Customer Reviews for U-Haul Moving & Storage of West End Montgomery

The back of the truck wasnt cleaned out upon me renting it.I also was surprised at a charged I received without being notified that I would receive that charge or how to return it online.Also received a call from the manager at that location who pretty much tried to argue with me about that charge.I will not use that location ever again

none

The truck sounded awful. Something was wrong with the engine it made super loud noises. Other then that, my overall experience was great. The Customer Service Rep was helpful and willing to explain the services and how uhaul work and what service(s) would fit my need. Thankfully, I made it back to the location.

I loved the staff!

Everyone that I came in contact with was great ! The whole experience was outstanding!! Thank you .

I was over charge $110.16 over the orginal amount. I went back to tell the people at U Haul and no one could not help me. I will go back tomorrow to get my money....

Justin is awesome! Very helpful and fast!

All is well

The equipment worked very well, just noisy. If there is a way to get thE equipment to to secure the ramps better for a quieter ride.

Very helpful on how to use the tow trailer (my first time). The trip went well and the drop-off location was in the same parking lot as the garage that we took the car to have repaired. Thanks!

Justin goes above and beyond for his customer’s needs and satisfaction.

Justin was AMAZING!!! He explained everything in full detail.

Justin, the store manager, was absolutely superb in explaining the process to me. I couldn't thank him enough.

Aaron was very helpful when we were picking up and returning the trailer.

Justin is such a sweetie very professional and has a heart of gold !!!

Justin Michaud was super friendly and helpful.

Adam

I was charged for extra days when I only had the truck for a few hours and that caused my account to go in the negatives

I had a great experience with this U-Haul location the customer service was excellent!

The location was great!!!! The call center was not I would like to talk to someone about the way i was treated there.

Next time have the moving dollie and blankets in the back

Aaron R. is an excellent employee. He’s patient with each customer and he explains things so that you understand. His personality and professionalism was exceptional- Aaron made my uHaul experience pleasant. Great customer!! Great employee!!!

The online system is a huge hassle. We were on hold for an hour only to find that the person who took our order misspelled our email address and our name. Terrible experience!!!!

I received great and professional services from the employee. He was very helpful and courteous.

Customers need to be familiar with process of hook up

I'm disabled and having to push my belongings up a step ramp was trying. The facility needs an elevator!!!

The only problems i had was the check in process with only i rep and several customers. Took 45 minutes. The other problem was i rented a storage unit and it was on the 2nd floor but the only access were steps and a step ramp. Beng disable made the move in difficult. Would be better if an elevator was present.

Was a bit dissapoited that I wanted to purchase a hand dolley and the gentleman could not find the scanner to sell it to me ;(

Nothing they were awesome

The staff can be a little more friendly and treat customer like they just LOVE THEIR job

Great

Great Staff!!!

You need more people working the shift. The lines are long in these stores, and often when you go in, there is no one at the counter. They’re outside helping customers. Other than that, this particular experience was great. Good customer service. Thanks.

Excellent service.

I was advised the gas refill chart on my contact would allow me to refill back to my correct level. The chart advises how much gas to add to get to full. I spent an extra 15.00 based on what I was advised. Please stop telling people this. It may be only a small amount to this company but with all my other moving expenses I could have used it.

No comment

Hire more customer friendly representative

Look into it before answering

It should be 24 hr access without needing to request it but other than that awesome place

Change their lock on the back of the rental truck. I returned one that couldn't lock on 9.2.19

The customer service was wonderful and professional. Great attitude, he greeted us with kindness and handled all of our needs in a fast and orderly manner. Thank you so much 😊

There was wonderful staff. Justin was extremely helpful, kind, knowledgeable, courteous and easy to talk. Was always willing to help me. Was easy to pay my bill over the phone.

We can always depend on Justin for great service.

Great manager there who worked with me to make it workout with my move.

Helpful

The staff very friendly and courteous.

Ensure all lights work. Left tail light was out.

Will not be using U Haul due to a hold that has been on my account for a week and counting.

Met all my expectations

The vehicle that I reserved was not available. While speaking with the local rep she advised this unit wasn't even available when I made the reservation. Very poor service.

I was very pleased with how quickly I was in and out. The staff person I dealt with was able to answer any questions that I had. It was a very smooth pick up and drop off.

Nothing. Justin was amazing ,,,very helpful and accommodating??

The customer service was very mediocre. The oil light came on in the truck the next day after rental. Roadside assistance had to come and out oil in the motor because it was completely out of oil. Glad I purchased the roadside assistance.

They charge for pad $5 when we checking he did not told me if we can not use the pad so why you can put it in truck every where free pad and free dolly with U Hal

N/a

Justin is one of the most professional and exceptional people that I have met.

Uhaul is an awesome company and they care about thier costumers out there on the road

I had a small hiccup with 24 hour access but it was quickly resolved Great customer service quick and courteous response from the G.M.

Excellent services

I traveled for a very long time and when I got to the uhual the people and the mgr where so helpful and patient with me and above and behind polite

I have been a customer for over 7 years. I appreciate the professionalism of your new manager Justin w everything. I would gladly recommend this location and will speak very highly of it. Thank U!

Justin is a VERY hard worker and was so courteous to me and my family. We had a sudden death in the family so not in the best of spirits, but Justin was so kind that is was impossible not to smile!

Justin was great!

Wish you had 24 hour access

I cannot say enough great things about this location. Justin ensured my Ubox move from this facility to my apartment went smoothly. I appreciate the level of communication and quick feedback!!