Customer Reviews for U-Haul Moving & Storage of West End

2987 évaluations

3133 E Parham Rd   Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

(804) 616-3629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 616-3629

3133 E Parham Rd
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I feel I was tricked I needed a 6x12 trailer turns out it's 5 foot opening makes it a 5x12 no refunds! False advertising!

RUSSELLS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
4

Thank you for all your help tell next time

SHELLYGAYE M. 
Évaluation :
5

Thanks Uhaul for another easy rental. Guy working this location was an EXCELLENT employee. 5 Star Service!!!

Scott J. 
Évaluation :
5

Check in on line made everything go smoothly, hook up and instructions were great. Drop off was very easy and quick too

William R. 
Évaluation :
5

Paul took care of me really well. Everything was great. Merci.

GUILLERMO Y. 
Évaluation :
5

Paul was very helpful as always with helping me get my van and with my move.

DEANNARACHEL B. 
Évaluation :
5

The manager was a great help. Thank you for your outstanding customer service.

Albert G. 
Évaluation :
5

Nothing at this time. This location made me feel like a valued customer.

ALBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALEEDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDEDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENISEDARCEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RC J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMJEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMSTEADKEITH J.  |  Premières impressions 
Évaluation :
5

Very helpful

FRANKGEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNANN H. 
Évaluation :
5

I've rented from this location a couple/three times now and it's consistently a smooth experienceâ€" from booking to pick up to return. Great! Thank you, All!!

Cassandra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E.  |  Premières impressions 
Évaluation :
5

Mario was very helpful I would recommend

Samantha P.  |  Expérience générale 
Évaluation :
5

Paul and his staff were great!

Sharon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISEYIRENE T.  |  Premières impressions 
Évaluation :
5

the guy that helped me with this transaction was friendly and knowledgeable and fast A++++ SERVICE

TIMOTHYMICHAEL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCERUDOLPH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVARARQUI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eppie S. 
Évaluation :
3

The staff needs to be better trained. I had problems every time I had to deal with them. Including the day I moved in when I got to my assigned unit I found a huge support beam in the middle of it. Staff should know where these are and let people know given the amount of room they take out of the space I'm paying for. The next month I got a lock on my unit and a late fee because my payment wasn't auto drafted like I instructed it to be. I called and made the payment and went to the office to ask if there was a still a lock on my unit and someone walked out with me to check and when we got there and found a lock on it, he had to leave me standing there longer while he went back to get the key. Why wouldn't an employee bring the key with him to save a trip and my time? Another time in December y'all were doing construction and I didn't know how to get in. Went to the office and was hastily told go around the other side. Went to the other side and spent 10 minutes walking around and up and down hallways and never did find a way in. Didn't bother asking the office again as they were no help the first time and by this point I was tired of having to make multiple trips every single time I needed something from the office. Based off the storage aspect of your business, i like it just fine. Your employees really turned me off to your whole place. The day I went in to tell them I was moving was the only time I didn't have a problem. I should have never moved in after the first day. I walked from the office to the unit 4 times in one visit just to get a unit that didn't have a huge support beam in it and the whole process took over 1,5 hours. I fully understand the need for the support beams but you should really have your employees at the very least know where they are and off or a discount on those units. I'm not going to pay full price for a unit I have to Tetris my belongings into. If you're charging for a 5x10 unit, all that space should be available.

Ronald D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHAMMADSALEEM N. 
Évaluation :
5

Great service at this location! The guys were awesome and really helpful. The truck was exceptionally clean! Probably my best U-Haul experience. Not necessarily a reflection of this location, but I do feel like if the pick up location is moved there should be some compensation for the extra miles that are driven. I had to drive about 10 miles further to pick up this truck, so it's kind of a bummer that I paid for mileage both ways.

MATTHEWNEIL P. 
Évaluation :
5

Everything was fine

Winfred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia D.  |  Expérience générale 
Évaluation :
4

Need more employees to work on Saturday. It was super busy and only two men were working.

sandra s.  |  Premières impressions 
Évaluation :
5

Great knowledgeable and friendly staff at pickup and return.

LARRYJOSEPH M. 
Évaluation :
5

Nothing, just keep doing what u do

ROYGENE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S. 
Évaluation :
4

They were a little busy and/or understaffed when I arrived to drop off both the car trailer and the truck, but once I was waited on the staff went above and beyond to help. Your team is first class. They have got to be the best in the industry.

David C. 
Évaluation :
4

People were very friendly and professional, inside the office and on the trucks.

LINDARUDD S. 
Évaluation :
5

Nothing to improve. Great value and great service by your staff.

Glenn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vineace E.  |  Premières impressions 
Évaluation :
5

Very courteous staff

Wanda P. 
Évaluation :
1

U-Haul does not maintain their equipment. The wheels on the trailer was not properly tightened resulting in a wheel coming off while in use.

FREDERICWEISER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESPIERSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendell E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHND K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Was very satisfied with the professionalism, attitude and courtesy of all staff.

EPPIEGAIL S. 
Évaluation :
5

A very good experience , no waiting in line , the clerk went the xtra mile to get the size of the truck I need .

JORGEALBERTO M. 
Évaluation :
1

My 3 boxes are still at the location. My order isn't showing in my account I can't schedule pick up if my boxes and still on hold with the support after 10 minutes.

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESHENRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIPCHARLES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALLKEITH H. 
Évaluation :
5

Extraordinary service!!

Alesia K.  |  Premières impressions 
Évaluation :
5

everything worked out perfect - no wasted time, no hassles or headaches

JEFFREYFRANK S. 
Évaluation :
4

Make sure everyone is wearing a mask properly. Website quote did not match price on site or after rental.

Kent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLENICOLE J.  |  Expérience générale 
Évaluation :
4

Good job

TERRYLAMONT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellen O. 
Évaluation :
4

The mobile pick up was pretty rubbish - it would have been much quicker and easier for us to just have gone in. It wasn't a contactless experience, and the whole process of verification should have happened before checking in. That took extra time which just isn't fun with a toddler in the backseat.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARDDURAND M. 
Évaluation :
4

Respect the reservation time and help client book the equipment that fit their needs. However, the manager, Paul was very helpful

AMADOUMACKA S. 
Évaluation :
4

Truck was a little bit dirty at pickup.

JAMESTODD C. 
Évaluation :
5

Excellente expérience

CURTISEUGENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCHELLELAINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAnne or John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CaSaundrea P. 
Évaluation :
5

The customer service representative was very kind and efficient. That was very important because moving can be stressful.

DENISEMARIE P. 
Évaluation :
5

Paul was great!! Quick out the door and fast check-in - attendant met me at the dropoff area. Appreciate good service like this. --Dennis

Dennis W. 
Évaluation :
5

Location is clean and organized . Staff is friendly and helpful.

DAVIDWILLIAM A. 
Évaluation :
5

Nothing. Everything was fine.

Robert R. 
Évaluation :
5

My only complaint is that I had over 100 pads and had to keep moving and trying to find places to store the pad until the pods were empty.

Marie M. 
Évaluation :
5

Paul and Mario were very helpful and professional. They answered all of the questions I had and walked me through the necessary processes for truck usage and for storage. Merci.

NATASHA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Customer service was excellent. The guys were really professional.

TRAVISSENTEL M. 
Évaluation :
4

Aucun

WILLIAM O. 
Évaluation :
5

true professionals!

MARKHOWARD D. 
Évaluation :
5

The salesperson was very polite, respectful and assisted me.

Eppie S.  |  Premières impressions 
Évaluation :
5

The truck I rented was clean and in decent shape however it needs the front end worked on. The steering is loose and it pulls to the right.

Dale F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

I'm not sure what his name is but he worked on April 2nd, 2021 around 11am. He was very nice and the service was speedy! I came into the building and left out happy. Thank youuu

Lovely R.  |  Premières impressions 
Évaluation :
5

Paul is a legit professional, helpful and friendly. Very well managed location.

Joseph K. 
Évaluation :
4

I also rented a truck and while I was moving it rained and the inside of the truck was leaking so I called and was given another truck with no problem. I didn't pay for the dolley rental however I feel more should have been taken off for the inconvenience of having to stop packing to return a truck that was leaking on my stuff at no fault of mine. Other than that employees were very helpful.

DANIELLENICOLE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERRE C. 
Évaluation :
5

Gentleman that helped us was very nice and helped me out alot thanks buddy

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
4

The tow dolly strap had been cut it was to short to ratchet tight and go over the wheel of the car

KEVINLYNN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANEBELSCHES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantanu A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOELALLEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONILYNN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKHOWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELBLAINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYWESLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHADENISE M C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIOADAM G. 
Évaluation :
5

Montral has been extremely helpful. I really appreciate his advice and help.

SANDRAALLEN T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

nichole S. 
Évaluation :
2

Ensure that there is updates transmitted to the customer and ownership in escalation processes. I called multiple times get answers from representatives and was cold transferred around , I have representatives/managers say that they would follow up and ever did. No one took a deep analysis into where my stuff where and it was over a week late. Additionally again, no communication from uhaul to the customer in regards to delayed shipments (no email communication,etc)

Christian N. 
Évaluation :
5

The young gentleman that Checked me in was very professional the check out was great also, Paul was very nice.

SANJAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISJOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTENAGY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNHILTON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDRICKLAMAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOELALLEN K. 
Évaluation :
5

The young man who assisted me was so friendly and pleasant. I had to switch my storage unit size and he showed me actual units and helped me pick the best one. He was so patient and thorough.

Monique E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC A.  |  Premières impressions 
Évaluation :
2

My unit was located through a maze all the way in "the back". It was very inconvenient to move my belongings in and out. There needs to be another access point into the building on the other side for more accessibility. It cost me quite a bit of extra money for all the extra time it took my movers to get my belongings out. There was a back door but associates wouldn't allow access. It was very frustrating.

Michele J.  |  Expérience générale 
Évaluation :
5

Paul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.

Deanna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W.  |  Expérience générale 
Évaluation :
1

They charged a card that was not suppose to be saved and they cut my lock that I bought without notifying me

Lauren V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer P.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me get the storage unit was very helpful, polite, patient, and kind. He had a long line and still managed to help me and smile the entire time.

Jessica Q.  |  Expérience générale 
Évaluation :
5

Great and professional staff.

Brian W.  |  Expérience générale 
Évaluation :
5

The young man who helped me was awesome. I can't remember his name. Very nice and professional.

Hill J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Turquoise S.  |  Premières impressions 
Évaluation :
5

The process was very smooth and painless. The team was a joy to work with

stephen g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerd L.  |  Expérience générale 
Évaluation :
5

Excellent service! Nicole Johnson was phenomenal and the entire staff was extremely professional

STEVEN B.  |  Premières impressions 
Évaluation :
4

I have rented equipment, turned in equipment, and rented a storage unit. in all, staff has been knowledgeable, helpful and patient with me. recommend them and it to anyone

Evelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerd L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara S.  |  Premières impressions 
Évaluation :
5

If I Have to have a storage again. I will choose this one.

AAron W.  |  Expérience générale 
Évaluation :
5

All staff were extremely helpful and friendly.

Robert M.  |  Online Move In 
Évaluation :
5

The only issue I had was the unit I originally was assigned had a support column in it taking up a decent amount of space so I had to go back up front and get a different unit. I was at the location twice that day and dealt with 3 different employees and they were all very courteous and helpful. I just think you should know which units have those in them and let people know and or discount them as space is obviously important when renting a storage unit.

Ronald D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pearl B.  |  Expérience générale 
Évaluation :
5

Clinton and the staff at Parham Road were incredible. Fortement recommandé!

Frank P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

This is my second year in a row using this storage facility. I'm never disappointed by the top notch customer service and professionalism. Cynthia was a huge help on the phone and made our experience very easy and enjoyable. We will definitely use again.

Antonio C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra L.  |  Premières impressions 
Évaluation :
4

An error was made by an associate, however, the manager was very professional and corrected the error along with offering an apology

William S.  |  Expérience générale 
Évaluation :
3

I was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .

Trisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

I appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choice

Cheryl D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Premières impressions 
Évaluation :
3

Cynthia, we need your help. Everyone is very nice but we have a nightmare unit. First, we wanted and rented. 10x7 but when we went to it it was a 5x5 with a beam in the middle. Then we got a 10x 8 because that was the best they had. In any event, when I went later in the week for the first time the latch was not working. Christian, who was alone helped me and even he had to work at it. Great young man by the way. It still is not working properly. Unit 1566. Reed whitener cell 804-240 1541

william w.  |  Premières impressions 
Évaluation :
4

New to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was great

Colonial Floors V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patty b.  |  Expérience générale 
Évaluation :
4

I had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.

Chester A.  |  Premières impressions 
Évaluation :
5

Clean and organized rental office. Friendly staff.

Rey L.  |  Premières impressions 
Évaluation :
3

The actual facility was great...everyone was helpful and nice..my only issues was with the company as a whole... I found out 2 days after my monthly payment was deducted from my bank account that I was approved for a house and that I could move in that weekend. When I contacted uhaul about a possible refund since I wouldnt be needing the unit for that month I was told no they dont issue refunds and they just suggest you dont move out til right before you payment is due. Had I known I would be approved that quickly I would have moved my stuff out early. So I was out almost 100 $for that. Then when I put in my move out request on the day I moved out (may 31) everything was good to go as I was told..but then today (june 28) I checked my account and they had deducted another 100 $now I have to wait 3-5 days to have that money refunded to me.

Tiffany N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA P.  |  Expérience générale 
Évaluation :
4

Would have been good to know in advance that we were able to load closer to my unit in the back of the building.

Cheryl B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine E.  |  Expérience générale 
Évaluation :
5

The two men who were working on Thursday, Friday and Sunday- days that I had been in the office were helpful. They seemed short handed and could have used help. Even so, they did a good job trying to get us taken care and answer the phones. Thanks for you assistance. Steve

STEVENGERARD F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L.  |  Expérience générale 
Évaluation :
3

I found dead bugs in my storage unit along with little almost Roach like bugs crawling on some stuff. Not to mention having to move stuff from in front of my unit a few times that someone had placed in front of it. Overall just wasn't happy finding bugs so I took my stuff out because I'm not paying for pest.

Cristal F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal A.  |  Expérience générale 
Évaluation :
5

The lady who assisted us was very polite and professional.

Deborah O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sakura p.  |  Premières impressions 
Évaluation :
5

They were very helpful both ends of the trip.

Virgil B.  |  Premières impressions 
Évaluation :
5

Cynthia was fantastic. She was friendly. Patient and did a great job explaining everything. I would love to work with her again anytime. The facility is clean and well maintained. I am very happy we decided to move units if only to work with Cynthia again.

Elizabeth T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dedbroh S.  |  Expérience générale 
Évaluation :
5

Thr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i needed

Brandon T.  |  Premières impressions 
Évaluation :
1

Second time I’ve been charged twice for service, billing department lacks basic accounting

Delila U.  |  Expérience générale 
Évaluation :
5

I've patronized this U-haul location several times to rent trailers, trucks, etc. over the last several years. This time, I needed parking/storage for a trailer and they had just the solution I needed. Time from my first phone call inquiry to actually parking my trailer behind the secured gate took about 1 hour and I'm very happy with the results. Good operation here!

James M.  |  Premières impressions 
Évaluation :
1

Horrible experience wherein Uhaul misbilled the account and demanded payment without EVER correcting their documented errors. The unit contained sentimental items of a loved one uhaul violated...

Scherreda D.  |  Expérience générale 
Évaluation :
5

Thank You For All Your Help

Shawna C.  |  Expérience générale 
Évaluation :
4

The experience was pleasant except for the wait time. More staff is needed at this busy location,.

Lavetta G.  |  Premières impressions 
Évaluation :
4

Storage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.

Jessica J.  |  Premières impressions 
Évaluation :
5

No complaints.

John F.  |  Expérience générale 
Évaluation :
4

Required Comment

EUGENE P.  |  Expérience générale 
Évaluation :
5

I will always conduct my Uhaul business at this facility. The the employees are friendly and always provide a solution for my requirements. I like conducting business at this branch.

Mark S.  |  Expérience générale 
Évaluation :
5

They were very helpful and very kind. Thank You

Shawna C.  |  Premières impressions 
Évaluation :
4

Prompt and courteous

molly M.  |  Premières impressions 
Évaluation :
5

Easy to deal with. Manager Cynthia was always helpful. Perfect, clean storage for my travel trailer.

Gary H.  |  Expérience générale 
Évaluation :
5

Satisfied

Juanita S.  |  Expérience générale 
Évaluation :
5

No issues at all! The manager is awesome and maintains her calmness. Great experience getting my unit!

Terri R.  |  Premières impressions 
Évaluation :
5

Everything runs smoothly,it is awesome that customers can do most of the work at home fr the automated services. Once in a while there is a fluke, but there is always a kind employee to save the day

Lloyd S.  |  Expérience générale 
Évaluation :
4

I had trouble with the move out procedures and could not reach anyone by phone despite long wait ones and a disconnected call.

Martha R.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and the facility was very clean. i was very impressed

MELISSA B.  |  Premières impressions 
Évaluation :
2

Customer service is very slow. There is too long of a wait to get waited on. One person to help you. Almost to the point of rude. You are completely ignored while waiting to be helped. Lila V

loretta v.  |  Premières impressions 
Évaluation :
5

I have dealt with this location several times over the past year and each time has been a very pleasant experience. The staff are friendly and knowledgeable. Je les recommande chaudement.

Shirl D.  |  Premières impressions 
Évaluation :
5

Clean building and great customer experience.

Mohammed`` M.  |  Expérience générale 
Évaluation :
5

Great people

Jose H.  |  Expérience générale 
Évaluation :
4

We were very pleased with the friendly and knowledgeable help we received.

Ella P.  |  Premières impressions 
Évaluation :
5

Service went very well.

SHAKIRA A.  |  Expérience générale 
Évaluation :
4

beau travail

Raymond K.  |  Expérience générale 
Évaluation :
5

Great service

Tom S.  |  Expérience générale 
Évaluation :
5

I couldn't ask for a better experience! Thank you, U-Haul!

Jeffrey F.  |  Expérience générale 
Évaluation :
3

Experience was good overall. I did have a big negative in closing down ... was informed that there is no proration of days remaining in the month, so I lost out on 3 weeks refund!!

WILLIAM B.  |  Expérience générale 
Évaluation :
4

Great staff very helpful storage unit was a little far in the back but I still made it work all in all great place to store stuff nice safe never had to worry about nothing

Robert B.  |  Expérience générale 
Évaluation :
4

I rented a parking spot for an RV. The manager that I dealt with was friendly, helpful and pleasant to work with.

Raymond K.  |  Premières impressions 
Évaluation :
5

Like forward to doing business again.

ROGER P.  |  Expérience générale 
Évaluation :
3

I would have preferred getting my 2nd storage space close to my first so that I could separate my items to pull out first. It is basically too far apart which makes it very difficult to accomplish.

shakira a.  |  Premières impressions 
Évaluation :
5

I felt safe keeping my housing contents there for over 6 months. The staff was great - Polite & helpful I had trouble with the U-Haul website and they were able to help me with that.

Helen M.  |  Expérience générale 
Évaluation :
5

Great customer service. Quick and painless.

Mohammed`` M.  |  Premières impressions 
Évaluation :
5

..

ben T.  |  Expérience générale 
Évaluation :
5

Fabulous storage and truck rental facility. Consistently helpful and friendly staff, very clean storage, easy access! Recommend with no hesitation!!

Cynthia J.  |  Expérience générale 
Évaluation :
4

Overall, the move went well. U-Haul truck rental had only one glitch with truck pickup moved 10 miles away, but Whitaker Movers were fabulous!

WILLIAM B.  |  Premières impressions 
Évaluation :
5

..

ben T.  |  Premières impressions 
Évaluation :
4

Ubox not ready when I arrived for scheduled pickup, but Uhaul staff was wonderful and immediately got the Ubox out of storage for me. Would use Uhaul Ubox services and this Uhaul location again.

Allison K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful. I would recommend U-Haul Moving & Storage of West End to everyone.

Lucindia J.  |  Expérience générale 
Évaluation :
5

I always use Uhall and I do have nothing but EXECTLEND CS

Ilka T.  |  Expérience générale 
Évaluation :
5

I never went to a facility. My contact was all via phone and "Emily" provided exceptional customer service. She was friendly yet professional, went beyond to ensure I received the best experience.

Tom S.  |  Expérience générale 
Évaluation :
5

I did not see the storage facility, but Rhonda delivered and picked my UBoxes, she is a professional and kind person. My family thanks Rhonda for her excellent customer service.

KATINA G.  |  Expérience générale 
Évaluation :
3

It is extremely annoying that I can't get out of this survey unless I type something in this box. So I went back and changed some of my answers. Some are right and some are wrong. Now it's crap.

Janet V.  |  Expérience générale 
Évaluation :
4

Well taken care of.

alex n.  |  Expérience générale 
Évaluation :
3

The facility was very clean, but Lighting was bad in the building, no designated parking area. Staff not very friendly and I had to wait each time I came in. Got billed for the unit after canceling

nancy p.  |  Expérience générale 
Évaluation :
5

Great customer service over the phone, everything done as agreed with UHAUL. Merci!

VALESKA S.  |  Expérience générale 
Évaluation :
4

issue was that when it was time to cancel outside storage I had I was told I would have to comeback in the morning when manager was onsite, this was after Waiting almost a hour in line. Mgr Awesome!

Troy / Emcor Facility Servic H.  |  Expérience générale 
Évaluation :
5

First class site a employees very helpful

John H.  |  Expérience générale 
Évaluation :
3

I could not access my vehicle that I stored there. My login at the gate was never made to work. Therefore, I could only access my vehicle when the office was open and someone could buzz me in.

marvin h.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful

Theresa L.  |  Réservation 
Évaluation :
1

My U-boxes were supposed to be delivered between 11:30-12:30. They arrived at 5:30pm. I spent several hours on the phone and drove to the store to figure out where the boxes were. It was horrible.

Sydney H.  |  Expérience générale 
Évaluation :
4

The facility is great but the billing system is very confusing. . It was a little understaffed on move-in but otherwise great place to store stuff and would use it again.

Mary Ellen T.  |  Expérience générale 
Évaluation :
4

Busy but helpful in resolving U-Box problem.

Rachael C.  |  Expérience générale 
Évaluation :
4

Storage here was a good; I had two hiccups early on sorting out my bill; caused me to have to pay twice in one month, and customer service unable to help me after hours when my code didn’t work.

Anna R.  |  Expérience générale 
Évaluation :
5

Rhonda Wehman and the management team are awesome. Thanks for all your support and stellar customer service.

trey r.  |  Expérience générale 
Évaluation :
1

Would not recommend. Staff not friendly and helpful. Service on site and over phone not helpful.

Matthew C.  |  Expérience générale 
Évaluation :
4

Worked with Rhonda and she was a joy and pleasure to deal with. Extremely professional and an expert on the forklift! Would use her again in a second.

Fernando E.  |  Expérience générale 
Évaluation :
1

I did not move in on 7/26. 7/25 I called to reserve a truck and was told it qualifies me for a month free. 7/26 despite my email and this record no one can find my reservation. I called, no resolution

amanda s.  |  Réservation 
Évaluation :
5

The only problem I had was the auto transport I had reserved was not available there. I had to drive over 60 miles to pick up the transport. That seemed to be more of a corporate problem.

michael m.  |  Expérience générale 
Évaluation :
5

Delivery of the U-Box was right on time and it definitely served our purpose!!! Pick-up was prompt as well!!! Would highly recommend U-Haul!!!

David T.  |  Expérience générale 
Évaluation :
5

Rhonda with U-Box was wonderful! Highly recommend.

Joanne F.  |  Expérience générale 
Évaluation :
5

I did not visit the establishment but Rhonda was Aces .....

Norman R.  |  Expérience générale 
Évaluation :
5

We didn't visit the facility: they held our U-Boxes until we were ready for delivery. Rhonda was a particular pleasure to work with, scheduling the best time to deliver and pick up.

Philip M.  |  Expérience générale 
Évaluation :
4

Very convenient and I am glad that they take month by month rental of RV parking and not yearly contract.

wilfredo m.  |  Expérience générale 
Évaluation :
5

Excellent facility with great customer service including after-hours accommodations & great access to rental vehicles. Merci.

wade b.  |  Expérience générale 
Évaluation :
1

Staff was not friendly, had issues with getting lock on door, tried to get assistant from an employee walking towards me, asked a question, he did not answer, told the manager in front of the employee

diana k.  |  Expérience générale 
Non reviews have been submitted for this location.

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