
Évaluation :
2

Closed 15 mins early. At 6:45 instead of hours stating 7pm. Did not tell us we could get 24 hr service with storage unit.did not verify that card for security worked. Locked out of storage unit and was late getting truck back bc of this. Very rude customer service!!

Christine I.  |  Premières impressions 
Évaluation :
5

Can't complain at all. Very smooth and quick.

staci s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberto G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florinda B.  |  Expérience générale 
Évaluation :
5

Very friendly,and polite...Thank you...

willie c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
1

The people in the office never help and take their time with everything I was standing for 25-30 minutes with no help yelled at for opening my unit when I told them I had just payed it off but everytime I opened it the alarm would go off but it wasn’t just for me then found out it was a security or computer issue was no given an apology instead was just shrugged off the late fees are insane you guys have roaches and are completely over priced in the long run never again will I recommend anyone to your services

Johnathon H.  |  Expérience générale 
Évaluation :
5

Loved the help a neighbor area! Was a great place to find some new to us items and to leave some items for a new family.

Jennifer G.  |  Expérience générale 
Évaluation :
5

Thank you again for your above and bryond care. We appreciate you all!

marica v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELBY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna C.  |  Expérience générale 
Évaluation :
5

Ashley Nicholson and James Kelly did an outstanding job. They are fast, friendly, and know how to keep the energy alive. This location is the GOAT of all U-Haul locations. I just wanna thank the staff for keeping a clean and friendly environment!

ASHLEY N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louie G.  |  Expérience générale 
Évaluation :
4

Everything went great moving in. Only thing I would work on is that a few employees need to work on their professionalism when talking with and addressing customers needs. It makes customers feel as if their business is not important to them

Christina M.  |  Online Move In 
Évaluation :
1

I cancelled my unit and emptied it out mid April. I paid for the entire month of April. The kids at the desk did not cancel my account and I was charged for the next month as well as late fees. Incredibly unprofessional.

Joshua C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spring B.  |  Online Move In 
Évaluation :
5

Everyone was super nice to this first timer. My only suggestion is to warn people to always swipe the card because some of us are rushing and don't read directions. In that case, the alarm scares the jeepers out of us .

Sandra T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A.  |  Premières impressions 
Évaluation :
4

Mr. Kelly was helpful even thought the U-Haul computer system was down. Ashley and the rest of the crew were very helpful during the whole experience and we were able to successfully complete our need for a truck rental and storage rental with only a few minor hiccups..

Angela G.  |  Premières impressions 
Évaluation :
5

All staff extremely friendly and hassle free at davenport west Kimberly drop off.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor C.  |  Expérience générale 
Évaluation :
1

Aweful

riviera s.  |  Expérience générale 
Évaluation :
5

Terrence, James, Orion all FANTASTIC staff. I am a Uhaul client for life!! MJ Baird 3129732644

MARY U.  |  Expérience générale 
Évaluation :
5

What a hassle free experience! The service was excellent! The owner and employees where very helpful and offered information, that we did not know about, to help us in our move. Just want to put out there that there thoughtfulness saved us quite a bit of money and we our very thankful for it. Would definitely recommend this facility for anyone in need of help during their move!!! We were 150 % satisfied

DEAN D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carey m.  |  Expérience générale 
Évaluation :
5

Your team in Davenport on West Kimberly is absolutely amazing I appreciate them very much and happy to be a repeat U-Haul customer! Terrence, Orion, and Mr. Kelly are WONDERFUL-thank you for making my move very pleasant and happy to call Iowa home.

MARY U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Expérience générale 
Évaluation :
1

The place was not secure. I had my unit broken into and when I called and spoke with the employees they basically said they could not do anything. Also when. I called to try and settle payment on unit and told them the stuff left in there I could not get out due to person in prision and someone was calling me back about doing it as abandoned unit never called back and I kept calling. I had been telling them this for a year and they have the worst customer service. I let them know back in January I didn't occupy the unit and the kept it open and charging me.

Jessica H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cliff o.  |  Premières impressions 
Évaluation :
5

Great customer service guy

Scott R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulson G.  |  Expérience générale 
Évaluation :
5

We rented our truck and storage facility with us, it helped make our move much easier!

Katee B.  |  Expérience générale 
Évaluation :
5

I'll be back next summer when the kids get out of college and will use you for years to come. Julie

julie l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N.  |  Premières impressions 
Évaluation :
5

used before and they always been amazing

Denise S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leejeana n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerry l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn s.  |  Premières impressions 
Évaluation :
5

It was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman

DEANNA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S.  |  Premières impressions 
Évaluation :
5

Great place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!

lucinda l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Victoria O.  |  Expérience générale 
Évaluation :
5

I really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much

Eric S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris O.  |  Premières impressions 
Évaluation :
4

I had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn't find anything inside my boxes

Ericka T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and even assisted with a heavy item

thomas t.  |  Expérience générale 
Évaluation :
5

Clean ~ friendly, helpful staff

sherry a.  |  Expérience générale 
Évaluation :