Customer Reviews for U-Haul Moving & Storage of West End

3404 évaluations

3133 E Parham Rd   Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

(804) 616-3629

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 616-3629

3133 E Parham Rd
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The manager and staff are exceptional but needs to have additional employees to service the large number of customers utilizing the facility.

Eppie S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERJ M. 
Évaluation :
5

Have more than one employee available to assist customers at 8:00am on a Friday. The employee that was there did a great job getting people checked-in and getting the equipment ready.

Brian Q. 
Évaluation :
5

Excellent staff, great customer service. Will definitely rent again

Jon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

West End C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFREDBURTON H.  |  Expérience générale 
Évaluation :
1

Send it to the right state.

Eleanor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dalas V. 
Évaluation :
4

The main gentleman maybe his name was Scott that ran the grounds was EXCELLENT!!

SEAMUSERIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMONDLEE D. 
Évaluation :
5

Paul is an outstanding manager and customer oriented with a well trained staff.

ROBERT T.  |  Expérience générale 
Évaluation :
1

Communication about u-box delivery was terrible. I was never contacted that the u-boxes would be delivered late, and they wouldn't answer the phone to give an update of delivery. When the u-boxes were finally delivered, the person delivering the u-boxes was rude, blamed the customer for everything, and had no respect for anyone. NEVER USE U-HAUL U-BOX AGAIN.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seamus C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NAKITASHANICE G. 
Évaluation :
5

Staff was always courteous. All facilities were impeccably clean. I have and will recommend others at every opportunity.

WILLETTE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANGAYLE H. 
Évaluation :
5

Easy in and out. Friendly staff.

Timothy Y. 
Évaluation :
1

Absolutely the worst company I have ever had to deal with. Will never recommend them and will warn anybody I know for the rest of my life to stay away from anything uhaul! Pods arrived on time, scheduled the pick up and that was a 3 week nightmare to get anybody on the phone, to actually get them to pick them up....maybe I should have "drag them in the street and catch them on fire" like one of the horrible customer service reps suggested. Fkn nightmare from start to finish. Now they want to charge me a storage fee (the pods are empty) and are trying to put a lien on whatever bc my account is due....which I canceled after I used the pods for 2 weeks like I needed.

SUZANNE B. 
Évaluation :
5

Have signs to show customers where the waiting line starts.

JONILYNN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
4

The trucks wheel was really unstable. It took a lot to focus and keep the wheel straight. Needs front end alignment.

KINDAJOI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL M. 
Évaluation :
5

Nothing. Everything is great. THANKS

Joselito C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
2

When a client request certain dates it should stay that way. My dates were changed without my knowledge nor was I notified of any new changes. My items did not arrive on my set dates.

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEYROCHELLE M. 
Évaluation :
2

First, my pickup location was changed and I was never notified until after going to pick up at the original location. Secondly, Another customer and I stood in the lobby for at least 10 minutes before anyone else arrived.

Kevin T. 
Évaluation :
1

Had to wait for almost 45 mins to get the truck, despite having a timed reservation. My helpers arrived at home and had to pay them an extra hour. The system was timing out, the personal has been attending returns who has arrived after me, overall not a good experience.

SANTHOSH KUMAR J. 
Évaluation :
5

Outstanding from the very beginning to the drop off.

Charlie G. 
Évaluation :
5

I was at the E. Parimutuel Rd. location and I must say I have rented many many trucks in the past I have never had the experience of such terrific customer service from James. He was able to help me decide the best package for me. He remembered my name when I came backAnd he was just outstanding! Thank you again James for all your help! You made this move a lot easier.

MARIANPATRICIA D. 
Évaluation :
5

Paul is very professional, friendly and customer oriented. As a retired Army veteran who has used Uhaul facilities all over the country no manager or facility can measure up to Paul and his staff.

ROBERT T.  |  Expérience générale 
Évaluation :
5

Keep up the good work that you are doing.

RALPH M. 
Évaluation :
5

even though this location was very busy and seemed to be short staffed, the workers were GREAT. They made sure they took their time with each customer.

STEPHANIERESHUN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA ANNE J. 
Évaluation :
5

Guaranteed pickup after online reservation yet there are no trucks available. Since the general manager of the location I was sent to is awesome he found a truck that recently went up for sale so he converted back to a one way rental. Unfortunately the truck was a P.O.S. obviously past its acceptable rental usage. Basically paid full price for an outdated relect with bad brakes, terrible headlights and less than desirable fuel economy. So much so that Uhaul would not even contact me when I disputed extra charges they tried to tack on since the odometer didn't even register the correct mileage, there's counted 50 miles more than the truck that followed the entire trip!

MICHAELDAVID R. 
Évaluation :
5

Location was great, had trouble with the App but local staff helped out.

David C. 
Évaluation :
5

Jim was great! He really helped me with a difficult situation. He was always so pleasant. My experience would have been negative without his pleasant demeanor!!!

Cynthia B. 
Évaluation :
3

Waited in line for 45min to pick up there was 1 person helping people definitely think they need more staff

KATELYNCRAWFORD P. 
Évaluation :
5

I've been renting here 2 times a year for 8 years now for missions work in WV, delivering shoes to kids sand Christmas gifts in December. The current manager is doing a great job, the best I've experienced in 8 years!! Will definitely be back next month and in December! Bruce H

KENNETHBRUCE H. 
Évaluation :
4

The U-Haul representatives were very nice and helpful.

JESSICARENEE H. 
Évaluation :
4

The one thing that would have really helped is to have more than 2 people working at the end of the month on the weekend. Everything else was above average.

JUDITHSUSAN M. 
Évaluation :
5

I love this location, everyone is very nice and work hard every day! I've been going here for 3 years now for truck rentals and storage, I will forever be a loyal customer. Paul is the best GM that has been at this location, He communicate and follow up when needed.

TRACI J.  |  Expérience générale 
Évaluation :
5

John and Paul were extremely helpful and patient. They assisted with all my needs and even contacted Uhaul when I became frustrated with what Uhaul did at the last minute. They ensured all the equipment was properly connected and that we were able to get to our destination safely. I would for sure recommend this location. I DO advise you use them and NOT be a in a rush. They are efficient and effective because they take their time with each customer unlike many places.

Briana M. 
Évaluation :
5

More customer service people. Cannot get through on the phone. Long waits in line.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie P. 
Évaluation :
5

Paul Fishwick and James Bowen both gave excellent service! The vehicle was clean and worked well. Pick up was a breeze and the storage rental process was easy too. The storage facility is also very well taken care of, very clean. This is definitely my go-to uhaul location!

Emily S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna P. 
Évaluation :
5

There weren't enough workers for the demand. Common issue these days. The people working were doing a fantastic job.

KEVIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHENCRAWFORD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAGHURAM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAXIMILIAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
3

Have some instruction when I get there to drop off. I pulled up, had to look around for an employee, then just go waiting line for the one employee working a Saturday afternoon...also please don't make jokes about my amount due being way too high.

ANDREWDOUGLAS O. 
Évaluation :
5

The facility is very well maintained from a physical and customer service perspective. The price was very comparable to the unit size.

shawnda b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg V. 
Évaluation :
3

The storage unit was great and the process went well. The only complaint I have for this location is the wait time when you need assistance. One day I had to wait 45 minutes (with only two customers in front of me- and about 6 behind) because there was only one person working. He was literally with that customer the entire 45 mins. Finally, the manager came out from the back room/office and helped. I needed something a few days ago, went in to ask fir help and the line was all the way to the door with only one employee working (the same one as last time) so i didn't even wait this time!!!

Angie S.  |  Expérience générale 
Évaluation :
5

Everything Fine

MOHAMMEDNAZIM U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley C. 
Évaluation :
1

They wouldn't answer the phone for questions and concerns. The contract created could not be seen on the drop off side the day before which caused a huge headache.

ALIKHAJA M. 
Évaluation :
1

I rented a truck and a tow dolly. The straps on the tow dolly which was rented to me were broken so I had to postpone my move by a day and had to contact Roadside assistance so they could be replaced. During my trip, I had to contact Roadside Assistance again because the check engine light came on in the truck. The truck and tow dolly should have been inspected by the Uhaul employee before they were rented out to a customer. Due to all of the issues I experienced with these rentals, I will not be using Uhaul again for any other moves.

Rhiana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa G. 
Évaluation :
1

Other than the interaction I had with a few of the staff I would give ZERO stars if I could rate my entire recent experience with Uhaul. From having to constantly call to figure out one issue or the next to finally having my boxes arrive UNCOVERED during a RAINY PERIOD which has caused me MAJOR LOSS which was my biggest fear this entire time to now being ignored Uhaul has essentially left my life in ruins and I would NOT RECOMMEND YOU TO ANYONE. I lost everything I had worked my life for which was in those boxes. All you had to do was cover them…… I had to them moved for the very reason of them getting wet and yet someone thought it was smart to drop them off uncovered. Thanks very much for cost me LITERALLY EVERYTHING I OWNED TO DUE NEGLIGENCE.

Robin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLESVINCENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
5

Maleik is an amazing hard worker with a personality and represented uhaul is a positive light.

Michelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESEDWARD C. 
Évaluation :
5

Thank you very much from Bottom of my heart you guys did an amazing job and it was absolutely very very helpful I had great experience and I will recommend everybody to come to this location !!

MOHAMADALAM F. 
Évaluation :
3

More personnel to help assist customers and decrease wait

William H. 
Évaluation :
1

I have had multiple issues - I was given a definite time table on a U-BOX delivery, only to be told they were 3 weeks behind. I was then forced to rent a U-HAUL truck to then go pick up the UBOX myself. I was also charged without explanations. Do not recommend at all.

NEIL B. 
Évaluation :
5

The clerk who processed my order was pleasant, knowledgeable, and organized. I would prefer to make all my orders from this location.

Sheila R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS E. 
Évaluation :
2

I waited an hour to get this in line. 19,95 for a Van is just for you to get in and sit...final bill including the gas I put in was 171 for a local pickup.

JEFFREYWAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vestal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENSTEPHEN S. 
Évaluation :
1

I made the reservation for my truck and a dolly weeks in advance for 7am on Sunday. Given that I have 3 kids under the age of 5, this was no easy task. When I arrived at the Uhaul store to pickup my truck, the key was nowhere in sight and there was no dolly. After I spoke with a Uhaul service representative over the phone, I was able to locate the key but was told there was essentially nothing I could do about getting a dolly until that location opened 2 hours later at 9 am. Suffice to say, I was extremely frustrated as I was moving by myself and a dolly was crucial for me to be able to move the heavier equipment on my own. So I had to burn even more of my time to return to the store at 9 am to pickup a dolly. Then, upon returning the truck I arrived to the store at just about 4:55. Upon taking a couple of minutes to collect my things and make sure the truck was clean for the next user, I began walking up to the door at 4:59. At this point I noticed the same manager who had run to get me the dolly that morning walking to the front, made eye contact, and he proceeded to lock the door. This only made me more irritated as it would've taken him two seconds to process my drop off. Instead I was forced to go through the turn in process on my phone which took a considerable amount of time seeing as I had poor service in the area. I will never use Uhaul again, the experience I had prior to this one was even worse. I should've learned my lesson then, but have certainly learned it now.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan C. 
Évaluation :
5

Paul, the manager was excellent to work with on the pickup.

Robert R. 
Évaluation :
5

Great management! Would definitely recommend

Kartez J. 
Évaluation :
5

I've rented from a lot of uhaul places. This one is the best of all I've been to, from storage to rentals.

John R. 
Évaluation :
3

I would recommend, the poor guy working Sat. morning was getting his butt kicked due to issues within the Uhaul computer system. He was doing everything he could to get people in and out but had to constantly be on the phone with a Uhaul rep. This gentleman was busting his butt to accommodate people.

PAULALLEN V. 
Évaluation :
4

I stood in line for awhile before someone came to assist me to return rental. He was very nice but I did have to wait. At times, only customers were in the store and employees were briefly outside assisting other customers. More customer service people are needed.

Sarah M. 
Évaluation :
5

Excellent customer service

ROSHAN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
3

Everything was great after the initial problems with your Richmond office. I had a hard time getting someone to answer the phone. I kept getting bounced to North Carolina. Your terminology for whether the empty uhaul pod is delivered is not intuitiveâ€" your website should be revamped. You have to log out and log in to see updates and the updates on the website won't happen unless you click a button that is off screen, you should have that save button or update button bigger and higher. Rick the delivery and pickup worker in MI did a fantastic job…. And the movers in Richmond (not uhaul) were very nice. Please change the hold music it makes the listener mental. I had some extremely helpful people who made up for the rude ones. In the end it all got done.

Lesley Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viola C. 
Évaluation :
1

When I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!

Toniqueka C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
3

Guy in the morning wasn't correct on his pricing told me I would be getting money back since it was a deposit of 100 $. That was entirely incorrect in fact I was charged more money!

DARIUSKARLTON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Great employees, especially Bryan great service!

BRYANONEIL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally B. 
Évaluation :
5

The drop off location was very professional and easy to use…

Sierra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
1

I had to pay extra mileage fee of 80$ because my location did not have my Uhaul and did not find out until the morning of.did not know about the mileage overage Uhaul should have informed me and covered that.

ROBERTWALLACE H. 
Évaluation :
1

I returned a trailer the same day I rented it and because it wasn't checked in by the staff I got charged for additional time. I put in a customer service request and was told I'd hear back within 3 days, unacceptable when the mistake was due to employee error.

BRETTADAM L. 
Évaluation :
3

Need more office staff

Lauren C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANVAN ANDEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLINTO ANTONIO B. 
Évaluation :
3

The pickup experience was quite frustrating. I called on Saturday Aug 14 to update my pickup time from 9 am to 8 am. I received 2 confirmation messages that the pickup time had been updated - and the order showed a pickup time of 8 am. However, when I arrived at the Uhaul location and attempted to do the mobile pickup, the system would not let me and informed me that pickup was not available until 9am. I attempted to call Uhaul but was on hold for more than 20 minutes - by which time the Uhaul location was open. In addition, even if I had been successful in accessing the mobile pickup application, my truck was not totally ready as the service rep had to load my truck with the pads I had ordered. This was a very poor experience overall.

DOUGLASJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCAANN S. 
Évaluation :
5

Régulateur de vitesse

SAMUELISAIAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter B. 
Évaluation :
4

I had a good experience overall. My only complaint would be that once I arrived, I waited in line for 30 minutes before I got serviced. In hindsight, I should have elected the mobile check-in option. However, by the same token, from a customer service standpoint, no one should have to stand in line that long. It was due to no fault of the nice man checking us in, it was definitely a staffing issue. If you have 6-8 scheduled to pick up a truck at a specific time, you need more than one clerk checking them in.

SONJAFRIDY K. 
Évaluation :
4

Only issue was it was hard to close my door. Had to use tools the first couple of times. Needs to be fixed.

Jessica C.  |  Expérience générale 
Évaluation :
5

Wonderful service. Facility is clean, attractive and secure. My experience with employees has been very positive.

Maunone T.  |  Expérience générale 
Évaluation :
5

I just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that's were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!

Shunda F.  |  Premières impressions 
Évaluation :
5

Great Customer Service

TRACI J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy O.  |  Expérience générale 
Évaluation :
5

The man named Jim who helped me was very nice and helpful and professional

reeda k.  |  Premières impressions 
Évaluation :
3

Hire more staff

Lauren C.  |  Premières impressions 
Évaluation :
5

Paul Fyshwick is best Gen. Mgr. to lease from. Evelyn and staff are appreciated as well.

Chris G.  |  Expérience générale 
Évaluation :
5

Scott’s help and professional support we’re EXCELLENT!!

Vicky H.  |  Expérience générale 
Évaluation :
3

The associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.

Sheila D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYLANDLINDSEY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALENCIA H.  |  Premières impressions 
Évaluation :
4

There was a man living in his storage unit while I was there.

LAURA P.  |  Expérience générale 
Évaluation :
5

Great service. Nice, clean facility. The use of the provided dollies was an added bonus.

Hashim C.  |  Expérience générale 
Évaluation :
3

They set the time for the U-haul too short but other than that it’s fine.

Margaret G.  |  Expérience générale 
Évaluation :
5

At first they didn't think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay 10 $extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.

Mary D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNAMARIE F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal A.  |  Expérience générale 
Évaluation :
5

Great Customer Service from everyone we encountered.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

Professional and friendly staff. The gentleman ensured all my storage needs were met.

Hashim C.  |  Premières impressions 
Évaluation :
4

I appreciate the professional attitude and helpful staff, overall it was a pleasant experience with the Uhaul company. Thank you for your service.

dallas c.  |  Expérience générale 
Évaluation :
5

Mr Fishwick and his assistant at the checkpoint counter were super helpful and courteous Along with the lady who helped me at my truck pickup center. Oui

Vicky H.  |  Premières impressions 
Évaluation :
5

Excellent service all the time.

frank j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAHNEAKIA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYLANDLINDSEY H.  |  Expérience générale 
Évaluation :
2

The unit was already rented, full, and locked. It took a long time to get help, switch units, and had to go find the employee again because he forgot to bring me the lock that was supposed to be in the unit, after he said he would bring me one.

James L.  |  Online Move In 
Évaluation :
5

Customer service representatives were customer friendly, patient, understanding, helpful, and professional. Je les recommanderais à n'importe qui.

Celeste F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRAMIYA O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakelia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanae W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISEYIRENE T.  |  Expérience générale 
Évaluation :
5

Paul is doing an incredible job leading the team at this facility. Even when it is crazy busy Paul manages to remain friendly and helpful. We moved Memorial Day weekend which was a super busy time. The truck we reserved was not turned in as scheduled but Paul still made the move happen for us. I highly recommend West End U-Haul!

Amy K.  |  Expérience générale 
Évaluation :
5

The young man who helped us was excellent. I think his name is Montrel.

KATHRYNMARIE G.  |  Premières impressions 
Évaluation :
5

Muy excelente

Rocky C.  |  Expérience générale 
Évaluation :
5

The employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.

Brian P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna T.  |  Online Move In 
Évaluation :
3

Took some time and energy to get in but, management was pleasantly willing to compensate for all complications.

Aleighsha K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G.  |  Premières impressions 
Évaluation :
5

The whole entire staff is so hard working.

DEBORAHHUNTER B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavonne J.  |  Online Move In 
Évaluation :
5

Paul has a great customer service focus.

ARMSTEADKEITH J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesia K.  |  Expérience générale 
Évaluation :
5

Paul and team do an excellent job of ensuring that customers are taken care of during move-in; would highly recommend!

Catherine D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane N.  |  Online Move In 
Évaluation :
5

I never rent any other company except U-haul got everything l need for my truck, storage, RV, & U'box also very convenient * U-haul have all the necessary information tools for moving all equipments around the country including Canada & Hawaii *

EVELYNLUCAS W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RC J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMSTEADKEITH J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E.  |  Premières impressions 
Évaluation :
5

Mario was very helpful I would recommend

Samantha P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISEYIRENE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCERUDOLPH B.  |  Premières impressions 
Évaluation :
3

The staff needs to be better trained. I had problems every time I had to deal with them. Including the day I moved in when I got to my assigned unit I found a huge support beam in the middle of it. Staff should know where these are and let people know given the amount of room they take out of the space I'm paying for. The next month I got a lock on my unit and a late fee because my payment wasn't auto drafted like I instructed it to be. I called and made the payment and went to the office to ask if there was a still a lock on my unit and someone walked out with me to check and when we got there and found a lock on it, he had to leave me standing there longer while he went back to get the key. Why wouldn't an employee bring the key with him to save a trip and my time? Another time in December y'all were doing construction and I didn't know how to get in. Went to the office and was hastily told go around the other side. Went to the other side and spent 10 minutes walking around and up and down hallways and never did find a way in. Didn't bother asking the office again as they were no help the first time and by this point I was tired of having to make multiple trips every single time I needed something from the office. Based off the storage aspect of your business, i like it just fine. Your employees really turned me off to your whole place. The day I went in to tell them I was moving was the only time I didn't have a problem. I should have never moved in after the first day. I walked from the office to the unit 4 times in one visit just to get a unit that didn't have a huge support beam in it and the whole process took over 1,5 hours. I fully understand the need for the support beams but you should really have your employees at the very least know where they are and off or a discount on those units. I'm not going to pay full price for a unit I have to Tetris my belongings into. If you're charging for a 5x10 unit, all that space should be available.

Ronald D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia D.  |  Expérience générale 
Évaluation :
4

Need more employees to work on Saturday. It was super busy and only two men were working.

sandra s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vineace E.  |  Premières impressions 
Évaluation :
5

Extraordinary service!!

Alesia K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLENICOLE J.  |  Expérience générale 
Évaluation :
5

The salesperson was very polite, respectful and assisted me.

Eppie S.  |  Premières impressions 
Évaluation :
5

I'm not sure what his name is but he worked on April 2nd, 2021 around 11am. He was very nice and the service was speedy! I came into the building and left out happy. Thank youuu

Lovely R.  |  Premières impressions 
Évaluation :
4

I also rented a truck and while I was moving it rained and the inside of the truck was leaking so I called and was given another truck with no problem. I didn't pay for the dolley rental however I feel more should have been taken off for the inconvenience of having to stop packing to return a truck that was leaking on my stuff at no fault of mine. Other than that employees were very helpful.

DANIELLENICOLE J.  |  Premières impressions 
Évaluation :
5

The young man who assisted me was so friendly and pleasant. I had to switch my storage unit size and he showed me actual units and helped me pick the best one. He was so patient and thorough.

Monique E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC A.  |  Premières impressions 
Évaluation :
2

My unit was located through a maze all the way in "the back". It was very inconvenient to move my belongings in and out. There needs to be another access point into the building on the other side for more accessibility. It cost me quite a bit of extra money for all the extra time it took my movers to get my belongings out. There was a back door but associates wouldn't allow access. It was very frustrating.

Michele J.  |  Expérience générale 
Évaluation :
5

Paul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.

Deanna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W.  |  Expérience générale 
Évaluation :
1

They charged a card that was not suppose to be saved and they cut my lock that I bought without notifying me

Lauren V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer P.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me get the storage unit was very helpful, polite, patient, and kind. He had a long line and still managed to help me and smile the entire time.

Jessica Q.  |  Expérience générale 
Évaluation :
5

Great and professional staff.

Brian W.  |  Expérience générale 
Évaluation :
5

The young man who helped me was awesome. I can't remember his name. Very nice and professional.

Hill J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Turquoise S.  |  Premières impressions 
Évaluation :
5

The process was very smooth and painless. The team was a joy to work with

stephen g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerd L.  |  Expérience générale 
Évaluation :
5

Excellent service! Nicole Johnson was phenomenal and the entire staff was extremely professional

STEVEN B.  |  Premières impressions 
Évaluation :
4

I have rented equipment, turned in equipment, and rented a storage unit. in all, staff has been knowledgeable, helpful and patient with me. recommend them and it to anyone

Evelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerd L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara S.  |  Premières impressions 
Évaluation :
5

All staff were extremely helpful and friendly.

Robert M.  |  Online Move In 
Évaluation :
5

The only issue I had was the unit I originally was assigned had a support column in it taking up a decent amount of space so I had to go back up front and get a different unit. I was at the location twice that day and dealt with 3 different employees and they were all very courteous and helpful. I just think you should know which units have those in them and let people know and or discount them as space is obviously important when renting a storage unit.

Ronald D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pearl B.  |  Expérience générale 
Évaluation :
5

Clinton and the staff at Parham Road were incredible. Fortement recommandé!

Frank P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra L.  |  Premières impressions 
Évaluation :
3

I was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .

Trisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

I appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choice

Cheryl D.  |  Premières impressions 
Évaluation :
3

Cynthia, we need your help. Everyone is very nice but we have a nightmare unit. First, we wanted and rented. 10x7 but when we went to it it was a 5x5 with a beam in the middle. Then we got a 10x 8 because that was the best they had. In any event, when I went later in the week for the first time the latch was not working. Christian, who was alone helped me and even he had to work at it. Great young man by the way. It still is not working properly. Unit 1566. Reed whitener cell 804-240 1541

william w.  |  Premières impressions 
Évaluation :
4

New to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was great

Colonial Floors V.  |  Premières impressions 
Évaluation :
4

I had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.

Chester A.  |  Premières impressions 
Évaluation :
5

Clean and organized rental office. Friendly staff.

Rey L.  |  Premières impressions 
Évaluation :
4

Would have been good to know in advance that we were able to load closer to my unit in the back of the building.

Cheryl B.  |  Premières impressions 
Évaluation :
5

Cynthia was fantastic. She was friendly. Patient and did a great job explaining everything. I would love to work with her again anytime. The facility is clean and well maintained. I am very happy we decided to move units if only to work with Cynthia again.

Elizabeth T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Premières impressions 
Évaluation :
5

Thr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i needed

Brandon T.  |  Premières impressions 
Évaluation :
4

Storage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.

Jessica J.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and the facility was very clean. i was very impressed

MELISSA B.  |  Premières impressions 
Évaluation :
4

We were very pleased with the friendly and knowledgeable help we received.

Ella P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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